Epic Hello World Commentary
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Subject Expert
Adam Cherrington
VP of Engagement
Commentary Summary
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User Commentary
Value
We did mostly a one-for-one swap for features, so we have mostly seen cost savings.
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Product
There are definitely some tweaks that the vendor could make, but the system is super solid.
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Value
Epic's system is just much better integrated than our previous system was. It is easier to use and...
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Loyalty
Phone calls are what we are looking forward to most because we have an older demographic in our...
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Product
The solution is still so new to us, even though we have been using it for a year. We haven’t rolled...
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Product, Value
From a billing perspective, the solution could definitely help with self-pay workflows. We can save...
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Loyalty
We are going to open up scheduling for our primary care practices. We are going to expand FastPass...
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Operations
The solution is fairly easy to implement unless an organization has a wonky service area setup. As...
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Culture, Value
Our version of the solution is an older version. I wouldn't say that the vendor charges for every...
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Product
When we accepted the multilingual option in the solution, Epic automatically sent us all that...
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Operations
The implementation wasn't perfect, but it also wasn't bad. I would say that comes down to the people...
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Loyalty, Relationship
We do a lot of work with developers. We have regular meetings with them. We give them our input and...
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Loyalty
We are looking to implement Epic HelloWorld's voice calls because Epic HelloWorld just uses texting...
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Operations
With the implementation, we did a new format with Epic where we had more of a cohort rather than a...
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Product
Overall, my experience has been very positive. We like the fact that Epic Hello World can translate...
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Loyalty
Out of the box, Epic Hello World did not offer phone call or email as an appointment reminder...
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Culture, Value
From a billing perspective, Epic has really done a good job of coming up with a pricing model that...
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Product
We started utilizing Epic Hello World to send out reminders from a financial customer service...
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Loyalty, Product
The thing that has had the most meaningful impact on our organization is the ability to customize or...
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Loyalty
There is a lot of convenience because Epic Hello World is an Epic product. We are already paying for...
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Product
Epic has definitely made a lot of improvements to Epic Hello World since we went live with it, but...
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Product
Epic has their process for embedding support into each of the teams. Epic Hello World is one of the...
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Value
We have not seen some of the outcomes that we wanted with Epic Hello World. We implemented it...
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Product
I would rate Epic Hello World a few points lower for ease of use for staff members because Epic...
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Loyalty, Product
We are about to do Epic’s voice product, which is in the same Epic Hello World suite, and move...
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Operations, Value
We have experienced a significant decrease in our no-show rates since the month we introduced Epic...
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Operations, Product
We had initial problems during the soft go-live of Epic Hello World with scheduling, permissioning,...
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Relationship, Operations, Product
We did a giant data migration, and that could have been so much better. Epic generally doesn’t want...
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Value
The ease of use for patients deserves a top score because of the integration piece. Maybe some...
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Loyalty, Product
Epic could improve their SMS texting through customization. They could allow us to have a more...
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Value
We were looking to see an improvement in our patient no-show rate, and we have seen an...
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Operations
Epic Hello World has a lot of support. A lot of issues were solved quickly without really delaying...
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Loyalty, Product
I rate the functionality meeting all our needs a few points lower, and I don't know if it is the...
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Value
So far, I am extremely satisfied with the money we are spending on Epic Hello World and with what we...
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Product
The confirmation texts with Epic Hello World have had the most impact. We aren’t seeing the result...
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Product
We love Epic Hello World. It is hands down one of our favorite things because Epic took things that...
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Relationship, Product
In Epic Hello World, one difficulty is that we sometimes can’t figure out what was sent. So trying...
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Value
Our quality incentive program performance makes a big difference in how we get paid from the health...
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Loyalty, Product
One offering from Epic that we are excited about involves texting with patients from the EHR. We...
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Product
Epic's system is robust in appointment reminders and campaign messages around Breast Cancer...
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Product
We have had APIs where we haven't known what we have been doing, and we have had to figure things...
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Product
With Hello World being newer, new advancements are constantly coming out with each upgrade. However,...
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Product
I don't have any hard data on how easy Epic Hello World is for patients except for my own...
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Value
I definitely think Epic's move to putting more things in the cloud has been a real challenge for us....
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Loyalty, Product, Value
I would tell a friend that we have found a lot of value in having the messaging integrated with the...
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Relationship, Product
I have not heard any complaints regarding how easy Epic Hello World is for staff members. The only...
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Operations
I would rate Epic's training between the middle of the road and the top of the scale. Some of that...
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Loyalty
Epic Hello World continues to get better. Little by little, their innovations are starting to grow....
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Value
Epic avoids charging us for every little thing. However, Epic Hello World can get costly with more...
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Product
Rather than connecting communication preferences to a patient profile, Epic Hello World connects...
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Product
The system's strengths are integration in the workflow and data with staff and patient activities.
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Product
Since we implemented the product relatively recently, there were a number of enhancements that Epic...
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Product
Epic Hello World is fully integrated, and that is its gigantic strength. We have a product that...
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Operations
With Epic Hello World, we have had pretty good training for the technical team. The clinic people...
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Operations
For implementations, Epic has switched to a cohort program, so they bundle us together. While I...
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Product, Value
With the functionality that we are using today, Epic Hello World works well. With its appointment...
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Product
The system is extremely user friendly when it comes to its opt-in option and the short codes people...
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Loyalty, Product
I don't think we are quite where we need to be yet with everything that we could do or that we need...
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Relationship
Epic is responsive when we need help. That is the case at every level of their organization.
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Operations, Product
When we implemented Epic Hello World, some of our choices and Epic's recommendations about what we...
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Operations, Product
Epic Hello World is really easy to use on our side. However, as a clinical team member, I need to...
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Loyalty
Epic Hello World is a new product, so we and Epic are modifying the system to make it simpler for...
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Product
Epic Hello World has a lot of automatic triggers in the background pushing texts, so there is not a...
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Operations
Epic was great on the initial install of Epic Hello World, but their documentation was a little...
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Loyalty, Product
Epic as a company has thrown a lot of resources at this Epic Hello World module, so their...
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Product
Epic Hello World is layered on our contract with Epic, but we are invoiced for the amount of...
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Operations
Epic Hello World was an easy install. Nobody saw any bumps in the road because we magically switched...
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Product, Value
We have improved so many outcomes with Epic that the outcomes are almost unmeasurable. What Epic has...
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Relationship
We have all our eggs in one basket with Epic, and if Epic ever gets hacked or takes a hit, we will...
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Relationship, Product
I like that Epic Hello World is integrated into Epic's full platform. I like that it really provides...
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Culture, Value
I would like improvements with pricing. I would like Epic to take a look at not-for-profit...
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Product
The nice thing about Epic Hello World is that it has tentacles that can go to many different Epic...
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Relationship
The number-one suggestion I would give Epic would be to get voice communication going. That is on...
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Loyalty, Product
Right now, Epic Hello World is Epic's SMS tool. They are broadening it for more than just SMS. They...
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Operations
My analysts would probably give a different response when it comes to how easy it is to maintain...
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Value
Epic didn’t overpromise us things that they weren't able to do or that we haven't been able to...
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Loyalty, Product
Epic doesn't need to integrate the solution with anything. It is glorious. That is part of the...
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Loyalty
Epic Hello World meets our needs for what we know it can do, and it will meet our needs with where...
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Relationship
Epic always does a good job if they know that something is happening, and they have good ways of...
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Operations
We did a wave install for the implementation, and that was great. Our support was lackluster. I...
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Loyalty, Product
There are just a few gaps in what Epic Hello World is able to do for us that we know Epic is working...
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Relationship
Typically, the score for support would be higher with the general baseline, but our support has...
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Operations
What could have been better with Epic is an understanding of the organization that they are working...
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Culture, Value
In the bulk foundation that we purchased, Epic avoids charging for every little thing. Some elements...
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Loyalty, Operations
There could be some more robust attention and granular-level training for the staff. If we can bump...
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Relationship
Epic is definitely proactive, and I think we have good communication. We also do have someone who is...
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Culture, Relationship
I would say Epic tries to keep all promises. I wouldn't say that they absolutely do, but they have...
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Loyalty, Product
I think there is still room for improvement with Epic Hello World’s quality, but we are getting...
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Operations, Value
Epic’s implementation was amazing. We went live with Epic Hello World in a short amount of time....
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Relationship, Product
There are various levels throughout Epic, and we work with our technical services people who can...
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Value
The only reason I do not feel like I am receiving my money’s worth is Epic is expensive. Epic Hello...
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Culture
There were a couple of things that we didn't necessarily realize were going to add to things, but...
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Loyalty, Value
We transitioned to Epic Hello World for cost savings. When something can be housed within Epic and...
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Operations
There were some changes to Epic Hello World while we were in our project timeline that made some of...
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Product
The nice thing about Epic Hello World is we have a dashboard, so we can see all of the messages that...
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Operations
I would tell a customer implementing Epic Hello World that being successful is mostly a lot of...
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Relationship
The support behind Epic Hello World is great. We have a very good relationship with Epic and are...
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Operations
Epic led the whole implementation process, so we had meetings with them, and they gave us guidance....
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Product
In doing some customization for Epic Hello World, we found that it is very nice because a foundation...
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Operations
The person who ran Epic's implementation group was fantastic. That person was so knowledgeable and...
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Operations, Product
For the most part, building Epic Hello World is fairly simple on the IT side. The office staff...
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Loyalty
Our old vendor's product had a lot of issues and was too costly, so that was why we switched to Epic...
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Value
In shifting to Epic Hello World, we were looking to get more control. That was a big thing because...
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Loyalty, Product
In Epic Hello World, there is something to be desired from a reporting perspective as far as...
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Loyalty
We needed this product badly, and Epic is so at the forefront. From what I saw from the UGM, I think...
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Loyalty, Operations
My advice for other customers is to involve the right stakeholders and people at the beginning and...
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Loyalty, Product
One weakness of the product is reporting. Epic needs to work on the expansion of reporting and...
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Product
Epic's SMS gateway doesn't do non-Epic use cases. We have some clinics that don't use Epic, and they...
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Relationship
Epic has been focusing a lot of effort on the proactivity of their service, and that has been good....
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Operations, Product
There was no integration work needed because everything was native to Epic's system. That took away...
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Operations, Product
Before someone even thinks about implementing Epic Hello World, they have to go through a whole...
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Loyalty, Product
We want to secure two-way SMS texting with patients, but that option isn't currently available at...
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Loyalty, Product
Our organization's strategy is to use the system's app first, but some links end up sending patients...
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Product, Value
We have received a lot of positive feedback about the system's ease of use from both our staff...
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Operations
We had one notification issue that Epic wasn't able to resolve on time, and that ended up delaying...
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Relationship
There isn't a lot that our BFF or technical support people can do about software functionality. Our...
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Culture, Relationship
Epic has kept their promises, but they often deliver those promises later than we expect them to....
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Value
Our lack of receiving our money's worth with Epic Hello World could be on Epic or could be on our...
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Product
We haven't heard any feedback yet from patients regarding Epic Hello World. We are unsure whether...
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Product
We are frustrated because we feel like Epic is the gold standard in healthcare IT, but then we are...
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Loyalty, Operations
I wish I knew the road map of Epic Hello World more deeply and knew how the system will eventually...
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Loyalty, Product
We want to be able to text patients a link to click on for updating insurance information and to...
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Product
The appointment confirmation functionality is really cool. A patient can confirm, cancel, and...
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Product
One of the balance points that we are learning to live with is that the more we can take Epic Hello...
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Loyalty, Product
Epic Hello World is a texting platform, and the Cheers campaigns piece is the only part where we can...
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Loyalty, Product
There is this interesting crossover query between Cheers campaigns and Epic Hello World. I think...
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Loyalty, Product
To be successful with Epic Hello World, it is important for the customer to realize that when they...
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Relationship
Epic has this wonderful idea that they are going to provide the messages and provide them in all...
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Loyalty, Product
When we were using a third-party text-messaging platform, there was a lot of data manipulation and...
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Loyalty, Product
More analytics stuff is coming for Epic Hello World. It is a little later to the game, but early on,...
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Loyalty, Value
Now that we have switched to Epic Hello World, I don't know what our bill is coming out to because...
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Product
There was really nothing we had to do for some of the Epic Hello World features that were already on...
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Product
Early on we were surprised that Epic wanted us to have one short code for everything. Now the vendor...
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Loyalty, Product
We must have Epic Hello World to enable the new digital workflows that Epic is creating. Instead of...
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Relationship, Operations
We were an early adopter, but Epic was there for us the whole way through the implementation. But...
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Loyalty, Product
Epic Hello World is our texting platform in Epic's suite, so it does all of the MyChart ticklers to...
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Product
One outcome of using Epic Hello World is that there is more of an integrated experience for our...
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Product
The opt-out rate for text messages with our patients is higher for us than the average across the...
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Loyalty, Product
Epic Hello World is going into a space where the bar is incredibly low. I believe that this low bar...
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Operations
The implementation documents and workbooks in the solution were a little immature. We were looking...
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Value
With Epic Hello World, we now have texting available to communicate with our patients. However, we...
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Product
Epic needs to improve the user interface for patient communication preferences in Epic Hello World....
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Value
The cost of Epic Hello World is on a message basis, so I think it is on a volume basis. We are...
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Product
The account management portion of Epic Hello World has been a big win. There is two-factor...
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Loyalty, Product, Value
Before we started using Epic Hello World, if a patient had a visit with us and they were not on...
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Loyalty, Product
Epic Hello World had an immediate impact on our organization and patients. There seemed to be an...
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Operations
Epic's training could be better because frontline staff members are now having to spend a lot of...
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Product
For patients, updating communication preferences for the product can be a bit overwhelming. There...
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Operations
We generally felt pretty good about the efficiency of the implementation process. Epic had a good...
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Operations
We weren't offered training for Epic Hello World, but I think we were okay without it. Eventually,...
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Loyalty
We switched to Epic Hello World because it has robust integration with the rest of the Epic...
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Loyalty, Product, Value
Since the product is so new still, it has been hard to measure outcomes quite yet, but so far, it...
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Operations, Product
The biggest learning piece that we had was for our teen patients. For other organizations...
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Operations, Product
The build and configuration are pretty complex, so I don't think the product is really that easy....
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Product
The solution is pretty easy, intuitive, and similar to other texting tools that a lot of our...
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Relationship, Operations
The ongoing training and support from Epic are really good. Epic Hello World’s support in general is...
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Product
The key strength of Epic Hello World is integration within the Epic platform, regardless of which...
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Operations
The technical implementation went fine. We changed short codes as part of the project because of the...
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Loyalty, Product
Epic Hello World works as promoted. It is easy to use. For what we have deployed, Epic Hello World...
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Loyalty
We have an Epic-first approach. We selected Epic Hello World because the out-of-the-box workflows...
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Product
Epic Hello World has really powerful tools for automating or analyzing what is happening within the...
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Product
We seem to be overcommunicating to our patients. The feedback we get from Epic is that we just need...
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Operations
Our implementation was a little rushed, so taking a bit more time on the implementation would have...
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