Helios (formerly VirtualHealth) Commentary

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We are looking for another option because Elligint Health does not have a claims system, and we...

We had great training when we went live with Helios, but that fell off. There has been nothing since...

I feel supported whenever I need the vendor. I enjoy working with the vendor's people. They are all...

The solution is a great product, and we do get our money's worth. We can get into the weeds with all...

Elligint Health has made some significant progress with their system and implementations. They have...

There were some misunderstandings during our training, so we didn't really know where to access some...

Helios has a different workflow for end users, so we just needed to learn the workflow. I think now...

One of the reasons we chose Helios was for its integrations, and we don't have any issues there. We...

Helios has its issues, but everything has its issues. We are always going to want more. It meets...

In the last few months, we have been more aware of the vendor’s vision. Elligint Health is trying to...

When we have an issue, I can message some of the higher-ups at Elligint Health, and they will take...

There have been times when our understanding of what the tool didn't align with the vendor's...

One of the issues we had with the solution was dealing with the requirements of a new mandate and...

Elligint Health does avoid charging for every little thing. They are very up front with our budgets...

We codeveloped our own needs, and with that came an easy implementation. The training was excellent....

Helios works as promoted, but we are still developing some reporting functions. It does not meet all...

Elligint Health's support with everything from administration to technical and clinical things rates...

Helios is expensive now. There are some functions that an ACO needs that we don't need, and the...

Since we experienced some anticipated bumps in the road at the go-live, we have been very pleased...

This isn’t an advancement in the software itself, but over the past few years, we have finally...

When we started using the solution, we hoped to integrate Helios across multiple user groups, but we...

Recently, we had an issue where some data was flowing in incorrectly and affecting our operations in...

We continue to use Helios for care management notes and communication between liaisons and care...

A key area where the vendor could improve would be with the dashboards. It would be nice if they...

The Elligint Health team is phenomenal; the people working on the solution are truly amazing. We are...

Things are going well with Helios. I have actually been surprised by how smooth the transition from...

Some of our dissatisfaction with Helios likely comes down to expectations versus reality and the...

We are likely to migrate off of Helios. When VirtualHealth merged with HealthEC to create Elligint...

Things have definitely improved with Elligint Health’s new CEO coming on the scene, but our...

There was a pause on updates for the solution for a while because there were changes to the vendor,...

Elligint Health has been a good partner. Their platform is very reliable, and it is highly...

We have our own internal expert who works directly with our staff members. Elligint Health has not...

Sometimes we have to do some prodding with Elligint Health, and their timelines are sometimes longer...