Resolute/Prelude/Cadence Ambulatory Commentary
Filtered view: (Health System Owned)
Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Loyalty, Product
Resolute Professional Billing does a really good job with professional billing. I don't think that...
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Loyalty, Product
Resolute Professional Billing is a great product, but it is very busy. There is more than one way to...
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Operations, Product
Epic does a lot of upgrades, and they change things a lot. They will change screens and the...
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Product
Resolute Professional Billing works slightly differently than Resolute Hospital Billing. Resolute...
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Relationship, Operations
I would tell others looking at Resolute Professional Billing that everything depends on the team...
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Relationship, Operations, Product
There was just a lack of communication from Epic around some of the upgrades for Resolute...
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Relationship
Epic doesn't keep all of their promises, but they keep most. There have been some commitments and...
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Relationship
Most of our requests go through our builders. They are the people who work with Epic's support...
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Loyalty, Product
I want patient self-registration to be something that is international. If 52% of the major...
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Relationship
We have made enhancement requests, and Epic's responses have been kind of slow. That is...
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Culture, Value
Epic doesn't charge us for every little thing. With the way our agreement or contract with Epic is...
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Operations
If I could design an education program for Prelude, it would be in-class training supplemented with...
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Product
Epic doesn’t really do any advertising, but if they tell us something is supposed to work, it does....
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Operations
With Epic, we do our own training, and then the IT folks go to whatever training is needed for...
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Operations
We don't completely understand the functionality of some of the tools we have. Nobody has trained me...
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Relationship
I don't ever have to call the executives of Epic, but I do know that they give us all the resources...
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Operations, Product
The product is so complex. I don't know how the vendor can make it easier, but sometimes it is hard...
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Value
I love Resolute Professional Billing. Epic's solutions are incredibly expensive, but I wouldn't want...
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Relationship, Operations, Product
We have been live with Epic's system for many years. There have been some bumps in the road, but for...
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Product
Resolute Professional Billing is a bit difficult. Trying to find patient information sometimes can...
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Operations, Product
There are no major issues with Resolute Professional Billing; it helps us through our validation...
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Product
Epic is what all the major hospitals are using. It allows better patient-to-patient communication...
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Product
I would like to see better reporting for Prelude, especially being able to get to the user level to...
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Relationship
I love that Epic regularly takes our feedback to the research and development teams and develops...
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Relationship
With Epic, there are times when if we are the only ones asking for an enhancement, the likelihood of...
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Loyalty
Epic is really starting to get into the AI space, especially when we talk about automation and...
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Product
Integration is always a struggle. I don't know if the issue is necessarily specific to Epic, but it...
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Relationship
Epic’s support team is strong. They are very good about communicating known issues and providing a...
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Product
Resolute Professional Billing is a great product. We have come a long way with Epic, and we are...
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Relationship, Product
Epic hasn’t kept their promises relating to reporting. They weren't even close to that, and that is...
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Relationship, Product
Resolute Professional Billing and Resolute Hospital Billing are used for separate areas, but they...
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Product
I like Resolute Professional Billing's ease of use. In the past, I have dealt with those DOS-based...
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Product
I wish we could enhance the bulk charge correction on Resolute Professional Billing. Resolute...
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Relationship, Operations
Epic gives pretty good support. We had a lot of support from Epic during the implementation, but we...
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Product
With Resolute Professional Billing, there is a lot of customization we could do to ensure we are...
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Value
I don't pay the Epic bills, but Epic does charge us a little for different bolt-ons and stuff. Epic...
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Value
I don't know for sure with Epic, but it seems like Epic tends to add a charge for everything. I...
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Relationship, Operations
I feel comfortable with Epic’s people. We have some good resources. We don't really get trained from...
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Product
Epic doesn’t allow external information to go into Epic, and I get it, but they should work on that....
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Loyalty, Product
There aren't too many other choices, so that makes it easy to stick with Epic. My main consideration...
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Loyalty, Product
Before we transitioned to Resolute Professional Billing, we were on a different system, and this...
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Relationship, Product
A lot of the recurring communication we have with Epic has to do with new solutions or new features,...
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Culture, Product
Epic does try to offer solutions to integrate the system all into one solution, but they need to...
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Operations
Resolute Professional Billing has a lot of solutions to offer clients, but it can be a little...
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Operations, Product
When we implemented Resolute Professional Billing, we didn't know what we didn't know, and neither...
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Operations
We are having delays with Resolute Professional Billing because we have to get the files together,...
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Operations
We probably should have done end-user testing with Resolute Professional Billing as a part of the...
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Product
At this point, we are still struggling to get reports just to meet our needs. Nothing comes out of...
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Culture, Product
We have had to build everything with Resolute Professional Billing. There are things that we are...
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Loyalty, Product
We use Prelude day in and day out. It very visibly, easily, and transparently drives results. I...
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Relationship
We have technical support from Epic, and we meet with them frequently. We can bring up any issues or...
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Operations
A lot of things have to be built within Epic's system for us to get any type of lessons or training...
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Product
Epic always overhypes their product. In the preservice realm with authorizations when we were...
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Loyalty, Product
I have always enjoyed Epic. If I were in the market for a solution, I would choose Epic's product...
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Relationship, Product
Overall the product is good, but when I want something, the vendor says that they can't do it or...
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Product
We don't have as many reporting capabilities in Resolute Professional Billing as we do on Resolute...
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Product
Guarantor summaries are comparable to hospital billing, but adjustments to guarantor summaries would...
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Product, Value
We would like to see the system's charge transfer process be improved. That is a manual and...
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Loyalty, Product
Epic's systems are extremely customizable. That is one of the reasons that the product is so...
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Product
It is easier to make adjustments in the professional billing area than it is in the hospital billing...
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Product
Resolute Professional Billing is a struggle. If Epic could make it function more like Resolute...
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Product
I would say the strength of Resolute Professional Billing is that the view of it for the end user is...
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Product
Epic obviously has some opportunities to improve the ease of use of Resolute Professional Billing,...
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Operations
Training might be something Epic could improve on. They have good testing for the implementation on...
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Loyalty, Value
I think Epic is still number one in the industry, so I don't know that we would ever switch away...
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Operations, Product
We have had good upgrades and releases with Epic because they lay out a road map and the testing....
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Value
Epic doesn’t take everything into consideration when implementing enhancements. I suppose that is a...
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Culture
Epic oftentimes promotes or demonstrates things in a perfect world and doesn't really bring in any...
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Product
Epic’s upgrades have had many more issues in the last couple of years. We are frequently getting...
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Relationship
We like the functionality and configurability of Resolute Professional Billing. Even if we come...
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Product
What Epic's system doesn't do such a good job of is identifying when it is about to generate a...
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Relationship, Operations
Epic is a great partner, and they are very responsive. A lot of our training comes through our host....
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Loyalty, Value
If I were on the market looking for an EHR or PM solution, cost is probably the biggest driving...
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Operations
Our challenge is that the Epic people on our implementation and our current Epic technical support...
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Product
When we have a certain type of practice and are putting in someone as the proxy for MyChart, that...
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Operations, Product
In some ways, I like Epic's system better than another system, but in other ways, I don't. In...
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Product
I don't know that Epic is doing a ton with new technology in Prelude because it is pretty baked. We...
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Operations
The initial and ongoing training from Epic is not quite as effective as it used to be. The initial...
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Relationship, Operations
Epic is very good with our upgrades, and their support is great. They also give us a lot of guidance....
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Product
The interoperability throughout the entire patient realm of care from Epic is unmatched to me. No...
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Relationship, Product
Epic maintains top-notch product quality; I would recommend them to anyone.
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Relationship, Operations
Epic has implemented better programs throughout the years, like the BFF program. They have a...
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Product
Resolute Professional Billing is old school. It makes a physician enter every little thing. It...
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Loyalty, Relationship, Product
I don't know whether other products out there are better than Resolute Professional Billing, but I...
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Loyalty, Operations, Product
From an Epic perspective, our health system has let things lapse so much, but we plan to get onto...
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Product
With Epic, there is a lack on both sides of integration between the interfaces of the systems.
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Relationship, Product
There are some things we could do better in Prelude, but I feel like the problems are on our side...
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Culture, Operations
We went live on a certain Epic system, and Epic promised us that we wouldn't have any issues and...
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Relationship
Epic has a very siloed and divisive company base. They have a lot of departments that don't talk to...
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Relationship, Product
We have had some struggles with the way the system is used between us and an affiliate. I like the...
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Culture, Relationship, Value
Epic promotes things and promises things. I know that that is a sales tactic, but they will come in...
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Loyalty, Operations, Product
The system will stay at our organization. It isn't going anywhere. I know that Epic has their...
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Relationship
We have regular calls with Judy Faulkner, so I'm very happy with Resolute Professional Billing and Epic....
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Product
I like Epic’s integration to eligibility clearinghouses because we can provide data in Resolute...
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Operations, Product
Epic's system is awful for professional billing. There is no nice way to say that. Resolute...
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Product
Epic has started looking at certain vendors as competitors recently, and they are forcing restricted...
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Culture, Value
Epic hooks people in by getting them to sign a contract for years ahead so that it would be hard to...
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Relationship
Epic doesn’t keep all promises, but they do a good job of keeping as many as they can. I'm involved...
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Product
Prelude works in tandem with the scheduling and registration pieces. What I like the best about...
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Product
There are very few times that Prelude is down or unavailable to us, so we are not scrambling to try...
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Product
I would like to see improvements with integration into third parties. Everything is built within...
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