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Beacon Commentary
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Subject Expert
Monique Rasband
VP of Engagement
KLAS VP of Engagement - Monique Rasband
 

Commentary Summary

Comment Type Breakout

Positive
Neutral
Negative
0%
100%
 
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User Commentary

How to read commentary tags
1Comment Tone

What feeling does this excerpt express?

Based only on this individual comment—not the respondent's overall evaluation.

  • Positive
  • Neutral
  • Negative
2Pillars

What is this excerpt about?

One comment can relate to more than one customer-experience area.

Culture
Promises, expectations, and proactive service
Loyalty
Satisfaction, recommendation, buying again, and long-term plans
Operations
Training, implementation, and ease of use
Product
Quality, capabilities, integration, and new technology
Relationship
Support, partnership, and executive involvement
Value
Money's worth, fair charging, outcomes, and expectations
3Evaluation

How satisfied is the respondent overall?

The category comes from their Overall Score—not from the tone of this excerpt.

Software
90+
Very Satisfied
70–89.9
Satisfied
Below 70
Dissatisfied
Services
90+
Very Satisfied
80–89.9
Satisfied
Below 80
Dissatisfied
Why tags may differ: A very satisfied respondent can still share a negative comment about one specific issue.
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Manager

We compared Epic to what we currently had, and with the direction we wanted to go, particularly...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Manager

With Epic's Gold Star program, we're overachievers. We want a 10 out of 10 every time, and that is...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

There's slight room for improvement with Epic's support and issue resolution, but they do a really...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

We meet with our Epic TS person, and they tell us each year what they're coming out with. Epic...

Comment Tone Positive
Pillars Culture, Relationship
Evaluation Unrated

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Manager

Epic is really trying to develop in this space. There is more opportunity to flexibly manage the...

Comment Tone Positive
Pillars Loyalty, Relationship, Product
Evaluation Unrated

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Manager

The strength of any Epic application generally isn't the application itself but the integration with...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

Something lagging in Beacon would be therapy plans in general. When we're manually editing orders or...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

When a fellow signs a chemotherapy order that requires a dual provider signature, they have to send...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

Epic has fixed multiple things over the years through different upgrades. A couple of things are...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

The support from Epic is really good. We have a dedicated Beacon analyst to build out...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

With Beacon, specifically with the treatment plans, if we make a change, we can propagate that...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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CIO

Anytime Epic releases something, we look at it and see whether we think we should use it. Then we...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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CIO

Beacon meets a lot of our needs. It does a good job of managing chemotherapy, and it is easy to...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Manager

Beacon is a pretty flexible application. It allows us to set up lots of different things to meet our...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

It'd be very nice if, at some point, Epic would come out with a radiation oncology offering that...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

Epic is fabulous. I just have to wait for a certain organization to deploy a lot of the AI...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Physician

The out-of-the-box training doesn’t actually focus on things that can cause risk to patients or the...

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

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Physician

Most of the time when we are identifying issues, we are dealing with them locally. Our own...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Physician

We interact pretty closely with the developers. If there is an issue for which there isn’t a current...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Physician

Epic doesn't meet all of our needs, but they are certainly receptive to working on them.

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Physician

Beacon isn’t the primary radiation oncology treatment software, but Epic is increasingly...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Physician

In terms of interoperability, most of our patients are referred from external organizations. A big...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Physician

Beacon is clearly the best system that is available. I know that it costs a fortune, and it is hard...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Physician

Overall, the move to the cloud has worked quite well. The main issue we have noticed is longer login...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Physician

We are using AI. In some areas, we have moved quickly, and in others, it feels painfully slow to...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Physician

Epic has rolled out some flexibility and changes in Beacon, including the ability to sign multiple...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Physician

I want Epic to move patient information up front, before the protocol plan selection process. Right...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Physician

If we have an issue with Beacon that is affecting patient care, the response from Epic is quick; we...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Physician

We used to use paper orders in the past, and there was a much higher risk of errors with that. It is...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Physician

The training for Beacon comes from the initial implementation. There isn't any ongoing training or...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Physician

I would like Beacon to visualize a road map when building chemotherapy treatment plans. We currently...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

We have regular partnership meetings with Epic.

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

We have more ability to customize Beacon than other solutions. We have more flexibility to gear the...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Director

The training from Epic is unique because they train our trainers, and then our trainers train our...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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CIO

Epic's solutions are unquestionably worth the money, despite what everybody says. We replaced many...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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CIO

Epic does a really good job with implementation. We are largely self-sufficient. They provide us...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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CIO

Beacon is meeting our needs. Our challenge is to become better users, optimize Beacon, and continue...

Comment Tone Positive
Pillars Loyalty, Relationship, Product
Evaluation Unrated

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CIO

We get great support. I don't just have my BFF and my technical coordinator; I also have...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Beacon is rough when it comes to some integrations, but it is great when it comes to everything else....

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

We are still having issues with our staff members not being able to see lab orders in the system. We...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

I like Beacon because it has a lot of shared information. For example, we can see whether a primary...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

Epic's support is okay. When we were working with another vendor, that vendor wasn't only on-site...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Manager

We are still working out some of Beacon's kinks, but I think that is more because we have a...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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CMIO

Epic is releasing new tools, but they are a bit slow. Epic's new tools aren't quite as sophisticated...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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CMIO

I think Epic does a reasonable job. They are accelerating their integration options and support....

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CMIO

Beacon's screens are way too busy. It feels like there are 300 buttons on every screen. That makes...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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CMIO

Beacon's integration with our entire medical chart is one of its biggest strengths. Beacon is a...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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CMIO

A lot of Epic's trainings are a bit too generic. That can make it difficult for users to make the...

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

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CMIO

The challenge with Beacon is that it is not built to reflect our workflows. I understand why, but...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

Beacon can be a little bit tricky and complicated to use because of the day schedules that it uses....

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

The support team and technical personnel from Epic that we work with are actually really good. We...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

Beacon does medication configuration for the rest of the system better than other Epic solutions do....

Comment Tone Positive
Pillars Product
Evaluation Unrated

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