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Epic Inpatient CDI Commentary
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Subject Expert
Connor Northrup
Associate Engagement Partner
KLAS Associate Engagement Partner - Connor Northrup
 

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User Commentary

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Director

The Epic Inpatient CDI functionality does have limitations in terms of how we actually launch it...

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Director

I have high expectations for such a large EHR, and I understand that the goal of Epic Inpatient CDI...

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Director

We have awesome Epic analysts who assist with the CDI program. If we have recommendations or...

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Director

Epic is a wonderful software. I think it's developed by people who don't have real-world experience,...

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Director

Epic has made some changes to the Epic Inpatient CDI coding documentation review in regard to...

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Director

Epic is listening to their clients. It just takes them a while. Epic wants to do what's best for us,...

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Director

I actually don't utilize Epic Inpatient CDI's reporting functionalities because they're very limited...

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Director

The training that my CDI team is getting from Epic does not fit our real-world scenarios. We have...

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Director

There's still a lot Epic needs to continue working on with the CDI platform. They need to further...

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Director

I think Epic is doing a great job of trying to expand Epic Inpatient CDI. I know they've expanded...

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Director

Epic is very proactive with helping build AI to tease through the chart and surface conditions for...

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Director

Another vendor goes into the nuances of the system in the training, including what to look for in...

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Director

Epic Inpatient CDI is native in the chart, so it's very easy to navigate through and see everything...

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Director

The issue with Epic is impact. If we were to leverage CDI independently and not use anything from...

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Director

Epic is great. Epic Inpatient CDI is a better product than another I have worked with. It is easier...

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Director

Often, Epic will make a change within the middle of the revenue cycle, with CDI especially, or there...

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Director

We had not seen Epic’s road map until recently, when we asked for it. In the whole due diligence...

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Director

Epic changed out our client success person. So they aren't as familiar with our account. They have...

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Director

Epic Inpatient CDI offers rule-based prioritization, so we must build the rules ourselves. There is...

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Director

Epic spends a majority of their time on the front end, in the provider space. They do have nudges...

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Director

I don't like Epic reports. We had our own dashboard built that pulls data from Epic's system, but we...

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Director

Epic could do more to get feedback from hospitals, like what is working well in the real world and...

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Director

Our clinical documentation specialists start their workflow in Solventum's system, and once they do...

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Director

Our Epic technical support person is really good and on top of things. And Epic is expanding like...

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Director

I like Epic Inpatient CDI's ease of use. The setup and the fact that it is all within our EHR make...

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Director

Epic moves to a lot of train-the-trainer models, where we have trainers that are hired by the...

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Director

There are always opportunities. Epic's prioritization of chart reviews and documentation can be too...

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Director

We are using another software package because Epic Inpatient CDI is so terrible. We wanted to expand...

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Director

We adopted Epic Inpatient CDI several years ago, and to the extent that we have adopted it, it has...

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Director

We don’t really use Epic Inpatient CDI for much other than sending the queries. We don’t do our...

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Director

Epic is Epic. They are huge, and it is very hard to get real clarity about anything or when things...

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Director

We did have online training. It wasn't directly from Epic, but we were able to do it online, so that...

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Director

From a query standpoint, I would buy Epic Inpatient CDI again. We send all of our queries through...

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Director

I think everyone would love to love Epic Inpatient CDI because it would be so much more streamlined...

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Director

Epic is everywhere, and many organizations use their solutions. We would all like to make processes...

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Director

We have worked with Epic for a long time, and we have a solid relationship with them, so our...

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Director

The end-user training for the system has been a bit spotty. Some of that may be due to our users...

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Director

The system's reports are underwhelming for the operational needs of a CDS team. We are working with...

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Director

The system needs better automation. The vendor is pushing out more AI, and we use many of its AI...

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Director

The reports that the system has out of the box are almost nonexistent, and they don't really reflect...

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Director

Epic Inpatient CDI has the needed functionalities.

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Director

Epic Inpatient CDI is very stable. But there is so much stuff in it that it makes it hard sometimes....

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Director

The charging for Epic Inpatient CDI is one fee, and we get all the stuff. Epic does have some...

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Director

Epic will definitely tell us if they know something is wrong with upgrades and what they are doing...

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Director

Epic does not like working with other groups. They do not like their data going out there. Epic can...

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Director

We chose Epic Inpatient CDI because our whole hospital went with Epic, so there was no choice by...

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Analyst/Coordinator

Every time Epic has an upgrade, they give us tip sheets, and that is about it. We ask questions, and...

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Analyst/Coordinator

The biggest concern that I have with Epic is that we don't know whether they have a CDI consultant...

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Analyst/Coordinator

Epic’s prioritization of chart reviews and documentation is still a work in progress. We suggested...

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Manager

I think Epic tries to give us deals. In reality, the cost of having Epic Inpatient CDI is probably...

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Manager

Overall, Epic Inpatient CDI included, the pediatric side of CDI is very nuanced. It is not as...

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Manager

Epic’s education is very high-level and vague.

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Manager

Whenever data is moved from system to system, there is a chance that the validity of that data will...

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Manager

I have done a lot of customization in Epic Inpatient CDI, and I am extremely satisfied with the...

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Director

We look to do as much as we can within Epic solutions so that we don’t have a bunch of different...

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Director

We are able to easily reach out to our Epic people through our analysts and meet up with them when...

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Director

When it comes to the vendor’s proactivity, I feel like we reach out to them more than they reach out...

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Director

We really struggle with the vendor's implementation services sometimes. I feel like a lot of times,...

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Director

The solution is potentially improving with some of Epic's latest developments. It is evolving, but...

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Director

I don't know that we have always used Epic Inpatient CDI to the fullest extent because of a...

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Director

When it comes to the ease of use of the solution, I find that we have to go back and ask a lot of...

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Manager

I do go on Epic Galaxy. I like that I can go on as a user and see what is out there. I can look at...

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Manager

We have had to do a lot of self-teaching with Epic Inpatient CDI to try to figure out the workflows.

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Manager

I have requested a free-text box in Epic Inpatient CDI; I just want a space where I can type in what...

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Manager

I know there are a lot of AI integrations and other upgrades coming, so I’m hopeful that some things...

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Manager

Epic recently had a pretty major update to the workflow of the solution. I think there were great...

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Manager

We are looking at the vendor's AI packages; however, the cost breakdown is per note, so we get...

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Manager

Impact, to me, means understanding the effect of my work as a CDI specialist. We can compare...

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Manager

Our encoder is from another vendor, and Epic Inpatient CDI works great with that encoder. However,...

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Manager

I love that we are on the same page with Epic. Epic takes our feedback seriously and works on it....

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Manager

I would buy Epic Inpatient CDI again. I like Epic Inpatient CDI because it allows everyone to be on...

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Manager

Epic Inpatient CDI definitely has a learning curve. There were also some training issues with the...

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Manager

Epic's initial training was okay, but we don't have any ongoing training. We should have more...

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Manager

Getting metrics out of Epic Inpatient CDI is painful compared to another vendor that we have; for...

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Manager

Epic is a big supplier of EHRs, so I’m surprised that they don’t have a more robust CDI program....

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Manager

Epic at one point said they were going to give us a one-pager of the metrics for our organization by...

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Manager

Epic has done a lot of upgrades. We have told them that some of the upgrades are essentially useless...

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Manager

It hasn’t been that difficult to review the documentation, write a query, send it to the provider,...

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Manager

One of the things that we requested back when we implemented Epic Inpatient CDI was the ability for...

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Director

Epic is the long-term plan, and we are in it for the long haul. A high percentage of facilities in...

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Director

One thing that is going well is Epic’s innovation. They are moving at a very swift pace. Epic...

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Director

Epic is continually adding more forums across Epic. For example, if an organization has an HIM...

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Director

Sometimes, because Epic is so large and there is so much activity going on, some things get lost....

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Director

The only thing that organizations may have to pay extra for is additional licensing for Nebula,...

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Director

With prioritization of chart reviews, Epic has a lot more criteria than our other CDI tool. We can...

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Director

Epic basically has everything that we will ever need for an EHR. They are always updating their...

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Director

Epic's willingness to help us really goes above and beyond. We are trying to move something into the...

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Director

We would like Epic to move faster with some of the things that are on their road map that we really...

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