Resolute/Prelude/Cadence Ambulatory Commentary
Filtered view: (Over 75 Physicians)(Independent)
Subject Expert
Eder Lagemann
Research Director
If you don't have a login, getting started is easy.
User Commentary
Product
Areas where I could see development or continued growth would be contract management and...
Login or Create an Account to see details.
Relationship, Product, Value
Epic is doing very well in terms of helping us utilize their system appropriately to help our...
Login or Create an Account to see details.
Loyalty, Product
I think Resolute Professional Billing is able to do way more than we even know because we are still...
Login or Create an Account to see details.
Value
Epic charges for everything, and that makes things super confusing. They have just launched a tool...
Login or Create an Account to see details.
Product, Value
By using multiple solutions from Epic, we definitely get deeply integrated workflows that come...
Login or Create an Account to see details.
Product
Navigating the disconnect in the development of Epic products is extremely difficult. We haven't...
Login or Create an Account to see details.
Product
We were the first organization of a certain type to jump onto Epic's software, so we were a guinea...
Login or Create an Account to see details.
Operations
Epic provides training, but it is often not tailored to our exact build. It is more umbrella...
Login or Create an Account to see details.
Product
Epic is pretty good with integrations with third-party applications. There are some bumps in the...
Login or Create an Account to see details.
Loyalty, Product, Value
On the whole, I have been very happy with Resolute Professional Billing. It is a great solution for...
Login or Create an Account to see details.
Relationship
Epic has a very good, robust web platform for customer support. We can pull information and training...
Login or Create an Account to see details.
Product, Value
Resolute Professional Billing has improved our financial situation. It does not reduce the cost, but...
Login or Create an Account to see details.
Value
A lot of things on Epic’s road map tend to get extended for many years above what Epic previously...
Login or Create an Account to see details.
Relationship
It is very hard to get in direct contact with any leaders or people in a higher position at Epic. We...
Login or Create an Account to see details.
Product, Value
The benefits our organization has realized by using multiple solutions from Epic are provider...
Login or Create an Account to see details.
Relationship
Epic is always willing to jump into meetings and resolve Sherlock logs. The vendor is extremely...
Login or Create an Account to see details.
Loyalty
If Epic has something, we will use it. We don't use everything that Epic offers, but we will pick...
Login or Create an Account to see details.
Relationship
It depends on the time of day, but during business hours, Epic's support people will usually get...
Login or Create an Account to see details.
Loyalty, Product
Epic has very robust AI offerings. There are a lot of things that could be done in the system, and...
Login or Create an Account to see details.
Value
Epic's systems are expensive. They are not cheap, but we get what we pay for. Epic's systems are...
Login or Create an Account to see details.
Relationship, Operations, Product
Epic's updates are very scripted and well managed. All of Epic's processes are documented.
Login or Create an Account to see details.
Value
Epic's system is worth the money because it actually costs less in the long run.
Login or Create an Account to see details.
Loyalty, Product, Value
One tangible benefit that we have seen from using multiple solutions from Epic is that everything is...
Login or Create an Account to see details.
Relationship
Epic's support is by far the best support that we have ever received from any vendor. Epic's support...
Login or Create an Account to see details.
Relationship
Epic has a schedule now for upgrades. When we need something, Epic delivers it. We meet with them on...
Login or Create an Account to see details.
Relationship, Product
Epic doesn’t meet all our needs. There is little room for improvement. But they have a diversity of...
Login or Create an Account to see details.
Relationship, Operations
When we implemented Resolute Professional Billing, things were a little uneasy, and we needed more...
Login or Create an Account to see details.
Loyalty, Product
Epic has programs like Honor Roll, Gold Stars, and Keeping Current that provide financial incentives...
Login or Create an Account to see details.
Product, Value
Even with our customizations, we have been able to take Epic's updates in a safe way. We still have...
Login or Create an Account to see details.
Culture, Relationship
Some of our technical support representatives from Resolute Professional Billing are good, but the...
Login or Create an Account to see details.
Product
One benefit we have realized is good interoperability. We have one centralized system that we can do...
Login or Create an Account to see details.
Relationship, Product
The functionality of Resolute Professional Billing doesn't support all of our needs. We do submit...
Login or Create an Account to see details.
Relationship
Epic is very collaborative. They have a sense of urgency depending upon the issue at hand. And they...
Login or Create an Account to see details.
Value
Epic is getting better at avoiding charging for things. They are starting to lump a lot of things...
Login or Create an Account to see details.
Operations, Product
The main benefit of Resolute Professional Billing is the end-to-end revenue cycle. The process...
Login or Create an Account to see details.
Product
Epic is really trying hard to expand and make things easier in the revenue cycle. Sometimes the...
Login or Create an Account to see details.
Loyalty, Relationship
I get stuff almost every day from Epic, and they have pulled in their legal team when we have had...
Login or Create an Account to see details.
Loyalty
Ambulatory-only clinics in hospitals only have a single billing office. We have Resolute...
Login or Create an Account to see details.
Product
If I were starting over, I wouldn't consider any vendors other than Epic. I have worked with other...
Login or Create an Account to see details.
Relationship
We have no problems getting things fixed by Epic when we need to. The original salesperson that I...
Login or Create an Account to see details.
Value
With Resolute Professional Billing, we have seen some improvements in revenue, but we haven't really...
Login or Create an Account to see details.
Loyalty, Relationship
Epic has plenty of resources available that we can use to learn as much as we want. I don't recall...
Login or Create an Account to see details.
Value
Epic has been better at avoiding charging for every little thing. They have always been pretty good,...
Login or Create an Account to see details.
Operations
Every time Epic puts out a new version, they always have their training documents. They also always...
Login or Create an Account to see details.
Culture
Epic does a great job of promoting the product. However, there have been a couple of times when...
Login or Create an Account to see details.
Loyalty, Product
In the Resolute Professional Billing space, Epic is getting to the point where they can meet all of...
Login or Create an Account to see details.
Relationship
The bottom line is that Epic is excellent. They are always improving and looking to find more...
Login or Create an Account to see details.
Product
I like that we can do everything in Resolute Professional Billing. The system operates well with our...
Login or Create an Account to see details.
Relationship
Epic will often give us a heads-up when there are issues, but we also have plenty of times where we...
Login or Create an Account to see details.
Relationship, Product
The advantage of having multiple solutions from Epic is that everything is in one place. That makes...
Login or Create an Account to see details.
Product
Resolute Professional Billing has a lot of automation tools. I would say that the automation that...
Login or Create an Account to see details.
Loyalty, Product
The beauty of Epic's system is that it integrates with different systems. If I were in the market...
Login or Create an Account to see details.
Loyalty
On the credentialing side, we are using a third-party vendor's system. Our health plan wanted to go...
Login or Create an Account to see details.
Product
My low satisfaction with the product's functionality is not Epic's fault. It is our fault because we...
Login or Create an Account to see details.
Loyalty, Product
The number-one reason I love Epic is that they basically have an integrated platform. Our...
Login or Create an Account to see details.
Product
I think Resolute Professional Billing does a good job of keeping track of everything and creating...
Login or Create an Account to see details.
Product
Sometimes, when we are sharing information outside of our organization, we are a little trapped by...
Login or Create an Account to see details.
Commentary Summary
Comment Type Breakout