Resolute/Prelude/Cadence Ambulatory Commentary

Filtered view: (Over 75 Physicians)(Independent)

Epic would be my first consideration if we were in the market for a new core EHR vendor. They're...

The gap with Epic is that the training is designed around a sandbox foundational build. They don't...

Epic is just Johnny on the spot when we need something. They have a very clear road map. We know...

Epic's system is wonderful, but there are some use cases where it may not be everyone's best fit. We...

In the past, we’ve had separate billing revenue cycle software versus our actual EHR, and that just...

Epic is by far our favorite vendor. They provide fantastic support. They're great people who are...

We are kind of a unique organization, but I represent a provider concept and workflow. So payment is...

I am the biggest fan of Epic. I love Resolute Professional Billing. The product remains outstanding....

Epic could improve when it comes to the issue of fair and transparent billing practices. One of the...

Areas where I could see development or continued growth would be contract management and...

Epic is doing very well in terms of helping us utilize their system appropriately to help our...

I think Resolute Professional Billing is able to do way more than we even know because we are still...

Epic charges for everything, and that makes things super confusing. They have just launched a tool...

By using multiple solutions from Epic, we definitely get deeply integrated workflows that come...

Navigating the disconnect in the development of Epic products is extremely difficult. We haven't...

We were the first organization of a certain type to jump onto Epic's software, so we were a guinea...

Epic provides training, but it is often not tailored to our exact build. It is more umbrella...

Epic is pretty good with integrations with third-party applications. There are some bumps in the...

On the whole, I have been very happy with Resolute Professional Billing. It is a great solution for...

Epic has a very good, robust web platform for customer support. We can pull information and training...

Resolute Professional Billing has improved our financial situation. It does not reduce the cost, but...

A lot of things on Epic’s road map tend to get extended for many years above what Epic previously...

It is very hard to get in direct contact with any leaders or people in a higher position at Epic. We...

The benefits our organization has realized by using multiple solutions from Epic are provider...

Epic is always willing to jump into meetings and resolve Sherlock logs. The vendor is extremely...

If Epic has something, we will use it. We don't use everything that Epic offers, but we will pick...

It depends on the time of day, but during business hours, Epic's support people will usually get...

Epic has very robust AI offerings. There are a lot of things that could be done in the system, and...

Epic's systems are expensive. They are not cheap, but we get what we pay for. Epic's systems are...

Epic's updates are very scripted and well managed. All of Epic's processes are documented.

Epic's system is worth the money because it actually costs less in the long run.

One tangible benefit that we have seen from using multiple solutions from Epic is that everything is...

Epic's support is by far the best support that we have ever received from any vendor. Epic's support...

Epic has a schedule now for upgrades. When we need something, Epic delivers it. We meet with them on...

Epic doesn’t meet all our needs. There is little room for improvement. But they have a diversity of...

When we implemented Resolute Professional Billing, things were a little uneasy, and we needed more...

Epic has programs like Honor Roll, Gold Stars, and Keeping Current that provide financial incentives...

Even with our customizations, we have been able to take Epic's updates in a safe way. We still have...

Some of our technical support representatives from Resolute Professional Billing are good, but the...

One benefit we have realized is good interoperability. We have one centralized system that we can do...

The functionality of Resolute Professional Billing doesn't support all of our needs. We do submit...

Epic is very collaborative. They have a sense of urgency depending upon the issue at hand. And they...

Epic is getting better at avoiding charging for things. They are starting to lump a lot of things...

The main benefit of Resolute Professional Billing is the end-to-end revenue cycle. The process...

Epic is really trying hard to expand and make things easier in the revenue cycle. Sometimes the...

I get stuff almost every day from Epic, and they have pulled in their legal team when we have had...

Ambulatory-only clinics in hospitals only have a single billing office. We have Resolute...

If I were starting over, I wouldn't consider any vendors other than Epic. I have worked with other...

We have no problems getting things fixed by Epic when we need to. The original salesperson that I...

With Resolute Professional Billing, we have seen some improvements in revenue, but we haven't really...

Epic has plenty of resources available that we can use to learn as much as we want. I don't recall...

Epic has been better at avoiding charging for every little thing. They have always been pretty good,...

Every time Epic puts out a new version, they always have their training documents. They also always...

Epic does a great job of promoting the product. However, there have been a couple of times when...

In the Resolute Professional Billing space, Epic is getting to the point where they can meet all of...

The bottom line is that Epic is excellent. They are always improving and looking to find more...

I like that we can do everything in Resolute Professional Billing. The system operates well with our...

Epic will often give us a heads-up when there are issues, but we also have plenty of times where we...

The advantage of having multiple solutions from Epic is that everything is in one place. That makes...

Resolute Professional Billing has a lot of automation tools. I would say that the automation that...