Secure Chat Comments

 

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Current Time Inside Cache Tag Helper: 9/29/2020 7:27:35 AM and Model.EvProductId = 186731

Commentary Summary

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User Commentary

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Analyst/Coordinator

Service and Support

Epic has been great during the COVID-19 crisis. They do an annual conference, and they converted...

Sep 2020
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CNIO

Other Observations & Comments

For the COVID-19 pandemic, we ended up using Secure Chat a lot for our communications, so we were...

Jun 2020
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CIO

Functionality and Upgrades

We have an answering service, and Secure Chat is working quite well for that. The initial rollout of...

Apr 2020
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CIO

Other Observations & Comments

The only thing Secure Chat doesn’t do is let us invite an outside party. We can’t invite foreign...

Apr 2020
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CIO

Interfacing and Integration

Having Secure Chat integrated with other systems is working quite well for us. The integration...

Apr 2020
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CIO

Other Observations & Comments

We used Secure Chat out of the box, so we were early adopters. We could have complained about the...

Apr 2020
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CMIO

Other Observations & Comments

We will have to see whether we can move onto more of the Epic platform. There is an opportunity in...

Apr 2020
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CMIO

Functionality and Upgrades

There are still reasons why we need more than one secure communications tool. Epic's tool doesn't...

Apr 2020
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CMIO

Service and Support

Epic has a grand road map, and they have been pretty transparent about the features that are being...

Apr 2020
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CMIO

Functionality and Upgrades

Most of the training comes from us. We use Epic's training documents about communication and an...

Apr 2020
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CMIO

Functionality and Upgrades

There are a couple of things that keep Epic from reaching the highest score in terms of the product...

Apr 2020
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CMIO

Service and Support

Epic's platform is reliable, and they support our approach to communication. Epic's support has...

Apr 2020
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CMIO

Interfacing and Integration

The one piece that Epic doesn't do well is external integration. Epic falls a bit short when we want...

Apr 2020
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CMIO

Other Observations & Comments

Epic could be a bit faster with rolling out new technology. They are delivering what they say they...

Apr 2020
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CMIO

Relationship

With Epic, it is hard to define executive involvement. I don't even know who is considered an...

Apr 2020
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CMIO

Service and Support

We are paying for Secure Chat, but we feel like we could be using more of the system to receive our...

Apr 2020
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Director

Functionality and Upgrades

The integration between Secure Chat and our EMR is super great. There aren't as many layers of...

Feb 2020
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Director

Functionality and Upgrades

I would love if Epic made VoIP integration easier. Secure Chat doesn't play well with shared...

Feb 2020
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Director

Functionality and Upgrades

As Epic has gotten bigger, they have gotten more unilateral in the changes that they make. They went...

Jan 2020
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Director

Functionality and Upgrades

Epic has gotten into the mode where they decide what is good for us and put it in the product...

Jan 2020
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Director

Implementation and Training

Epic’s training is really good for the application teams. I have gone to quite a few training...

Jan 2020
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Director

Other Observations & Comments

Secure Chat is turned on because we turn on pretty much everything that Epic has, but the system...

Jan 2020
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Director

Functionality and Upgrades

As Epic has grown, the software has become more stable. When we used to do upgrades when we were...

Jan 2020
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Director

Other Observations & Comments

We had another system long before we had Secure Chat. When Epic builds functionality in other...

Jan 2020
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Director

Service and Support

Epic often talks about things in the user group meetings that take years to materialize. Epic has...

Jan 2020
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Director

Implementation and Training

The bad thing about Epic’s training is that we have to go to Wisconsin to get trained. They don’t do...

Jan 2020
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Director

Functionality and Upgrades

Secure Chat is not as strong of a product as other chat applications. It is very basic.

Jan 2020
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Director

Interfacing and Integration

The system doesn’t really have any integration capabilities that are separate to Epic. We can...

Jan 2020
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Director

Functionality and Upgrades

My main complaint about Secure Chat is that we can’t really tell who uses it. If I send a message,...

Jan 2020
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Director

Other Observations & Comments

We can send a message to anybody, but we don’t know when or whether it is going to be read. If...

Jan 2020
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Director

Service and Support

Epic’s support is quite good. Their IT and operational support people are quite strong.

Jan 2020
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Director

ROI / Cost (care and feeding)

Epic’s expensiveness isn’t so much due to what we pay Epic but what we pay for all the other things...

Jan 2020
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Director

Other Observations & Comments

I have a physician background, and Epic’s EMR is not our favorite thing. The way I feel about Epic...

Jan 2020
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CMIO

Future Outlook

Secure Chat is part of our long-term plans unless something drastically changes. I am cautiously...

Jan 2020
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CMIO

Implementation and Training

If there was formal training with Secure Chat, then I missed it. We basically read PDFs and devised...

Jan 2020
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CMIO

Other Observations & Comments

In terms of the adoption of the system, we trained on it. I am seeing the adoption rates fall...

Jan 2020
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CMIO

Functionality and Upgrades

Secure Chat is easy to use, but it isn’t addressing everything as it should. It isn’t mature. The...

Jan 2020
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CMIO

Lessons Learned

Whether or not I recommend Secure Chat depends on the situation. The advantage of Secure Chat is...

Jan 2020
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CIO

Service and Support

Epic's support is high quality. We really don’t use phone or email support; Secure Chat is mainly...

Jan 2020
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CIO

Functionality and Upgrades

The implementation for Secure Chat was very simple. Secure Chat is critical to our internal...

Jan 2020
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CIO

Functionality and Upgrades

Secure Chat really took off when it became available to nurses and providers that use Hyperspace....

Jan 2020
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CIO

Functionality and Upgrades

Secure Chat is very strong in terms of product quality. New technology comes out quickly as well....

Jan 2020
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CIO

Relationship

Epic is very good at being proactive. We gave our perspective and requests directly to the right...

Jan 2020
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CIO

Functionality and Upgrades

Secure Chat has delivered beyond our expectations in terms of improving interfacility communications...

Jan 2020
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CMIO

Functionality and Upgrades

Any Epic user, no matter their role, has access to Secure Chat in Hyperspace. The killer addition...

Dec 2019
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CMIO

Relationship

We visit Epic regularly to go over our road map and what we need in the next six months. It is...

Dec 2019
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CMIO

Functionality and Upgrades

We heavily leverage push notifications through Secure Chat. Our alarms still run through another...

Dec 2019
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CMIO

Functionality and Upgrades

We have cascading notifications, so there is a primary and a secondary person to notify. We are able...

Dec 2019
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CMIO

Interfacing and Integration

Secure Chat is a great tool, and now we have a great acceptance with Haiku. People are liking Secure...

Dec 2019
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CMIO

Lessons Learned

There are many individuals who are not using Secure Chat. Nurses can now send messages back and...

Dec 2019
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CMIO

ROI / Cost (care and feeding)

Most of Secure Chat is included, but there are some things that Epic adds in terms of charges. Epic...

Dec 2019
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CMIO

Functionality and Upgrades

Secure Chat is very well built, though there are still some functions that we would like to have....

Dec 2019
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Analyst/Coordinator

Functionality and Upgrades

Secure Chat allows us to create groups for texting. We can add multiple people to a chat...

Dec 2019
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Analyst/Coordinator

Relationship

Epic has received improvement requests from us, but their communication regarding the progress of...

Dec 2019
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Analyst/Coordinator

Service and Support

Secure Chat is supported by the ambulatory support representatives at Epic. The ambulatory platform...

Dec 2019
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Analyst/Coordinator

Functionality and Upgrades

The thing I like most about Secure Chat is that it is streamlined. It is also inside the EMR, so we...

Dec 2019
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Analyst/Coordinator

Functionality and Upgrades

The inherent challenge that we have with Secure Chat is that it facilitates unsolicited and...

Dec 2019
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Analyst/Coordinator

Other Observations & Comments

When rolling out Secure Chat, people need to be very purposeful in establishing workflows. Turning...

Dec 2019
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Director

Technology

Overall, things with Secure Chat have been pretty good. The functionality continues to grow with...

Dec 2019
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Director

Interfacing and Integration

Our biggest problem is our independent physicians use different systems, and they are pressuring our...

Dec 2019
 Helpful

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Director

Functionality and Upgrades

Epic keeps adding things with each release, but right now we can't create groups of people in Secure...

Dec 2019
 Helpful

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Director

Future Outlook

When we first started with Secure Chat, the reporting wasn't great, and the notifications we...

Dec 2019
 Helpful

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Director

Other Observations & Comments

There is a certain complexity around retaining and purging strategies and things that are...

Dec 2019
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Director

ROI / Cost (care and feeding)

Secure Chat doesn’t cost extra, so there is no nickel-and-diming. It is included in the purchase of...

Nov 2019
 Helpful

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Director

Win/Loss - Why they were selected (by current clients)

Secure Chat is central to our communication strategy. Originally, we had tried to use another vendor...

Nov 2019
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Director

Functionality and Upgrades

We extended the functionality of Secure Chat into Hyperspace, and that more than doubled our users...

Nov 2019
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Director

Functionality and Upgrades

The current functionality of Secure Chat meets our needs, but the gold standard of what we want is...

Nov 2019
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Director

Relationship

Epic’s executives are pretty involved. We meet with them quarterly.

Nov 2019
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Director

Functionality and Upgrades

Our goal with Secure Chat was to improve communication, and we have certainly achieved that goal. We...

Nov 2019
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CMIO

Service and Support

Epic has been able to keep their promises. Some of the things we have asked for are in progress, so...

Nov 2019
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CMIO

Functionality and Upgrades

Epic doesn’t nickel-and-dime us. Some of the features that we want only come with the next version...

Nov 2019
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CMIO

Service and Support

Support from Epic has always been good. The vendor is pretty good at being proactive, but we also do...

Nov 2019
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CMIO

ROI / Cost (care and feeding)

Everything comes with a price tag, and I would say that Epic is the middle of the road. Their...

Nov 2019
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CMIO

Service and Support

Epic provides webinars that we can learn more from. I think that is really good. Our normal support...

Nov 2019
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CMIO

Relationship

I don’t know that the vendor executives are involved. If I can interpret the executive to be the...

Nov 2019
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CMIO

Service and Support

I think Epic keeps all of their promises. It may take them longer than they think, but eventually,...

Nov 2019
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CMIO

Functionality and Upgrades

Reporting is one area where I wish we were better, and I wish we could do things with the data...

Nov 2019
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CMIO

Functionality and Upgrades

We have a Secure Chat dashboard, but I can't drill down the way I would like to. Maybe that is...

Nov 2019
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CMIO

Functionality and Upgrades

We want Secure Chat to drive tangible outcomes. I am really trying to prove the system's value, and...

Nov 2019
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CMIO

Functionality and Upgrades

Secure Chat is the best thing since sliced bread. I have had at least 30 reference calls from other...

Nov 2019
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CMIO

Functionality and Upgrades

The training was not intense, but it was also not necessary. Epic was really not involved in...

Nov 2019
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CMIO

Implementation and Training

To me, the implementation was pretty nonexistent. But the product is pretty simple, so the...

Nov 2019
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CMIO

Service and Support

There are some things that the system does not do, and there are some things that we are waiting for...

Nov 2019