Helios (formerly VirtualHealth) Commentary
Filtered view: All
Subject Expert
Paul Hess
Research Director
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Value
Elligint Health does avoid charging for every little thing. They are very up front with our budgets...
Login or Create an Account to see details.
Operations
We codeveloped our own needs, and with that came an easy implementation. The training was excellent....
Login or Create an Account to see details.
Product
Helios works as promoted, but we are still developing some reporting functions. It does not meet all...
Login or Create an Account to see details.
Relationship
Elligint Health's support with everything from administration to technical and clinical things rates...
Login or Create an Account to see details.
Value
Helios is expensive now. There are some functions that an ACO needs that we don't need, and the...
Login or Create an Account to see details.
Relationship, Operations, Product
Since we experienced some anticipated bumps in the road at the go-live, we have been very pleased...
Login or Create an Account to see details.
Product, Value
This isn’t an advancement in the software itself, but over the past few years, we have finally...
Login or Create an Account to see details.
Product
When we started using the solution, we hoped to integrate Helios across multiple user groups, but we...
Login or Create an Account to see details.
Relationship
Recently, we had an issue where some data was flowing in incorrectly and affecting our operations in...
Login or Create an Account to see details.
Operations
We continue to use Helios for care management notes and communication between liaisons and care...
Login or Create an Account to see details.
Product
A key area where the vendor could improve would be with the dashboards. It would be nice if they...
Login or Create an Account to see details.
Relationship
The Elligint Health team is phenomenal; the people working on the solution are truly amazing. We are...
Login or Create an Account to see details.
Operations
Things are going well with Helios. I have actually been surprised by how smooth the transition from...
Login or Create an Account to see details.
Product
Some of our dissatisfaction with Helios likely comes down to expectations versus reality and the...
Login or Create an Account to see details.
Loyalty
We are likely to migrate off of Helios. When VirtualHealth merged with HealthEC to create Elligint...
Login or Create an Account to see details.
Relationship
Things have definitely improved with Elligint Health’s new CEO coming on the scene, but our...
Login or Create an Account to see details.
Loyalty, Relationship, Product
There was a pause on updates for the solution for a while because there were changes to the vendor,...
Login or Create an Account to see details.
Relationship, Product
Elligint Health has been a good partner. Their platform is very reliable, and it is highly...
Login or Create an Account to see details.
Relationship
We have our own internal expert who works directly with our staff members. Elligint Health has not...
Login or Create an Account to see details.
Relationship, Product
Sometimes we have to do some prodding with Elligint Health, and their timelines are sometimes longer...
Login or Create an Account to see details.
Product
Helios is not perfect, but it is pretty good. It is one of the better systems I have worked in in my...
Login or Create an Account to see details.
Operations
The biggest things with Elligint Health are communication and timeliness. They do really well with...
Login or Create an Account to see details.
Relationship
Our assigned support team from Elligint Health is wonderful. We enjoy working with them. They are...
Login or Create an Account to see details.
Relationship, Product
I need something I can pull data from regularly. VirtualHealth’s team has helped us build a...
Login or Create an Account to see details.
Loyalty
Helios is considered part of our plans until next year, but we are unsure what the funding will look...
Login or Create an Account to see details.
Relationship
The timeliness of support is an issue. I often find that when we have issues, we are placing tickets...
Login or Create an Account to see details.
Product
We had a vision where more individuals, like actual end users, families, and patients, would be able...
Login or Create an Account to see details.
Product
Helios is not the most intuitive system that I have ever used. The bigger problem that I have run...
Login or Create an Account to see details.
Relationship
At various levels, there are a few individuals who I feel very comfortable reaching out to via email...
Login or Create an Account to see details.
Operations
I have recommended VirtualHealth. We are really satisfied with the vendor's security program. We...
Login or Create an Account to see details.
Loyalty, Product
We are developing our population health management program, so there are some case management...
Login or Create an Account to see details.
Product, Value
We have been able to do things more electronically with Helios versus keeping spreadsheets on...
Login or Create an Account to see details.
Relationship
What is happening inside Helios without the consideration of it flowing into the other system works...
Login or Create an Account to see details.
Product
It is challenging to say that VirtualHealth keeps all their promises because there are things in the...
Login or Create an Account to see details.
Operations
The problem we have with VirtualHealth is that when we have new releases after the go-live, I don’t...
Login or Create an Account to see details.
Relationship, Product
VirtualHealth is supporting us. In fact, I'm in the middle of an integration with them now with a...
Login or Create an Account to see details.
Loyalty, Product
One thing that is time-consuming for us with Helios is allowing for future memberships. Helios is...
Login or Create an Account to see details.
Relationship, Operations
The support from VirtualHealth through our go-live was phenomenal. We had people on-site or...
Login or Create an Account to see details.
Product
I find Helios to be user-friendly. It is also adaptable to our different lines of service, like...
Login or Create an Account to see details.
Loyalty
When we were looking, HELIOS was probably the best thing that we had, but if we were looking today,...
Login or Create an Account to see details.
Operations, Product
There have been some things with VirtualHealth around what can be customized, what is standard, or...
Login or Create an Account to see details.
Operations
VirtualHealth was a little better from a training perspective for our staff than other vendors.
Login or Create an Account to see details.
Relationship
VirtualHealth hasn’t been really great about keeping us apprised of some of the upgrades, so we have...
Login or Create an Account to see details.
Product
I would like the HELIOS solution to be able to integrate a little easier with other solutions...
Login or Create an Account to see details.
Product
VirtualHealth supports integration and interoperability needs by being able to pull in data from us...
Login or Create an Account to see details.
Relationship
VirtualHealth is good. They are good at responding and understanding. Sometimes they are not quick...
Login or Create an Account to see details.
Product
With HELIOS, I like the way that we are able to build a tool that will create documentation for our...
Login or Create an Account to see details.
Loyalty, Operations
We are going to scale up with HELIOS. However, there are a few things to even just get our employees...
Login or Create an Account to see details.
Loyalty, Operations
I would give a high rating to the initial training with VirtualHealth. However, I have been waiting...
Login or Create an Account to see details.
Loyalty, Operations
The advice I would give to a peer or friend who is implementing HELIOS so they could be successful...
Login or Create an Account to see details.
Product
With HELIOS, we configured a letter, and it was up and running. Something happened with another...
Login or Create an Account to see details.
Relationship
Sometimes VirtualHealth's response for support is right away. If the support is for a configuration...
Login or Create an Account to see details.
Relationship
We had somebody at VirtualHealth who was very attentive, but they aren't available to us now. Right...
Login or Create an Account to see details.
Product
I don't see any outcome measures with HELIOS. We just don't have any metrics at all. I have no idea...
Login or Create an Account to see details.
Operations
VirtualHealth is very supportive. They support us by having frequent virtual meetings and a...
Login or Create an Account to see details.
Value
VirtualHealth does not avoid charging for every little thing. A lot of that is related to reporting...
Login or Create an Account to see details.
Relationship, Product
We have a number of integrations, both incoming to HELIOS and outgoing from HELIOS. VirtualHealth...
Login or Create an Account to see details.
Relationship, Product
The stability of the platform has been stellar. I can't recall a single situation since we went live...
Login or Create an Account to see details.
Relationship, Operations
My overall satisfaction has gone down because VirtualHealth has had a lot of turnover. We have had a...
Login or Create an Account to see details.
Product
The only thing I would tell others is to look at their existing claims vendor if they are going to...
Login or Create an Account to see details.
Loyalty
We did a full gamut of reviewing to select VirtualHealth. We used KLAS Research. VirtualHealth was...
Login or Create an Account to see details.
Relationship, Operations
I have not had any additional charging from VirtualHealth, and their support is excellent....
Login or Create an Account to see details.
Loyalty
VirtualHealth does a great job with integrations. They have an integration tool that is part of...
Login or Create an Account to see details.
Relationship, Product
VirtualHealth delivers things. They are on a Scrum-type development process, so they do different...
Login or Create an Account to see details.
Culture
Some of the wording in the contract didn't match up to how we were using the tool, but it wasn't a...
Login or Create an Account to see details.
Loyalty, Product
HELIOS is not fully integrated at this point, so there is some growth needed there. I think we could...
Login or Create an Account to see details.
Relationship
VirtualHealth’s support is good when it comes to handling tickets and troubleshooting issues. They...
Login or Create an Account to see details.
Product, Value
We like HELIOS. It is pretty intuitive and easy to navigate. It is a good product. It has really...
Login or Create an Account to see details.
Relationship, Operations
VirtualHealth was proactive when they made a change to their service desk process. They switched to...
Login or Create an Account to see details.
Operations
We would probably do an RFP rather than choose to buy HELIOS again. VirtualHealth could have taken...
Login or Create an Account to see details.
Relationship, Operations
We weren't able to test or see the data in HELIOS until we actually went live, so we couldn't figure...
Login or Create an Account to see details.
Relationship, Operations
The advice I would give others implementing HELIOS is that when they feel they are having issues, to...
Login or Create an Account to see details.
Culture, Value
Initially, we had an unexpected charge from VirtualHealth. We were not aware of the need to do a...
Login or Create an Account to see details.
Loyalty, Operations
We are not very far out from our implementation. If we had been asked about it a few months ago, we...
Login or Create an Account to see details.
Operations
We met with VirtualHealth and had prepared feedback on the implementation. We felt the...
Login or Create an Account to see details.
Product
Where HELIOS may be deficient for us is the customization of the reporting. VirtualHealth says the...
Login or Create an Account to see details.
Operations
VirtualHealth’s training wasn't truly training. It was more like an enhanced demonstration. We sat...
Login or Create an Account to see details.
Relationship
We used to have to use two or three different kinds of help desks so that we could find information...
Login or Create an Account to see details.
Loyalty, Operations, Product
VirtualHealth has a full documentation center, but we often don’t have time to search through a lot...
Login or Create an Account to see details.
Relationship
In the past, depending on the time of year and who we have gotten at VirtualHealth, solving some of...
Login or Create an Account to see details.
Relationship
The majority of the time, when I am talking to individuals at VirtualHealth, they are extremely...
Login or Create an Account to see details.
Product
There are a couple of challenges with how we set up our UI. I don’t know whether those are our...
Login or Create an Account to see details.
Relationship, Product
In terms of timely responses and updates to the system, some parts of HELIOS occasionally don’t have...
Login or Create an Account to see details.
Value
The individuals at VirtualHealth work hard not to charge for every little thing. They have been...
Login or Create an Account to see details.
Product
From an end-user perspective, the HELIOS platform is very clean and nice. It is visually appealing...
Login or Create an Account to see details.
Product
We have a large number of patient profiles in HELIOS, and there is a lot of data integration from...
Login or Create an Account to see details.
​
Preferences