EpicCare Inpatient EHR/Resolute Hospital Billing Commentary
Filtered view: (Large - Over 400 Beds)
Subject Expert
Coray Tate
VP of Engagement
Commentary Summary
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User Commentary
Value
One of the biggest advantages of working with a big company like Epic is that organizations will...
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Operations
Epic did a really good job of accommodating what we needed during the implementation. It was...
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Relationship, Operations
When we went live on the cloud with EpicCare Inpatient EHR, it was pretty seamless and uneventful....
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Relationship, Product
Epic is still the only really integrated EHR suite out there, and that is a blessing and a curse....
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Relationship, Product
Epic is not listening to their customers as much as they should be. Epic has grown so much. They are...
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Relationship
Epic is very responsive. For example, we recently had an issue, and they had every technical...
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Value
Epic continues to tick me off. Unexpectedly, Epic is starting to nickel-and-dime on everything....
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Product
Epic’s upgrades are not well tested anymore. We end up with lots of things that didn't happen...
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Relationship, Operations, Product
Epic has fewer experienced analysts, and I think they are stretched very thin. Epic tries to go very...
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Product
EpicCare Inpatient EHR works well within its own environment. It has tons of different modules, but...
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Relationship
Epic is always engaged. We have calls with them. They are always available if we have issues,...
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Relationship
For the most part, Epic does a good job engaging with our organization and helping maximize the use...
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Relationship, Product
There is some frustration with Epic’s monopolistic approach and the perception that they prefer to...
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Relationship, Product
There are no major issues with EpicCare Inpatient EHR. It continues to meet organizational needs and...
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Relationship, Product
Sometimes Epic throws in a lot of unneeded changes in their updates that cause unnecessary...
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Relationship
Epic has a lot of turnover of their analysts and BFFs. When a vendor is always turning over BFFs,...
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Product
EpicCare Inpatient EHR is much easier for the younger generation. They have no problem because they...
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Product
Most of our third-party integrations are more like diagnostics for radiology and imaging. We...
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Loyalty, Product
Nobody wants to be on the most current version of EpicCare Inpatient EHR because the most current...
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Value
Epic is starting to get a little bit better at this, but each application that we have within Epic...
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Operations, Value
During the pandemic, Epic allowed everyone to do online training. Post-pandemic, they decided that...
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Product
With EpicCare Inpatient EHR, we are having some issues in the OR space. We need to make sure that...
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Product
EpicCare Inpatient EHR can get complicated sometimes, but out of all the EHRs out there, EpicCare...
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Product
I wish Epic had a better process for controlled substance tracking. That is something that the vast...
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Relationship, Operations
We have regular meetings with Epic. They allow our users to vote on the upgrades, so I would say...
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Operations, Product
Epic's updates are frequent. The vendor has quarterly releases that they strongly encourage us to...
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Operations, Product
Once all of the kinks are worked out, EpicCare Inpatient EHR performs as expected. Epic's system is...
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Operations, Product
A lot of our frustration with Epic comes from how difficult it can be to get users the access that...
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Loyalty, Product
Each end user had a different level of technical comfort, but overall, the organization's...
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Loyalty, Relationship, Product
The main functionalities we still rely on third-party applications for are our blood bank, OB and...
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Relationship
If an issue arises, Epic will often identify and address it before we even notice. When we do...
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Relationship, Product
We are closely aligned with Epic. There are some small challenges, but those challenges are not...
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Loyalty, Product
EpicCare Inpatient EHR serves as a fully integrated single source of truth for patient care. It...
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Relationship, Product
There is never a technical barrier to integrating with third parties. However, if a third-party...
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Culture, Value
I don't feel nickel-and-dimed by Epic. Occasionally, there will be a new license that we will need...
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Product
My doctors would say that Epic's system isn't always user friendly. I think some of the individual...
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Relationship
I feel like Epic has backed off a bit in terms of proactive support. That may just be the vendor's...
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Loyalty, Product
I have always been a fan of Epic. My likelihood to recommend them is very high. I don't think anyone...
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Product
Provider scheduling is a functionality we use third parties for, but I feel like it should be part...
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Product
I think Epic is doing this, but when they make an improvement, it would be nice if it were more...
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Relationship
Epic does keep all their promises. They make it right if something doesn't work.
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Product
What we appreciate about EpicCare Inpatient EHR is the integration across the system. Epic has been...
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Value
Epic’s build time and costs are ridiculous. Their additional fees are where I get frustrated. We buy...
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Operations, Product
The problem with EpicCare Inpatient EHR is that there is no standard workflow. There are four or...
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Product
I like the templates in EpicCare Inpatient EHR. I like the idea that there are various ways to do...
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Relationship, Product
The problem with Epic is that Epic will do everything except for the final thing we need. They will...
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Relationship
Epic’s salespeople are good, and the Epic support is good. Epic’s modules are good. Epic’s solution...
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Relationship, Value
We brought in another firm to help us improve our revenue cycle. Epic could have done the work, but...
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Value
Epic doesn't cost a lot. The license cost is dirt cheap. The thing that makes them expensive is when...
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Loyalty, Product
Epic is going into the world of AI, but they are not in the cloud yet. That is such a shame. Epic...
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Relationship, Product, Value
When it comes to Epic’s responsiveness and ability, they do well. In terms of getting our money’s...
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Operations
We just did an upgrade of EpicCare Inpatient EHR, and it went off without a hitch. Epic's team did...
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Loyalty, Product
Obviously, the system is doing what we need it to do, or else we wouldn't have it. We have no choice...
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Relationship
We all have things that we don't like or that we like better. But for what the system is, it does...
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Relationship
We get pretty fast resolutions with Epic. We also have a helpline that we can go directly to. Plus,...
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Operations
Our implementation with Epic was pretty much seamless. They were really on the ball and had people...
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Loyalty, Relationship
Epic is the best vendor we have, bar none. We are Epic enthusiasts. Epic's road map looks solid....
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Loyalty, Product
It seems like Epic is making investments where they need to. The things that Epic is doing in the AI...
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Loyalty, Product
In terms of Epic getting into the ERP space, most of the bigger Epic organizations have already gone...
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Culture, Value
Historically, I would have said that Epic didn't nickel-and-dime us, but they have recently started...
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Loyalty, Product
If there is going to be something that differentiates the ambient speech third-party systems from...
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Relationship
We have a good team from Epic that we can work with if we need to.
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Loyalty, Product
With EpicCare Inpatient EHR, I am mostly excited about AI. I know that the vendor is incorporating a...
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Relationship
We get what we pay for with the system, but we pay a lot of money. When we have a problem, Epic is...
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Relationship, Operations
We have a really strong BFF and technical coordinator. Our BFF was on our implementation, so they...
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Culture
From a pricing perspective, everyone will say the vendor always has work to do. There was a lot of...
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Relationship
The AI cost model is helping. I think we have a good relationship. But things are easier for us...
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Relationship, Product
There is some really basic stuff that I hear through the grapevine people are submitting development...
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Relationship
Epic gets it when we ask for fixes on certain little things, but all we get is the typical response...
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Operations, Product
I would tell Epic that I need them to focus on developing their blood bank. Third-party blood banks...
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Value
There is a group at our organization that is changing to Epic’s system under our umbrella, but Epic...
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Operations
Training for the end users is a little difficult. It gets tough because we can't provide training on...
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Relationship
Epic will tell us up front if they aren’t sure on something, and they will confirm whether the...
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Relationship, Value
We have had some unique challenges, and Epic is really good about trying to make things work,...
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Operations
I think it is important to use the foundation system; it is worth doing. Customers should know that...
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Relationship, Product
Epic’s ability to deliver new technology depends on what that technology is. They are fabulous in...
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Culture
Epic doesn't always negotiate, and we are not of a size where we can really negotiate with Epic. But...
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Loyalty, Product
EpicCare Inpatient EHR is still a beast to deal with. Probably the least enjoyable thing about...
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Loyalty, Relationship
I think now is the time for Judy to hand the leadership reins over to someone else so that she can...
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Loyalty
Epic is still doing well. I don't really know what to make of the ERP announcement. We knew it was...
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Value
Epic's stuff is just all too expensive. In an environment where facilities are closing and people...
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Relationship
Executive involvement is outstanding for Epic. They are responsive when I need something, and that...
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Loyalty, Relationship, Product
At Epic's UGM, AI was in every breath they spoke. That is good. We want them to do AI. But deciding...
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Relationship, Product
There is nothing I would tell Epic to stop. However, the more attention Epic draws to themselves,...
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Loyalty, Relationship, Product
I don't care much about what Epic is doing, even though I'm driving my entire health system to Epic....
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Relationship
If I were Epic, I would be concerned about the new HHS and CMS leaders who see Epic as a vendor that...
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Value
Epic charges for everything new. For example, the APIs with other solutions require a whole...
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Relationship
We have tons of access to executives from Epic.
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Loyalty
Epic announced that they were going to get into the ERP space, which they have been ignoring for a...
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Operations, Value
Epic’s ongoing training is very expensive and very generic. It could be specialized, or they could...
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Operations, Product
Epic's update release process could be a bit more customized to our organization. They put a whole...
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Loyalty, Product
We are integrating EpicCare Inpatient EHR with a third-party solution for supply ordering and...
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Relationship, Product
It is super important to have multiple modules in the same EHR, and EpicCare Inpatient EHR does...
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Relationship
There is a little more executive involvement than I would have expected. At the various levels of...
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Relationship, Product
It is hard to say how the vendor is driving outcomes for us; I think the issue is as much on us as...
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Operations
I wish we took more advantage of the initial and ongoing training. Epic has a lot of good offerings...
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Product
In a general way, there are just so many different ways to do things. For a motivated end user who...
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Loyalty, Product
I would like to see more integration between Resolute Hospital Billing and other Epic applications....
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Product
When it comes to reporting, I think that Epic has done a lot of good development for Slicer Dicer....
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Product
I have compared Epic to Amazon. When someone shops, they have a product, and then all of a sudden, a...
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Relationship
One of the challenges that the team has seen with Epic is that, as with anything, there has been...
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Relationship
With the team and folks who have had a lot of dealings with vendors, Epic has become the model for...
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Relationship, Operations, Product
Epic’s update release process is just too rapid. The issue is that because they are doing it so...
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Product
Sometimes Epic is good at integrating third-party applications, and sometimes they are not. Epic is...
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Operations
I don't think Epic does a great job of training with ongoing stuff. They give us the tip sheet, and...
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Loyalty, Operations, Product
There are too many steps and ways to do everything in EpicCare Inpatient EHR. It isn't intuitive for...
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Product
Epic has a pretty damn good comprehensive inpatient EHR. It does what it needs to do. Relative to...
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Loyalty, Relationship, Product
There are a few things Epic’s development road map is missing, but in general, I think they are on...
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Value
EpicCare Inpatient EHR is pretty expensive. Epic does not avoid charging for every little thing....
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Relationship
Epic is engaged. But previously, we have told them about challenges we have had, and they haven't...
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Loyalty
Epic’s technical infrastructure is excellent. And the internal integration is good. Also, Epic’s...
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Operations, Product
We now take updates for the system more frequently than we did before. With the less-frequent...
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Relationship, Operations
We are pretty connected to Epic. We have a fairly good two-way communication pathway. We are...
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Operations, Product
EpicCare Inpatient EHR is pretty simple and easy to use. Even when the system changes a bit, we can...
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Product
Having just gone through a conversion and toward a foundation, there are certain things we have...
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Product
The piece that I really need is a population health solution. I’m not certain that Epic has...
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Operations, Product
Our last upgrade was quick. Our quirky little phrase is that we want our downtime to take as long as...
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Product
When it comes to integrating the solution with third-party applications, I don't think it is hard at...
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Loyalty, Product
Epic's road map is really aligned with our needs, or more precisely, with what I don’t need. For...
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Relationship
Epic is pretty good about proactive service. We can work with all different levels at Epic to solve...
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Operations
Initially, when we rolled out the system, the training from Epic was more robust. Over time, and...
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Product
I would like to see a better interaction between Resolute Hospital Billing and Resolute Professional...
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Operations
Epic doesn't provide ongoing training. Users have to get that training themselves. The information...
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Product
The system meets all of our needs. However, I wish it had more automatic content, like edits and...
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Relationship
Epic is very good at creating a vision. In Epic's visions, they are always moving forward....
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Operations, Product
The system is customizable. The hard part is that Epic just gives organizations the base. Everything...
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Product
I would recommend Resolute Hospital Billing. It is much better than what we had before. Resolute...
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Loyalty, Relationship
Epic has a good development road map, but we as an organization don't have the flexibility to take...
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Product
I wish that EpicCare Inpatient EHR had better telehealth services. I also wish that it had more...
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Operations, Product
Epic's update and release process is generally just a big pain. We do a few upgrades a year, and...
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Product
We usually don't integrate third-party systems with EpicCare Inpatient EHR unless our parent company...
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Relationship, Operations
Epic's engagement is the best we have had, but we could still get a little more engagement from them....
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Operations, Value
The product is clunky with certain things, but it allows a lot of things. An integrated EMR is worth...
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Relationship, Operations
We have done a couple of things along the way. With the system's last upgrades, we didn't get a...
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Loyalty, Product
Reporting in the system is a disaster. When we first started, that was horrible. There is one...
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Product
There is a lot of hunting and pecking in the system. Part of that is due to the way the system is...
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Product
Epic talked about how we don't have downtimes in the system the way we did in the past, but that is...
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Product
The Epic campus is nuts. It is almost cultish. When I first got there, I was super frustrated...
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Relationship, Value
Epic has stars programs that they want us to apply to. Those are kind of fun. However, we do a lot...
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Value
When we went live, Epic assigned a technical representative to our account, and we interacted with...
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Relationship, Product
I can't think of any improvements Epic could make right now, and that is a good problem. Epic...
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Operations
Epic has a very good, extensive training program. There is on-site training, and they also require...
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Loyalty, Product
The blood bank should be part of the EHR. That is one of the things that we would like to have with...
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Relationship, Operations, Product
Epic releases the release notes with each upgrade that list all the changes and their descriptions....
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Product
I like EpicCare Inpatient EHR’s flexibility because of the nature of the database and what it can do...
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Relationship, Product
The volume of changes coming with each release is difficult to accommodate with the recommended...
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Relationship, Product
I enjoy engaging with the platform. It serves the needs of the organization well and adapts well. We...
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Loyalty, Product
We went with EpicCare Inpatient EHR solution because it is much more efficient than our last...
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Operations
The training sessions from Epic were not tailored to our job roles. The training was the same for...
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Operations, Product
We did a lot of builds in the solution before we went live. We had a lot of enhancements that we...
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Relationship, Product
We can get in contact with Epic. There are certain things that Resolute Hospital Billing can and...
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Loyalty, Relationship, Product
Epic is already working on optimization for their financial assistance module. I would like to see a...
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Loyalty, Relationship, Product
Epic is constantly reinventing themselves and trying to be on the cutting edge for hospital billing...
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Product
It might sound a little cliché, but we like pretty much everything about Resolute Hospital Billing....
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Product
With EpicCare Inpatient EHR, everything is right there. The patient information, the vitals, the...
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Relationship, Product
Epic has a couple of things in R&D that I wish they would get done. For example, they are trying to...
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Relationship
We don't have a market option comparable to Epic. I don't like the fact that Epic is leveraging...
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Loyalty, Relationship, Product
Epic is a good partner, as long as I stay away from the contracts. We have had to play catch-up over...
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Culture
Epic’s executives have agreed to some changes, but they have yet to deliver on them. As they have...
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Loyalty
We looked at Epic’s scheduling module again, and they are probably five years out in terms of having...
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Loyalty, Value
The pricing for Epic’s AI would be fine if all the capabilities were fully realized in that package....
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Relationship
Epic is pretty good about accommodating our update time frames and allowing special updates to be...
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Loyalty, Product
The functionalities that we are using other vendors' systems for that should be part of the product...
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Relationship, Product
It is hard to work with Epic in terms of third-party applications. We have an open-scheduling,...
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Product
We have not been given all of the tools we need to really maximize our use of the system....
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Operations, Value
I would definitely recommend Resolute Hospital Billing. If an organization can afford this Cadillac...
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Relationship, Operations
My recommendations for Epic are less about the program and more about their technical support...
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Operations
Epic is doing everything I need them to do. I'm also satisfied with Epic’s implementation services....
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Relationship, Product
The only hiccup regarding Resolute Hospital Billing working as promoted is that because Epic...
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Relationship, Product
The vendor has really exceeded expectations. Things that we as clinicians think might make the...
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Product, Value
The main outcomes we have seen from using the solution are that we have great interoperability and...
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Loyalty, Product
I would love to see the expansion of remote and mobile tools. It would be great to have things like...
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Loyalty, Relationship, Product
One of our main goals with the solution was to really develop standard practices across our...
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Product
I would like to see a little bit more interoperability with institutions that are not necessarily on...
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Loyalty, Relationship, Product
We have looked to Epic for feedback and direction on workflow practices. There is also a lack of...
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Product
EpicCare Inpatient EHR is a beast, but from a new-user lens, I don't find it to be difficult to...
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Loyalty, Relationship, Product
When Epic is developing a product, their releases are pretty infrequent and meaningful. When they...
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Product
Epic is quite locked down in terms of what they allow for interfaces with outside vendors when they...
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Relationship
I reach out to our technical support individual from Epic if I need anything. I don't necessarily...
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Value
I'm not 100% certain what our price tag is for Resolute Hospital Billing. I know it is very...
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Operations
Epic doesn't do a lot with training for Resolute Hospital Billing. I would like to see more training...
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Loyalty, Operations, Product
Epic is rolling out new technology. However, the rollout is a little slower than I would like...
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Product
I'm constantly looking at my Pulse platform metrics and seeing where I can deploy informaticists to...
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Relationship, Product
While Epic gives me a lot of really usable data, I wouldn't give them top marks because they also...
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Value
Epic charges for things. They have a very complex charging matrix, and they are expensive. One...
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Value
EpicCare Inpatient EHR is a complex and expensive thing, but we get what we pay for. If someone...
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Operations
Every once in a while, there is a gap in Epic’s training. For example, when we went live with a...
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Relationship, Product
We have had issues with Care Everywhere. We had breach issues where we got bad information, and it...
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Product
Some things get a little wiggy in Epic's system, but a lot of that is on our build. Sometimes Epic’s...
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Product
Compared to other organizations, Epic is among the better vendors in terms of interoperability....
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Relationship, Product
Sometimes there are too many ways to do the same thing in Epic's system. That is a positive and a...
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Relationship, Product
Sometimes Epic makes decisions I don't understand regarding updates. Also, there are some road bumps...
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Product
What Epic has available meets all our needs. We are not live with everything, but that is by choice...
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Operations
The whole design of EpicCare Inpatient EHR is just brilliant. We have all our modules, and we have...
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Relationship, Operations
We like the amount and the ease of the education that Epic provides for us to find answers on our...
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Product
While I am not a big user of Slicer Dicer, I have seen others use it. I just haven't dug in deep...
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Relationship
Epic is mindful of areas for opportunity. We meet with them, and they tell us whether they noticed...
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Relationship
Epic's people are very good listeners, and they do what they can. I might not be the person involved...
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Culture, Loyalty
A huge focus for our organization right now has been around tools for nursing, especially around our...
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Product
EpicCare Inpatient EHR has been a great product. It has fit the need that we have had. It is a...
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Relationship, Product
Epic has moved to a model where they are releasing quarterly updates, and we are required to take a...
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Product
Frankly, Epic is introducing AI faster than we can absorb it right now. Given how long it takes to...
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Product
In the past, we were used to longer instances of downtime. Even if everything else was okay, the...
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Product
A third-party application that should be part of the EHR is for ambient AI, which everybody is into...
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Relationship
We have been Epic users for several years, so we no longer have easy questions. Every year, we...
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Relationship
Epic’s user web support is fantastic. Whenever Epic identifies potential safety issues, we get fixes...
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Product, Value
We are almost never charged for integration. Epic is continually adding things, like the Epic Aura...
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Product
There is not a good way in EpicCare Inpatient EHR to alert physicians when they have placed an order...
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Operations, Product
The most recent addition we made is going live on Epic’s Lumens product. It was not quite up to the...
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Relationship, Product
Epic has a physician builder program, and I have been through their standard program and the...
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Product
The ambulatory module is the strongest. The inpatient module is getting better. When Epic came out...
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Product
The user interface in EpicCare Inpatient EHR is still a bit inconsistent. Epic spent quite a while...
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Value
We definitely feel like Epic nickel-and-dimes us. I would mostly say that the AI side is where we...
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Relationship, Value
I feel like we need to add dozens of new people this year to keep up with what Epic is throwing at...
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Relationship
There is one specific person at Epic who has been working well with me this year. We have gotten...
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Relationship, Product
Epic is usually willing to align the utilization of their tools with core clinical focus areas or to...
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Loyalty, Product
We are still waiting to see how Epic will incorporate AI-enabled functionality and how that will...
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Relationship
The upgrade TS team is fully integrated with our team. The vendor is approachable and reliable and...
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Loyalty
We have multiple Epic systems, and we are building another because we are actually in the process of...
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Relationship, Product
Epic keeps their promises in terms of automation. They are going to automate all of our account...
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Value
With Epic, if we need boost work or anything like that, they will charge us. If we need their...
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Relationship, Product
Epic tries really hard to do everything, so their ability to work with other software is sometimes...
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Product
Epic is trying to deliver new technology. Unfortunately, insurance companies have a lot more...
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Relationship, Product
We have had Epic on-site a couple of times, and I can tell that they are really trying to help with...
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Culture, Value
With EpicCare Inpatient EHR, we overpurchased licenses, and the licenses were reupped. We were able...
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Relationship
Epic’s service is slightly different from what I experienced at a previous organization. My bigger...
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Relationship, Product
Epic keeps their promises because they don't overpromise too much. I don’t know that Epic’s update...
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Relationship
What I have discovered is that there might be an A team and a B team at Epic, and I think we got the...
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Product
While the product is stable and showing signs of improvement, the current oncology content is not...
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Relationship
The vendor is approachable, accommodating, and consistent, and they maintain a reliable relationship...
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Value
The existing pricing structure presents challenges, particularly in terms of long-term cost for...
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Relationship
We talk to an executive at Epic regularly. Frequently, we have an internal meeting with our BFF, and...
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Value
EpicCare Inpatient EHR is expensive. I don't know whether Epic has to charge that much. I do not...
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Operations, Product
We don't like Epic's quarterly updates for EpicCare Inpatient EHR. I suppose we could do double...
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Relationship
Epic does a good job of keeping their finger on the pulse of organizations to make things better,...
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Operations
When we need to use Epic's training, it is fine. However, we do most of our training internally. All...
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Loyalty, Product
I think we want to use Epic's systems as a single ecosystem. I am happy that we are getting there,...
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Relationship, Product
Epic bashers talk about how we have to give a chance to independent software companies, but that...
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Product
It has bothered me for years that Epic has never developed tools for on-call physicians. I don't...
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Relationship, Operations, Value
Epic helped us really understand some key factors to ensure that we have received good installation...
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Operations
Something in our implementation was supposed to happen at a later phase, but external factors have...
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Loyalty, Relationship
Epic helped us change the things that we needed to change in order to provide better care to our...
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Operations
One thing that I like about Epic is that while they say that they have a training arm and things...
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Relationship, Operations
Epic has strong processes and quality control. They hire the right people, so their processes are...
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Value
Epic's cost is a major concern, and since they are an EHR leader, they appear to have little concern...
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Relationship
Epic has been a great partner to our health system. They deliver on promises.
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Operations, Product, Value
EpicCare Inpatient EHR is a great product that brings patients' medical records together. For the...
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Relationship, Operations
The BFF model is flawed. Our BFF is a great person, but they are assigned to another client for an...
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Loyalty, Product
We have good Epic integration with our ambient speech product, but Epic says they don't want to pick...
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Relationship, Value
One of our guiding principles is Epic first. We want to make sure that we are not buying the same...
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Value
I would love to figure out why Epic is making an ERP system. They should take those resources and...
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Product, Value
Our goal with the system was to have easier integrations that could allow us to streamline...
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Product
Wave forms and blood-product integration are two of the biggest features that we would like to have...
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Product
Epic’s update and release process has gotten a lot better. We used to do just one upgrade a year,...
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Relationship
Epic is great at providing support. My support people are amazing. We have a great connection with...
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Operations
I feel like I'm never really fully trained on Epic's solutions just because things change so...
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Product
I don't think EpicCare Inpatient EHR’s level of ease of use is only Epic's fault. It is our fault...
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Loyalty, Product
Epic is very nimble and quick. Before, when we wanted to send text messages to patients, we had to...
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Loyalty, Product
EpicCare Inpatient EHR is highly configurable, and we spend a lot of time making things work how we...
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Relationship, Operations, Product
We brought on additional resources outside of Epic to help with our revenue-cycle stabilization. We...
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Operations
We had to redo our training from Epic. They must review the training that they already have. They...
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Operations
What I am seeing from Epic is probably better than average for a software organization. Our most...
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Relationship, Product
We are becoming a mature shop, and what I like about Resolute Hospital Billing is that we are able...
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Loyalty, Value
Going with Epic was the best decision we could have made at the time, but fast-forward to right now,...
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Loyalty
We are excited to see some more AI features get implemented. In general, it would be great if Epic...
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Relationship
I have been really happy with the quality of our technical support folks. In the last few years,...
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Operations, Product
Epic puts a lot of effort into ease of use for end users. One of the examples of that is that they...
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Relationship
Epic has something called the Epic App Orchard, and in it, we can find arrangements with third-party...
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Relationship
Epic maintains a lot of contact with their user base, and their developers are from the healthcare...
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Product
Resolute Hospital Billing is the best on the market. Epic is also working on package pricing for AI....
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Operations
Epic doesn't really actively train us. We are responsible for getting people trained. If Epic is...
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Loyalty, Relationship, Operations
I would like to see a focus on performance versus Epic priorities. There is a disconnect between...
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Relationship, Operations
Epic is very qualified in everything they say, so they generally don't say something without a...
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Relationship, Product
Epic is really helpful, and I like that they are aware of what is going on in the industry. All of...
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Product
From a clinician perspective, there should be an EHR writ large in Epic. One example is with a PHR....
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Operations, Product
It has been a while since I have had any major service or upgrade with Epic, but the upgrades aren't...
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Loyalty
We are getting from the solution what we are willing to pay for and use, but there is functionality...
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Relationship
Epic is very good. I have worked with them a lot in the past, and I have talked about stuff with...
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Product
EpicCare Inpatient EHR can integrate documents well, but the vendor has more challenges with data,...
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Loyalty, Product
One thing that clinicians really want is information pushed to them. That does not require...
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Product
EpicCare Inpatient EHR is sometimes hard for me to navigate. We just did an upgrade, and that...
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Product
EpicCare Inpatient EHR is the most used EHR in our area. That makes it a little easier to use than...
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Relationship
We always have to put in a ticket with Epic's customer support. If we are on the phone with them, we...
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Relationship, Operations, Product
So far, the Epic updates and releases that we have gotten and the processes around those have been...
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Relationship
Epic is very accessible, and we have a good structure for support as well as some escalation paths.
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Product
Not just anyone can connect with Epic's system. Other systems have to be from valid third parties...
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Loyalty, Product
Fetal monitoring and breast-milk tracking are two things that we would like Epic to develop...
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Loyalty
We are doing an EHR optimization, so in the future, I expect us to have optimized our Epic EHR...
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Loyalty, Operations
We are in the stabilization phase with Epic's system, so there is a lot of learning and putting our...
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Relationship, Value
Epic does pretty well at driving tangible outcomes. Part of our challenge is that we have not...
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Product
We find little bugs periodically, but EpicCare Inpatient EHR works well and is pretty easy. I like...
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Operations, Product
I have found that with the ease of use of EpicCare Inpatient EHR, there is a big difference...
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Loyalty
There are a couple of third-party applications that should be part of EpicCare Inpatient EHR, like a...
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Relationship
I can watch our Sherlock logs to see my problems being listed and to see whether they are being...
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Culture
When we first started with Epic, we had individual licenses because we had several hospitals,...
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Relationship, Product
Epic is very responsive with upgrades. They have four updates a year, and we can choose what we want...
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Relationship, Product
Epic has supported us quite a bit with interoperability. We recently did a pump integration, and...
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Relationship
Epic has been very responsive in trying to meet all the commitments that they have made, and they...
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Value
If Epic moved their systems to the cloud, then we wouldn't have to fight for people to manage the...
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Relationship, Product
Epic needs to have an open mind. They still have two data centers and a third one on the ground when...
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Relationship
There is only one company that I would give an 11 out of 10, and that is Epic. I love them to death....
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Relationship, Value
Affordability, timing, and buget understanding are very important for Epic. Epic is bringing in AI...
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Relationship, Operations
Epic needs to improve their implementations and their technical support. The skills of Epic's old...
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Relationship
The quality of Epic's professional services is an area of opportunity for improvement.
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Relationship, Product
My major complaint with Epic is that their problem list is really messy. There has to be a better...
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Relationship, Operations
Epic could have more embedded professionals for training. When we have issues, we don't know who to...
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Product
There are always vendors out there that say they can do different things. It would be great if those...
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Operations
Overall, I like Epic's upgrades. However, the education for the rollouts is a little tough because...
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Operations, Product
I would say that Epic's delivery of new technology is at the top of the scale because Epic does push...
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Product
EpicCare Inpatient EHR is stable. We have satisfied end users, though they don't like that we make...
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Relationship, Operations
Epic does a really good job with training. We have frequent technical support meetings with Epic, so...
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Loyalty, Product
One reason we went with EpicCare Inpatient EHR was that the system was touted by Epic and others as...
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Product
EpicCare Inpatient EHR integrates with our laboratory services vendor, payer systems, and coding...
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Product
While it is often said that Epic's EMR solutions are the Cadillacs of EMRs, EpicCare Inpatient EHR...
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Value
Epic avoids charging for every little thing. They charge us what we expect to be charged. I don't...
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Relationship, Value
EpicCare Inpatient EHR is the best EHR out there. All our physicians are happy with it. Epic...
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Product
Every time we talk to end users about EpicCare Inpatient EHR, medication reconciliation is always...
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Operations, Product
I would tell a peer or friend to go with a foundation build of Epic's system and not to try to make...
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Relationship
We get a new technical solutions engineer (TS) every once in a while, and it is hard to train the...
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Relationship
Epic doesn’t overpromise, and we have good communication and a good working relationship with them....
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Loyalty
I am really looking forward to the development that Epic is putting forth in the nursing realm....
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Value
Epic does a really good job of not nickel-and-diming us for the most part, but we have seen more of...
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Product
There are a lot of clicks in EpicCare Inpatient EHR, but that isn't all necessarily Epic's fault....
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Relationship
Epic has had some turnover in their technical services (TS) team, so we have gotten some newer...
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Product
I would buy EpicCare Inpatient EHR again; I don’t see anything else being up to the same standard....
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Relationship
Across the board, most customer support people from Epic are great. With any Sherlock request I put...
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Culture, Relationship, Operations
Epic tends to overestimate how quickly they can do things. We recently added some more solutions...
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Product
We switched to a weeknight for Epic upgrades because when we did upgrades on the weekend, we had to...
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Operations, Value
I regularly attend some of Epic’s upgrade overviews, development previews, and stuff like that. The...
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Relationship, Operations, Product
There have been a couple of random times when Epic has said that they can do things, but then they...
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Relationship, Product
Since Hyperdrive went in, EpicCare Inpatient EHR has been a lot faster. However, we saw an abundance...
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Relationship, Operations
Anytime we log on and Epic has changed something, they have a little video we can watch, but Epic...
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Loyalty, Product
We have a hospital-at-home program, and Epic is supposedly going to be more friendly around doing...
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Operations, Product
I don't hear about any problems with our billing, but I haven't seen any updates in a long time...
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Product
We already put the code in. We have the diagnosis in our notes, and we sign our notes, and then we...
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Relationship, Value
Epic is a good partner to work with. They are necessarily complex. Epic’s blanket fee is...
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Loyalty, Product
We still have some challenges when Epic changes things, but overall, the product is pretty...
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Relationship, Product
EpicCare Inpatient EHR is a good product. It is getting our organization to a better place. We...
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Operations
What I would share with a peer or friend about this solution is that they shouldn't work in silos....
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Loyalty, Value
The product is a lot of money, but we have more insight today about things that we didn't have...
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Relationship, Operations, Product
Epic is getting better with their overall product quality. We are very aware of what is coming with...
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Operations
Epic didn't do the training for EpicCare Inpatient EHR; we did, but there definitely were some...
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Relationship
As much as possible, we are using Epic's solutions, and we are trying to get to Epic solutions for...
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Loyalty, Product
I would buy Resolute Hospital Billing again. I am extremely likely to recommend Epic's systems...
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Product
Resolute Hospital Billing is very complicated, and everyone is very integrated. Epic doesn't realize...
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Relationship
Epic has a vision, but that doesn't mean that I agree with their vision. The vendor has what they...
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Value
Epic is too expensive. They like to bill for everything. We are doing well in terms of cash, but we...
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Relationship, Product
Epic is much more advanced on the Resolute Hospital Billing side than on the Resolute Professional...
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Product
Epic is just better. Once an organization gets acclimated to Epic's systems, they have a common user...
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Operations
We did our own training, but Epic supplied a lot of good content.
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Product
The system's usability is a little lower for the inpatient area, and that is probably due to the...
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Operations
We had a great clinical conversion with Epic. We are very pleased with the changes that Epic has...
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Operations, Product
When we go live, there are thousands of work queues in Epic. Every one of those has to be cleared...
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Loyalty, Operations, Product
Epic can't be perfect. They have to have some room to grow. There are some reporting opportunities...
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Relationship
Epic's support is bar none. I have worked with other vendors in the past. Even extremely early in...
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Value
No other enterprise software suite in our environment operates like Epic's system. We wonder why...
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Culture
People understood that we signed an enterprise agreement with Epic, and to some extent, our license...
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Relationship
Epic is pretty responsive. They are also proactive, but sometimes, they are too proactive in...
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Relationship, Value
The system costs a lot of money, and we are the ones doing the building and updating. A lot of...
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Product
With the amount of information that is available to end users in Epic's systems, the whole picture...
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Operations, Product
There is a lot in Epic's systems that end users have to learn, and it is very difficult for them to...
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Product
The only negative thing with Epic is that they sometimes don't want us to integrate with something...
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Relationship
Sometimes it takes longer to get support from Epic than I would like, but I have seen some positive...
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Loyalty, Relationship, Product
Every vendor has issues, and Epic has some goofiness, but their solution is by far better than some...
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Operations
Epic does a good job of teaching how their product works, but they aren't necessarily good at...
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Value
Epic is fair with their charging. They charge for things that are appropriate, but they also do a...
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Product
There definitely are clunky workflows in EpicCare Inpatient EHR, and people complain about little...
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Loyalty, Product
EpicCare Inpatient EHR does a lot, and Epic continues to improve it. There is a lot that we do that...
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Relationship
Some of the most interesting conversations I have with Epic involve how they interact with small...
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Loyalty, Operations, Product
Epic's system is a huge beast. That is the best way of putting it. The old EHR I was on was very...
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Loyalty, Value
Part of the decision to go to Epic was the cost. The cost was going to be pretty similar because we...
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Operations
Anytime we change a system that we had for years, there is a learning curve, but our Epic...
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Value
Epic is charging us more for little things, like interfaces and nuances. We get nickel-and-dimed on...
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Product
The customization for EpicCare Inpatient EHR has really increased over the years, and that has...
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Culture, Value
Epic tends to want to charge us for each incremental piece. They try to bundle things, but Epic is...
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Product
Epic has done a great job with interoperability. They are better at it than many other vendors. I...
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Product
EpicCare Inpatient EHR could have a little bit more flexibility around clinical decision support and...
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Product
Some strengths are how Epic approaches patient care teams with the system, the patient list...
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Value
EpicCare Inpatient EHR is a good product. It has lots of bells and whistles. But with Epic,...
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Relationship, Product
I would say that Epic does a good job of trying to improve workflow and content while slogging...
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Relationship, Product
I strongly suggest that Epic get with the American Academy of Pediatrics and the American Academy of...
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Relationship
Epic has made some minor improvements in being a little more flexible in working with the providers...
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Product, Value
Epic's platform is still the best in the business today. It is still too expensive, but it is like...
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Loyalty, Relationship
I don't have a lot of hope that Epic is going to get to a perfect rating 12 months from now in terms...
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Relationship, Operations
Epic is a good partner. We are happy with them. They honor their commitments. They approach...
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Relationship
The one thing that Epic is very good at is that when things are not mature or when there are gaps,...
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Product
Secure Chat is one of EpicCare Inpatient EHR's biggest strengths. I love that Secure Chat allows us...
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Loyalty, Product
I know the reasoning for it, but I don't like that the views for every entity in EpicCare Inpatient...
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Product
EpicCare Inpatient EHR is a really good system, and it works very well. It is very enhanced. The...
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Relationship, Product
Epic's development time sometimes takes a little while, especially for big stuff that we are asking...
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Culture, Value
Epic has very well-managed expectations and doesn't overpromise. Although the solution is expensive,...
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Operations, Product
We are implementing a remote patient monitoring system, and our internal Epic team, like most, is a...
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Product
Sometimes I feel like I can't find certain screenings in EpicCare Inpatient EHR, but I think it is...
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Operations, Product
EpicCare Inpatient EHR is the only EHR that I have worked with. The vast majority of our regional...
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Operations
The implementation of EpicCare Inpatient EHR went very well. The key thing is that we did a huge...
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Loyalty, Product
We now have EpicCare Inpatient EHR across our entire system. It was very fragmented before, and we...
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Loyalty, Product
There are still a few little things that Epic is working on to help us with some of our mobile...
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Product
Epic is always on top of innovation. I like the product's ease of use. It has great functionality...
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Loyalty, Relationship, Product
Epic has a road map for integrating AI, and their partnership with Microsoft is really opening up a...
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Loyalty, Product
Epic is bringing a lot of AI into the solution, and that is good. They have been a bit behind in...
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Product
When insurance has changed, there is an unmatching that occurs. The hospital billing side does not...
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Relationship, Product
Our state has issued an executive order related to certain intake questions. While there are fields...
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Operations, Product
I don't think there is much room to score Resolute Hospital Billing higher. Most end users find it...
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Relationship, Operations
EpicCare Inpatient EHR has a ton of great places where we can go to get information, so it is...
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Relationship, Product
There are good updates for EpicCare Inpatient EHR that are meeting our needs as Epic continues to...
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Loyalty, Product
Epic is improving some their modules that haven't been very good in the past. One of those is...
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Product
We need some improvements in EpicCare Inpatient EHR. We still use external systems to really analyze...
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Culture, Value
Epic charges for every little thing. I would like to see the price per hour come down. It would be...
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Relationship, Operations
Epic executives are very involved in the rollout. Our BFF and our technical services coordinator are...
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Operations, Product
EpicCare Inpatient EHR is just so big. There is so much to learn, so we can't possibly go to all the...
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Culture, Relationship
Organizations need to partner with the vendor and push for what they want. If organizations are part...
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Operations, Product
We have used other EMRs, and I think that the way that EpicCare Inpatient EMR is set up requires a...
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Operations, Product
I would like better integration of the different how-to instructions within the solution itself so...
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Value
EpicCare Inpatient EHR really is a great product, but I think that Epic thinks that it is the most...
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Operations, Product
We are probably behind in upgrades because nobody wants to be on the most current version because...
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Value
Epic charges for everything they possibly can. There are overcharges that I don't appreciate. During...
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Product
The last upgrade that we did was good. I like EpicCare Inpatient EHR, and the integration of the...
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Value
Epic is charging for every little thing. That is my understanding. I'm not on the billing side. I'm...
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Product
Ease of use depends on a lot of stuff, but in general, EpicCare Inpatient EHR is pretty easy and...
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Relationship
The support for Epic's system is layered in tiers. End users don't have direct access to the Epic...
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Culture, Loyalty, Relationship
Epic keeps promises when they say they are going to release things. They are instilling a lot of AI...
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Operations
Within our health system, everything is on a budget. We have internal subject matter experts who...
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Operations, Product
Epic's upgrades are like well-oiled machines. We also have Epic's foundation system. We don't have a...
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Relationship
Epic is open, honest, and transparent about how the product will work. Epic is also really good at...
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Operations, Product
The system's ease of use can be a double-edged sword. It is difficult for us to keep up with...
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Value
In terms of technology costs, Epic doesn't necessarily think about the little people. They tend to...
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Value
One area of opportunity with Epic is for them to continue to process throughout the AI space. There...
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Relationship, Product
In 2025, I think Epic needs to focus on 50/50 relationships and feature functionalities to maximize...
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Relationship, Value
The system is very expensive, but its uptime is where it needs to be. The vendor's responsiveness...
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Relationship, Operations
In terms of Epic's implementation team, we have had some really, really great people and some...
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Relationship, Value
The communication that Epic provides is unparalleled, so we are actually a little spoiled. Epic sets...
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Product
Our users are very happy with the system's uptime. They are so happy that we are talking about maybe...
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Relationship, Value
I would absolutely buy Epic's system again. I am familiar with Cerner's systems, and I am an Epic...
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Relationship
The good news is that Epic is really engaged, but that is also the bad news. They really advocate...
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Loyalty, Product
Epic could improve the QA process for their code. They have taken a lot of heat over the last year....
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Relationship
A strength of EpicCare Inpatient EHR is that it is very comprehensive. Epic has multiple modules...
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Loyalty, Product
Our definition and a vendor's definition of a reasonable time frame are always a little different. I...
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Culture, Value
Epic absolutely does avoid charging for every little thing. We don't get charges per ticket or for...
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Loyalty
We only take upgrades of EpicCare Inpatient EHR every so often. We are part of a health system. The...
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Loyalty, Product
We would like to see more integration with EpicCare Inpatient EHR because there are labs, imaging...
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Operations, Product
Epic revamped the results review screens and activity of EpicCare Inpatient EHR with Hyperdrive. It...
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Relationship
I don't agree with everything Epic does because they are a little too parental sometimes, but they...
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Value
Epic is pretty up front with charges, and we pay them a lot of money up front. When we first started...
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Value
As we add a module, we add costs, and that adds costs to the system's service and maintenance. A lot...
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Relationship, Product
Epic is the king and queen of interoperability, or so they say. I think Epic does a pretty good job...
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Loyalty, Product
Our clinical satisfaction scores are getting better, but that is predicated on education and the...
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Loyalty, Relationship
Until I actually started working for an organization that was an Epic customer, I didn't understand...
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Loyalty, Relationship, Product
Epic continues to advance the ball. They are right up there with their use of AI, and their...
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Relationship
When I call an Epic helpline, I get somebody internally, and they answer my question. I don't talk...
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Relationship, Product
For EpicCare Inpatient EHR, we actually have a CDI program where people go around to the hospital...
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Operations
With EpicCare Inpatient EHR, we had a lot of training, but most of it was internal. When we launched...
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Product
We have made some tweaks to EpicCare Inpatient EHR to make it work with our workflow. We haven't...
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Relationship, Product
We have very little downtime with EpicCare Inpatient EHR. Response time and reliability are really...
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Loyalty, Operations
We chose to go with Epic's system because our organization had other Epic systems already. But all...
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Relationship, Product
What sets Epic apart as our leading health system in a certain area is that Epic sets expectations...
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Product
Our current version needs major upgrades to meet our reporting and abstraction needs.
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Operations, Product
Usability could help bridge the gap in EpicCare Inpatient EHR's performance. I just feel like the...
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Relationship, Operations, Product
I have never had issues with Epic's email communication or the pop-ups within the application about...
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Value
Epic has some deals that are all in that would let us get everything, but our deal is not structured...
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Product
We have been rolling Resolute Hospital Billing out to our other entities. It has worked pretty well...
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Operations, Product
Things have to happen in a particular way in Resolute Hospital Billing. Each place has clinicians...
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Relationship, Product
Epic is usually three or four years behind the market. When they see new technology on the market,...
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Loyalty, Relationship
We have spoken with some of Epic’s senior people about the future, where things are going, and what...
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Relationship
Epic has a lot of self-service options for customer support; we can log onto a portal and get what...
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Relationship
I really like Epic, but I can’t say that everything they promise is delivered in the timeline they...
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Product
My nurses have had no problems with using EpicCare Inpatient EHR, and we haven't had any issues with...
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Operations
We had somebody here from Epic for a couple of days for training, and we haven’t had anybody here...
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Product
Epic has a bit of room to grow with Resolute Hospital Billing. It is just such a large system that I...
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Product
Resolute Hospital Billing is very different than Resolute Professional Billing when it comes to the...
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Relationship
What is extremely fantastic about Epic is that we get our own dedicated resources, and they are the...
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Value
Epic is not a vendor that every little doctor's office can have because they don't have the cheapest...
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Relationship
Epic has been doing really well with development and meeting our needs. The support that we are...
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Relationship, Product
We haven't been that happy with the tune-ups that we have tried with Epic. The tune-ups are specific...
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Relationship
We had to request that our Epic BFF change because the relationship got a little too comfortable. I...
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