Resolute/Prelude/Cadence Ambulatory Commentary

Filtered view: (Health System Owned)

In the space I've worked in, a lot of the focus has been on Epic's Healthy Planet module. It's...

Resolute Professional Billing is expensive. Healthcare economics aren’t great. Every dollar we spend...

There are things we'd like Resolute Professional Billing to do that it doesn't yet. Epic can't...

One of the things I really love about Epic is that they host annual meetings on their campus. They...

Epic’s support is outstanding. If we run into a problem, we can pick up the phone and get someone to...

Epic has a beautiful campus where our team goes for training. They also have an extensive A-to-Z...

Epic does have a high barrier to entry, so not many organizations can support a full Epic...

I appreciate Epic’s innovation. They try to stay ahead of the curve to support changes in...

It's more difficult to achieve certain outcomes with the system because it does line-item-based...

Epic is part of our long-term plans. We work very closely with Epic, and all development seems to be...

I do like Epic's guarantor interface where we can see everything from a single billing office...

Epic has their own tracking system for creating a ticket for Epic problems, and we have a TS that...

Epic has reporting tools where we are able to run reports easily for how many patients we saw today...

When we have issues with billing, we have multiple ways to fix them in the solution. Things won't...

With Resolute Professional Billing, Epic is developing a lot of AI around their AI agents called Art...

If I were in the market for a new core PM solution, Epic would be my first consideration. For our...

We're doing pretty well with Resolute Professional Billing. We put it in for both the inpatient side...

The system costs more than it should. I'd like to see Epic figure out how they can reduce the price.

Some of the clinic things with Epic take a long time. There are a few things that they really need...

We’d still stick with Epic if we were in the market for a new system. Epic seems to be the Cadillac...

I feel like we're kind of bougie, and that's why we love Epic so much. Epic fixes the things we want...

Epic is the best solution out there. I know it's expensive, but I feel confident in it.

Epic is building more AI automation around coding clinical documentation to lessen the burden on the...

Our relationship with Epic continues to get stronger year over year. They are truly a good partner....

Things have been really excellent with Prelude. I think most of our initiatives now center around...

There is a lot of overlap now between the MyChart and Prelude teams, and with referrals as well, but...

I don't know that I'm ever going to win the battle of more seamless navigation. I'm sort of a...

I'm always pleasantly surprised by what Epic is doing. However, I would like them to fix the faxing....

Epic has a lot of things that are constantly updated, so we can never set the system and forget it....

Prelude is pretty straightforward. Everything's really organized. The system isn't too complicated....

We have dedicated people from Epic who are always available to help us find solutions. They get back...

Epic is a little slow at rolling things out, and I would like better reporting capabilities on the...

Although Prelude has multiple flaws on the front end, its functionality for providers and nursing...

If we were in the market for a practice management system, I would quit because I would never do...

The communication from Epic's support people is not good, and the ticket responses are now months...

I would like to see better communication from Epic before upgrades and feature releases. Anytime...

The technology of Resolute Professional Billing is very strong. Epic is always looking to make it...

We get a lot of support from Epic, and there is no sense that something will require an additional...

Resolute Professional Billing works well for insurance billing, but for self-pay and prepaid...

There can always be improvements, but we're starting to feel now that the software is working for us...

Most people don't understand the revenue cycle, so having a revenue cycle solution that's built into...

There are some different hats we can put on here regarding Resolute Professional Billing’s...

Resolute Professional Billing is just easy to use. It's very helpful. We would just never implement...

Epic holds us accountable. Epic has the Gold Stars program for users who are fully utilizing the...

The system was new to us, so I do not want to ding Epic on their training because we did get there,...

Professional billing should work the same way as hospital billing, but the focus is placed on...

Epic is the only vendor out there that can meet the needs of what we are doing today. They have such...

Epic doesn’t really teach how Resolute Professional Billing relates to other stuff. It is very siloed....

With Resolute Professional Billing, we need to remediate the build that has decayed over time, and I...

I like that Resolute Professional Billing is integrated. We can pull data and follow trends....

I have had the same TS person since we went live with Prelude, and that is highly unusual. That...

One thing that makes Epic the best is the fact that their system is so integrated with all the...

Epic is always coming out with new products and new enhancements. My TS person will bring new...

Epic is not for the faint of heart. Customers should be sure to have a big enough team to handle all...

From a CDI and autonomous coding perspective, Epic is a little behind the other vendors that are out...

Epic is very responsive whenever we go to them with an issue. They are frequently finding things in...

Relative to others we have used, Resolute Professional Billing has a lot of functionality. Overall,...

Epic is very engaged. They partner well, are responsive, and follow up, but we don't always get the...

We have had a lot of operational change management. The Epic technology has kind of forced us, and...

While I'm not a big fan of Epic, they ultimately have a monopoly. They have probably the most...

With Resolute Professional Billing, all of the appropriate tools are there. I would like to see more...

Resolute Professional Billing is very complex. It has a long learning curve, and there is a lot on...

I like that the solution is focused on professional billing. I think it is a good product. The...

The vendor isn't extremely proactive. They need to look ahead at how their business is changing. For...

Prelude is a pretty stable system, and Epic is not trying to change too much. Having multiple...

I like the ease of use of Prelude. We were previously using two systems, and we had to watch to make...

Because we are using multiple solutions from Epic, we have one system where we can do all the things...

I want Epic to do so much more. For example, I want them to do a lot of things to integrate clinical...

Epic has good resources for their implementations. Epic has done a lot with integration....

Epic is always rolling out new functionality. They are trying to keep up with what is going on in...

We have regular calls with Epic. They are always available. Epic could reach out more to ask what...

Epic does a really good job at training. They provide us with tip sheets and PowerPoint...

The benefit of having multiple solutions in Epic is that we can see everything that is going on with...

We have technical support people from Epic assigned to us, and we talk to them often. We also have...

The one thing that we are struggling with is FQHC stuff. That is the one area that sticks out where...

There is stuff I want in Resolute Professional Billing that I don't have. With Epic, I'm always...

Sometimes there are too many screens and buttons in Resolute Professional Billing. Epic doesn't need...

Epic has their own underpayment system, but we don't take full advantage of some of the...

I like the interconnectedness of Resolute Professional Billing. I like some of their reporting...

Epic has a fairly expensive EHR. We use third-party solutions if Epic's offering isn't as strong as...

I don't know that I'm ever extremely satisfied with anything, but Epic did a fairly good job with...

We aren't moving away from Epic. The system provides a single database for financial and clinical...

All of our practice-based registration staff members use Prelude. The fact that we can have a...

I think Epic does a pretty good job of being proactive. We do get notices from Epic. Epic’s...

I don't really work with Epic over the phone. We just set up meetings and have strategy calls. We go...

The benefit our organization has realized by using multiple solutions from our core EHR vendor is...

We do our own training. It is adequate, but Epic could do more. I think the training needs to be...

There are some screen changes that we have asked Epic for that would make Prelude easier to use. I...

Epic is integrating many reporting tools. Old complaints are being addressed. Epic is also including...

Epic is very conscious about providing the best tool for a space and for certain functions, and they...

Epic charges for a lot of things. Regarding adding on the AI stuff, we were not on an all-inclusive...

Epic is becoming a monopoly. As more organizations go to Epic, Epic is going to become like...