EpicCare Inpatient EHR/Resolute Hospital Billing Commentary
Filtered view: (Medium - 151-400 Beds)
Subject Expert
Coray Tate
VP of Engagement
Commentary Summary
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User Commentary
Relationship
We meet with Epic regularly and feel very comfortable asking them any questions that arise from...
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Relationship, Operations
Integration is easy for EpicCare Inpatient EHR. Epic reaches out to other organizations that may be...
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Relationship
The vendor has been looking into more efficiency tips for documentation and ways to save end users'...
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Loyalty, Product
We are currently using a specialized care management platform that integrates a little with EpicCare...
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Loyalty, Relationship
I worry a bit about what Epic's road map is going to look like in the long term when they announce...
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Operations
Epic was on hand with us during our implementation. We did online training wth Epic. That training...
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Product
I love the system's dashboards. I can dig into the things I see on the dashboard and get reports...
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Relationship, Product
One of my pet peeves with Epic is when they change things with quarterly updates. I feel like users...
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Culture, Value
With Epic, we charge a lot for every little thing. It would be better if Epic could bundle some...
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Relationship, Product
EpicCare Inpatient EHR is very stable, and it is the gold standard, even if it is expensive. We...
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Product
EpicCare Inpatient EHR is a lot to learn and has a lot of stuff. It has made charting and stuff much...
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Loyalty, Value
I feel that the blood bank should be part of EpicCare Inpatient EHR. I wish ambient listening were...
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Relationship
Epic is really good at proactive service. Epic lets us know what is coming way ahead of time. As...
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Loyalty
It seems like the pace and the breadth of Epic's road map has accelerated recently. Over the last...
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Relationship, Product
I am pretty darn positive about Epic’s products, but integrating with other products is not...
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Loyalty, Product
One of the primary reasons why we have not adopted Epic's lab solution earlier is the lack of a...
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Relationship, Operations
Engaging with us to help maximize our use the of EHR is probably a place where Epic excels compared...
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Relationship, Value
I don't have issues with Epic integrating with third parties. Companies want to protect their IPs...
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Loyalty, Relationship, Product
Epic is now delivering new technology that meets our needs. They listen, and the things on their...
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Operations
Epic’s entry-level people sometimes aren't as knowledgeable as some of my own people. That is...
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Relationship
Epic is super proactive. Epic has a centralized model, so their executives come when we ask. But...
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Relationship, Product
Epic has great analytics. Epic’s product is strong. Epic has moved to quarterly updates, and the...
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Product
Many people in the industry say that Epic’s UI is still not like an Apple product, which is what...
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Relationship
I never have anything bad to say about Epic. Their engagement model is solid. They share what we are...
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Culture, Loyalty
UGM was good. We always get something out of it. Epic had a lot packed into it about what they are...
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Relationship, Product
Obviously, Epic built all of the EHR suite to integrate with things. In terms of integration with...
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Relationship
Epic comes out with an executive report once a quarter with some levels of strategy on tactics for...
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Loyalty, Value
Epic is rolling out a lot of stuff, and that is great. I am trying to decide, when we start looking...
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Loyalty, Operations, Product
EpicCare Inpatient EHR is more complicated when we compare it to our previous product. There are a...
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Relationship
Epic has so much support. The people we work with are very good. When we are integrating with a...
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Operations
There are a couple of issues with the time difference from Epic’s time to our time. We have less...
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Loyalty, Product
EpicCare Inpatient EHR will meet everything that our organization needs. Epic has a big R&D team....
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Relationship
Epic does a good job of documenting the changes that are coming with updates and what we need to do...
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Relationship, Operations
There were a couple of things that weren't implemented perfectly in the system, and we felt like...
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Relationship
It is easy for us to get ahold of Epic's support. We can submit issues through Epic's Sherlock...
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Product
EpicCare Inpatient EHR is pretty easy to use. I know we pay a lot for it, but we get a lot from...
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Relationship
Epic is pretty in tune with customer needs and the trends that are going on. Epic tries to stay on...
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Loyalty, Product
There are some capabilities that we would like to have now that aren't available in the system. One...
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Value
Epic charges us too much, but they don't nickel-and-dime us. We know what we are paying. Epic knows...
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Product
Epic is the market leader in what they do. With Care Everywhere, we can talk to everything that...
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Product
Epic is doing a good job, but there is obviously a lot more that they could be doing. I want Epic to...
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Relationship
For better or worse, we know how to get through to Epic's support. We find many more problems than...
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Relationship, Product
Epic's biggest problem is that they don't care about small clients. They care about what they think...
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Culture, Operations
I am satisfied with the hospital billing side of Epic's system. Before getting the product, Epic...
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Culture, Value
There are some things in some of the modules in the system that Epic charges us for. I think they...
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Relationship
Our experience with Epic’s support would improve if we could get tickets completed and closed...
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Operations
Epic does have online training videos and online books. Very rarely do we have real-time training....
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Operations
Epic communicated about their upgrades, but their implementations did not go as planned. It is...
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Product
Resolute Hospital Billing needs better reporting. It has a reporting module that makes it easy to...
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Relationship, Product
The concern with Resolute Hospital Billing’s interoperability is that Epic is very proud of...
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Relationship, Product
Epic promises to make configuration changes, and they are behind. Some of the promises they have...
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Product
Because Epic is intended to be one big, huge, over-arching, all-encompassing system, there is a lot...
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Relationship, Product
I like that EpicCare Inpatient EHR is one system across inpatient and outpatient settings. The...
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Relationship, Operations
Epic's support is great. Epic has a very good system for reporting issues through their ticketing...
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Relationship, Operations, Product
Epic does well when we are implementing certain features. Sometimes, Epic has a checklist for their...
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Relationship
Epic is very customer-service oriented, but they also have a very knowledgable and engaged support...
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Operations, Product
I would suggest that Epic's release notes be written a little more clearly for nontechnical people....
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Relationship, Operations
We haven't had a lot of upgrades in EpicCare Inpatient EHR yet because it is new, but Epic has been...
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Product
The only issue I have with EpicCare Inpatient EHR is that a user's access can be extremely limited...
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Relationship
One person in our department asked Epic for a different permission level, and instead of getting...
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Product
EpicCare Inpatient EHR is better than I thought it would be. It is pretty intuitive for the things...
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Product
We have been working with Epic to make the patient experience easier. We have had some upgrades on...
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Loyalty, Product
I have made some recommendations, and Epic is working on things. I would like to get some AI in...
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Product
I would like improvements with wound and burn documentation in EpicCare Inpatient EHR. I would also...
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Product
Epic just started showing data on nursing and how they are documenting in the EHR so that we can...
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Relationship, Operations
Epic used to have a burn collaborative group that met, and I haven't seen that in a really long...
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Relationship, Product
If there is a certain functionality that we want to do in EpicCare Inpatient EHR, our TS person will...
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Product, Value
We have made great strides since we implemented Epic's system. The software is at the center of all...
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Relationship
Any electronic record will be impacted by decisions made at the individual organization when...
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Operations, Product
Resolute Hospital Billing doesn't necessarily always comply with governmental regulations, and it...
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Product
Resolute Hospital Billing is a good product. It works differently than Resolute Professional...
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Product
Resolute Hospital Billing is a great tool. We are able to get a lot of claims out the door. I love...
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Relationship, Operations
If something doesn't work in Epic's systems, we can go to our IS people and they will do the best...
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Product
Certain modules of EpicCare Inpatient EHR are easier to use than others. The modules that are...
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Product, Value
On the billing side of EpicCare Inpatient EHR, there is enough customization that we could make a...
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Product
The automation side of EpicCare Inpatient EHR is not where it could be. Epic has dabbled in...
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Value
Epic does not avoid charging for every little thing. They release all this new functionality, but...
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