LKOasis Commentary
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Relationship, Operations
ELLKAY has a great product, and the implementation services for their product are substandard....
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Culture, Operations
ELLKAY didn't have some features and functionalities in place that they told us would exist, and we...
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Loyalty, Operations
I am hoping for better times with ELLKAY going forward. We have helped them get to this point. That...
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Relationship, Operations, Product
We have had a pretty good experience with ELLKAY. The product was pretty easy to use once we got in...
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Relationship
We are ELLKAY’s customer, so we shouldn't have to be so proactive. They don't have to be too...
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Culture, Value
The vendor keeps us aligned with charges. We have standard fees.
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Relationship, Operations
ELLKAY’s support has been pretty good. I don't really encounter too many support issues, but the...
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Product
LKOasis is embedded in our Epic system. We don't have to go outside of that system, and that is a...
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Product
I’m not fully satisfied with the integration in terms of health maintenance. Understandably, we...
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Loyalty
ELLKAY came recommended by our primary EHR vendor. We looked at others, but we chose ELLKAY because...
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Product, Value
The archive is always up. We have never had any issues with that. We might have seen it go down one...
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Product
I would tell others looking at LKOasis that they want to make sure that their EMR has the ability to...
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Operations, Product
LKOasis is very intuitive, and ELLKAY's implementation of the EMR archive is super simple. We have...
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Loyalty
LKOasis is a bit different. The archive is just legacy data. LKOasis combines live and legacy data...
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Operations
I had to get Epic involved at a certain point because ELLKAY was very behind schedule, and they were...
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Loyalty
With LKOasis, our goal is just to have an archive that people can access, but I will be uncertain...
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Relationship
We are highly dependent on ELLKAY to translate things and talk to their back-end technical team....
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Operations
ELLKAY told us that they were going to do a certain thing, and they didn’t do it. Also, the initial...
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Product
LKOasis is embedded within our EMR, so our providers don’t have to leave the EMR, but a lot of them...
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Product
We had an issue recently where we were trying to determine whether there was a duplicate patient in...
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Culture, Relationship
When I put in requests to ELLKAY for something new, I had to send five or six emails to get somebody...
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Value
LKOasis is just expensive. We looked to archive another EHR, and I put in the request form for a...
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Operations, Product
ELLKAY is not the only archive vendor we have, but LKOasis works great with our EHR. We don't need...
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Relationship, Operations
I have recommended ELLKAY to other groups before. I tell them that if they are switching solutions,...
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Operations
We had a good connection with our implementation team from ELLKAY. They seemed to be very familiar...
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Loyalty, Product
When we were searching for a vendor, we did an RFP and had several vendors respond. We were quite...
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Operations
ELLKAY could improve in setting proper expectations for project timelines and duration. We expected...
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Culture, Value
The system's pricing model is a bit difficult to understand for the LKArchive component of the product....
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Relationship, Operations, Product
ELLKAY has gone above and beyond to get data for our practice. We had a major issue with our...
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Relationship
ELLKAY has been a tremendous asset to our vendor partnerships. ELLKAY routinely goes above and...
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Relationship, Product
For what ELLKAY does for us and what we use them for, I have really no suggestions for improvement....
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Operations, Product
With LKArchive, there has not been any ongoing training, and we have not needed it. We click on a...
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Relationship
I would buy LKOasis again because ELLKAY is top notch and solid like a rock. They are the perfect...
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Relationship, Product
We don't have the same relationship with ELLKAY that we do with other vendors. All ELLKAY is doing...
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Operations, Product
ELLKAY was really easy to work with through the actual conversion process with mapping the data,...
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Product
ELLKAY could lower the cost of LKOasis. We have some struggles with proactiveness when ELLKAY has...
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Relationship
The release information suite within LKArchive is troubling for one of our teams to understand the...
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Product
LKArchive is not in the EHR, so it is not as intuitive going in for our customers. They don't have...
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Loyalty, Relationship
We are just wrapping up a project with ELLKAY, and it is going as expected. They are very good at...
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Relationship
ELLKAY is almost growing too fast. I don't know whether their structures and services are in place...
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Loyalty, Relationship
We are on the fence about LKArchive being part of our long-term plans. We are waiting to see how the...
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Operations, Product
The ease of use of LKArchive is pretty good. The system is easy to figure out and intuitive. Once...
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Loyalty, Relationship, Product
The functionality of LKArchive meeting all our needs today depends on who we ask. An HIM group has a...
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Relationship
ELLKAY is trying to be more proactive. They have developed a design document so we can specify what...
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Loyalty, Relationship
We have been working hard with ELLKAY to improve LKArchive, and the vendor is really trying hard,...
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Operations
ELLKAY doesn’t provide much training. But when the product is rolled out to the end users, it would...
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Loyalty, Product
LKArchive could be improved by having a standard platform. Other archive vendors put everything into...
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Product
The people who are using LKArchive are very satisfied with it. I am not an actual user of the...
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Loyalty, Relationship
Some of ELLKAY’s senior leaders have interacted with us multiple times. There was only one time we...
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Culture, Value
ELLKAY has been more than fair with charges. They give pricing for each system that we want to...
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Value
Our organization has seen ROI in many ways from using LKArchive. We see it in the money we have...
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Product
I find LKArchive very easy to work with when I need to go back and find records on a patient who was...
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Relationship
I have never had to call ELLKAY about any issues, but if I did, I feel like they would help me. We...
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Relationship, Value
ELLKAY is very collaborative and very organized. They deliver on their commitments, and they are...
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Relationship, Operations
ELLKAY has stumbled a few times with their execution of the plan to get data from our desired legacy...
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Operations, Product
The archive has been an excellent resource in terms of the data and information in the old EMR being...
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Relationship
We currently don't interactively have any contact with anyone at ELLKAY because it hasn't been...
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Product, Value
In terms of delivery of care, LKArchive is very useful. I call that an ROI. In terms of practitioner...
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Loyalty, Value
If the choice were mine, I probably wouldn't go with ELLKAY again because their costs are a bit...
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Culture, Relationship, Operations
One reason I wouldn't buy ELLKAY again is that we can't really follow their process. Things have...
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Culture, Value
With ELLKAY, there aren't any surprises in terms of costs. What the vendor does is what they say,...
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Culture, Operations, Product
From the demos that the vendor presented and seeing other users when they have shared their screens,...
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Relationship, Operations
Things have not been going great with ELLKAY. We have engaged them for several different archives....
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Culture
ELLKAY claims to have a certain skill set. What sold us was their claim of experience in different...
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Relationship
In general, ELLKAY has poor quality and poor return with help desk tickets. The vendor doesn't meet...
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Value
ELLKAY’s prices aren't cheap. The charges start out really good, but after we get the first one,...
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Loyalty, Product
ELLKAY archived some of our applications quickly, and that was probably their biggest success. I was...
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Operations
For the new archives, ELLKAY gave a quick training. It was part of the validation process, so it was...
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Product
ELLKAY’s reporting for the archives is poor. It does not allow individual groups to write any...
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Relationship
ELLKAY’s executive involvement is poor. We have worked with them countless times on a delayed...
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Product
I wouldn't be surprised if ELLKAY chose not to be an archive vendor again. I know they are doing...
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Loyalty
If I were told that I had an archive to create this week, I would look for an alternative vendor....
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Relationship
The vendor’s service is not proactive at all. It is all reactive. The vendor won't do anything...
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Culture, Operations
I was actually surprised at how poorly ELLKAY did with archiving one of our applications. The...
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Value
We are not receiving our money's worth from ELLKAY. No way. If it were my money, I would have moved...
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Culture, Loyalty
When we contracted with ELLKAY, we wanted to have a single landing page for all our archives. We...
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Relationship
LKArchive is pretty easy to use, and the vendor has a lot of great representatives for support.
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Operations
We had a little bit of trouble with the implementation of LKArchive. Also, the solution lags a lot,...
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Relationship
Since ELLKAY set up LKArchive, I haven’t heard from ELLKAY at all. They haven't interacted at all...
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Relationship
In the interactions between ELLKAY and our new EHR vendor and staff that we met, ELLKAY was wholly...
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