EpicCare Inpatient EHR/Resolute Hospital Billing Commentary
Filtered view: (Medium - 151-400 Beds)
Subject Expert
Coray Tate
VP of Engagement
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User Commentary
Relationship, Product
Epic works hard to resolve one-off issues that come up specific to our organization, and they are...
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Relationship, Product
For research, we sometimes get painted into a corner. We are sort of locked out of a couple of...
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Loyalty, Product
I like the fact that EpicCare Inpatient EHR has an entire area of the system that is geared for...
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Loyalty, Product
Epic seems to be constantly innovating. I’m glad the other part of our organization is going to move...
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Product
The biggest benefit of EpicCare Inpatient EHR is that it is very intuitive. I like the fact that if...
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Relationship, Operations
I love Judy's presentations and the Epic UGM, but it takes a long time for Epic to really execute...
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Relationship, Operations, Product
Epic is behind in helping us fully adopt their platforms because they just don't have proxy...
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Relationship
We have a long-term history of a good partnership with Epic. Epic tends to be pretty motivated to...
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Loyalty, Value
My opinion on money’s worth with Epic is colored by the campus and the incredible amount of money...
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Relationship, Product
We are pretty satisfied with Epic. However, sometimes issues can take a long time to solve. It feels...
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Product
I like the user-friendly interface in Resolute Hospital Billing. It is customized to our...
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Relationship, Operations
Epic is very hands on. We have regular meetings with Epic's staff, and during implementations, we...
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Product
One improvement for Resolute Hospital Billing would be stronger claim prioritization and enhanced...
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Product
While Resolute Hospital Billing has work queues and work queue scores, there is nothing enforcing...
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Value
Overall, Epic performs well, with strong innovation and a proactive approach to changes in the CPT,...
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Relationship
Epic does a good job explaining upgrades and changes, though that information doesn’t always reach...
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Relationship
We meet with Epic regularly and feel very comfortable asking them any questions that arise from...
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Relationship, Operations
Integration is easy for EpicCare Inpatient EHR. Epic reaches out to other organizations that may be...
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Relationship
The vendor has been looking into more efficiency tips for documentation and ways to save end users'...
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Loyalty, Product
We are currently using a specialized care management platform that integrates a little with EpicCare...
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Loyalty, Relationship
I worry a bit about what Epic's road map is going to look like in the long term when they announce...
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Operations
Epic was on hand with us during our implementation. We did online training wth Epic. That training...
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Product
I love the system's dashboards. I can dig into the things I see on the dashboard and get reports...
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Relationship, Product
One of my pet peeves with Epic is when they change things with quarterly updates. I feel like users...
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Culture, Value
With Epic, we charge a lot for every little thing. It would be better if Epic could bundle some...
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Relationship, Product
EpicCare Inpatient EHR is very stable, and it is the gold standard, even if it is expensive. We...
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Product
EpicCare Inpatient EHR is a lot to learn and has a lot of stuff. It has made charting and stuff much...
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Loyalty, Value
I feel that the blood bank should be part of EpicCare Inpatient EHR. I wish ambient listening were...
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Relationship
Epic is really good at proactive service. Epic lets us know what is coming way ahead of time. As...
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Loyalty
It seems like the pace and the breadth of Epic's road map has accelerated recently. Over the last...
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Relationship, Product
I am pretty darn positive about Epic’s products, but integrating with other products is not...
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Loyalty, Product
One of the primary reasons why we have not adopted Epic's lab solution earlier is the lack of a...
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Relationship, Operations
Engaging with us to help maximize our use the of EHR is probably a place where Epic excels compared...
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Relationship, Value
I don't have issues with Epic integrating with third parties. Companies want to protect their IPs...
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Loyalty, Relationship, Product
Epic is now delivering new technology that meets our needs. They listen, and the things on their...
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Operations
Epic’s entry-level people sometimes aren't as knowledgeable as some of my own people. That is...
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Relationship
Epic is super proactive. Epic has a centralized model, so their executives come when we ask. But...
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Relationship, Product
Epic has great analytics. Epic’s product is strong. Epic has moved to quarterly updates, and the...
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Product
Many people in the industry say that Epic’s UI is still not like an Apple product, which is what...
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Relationship
I never have anything bad to say about Epic. Their engagement model is solid. They share what we are...
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Culture, Loyalty
UGM was good. We always get something out of it. Epic had a lot packed into it about what they are...
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Relationship, Product
Obviously, Epic built all of the EHR suite to integrate with things. In terms of integration with...
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Relationship
Epic comes out with an executive report once a quarter with some levels of strategy on tactics for...
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Loyalty, Value
Epic is rolling out a lot of stuff, and that is great. I am trying to decide, when we start looking...
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Loyalty, Operations, Product
EpicCare Inpatient EHR is more complicated when we compare it to our previous product. There are a...
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Relationship
Epic has so much support. The people we work with are very good. When we are integrating with a...
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Operations
There are a couple of issues with the time difference from Epic’s time to our time. We have less...
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Loyalty, Product
EpicCare Inpatient EHR will meet everything that our organization needs. Epic has a big R&D team....
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Relationship
Epic does a good job of documenting the changes that are coming with updates and what we need to do...
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Relationship, Operations
There were a couple of things that weren't implemented perfectly in the system, and we felt like...
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Relationship
It is easy for us to get ahold of Epic's support. We can submit issues through Epic's Sherlock...
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Product
EpicCare Inpatient EHR is pretty easy to use. I know we pay a lot for it, but we get a lot from...
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Relationship
Epic is pretty in tune with customer needs and the trends that are going on. Epic tries to stay on...
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Loyalty, Product
There are some capabilities that we would like to have now that aren't available in the system. One...
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Value
Epic charges us too much, but they don't nickel-and-dime us. We know what we are paying. Epic knows...
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Product
Epic is the market leader in what they do. With Care Everywhere, we can talk to everything that...
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Product
Epic is doing a good job, but there is obviously a lot more that they could be doing. I want Epic to...
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Relationship
For better or worse, we know how to get through to Epic's support. We find many more problems than...
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Relationship, Product
Epic's biggest problem is that they don't care about small clients. They care about what they think...
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Culture, Operations
I am satisfied with the hospital billing side of Epic's system. Before getting the product, Epic...
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Commentary Summary
Comment Type Breakout