All Categories chevron icon Revenue Cycle Management chevron icon Revenue Cycle Technology chevron icon Clinical Documentation Integrity (CDI)
   Bookmark

Epic Inpatient CDI Commentary
Filtered view: All

Subject Expert
Connor Northrup
Associate Engagement Partner
KLAS Associate Engagement Partner - Connor Northrup
 

Commentary Summary

Performance details

Comment Type Breakout

Positive
Neutral
Negative
##
##
##
0%
100%
 
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by:
 Download as Excel
Director

Loyalty

We are using another software package because Epic Inpatient CDI is so terrible. We wanted to expand...

Unrated
Dec 2025

 or  to see details.

Director

Loyalty, Product

We adopted Epic Inpatient CDI several years ago, and to the extent that we have adopted it, it has...

Unrated
Dec 2025

 or  to see details.

Director

Product

We don’t really use Epic Inpatient CDI for much other than sending the queries. We don’t do our...

Unrated
Dec 2025

 or  to see details.

Director

Relationship, Operations

Epic is Epic. They are huge, and it is very hard to get real clarity about anything or when things...

Unrated
Dec 2025

 or  to see details.

Director

Operations

We did have online training. It wasn't directly from Epic, but we were able to do it online, so that...

Unrated
Dec 2025

 or  to see details.

Director

Product

From a query standpoint, I would buy Epic Inpatient CDI again. We send all of our queries through...

Unrated
Dec 2025

 or  to see details.

Director

Relationship, Product

I think everyone would love to love Epic Inpatient CDI because it would be so much more streamlined...

Unrated
Dec 2025

 or  to see details.

Director

Loyalty, Relationship, Product

Epic is everywhere, and many organizations use their solutions. We would all like to make processes...

Unrated
Dec 2025

 or  to see details.

Director

Relationship, Operations

We have worked with Epic for a long time, and we have a solid relationship with them, so our...

Unrated
Dec 2025

 or  to see details.

Director

Operations

The end-user training for the system has been a bit spotty. Some of that may be due to our users...

Unrated
Dec 2025

 or  to see details.

Director

Relationship, Product

The system's reports are underwhelming for the operational needs of a CDS team. We are working with...

Unrated
Dec 2025

 or  to see details.

Director

Product

The system needs better automation. The vendor is pushing out more AI, and we use many of its AI...

Unrated
Dec 2025

 or  to see details.

Director

Product

The reports that the system has out of the box are almost nonexistent, and they don't really reflect...

Unrated
Dec 2025

 or  to see details.

Director

Product

Epic Inpatient CDI has the needed functionalities.

Unrated
Dec 2025

 or  to see details.

Director

Operations, Product

Epic Inpatient CDI is very stable. But there is so much stuff in it that it makes it hard sometimes....

Unrated
Dec 2025

 or  to see details.

Director

Culture, Value

The charging for Epic Inpatient CDI is one fee, and we get all the stuff. Epic does have some...

Unrated
Dec 2025

 or  to see details.

Director

Relationship

Epic will definitely tell us if they know something is wrong with upgrades and what they are doing...

Unrated
Dec 2025

 or  to see details.

Director

Operations, Product

Epic does not like working with other groups. They do not like their data going out there. Epic can...

Unrated
Dec 2025

 or  to see details.

Director

Loyalty

We chose Epic Inpatient CDI because our whole hospital went with Epic, so there was no choice by...

Unrated
Dec 2025

 or  to see details.

Analyst/Coordinator

Relationship, Operations

Every time Epic has an upgrade, they give us tip sheets, and that is about it. We ask questions, and...

Unrated
Dec 2025

 or  to see details.

Analyst/Coordinator

Relationship, Operations

The biggest concern that I have with Epic is that we don't know whether they have a CDI consultant...

Unrated
Dec 2025

 or  to see details.

Analyst/Coordinator

Product

Epic’s prioritization of chart reviews and documentation is still a work in progress. We suggested...

Unrated
Dec 2025

 or  to see details.

Manager

Value

I think Epic tries to give us deals. In reality, the cost of having Epic Inpatient CDI is probably...

Unrated
Dec 2025

 or  to see details.

Manager

Loyalty, Product

Overall, Epic Inpatient CDI included, the pediatric side of CDI is very nuanced. It is not as...

Unrated
Dec 2025

 or  to see details.

Manager

Operations

Epic’s education is very high-level and vague.

Unrated
Dec 2025

 or  to see details.

Manager

Loyalty, Product

Whenever data is moved from system to system, there is a chance that the validity of that data will...

Unrated
Dec 2025

 or  to see details.

Manager

Product

I have done a lot of customization in Epic Inpatient CDI, and I am extremely satisfied with the...

Unrated
Dec 2025

 or  to see details.

Director

Loyalty, Operations

We look to do as much as we can within Epic solutions so that we don’t have a bunch of different...

Unrated
Dec 2025

 or  to see details.

Director

Relationship

We are able to easily reach out to our Epic people through our analysts and meet up with them when...

Unrated
Dec 2025

 or  to see details.

Director

Relationship

When it comes to the vendor’s proactivity, I feel like we reach out to them more than they reach out...

Unrated
Dec 2025

 or  to see details.

Director

Operations

We really struggle with the vendor's implementation services sometimes. I feel like a lot of times,...

Unrated
Dec 2025

 or  to see details.

Director

Loyalty, Product

The solution is potentially improving with some of Epic's latest developments. It is evolving, but...

Unrated
Dec 2025

 or  to see details.

Director

Relationship, Product

I don't know that we have always used Epic Inpatient CDI to the fullest extent because of a...

Unrated
Dec 2025

 or  to see details.

Director

Operations, Product

When it comes to the ease of use of the solution, I find that we have to go back and ask a lot of...

Unrated
Dec 2025

 or  to see details.

Manager

Relationship, Product

I do go on Epic Galaxy. I like that I can go on as a user and see what is out there. I can look at...

Unrated
Dec 2025

 or  to see details.

Manager

Operations, Product

We have had to do a lot of self-teaching with Epic Inpatient CDI to try to figure out the workflows.

Unrated
Dec 2025

 or  to see details.

Manager

Product

I have requested a free-text box in Epic Inpatient CDI; I just want a space where I can type in what...

Unrated
Dec 2025

 or  to see details.

Manager

Loyalty, Product

I know there are a lot of AI integrations and other upgrades coming, so I’m hopeful that some things...

Unrated
Dec 2025

 or  to see details.

Manager

Loyalty, Product

Epic recently had a pretty major update to the workflow of the solution. I think there were great...

Unrated
Dec 2025

 or  to see details.

Manager

Value

We are looking at the vendor's AI packages; however, the cost breakdown is per note, so we get...

Unrated
Dec 2025

 or  to see details.

Manager

Product, Value

Impact, to me, means understanding the effect of my work as a CDI specialist. We can compare...

Unrated
Dec 2025

 or  to see details.

Manager

Loyalty, Product

Our encoder is from another vendor, and Epic Inpatient CDI works great with that encoder. However,...

Unrated
Nov 2025

 or  to see details.

Manager

Loyalty, Relationship, Product

I love that we are on the same page with Epic. Epic takes our feedback seriously and works on it....

Unrated
Nov 2025

 or  to see details.

Manager

Product

I would buy Epic Inpatient CDI again. I like Epic Inpatient CDI because it allows everyone to be on...

Unrated
Nov 2025

 or  to see details.

Manager

Operations

Epic Inpatient CDI definitely has a learning curve. There were also some training issues with the...

Unrated
Nov 2025

 or  to see details.

Manager

Operations

Epic's initial training was okay, but we don't have any ongoing training. We should have more...

Unrated
Nov 2025

 or  to see details.

Manager

Product

Getting metrics out of Epic Inpatient CDI is painful compared to another vendor that we have; for...

Unrated
Nov 2025

 or  to see details.

Manager

Relationship, Product

Epic is a big supplier of EHRs, so I’m surprised that they don’t have a more robust CDI program....

Unrated
Nov 2025

 or  to see details.

Manager

Culture, Relationship

Epic at one point said they were going to give us a one-pager of the metrics for our organization by...

Unrated
Nov 2025

 or  to see details.

Manager

Operations, Product

Epic has done a lot of upgrades. We have told them that some of the upgrades are essentially useless...

Unrated
Nov 2025

 or  to see details.

Manager

Operations, Product

It hasn’t been that difficult to review the documentation, write a query, send it to the provider,...

Unrated
Nov 2025

 or  to see details.

Manager

Relationship, Product

One of the things that we requested back when we implemented Epic Inpatient CDI was the ability for...

Unrated
Nov 2025

 or  to see details.

Director

Loyalty, Product

Epic is the long-term plan, and we are in it for the long haul. A high percentage of facilities in...

Unrated
Oct 2025

 or  to see details.

Director

Loyalty, Product

One thing that is going well is Epic’s innovation. They are moving at a very swift pace. Epic...

Unrated
Oct 2025

 or  to see details.

Director

Relationship

Epic is continually adding more forums across Epic. For example, if an organization has an HIM...

Unrated
Oct 2025

 or  to see details.

Director

Relationship, Product

Sometimes, because Epic is so large and there is so much activity going on, some things get lost....

Unrated
Oct 2025

 or  to see details.

Director

Value

The only thing that organizations may have to pay extra for is additional licensing for Nebula,...

Unrated
Oct 2025

 or  to see details.

Director

Product

With prioritization of chart reviews, Epic has a lot more criteria than our other CDI tool. We can...

Unrated
Oct 2025

 or  to see details.

Director

Relationship, Product

Epic basically has everything that we will ever need for an EHR. They are always updating their...

Unrated
Oct 2025

 or  to see details.

Director

Relationship

Epic's willingness to help us really goes above and beyond. We are trying to move something into the...

Unrated
Oct 2025

 or  to see details.

Director

Relationship, Product

We would like Epic to move faster with some of the things that are on their road map that we really...

Unrated
Oct 2025

 or  to see details.

Director

Loyalty, Relationship, Product

Epic has a big plan to enhance their product in the next two to three years, and they have stuff on...

Unrated
Apr 2025

 or  to see details.

Director

Operations

Epic does a lot of train-the-trainer stuff, so I don't see a lot of training opportunities with...

Unrated
Apr 2025

 or  to see details.

Director

Loyalty

The reporting in Epic's system could use a little tweaking, but Epic is working on that, so I am...

Unrated
Apr 2025

 or  to see details.

Director

Loyalty, Product

Epic is working on additional enhancements that I'm aware of and looking forward to. Epic's system...

Unrated
Apr 2025

 or  to see details.

Director

Loyalty, Product

We are looking at utilizing the AI that Epic came out with recently. Once we take that AI upgrade,...

Unrated
Apr 2025

 or  to see details.

Director

Product

Epic's prioritization of chart reviews is really a good process. They are working on delivering new...

Unrated
Apr 2025

 or  to see details.

 Download as Excel  Print / Save as PDF
We use cookies! We use essential and basic aggregated, depersonalized Google Analytics cookies to provide the type of content which our visitors are most interested in.  Cookie Policy    
​