Bookmark

Hello World Commentary
Filtered view: All

Subject Expert
Steve VanWagenen
Engagement Partner
KLAS Engagement Partner - Steve VanWagenen
 

Commentary Summary

Comment Type Breakout

Positive
Neutral
Negative
0%
100%
 
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by:
 Download as Excel

CMIO

I have regular calls with the vendor, and I told them that I had heard that Hello World was just...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

 or  to see details.

CMIO

Epic is starting to wrap Hello World into Emmie, which is its patient engagement AI. We just turned...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

 or  to see details.

Other C-Suite

We haven't used Epic's training for this module; we do all that in-house now. But there are...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

 or  to see details.

Other C-Suite

Epic's partnership is good, but we do sometimes have to push and ask specifically for what we're...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

 or  to see details.

Other C-Suite

Hello World is cheaper than other similar options by quite a large margin, and it has more...

Comment Tone Positive
Pillars Value
Evaluation Unrated

 or  to see details.

Other C-Suite

Two things make me want to stick with Epic's products. One is Epic's customer support. Their ongoing...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

 or  to see details.

Other C-Suite

Hello World rates perfectly for development and innovation, especially with the integration that...

Comment Tone Positive
Pillars Product
Evaluation Unrated

 or  to see details.

CMIO

We don't have another solution for what Hello World does. Epic meets all of our needs except for...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

Epic is doing all the right things with Hello World. They've received a lot of feedback, and they're...

Comment Tone Positive
Pillars Product
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

We continue to leverage Hello World in multiple different capacities. We're currently in the process...

Comment Tone Positive
Pillars Product
Evaluation Unrated

 or  to see details.

Director

I have not seen a lot of innovation coming from Epic for Hello World. I may not be hearing about it,...

Comment Tone Negative
Pillars Product
Evaluation Unrated

 or  to see details.

Director

If someone asked me about Hello World, I would tell them to be cautious. I would ask about their...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

 or  to see details.

Director

In Hello World, I like the way the features are built, especially where patients can text to pay. If...

Comment Tone Positive
Pillars Product
Evaluation Unrated

 or  to see details.

Director

Hello World comes preboxed with translations, but if we do not use the exact language provided, we...

Comment Tone Negative
Pillars Product, Value
Evaluation Unrated

 or  to see details.

Director

With Hello World, we can do a text-to-pay option. The system can send the statement, and the patient...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

 or  to see details.

Manager

Some of our leaders have lamented the fact that we can’t use Hello World for mass communications,...

Comment Tone Negative
Pillars Product
Evaluation Unrated

 or  to see details.

Manager

Hello World is competitively priced. However, as more AI-related features are introduced, Epic is...

Comment Tone Positive
Pillars Value
Evaluation Unrated

 or  to see details.

Manager

There are no plans to change from Hello World. The biggest win for going with Hello World is the...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

 or  to see details.

Manager

With Hello World, we have a good partnership. When we have issues, Epic engages pretty well. The...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Manager

Because Hello World is so much of a patient-facing tool, it is inherently and intuitively usable....

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

 or  to see details.

Director

One of our biggest pain points with Hello World is communicating with minors. To send reminders to...

Comment Tone Negative
Pillars Product
Evaluation Unrated

 or  to see details.

Director

Hello World is good for communicating with patients. We have not had any problems with it and use a...

Comment Tone Positive
Pillars Product
Evaluation Unrated

 or  to see details.

Director

Epic is really good to work with. They have a lot of strong resources, and the integration piece is...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

 or  to see details.

Director

Hello World is a great tool. It's constantly developing, and the best part is that we don't need a...

Comment Tone Positive
Pillars Product
Evaluation Unrated

 or  to see details.

Director

There's nothing wrong with Epic’s training, but it's different. Hello World is more for...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

 or  to see details.

Director

Hello World is continuously growing, and we're implementing more with it, like rescheduling via...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

 or  to see details.

Manager

What stands out to me is Epic’s partnership and engagement with support, as well as the resources...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

 or  to see details.

Manager

With Epic Hello World, Epic is really pushing for us to have a certain cadence of messages that we...

Comment Tone Positive
Pillars Value
Evaluation Unrated

 or  to see details.

Manager

Epic Hello World is fully integrated with our other Epic solutions. We are in control of any issues...

Comment Tone Positive
Pillars Relationship, Product, Value
Evaluation Unrated

 or  to see details.

Manager

Epic’s pricing is phenomenal compared to what we were paying; it is also significantly better than...

Comment Tone Positive
Pillars Culture, Value
Evaluation Unrated

 or  to see details.

Director

Epic Hello World’s capabilities are trending up. Epic is starting to do some more with AI, and that...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

 or  to see details.

Director

No one ever learns everything with Epic's training.

Comment Tone Negative
Pillars Operations
Evaluation Unrated

 or  to see details.

CIO

We just want out-of-the-box things that can be used for our individual campaign. I don't know what...

Comment Tone Negative
Pillars Product
Evaluation Unrated

 or  to see details.

CIO

We haven't really gotten to the point where we are leveraging Epic Hello World well enough. Positive...

Comment Tone Negative
Pillars Product
Evaluation Unrated

 or  to see details.

CIO

If we are upgrading multiple times a year and almost always have an issue to solve, then we know...

Comment Tone Negative
Pillars Product
Evaluation Unrated

 or  to see details.

CIO

There are pretty significant gaps in out-of-the-box foundation content in Epic Hello World, but a...

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

 or  to see details.

VP/Other Executive

Epic Hello World is just the engine below the solution that has all of these branches that live in...

Comment Tone Negative
Pillars Product
Evaluation Unrated

 or  to see details.

VP/Other Executive

We are looking for Epic Hello World to catch up with some of the offerings in the market that use AI...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

 or  to see details.

CMIO

Epic Hello World is very simple. Sometimes I have to go look at things separately. If I see a...

Comment Tone Negative
Pillars Product
Evaluation Unrated

 or  to see details.

CMIO

When we were relatively early with our implementation and some issues around scheduling reared their...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

 or  to see details.

CMIO

The Epic Hello World system is easy to use. We can easily pull data from our system, figure out the...

Comment Tone Positive
Pillars Product
Evaluation Unrated

 or  to see details.

CMIO

With Epic Hello World, I know exactly what my conversion rate is. I know how many more cervical...

Comment Tone Positive
Pillars Value
Evaluation Unrated

 or  to see details.

VP/Other Executive

The system functions well enough. It is a reasonable solution within Epic's suite that allows our...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

 or  to see details.

VP/Other Executive

Epic makes organizations stick with the foundational product, but we need additional flexibility....

Comment Tone Negative
Pillars Product
Evaluation Unrated

 or  to see details.

VP/Other Executive

Epic has hidden fees and is very expensive. However, I don’t know how much each module costs, so I...

Comment Tone Negative
Pillars Value
Evaluation Unrated

 or  to see details.

VP/Other Executive

We have asked Epic for several things, like different links and reporting functions, and they have...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

 or  to see details.

VP/Other Executive

From a training perspective, Epic Hello World was just up for us. It wasn't like Epic did anything....

Comment Tone Negative
Pillars Operations
Evaluation Unrated

 or  to see details.

VP/Other Executive

I'm not happy with Epic Hello World. It has a lot of challenges, and getting insight into what is...

Comment Tone Negative
Pillars Product
Evaluation Unrated

 or  to see details.

Director

Epic's system is so darn expensive and can sometimes be a pain, but overall, I would still recommend...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

 or  to see details.

Director

The challenge with Epic's support is consistency. In the past, there have been pockets where...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

 or  to see details.

VP/Other Executive

I like Epic's training model, but Epic Hello World is a new platform. Their training materials are...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

 or  to see details.

VP/Other Executive

There are a lot of things out there that other vendors who exist in this space can do. I suspect...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

 or  to see details.

VP/Other Executive

Epic's support is outstanding. I am highly likely to recommend Epic Hello World because Epic rapidly...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

VP/Other Executive

I like Epic Hello World's integration with other Epic systems. Things are pretty seamless. I don't...

Comment Tone Positive
Pillars Product
Evaluation Unrated

 or  to see details.

VP/Other Executive

Epic Hello World has allowed us to enhance our patient financial experience. The product is still in...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

 or  to see details.

VP/Other Executive

We received pretty good support from Epic for our go-live. We haven't received much ongoing training...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

 or  to see details.

Manager

Epic could have given us more time for our implementations. They could have given us the ability to...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

 or  to see details.

Manager

No training was provided to us. The vendor gave us a lot of training tools and tip sheets to give to...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

 or  to see details.

Manager

Epic Hello World meets the needs of our big organization. From a patient standpoint, it helps us...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

 or  to see details.

Manager

Our leaders have complained about our collaboration with Epic and how it has not been good. I have...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

 or  to see details.

Manager

Epic Hello World is a good tool. I am a strong proponent of anything that makes the patient...

Comment Tone Negative
Pillars Loyalty, Operations
Evaluation Unrated

 or  to see details.

Manager

The product expanded what we could do. There were limitations with what we were doing, and with Epic...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

 or  to see details.

Manager

Our goals have changed. We have been looking to give patients more options, and Epic Hello World is...

Comment Tone Positive
Pillars Loyalty, Value
Evaluation Unrated

 or  to see details.

Manager

The IT team maintains the contracting and the build for the product. The operational owners own it,...

Comment Tone Positive
Pillars Culture, Loyalty
Evaluation Unrated

 or  to see details.

Manager

One of the things I really like about Epic Hello World is that when we are using the Fast Pass...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

 or  to see details.

Manager

We had a leadership meeting with all the leaders across the system, and they specifically called out...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

 or  to see details.

Manager

The product really helps with outcomes. We have hundreds of providers, and they are trying to get...

Comment Tone Positive
Pillars Operations, Product, Value
Evaluation Unrated

 or  to see details.

Manager

What I really like about Epic Hello World is the ease of use for patients. The system is not super...

Comment Tone Positive
Pillars Product
Evaluation Unrated

 or  to see details.

Manager

I want to see improved capabilities for more ad hoc messages and ad hoc things that we can do. With...

Comment Tone Negative
Pillars Product
Evaluation Unrated

 or  to see details.

Manager

The pricing model that Epic has with Epic Hello World has saved us a tremendous amount of money....

Comment Tone Positive
Pillars Value
Evaluation Unrated

 or  to see details.