LKOasis Commentary
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Subject Expert
Benjamin Cassity
Research Director
KLAS Research Director - Benjamin Cassity
 
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User Commentary

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Director

Operations, Product

At one point, we received some clinical data for the system, so we should have been able to test and...

Nov 2025
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Director

Relationship, Operations

ELLKAY hasn't kept their promises since we began to transition to their system. Our project manager...

Nov 2025
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Director

Operations

We didn't receive any training for the system. We asked the vendor to join some coordination calls...

Nov 2025
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Director

Culture, Relationship

If someone else were going with ELLKAY, I would tell them to set some expectations and ask for group...

Nov 2025
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Director

Loyalty

We transitioned EHRs and needed a third-party system for our deconversion. Our ERH vendor...

Nov 2025
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CIO

Relationship

I am very pleased with the work ELLKAY does for our centers. They work very closely with us and our...

Nov 2025
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VP/Other Executive

Relationship

The overall product quality is great. ELLKAY is a really good strategic partner of ours. We have...

Nov 2025
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VP/Other Executive

Product

Given our type of work, the level of interoperability depends on whether we are focused on the...

Nov 2025
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VP/Other Executive

Value

When archiving, the most expensive months are up front. Almost all of ELLKAY’s cost is in the first...

Nov 2025
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VP/Other Executive

Product

The duration of time an archival project takes is a detractor of every archival platform. ELLKAY has...

Nov 2025
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VP/Other Executive

Relationship, Product

ELLKAY has been our data archiving partner for a long time. They are a tremendous help when...

Nov 2025
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Director

Product

I like the fact that we can go into LKOasis' archive and trend our labs. Our providers do appreciate...

Nov 2025
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Director

Relationship

ELLKAY’s phone and email support team members are very responsive. Their support team is really...

Nov 2025
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Director

Operations

LKOasis is easy for me to use, but I don't think it is designed in a way that makes sense to most of...

Nov 2025
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Director

Product

One of the things that I think would be fantastic is if LKOasis' AI could take our quality...

Nov 2025
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CIO

Value

ELLKAY thrives on charging for every little thing. The more I became permanently latched to them,...

Nov 2025
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CIO

Product

The goal for LKOasis is to be our permanent archive, and it does exactly that. It is pretty simple...

Nov 2025
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CIO

Value

It is not that I'm unhappy with what ELLKAY gives me. It is just that I have to open a vein whenever...

Nov 2025
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CIO

Product

It would be helpful if LKOasis introduced more dynamic indexing, OCR, and common language searching...

Nov 2025
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Director

Product

LKOasis only has one environment, so when we add a new archive, if we want all archived data,...

Oct 2025
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Director

Product

In LKOasis, there are both ambulatory and inpatient hospital records. Ambulatory EHRs focus on...

Oct 2025
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Director

Product

Loading the archive takes time, and we validate the data at various points in the process. However,...

Oct 2025
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Director

Product

LKOasis was easy to use once we understood it. Loading PDFs works well, but as the data becomes more...

Oct 2025
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Director

Operations

We need more ongoing training from ELLKAY on using LKOasis, especially related to the changes they...

Oct 2025
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Director

Relationship, Product

ELLKAY applies sprints to our live archives, but we don’t receive any updates about what is being...

Oct 2025
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Director

Product

In LKOasis, each data row includes a PDF link, and there is also another PDF link in the split...

Oct 2025
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Director

Relationship

ELLKAY does a great job communicating project status, where things stand, what is next, and what...

Oct 2025
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Director

Operations

We asked ELLKAY if our records could be archived in a certain way. The initial feedback was that...

Oct 2025
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CIO

Relationship, Value

I don’t think we have had any change requests from ELLKAY, so they avoid charging for every little...

Oct 2025
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CIO

Product, Value

The product enables our strategy, and that is important. We have been able to archive many different...

Oct 2025
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CIO

Operations, Product

Each of our archival projects has its own story, and some were more difficult than others. In some...

Oct 2025
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CIO

Operations

One of the archives we did was with a system that was kind of active, and that worked pretty well,...

Oct 2025
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Director

Operations

ELLKAY trained me when we first went on LKOasis, and then I showed everybody how to look everything...

Sep 2025
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Director

Operations, Product

We need to be able to look at old records, and with LKOasis, that process is easy, and the solution...

Sep 2025
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CIO

Culture

The leadership at ELLKAY is second to none. They never try to sell us anything. They are always...

Aug 2025
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CIO

Loyalty

We are looking at the vendor's broader interoperability suite to replace our existing interface...

Aug 2025
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CIO

Relationship

The biggest challenges we have with ELLKAY are around support and interoperability. The vendor has...

Aug 2025
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Manager

Relationship

LKOasis is very easy to use, and ELLKAY has very responsive support.

Aug 2025
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VP/Other Executive

Loyalty, Relationship, Product

I don't see our ELLKAY relationship getting better or worse. ELLKAY's product serves a very specific...

Aug 2025
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VP/Other Executive

Operations

We hear a lot from users of LKOasis that they don't understand how to use the application. Nobody is...

Aug 2025
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VP/Other Executive

Relationship, Product

LKOasis doesn't do interoperability, but it prevents me from having to integrate other systems, so...

Aug 2025
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Director

Relationship, Operations

ELLKAY does not keep all of their promises about production support. Our ability to manage service...

Aug 2025
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Director

Relationship, Operations

ELLKAY has good project management. LKOasis' tools are standardized and easy to use.

Aug 2025
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CIO

Relationship, Operations

ELLKAY has a great product, and the implementation services for their product are substandard....

Jul 2025
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CIO

Culture, Operations

ELLKAY didn't have some features and functionalities in place that they told us would exist, and we...

Jul 2025
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CIO

Loyalty, Operations

I am hoping for better times with ELLKAY going forward. We have helped them get to this point. That...

Jul 2025
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Analyst/Coordinator

Relationship, Operations, Product

We have had a pretty good experience with ELLKAY. The product was pretty easy to use once we got in...

Jun 2025
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Analyst/Coordinator

Relationship

We are ELLKAY’s customer, so we shouldn't have to be so proactive. They don't have to be too...

Jun 2025
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Analyst/Coordinator

Culture, Value

The vendor keeps us aligned with charges. We have standard fees.

Jun 2025
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Analyst/Coordinator

Relationship, Operations

ELLKAY’s support has been pretty good. I don't really encounter too many support issues, but the...

Jun 2025
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Physician

Product

LKOasis is embedded in our Epic system. We don't have to go outside of that system, and that is a...

May 2025
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Physician

Product

I’m not fully satisfied with the integration in terms of health maintenance. Understandably, we...

May 2025
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Director

Loyalty

ELLKAY came recommended by our primary EHR vendor. We looked at others, but we chose ELLKAY because...

Mar 2025
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Director

Product, Value

The archive is always up. We have never had any issues with that. We might have seen it go down one...

Feb 2025
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Director

Product

I would tell others looking at LKOasis that they want to make sure that their EMR has the ability to...

Feb 2025
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Director

Operations, Product

LKOasis is very intuitive, and ELLKAY's implementation of the EMR archive is super simple. We have...

Feb 2025
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Director

Loyalty

LKOasis is a bit different. The archive is just legacy data. LKOasis combines live and legacy data...

Feb 2025
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CIO

Operations

I had to get Epic involved at a certain point because ELLKAY was very behind schedule, and they were...

Feb 2025
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CIO

Loyalty

With LKOasis, our goal is just to have an archive that people can access, but I will be uncertain...

Feb 2025
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CIO

Relationship

We are highly dependent on ELLKAY to translate things and talk to their back-end technical team....

Feb 2025
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Director

Operations

ELLKAY told us that they were going to do a certain thing, and they didn’t do it. Also, the initial...

Dec 2024
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Director

Product

LKOasis is embedded within our EMR, so our providers don’t have to leave the EMR, but a lot of them...

Dec 2024
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