Epic Hello World Commentary
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Subject Expert
Adam Cherrington
VP of Engagement
Commentary Summary
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User Commentary
Product
If we are upgrading multiple times a year and almost always have an issue to solve, then we know...
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Operations, Product
There are pretty significant gaps in out-of-the-box foundation content in Epic Hello World, but a...
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Product
Epic Hello World is just the engine below the solution that has all of these branches that live in...
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Loyalty
We are looking for Epic Hello World to catch up with some of the offerings in the market that use AI...
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Product
Epic Hello World is very simple. Sometimes I have to go look at things separately. If I see a...
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Operations
When we were relatively early with our implementation and some issues around scheduling reared their...
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Product
The Epic Hello World system is easy to use. We can easily pull data from our system, figure out the...
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Value
With Epic Hello World, I know exactly what my conversion rate is. I know how many more cervical...
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Product, Value
The system functions well enough. It is a reasonable solution within Epic's suite that allows our...
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Product
Epic makes organizations stick with the foundational product, but we need additional flexibility....
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Value
Epic has hidden fees and is very expensive. However, I don’t know how much each module costs, so I...
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Relationship
We have asked Epic for several things, like different links and reporting functions, and they have...
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Operations
From a training perspective, Epic Hello World was just up for us. It wasn't like Epic did anything....
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Product
I'm not happy with Epic Hello World. It has a lot of challenges, and getting insight into what is...
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Product, Value
Epic's system is so darn expensive and can sometimes be a pain, but overall, I would still recommend...
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Relationship
The challenge with Epic's support is consistency. In the past, there have been pockets where...
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Operations
I like Epic's training model, but Epic Hello World is a new platform. Their training materials are...
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Loyalty, Product
There are a lot of things out there that other vendors who exist in this space can do. I suspect...
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Relationship
Epic's support is outstanding. I am highly likely to recommend Epic Hello World because Epic rapidly...
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Product
I like Epic Hello World's integration with other Epic systems. Things are pretty seamless. I don't...
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Product, Value
Epic Hello World has allowed us to enhance our patient financial experience. The product is still in...
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Operations
We received pretty good support from Epic for our go-live. We haven't received much ongoing training...
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Operations
Epic could have given us more time for our implementations. They could have given us the ability to...
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Operations
No training was provided to us. The vendor gave us a lot of training tools and tip sheets to give to...
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Product, Value
Epic Hello World meets the needs of our big organization. From a patient standpoint, it helps us...
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Relationship
Our leaders have complained about our collaboration with Epic and how it has not been good. I have...
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Loyalty, Operations
Epic Hello World is a good tool. I am a strong proponent of anything that makes the patient...
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Loyalty, Product
The product expanded what we could do. There were limitations with what we were doing, and with Epic...
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Loyalty, Value
Our goals have changed. We have been looking to give patients more options, and Epic Hello World is...
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Culture, Loyalty
The IT team maintains the contracting and the build for the product. The operational owners own it,...
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Product, Value
One of the things I really like about Epic Hello World is that when we are using the Fast Pass...
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Loyalty, Relationship
We had a leadership meeting with all the leaders across the system, and they specifically called out...
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Operations, Product, Value
The product really helps with outcomes. We have hundreds of providers, and they are trying to get...
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Product
What I really like about Epic Hello World is the ease of use for patients. The system is not super...
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Product
I want to see improved capabilities for more ad hoc messages and ad hoc things that we can do. With...
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Value
The pricing model that Epic has with Epic Hello World has saved us a tremendous amount of money....
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Value
We did mostly a one-for-one swap for features, so we have mostly seen cost savings.
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Product
There are definitely some tweaks that the vendor could make, but the system is super solid.
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Value
Epic's system is just much better integrated than our previous system was. It is easier to use and...
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Loyalty
Phone calls are what we are looking forward to most because we have an older demographic in our...
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Product
The solution is still so new to us, even though we have been using it for a year. We haven’t rolled...
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Product, Value
From a billing perspective, the solution could definitely help with self-pay workflows. We can save...
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Loyalty
We are going to open up scheduling for our primary care practices. We are going to expand FastPass...
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Operations
The solution is fairly easy to implement unless an organization has a wonky service area setup. As...
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Culture, Value
Our version of the solution is an older version. I wouldn't say that the vendor charges for every...
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Product
When we accepted the multilingual option in the solution, Epic automatically sent us all that...
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Operations
The implementation wasn't perfect, but it also wasn't bad. I would say that comes down to the people...
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Loyalty, Relationship
We do a lot of work with developers. We have regular meetings with them. We give them our input and...
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Loyalty
We are looking to implement Epic HelloWorld's voice calls because Epic HelloWorld just uses texting...
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Operations
With the implementation, we did a new format with Epic where we had more of a cohort rather than a...
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Product
Overall, my experience has been very positive. We like the fact that Epic Hello World can translate...
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Loyalty
Out of the box, Epic Hello World did not offer phone call or email as an appointment reminder...
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Culture, Value
From a billing perspective, Epic has really done a good job of coming up with a pricing model that...
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Product
We started utilizing Epic Hello World to send out reminders from a financial customer service...
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Loyalty, Product
The thing that has had the most meaningful impact on our organization is the ability to customize or...
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Loyalty
There is a lot of convenience because Epic Hello World is an Epic product. We are already paying for...
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Product
Epic has definitely made a lot of improvements to Epic Hello World since we went live with it, but...
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Product
Epic has their process for embedding support into each of the teams. Epic Hello World is one of the...
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Value
We have not seen some of the outcomes that we wanted with Epic Hello World. We implemented it...
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Product
I would rate Epic Hello World a few points lower for ease of use for staff members because Epic...
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Loyalty, Product
We are about to do Epic’s voice product, which is in the same Epic Hello World suite, and move...
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Operations, Value
We have experienced a significant decrease in our no-show rates since the month we introduced Epic...
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Operations, Product
We had initial problems during the soft go-live of Epic Hello World with scheduling, permissioning,...
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Relationship, Operations, Product
We did a giant data migration, and that could have been so much better. Epic generally doesn’t want...
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Value
The ease of use for patients deserves a top score because of the integration piece. Maybe some...
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Loyalty, Product
Epic could improve their SMS texting through customization. They could allow us to have a more...
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Value
We were looking to see an improvement in our patient no-show rate, and we have seen an...
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Operations
Epic Hello World has a lot of support. A lot of issues were solved quickly without really delaying...
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Loyalty, Product
I rate the functionality meeting all our needs a few points lower, and I don't know if it is the...
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Value
So far, I am extremely satisfied with the money we are spending on Epic Hello World and with what we...
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Product
The confirmation texts with Epic Hello World have had the most impact. We aren’t seeing the result...
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Product
We love Epic Hello World. It is hands down one of our favorite things because Epic took things that...
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Relationship, Product
In Epic Hello World, one difficulty is that we sometimes can’t figure out what was sent. So trying...
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Value
Our quality incentive program performance makes a big difference in how we get paid from the health...
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Loyalty, Product
One offering from Epic that we are excited about involves texting with patients from the EHR. We...
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Product
Epic's system is robust in appointment reminders and campaign messages around Breast Cancer...
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Product
We have had APIs where we haven't known what we have been doing, and we have had to figure things...
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Product
With Hello World being newer, new advancements are constantly coming out with each upgrade. However,...
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Product
I don't have any hard data on how easy Epic Hello World is for patients except for my own...
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Value
I definitely think Epic's move to putting more things in the cloud has been a real challenge for us....
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Loyalty, Product, Value
I would tell a friend that we have found a lot of value in having the messaging integrated with the...
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Relationship, Product
I have not heard any complaints regarding how easy Epic Hello World is for staff members. The only...
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Operations
I would rate Epic's training between the middle of the road and the top of the scale. Some of that...
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Loyalty
Epic Hello World continues to get better. Little by little, their innovations are starting to grow....
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Value
Epic avoids charging us for every little thing. However, Epic Hello World can get costly with more...
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Product
Rather than connecting communication preferences to a patient profile, Epic Hello World connects...
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Product
The system's strengths are integration in the workflow and data with staff and patient activities.
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Product
Since we implemented the product relatively recently, there were a number of enhancements that Epic...
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Product
Epic Hello World is fully integrated, and that is its gigantic strength. We have a product that...
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Operations
With Epic Hello World, we have had pretty good training for the technical team. The clinic people...
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Operations
For implementations, Epic has switched to a cohort program, so they bundle us together. While I...
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Product, Value
With the functionality that we are using today, Epic Hello World works well. With its appointment...
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Product
The system is extremely user friendly when it comes to its opt-in option and the short codes people...
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Loyalty, Product
I don't think we are quite where we need to be yet with everything that we could do or that we need...
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Relationship
Epic is responsive when we need help. That is the case at every level of their organization.
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Operations, Product
When we implemented Epic Hello World, some of our choices and Epic's recommendations about what we...
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Operations, Product
Epic Hello World is really easy to use on our side. However, as a clinical team member, I need to...
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Loyalty
Epic Hello World is a new product, so we and Epic are modifying the system to make it simpler for...
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Product
Epic Hello World has a lot of automatic triggers in the background pushing texts, so there is not a...
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Operations
Epic was great on the initial install of Epic Hello World, but their documentation was a little...
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Loyalty, Product
Epic as a company has thrown a lot of resources at this Epic Hello World module, so their...
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Product
Epic Hello World is layered on our contract with Epic, but we are invoiced for the amount of...
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Operations
Epic Hello World was an easy install. Nobody saw any bumps in the road because we magically switched...
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Product, Value
We have improved so many outcomes with Epic that the outcomes are almost unmeasurable. What Epic has...
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Relationship
We have all our eggs in one basket with Epic, and if Epic ever gets hacked or takes a hit, we will...
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Relationship, Product
I like that Epic Hello World is integrated into Epic's full platform. I like that it really provides...
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Culture, Value
I would like improvements with pricing. I would like Epic to take a look at not-for-profit...
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