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VidyoCloud Commentary
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Trey Dye
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Telehealth & Remote Patient Monitoring Ecosystem 2023: Vendor-Reported Capabilities and Customer Adoption
Telehealth & Remote Patient Monitoring Ecosystem 2023:
Vendor-Reported Capabilities and Customer Adoption
July 2023
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Telehealth 2023: Integration and Consolidation Drive Telehealth Strategies (A Decision Insights Report)
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User Commentary

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VP/Other Executive

Value

I have not seen us getting nickel-and-dimed at all by Enghouse. We are not being hit with additional...

Jan 2025
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VP/Other Executive

Loyalty, Product

The more VidyoCloud integrates with our EHR, the more it integrates with our scheduling system. I...

Jan 2025
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VP/Other Executive

Loyalty, Value

VidyoCloud delivers good value, but it is on the expensive side. If the vendor were a little more...

Jan 2025
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VP/Other Executive

Loyalty, Product

We have been pretty pleased with VidyoCloud. As time goes on, smart vendors have pretty aggressive...

Jan 2025
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Director

Relationship

Vidyo has delivered, but then we have found issues, and the vendor has had to go back and address...

Jun 2024
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Director

Value

VidyoCloud is a little more manual, but on the virtual visit side, it is totally automated. The core...

Jun 2024
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Director

Loyalty, Product

Providing breakout room capability is one thing we are waiting for Vidyo to do, but the bigger, more...

Jun 2024
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VP/Other Executive

Product

VidyoCloud is a host of different hardware solutions in terms of the pan-tilting cameras in the...

May 2024
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VP/Other Executive

Operations, Product

It is hard to even call the process of setting up VidyoCloud an implementation. The process is super...

May 2024
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VP/Other Executive

Product, Value

VidyoCloud is like a Camry, and there is nothing wrong with that. It is reliable and works as built,...

May 2024
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Related Reports
Decision Insights
KLAS article icon
Telehealth 2023
18 April 23    |   Ciera Walker and Schafer Jackson
An immediate necessity during the pandemic, telehealth has become a common strategy for delivering convenient healthcare, connecting more quickly with specialists, working with interpreters, and more. As organizations settle into their go-forward strategies, top of mind are use-case expansion, tech-stack consolidation, and integration. There are many options for delivering telehealth, including virtual care platforms, video conferencing solutions (healthcare-focused and cross-industry), and EMR-based tools. This report focuses on market trends across the solution options and examines the factors driving purchase decisions and replacements.
Performance
KLAS article icon
Telehealth Performance 2022
07 July 22    |   Ciera Walker and Schafer Jackson
At the onset of the pandemic, telehealth solutions became critical for healthcare organizations to maintain appointments, offer safe care, and increase patients’ access to care. Now, with many patients still wanting to use telehealth (see recently published report on the patient perspective ), provider organizations are at a crossroads as they evaluate telehealth’s value and long-term use, especially if the US government’s emergency telehealth use policy isn’t renewed past summer 2022. This report examines how well vendors facilitate a quality customer experience and what outcomes customers have achieved, particularly as they have overseen patients’ involvement with the technology (i.e., accommodating patients’ differing devices, connection bandwidths, and levels of digital literacy). Vendors are divided into two groups based on the type of technology they offer: virtual care platforms and video conferencing solutions.



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