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Resolute/Prelude/Cadence Ambulatory Commentary
Filtered view: (Over 75 Physicians)(Independent)
Subject Expert
Eder Lagemann
VP of Engagement
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
We've been on Resolute Professional Billing for a very long time, and our setup is not the best....
I wish Epic would put more consideration into organizations that have been live for a long time when...
We have regular check-ins with our technical coordinator and our Epic BFF. It's a good time for us...
Epic’s innovation is always great. I think they're always on top of things in both EHR and billing....
Overall, Resolute Professional Billing requires a lot of personalized building by the organization...
At some point, Epic will be moving forward with what is more of a single billing office platform....
There are new things continuing to come out from Epic. There's Penny, which showcases some of the AI...
One suggestion for improvement would be that if Epic is offering an updated platform in place of...
It’s hard to beat Epic. I think I’ll always stick with Epic just because there's so much we can do...
We recently worked with Epic on a large rebuilding project. Epic had their TS people on site, and...
What's nice for us in Resolute Professional Billing is that once a transaction is posted, I can...
For the first Epic certification training, I understand that somebody can't be in training for a...
Resolute Professional Billing is definitely a top-notch and well-supported platform, but it is...
With Epic, stuff is being developed at such a rapid pace that it’s coming right along. With AI and...
One of the biggest things in our field is the support that we get from Epic. We don't get support...
Epic is not cheap, but they’re good. I don't think we would get anything better anywhere else, but...
Epic has our goals in mind. They always ask what we are trying to do and what our goals are. They're...
Epic has come a long way in considering FQHCs when they're doing their builds. But we still have a...
We're assigned a technical support person, so Epic is very quick to address our issues. We submit a...
From my team's perspective, we actually have to be trained and certified in Epic to be able to...
Epic would be my first consideration if we were in the market for a new core EHR vendor. They're...
The gap with Epic is that the training is designed around a sandbox foundational build. They don't...
Epic is just Johnny on the spot when we need something. They have a very clear road map. We know...
Epic's system is wonderful, but there are some use cases where it may not be everyone's best fit. We...
In the past, we’ve had separate billing revenue cycle software versus our actual EHR, and that just...
Epic is by far our favorite vendor. They provide fantastic support. They're great people who are...
We are kind of a unique organization, but I represent a provider concept and workflow. So payment is...
I am the biggest fan of Epic. I love Resolute Professional Billing. The product remains outstanding....
Epic could improve when it comes to the issue of fair and transparent billing practices. One of the...
Areas where I could see development or continued growth would be contract management and...
Epic is doing very well in terms of helping us utilize their system appropriately to help our...
I think Resolute Professional Billing is able to do way more than we even know because we are still...
Epic charges for everything, and that makes things super confusing. They have just launched a tool...
By using multiple solutions from Epic, we definitely get deeply integrated workflows that come...
Navigating the disconnect in the development of Epic products is extremely difficult. We haven't...
We were the first organization of a certain type to jump onto Epic's software, so we were a guinea...
Epic provides training, but it is often not tailored to our exact build. It is more umbrella...
Epic is pretty good with integrations with third-party applications. There are some bumps in the...
On the whole, I have been very happy with Resolute Professional Billing. It is a great solution for...
Epic has a very good, robust web platform for customer support. We can pull information and training...
Resolute Professional Billing has improved our financial situation. It does not reduce the cost, but...
A lot of things on Epic’s road map tend to get extended for many years above what Epic previously...
Commentary Summary
Comment Type Breakout