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There is tremendous value to be found in a solid clinical communications platform when an organization elevates its importance. But there remains a lack of clarity around clinical communication platfo

Ultimately, providers will have to balance functionality, cost, organizational goals and the synergies that these secure communications vendors have with their existing IT landscape.

One of the generally recognized truths in healthcare is that clinicians often use their personal cell phones to text about work. These conversations run the serious risk of violating HIPAA.

Performance

Clinical Communication Platforms 2020—Advanced User Insights

07 July 20 | Paul Hess and Paul Warburton

Clinical communication platforms continue to evolve, and the COVID-19 pandemic has put increased emphasis on communication workflows. To learn what is possible and what best practices lead to success, KLAS conducted interviews with healthcare organizations identified by their vendor partners as the most advanced in clinical communication; three to five advanced users were interviewed for each vendor. These organizations are seeing real outcomes, such as improved efficiency, security, and patient satisfaction. The following sections cover what workflows communication platforms are being used for, outcomes achieved, and advanced users’ lessons learned.

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