EpicCare Inpatient EHR/Resolute Hospital Billing Commentary

Filtered view: (Large - Over 400 Beds)

What's killing me about Epic is the cost. Every year, we get the annual notice that hosting is going...

Epic is getting so broad that I'm worried they're losing sight of the mission they started with and...

I like competition in the industry. Epic has slowly been putting a lot of smaller companies out of...

My instinct is to give Epic a lower score for their partnership, but I can't because they are...

Every time Epic releases a new module, we have to develop a training tip sheet. That's not the way...

What worries me is that Epic is getting way out of their lane. It has raised all kinds of concerns....

Where AI needs to go is toward more meaningful clinical decision support. Every ED in the country...

Epic is headed in the right direction, and they're delivering a lot. The AI component is the main...

Epic has a new platform that people can develop AI on. But my question is how much of that they are...

There's no other EHR that's going to compete with Epic's EHR. It is a great product.

My opinion of Epic’s support is dropping, and I’ve changed my mind about them in the past year...

What concerns me is Epic becoming a monopoly as more vendors fall away. Once that happens, a...

Epic does nickel-and-dime us. It always feels like they're showing us the next great module and...

I'm sick and tired of sitting at UGM hearing that this site piloted this thing and these are the...

I'd like to see Epic move to an enterprise pricing model where, as long as my bed count doesn't...

I'm struggling with how long it's taking Epic to deliver on things. I've been waiting for the blood...

The days of having an executive sponsor seem to have gone away, and I think there needs to be more...

One thing I don't think Epic is doing well is clearly showing the expected return from each AI...

Getting our money's worth with Epic is up to me. I'm paying for a Ferrari, but if I'm driving it in...

At the leadership level, Sumit Rana's departure was shocking, and it was very odd the way it all...

Epic is such a dominant force in the market that what I think about their deliverables probably...

I would maybe want to see training improved. Currently, new hires get one day of training, and then...

Epic is very user friendly, and there's always a function for everything. Even if the user doesn't...

Epic's system and the upgrades they are putting out are excellent. They do a great job with...

I'm only a little hesitant about Epic’s ROI because I think some of the new AI functionalities they...

I think EpicCare Inpatient EHR is underutilized. There's way more development Epic could do,...

Epic struggles a little with the timeliness of getting the tickets done. They know their stuff; they...

The biggest thing is that Epic is rolling out their AI stuff before it is fully ready. Epic does...

Epic has pivoted to focusing completely on provider wellness and provider satisfaction, and they...

Epic has a vision, but they don’t always deliver on it. They are hoping that their AI will just...

The real issue with AI is governance. In the past, Epic had semiannual upgrades, and they were...

Epic is moving a lot more toward their AI modules that integrate into both inpatient and ambulatory...

Epic's support could be better. I don't want to say that Epic's support people are the worst, but...

I don't know that I've seen any significant changes or announcements related to the overall...

There's some nickel-and-diming from Epic. There are more costs for storage, technology, and users....

The hosting by Epic sometimes feels more like an IT management mitigation or risk transference than...

Epic could certainly improve their training. They expect customers to come up with too much of it....

Everything works together in Epic's suite. Judy’s whole philosophy is that they never buy another...

Epic is making huge investments in AI and has largely put AI into their system at a very competitive...

With Resolute Hospital Billing, we need to understand the cloud versus an on-premises server and the...

Resolute Hospital Billing seems to be doing what we need it to do.

Our Epic points of contact have been very responsive and have listened to us.

Epic is consistently showing their road map. They tell us what they're working on and when we can...

EpicCare Inpatient EHR is a really powerful, expensive tool. So much of what comes up is absolutely...

We have never had a problem getting ahold of somebody at Epic or having someone say that they just...

Epic doesn’t nickel-and-dime us. They have tiered pricing in some areas, and they have usage pricing...

Epic has their requirements for certifications, and they have a different tier now, but they've gone...

I've never had my hands on the system, so I've never used it, but I don't hear any complaints from...

Epic does a good job with their development. We've had multiple immersion visits where they brought...

The last upgrade we did took only minutes. Part of that was due to the quality of the documentation,...

I would drop my rating for receiving my money’s worth just a bit because Epic is not cheap. But I'm...

Is Epic perfect? No. Are they better than most on the market? There aren't many on the market...

Epic provides exceptional customer service. We have a cadre of people we can call for support. If we...

Epic helps us understand how to best use their products. Sometimes they get very parental and...

Epic has massive troves of documentation, and they'll give us a road map for the next several...

Epic is still building up and hiring. They burn through young people very quickly. I've seen a lot...

If you think about it, when was the last time you saw any leadership change inside of Epic? Then all...

I haven’t really seen anything different from Epic. It's kind of a rinse-and-repeat process. We have...

Epic is getting to be too much of a monopoly. I don't think putting out all other businesses is...

I want to know what Epic is doing with the financials to reduce our employee complement. As we all...

Epic is not delivering on what they said. Epic is getting out of the EHR lane and is reaching and...

Epic is releasing AI at such a rapid rate. I want to keep pushing them on how they are cutting that...

What disgusts me, to a certain extent, is that as we were building stuff, Epic told us which vendor...

It seems like the quality control at Epic is diminishing. That scares me because I lived through the...

Epic's system is far better than the alternatives, but there are gaps between what it is capable of...

There are still opportunities in Epic’s support for the training as part of the implementation. It...

Epic is incredibly expensive, but they're also the best. They're cheaper than what we were paying...

We felt very positive about the go-live with Epic. The scope of the implementation and the time...

Epic does not know what to do with informaticists in general with implementations. They are not sure...

Our IT team does most of the work and training, and we don't do any end-user training. Our IT team...

Resolute Hospital Billing is part of a much bigger system, and the benefit of the billing system is...

Epic is in the best position to help my end users and my team know what the opportunities in the...

At our organization, we have a shared state of despair about EpicCare Inpatient EHR. Users say it...

Our Epic training was a little lacking. I feel like we got minimal training before the go-live, and...

Switching to Epic was a huge undertaking for us. It came with a lot of planning. I'm so glad I...

I use the solution to run reports, but other than that, I don't personally utilize EpicCare...

The implementation with Epic was not perfect, but it's been enjoyable. With EpicCare Inpatient EHR,...

My question is what the plan is now with the changes that have happened in Epic's leadership. They...

The recent changes at Epic are very interesting. I've always wondered how or when they were going to...

EpicCare Inpatient EHR is not the best thing ever, but it is the best thing out there. If an...

I get a lot of feedback from our small Community Connect practices that the solution feels like a...

Epic has softened a bit when it comes to working together with third parties. There's something to...

Single individuals don't make these companies. Epic’s current leadership is full of really valuable...

I don't know whether Epic really nickel-and-dimes us in the strict sense of the phrase, but in...

Epic has an excellent training program.

Epic is always very collaborative. They have limits. They have to satisfy everyone, and that is...

EHRs are still painful for folks. As good as Epic’s solution capabilities are, the solution is still...

For development and delivery, Epic tries to do so much, but they can only do a certain amount in a...

With Epic's support, we sometimes have to wait in line because they're busy, and they've been that...

Epic’s training really has two levels. One is for analysts who go on-site to Epic for formal...

Epic doesn't nickel-and-dime us to death, like some other vendors do.

I appreciate the ease of use for the end user. Epic provides many ways to create what they call...

I've been working with Epic for a long time, and they're excellent. Their turnaround time with...

EpicCare Inpatient EHR is a great clinical application system. It's become the leading EHR across...

We have made certain requests for modifications to Epic, but those mostly deal with specific...

With Epic, the release notes for upgrades are often difficult to understand, and we end up...

I like the flexibility of the system and the automation and application of AI into our EHR. Epic is...

We are taking a close look at our technology spend. Historically, Epic has been near the bottom of...

We had to build all the training for Epic, but the tool isn't that complicated.

I have always been very happy with Epic's pricing because it was straightforward, capitalized, and...

I am really concerned about where Epic is headed with their pricing strategy. The move toward...

One of the positives of EpicCare Inpatient EHR is that we can do so much. Every day, Epic is...

Epic's system is expensive, and I don't think it's worth that much, but what we can do with it rates...

Epic’s gold standard is driving nurses to utilize the Rover app on the iPhone or whatever device...

Epic has been responsive to us on certain things and has given us best practices.

We are getting better now with Epic. We have a leader with such vast experience and knowledge, so...

There's always a challenge with Epic. I don't think there will ever not be because Epic has new...

The positive of Epic is the integration. We were able to give an outside entity some training and...

I personally would not have bought Epic. I wanted a different system. But at this point, we would...

I think Epic is the gold standard for innovation. They're very innovative for sure. They have their...

The solution is really easy to navigate within the multiple interfaces. Epic has the ability to...

I would like to see something that Epic is currently developing where they have the ability to...

The return that we get with Epic is definitely better than the garbage we had before.

In the past, Epic required all the training to be on-site. After COVID, Epic transitioned to some...

When we went live with Epic, they created specific workflows to match their historic process. We are...

We continue to see foundation issues in Epic that do not have a solution. We keep recording and...

We don't speak directly with Epic. We have our own IT department that resolves the issue. When I...

I don't see myself liking Epic anytime soon because they haven't changed in many years. I've been...

I would not choose to buy Epic's system if I had the choice. It's very complicated and unpolished....

There was no training for Epic. They just gave me my sign-in and password and told me to do the...

There are a lot of things in denials that need to get fixed in Epic, and they need to have some...

I would tell someone looking at Resolute Hospital Billing that switching will eventually pay off;...

Epic has a whole Epic University website where we have to sign up for classes. We take their class,...

Epic has taken out a lot of the guesswork for people who say they don't know what reporting they...

Using Resolute Hospital Billing, people will struggle in the first couple of years because they will...

I'm really excited about what Epic is going to do with AI applications in the revenue cycle. We have...

We would be silly to go with something other than Epic. We wholeheartedly recommended Epic to a...

Epic is expensive. The AI pricing model has changed as they are learning, but they have been very...

Epic seems to be slow on the development of the revenue cycle but really quick on the development of...

In the beginning, I was not a big Epic fan. I have become a convert. We were a very longtime user of...

The reporting in Resolute Hospital Billing is getting better. Epic seems to be pushing integration...

I love Epic because we know their technical support people, and they know us. If we've gotten that...

Epic shows stuff they are going to do, and then the market changes, and those good ideas get moved...

Epic is doing a good job of handling things. But there's some miscommunication happening between...

The biggest strength of Resolute Hospital Billing is the ability to have everything in one spot....

Epic seems to be trying to really get AI initiated. That's good, but there are also some weaknesses...

Epic has an immersion program tied to their Honor Roll program to have a number of immersion visits...

When it comes to Epic’s support, there's a good escalation pathway where things are handled locally,...

Our Epic upgrades have gone well and pretty much without a hitch. Overall, it’s been very satisfying....

When looking at academic enterprise solutions that are all on one platform, Epic has just become the...

We've been live on Epic for a long time. When we went live, it was all anybody thought about all the...

My feedback for people thinking about going to Epic is that it's been so long that I don't have...

EpicCare Inpatient EHR offers most of what we need. Whether we have the internal bandwidth to...

I want Epic's executive team to know that we're trying to do more with less all the time. I see...

I'm really excited about the newer AI tools and the ambient voice tools. We haven't been able to...

Epic has made a lot of great improvements over the last couple of years to their clinical decision...

I've used Epic for a long time now. I lead system projects around Epic workflow improvement and that...

Epic's staff turns over too much. They tend to hire people out of college, and after a few years,...

We want to get an enterprise agreement with Epic so that we're not always having to buy something...

Epic's training is very good, except they now mandate that everyone go to Verona to get certified...

Epic is innovating so rapidly that it's very hard to keep up. It's a good problem to have. We're...

Epic's implementation and upgrades have gotten a bit more complex lately, making them more...

I don't always see invoices for the solution. I know the solution is very expensive, but I still...

We've looked at doing some of the patient financial experience pieces with Epic, and they are quick...

Epic is not exactly where I'd like them to be when it comes to support, but they're still pretty...

Epic needs to increase the frequency of their immersion visits because those are very helpful. When...

We made an agreement during the implementation of EpicCare Inpatient EHR that we would stick to Epic...

We can develop workflow efficiencies within the revenue cycle using Resolute Hospital Billing. We...

Epic is spending a lot more time on outpatient functionality than inpatient, especially these days...

It's easy to submit support tickets with Epic, and they're generally responsive when the tickets are...

My complaint is that Epic isn't as proactive as they could be. That's been my complaint year after...

It is my understanding that a common feeling in the industry about Epic is that their training is...

Resolute Hospital Billing is wonderful, and I use it every day. I have met with Epic's TS people and...

Epic is really trying to move fast and furious with AI. One of our projects that we are trying to...

I give Epic top marks for support because we've got our assigned BFF. We've got our assigned...

I can't imagine anyone going away from EpicCare Inpatient EHR. We have an Epic-first mentality....

Epic is moving fast in the ambient listening space, but they are lagging on CDI efforts to make sure...

Overall, the support for EpicCare Inpatient EHR has been phenomenal. The system has helped improve...

Something I’m excited about that is on Epic’s road map is ambient listening that can be used by...

I would tell Epic to keep focusing on pushing hard on the open platform approach that they're...

We have a real partnership with Epic. We do our own testing of the Epic products as they come...

Something we're encountering is that the more we get into agentic stuff, the easier we think it is....

With other Epic sites, I wonder whether Epic's insights tool is the first summarization tool they've...

I can only think of one vendor in my career that is superior to Epic in terms of support. Epic gives...

Epic’s development path has been speeding up recently, so we've been seeing more releases or more...

We're committed to Epic as a vendor, and EpicCare Inpatient EHR is foundational to that. It's the...

Epic is excellent and very knowledgeable. They give us a technical support representative for the...

The revenue tracking in Resolute Hospital Billing is probably the biggest benefit for identifying...

We do updates to Resolute Hospital Billing, and they are rolled out so fast that they are not very...

One area I am dealing with right now is outside vendors connecting to Resolute Hospital Billing....

Epic’s training program doesn’t incorporate change management and workflow changes, and it just has...

We're doing pretty well with Resolute Hospital Billing, but we're very much focused on optimization....

When I look at the documentation time with Epic compared to the days when we were retrieving the...

Epic has the best product I’ve seen, and their support is incredible, along with their ongoing...

Epic is incredible, including their certification, training, and user groups. They have ongoing...

Epic actually pushes us and helps us create goals. With their new features, they're ahead of us in...

We like to look at AI in the sense of crawling, walking, and then running. We started out with our...

When we have an Epic team member join, we have two options. They can take the virtual training, or...

Epic is really showing up to try to help us solve some of our challenges in healthcare. Epic will...

We are moving our Epic system from on premises to a cloud-based solution hosted by Epic. Through the...

Epic does a good job of giving tip sheets when they roll out new updates or workflows that our IT...

Resolute Hospital Billing is easy to use. We can easily find and get data, and we can manage the...

Our Epic technical support person looks at our issues, and then we have to open a ticket if the...

We had a change in one of our technical support people with Epic, and the new person is ramping up a...

I don’t know that I have specific asks for Epic beyond continuing to develop what they already have...

Things are going pretty well with EpicCare Inpatient EHR. We're deploying some of the AI modules,...

Our internal team handles most of the training for EpicCare Inpatient EHR. They offer support, and...

I was a little surprised about the number of work queues that needed to have some form of...

Two areas that have introduced significant complexity into our operations are in Epic's Beaker and...

Epic is expensive, but I would recommend them to comparable health systems. It's been astounding to...

The biggest challenge I foresee in our next go-live is patient access. We have been very proactive...

Moving from our previous vendor’s acute care, order-entry, and diagnostics system has probably been...

Our Epic go-live went as expected. There's no such thing as a perfect go-live at this scale. But on...

Epic is very good at checking the box of responding to any escalations of issues. Where they fail is...

Epic is very available; that is not an issue for us. We have a regulatory requirement under CMS that...

EpicCare Inpatient EHR itself is very capable. The tool can do anything we want. Epic is ahead of...

Change management is atrocious with Epic. We had great change management workflows and processes...

Epic's training leaves out critical elements of how to use the system, and they overemphasize...

I would say the charges are not fair, and it is not about whether the products are worth it, because...

I would recommend Resolute Hospital Billing highly. The system is robust, and Epic’s response times...

I like that Epic always operates with the mindset that we have not arrived. They are always looking...

Epic has AI-generated appeal letters, and they are very robust. From my end, the challenge is...

The oncology stuff with Epic is really problematic. There are some notable deficiencies.

I think Epic is excellent. Some organizations think that a partnership with a vendor is about...

I have a very high opinion of Epic, and my approach to working with Epic has always been to keep the...

Probably the biggest issue we have is around digital literacy, understanding the data analytics...

With Epic, we always get six months’ warning before we cross our true-up. Maybe I would prefer that...

The main complaints regarding EpicCare Inpatient EHR on the inpatient side relate to communications,...

I had Epic come in and do an overall review of their fee schedule for our leaders, because everyone...

I think our inpatient process flow with EpicCare Inpatient EHR, excluding one area where we still...

Epic's training is awful. That is a huge criticism of Epic. Every organization is different, so when...

We have a couple of go-to people at Epic who support our account, and they are what they call our...

Epic has been amazing because now we have a shared EHR for our entire system, and we did not have...

The support from Epic is amazing, and the training is strong.

We have not run into a lot of problems with EpicCare Inpatient EHR yet. Epic's innovation is ongoing...

We went with Epic because we merged with different health systems. We wanted to have a common EHR,...

With Epic, there are a lot of things that the system can do that I don't even think we have fully operationalized....

We rely on our internal team now versus the company themselves. But Epic was very supportive when we...

Epic is so valuable in so many ways. Epic is really on the cutting edge of healthcare. We used to...

We are very happy with Epic. They are obviously a big player across healthcare nationally. EpicCare...

Epic has great support. It is obvious they are listening to their customers, looking at the market...

There was a misconception because we thought that the solution was going to be very customizable....

Epic's training is a little difficult because Epic doesn't directly provide training. Epic provides...

I was always under the assumption that Epic's solution was an all-in-one package, but I have come to...

Epic’s vision is appropriate and headed where it needs to be, but they aren't moving fast enough. It...

We like the integration of EpicCare Inpatient EHR. We can see inpatient and outpatient records for...

I have never seen such a clumsy billing interface. It is a pop-up window, and I can’t see anything...

Epic is going so slowly with their AI innovation. I know they have a big ship to turn, but we can...

Epic has good Technical Coordinators, and they work very closely with our team.

Epic is moving toward more online training, and it is good, but it is not as robust as the on-site...

The inpatient to ambulatory experience is pretty similar and has gotten more similar as time has...

Epic's solutions are by far and away the best choice for larger organizations. For community...

Epic could improve by redesigning their whole EHR system. It has been the same system for the last...

There is more innovation coming from smaller companies, such as AI-directed companies that use APIs....

The data in Resolute Hospital Billing is helpful, but it could be better. I would like more...

Epic is really trying to keep their monopoly. Epic's solutions are the best on the market. Resolute...

Epic doesn't make recommendations, but I feel like they should know our system better and understand...

I know what Resolute Hospital Billing’s capabilities are. Our ability to implement the system is the...

Epic has been a great partner for us overall. We are an Epic-first organization. So if Epic is...

Epic hires so many young people, and they have turnover with their staff.

We have annual meetings with Epic where we meet with people and talk about what is coming.

Epic does not have an affordable module for ambulatory surgery centers. They are failing in that...

The current training that Epic provides is only on the foundation. They don't do anything custom for...

My biggest recommendation for Epic would be to have more customization, especially around denials....

I like that with Epic's solutions, we are able to pull our own reports. We don't have to rely on IT...

Coding is just so complex. Some of Epic’s technology is a bit behind the industry standard. With the...

What has worked best with Epic's training is the written documentation, their tip sheets, and their...

I meet with our BFFs regularly, and I meet with the physician liaison at Epic periodically. We...

It is hard for me to separate out Epic's training program and our internal training program. I think...

The only area where I have any significant criticisms for Epic is around their recent AI...

Epic's costs are probably too high, but the vendor is transparent. Epic has improved their...

We have seen improvements to the system's ease of use. In the time that we have been on Epic's...

The vendor needs to come out with certain things more quickly. Epic is teasing a lot of good things,...

Epic has actually been introducing lower costs with some things. That is great. I think Epic is...

I want Epic to keep working on their digital front door. We want to do everything we can to make...

There needs to be more interoperability with EpicCare Inpatient EHR. Interoperability is very...

There may be a little more maturity in EpicCare Inpatient EHR than there is in other solutions...

EpicCare Inpatient EHR has a lot of functionality and flexibility in how tasks can be completed. The...

Epic's focus on AI is allowing us to find ways to make our team members more efficient and our...

I would like Epic to stop investing in AI where it currently is and focus on investing in it where...

From an EHR and Epic applications perspective, there is not much to improve functionally, but there...

Epic needs to either fully own training or step away from it entirely. Their current approach...

I would like to see more advanced logic built in behind the scenes with Epic, like the ability to...

Epic has started using AI technology across parts of the Epic platform. From my perspective, more...

We do internal training for Resolute Hospital Billing, and that training is really good. We...

Epic provides good support. However, the Epic support people that we work with don't seem advanced...

Epic is always developing new things. However, we are really dependent on their rollout of product...

If an organization is on Epic's platform, they pretty much have to use Resolute Hospital Billing....

Epic is very easy to connect with. We aren't charged every time we reach out. We can ask questions...

Our organization has a history of not wanting to be told what to do, so anything different from that...

The people who took the Epic training seriously and actually personalized their configuration...

The biggest strengths of EpicCare Inpatient EHR are that it is certainly comprehensive and that it...

In my clinical role, I don't have any connections to Epic, but they were very responsive once I...

Epic’s biggest blind spot is that they feel that whatever a customer wants to do, if it can be done...

I have always been a believer that I ought to be able to personalize my EMR like I personalize my...

Generally, Epic has good road maps. It is just that they can't put timelines behind things and...

The vendor engaging with us allows us to maximize our use of the EHR. That is something that I feel...

In my mind, Epic is part of the category of vendors that wants to take a cut of our business versus...

Epic is a clinician-focused organization that happens to do some tech, and Cerner is a tech company...

While Epic has good support, it always feels like they are defending or covering themselves to a...

I don't think that Epic has ever focused on integrating with third-party applications. It seems that...

We have seen engagement from Epic. They respond, react, and give us the things that we ask for. The...

People like EpicCare Inpatient EHR, but I think that the system could be a lot more intuitive and...

I would strongly recommend Epic's system. Everyone that I know who has been on Cerner's system is...

I think that Epic is behind when it comes to everything that is new, modern, or emerging. The...

I would like EpicCare Inpatient EHR to cost less.

Epic came out with a whole new upgrade training process that deloads our team quite a bit. The cycle...

Epic has been incredibly supportive this year. They come out all the time to help us figure out how...

We almost never have safety events because of EpicCare Inpatient EHR. Epic does a great job there.

We are using an ambient AI scribing solution, and it would be nice if it were part of Epic’s...

If a vendor is in Epic Showroom, integration with that vendor is relatively straightforward. If they...

Epic is almost always ahead of us when it comes to their development road map. Some startups are a...

Epic's primary weaknesses are with A/R and financial reporting. Aging buckets are not industry...

We don’t want to miss anything that Epic is doing or planning to do, so we are actually taking their...

Epic is really good about adapting to organizational requirements. However, I have sensed at times...

The challenge with integrating third-party applications with Epic is truly understanding where Epic...

Epic’s training needs to be improved. We have an Epic BFF, but they are not committed to our...