Epic Hello World Commentary
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Subject Expert
Adam Cherrington
VP of Engagement
KLAS VP of Engagement - Adam Cherrington
 
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User Commentary

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Analyst/Coordinator

Loyalty, Product

I think there is still room for improvement with Epic Hello World’s quality, but we are getting...

Oct 2024
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Analyst/Coordinator

Operations, Value

Epic’s implementation was amazing. We went live with Epic Hello World in a short amount of time....

Oct 2024
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Analyst/Coordinator

Relationship, Product

There are various levels throughout Epic, and we work with our technical services people who can...

Oct 2024
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Analyst/Coordinator

Value

The only reason I do not feel like I am receiving my money’s worth is Epic is expensive. Epic Hello...

Oct 2024
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Manager

Culture

There were a couple of things that we didn't necessarily realize were going to add to things, but...

Aug 2024
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Manager

Loyalty, Value

We transitioned to Epic Hello World for cost savings. When something can be housed within Epic and...

Aug 2024
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Manager

Operations

There were some changes to Epic Hello World while we were in our project timeline that made some of...

Aug 2024
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Manager

Product

The nice thing about Epic Hello World is we have a dashboard, so we can see all of the messages that...

Aug 2024
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Manager

Operations

I would tell a customer implementing Epic Hello World that being successful is mostly a lot of...

Aug 2024
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Manager

Relationship

The support behind Epic Hello World is great. We have a very good relationship with Epic and are...

Aug 2024
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Manager

Operations

Epic led the whole implementation process, so we had meetings with them, and they gave us guidance....

Aug 2024
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Manager

Product

In doing some customization for Epic Hello World, we found that it is very nice because a foundation...

Aug 2024
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CMIO

Operations

The person who ran Epic's implementation group was fantastic. That person was so knowledgeable and...

Aug 2024
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CMIO

Operations, Product

For the most part, building Epic Hello World is fairly simple on the IT side. The office staff...

Aug 2024
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CMIO

Loyalty

Our old vendor's product had a lot of issues and was too costly, so that was why we switched to Epic...

Aug 2024
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CMIO

Value

In shifting to Epic Hello World, we were looking to get more control. That was a big thing because...

Aug 2024
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CMIO

Loyalty, Product

In Epic Hello World, there is something to be desired from a reporting perspective as far as...

Aug 2024
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CMIO

Loyalty

We needed this product badly, and Epic is so at the forefront. From what I saw from the UGM, I think...

Aug 2024
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CMIO

Loyalty, Operations

My advice for other customers is to involve the right stakeholders and people at the beginning and...

Aug 2024
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CMIO

Loyalty, Product

One weakness of the product is reporting. Epic needs to work on the expansion of reporting and...

Aug 2024
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CMIO

Product

Epic's SMS gateway doesn't do non-Epic use cases. We have some clinics that don't use Epic, and they...

Aug 2024
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CMIO

Relationship

Epic has been focusing a lot of effort on the proactivity of their service, and that has been good....

Aug 2024
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CMIO

Operations, Product

There was no integration work needed because everything was native to Epic's system. That took away...

Aug 2024
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CMIO

Operations, Product

Before someone even thinks about implementing Epic Hello World, they have to go through a whole...

Aug 2024
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Director

Loyalty, Product

We want to secure two-way SMS texting with patients, but that option isn't currently available at...

Aug 2024
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Director

Loyalty, Product

Our organization's strategy is to use the system's app first, but some links end up sending patients...

Aug 2024
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Director

Product, Value

We have received a lot of positive feedback about the system's ease of use from both our staff...

Aug 2024
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Director

Operations

We had one notification issue that Epic wasn't able to resolve on time, and that ended up delaying...

Aug 2024
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Director

Relationship

There isn't a lot that our BFF or technical support people can do about software functionality. Our...

Aug 2024
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Director

Culture, Relationship

Epic has kept their promises, but they often deliver those promises later than we expect them to....

Aug 2024
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CIO

Value

Our lack of receiving our money's worth with Epic Hello World could be on Epic or could be on our...

Aug 2024
||
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CIO

Product

We haven't heard any feedback yet from patients regarding Epic Hello World. We are unsure whether...

Aug 2024
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CIO

Product

We are frustrated because we feel like Epic is the gold standard in healthcare IT, but then we are...

Aug 2024
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CIO

Loyalty, Operations

I wish I knew the road map of Epic Hello World more deeply and knew how the system will eventually...

Aug 2024
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CIO

Loyalty, Product

We want to be able to text patients a link to click on for updating insurance information and to...

Aug 2024
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Director

Product

The appointment confirmation functionality is really cool. A patient can confirm, cancel, and...

Aug 2024
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Director

Product

One of the balance points that we are learning to live with is that the more we can take Epic Hello...

Aug 2024
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Director

Loyalty, Product

Epic Hello World is a texting platform, and the Cheers campaigns piece is the only part where we can...

Aug 2024
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Director

Loyalty, Product

There is this interesting crossover query between Cheers campaigns and Epic Hello World. I think...

Aug 2024
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Director

Loyalty, Product

To be successful with Epic Hello World, it is important for the customer to realize that when they...

Aug 2024
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Director

Relationship

Epic has this wonderful idea that they are going to provide the messages and provide them in all...

Aug 2024
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Director

Loyalty, Product

When we were using a third-party text-messaging platform, there was a lot of data manipulation and...

Aug 2024
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Director

Loyalty, Product

More analytics stuff is coming for Epic Hello World. It is a little later to the game, but early on,...

Aug 2024
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Director

Loyalty, Value

Now that we have switched to Epic Hello World, I don't know what our bill is coming out to because...

Aug 2024
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Director

Product

There was really nothing we had to do for some of the Epic Hello World features that were already on...

Aug 2024
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Director

Product

Early on we were surprised that Epic wanted us to have one short code for everything. Now the vendor...

Aug 2024
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Director

Loyalty, Product

We must have Epic Hello World to enable the new digital workflows that Epic is creating. Instead of...

Aug 2024
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Director

Relationship, Operations

We were an early adopter, but Epic was there for us the whole way through the implementation. But...

Aug 2024
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Director

Loyalty, Product

Epic Hello World is our texting platform in Epic's suite, so it does all of the MyChart ticklers to...

Aug 2024
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Director

Product

One outcome of using Epic Hello World is that there is more of an integrated experience for our...

Aug 2024
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CMIO

Product

The opt-out rate for text messages with our patients is higher for us than the average across the...

Aug 2024
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CMIO

Loyalty, Product

Epic Hello World is going into a space where the bar is incredibly low. I believe that this low bar...

Aug 2024
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CMIO

Operations

The implementation documents and workbooks in the solution were a little immature. We were looking...

Aug 2024
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CMIO

Value

With Epic Hello World, we now have texting available to communicate with our patients. However, we...

Aug 2024
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CMIO

Product

Epic needs to improve the user interface for patient communication preferences in Epic Hello World....

Aug 2024
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CMIO

Value

The cost of Epic Hello World is on a message basis, so I think it is on a volume basis. We are...

Aug 2024
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CMIO

Product

The account management portion of Epic Hello World has been a big win. There is two-factor...

Aug 2024
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CMIO

Loyalty, Product, Value

Before we started using Epic Hello World, if a patient had a visit with us and they were not on...

Aug 2024
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CMIO

Loyalty, Product

Epic Hello World had an immediate impact on our organization and patients. There seemed to be an...

Aug 2024
||
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CMIO

Operations

Epic's training could be better because frontline staff members are now having to spend a lot of...

Aug 2024
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Manager

Product

For patients, updating communication preferences for the product can be a bit overwhelming. There...

Aug 2024
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Manager

Operations

We generally felt pretty good about the efficiency of the implementation process. Epic had a good...

Aug 2024
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Manager

Operations

We weren't offered training for Epic Hello World, but I think we were okay without it. Eventually,...

Aug 2024
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Manager

Loyalty

We switched to Epic Hello World because it has robust integration with the rest of the Epic...

Aug 2024
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Manager

Loyalty, Product, Value

Since the product is so new still, it has been hard to measure outcomes quite yet, but so far, it...

Aug 2024
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Manager

Operations, Product

The biggest learning piece that we had was for our teen patients. For other organizations...

Aug 2024
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Manager

Operations, Product

The build and configuration are pretty complex, so I don't think the product is really that easy....

Aug 2024
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Manager

Product

The solution is pretty easy, intuitive, and similar to other texting tools that a lot of our...

Aug 2024
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VP/Other Executive

Relationship, Operations

The ongoing training and support from Epic are really good. Epic Hello World’s support in general is...

Jul 2024
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VP/Other Executive

Product

The key strength of Epic Hello World is integration within the Epic platform, regardless of which...

Jul 2024
||
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VP/Other Executive

Operations

The technical implementation went fine. We changed short codes as part of the project because of the...

Jul 2024
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VP/Other Executive

Loyalty, Product

Epic Hello World works as promoted. It is easy to use. For what we have deployed, Epic Hello World...

Jul 2024
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VP/Other Executive

Loyalty

We have an Epic-first approach. We selected Epic Hello World because the out-of-the-box workflows...

Jul 2024
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Director

Product

Epic Hello World has really powerful tools for automating or analyzing what is happening within the...

Jul 2024
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Director

Product

We seem to be overcommunicating to our patients. The feedback we get from Epic is that we just need...

Jul 2024
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Director

Operations

Our implementation was a little rushed, so taking a bit more time on the implementation would have...

Jul 2024
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Manager

Product

We customized features so the system wouldn’t send multiple reminders out at certain time intervals...

Jul 2024
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Manager

Product

Things could be cleaner. It is awesome that patients get immediate messages, but they get upset...

Jul 2024
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Manager

Product

What we use Epic Hello World for is an ancillary feature that is already built into the Epic suite...

Jul 2024
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Manager

Product

The biggest headache we are seeing with Epic Hello World is when a provider calls in and we move an...

Jul 2024
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VP/Other Executive

Product

The integration is key to this tool. By getting in early, we have been able to drive some of the...

Jul 2024
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Manager

Operations, Product

With Epic Hello World, adding additional languages would also be really nice. We have requested...

Jul 2024
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Manager

Loyalty, Product

Epic Hello World’s strength is the integration factor within the system. Epic has done a fantastic...

Jul 2024
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Manager

Value

We were already texting, so there hasn't necessarily been a change in that type of communication...

Jul 2024
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Manager

Loyalty

We need some things from Epic. I am not sure that this is even on their road map, but some of the...

Jul 2024
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Manager

Relationship, Operations

I would definitely keep up with the Epic release verbiage for the concepts because if I don't, it is...

Jul 2024
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Manager

Product

Our experience with Epic Hello World has been very good. We had a few hiccups in the beginning; they...

Jul 2024
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Manager

Loyalty

We are in the process of implementing campaigns that also use Epic Hello World. They use Epic Hello...

Jul 2024
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Manager

Operations

Our experience with Epic Hello World has been really good. Epic worked with us through the...

Jul 2024
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Manager

Value

For our initial go-live for billing notifications with Epic Hello World, the expectation was to...

Jul 2024
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Manager

Loyalty, Value

Cost is always the number-one factor when we look at new solutions. The cost of Epic Hello World was...

Jul 2024
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Manager

Operations

I would tell anyone implementing Epic Hello World that operational buy-in is key, so organizations...

Jul 2024
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Manager

Product, Value

The solution’s key strength is timing. For us in the billing world, we can send texts out quicker...

Jul 2024
||
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Manager

Loyalty, Product

The types of notifications in Epic Hello World are great when it comes to the billing notifications,...

Jul 2024
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CMIO

Loyalty

A large reason we chose Epic Hello World is that it replaced tools that required more integration....

Jun 2024
||
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CMIO

Loyalty, Product

When Epic Hello World was initially implemented, patients were getting one appointment reminder...

Jun 2024
||
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VP/Other Executive

Product

From a data perspective, Epic associates phone numbers with patient records, but the records are...

May 2024
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VP/Other Executive

Value

Epic Hello World is a texting platform integrated with Epic’s suite, and it is dope. We were able to...

May 2024
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VP/Other Executive

Operations

The implementation was very big; we were just thinking of moving our appointment reminders from...

May 2024
||
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VP/Other Executive

Operations

The implementation was good. We had a really good architect on our side who put it all together, but...

May 2024
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VP/Other Executive

Loyalty

The decision to go with the product was all motivated by cost. We had been kicking the tires on the...

May 2024
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VP/Other Executive

Relationship, Operations

We met with a couple of organizations that had gone live with Epic Hello World and were in progress....

May 2024
||
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Director

Relationship

When we bring up issues to Epic, they are very open. They listen and tell us whether something is on...

Apr 2024
||
(0)
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Director

Loyalty, Operations

Epic Hello World was pretty easy to implement. On the first day, we had a lot of patients thinking...

Apr 2024
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