Secure Chat Commentary
Filtered view: All
Subject Expert
Paul Hess
Research Director
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Loyalty
Secure Chat works exactly as designed. Based on the length of my experience with Epic, I see no...
Login or Create an Account to see details.
Relationship
Epic is good at alerting us to critical issues. Also, we recently had Epic developers on-site to...
Login or Create an Account to see details.
Loyalty
We decided to switch to Secure Chat even though we knew there would be some gaps in the...
Login or Create an Account to see details.
Relationship, Product
I think Epic has a vision, and they do deliver on the vision, but sometimes it takes a long time....
Login or Create an Account to see details.
Loyalty, Product
The number-one thing Secure Chat needs to integrate with that it is not integrating with now is...
Login or Create an Account to see details.
Product, Value
I think there are problems with Secure Chat, but there is a lot of value in having the same vendor...
Login or Create an Account to see details.
Loyalty, Value
We rolled out Secure Chat a lot more broadly than we ever did a different solution because Secure...
Login or Create an Account to see details.
Product
There is always room for improvement, but the updates coming from Epic's headquarters and the way...
Login or Create an Account to see details.
Loyalty, Product
There are still some things that Epic needs to bring in and catch up to. Other solutions let users...
Login or Create an Account to see details.
Loyalty
We have mostly transitioned to Secure Chat; however, we did have to keep our other solution for...
Login or Create an Account to see details.
Loyalty, Operations
We are getting somewhere with Secure Chat. Once someone goes to Epic, things just take a long time....
Login or Create an Account to see details.
Relationship, Product
We like the system's PHI-safe communication across mobile and fixed workstations in Secure Chat....
Login or Create an Account to see details.
Loyalty, Product
We are very happy with Secure Chat, but there is still more to go. One of the improvements that we...
Login or Create an Account to see details.
Product
Secure Chat is good so far, and it is very well-liked. What the staff and physicians really like...
Login or Create an Account to see details.
Operations
We do a lot of the in-house training ourselves. If we could design a training program, it would be...
Login or Create an Account to see details.
Operations, Product
Secure Chat works. It is a very stable platform. It is available during downtime; it doesn't rely on...
Login or Create an Account to see details.
Product, Value
Secure Chat is typically a little bit behind the industry. There are extra modules and third-party...
Login or Create an Account to see details.
Relationship, Product
Secure Chat is very powerful, but we encounter issues when it comes to the staff adoption of it. Our...
Login or Create an Account to see details.
Product
Epic now has the ability to use VoIP natively with their system. We don't have to download something...
Login or Create an Account to see details.
Relationship
Epic’s support team is very responsive when we complain about stuff. Epic is very receptive to...
Login or Create an Account to see details.
Value
I don't pay the bills, but I know Epic is expensive. I would like to see their products be a little...
Login or Create an Account to see details.
Product
Secure Chat has been very well integrated, and it is super intuitive. Integration is where Epic excels....
Login or Create an Account to see details.
Value
To move the app to put VoIP in Secure Chat for app-to-app calling or just VoIP, Epic has come up...
Login or Create an Account to see details.
Loyalty, Value
Secure Chat has taken over our world; it is our clinical and nonclinical communication tool. We were...
Login or Create an Account to see details.
Product
The challenge with Secure Chat is that the reporting tools aren't mature. Epic has made great...
Login or Create an Account to see details.
Relationship
Sometimes Epic is not as proactive about some of the things that come our way as we would like them...
Login or Create an Account to see details.
Relationship, Operations, Product, Value
Epic has release notes for us to review for upgrades, and those are generally good. Also, Secure...
Login or Create an Account to see details.
Product
Secure Chat is a superior product. It has everything we need, and we don't use it nearly to its full...
Login or Create an Account to see details.
Relationship, Product
Everything has been pretty smooth with Secure Chat. We have pretty flawless upgrades, and we have...
Login or Create an Account to see details.
Product
I really like how Epic has continually added new features to Secure Chat, especially enabling...
Login or Create an Account to see details.
Operations, Product
It has been so long since we were trained with Epic years ago. However, I would say with Secure...
Login or Create an Account to see details.
Loyalty, Relationship
We had to tell Epic what needed to be fixed on Secure Chat. However, Epic reaches out to us all the...
Login or Create an Account to see details.
Product
Our biggest communication challenge is making sure that the nurses know when not to use Secure Chat....
Login or Create an Account to see details.
Relationship, Operations
I look at Epic’s webinars for their unified communications and things like that, and they tell us...
Login or Create an Account to see details.
Product
Compared to when it first started, Epic has anticipated a lot of what people need now, probably...
Login or Create an Account to see details.
Relationship, Product
The limitations we have are our own limitations, not Epic's. If we had everything we needed for...
Login or Create an Account to see details.
Operations, Product
If someone knows how to send text messages or use Instagram or Snapchat, they won't have issues...
Login or Create an Account to see details.
Relationship
Epic is so great when supporting us. We get road maps from Epic for Secure Chat. They are all posted...
Login or Create an Account to see details.
Loyalty, Relationship, Product
Epic is building communication for Secure Chat between different healthcare systems. We would love...
Login or Create an Account to see details.
Product
I get complaints that Secure Chat is being misused, but Epic doesn't make it easy to audit the...
Login or Create an Account to see details.
Product
The Secure Chat functions and tools are great. We have never had an Epic product that hasn't worked.
Login or Create an Account to see details.
Loyalty, Product
Having Secure Chat integrated into our unified call schedule is an area that we have run into some...
Login or Create an Account to see details.
Relationship, Product
End users say that conversations in Secure Chat are too much like texting. They don’t follow the...
Login or Create an Account to see details.
Loyalty, Product
There is a form factor that I can foresee arising, and that is a large screen in every exam room....
Login or Create an Account to see details.
Loyalty, Product
The integration problems we have with MyChart are usually with the third-party unified call schedule...
Login or Create an Account to see details.
Product
One of the challenges we are facing with Secure Chat is the wide variety of usage patterns....
Login or Create an Account to see details.
Relationship
We have had a pretty significant dialogue with the Epic leadership, and their R&D team is pretty...
Login or Create an Account to see details.
Product
Our end users don’t like the idea that they are not seeing the complete suite of message management...
Login or Create an Account to see details.
Relationship, Product
It is our task as an organization to hammer home that this system is not a shortcut to the...
Login or Create an Account to see details.
Relationship, Product
I would tell someone looking into Secure Chat to make sure that their clinical leadership, both on...
Login or Create an Account to see details.
Operations
For our updates of Secure Chat, Epic will help generate training materials that we then roll out to...
Login or Create an Account to see details.
Product
We need to use Secure Chat with the same common-sense guideposts and guardrails that we would expect...
Login or Create an Account to see details.
Product
We have this legacy understanding that is not the current state or correct, and from a people and...
Login or Create an Account to see details.
Product
The question that exists is whether Secure Chat is part of the legal medical record. It would be...
Login or Create an Account to see details.
Loyalty, Product
Epic has made Secure Chat more fully featured in the last few years. When it came out, there were a...
Login or Create an Account to see details.
Relationship
There is a complexity and sometimes a reluctance around the Epic customer support people...
Login or Create an Account to see details.
Product
People take to Secure Chat like ducks jumping into a pond for the first time. Secure Chat is a very...
Login or Create an Account to see details.
Operations
Epic doesn’t really provide training for Secure Chat; they expect us to create our own training...
Login or Create an Account to see details.
Relationship, Product
One of the key areas Epic needs to continue to improve is on-call, third-party solution integration...
Login or Create an Account to see details.
Product
We are big consumers of Secure Chat. Our nurses use it almost exclusively, so it was a perceived big...
Login or Create an Account to see details.
Relationship
Working with the Secure Chat team has been good. They are a little myopic; I don’t expect them to...
Login or Create an Account to see details.
Product
Communicating across other organizations is not currently something we can do with Secure Chat and...
Login or Create an Account to see details.
Product
The biggest strengths of Secure Chat are instant communication and the ability to link to a patient...
Login or Create an Account to see details.
Relationship, Product
Epic is actually putting in some of the things that I have recommended in our next upgrade. They...
Login or Create an Account to see details.
Culture, Loyalty
Any unkept promises had more to do with functionality pieces that we had requested or made sure were...
Login or Create an Account to see details.
Operations, Product
With Secure Chat being so new for our organization, one challenge is just getting people used to the...
Login or Create an Account to see details.
Product
There is a lot of functionality that we like in the solution that is very similar to what we...
Login or Create an Account to see details.
Product
I know that Epic has phenomenal reporting in other areas, but that is one thing they could improve...
Login or Create an Account to see details.
Product, Value
The attachment of patient context is almost unbeatable with Secure Chat. Not having to transpose...
Login or Create an Account to see details.
Loyalty
I would like to see the development of some optimization items that we have requested from Epic. I...
Login or Create an Account to see details.
Relationship, Product
Epic could have better integrations and connections with third-party companies. That has been a bit...
Login or Create an Account to see details.
Loyalty
Moving to Secure Chat was kind of a game-time decision. We were vetting Secure Chat out for quite...
Login or Create an Account to see details.
Product
With Secure Chat, sometimes we struggle with people putting time-sensitive, clinical information in...
Login or Create an Account to see details.
Product
Secure Chat is a great communication tool. It allows us to talk to our colleagues across the...
Login or Create an Account to see details.
Relationship, Operations
With Epic, we have an escalation structure that goes to a person that is specifically an expert in...
Login or Create an Account to see details.
Product
Secure Chat integrates so nicely with Epic's EMR. Any third-party solution would not do that. Secure...
Login or Create an Account to see details.
Product
I would like Epic to make Secure Chat’s notifications more customizable. Also, the biggest challenge...
Login or Create an Account to see details.
Product
Secure Chat is a good functionality that Epic introduced because folks have been looking for ways to...
Login or Create an Account to see details.
Product
Part of the problem with Secure Chat is that it can sometimes be very intrusive. If we have people...
Login or Create an Account to see details.
Loyalty, Relationship, Product
The Secure Chat upgrades have been pretty seamless and do everything that Epic says they will do....
Login or Create an Account to see details.
Relationship, Product
Epic keeps working on improving things for Secure Chat, but sometimes I wonder why they didn’t bring...
Login or Create an Account to see details.
Relationship
The support from Epic is very good. They reach out regularly, meet with me, address my concerns, and...
Login or Create an Account to see details.
Product
We really don't base any workflows on Secure Chat because it is an optional technology. People can...
Login or Create an Account to see details.
Product, Value
The biggest challenge we are facing with our communication strategy is interoperability between the...
Login or Create an Account to see details.
Loyalty, Product
One of our big needs and the reason we are using the Secure Chat product today for clinical...
Login or Create an Account to see details.
Relationship
With Secure Chat, we knew what we were going to get. We talked to other organizations, and we...
Login or Create an Account to see details.
Product
Secure Chat has some limitations. It doesn't do some things that other basic chat communication apps...
Login or Create an Account to see details.
Loyalty, Relationship, Product
Epic is very innovative. The AI world is leapfrogging, and that will be a game changer. AI will...
Login or Create an Account to see details.
Loyalty, Product
Secure Chat is improving. It is integrated with Epic's other systems, and it has some features that...
Login or Create an Account to see details.
Operations
We had to do a lot of training for the system ourselves, but we got materials from the vendor, and...
Login or Create an Account to see details.
Product
Most of our challenges didn't have to do with Secure Chat. They had to do with integrating Epic's...
Login or Create an Account to see details.
Relationship
I have been told that it is easier to get ahold of folks with Secure Chat than with other solutions...
Login or Create an Account to see details.
Operations
In terms of integration, there is nothing the vendor can't do. Also, we have never had issues with...
Login or Create an Account to see details.
​
Preferences