LKOasis Commentary
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Subject Expert
Benjamin Cassity
Engagement Partner
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User Commentary
Culture
Our bill from ELLKAY is always a little different. I don't know whether that is due to any specific...
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Relationship
We haven't had any issues with ELLKAY's support. We can usually get a response right away.
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Relationship
ELLKAY makes changes and updates to the system, but I don't feel like they really reach out to get...
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Product
In the system, we can get to everything that we need, but there are pieces of the system that are a...
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Product, Value
LKOasis is very pricey when it comes to storing data, but we need it. The system is required. ELLKAY...
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Loyalty
We are starting to phase LKOasis out as the records age, but we are still using the system right...
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Product, Value
One strength of LKOasis is that our clinical financial records have been available for spend-down.
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Product
One weakness of LKOasis is that each time we archive another system, it has to be completely rebuilt...
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Operations, Product
At one point, we received some clinical data for the system, so we should have been able to test and...
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Relationship, Operations
ELLKAY hasn't kept their promises since we began to transition to their system. Our project manager...
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Operations
We didn't receive any training for the system. We asked the vendor to join some coordination calls...
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Culture, Relationship
If someone else were going with ELLKAY, I would tell them to set some expectations and ask for group...
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Loyalty
We transitioned EHRs and needed a third-party system for our deconversion. Our ERH vendor...
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Relationship
I am very pleased with the work ELLKAY does for our centers. They work very closely with us and our...
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Relationship
The overall product quality is great. ELLKAY is a really good strategic partner of ours. We have...
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Product
Given our type of work, the level of interoperability depends on whether we are focused on the...
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Value
When archiving, the most expensive months are up front. Almost all of ELLKAY’s cost is in the first...
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Product
The duration of time an archival project takes is a detractor of every archival platform. ELLKAY has...
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Relationship, Product
ELLKAY has been our data archiving partner for a long time. They are a tremendous help when...
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Product
I like the fact that we can go into LKOasis' archive and trend our labs. Our providers do appreciate...
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Relationship
ELLKAY’s phone and email support team members are very responsive. Their support team is really...
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Operations
LKOasis is easy for me to use, but I don't think it is designed in a way that makes sense to most of...
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Product
One of the things that I think would be fantastic is if LKOasis' AI could take our quality...
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Value
ELLKAY thrives on charging for every little thing. The more I became permanently latched to them,...
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Product
The goal for LKOasis is to be our permanent archive, and it does exactly that. It is pretty simple...
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Value
It is not that I'm unhappy with what ELLKAY gives me. It is just that I have to open a vein whenever...
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Product
It would be helpful if LKOasis introduced more dynamic indexing, OCR, and common language searching...
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Product
LKOasis only has one environment, so when we add a new archive, if we want all archived data,...
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Product
In LKOasis, there are both ambulatory and inpatient hospital records. Ambulatory EHRs focus on...
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Product
Loading the archive takes time, and we validate the data at various points in the process. However,...
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Product
LKOasis was easy to use once we understood it. Loading PDFs works well, but as the data becomes more...
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Operations
We need more ongoing training from ELLKAY on using LKOasis, especially related to the changes they...
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Relationship, Product
ELLKAY applies sprints to our live archives, but we don’t receive any updates about what is being...
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Product
In LKOasis, each data row includes a PDF link, and there is also another PDF link in the split...
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Relationship
ELLKAY does a great job communicating project status, where things stand, what is next, and what...
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Operations
We asked ELLKAY if our records could be archived in a certain way. The initial feedback was that...
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Relationship, Value
I don’t think we have had any change requests from ELLKAY, so they avoid charging for every little...
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Product, Value
The product enables our strategy, and that is important. We have been able to archive many different...
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Operations, Product
Each of our archival projects has its own story, and some were more difficult than others. In some...
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Operations
One of the archives we did was with a system that was kind of active, and that worked pretty well,...
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Operations
ELLKAY trained me when we first went on LKOasis, and then I showed everybody how to look everything...
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Operations, Product
We need to be able to look at old records, and with LKOasis, that process is easy, and the solution...
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Culture
The leadership at ELLKAY is second to none. They never try to sell us anything. They are always...
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Loyalty
We are looking at the vendor's broader interoperability suite to replace our existing interface...
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Relationship
The biggest challenges we have with ELLKAY are around support and interoperability. The vendor has...
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Relationship
LKOasis is very easy to use, and ELLKAY has very responsive support.
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Loyalty, Relationship, Product
I don't see our ELLKAY relationship getting better or worse. ELLKAY's product serves a very specific...
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Operations
We hear a lot from users of LKOasis that they don't understand how to use the application. Nobody is...
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Relationship, Product
LKOasis doesn't do interoperability, but it prevents me from having to integrate other systems, so...
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Relationship, Operations
ELLKAY does not keep all of their promises about production support. Our ability to manage service...
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Relationship, Operations
ELLKAY has good project management. LKOasis' tools are standardized and easy to use.
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Relationship, Operations
ELLKAY has a great product, and the implementation services for their product are substandard....
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Culture, Operations
ELLKAY didn't have some features and functionalities in place that they told us would exist, and we...
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Loyalty, Operations
I am hoping for better times with ELLKAY going forward. We have helped them get to this point. That...
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Relationship, Operations, Product
We have had a pretty good experience with ELLKAY. The product was pretty easy to use once we got in...
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Relationship
We are ELLKAY’s customer, so we shouldn't have to be so proactive. They don't have to be too...
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Culture, Value
The vendor keeps us aligned with charges. We have standard fees.
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Relationship, Operations
ELLKAY’s support has been pretty good. I don't really encounter too many support issues, but the...
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Product
LKOasis is embedded in our Epic system. We don't have to go outside of that system, and that is a...
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Product
I’m not fully satisfied with the integration in terms of health maintenance. Understandably, we...
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Commentary Summary
Comment Type Breakout