Hello World Commentary
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Subject Expert
Steve VanWagenen
Engagement Partner
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User Commentary
Product
I have not seen a lot of innovation coming from Epic for Hello World. I may not be hearing about it,...
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Relationship, Operations
If someone asked me about Hello World, I would tell them to be cautious. I would ask about their...
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Product
In Hello World, I like the way the features are built, especially where patients can text to pay. If...
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Product, Value
Hello World comes preboxed with translations, but if we do not use the exact language provided, we...
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Loyalty, Product
With Hello World, we can do a text-to-pay option. The system can send the statement, and the patient...
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Product
Some of our leaders have lamented the fact that we can’t use Hello World for mass communications,...
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Value
Hello World is competitively priced. However, as more AI-related features are introduced, Epic is...
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Loyalty
There are no plans to change from Hello World. The biggest win for going with Hello World is the...
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Relationship
With Hello World, we have a good partnership. When we have issues, Epic engages pretty well. The...
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Operations, Product
Because Hello World is so much of a patient-facing tool, it is inherently and intuitively usable....
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Product
One of our biggest pain points with Hello World is communicating with minors. To send reminders to...
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Product
Hello World is good for communicating with patients. We have not had any problems with it and use a...
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Relationship, Product
Epic is really good to work with. They have a lot of strong resources, and the integration piece is...
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Product
Hello World is a great tool. It's constantly developing, and the best part is that we don't need a...
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Operations
There's nothing wrong with Epic’s training, but it's different. Hello World is more for...
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Loyalty, Product
Hello World is continuously growing, and we're implementing more with it, like rescheduling via...
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Relationship, Operations
What stands out to me is Epic’s partnership and engagement with support, as well as the resources...
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Value
With Epic Hello World, Epic is really pushing for us to have a certain cadence of messages that we...
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Relationship, Product, Value
Epic Hello World is fully integrated with our other Epic solutions. We are in control of any issues...
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Culture, Value
Epic’s pricing is phenomenal compared to what we were paying; it is also significantly better than...
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Loyalty, Product
Epic Hello World’s capabilities are trending up. Epic is starting to do some more with AI, and that...
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Operations
No one ever learns everything with Epic's training.
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Product
We just want out-of-the-box things that can be used for our individual campaign. I don't know what...
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Product
We haven't really gotten to the point where we are leveraging Epic Hello World well enough. Positive...
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Product
If we are upgrading multiple times a year and almost always have an issue to solve, then we know...
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Operations, Product
There are pretty significant gaps in out-of-the-box foundation content in Epic Hello World, but a...
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Product
Epic Hello World is just the engine below the solution that has all of these branches that live in...
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Loyalty
We are looking for Epic Hello World to catch up with some of the offerings in the market that use AI...
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Product
Epic Hello World is very simple. Sometimes I have to go look at things separately. If I see a...
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Operations
When we were relatively early with our implementation and some issues around scheduling reared their...
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Product
The Epic Hello World system is easy to use. We can easily pull data from our system, figure out the...
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Value
With Epic Hello World, I know exactly what my conversion rate is. I know how many more cervical...
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Product, Value
The system functions well enough. It is a reasonable solution within Epic's suite that allows our...
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Product
Epic makes organizations stick with the foundational product, but we need additional flexibility....
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Value
Epic has hidden fees and is very expensive. However, I don’t know how much each module costs, so I...
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Relationship
We have asked Epic for several things, like different links and reporting functions, and they have...
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Operations
From a training perspective, Epic Hello World was just up for us. It wasn't like Epic did anything....
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Product
I'm not happy with Epic Hello World. It has a lot of challenges, and getting insight into what is...
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Product, Value
Epic's system is so darn expensive and can sometimes be a pain, but overall, I would still recommend...
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Relationship
The challenge with Epic's support is consistency. In the past, there have been pockets where...
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Operations
I like Epic's training model, but Epic Hello World is a new platform. Their training materials are...
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Loyalty, Product
There are a lot of things out there that other vendors who exist in this space can do. I suspect...
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Relationship
Epic's support is outstanding. I am highly likely to recommend Epic Hello World because Epic rapidly...
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Product
I like Epic Hello World's integration with other Epic systems. Things are pretty seamless. I don't...
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Product, Value
Epic Hello World has allowed us to enhance our patient financial experience. The product is still in...
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Operations
We received pretty good support from Epic for our go-live. We haven't received much ongoing training...
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Operations
Epic could have given us more time for our implementations. They could have given us the ability to...
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Operations
No training was provided to us. The vendor gave us a lot of training tools and tip sheets to give to...
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Product, Value
Epic Hello World meets the needs of our big organization. From a patient standpoint, it helps us...
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Relationship
Our leaders have complained about our collaboration with Epic and how it has not been good. I have...
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Loyalty, Operations
Epic Hello World is a good tool. I am a strong proponent of anything that makes the patient...
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Loyalty, Product
The product expanded what we could do. There were limitations with what we were doing, and with Epic...
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Loyalty, Value
Our goals have changed. We have been looking to give patients more options, and Epic Hello World is...
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Culture, Loyalty
The IT team maintains the contracting and the build for the product. The operational owners own it,...
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Product, Value
One of the things I really like about Epic Hello World is that when we are using the Fast Pass...
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Loyalty, Relationship
We had a leadership meeting with all the leaders across the system, and they specifically called out...
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Operations, Product, Value
The product really helps with outcomes. We have hundreds of providers, and they are trying to get...
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Product
What I really like about Epic Hello World is the ease of use for patients. The system is not super...
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Product
I want to see improved capabilities for more ad hoc messages and ad hoc things that we can do. With...
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Value
The pricing model that Epic has with Epic Hello World has saved us a tremendous amount of money....
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Value
We did mostly a one-for-one swap for features, so we have mostly seen cost savings.
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Product
There are definitely some tweaks that the vendor could make, but the system is super solid.
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Value
Epic's system is just much better integrated than our previous system was. It is easier to use and...
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Loyalty
Phone calls are what we are looking forward to most because we have an older demographic in our...
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Product
The solution is still so new to us, even though we have been using it for a year. We haven’t rolled...
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Product, Value
From a billing perspective, the solution could definitely help with self-pay workflows. We can save...
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Loyalty
We are going to open up scheduling for our primary care practices. We are going to expand FastPass...
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Operations
The solution is fairly easy to implement unless an organization has a wonky service area setup. As...
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Culture, Value
Our version of the solution is an older version. I wouldn't say that the vendor charges for every...
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Product
When we accepted the multilingual option in the solution, Epic automatically sent us all that...
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Operations
The implementation wasn't perfect, but it also wasn't bad. I would say that comes down to the people...
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Loyalty, Relationship
We do a lot of work with developers. We have regular meetings with them. We give them our input and...
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Loyalty
We are looking to implement Epic HelloWorld's voice calls because Epic HelloWorld just uses texting...
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Operations
With the implementation, we did a new format with Epic where we had more of a cohort rather than a...
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Product
Overall, my experience has been very positive. We like the fact that Epic Hello World can translate...
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Loyalty
Out of the box, Epic Hello World did not offer phone call or email as an appointment reminder...
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Culture, Value
From a billing perspective, Epic has really done a good job of coming up with a pricing model that...
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Product
We started utilizing Epic Hello World to send out reminders from a financial customer service...
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Loyalty, Product
The thing that has had the most meaningful impact on our organization is the ability to customize or...
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Loyalty
There is a lot of convenience because Epic Hello World is an Epic product. We are already paying for...
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Product
Epic has definitely made a lot of improvements to Epic Hello World since we went live with it, but...
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Product
Epic has their process for embedding support into each of the teams. Epic Hello World is one of the...
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Value
We have not seen some of the outcomes that we wanted with Epic Hello World. We implemented it...
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Product
I would rate Epic Hello World a few points lower for ease of use for staff members because Epic...
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Loyalty, Product
We are about to do Epic’s voice product, which is in the same Epic Hello World suite, and move...
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Operations, Value
We have experienced a significant decrease in our no-show rates since the month we introduced Epic...
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Operations, Product
We had initial problems during the soft go-live of Epic Hello World with scheduling, permissioning,...
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Relationship, Operations, Product
We did a giant data migration, and that could have been so much better. Epic generally doesn’t want...
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Commentary Summary
Comment Type Breakout