Resolute/Prelude/Cadence Ambulatory Commentary
Filtered view: (Over 75 Physicians)(Independent)
Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Relationship
Epic does their best to keep their promises. If they tell us they are going to do something, they do...
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Operations
The training from Epic still lacks a lot about scaling practice allocations and flow. Epic is...
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Operations, Value
Our licensing costs went down with Epic, but our internal staffing costs and hardware costs went way...
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Loyalty, Product
Because my organization has had Resolute Professional Billing for so long, there has been a lot of...
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Operations, Product
Our metrics are excellent. In terms of revenue operations teams, we have several things that we...
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Relationship
The way that Epic is structured, we have individuals who are definitely not at an executive level...
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Product
The cool thing about Epic's system is that it has different dashboards that show us financial...
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Loyalty, Relationship, Product
I would pick Epic all day long. Resolute Professional Billing is above and beyond what I have seen...
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Product
The billing system is good, but there is still a disconnect between billing and the clinical side...
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Loyalty, Product
Our billing team complains about how many clicks there are in Resolute Professional Billing, but...
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Relationship, Operations, Product
We take upgrades really fast as they come out, and Epic has notes that tell us what is coming....
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Relationship
Epic is constantly working on improvements. They are constantly trying to keep up with standards,...
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Loyalty
Our acting IT management people were coders for many years, and they speak quite highly of Resolute...
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Product, Value
The Resolute Professional Billing module offers a much more streamlined approach for our providers...
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Relationship
If Epic can't do something, they tell us that they can't do it. It is not like they are going to...
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Relationship
Epic is really proactively working towards accommodating FQHCs and all the complexities that come...
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Relationship, Operations
We have a person we work with from Epic, and I’m not fully satisfied with them. It has to do with...
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Loyalty, Product
With integration, Epic is improving. They are really good, but we are implementing more and more, so...
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Relationship
We can get to Epic support and open tickets. We pick up the phone and call them, and the line is...
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Operations
With training, it is not always on-site; Epic offers virtual training and webinars. They call them...
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Product
There are a lot of strengths in Resolute Professional Billing in terms of interfacing. There are a...
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Operations, Product
In Resolute Professional Billing, there are a variety of different types of work queues that the...
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Loyalty
Two of the reasons why we chose Epic were their market dominance and the amount of development...
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Relationship
The quality of support is very dependent on who the TS person is. We have some amazing TS people in...
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Operations, Product
When I compare what Epic was several years ago, there have been so many upgrades and improvements...
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Relationship, Operations
We have had a couple of issues since the go-live. While we were building the system, I wanted my...
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Value
We are charged for everything, even for the people who come to do training. The quality of the...
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Loyalty, Operations, Product
Coming to this organization with my knowledge of Epic, I felt that I had a lot more control over how...
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