Resolute/Prelude/Cadence Ambulatory Commentary
Filtered view: (Health System Owned)
Subject Expert
Chris Clune
Research Director
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Product
Resolute Professional Billing is very complex. It has a long learning curve, and there is a lot on...
Login or Create an Account to see details.
Value
I like that the solution is focused on professional billing. I think it is a good product. The...
Login or Create an Account to see details.
Relationship
The vendor isn't extremely proactive. They need to look ahead at how their business is changing. For...
Login or Create an Account to see details.
Product, Value
Prelude is a pretty stable system, and Epic is not trying to change too much. Having multiple...
Login or Create an Account to see details.
Operations
I like the ease of use of Prelude. We were previously using two systems, and we had to watch to make...
Login or Create an Account to see details.
Product
Because we are using multiple solutions from Epic, we have one system where we can do all the things...
Login or Create an Account to see details.
Relationship, Product
I want Epic to do so much more. For example, I want them to do a lot of things to integrate clinical...
Login or Create an Account to see details.
Operations
Epic has good resources for their implementations. Epic has done a lot with integration....
Login or Create an Account to see details.
Relationship, Product
Epic is always rolling out new functionality. They are trying to keep up with what is going on in...
Login or Create an Account to see details.
Relationship
We have regular calls with Epic. They are always available. Epic could reach out more to ask what...
Login or Create an Account to see details.
Operations
Epic does a really good job at training. They provide us with tip sheets and PowerPoint...
Login or Create an Account to see details.
Product
The benefit of having multiple solutions in Epic is that we can see everything that is going on with...
Login or Create an Account to see details.
Relationship
We have technical support people from Epic assigned to us, and we talk to them often. We also have...
Login or Create an Account to see details.
Product
The one thing that we are struggling with is FQHC stuff. That is the one area that sticks out where...
Login or Create an Account to see details.
Product
There is stuff I want in Resolute Professional Billing that I don't have. With Epic, I'm always...
Login or Create an Account to see details.
Product
Sometimes there are too many screens and buttons in Resolute Professional Billing. Epic doesn't need...
Login or Create an Account to see details.
Product
Epic has their own underpayment system, but we don't take full advantage of some of the...
Login or Create an Account to see details.
Relationship, Product
I like the interconnectedness of Resolute Professional Billing. I like some of their reporting...
Login or Create an Account to see details.
Loyalty
Epic has a fairly expensive EHR. We use third-party solutions if Epic's offering isn't as strong as...
Login or Create an Account to see details.
Operations, Product
I don't know that I'm ever extremely satisfied with anything, but Epic did a fairly good job with...
Login or Create an Account to see details.
Loyalty
We aren't moving away from Epic. The system provides a single database for financial and clinical...
Login or Create an Account to see details.
Product
All of our practice-based registration staff members use Prelude. The fact that we can have a...
Login or Create an Account to see details.
Relationship
I think Epic does a pretty good job of being proactive. We do get notices from Epic. Epic’s...
Login or Create an Account to see details.
Relationship
I don't really work with Epic over the phone. We just set up meetings and have strategy calls. We go...
Login or Create an Account to see details.
Product, Value
The benefit our organization has realized by using multiple solutions from our core EHR vendor is...
Login or Create an Account to see details.
Operations
We do our own training. It is adequate, but Epic could do more. I think the training needs to be...
Login or Create an Account to see details.
Loyalty, Product
There are some screen changes that we have asked Epic for that would make Prelude easier to use. I...
Login or Create an Account to see details.
Loyalty, Relationship, Product
Epic is integrating many reporting tools. Old complaints are being addressed. Epic is also including...
Login or Create an Account to see details.
Relationship, Operations
Epic is very conscious about providing the best tool for a space and for certain functions, and they...
Login or Create an Account to see details.
Culture, Value
Epic charges for a lot of things. Regarding adding on the AI stuff, we were not on an all-inclusive...
Login or Create an Account to see details.
Loyalty, Product
Epic is becoming a monopoly. As more organizations go to Epic, Epic is going to become like...
Login or Create an Account to see details.
Operations, Product
Organizations have to be really strategic when deploying the Prelude solution to account for their...
Login or Create an Account to see details.
Operations
While Epic lends some service and we can purchase shared services to help with training, mainly the...
Login or Create an Account to see details.
Operations, Product
Prelude is fantastic and easy to use. It is a very advanced tool. There are a lot of ways to do...
Login or Create an Account to see details.
Loyalty
We just aligned our technology stack to Epic, and we got rid of a lot of third-party systems and...
Login or Create an Account to see details.
Product
I'm completely fine with Epic. We have been using Resolute Professional Billing for many years, so...
Login or Create an Account to see details.
Product
We used the solution to marry our hospital and professional billing. We were able to adjust things...
Login or Create an Account to see details.
Product
With upgrades, there are bugs that come through that cause a lot of problems, but those usually get...
Login or Create an Account to see details.
Product
The professional billing side of the solution is difficult. It is a hard system to work in. From...
Login or Create an Account to see details.
Product
Resolute Professional Billing has its functionality. It is fully integrated with the Epic product,...
Login or Create an Account to see details.
Product
I would like improved ease of navigation in terms of follow-up activities. I would also like to have...
Login or Create an Account to see details.
Product
Resolute Professional Billing isn't something that I would consider to be very easy to use. The...
Login or Create an Account to see details.
Product
I’m not big on Resolute Professional Billing.
Login or Create an Account to see details.
Product
By using multiple solutions from Epic, we have maintained the stability of our offerings to our...
Login or Create an Account to see details.
Product, Value
With Prelude, we have enhanced and optimized the real-time eligibility functionality that Epic has...
Login or Create an Account to see details.
Relationship, Product
Using Resolute Professional Billing has provided us with a level of efficiency that has kept our...
Login or Create an Account to see details.
Product
When it comes to front-end registration, there are some things in Prelude that are very much patient...
Login or Create an Account to see details.
Value
I don't know what the scope plan is or the reasons why our organization chooses to use the...
Login or Create an Account to see details.
Product
Epic keeps upgrading the solution. I still prefer some of the older components that Prelude had...
Login or Create an Account to see details.
Product
We have been using Prelude for several years, and it is a user-friendly application for most things....
Login or Create an Account to see details.
Product
Prelude's reporting is not as robust as we would like it to be. It seems to me that our analysts...
Login or Create an Account to see details.
Product
If we look at the overall quality of Prelude, including reporting and different things like that,...
Login or Create an Account to see details.
Product
Prelude is our main component that stores everything. We use the MyChart function, and we use the...
Login or Create an Account to see details.
Operations
We didn't necessarily have a problem with the implementation of the solution, but the training and...
Login or Create an Account to see details.
Relationship
I don't deal directly with Epic analysts, but we have our own analysts who deal with Epic. In...
Login or Create an Account to see details.
Product
I wouldn't say Resolute Professional Billing meets all of our needs. For the interoperability, there...
Login or Create an Account to see details.
Loyalty, Product
Epic has been a good partner. Resolute Professional Billing is still the best solution out there for...
Login or Create an Account to see details.
Product
One of the benefits of Resolute Professional Billing is that it consolidates the hospital and...
Login or Create an Account to see details.
Loyalty, Product
We do utilize some third-party solutions that we use for secure communications, so we use a...
Login or Create an Account to see details.
Operations, Value
Epic is expensive, and we have not received our money's worth. Epic’s training is weak. Half the...
Login or Create an Account to see details.
Product
The solution's biggest strength would be its ability to capture demographics accurately and easily....
Login or Create an Account to see details.
Product, Value
Prelude is the registration module within our EHR, and it allows the user to register a patient,...
Login or Create an Account to see details.
Loyalty, Product
Now that we have optimized and customized the system, it is working really well with getting charts...
Login or Create an Account to see details.
Loyalty, Relationship, Product
In general, we have had to really work to customize the system, and we are still actively working to...
Login or Create an Account to see details.
Operations
Our Epic implementation was not that great. It was a struggle for us, but with the upgrades, things...
Login or Create an Account to see details.
Relationship, Product, Value
The claims area is wonderful, and we have great support from Epic for charge interfacing. We have...
Login or Create an Account to see details.
Loyalty, Relationship, Product
In this solution, the federally qualified healthcare billing is one of our biggest issues that we...
Login or Create an Account to see details.
Product
I like the ease of access from one part of the system to the next part. We can jump from wherever we...
Login or Create an Account to see details.
Product
From an end-user point of view, there are so many pieces and connections between parts of the...
Login or Create an Account to see details.
Product
I do a lot of analytics in the system, and I'm able to work with the IT team, so I know the system...
Login or Create an Account to see details.
Operations, Product
The Slicer Dicer piece is kind of new to me, and it has been a little bit challenging to learn. It...
Login or Create an Account to see details.
Relationship, Product
Epic’s upgrades are rolled out pretty frequently. We just went through one recently, and Epic has...
Login or Create an Account to see details.
Loyalty, Product
We benefit from using multiple Epic solutions by getting as much as we can into one practice...
Login or Create an Account to see details.
Culture, Value
Epic is still driven by modules, and it is still a bit too a la carte for my liking. It isn't...
Login or Create an Account to see details.
Relationship
We don't depend too much on Epic's traditional support team. We don't call Epic proper unless there...
Login or Create an Account to see details.
Loyalty, Product
Previously, Resolute Professional Billing had Crystal Reports, and those reports were really good. I...
Login or Create an Account to see details.
Product
There are a lot of things that are built into Resolute Professional Billing. Claims are getting out...
Login or Create an Account to see details.
Product
The In Basket feature in Resolute Professional Billing is still not great. Through the years and...
Login or Create an Account to see details.
Operations, Product
There is not too much handholding from Epic to roll out upgrades. Some upgrades are really small,...
Login or Create an Account to see details.
Product, Value
We have a lot of work to do when it comes to optimizing Epic's systems. We are still struggling with...
Login or Create an Account to see details.
Relationship, Value
Epic rarely reaches out to us. I would encourage Epic's leaders to act like partners invested in our...
Login or Create an Account to see details.
Product, Value
One benefit we have seen from using multiple solutions from Epic has been the integration of data....
Login or Create an Account to see details.
Value
It seems like we get charged for every little thing with Epic. However, I don't know whether that is...
Login or Create an Account to see details.
Product
Resolute Professional Billing is very stable. It is one system that I think continues to develop in...
Login or Create an Account to see details.
Operations, Product
I would suggest that Epic continue to develop and implement things with simplicity in mind. We want...
Login or Create an Account to see details.
Product
In terms of things that are delivered in MyChart, there is nothing wrong with the system's...
Login or Create an Account to see details.
Product
Resolute Professional Billing's biggest strength is integration. It is important for our patients to...
Login or Create an Account to see details.
Product
We haven't found Epic's coding software to be sufficient. We have pursued a third-party HCC coding...
Login or Create an Account to see details.
Relationship
Epic has been extraordinarily positive and proactive about helping us get as much juice for our...
Login or Create an Account to see details.
Product
Resolute Professional Billing is a very complete revenue cycle tool. Revenue cycle things aren't...
Login or Create an Account to see details.
Relationship
Epic’s core product is very good. Everyone knows that. However, the biggest thing Epic could do is...
Login or Create an Account to see details.
Relationship, Product
Every time we get an upgrade or a feature release, it breaks more things in Resolute Professional...
Login or Create an Account to see details.
Relationship
Epic does not keep promises on timelines. With the ticketing process that Epic has in place for...
Login or Create an Account to see details.
Product
Resolute Professional Billing is a great program. I'm not knocking it. Epic is just lacking in some...
Login or Create an Account to see details.
Value
I don't see many of the bills or know of all the bills that happen, but with everything that Epic...
Login or Create an Account to see details.
Relationship, Product
The base program of Resolute Professional Billing is phenomenal. By using Epic for multiple...
Login or Create an Account to see details.
Product
We have been trying to get Epic to give us communication work queues. Epic says that is too much...
Login or Create an Account to see details.
Relationship
Epic is probably not going to change. I hope they do. Epic has a very egotistical view that they are...
Login or Create an Account to see details.
Product
The big miss in the functionality of Resolute Professional Billing is that the professional billing...
Login or Create an Account to see details.
Culture, Loyalty, Relationship
Epic does a great job of giving us the tools and the people to help us figure out what needs to...
Login or Create an Account to see details.
Operations
Epic does really well in training. Epic really does put a lot of information out there. They have an...
Login or Create an Account to see details.
Product
Resolute Professional Billing does offer a means for a provider to be seamless in terms of how they...
Login or Create an Account to see details.
Relationship
Epic’s support is really good. We can call or email the support team. Epic’s technical support...
Login or Create an Account to see details.
Loyalty
We can't replace Resolute Professional Billing. I don't think that replacement would happen. We have...
Login or Create an Account to see details.
Product
Resolute Professional Billing needs to be more seamless between the professional billing and the...
Login or Create an Account to see details.
Product
Resolute Professional Billing is a fairly complicated system because it has so much in it. It has...
Login or Create an Account to see details.
Product
Epic doesn't oversell Resolute Professional Billing. They know what the issues are in Resolute...
Login or Create an Account to see details.
Relationship, Product
The product is better than what we had before. Our previous system was very old and archaic, but I...
Login or Create an Account to see details.
Relationship
Epic is very proactive with compliance things, but with certain other things, they probably aren't...
Login or Create an Account to see details.
Product
Resolute Professional Billing is a transaction-based system that is very different than other...
Login or Create an Account to see details.
Product, Value
The benefits that we have realized by using multiple solutions from Epic have been streamlined IT...
Login or Create an Account to see details.
Loyalty, Relationship
Epic doesn't keep all of their promises, but that is more related to when they expect things to be...
Login or Create an Account to see details.
Operations
Due to the frequency of upgrades, there is a lot of information that we don't get the full benefit...
Login or Create an Account to see details.
Relationship
Epic needs to figure out what they want to be when they grow up. They need to figure out whether...
Login or Create an Account to see details.
Operations, Product
I would rate the quality and effectiveness of Epic's implementation services slightly above the...
Login or Create an Account to see details.
Loyalty
We are not in a steady state yet with Resolute Professional Billing. We are still digging ourselves...
Login or Create an Account to see details.
Relationship, Product
Resolute Professional Billing is pretty reliable. If it goes down, the issue is usually our...
Login or Create an Account to see details.
Product
We file for MIPS, and we need interoperability and everything up to the standard to file for...
Login or Create an Account to see details.
Relationship, Operations
I have had a regular touch-base meeting with Epic since before our go-live. Epic is proactive. I can...
Login or Create an Account to see details.
Product
Epic does not keep all their promises. Resolute Professional Billing leaves a lot to be desired. It...
Login or Create an Account to see details.
Operations
Our recent implementation experience with Epic was awful because we were put into a 15-month...
Login or Create an Account to see details.
Loyalty, Product
Our goal and our intent is to run a lean organization, and in order to run lean, we need more...
Login or Create an Account to see details.
Relationship
Epic doesn't really make any promises, but ultimately they are very difficult to work with on...
Login or Create an Account to see details.
Product
Epic could maybe bring Nova Notes, which are our upgrade notes that we use to build with, down to a...
Login or Create an Account to see details.
Relationship
We have a TS person. They have actually been with me for several years, and I am very grateful. That...
Login or Create an Account to see details.
Operations, Product
The workflows in Prelude are really well laid out into navigator sections, so we can manipulate...
Login or Create an Account to see details.
Product
Epic makes very solid products, but we do need to pull in ancillary and adjunct solutions to meet...
Login or Create an Account to see details.
Relationship
We do some pretty crazy stuff around here, and Epic has always been able to figure out how to make...
Login or Create an Account to see details.
Product
I like that regardless of what application we are working on or what area within Epic's system we...
Login or Create an Account to see details.
Operations
Epic could improve some of the reporting functionality and its ease of use. We want end-user...
Login or Create an Account to see details.
Relationship, Product
Epic is pretty transparent. Epic upgrades their system more frequently than our claims management...
Login or Create an Account to see details.
Product
The gigantic weakness of Prelude is having to navigate the system with mouse and keyboard...
Login or Create an Account to see details.
Product
Prelude’s strength is that Epic has switched to navigator sections, and those are much cleaner....
Login or Create an Account to see details.
Relationship, Product
Epic tells us things proactively, but we have to find the information; it is in an email or a link...
Login or Create an Account to see details.
Product
Prelude has a lot of information, and the layout and navigation could be better. We have to collect...
Login or Create an Account to see details.
Operations
Epic gets us mostly there with training, but sometimes there is just so much information that it...
Login or Create an Account to see details.
Relationship, Product
Epic meets our needs pretty well, and they have been able to evolve since we started using them...
Login or Create an Account to see details.
Operations, Product
A lot of times with training, we have to mine for the information from Epic. It is available but not...
Login or Create an Account to see details.
Relationship
Epic keeps their promises the majority of the time. There is always a fallout or something....
Login or Create an Account to see details.
Relationship, Product
I have used another system a lot, but Epic wins by far. Epic is always coming out with so many new...
Login or Create an Account to see details.
Product
The end-user experience with Resolute Professional Billing is one of the things that I would call...
Login or Create an Account to see details.
Loyalty, Product
Resolute Professional Billing does a really good job with professional billing. I don't think that...
Login or Create an Account to see details.
Loyalty, Product
Resolute Professional Billing is a great product, but it is very busy. There is more than one way to...
Login or Create an Account to see details.
Operations, Product
Epic does a lot of upgrades, and they change things a lot. They will change screens and the...
Login or Create an Account to see details.
Product
Resolute Professional Billing works slightly differently than Resolute Hospital Billing. Resolute...
Login or Create an Account to see details.
Relationship, Operations
I would tell others looking at Resolute Professional Billing that everything depends on the team...
Login or Create an Account to see details.
Relationship, Operations, Product
There was just a lack of communication from Epic around some of the upgrades for Resolute...
Login or Create an Account to see details.
Relationship
Epic doesn't keep all of their promises, but they keep most. There have been some commitments and...
Login or Create an Account to see details.
Relationship
Most of our requests go through our builders. They are the people who work with Epic's support...
Login or Create an Account to see details.
Loyalty, Product
I want patient self-registration to be something that is international. If 52% of the major...
Login or Create an Account to see details.
Relationship
We have made enhancement requests, and Epic's responses have been kind of slow. That is...
Login or Create an Account to see details.
Culture, Value
Epic doesn't charge us for every little thing. With the way our agreement or contract with Epic is...
Login or Create an Account to see details.
Operations
If I could design an education program for Prelude, it would be in-class training supplemented with...
Login or Create an Account to see details.
​
Preferences