Epic LTC (SNF/LTC) Commentary
Filtered view: All
Subject Expert
Paul Hess
Research Director
If you don't have a login, getting started is easy.
User Commentary
Loyalty, Relationship
Our operational and long-term care teams were told they had to go to Epic, as opposed to choosing...
Login or Create an Account to see details.
Operations
There was a lot of wasted downtime in the long-term care trainings from Epic, and our build is a...
Login or Create an Account to see details.
Relationship
Epic does resolve problems. Generally speaking, we do get solutions. The caveat is that the specific...
Login or Create an Account to see details.
Product
We have an issue with one of our units not being able to discharge or readmit patients and release...
Login or Create an Account to see details.
Operations, Product
We are years into our Epic LTC project, and in the beginning, there were a lot more unknowns on our...
Login or Create an Account to see details.
Relationship
For high-escalation things, we have gotten immediate results. There is also stuff that we have been...
Login or Create an Account to see details.
Loyalty, Product
Epic is pushing AI a lot. The problem with Epic's AI development is that their development teams are...
Login or Create an Account to see details.
Relationship, Product
Sometimes the timelines don't always add up. Epic has a bit of a different development timeline than...
Login or Create an Account to see details.
Relationship, Product
We have had pushback for a long time, trying to figure out why the system is not working in one...
Login or Create an Account to see details.
Relationship
I have worked to cultivate pretty good relationships with a lot of the developers that we interact...
Login or Create an Account to see details.
Relationship, Product
I don't always agree with Epic’s direction. They tend to develop things that aren't necessarily easy...
Login or Create an Account to see details.
Loyalty, Relationship, Product
The danger I'm trying to get Epic to see is that by not having a broader system approach to AI...
Login or Create an Account to see details.
Loyalty, Product
I would recommend Epic LTC for the fact that I know a lot of hospitals are moving to Epic, and I...
Login or Create an Account to see details.
Loyalty, Product
My recommendation of Epic LTC doesn't depend on Epic. It depends on the system or the customer...
Login or Create an Account to see details.
Operations, Value
Epic does on-site visits and offers stuff throughout the years, and they tell us when there is a...
Login or Create an Account to see details.
Relationship, Product
I wish there were more transparency on the status of enhancement requests. There is no way for...
Login or Create an Account to see details.
Product
There are some areas that are lacking in Epic LTC. Reporting is a little lacking.
Login or Create an Account to see details.
Relationship
With our previous technical support person, Epic’s support was excellent. With our current technical...
Login or Create an Account to see details.
Operations, Product
With all of Epic's education courses, it is very hard to cover everything we need. A lot of times,...
Login or Create an Account to see details.
Product
If I were talking to someone about the solution, I would discuss how Epic LTC is an all-in-one...
Login or Create an Account to see details.
Relationship
Epic tends to pay attention to things that are going on on our end. They pay attention to the...
Login or Create an Account to see details.
Operations
I personally am quite happy with the implementation of Epic LTC. I haven't had any issues with it.
Login or Create an Account to see details.
Relationship
If I need to reach out to Epic, the first thing I usually do is email my TS person, and they usually...
Login or Create an Account to see details.
Loyalty, Relationship, Product
Epic is constantly coming up with new things and ideas, and they have a pretty strong road map for...
Login or Create an Account to see details.
Loyalty, Product
The LTC area is lower than the ambulatory and inpatient areas because we kind of go back and forth...
Login or Create an Account to see details.
Product
We have Epic LTC up and running, and amazingly enough, although the rest of the organization doesn't...
Login or Create an Account to see details.
Relationship
The vendor's support people are excellent, and Epic’s service is pretty proactive, but it could be...
Login or Create an Account to see details.
Operations
Epic is trying to make a somewhat radical change in how they train for upgrades. They used to...
Login or Create an Account to see details.
Loyalty, Product
No one in their right mind is on the latest version of the solution because we can't stay on the...
Login or Create an Account to see details.
Value
Epic could do better at avoiding charging for every little thing, but they are a lot better than the...
Login or Create an Account to see details.
Product, Value
Integration is one of the main reasons so many people stay with Epic. I would absolutely buy Epic...
Login or Create an Account to see details.
Product
Epic LTC is very stable, but the number of special updates we need has spiked recently. I like the...
Login or Create an Account to see details.
Product
Navigation is a little bit all over the place in Epic LTC. We have to go over here to do this, and...
Login or Create an Account to see details.
Relationship, Product
Epic could better meet our needs. There are significant gaps. Epic has some black and white...
Login or Create an Account to see details.
Relationship
Epic provides organizations with a tactical support resource. Who specifically an organization's TS...
Login or Create an Account to see details.
Product, Value
There could be more predictive tools in the driving tangible outcomes space to help bring some...
Login or Create an Account to see details.
Relationship, Product
We have a great relationship with the developers for the Epic LTC platform. However, because we have...
Login or Create an Account to see details.
Product
Epic LTC works. It is nothing overwhelming, but also nothing terrible. It doesn't always work the...
Login or Create an Account to see details.
Commentary Summary
Comment Type Breakout