Epic (Home Health & Hospice) Commentary

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Comfort breaks a lot. We ask for upgrades, and every time Epic updates it, the upgrade that we put...

Our Epic analysts that we've hired do the best they can to support us, but Epic's support is not...

I'm sure the inpatient side is fantastic. But Epic is not where they need to be for hospice. Epic...

We wouldn't buy Comfort again. It's terrible. Epic doesn't recognize the actual federal regulations....

Comfort needs to be based on care plans. I've worked in many homecare EHRs, and our productivity in...

There isn't much that I like about Comfort. Epic has a nice tool that doesn't really work. Nobody...

I would give training a zero if I could. There is no training program. That's my staff's biggest...

I'm very happy with Epic's support. Epic is being extremely innovative when it comes to...

Dorothy and Comfort, Epic's home health hospice modules, really go hand in hand. The vendor is going...

Dorothy’s biggest strength is its ability to see across all the business lines in the organization,...

What I like about Comfort is the ability to see across all the business lines and see notes from...

There needs to be a section that includes the LCDs for eligibility on admissions and...

Epic really goes all out to try and fix whatever they can, but there are times when it's just not...

I’d like to see the medication list improved. The list depends on where we look in Epic. It looks...

Epic's reports are extremely lacking when it comes to supporting operational leaders. The reports...

It is evident that Epic has focused on their inpatient software, and that home health and hospice...

When we went live, Epic’s training was online learning modules. There were a lot of modules. Epic...

Epic is not built for hospice. Epic is a hospital solution that they're adding home health and...

I would say the biggest plus about Comfort is that it is aligned with a lot of other entities, so we...

CNA scheduling doesn’t function in Comfort. If we have three CNAs, and they cover different...

Information should be stored more easily within Comfort. For example, the only place to put a...

Every entity gets assigned representatives, and I do like our representatives. They do pretty well....

Epic wants to be innovative, but they are just very slow. It takes years for things to come out....

Epic does a phenomenal job of staying current with CMS regulatory changes. When we needed to...

With Epic's training for Comfort, we can rely on and revisit content at any time. The vendor also...

Our ongoing relationship with Epic's representative has been excellent. Our representative is highly...

With the Dorothy system, the integration with our Epic environment, particularly the connection to...

We want visibility into where referrals are coming from, which providers, what types of therapies,...

In Comfort, care coordination is very easy, and it is simple to see what others are doing in real...

One challenge with Epic is that changes are slow. When we identify something in the software that...

For us, the move to Dorothy was about aligning with the rest of the system. Integration is the key...

Care planning in Dorothy is still a bit clunky. Creating care plans for new patients is somewhat...

Epic could have a quicker turnaround. They are never fast enough, especially in turning around a...

Epic’s technology and development are consistently leading and are always current and aligned with...

Epic has a great training program, and their support personnel are highly engaged and consistently...

The ease of use of the intake workflow seems to overwhelm end users. The vendor spends a great deal...

The system's intake workflow seems to overwhelm end users. The vendor has spent a great deal of time...

Choosing Epic was the biggest mistake we ever made. I think the system is not good. Epic doesn’t...

We talked to someone recently who didn’t name any products but mentioned that there are products out...

Initially, Epic requires the customer to build the product, and that doesn't make any sense to me....

Epic had people who assured us they knew what they were doing in the implementation. When I came...

We hear all these accolades about Epic’s hospital system, so I think we assumed things would be the...

The clinicians can't just have home health supplies. The ones that the home health team bills for...

Epic is having an update, so all the clinicians in home health have to come on-site for the update....

Epic doesn’t drive tangible outcomes the way I would like to see them do it. Everything about the...

The documentation is pretty basic, but there are some things that could be easier. The system is not...

In terms of the product’s quality, I won’t give it anything more than the lowest possible score.

The vendor’s executives get involved, but they are highly inefficient at helping; they are always...

We had the worst Department of Health survey of my career because of Epic, and it resulted in a big...

With medication reconciliation, our old system had all the elements that CMS uses in their verbiage....

We would absolutely not buy the product again, and I know our hospice person wouldn’t buy it again...

With the Hospice Outcomes and Patient Evaluation (HOPE) changes from CMS, I know that our hospice...

In the Epic world, getting any kind of immediate response is really difficult, unless the issue...

With Epic, an upgrade comes with a cost but an update does not. Anytime we want an upgrade or the...

I went in to run reports one day, and I put in the dates and had to change all this garbage around....

Our hospice person screamed louder than I did, so they got more of what they wanted when it came to...

Much of the time, Epic’s devices don’t work. A number of clinicians have brought them in, dropped...

Our next step will be to bring all the billing in-house and not have a billing partner at some...

Agencies have to send discharge and transfer summaries. We have five days or so. We had been...

I know some other companies that left the Epic platform because they did not find it was what they...

I can't think of any improvements that Epic could make to Dorothy off the top of my head. I like the...

When we initially went live with Dorothy, Epic was on-site and did a training session. The vendor...

I would absolutely buy Dorothy again. I love Epic. They are actively involved with us. We have a...

I don't feel we have a whole lot of integration. The training is kind of in the middle of the road...

We have a dedicated resource right now from Epic, and that person has been helping us. That person...

Some people navigate the system very well. Others say it is not as intuitive. What I have heard from...