Epic LTC (SNF/LTC) Commentary

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We work with our Epic people over the LTC area. We interact with our technical support people to...

With every release that comes out, it's more evident that Epic understands the SNF area and what's...

Epic is a step above any other vendor I've worked with in my career in terms of partnering with us...

Things are going well with Epic LTC. When we went live, it was kind of a newer product service line,...

Our operational and long-term care teams were told they had to go to Epic, as opposed to choosing...

There was a lot of wasted downtime in the long-term care trainings from Epic, and our build is a...

Epic does resolve problems. Generally speaking, we do get solutions. The caveat is that the specific...

We have an issue with one of our units not being able to discharge or readmit patients and release...

We are years into our Epic LTC project, and in the beginning, there were a lot more unknowns on our...

For high-escalation things, we have gotten immediate results. There is also stuff that we have been...

Epic is pushing AI a lot. The problem with Epic's AI development is that their development teams are...

Sometimes the timelines don't always add up. Epic has a bit of a different development timeline than...

We have had pushback for a long time, trying to figure out why the system is not working in one...

I have worked to cultivate pretty good relationships with a lot of the developers that we interact...

I don't always agree with Epic’s direction. They tend to develop things that aren't necessarily easy...

The danger I'm trying to get Epic to see is that by not having a broader system approach to AI...

I would recommend Epic LTC for the fact that I know a lot of hospitals are moving to Epic, and I...

My recommendation of Epic LTC doesn't depend on Epic. It depends on the system or the customer...

Epic does on-site visits and offers stuff throughout the years, and they tell us when there is a...

I wish there were more transparency on the status of enhancement requests. There is no way for...

There are some areas that are lacking in Epic LTC. Reporting is a little lacking.

With our previous technical support person, Epic’s support was excellent. With our current technical...

With all of Epic's education courses, it is very hard to cover everything we need. A lot of times,...

If I were talking to someone about the solution, I would discuss how Epic LTC is an all-in-one...

Epic tends to pay attention to things that are going on on our end. They pay attention to the...

I personally am quite happy with the implementation of Epic LTC. I haven't had any issues with it.

If I need to reach out to Epic, the first thing I usually do is email my TS person, and they usually...

Epic is constantly coming up with new things and ideas, and they have a pretty strong road map for...

The LTC area is lower than the ambulatory and inpatient areas because we kind of go back and forth...

We have Epic LTC up and running, and amazingly enough, although the rest of the organization doesn't...

The vendor's support people are excellent, and Epic’s service is pretty proactive, but it could be...

Epic is trying to make a somewhat radical change in how they train for upgrades. They used to...

No one in their right mind is on the latest version of the solution because we can't stay on the...

Epic could do better at avoiding charging for every little thing, but they are a lot better than the...

Integration is one of the main reasons so many people stay with Epic. I would absolutely buy Epic...

Epic LTC is very stable, but the number of special updates we need has spiked recently. I like the...

Navigation is a little bit all over the place in Epic LTC. We have to go over here to do this, and...

Epic could better meet our needs. There are significant gaps. Epic has some black and white...

Epic provides organizations with a tactical support resource. Who specifically an organization's TS...

There could be more predictive tools in the driving tangible outcomes space to help bring some...

We have a great relationship with the developers for the Epic LTC platform. However, because we have...

Epic LTC works. It is nothing overwhelming, but also nothing terrible. It doesn't always work the...