Epic Inpatient CDI Commentary
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Subject Expert
Don Seamons
Research Director
Commentary Summary
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User Commentary
Loyalty
We are using another software package because Epic Inpatient CDI is so terrible. We wanted to expand...
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Loyalty, Product
We adopted Epic Inpatient CDI several years ago, and to the extent that we have adopted it, it has...
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Product
We don’t really use Epic Inpatient CDI for much other than sending the queries. We don’t do our...
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Relationship, Operations
Epic is Epic. They are huge, and it is very hard to get real clarity about anything or when things...
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Operations
We did have online training. It wasn't directly from Epic, but we were able to do it online, so that...
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Product
From a query standpoint, I would buy Epic Inpatient CDI again. We send all of our queries through...
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Relationship, Product
I think everyone would love to love Epic Inpatient CDI because it would be so much more streamlined...
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Loyalty, Relationship, Product
Epic is everywhere, and many organizations use their solutions. We would all like to make processes...
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Relationship, Operations
We have worked with Epic for a long time, and we have a solid relationship with them, so our...
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Operations
The end-user training for the system has been a bit spotty. Some of that may be due to our users...
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Relationship, Product
The system's reports are underwhelming for the operational needs of a CDS team. We are working with...
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Product
The system needs better automation. The vendor is pushing out more AI, and we use many of its AI...
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Product
The reports that the system has out of the box are almost nonexistent, and they don't really reflect...
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Product
Epic Inpatient CDI has the needed functionalities.
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Operations, Product
Epic Inpatient CDI is very stable. But there is so much stuff in it that it makes it hard sometimes....
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Culture, Value
The charging for Epic Inpatient CDI is one fee, and we get all the stuff. Epic does have some...
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Relationship
Epic will definitely tell us if they know something is wrong with upgrades and what they are doing...
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Operations, Product
Epic does not like working with other groups. They do not like their data going out there. Epic can...
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Loyalty
We chose Epic Inpatient CDI because our whole hospital went with Epic, so there was no choice by...
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Relationship, Operations
Every time Epic has an upgrade, they give us tip sheets, and that is about it. We ask questions, and...
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Relationship, Operations
The biggest concern that I have with Epic is that we don't know whether they have a CDI consultant...
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Product
Epic’s prioritization of chart reviews and documentation is still a work in progress. We suggested...
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Value
I think Epic tries to give us deals. In reality, the cost of having Epic Inpatient CDI is probably...
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Loyalty, Product
Overall, Epic Inpatient CDI included, the pediatric side of CDI is very nuanced. It is not as...
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Operations
Epic’s education is very high-level and vague.
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Loyalty, Product
Whenever data is moved from system to system, there is a chance that the validity of that data will...
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Product
I have done a lot of customization in Epic Inpatient CDI, and I am extremely satisfied with the...
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Loyalty, Operations
We look to do as much as we can within Epic solutions so that we don’t have a bunch of different...
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Relationship
We are able to easily reach out to our Epic people through our analysts and meet up with them when...
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Relationship
When it comes to the vendor’s proactivity, I feel like we reach out to them more than they reach out...
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Operations
We really struggle with the vendor's implementation services sometimes. I feel like a lot of times,...
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Loyalty, Product
The solution is potentially improving with some of Epic's latest developments. It is evolving, but...
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Relationship, Product
I don't know that we have always used Epic Inpatient CDI to the fullest extent because of a...
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Operations, Product
When it comes to the ease of use of the solution, I find that we have to go back and ask a lot of...
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Relationship, Product
I do go on Epic Galaxy. I like that I can go on as a user and see what is out there. I can look at...
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Operations, Product
We have had to do a lot of self-teaching with Epic Inpatient CDI to try to figure out the workflows.
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Product
I have requested a free-text box in Epic Inpatient CDI; I just want a space where I can type in what...
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Loyalty, Product
I know there are a lot of AI integrations and other upgrades coming, so I’m hopeful that some things...
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Loyalty, Product
Epic recently had a pretty major update to the workflow of the solution. I think there were great...
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Value
We are looking at the vendor's AI packages; however, the cost breakdown is per note, so we get...
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Product, Value
Impact, to me, means understanding the effect of my work as a CDI specialist. We can compare...
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Loyalty, Product
Our encoder is from another vendor, and Epic Inpatient CDI works great with that encoder. However,...
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Loyalty, Relationship, Product
I love that we are on the same page with Epic. Epic takes our feedback seriously and works on it....
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Product
I would buy Epic Inpatient CDI again. I like Epic Inpatient CDI because it allows everyone to be on...
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Operations
Epic Inpatient CDI definitely has a learning curve. There were also some training issues with the...
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Operations
Epic's initial training was okay, but we don't have any ongoing training. We should have more...
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Product
Getting metrics out of Epic Inpatient CDI is painful compared to another vendor that we have; for...
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Relationship, Product
Epic is a big supplier of EHRs, so I’m surprised that they don’t have a more robust CDI program....
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Culture, Relationship
Epic at one point said they were going to give us a one-pager of the metrics for our organization by...
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Operations, Product
Epic has done a lot of upgrades. We have told them that some of the upgrades are essentially useless...
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Operations, Product
It hasn’t been that difficult to review the documentation, write a query, send it to the provider,...
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Relationship, Product
One of the things that we requested back when we implemented Epic Inpatient CDI was the ability for...
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Loyalty, Product
Epic is the long-term plan, and we are in it for the long haul. A high percentage of facilities in...
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Loyalty, Product
One thing that is going well is Epic’s innovation. They are moving at a very swift pace. Epic...
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Relationship
Epic is continually adding more forums across Epic. For example, if an organization has an HIM...
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Relationship, Product
Sometimes, because Epic is so large and there is so much activity going on, some things get lost....
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Value
The only thing that organizations may have to pay extra for is additional licensing for Nebula,...
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Product
With prioritization of chart reviews, Epic has a lot more criteria than our other CDI tool. We can...
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Relationship, Product
Epic basically has everything that we will ever need for an EHR. They are always updating their...
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Relationship
Epic's willingness to help us really goes above and beyond. We are trying to move something into the...
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Relationship, Product
We would like Epic to move faster with some of the things that are on their road map that we really...
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Loyalty, Relationship, Product
Epic has a big plan to enhance their product in the next two to three years, and they have stuff on...
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Operations
Epic does a lot of train-the-trainer stuff, so I don't see a lot of training opportunities with...
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Loyalty
The reporting in Epic's system could use a little tweaking, but Epic is working on that, so I am...
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Loyalty, Product
Epic is working on additional enhancements that I'm aware of and looking forward to. Epic's system...
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Loyalty, Product
We are looking at utilizing the AI that Epic came out with recently. Once we take that AI upgrade,...
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Product
Epic's prioritization of chart reviews is really a good process. They are working on delivering new...
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