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Cognitive Computing (Epic Only) Commentary
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What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
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- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
Epic is no longer actively developing this product, so a lot of my opinions relate to the increasing...
Epic will say that something is going to help us in a particular way, but they are just taking the...
Epic was a little behind on incorporating AI, but now they are releasing AI much quicker than we can...
We’re doing more with Cognitive Computing in every aspect compared to last year. As more and more AI...
The only detractor that I would have with Cognitive Computing is the difficulty we have with...
The number of models that Epic has is a strong list. They continue to release models. The no-show...
There has been a change in model pricing for Epic. They had gone all-in, and now they are going back...
Epic needs to work on integrating with other data sources. They don’t have the capability to provide...
A lot of times, tools are released by Epic without the ability to monitor the basic operations of...
We have had experiences where we wanted to use Cognitive Computing, and we have been unable to...
Epic is developing super fast, and they are listening to their customers, so I have noticed more in...
When I think about Cognitive Computing in the future, I think it's all in one bundle of activities....
Depending on the model that an organization is using with the solution, it's really important to...
I didn't really see the Cognitive Computing outcomes with the cardiology assessment. It won a whole...
More people are focused on generative and agentic AI than on the tried-and-true Cognitive Computing...
There's always a partnership in getting on an early adopter list. But once we are on that early...
Epic’s costs aren't outrageous, but its solutions are very pinpointed. They're designed and built to...
We're absolutely moving to the cloud. Part of that is waiting for Epic to move certain pieces...
There's a lot of training material to read, but it's hard to find real people at Epic who can...
In this day and age of AI, Cognitive Computing is being judged against the Anthropics of the world,...
If someone is an Epic customer, they have to have Cognitive Computing. They lose their competitive...
Epic’s road map looks incredible. It's very, very attractive to look at. But my fear is that the...
We just turned on a Cognitive Computing feature where, if a patient asks a provider a question...
Epic is absolutely willing to partner with us to see AI strategy, validate use cases, and guide...
Cognitive Computing had a sepsis model. If someone was in the hospital, it would update once a day,...
Epic offers a ton of flexibility in how we build workflows for nursing, clinicians, and providers...
We have a model in Cognitive Computing that predicts the no-show rate, and then we actually do extra...
Cognitive Computing’s potential is immense, and all the demos look great. But it’s too early to say...
With Cognitive Computing, the patient no-show predictions can be leveraged to reduce patient...
We have always struggled a bit, but the issue is not necessarily with Cognitive Computing right now....
We are definitely seeing success with Cognitive Computing in patient monitoring and care gap...
Epic provides printed materials, but there is no real training program for Cognitive Computing....
Epic has continued to evolve their model framework to enable localization with some models, and that...
While Epic's documentation on each model is good, the real-world setup and validation have taken...
Epic enables customers to develop custom Cognitive Computing models. We have investigated doing...
We will continue to evaluate new models that Epic releases and revisit models that have new features...
Epic’s service is good, but I wish they had more specialty-specific products. That is my biggest...
We have a dedicated person from Epic who we work with all the time. We meet with them on a weekly...
With Cognitive Computing, we have seen success with sepsis recognition. We have also been successful...
If someone has Epic's systems, they should use Cognitive Computing because it is part of the Epic's...
Epic has their own priorities and does a terrific job staying current and forward-thinking. We are a...
Historically, Epic has been very nimble and responsive in their engagement with institutions. In my...
With Cognitive Computing, we are moving more to the cloud, and Epic's cloud enables Cognitive...
Cognitive Computing is in Epic's system, and that is super helpful. We don't have interoperability...
Cognitive Computing is very expensive. There are other models and predictions that could be helpful....
Epic's ability to incorporate AI into existing products and workflows is the main reason to use...
I suppose I would like Epic's solution to have a better connection to decision support tools, like...
Training on Cognitive Computing wasn't as much about how to actually apply the models and apply the...
Cognitive Computing is an expensive solution. Epic is fair and transparent in their charges with the...
We found Epic's predictive indices to be effective. We are starting to see satisfaction with more of...
Epic is better than most at partnering with us to set AI strategy and context, validate use cases,...
The solution is new to us, so we are looking forward to its relevance and ease of use for our...
There needs to be greater alignment in the development and deployment environments in Cognitive...
Epic has two pricing models. They have a consumption-based model and an all-you-can-eat model for AI...
We started using Cognitive Computing early on, and that was meant to be an expedited pathway for us...
The development life cycle for the solution is too long to generate demonstrable value and keep...
If an organization decides that they are not in a position to use Cognitive Computing because of the...
I think Cognitive Computing is really going to take off next year. It is a very difficult space. The...
Epic doesn't necessarily guide our strategy. They aren't always the vendor that we go to for that.
Epic does a great job with training. Their training tracks are really good. Cognitive Computing is a...
In terms of support, Epic is phenomenal. They don't mess around. I don't have any problems with the...
I have been extremely satisfied with Epic's ability to incorporate AI into existing workflows. We...
Epic has declined in terms of their implementation support. I remember a very different level of...
Epic keeps all their promises, but they sometimes take longer than I want them to. Epic definitely...
We have built several models that we have deployed through Epic as part of the Epic workflow. That...
Epic is incredibly focused on building their stuff right now, including all of the application...
Cognitive Computing is challenging to use because we are still learning. The system's ease of use is...
As a customer, I think we sometimes get in the way of achieving tangible outcomes with our Epic...
With Cognitive Computing, many of our initiatives are still new, so it is too early to clearly...
Commentary Summary
Comment Type Breakout