Resolute/Prelude/Cadence Ambulatory Commentary
Filtered view: (Health System Owned)
Subject Expert
Eder Lagemann
VP of Engagement
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User Commentary
Loyalty, Relationship
Some of the clinic things with Epic take a long time. There are a few things that they really need...
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Loyalty
We’d still stick with Epic if we were in the market for a new system. Epic seems to be the Cadillac...
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Relationship
I feel like we're kind of bougie, and that's why we love Epic so much. Epic fixes the things we want...
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Value
Epic is the best solution out there. I know it's expensive, but I feel confident in it.
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Product, Value
Epic is building more AI automation around coding clinical documentation to lessen the burden on the...
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Loyalty, Relationship
Our relationship with Epic continues to get stronger year over year. They are truly a good partner....
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Product
Things have been really excellent with Prelude. I think most of our initiatives now center around...
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Relationship, Operations, Product
There is a lot of overlap now between the MyChart and Prelude teams, and with referrals as well, but...
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Product
I don't know that I'm ever going to win the battle of more seamless navigation. I'm sort of a...
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Value
I'm always pleasantly surprised by what Epic is doing. However, I would like them to fix the faxing....
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Relationship, Product
Epic has a lot of things that are constantly updated, so we can never set the system and forget it....
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Operations, Product
Prelude is pretty straightforward. Everything's really organized. The system isn't too complicated....
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Relationship
We have dedicated people from Epic who are always available to help us find solutions. They get back...
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Relationship, Operations, Product
Epic is a little slow at rolling things out, and I would like better reporting capabilities on the...
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Relationship, Product
Although Prelude has multiple flaws on the front end, its functionality for providers and nursing...
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Operations
If we were in the market for a practice management system, I would quit because I would never do...
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Relationship
The communication from Epic's support people is not good, and the ticket responses are now months...
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Relationship
I would like to see better communication from Epic before upgrades and feature releases. Anytime...
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Loyalty, Product
The technology of Resolute Professional Billing is very strong. Epic is always looking to make it...
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Relationship, Value
We get a lot of support from Epic, and there is no sense that something will require an additional...
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Relationship, Product
Resolute Professional Billing works well for insurance billing, but for self-pay and prepaid...
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Loyalty, Product
There can always be improvements, but we're starting to feel now that the software is working for us...
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Product
Most people don't understand the revenue cycle, so having a revenue cycle solution that's built into...
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Loyalty, Product
There are some different hats we can put on here regarding Resolute Professional Billing’s...
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Product
Resolute Professional Billing is just easy to use. It's very helpful. We would just never implement...
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Relationship, Product
Epic holds us accountable. Epic has the Gold Stars program for users who are fully utilizing the...
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Operations
The system was new to us, so I do not want to ding Epic on their training because we did get there,...
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Product
Professional billing should work the same way as hospital billing, but the focus is placed on...
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Loyalty, Relationship, Product
Epic is the only vendor out there that can meet the needs of what we are doing today. They have such...
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Operations
Epic doesn’t really teach how Resolute Professional Billing relates to other stuff. It is very siloed....
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Operations, Product
With Resolute Professional Billing, we need to remediate the build that has decayed over time, and I...
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Product
I like that Resolute Professional Billing is integrated. We can pull data and follow trends....
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Relationship, Operations
I have had the same TS person since we went live with Prelude, and that is highly unusual. That...
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Product
One thing that makes Epic the best is the fact that their system is so integrated with all the...
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Loyalty
Epic is always coming out with new products and new enhancements. My TS person will bring new...
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Relationship, Product
Epic is not for the faint of heart. Customers should be sure to have a big enough team to handle all...
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Relationship, Product
From a CDI and autonomous coding perspective, Epic is a little behind the other vendors that are out...
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Relationship
Epic is very responsive whenever we go to them with an issue. They are frequently finding things in...
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Product
Relative to others we have used, Resolute Professional Billing has a lot of functionality. Overall,...
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Relationship
Epic is very engaged. They partner well, are responsive, and follow up, but we don't always get the...
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Relationship, Value
We have had a lot of operational change management. The Epic technology has kind of forced us, and...
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Loyalty, Product
While I'm not a big fan of Epic, they ultimately have a monopoly. They have probably the most...
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Loyalty, Product
With Resolute Professional Billing, all of the appropriate tools are there. I would like to see more...
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Product
Resolute Professional Billing is very complex. It has a long learning curve, and there is a lot on...
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Value
I like that the solution is focused on professional billing. I think it is a good product. The...
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Relationship
The vendor isn't extremely proactive. They need to look ahead at how their business is changing. For...
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Product, Value
Prelude is a pretty stable system, and Epic is not trying to change too much. Having multiple...
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Operations
I like the ease of use of Prelude. We were previously using two systems, and we had to watch to make...
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Product
Because we are using multiple solutions from Epic, we have one system where we can do all the things...
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Relationship, Product
I want Epic to do so much more. For example, I want them to do a lot of things to integrate clinical...
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Operations
Epic has good resources for their implementations. Epic has done a lot with integration....
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Relationship, Product
Epic is always rolling out new functionality. They are trying to keep up with what is going on in...
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Relationship
We have regular calls with Epic. They are always available. Epic could reach out more to ask what...
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Operations
Epic does a really good job at training. They provide us with tip sheets and PowerPoint...
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Product
The benefit of having multiple solutions in Epic is that we can see everything that is going on with...
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Relationship
We have technical support people from Epic assigned to us, and we talk to them often. We also have...
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Product
The one thing that we are struggling with is FQHC stuff. That is the one area that sticks out where...
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Product
There is stuff I want in Resolute Professional Billing that I don't have. With Epic, I'm always...
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Product
Sometimes there are too many screens and buttons in Resolute Professional Billing. Epic doesn't need...
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Product
Epic has their own underpayment system, but we don't take full advantage of some of the...
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Relationship, Product
I like the interconnectedness of Resolute Professional Billing. I like some of their reporting...
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Loyalty
Epic has a fairly expensive EHR. We use third-party solutions if Epic's offering isn't as strong as...
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Operations, Product
I don't know that I'm ever extremely satisfied with anything, but Epic did a fairly good job with...
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Loyalty
We aren't moving away from Epic. The system provides a single database for financial and clinical...
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Product
All of our practice-based registration staff members use Prelude. The fact that we can have a...
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Relationship
I think Epic does a pretty good job of being proactive. We do get notices from Epic. Epic’s...
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Relationship
I don't really work with Epic over the phone. We just set up meetings and have strategy calls. We go...
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Product, Value
The benefit our organization has realized by using multiple solutions from our core EHR vendor is...
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Operations
We do our own training. It is adequate, but Epic could do more. I think the training needs to be...
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Loyalty, Product
There are some screen changes that we have asked Epic for that would make Prelude easier to use. I...
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Loyalty, Relationship, Product
Epic is integrating many reporting tools. Old complaints are being addressed. Epic is also including...
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Relationship, Operations
Epic is very conscious about providing the best tool for a space and for certain functions, and they...
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Culture, Value
Epic charges for a lot of things. Regarding adding on the AI stuff, we were not on an all-inclusive...
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Loyalty, Product
Epic is becoming a monopoly. As more organizations go to Epic, Epic is going to become like...
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Operations, Product
Organizations have to be really strategic when deploying the Prelude solution to account for their...
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Operations
While Epic lends some service and we can purchase shared services to help with training, mainly the...
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Operations, Product
Prelude is fantastic and easy to use. It is a very advanced tool. There are a lot of ways to do...
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Loyalty
We just aligned our technology stack to Epic, and we got rid of a lot of third-party systems and...
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Product
I'm completely fine with Epic. We have been using Resolute Professional Billing for many years, so...
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Product
We used the solution to marry our hospital and professional billing. We were able to adjust things...
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Product
With upgrades, there are bugs that come through that cause a lot of problems, but those usually get...
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Product
The professional billing side of the solution is difficult. It is a hard system to work in. From...
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Product
Resolute Professional Billing has its functionality. It is fully integrated with the Epic product,...
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Product
I would like improved ease of navigation in terms of follow-up activities. I would also like to have...
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Product
Resolute Professional Billing isn't something that I would consider to be very easy to use. The...
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Product
I’m not big on Resolute Professional Billing.
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Product
By using multiple solutions from Epic, we have maintained the stability of our offerings to our...
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Commentary Summary
Comment Type Breakout