Payer Platform (Payer/Provider Data Exchange) Commentary

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We're trying to do a bunch of Epic things. We're leveraging what we can. As we get more access to...

We'd love to use more of the stuff Epic has in their hub with the payers, but with many of the...

In the revenue cycle space, my general experience is that Epic comes to the table in due time, but...

Our challenge with Payer Platform is that the last couple of payers we've added have been really...

Epic tried getting a group of clients together to work with a payer to implement something, but that...

Chart retrieval is one area where Payer Platform helps because our HIM staff doesn't have to do as...

When we identify a third party doing things better, we feel like a stronger level of engagement from...

I don't see any cost savings from Payer Platform at the moment. The overhead has been significant...

I think there's a lot of opportunity for us to improve our relationship with Payer Platform and with...

Our data is always 100% accurate, so the data flowing out of our system is accurate. The key word...

HIPAA compliance has always been important. We've always been really protective of our patients'...

Epic's support team is always there. If we reach out for help, they always get somebody assigned to...

I can't think of another vendor that gives us as much visibility into the cases we have open and the...

Payer Platform meets our HEDIS needs. We have care gaps, and it helps with those. We're also getting...

Our operational leadership is committed to having one central source and having Epic be the source...

The potential of Payer Platform is great. Does it meet our needs? I want to say no because we've got...

Once we roll out other Payer Platform modules, we need training specific to the workflow for...

I haven't seen a road map lately, but Epic does have a vision. Epic will uphold their end, but the...

I can sense some pushback from various leaders because they're not seeing the benefits of Payer...

There are some features and modules where Epic gives us an application coordinator or an application...

We've been on Payer Platform for several years now, but we're pretty much at the base level with...

There are a number of benefits and features available within Payer Platform, but not everybody is...

I feel like Payer Platform is disjointed. When we implement Epic modules and work directly with the...

I think the interest in Payer Platform seems to be fading because the people who have gone on it in...

The only positive thing I've heard about Payer Platform is that with a value-based risk arrangement,...

With Payer Platform, we deal with different people from the payer organizations. We are dealing with...

The platform is working. I've not heard anything about it being so slow. And I've not heard about...

We pretty much had to learn Payer Platform on our own. We have to reach out and get Epic to train us...

Epic seems to really sell Payer Platform, and they make us think this could be the answer to fixing...

Epic’s training is very good, but they're missing some training opportunities for business users so...

Overall, Epic is a really good vendor partner. They work well with us. Their resources are super...

As far as cost savings go, our value for Payer Platform has blown everybody's initial estimations...

I didn't buy Payer Platform, but at the time, it was the right solution for us. That might have been...

Epic is really good about rising to the challenge when we want to move forward with something that...

Our team is big on relationship building, and with Payer Platform, we've been able to build strong...

One thing that we're sometimes challenged with is the early adopter phase of a new functionality and...

Sometimes I get the sense that Epic is trying to expand in too many directions at once with their...

One of the material strengths for Payer Platform is the neutrality between the payers and the...

The partnership after the implementation with Epic has been better than the partnership with anybody...

Payer Platform is included in the contract fees, so there aren't any hidden charges. I am pressing...

I rate Payer Platform high on the speed and volume of data flowing because of the volume being in...

I have worked with Epic for a number of years, and there are a lot of different avenues to reach...

Payer Platform is still developing. A couple of the features should be pretty simple, but there are...

In terms of the accuracy of data flowing, from what I've seen, I would give Payer Platform a top...

With the cost savings and value return, it's been a little difficult on the provider side to...

There is nothing major we need from Payer Platform in terms of its impact on our relationship with...

Epic is working on things, and they're sharing what they're working on. But it'd be nice if they...

Epic really didn't have any training for a while, but they came up with something recently. I did it...

In terms of complying with CMS interoperability and data exchange, there isn't that functionality...

The baseline configuration for Payer Platform shares a massive portion of the EHR. There were around...

The data being shared through Payer Platform is still based on CCDs, which vary by organization. The...

I know some providers are excited about Payer Platform. My question is whether they understand what...

If a payer wanted data that we didn't want to provide, Epic tries not to get involved. Epic intends...

Payer Platform isn't part of our long-term plans. It's a short-term solution that we want to...

Epic needs a way to share the same type of data with non-Payer Platform payers. I would like to see...

Payer Platform is free to providers, but I think we all know what that means. It means we are the...

We have business use cases, such as clinical quality measures, risk profiles, and the data we need...

I asked Epic how we were expected to get data out of their system for non-Payer Platform payers. The...

Epic said there are three options to share data. We can use Payer Platform, TEFCA, or point-to-point...

I hate this product, and I don't say that lightly. I hate Payer Platform so much that I want to go...

Epic provides essentially no support for our interoperability strategy. I believe the company is...

Payer Platform is sharing a massive amount of data. It also takes the provider out of the ability to...

We're looking at the number of chart pulls we've implemented with a couple of payers using Payer...

The most frustrating part when it comes to Payer Platform is that we don't allow the payers'...

Payer Platform is not a true real-time eligibility tool today, but it has the ability to be that in...

With Payer Platform, payers are required to actually participate at a meaningful level. For our...

Somebody would be screaming if data weren't going to Epic Payer Platform, and I'm not hearing any...

We are doing a real cost-value review and are interested in seeing what the impact of the solution...

We have pretty good relationships with the big Epic providers.

Most other plans that put in Epic Payer Platform view it as an IT project, but they don’t think...

We have varied degrees of excitement from the providers about the solution. The providers that have...

There wasn't a time when we just had Epic Payer Platform; we went live with Tapestry at the same...

Reporting from the solution could be better. Adoption is the stumbling block with the solution, not...

Concurrent reviews cannot be done because providers delay things for revenue cycle purposes.

We're in the process of developing a road map. I would like to move faster, but we have to align our...

Epic doesn’t give us any training for Epic Payer Platform. In fact, I feel like Epic is a little too...

Epic Payer Platform is good, but it needs more participation around the CMS rules for prior...

Epic needs to continue to innovate by finding more ways to surface clinical data across the provider...

Luckily, in our area, we have a large population that has Epic's solutions, but there are some...

Epic is actively engaged in helping develop solutions for the prior authorization component of the...

There is really no other vendor that compares with Epic in terms of what they do. A lot of providers...

When payers first initiated Epic Payer Platform, they were primarily focused on increasing their...

Aetna is using Epic Payer Platform for claims prepayment. Some payers are using Epic Payer Platform...

Sometimes the delays are on our end, but with Epic Payer Platform, the supplemental data files are...

I definitely think Epic Payer Platform is worth the value. I’m surprised when I hear of large...

Anytime we’ve asked Epic to join a call to help us, they have been very supportive. They are always...

Epic has been very collaborative because we’re both trying to maximize quality scores and risk...

We’re trying to get more ownership internally for Epic Payer Platform. We’re also working to have...

I would like Epic to develop the right clinical decision support tools at the point of care. They...

I would still buy Epic Payer Platform again, but I would go in with better expectations or...

I would recommend Epic Payer Platform, with the caveat that using it is a multiyear investment...

A lot of the self-service training modules from Epic aren’t built around payers right now. We're...

In the first several months with Epic Payer Platform, we had some surprises from a pricing and cost...

Epic Payer Platform is pretty strong in terms of speed. The volume has been good. One complaint from...

I have had a few excellent account managers from Epic; they are on top of things and advocate for...

We have signed the CMS interoperability pledge and some broader capabilities, but Epic isn't fully...

Epic has done some work with the Pulse dashboard. It is not new to Epic's system, but it is new in...

The big levels, like risk and quality, have been met with Epic Payer Platform. The data exchange is...

In terms of how satisfied we are with the patient experience, there’s a member experience package as...

Epic Payer Platform’s accuracy of data flowing is very high, but there's definitely still some work...

We use Epic Payer Platform for claims statusing, which is more like revenue cycle support. And...

We've worked very directly with Epic on complying with CMS requirements. We're very satisfied there....

There's always some improvement needed in terms of training, just because of some of the details...

I would rate Epic’s support with a top score because there's a lot of innovative stuff going on, and...

The system definitely helps improve our relationship with providers. For prior authorizations and...

In a value-based care world, we've been talking about eliminating data silos for as long as I've...

We’re very satisfied with the investment. The system has been good for payer-provider relations....

There's a lot of detail to get the quality reporting perfect, but once we dial it in, we get a lot...

We wish that we could get everybody on board with Epic Payer Platform and spend a lot more time...

The payer needs an ROI. They're making an investment with Epic, and the leaders who have given us...

Epic has the Blue Ribbon program with the platform, and it has been quite elusive for all payers. A...

The system has been positive with providers. The vendor enjoys working through the system because it...

Epic is a provider-first organization. When we need support and ask them for something, they will...

The lift for implementing the Epic Payer Platform was extremely heavy. The implementation was...

Epic's system can get us clinical data at a high fidelity. The system also has fast turnaround, and...

Epic Payer Platform doesn't cost us anything, and it has brought a lot of value. It has really...

I have never dealt with anything related to Epic where they haven't met my expectations. I have been...

Epic overcharges for Epic Payer Platform. At the end of the day, Epic is a for-profit business. I...

With Epic Payer Platform, we are trying to do something different in our industry. Ultimately, Epic...

The way Epic works is that the only time there is an additional cost to us is if there is...