Helios (formerly VirtualHealth) Commentary
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Subject Expert
Mac Boyter
Research Director
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User Commentary
Loyalty
We are looking for another option because Elligint Health does not have a claims system, and we...
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Loyalty, Operations
We had great training when we went live with Helios, but that fell off. There has been nothing since...
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Relationship
I feel supported whenever I need the vendor. I enjoy working with the vendor's people. They are all...
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Value
The solution is a great product, and we do get our money's worth. We can get into the weeds with all...
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Loyalty
Elligint Health has made some significant progress with their system and implementations. They have...
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Operations
There were some misunderstandings during our training, so we didn't really know where to access some...
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Loyalty, Operations, Product
Helios has a different workflow for end users, so we just needed to learn the workflow. I think now...
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Loyalty
One of the reasons we chose Helios was for its integrations, and we don't have any issues there. We...
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Product
Helios has its issues, but everything has its issues. We are always going to want more. It meets...
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Relationship
In the last few months, we have been more aware of the vendor’s vision. Elligint Health is trying to...
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Relationship
When we have an issue, I can message some of the higher-ups at Elligint Health, and they will take...
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Relationship, Operations
There have been times when our understanding of what the tool didn't align with the vendor's...
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Product
One of the issues we had with the solution was dealing with the requirements of a new mandate and...
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Value
Elligint Health does avoid charging for every little thing. They are very up front with our budgets...
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Operations
We codeveloped our own needs, and with that came an easy implementation. The training was excellent....
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Product
Helios works as promoted, but we are still developing some reporting functions. It does not meet all...
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Relationship
Elligint Health's support with everything from administration to technical and clinical things rates...
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Value
Helios is expensive now. There are some functions that an ACO needs that we don't need, and the...
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Relationship, Operations, Product
Since we experienced some anticipated bumps in the road at the go-live, we have been very pleased...
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Product, Value
This isn’t an advancement in the software itself, but over the past few years, we have finally...
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Product
When we started using the solution, we hoped to integrate Helios across multiple user groups, but we...
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Relationship
Recently, we had an issue where some data was flowing in incorrectly and affecting our operations in...
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Operations
We continue to use Helios for care management notes and communication between liaisons and care...
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Product
A key area where the vendor could improve would be with the dashboards. It would be nice if they...
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Relationship
The Elligint Health team is phenomenal; the people working on the solution are truly amazing. We are...
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Operations
Things are going well with Helios. I have actually been surprised by how smooth the transition from...
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Product
Some of our dissatisfaction with Helios likely comes down to expectations versus reality and the...
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Loyalty
We are likely to migrate off of Helios. When VirtualHealth merged with HealthEC to create Elligint...
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Relationship
Things have definitely improved with Elligint Health’s new CEO coming on the scene, but our...
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Loyalty, Relationship, Product
There was a pause on updates for the solution for a while because there were changes to the vendor,...
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Relationship, Product
Elligint Health has been a good partner. Their platform is very reliable, and it is highly...
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Relationship
We have our own internal expert who works directly with our staff members. Elligint Health has not...
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Relationship, Product
Sometimes we have to do some prodding with Elligint Health, and their timelines are sometimes longer...
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Product
Helios is not perfect, but it is pretty good. It is one of the better systems I have worked in in my...
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Operations
The biggest things with Elligint Health are communication and timeliness. They do really well with...
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Relationship
Our assigned support team from Elligint Health is wonderful. We enjoy working with them. They are...
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Relationship, Product
I need something I can pull data from regularly. VirtualHealth’s team has helped us build a...
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Loyalty
Helios is considered part of our plans until next year, but we are unsure what the funding will look...
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Relationship
The timeliness of support is an issue. I often find that when we have issues, we are placing tickets...
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Product
We had a vision where more individuals, like actual end users, families, and patients, would be able...
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Product
Helios is not the most intuitive system that I have ever used. The bigger problem that I have run...
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Relationship
At various levels, there are a few individuals who I feel very comfortable reaching out to via email...
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Operations
I have recommended VirtualHealth. We are really satisfied with the vendor's security program. We...
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Commentary Summary
Comment Type Breakout