Resolute/Prelude/Cadence Ambulatory Commentary
Filtered view: (Health System Owned)
Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Operations
Our challenge is that the Epic people on our implementation and our current Epic technical support...
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Product
When we have a certain type of practice and are putting in someone as the proxy for MyChart, that...
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Operations, Product
In some ways, I like Epic's system better than another system, but in other ways, I don't. In...
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Product
I don't know that Epic is doing a ton with new technology in Prelude because it is pretty baked. We...
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Operations
The initial and ongoing training from Epic is not quite as effective as it used to be. The initial...
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Relationship, Operations
Epic is very good with our upgrades, and their support is great. They also give us a lot of guidance....
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Product
The interoperability throughout the entire patient realm of care from Epic is unmatched to me. No...
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Relationship, Product
Epic maintains top-notch product quality; I would recommend them to anyone.
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Relationship, Operations
Epic has implemented better programs throughout the years, like the BFF program. They have a...
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Product
Resolute Professional Billing is old school. It makes a physician enter every little thing. It...
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Loyalty, Relationship, Product
I don't know whether other products out there are better than Resolute Professional Billing, but I...
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Loyalty, Operations, Product
From an Epic perspective, our health system has let things lapse so much, but we plan to get onto...
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Product
With Epic, there is a lack on both sides of integration between the interfaces of the systems.
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Relationship, Product
There are some things we could do better in Prelude, but I feel like the problems are on our side...
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Culture, Operations
We went live on a certain Epic system, and Epic promised us that we wouldn't have any issues and...
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Relationship
Epic has a very siloed and divisive company base. They have a lot of departments that don't talk to...
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Relationship, Product
We have had some struggles with the way the system is used between us and an affiliate. I like the...
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Culture, Relationship, Value
Epic promotes things and promises things. I know that that is a sales tactic, but they will come in...
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Loyalty, Operations, Product
The system will stay at our organization. It isn't going anywhere. I know that Epic has their...
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Relationship
We have regular calls with Judy Faulkner, so I'm very happy with Resolute Professional Billing and Epic....
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Product
I like Epic’s integration to eligibility clearinghouses because we can provide data in Resolute...
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Operations, Product
Epic's system is awful for professional billing. There is no nice way to say that. Resolute...
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Product
Epic has started looking at certain vendors as competitors recently, and they are forcing restricted...
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Culture, Value
Epic hooks people in by getting them to sign a contract for years ahead so that it would be hard to...
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Relationship
Epic doesn’t keep all promises, but they do a good job of keeping as many as they can. I'm involved...
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Product
Prelude works in tandem with the scheduling and registration pieces. What I like the best about...
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Product
There are very few times that Prelude is down or unavailable to us, so we are not scrambling to try...
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Product
I would like to see improvements with integration into third parties. Everything is built within...
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Operations, Product
Setting up Prelude is the hardest thing most of us have ever done. It is not an easy thing. The...
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Product
I like Prelude’s work queues, the ability to use rules to make things work, the dashboards, and the...
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Relationship
Epic stays on top of things. If we ever have an idea of something, Epic really takes it to heart....
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Relationship
We have a wonderful technical advisor for Prelude. Epic assigns people to us, and I love that...
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Operations
The great thing is that Epic is with the training every step of the way. Other vendors help us do...
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Relationship
Epic is very engaged, and we partner together for solution problem-solving every day. We can log...
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Loyalty
We are starting to really get the benefits that Epic is bringing to most of their clients. We are on...
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Value
We pay Epic a lot. They are just too expensive.
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Culture, Value
We have internal conversations about surprises that we have had from Epic in terms of certain things...
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Product
It is like pulling teeth to get Resolute Professional Billing to talk with other solutions. We have...
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Relationship
Every time I have had a question, I have gotten a fast answer from Epic, so they are very responsive....
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Relationship
I would tell people looking into Epic that we are happy with them, but people should evaluate...
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Relationship
Epic is responsive and knowledgeable, and Prelude is a quality product. I have enjoyed working with...
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Relationship, Operations
If there is a best practice or a solution that might benefit us, sometimes we don't hear about it...
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Product
We love that the professional billing piece is integrated. It is easy to use, and there are a lot of...
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Product
Epic could work on more of a standard solution for provider-based billing and reporting options to...
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Relationship, Value
There are a few things we are still struggling to calculate. But we appreciated Epic’s reaction to...
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Product
My experience with Resolute Professional Billing has been fantastic. The system meets our needs for...
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Product
Resolute Professional Billing stands out against some of its competitors because it is integrated...
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Value
We would buy Resolute Professional Billing again, but we would have to work on the system's price...
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Operations
I like Epic's certification process where people have to take Epic's training and then pass some...
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Operations
I think that Epic has gone away from a lot of the computer-based training that was implemented...
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Operations
Epic's implementation wasn't as good as we expected it to be. There were a lot of things that were...
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Relationship
Epic is very supportive, and they are partners to us. The vendor follows up with us, and they don't...
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Operations
The quality and effectiveness of Epic's initial and ongoing training aren't good. That was a big...
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Relationship
We have no problems with Prelude. I would suggest that a friend working with Epic on Prelude be very...
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Loyalty, Relationship
There are some things that we could do to achieve our current goals in Prelude. We are probably...
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Loyalty, Relationship
I am going to assume my overall satisfaction in a year will stay high because the vendor provides...
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Relationship, Value
Epic is really good at not making promises because they know how hard it is to keep them. The...
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Operations
Epic is really good at training us on how to log in and do a few simple things, but it is really...
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Loyalty, Product
We would like to see more interoperability between the Epic hospital billing module and the Epic...
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Relationship
When there are issues with clearing or with a payer being down, the vendor sends out pretty good messages....
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Loyalty, Product
All of the things that we are looking for are on Epic's development list, like additional reporting...
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Loyalty, Relationship
Epic is an amazing company to work with. They are very forward-thinking and innovative, and they are...
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Value
If we want a feature with bells and whistles, Epic is going to say there is a licensing fee.
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Culture, Relationship
Epic works very hard to keep all of their promises. They work very hard to keep and not miss the...
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Product, Value
Some of Epic’s recent upgrades have saved time for the users. Instances of downtime are very minimal....
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Product
There are still some opportunities to reduce the number of clicks things require, and there is a lot...
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Product
We would like to see a way where the platform can seem more seamless to our end users. We don’t know...
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Product
The product is very good from a billing perspective, but when it comes to some of the work queues...
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Loyalty, Relationship
We contact Epic’s support team a lot by phone. They hear us, but Epic is just such a large ship to...
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Relationship
Epic is proactive. They let us know as soon as they release any developments.
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Product, Value
With Resolute Professional Billing, we can get bills out the door, receive them, and get them paid.
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Value
A lot of what we are looking to do is make our work efficient for our people. Labor is a big...
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Product
Integration with Epic can be very difficult if Epic's system is not up and running on the latest...
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Relationship
The format of things is okay, but looking at encounter information is pretty good on the...
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Culture, Product
I would like to explore whether we could bundle charges more. A lot of the dates of service require...
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Product
Oftentimes with go-lives, there is not as much enhancement with Resolute Professional Billing...
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Loyalty, Operations, Product
Part of our organization is not on Epic's system; they have a different vendor's system. But because...
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Product
Recently, Epic released access navigators on the registration side, and that was the first time in...
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Relationship, Value
Prelude isn’t the cheapest solution to implement and support, but we are paying for quality. In the...
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Product
We are having issues with outside organizations being able to pull their demographic information...
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Product
There are so many different pieces and parts of Resolute Professional Billing that are buried three...
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Relationship
We get good service from Epic. We have a weekly meeting with our claims technical support person to...
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Culture, Loyalty
It would be better if Epic could invest more money in their professional billing side. When I use...
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Value
When we are asking for things, I don't hear anyone having conversations about how much things cost....
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Loyalty
If Epic tells us that the product is going to do X, Y, and Z, then it will do X, Y, and Z. Epic is...
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Relationship
Most of our support comes from our own IT people, so we don't generally go straight to Epic for...
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Relationship
One of our executives is involved with a group that meets with Epic's higher-ups. In those meetings,...
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Relationship, Operations
Epic has read my mind on some of the things that I have wished for, and I have seen those things...
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Culture, Relationship, Operations
Epic is tricky. They say that they are going to do something, and they push that thing out, but the...
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Culture, Value
We talk about things, and Epic advises us about whether something that we are asking for is an extra...
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Relationship
I am happy with Epic, but sometimes, the communication and the explanation of future changes aren't...
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Product
Prelude isn't amazing, but it does a good job.
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Value
With Prelude, we have a huge number of outcomes with missed opportunities. No-shows and cancelations...
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Relationship
We get anything we ask for from Epic. They have gotten a lot better about their standardization, and...
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Relationship, Product
Prelude does everything that Epic says it does. Epic has carried out everything they have promised....
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Relationship
I have worked with Epic’s senior leadership. We have had them come in and reevaluate our system and...
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Relationship
Epic’s service is good. We have a very high level of engagement with the vendor, and they work with...
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Loyalty, Product
Prelude is an excellent product, but because of the way that it handles value-based care and...
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Relationship
Our Epic account executive is very good, but there is a bit of a hierarchy, so getting to the right...
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Product
Resolute Professional Billing is more standard and straightforward than Resolute Hospital Billing.
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