Resolute/Prelude/Cadence Ambulatory Commentary

Filtered view: (Health System Owned)

I wish there were a bit more from the technical side to help with maintenance. Things could be more...

There's always an opportunity to improve the functionality. There are some nuances where the tool...

Epic’s partnership stands out with their support. We had a crazy idea with all sorts of changes we...

Epic does training really well with their foundation stuff. But we have options to set things up in...

When we were first onboarded with Epic, there was a lot of the vendor telling us that we needed to...

Epic regularly releases and updates the road maps of everything that they're working on, and they're...

I would rate getting our money's worth a little lower. A lot of things come back to the cost. With...

Epic could do a better job of documenting their undocumented changes or features. They've started...

Years ago, I wouldn't have said I would buy Epic again, but now I'm all in. A lot of what has...

Regarding Epic's longer-term vision, they have a great page where users can submit ideas. Some of...

We always want a discount, but Epic is fair with their charges. There is a cost, and if I have to...

In the space I've worked in, a lot of the focus has been on Epic's Healthy Planet module. It's...

Resolute Professional Billing is expensive. Healthcare economics aren’t great. Every dollar we spend...

There are things we'd like Resolute Professional Billing to do that it doesn't yet. Epic can't...

One of the things I really love about Epic is that they host annual meetings on their campus. They...

Epic’s support is outstanding. If we run into a problem, we can pick up the phone and get someone to...

Epic has a beautiful campus where our team goes for training. They also have an extensive A-to-Z...

Epic does have a high barrier to entry, so not many organizations can support a full Epic...

I appreciate Epic’s innovation. They try to stay ahead of the curve to support changes in...

It's more difficult to achieve certain outcomes with the system because it does line-item-based...

Epic is part of our long-term plans. We work very closely with Epic, and all development seems to be...

I do like Epic's guarantor interface where we can see everything from a single billing office...

Epic has their own tracking system for creating a ticket for Epic problems, and we have a TS that...

Epic has reporting tools where we are able to run reports easily for how many patients we saw today...

When we have issues with billing, we have multiple ways to fix them in the solution. Things won't...

With Resolute Professional Billing, Epic is developing a lot of AI around their AI agents called Art...

If I were in the market for a new core PM solution, Epic would be my first consideration. For our...

We're doing pretty well with Resolute Professional Billing. We put it in for both the inpatient side...

The system costs more than it should. I'd like to see Epic figure out how they can reduce the price.

Some of the clinic things with Epic take a long time. There are a few things that they really need...

We’d still stick with Epic if we were in the market for a new system. Epic seems to be the Cadillac...

I feel like we're kind of bougie, and that's why we love Epic so much. Epic fixes the things we want...

Epic is the best solution out there. I know it's expensive, but I feel confident in it.

Epic is building more AI automation around coding clinical documentation to lessen the burden on the...

Our relationship with Epic continues to get stronger year over year. They are truly a good partner....

Things have been really excellent with Prelude. I think most of our initiatives now center around...

There is a lot of overlap now between the MyChart and Prelude teams, and with referrals as well, but...

I don't know that I'm ever going to win the battle of more seamless navigation. I'm sort of a...

I'm always pleasantly surprised by what Epic is doing. However, I would like them to fix the faxing....

Epic has a lot of things that are constantly updated, so we can never set the system and forget it....

Prelude is pretty straightforward. Everything's really organized. The system isn't too complicated....

We have dedicated people from Epic who are always available to help us find solutions. They get back...

Epic is a little slow at rolling things out, and I would like better reporting capabilities on the...

Although Prelude has multiple flaws on the front end, its functionality for providers and nursing...

If we were in the market for a practice management system, I would quit because I would never do...

The communication from Epic's support people is not good, and the ticket responses are now months...

I would like to see better communication from Epic before upgrades and feature releases. Anytime...

The technology of Resolute Professional Billing is very strong. Epic is always looking to make it...

We get a lot of support from Epic, and there is no sense that something will require an additional...

Resolute Professional Billing works well for insurance billing, but for self-pay and prepaid...

There can always be improvements, but we're starting to feel now that the software is working for us...

Most people don't understand the revenue cycle, so having a revenue cycle solution that's built into...

There are some different hats we can put on here regarding Resolute Professional Billing’s...

Resolute Professional Billing is just easy to use. It's very helpful. We would just never implement...

Epic holds us accountable. Epic has the Gold Stars program for users who are fully utilizing the...

The system was new to us, so I do not want to ding Epic on their training because we did get there,...

Professional billing should work the same way as hospital billing, but the focus is placed on...

Epic is the only vendor out there that can meet the needs of what we are doing today. They have such...

Epic doesn’t really teach how Resolute Professional Billing relates to other stuff. It is very siloed....

With Resolute Professional Billing, we need to remediate the build that has decayed over time, and I...

I like that Resolute Professional Billing is integrated. We can pull data and follow trends....

I have had the same TS person since we went live with Prelude, and that is highly unusual. That...

One thing that makes Epic the best is the fact that their system is so integrated with all the...

Epic is always coming out with new products and new enhancements. My TS person will bring new...

Epic is not for the faint of heart. Customers should be sure to have a big enough team to handle all...

From a CDI and autonomous coding perspective, Epic is a little behind the other vendors that are out...

Epic is very responsive whenever we go to them with an issue. They are frequently finding things in...

Relative to others we have used, Resolute Professional Billing has a lot of functionality. Overall,...

Epic is very engaged. They partner well, are responsive, and follow up, but we don't always get the...

We have had a lot of operational change management. The Epic technology has kind of forced us, and...

While I'm not a big fan of Epic, they ultimately have a monopoly. They have probably the most...

With Resolute Professional Billing, all of the appropriate tools are there. I would like to see more...

Resolute Professional Billing is very complex. It has a long learning curve, and there is a lot on...

I like that the solution is focused on professional billing. I think it is a good product. The...

The vendor isn't extremely proactive. They need to look ahead at how their business is changing. For...

Prelude is a pretty stable system, and Epic is not trying to change too much. Having multiple...

I like the ease of use of Prelude. We were previously using two systems, and we had to watch to make...

Because we are using multiple solutions from Epic, we have one system where we can do all the things...