Tell us about you
Work Email required
Organization required
First Name required
Last Name required
Job Title required
Phone required (###) ###-####, or int ######...
City required
State/Province required
Tell us about your organization
Looks like we’re already familiar with you!
Please press next to continue with the survey.
Looks like we’re already familiar with you!
According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.
If you are trying to access KLAS research data and reports, an email has been sent to with a link to login.
If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.
Membership Commitment
In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.
By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
Thank You! Your information was submitted successfully!
Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
Thank You! Your information was submitted successfully!
Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.
If you have any further questions please contact info@klasresearch.com or 1-800-920-4109.
Surprise! Looks like we already have an account for you.
An email has been sent to blah@blah.com with a link to login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
Secure Chat Comments
Filtered view: All
Subject Expert
Commentary Summary
Want to see full details?
User Commentary
CMIO
Secure Chat is a great way to have HIPAA-compliant chats across devices in our organization. We hope...
Login or Create an Account to see details.
CMIO
Epic could improve by helping us to do things optimally and getting our people to use their tools....
Login or Create an Account to see details.
CMIO
We have an excellent relationship with Epic. They are the go-to vendor for my team. I haven't...
Login or Create an Account to see details.
Director
Around the time of the pandemic, we started more aggressively using Secure Chat and using it in...
Login or Create an Account to see details.
Director
We are sometimes challenged when it relates to our teams that are less computer based than others....
Login or Create an Account to see details.
Analyst/Coordinator
We have not had any major requests or any utilization changes with Secure Chat. It is being adopted...
Login or Create an Account to see details.
Analyst/Coordinator
Epic did a lot to help us with COVID-19 and had fast responses and turnaround times.
Login or Create an Account to see details.
VP/Other Executive
Our Secure Chat usage has ramped up markedly with COVID-19, and it has stayed steady since then....
Login or Create an Account to see details.
VP/Other Executive
Epic is very careful about making promises. However, if Epic gives us a promise, they stick to it.
Login or Create an Account to see details.
VP/Other Executive
Secure Chat gives us a secure way to communicate by leveraging the solution within mobile devices as...
Login or Create an Account to see details.
VP/Other Executive
Epic has built out some functionality related to on-call shifts, but Secure Chat is built for Epic...
Login or Create an Account to see details.
CMIO
Epic has solved a lot of latency problems. We haven’t had any issues with that in a while. That is...
Login or Create an Account to see details.
CMIO
Epic is developing lots of bells and whistles, but the one thing they have left to fix is that if I...
Login or Create an Account to see details.
CMIO
In terms of impact, one is a reduction in the use of paging. Before Secure Chat, I would have to...
Login or Create an Account to see details.
CMIO
One outcome that we would like to see is more efficient communication with groups other than...
Login or Create an Account to see details.
CIO
We have a bridge strategy of sorts in place. If Epic can provide 80%–85% of the functionality that...
Login or Create an Account to see details.
CIO
Secure Chat has been a good success thus far, but I anticipate us really turning the corner as we...
Login or Create an Account to see details.
CMO
The functionality is good. Secure Chat is tied to the EMR, and we are able to asynchronously message...
Login or Create an Account to see details.
CMIO
There are a lot of things that could be better with Secure Chat. For instance, I would like to have...
Login or Create an Account to see details.
CMIO
I am a big fan of Secure Chat. We like the ability to tell that somebody has read a message and is...
Login or Create an Account to see details.
CMIO
Secure Chat is a little weird on the inpatient side. We type in a box that shows one or two lines,...
Login or Create an Account to see details.
CMIO
Epic has evolved since we started. They take their customer feedback and give extra options as...
Login or Create an Account to see details.
CMIO
The vendor did a good job of giving us tools to help with the initial training and implementation....
Login or Create an Account to see details.
CMIO
Secure Chat has functionality that is missing related to when to be contacted. There need to be...
Login or Create an Account to see details.
CMIO
Epic doesn’t have a good solution for connecting with a patient’s PCP that is not in our network....
Login or Create an Account to see details.
CMIO
We have to create our own dashboards for outcomes. It would be better if the system had an...
Login or Create an Account to see details.
CMIO
If an organization is using Epic's enterprise system or a number of Epic solutions, Secure Chat...
Login or Create an Account to see details.
CMIO
We would like for Epic to allow us to create a configuration that lets clinicians say they are...
Login or Create an Account to see details.
CMIO
Epic's implementation services are really good. Epic is really committed to not letting anybody...
Login or Create an Account to see details.
VP/Other Executive
I love Secure Chat; everyone here seems to love it. One slick feature is the ability to link a...
Login or Create an Account to see details.
VP/Other Executive
When we rolled out Secure Chat, we did not set rules that defined what a chat, call, or message was,...
Login or Create an Account to see details.
VP/Other Executive
Our nurses check out secure phones for their shifts so that they can use Secure Chat. That has been...
Login or Create an Account to see details.
Director
Epic has been pretty honest with us about what Secure Chat is and what it is not. I don't feel like...
Login or Create an Account to see details.
Director
We didn't do very much training for Secure Chat. It has been pretty easy to adopt. Our main...
Login or Create an Account to see details.
Director
Secure Chat is a great tool. It is very easy to use. In general, we are seeing a lot of use with...
Login or Create an Account to see details.
Director
Understanding how to use Secure Chat organizationally has certainly been challenging. We had more...
Login or Create an Account to see details.
Director
The challenge with Secure Chat has been more about our expectations of what it would do for us....
Login or Create an Account to see details.
Director
We are an Epic shop, and we use the system a ton. We love it. It is user friendly. I don't know what...
Login or Create an Account to see details.
CMIO
I would love to get rid of pagers at some point, and Secure Chat doesn't support that. I want the...
Login or Create an Account to see details.
CMIO
Overall, we are very happy with Secure Chat. It does what it is supposed to do. It delivers secure...
Login or Create an Account to see details.
CMIO
Epic could improve their group functionality. If we have a group that changes a lot, we can add...
Login or Create an Account to see details.
CMIO
Where we are going with Secure Chat is results notifications. If we get a lab result, I want the lab...
Login or Create an Account to see details.
CMIO
Secure Chat is pretty much an out-of-the-box solution. It has worked as advertised. There are some...
Login or Create an Account to see details.
CMIO
Epic does very well in terms of support. We always have access to their technical services. They are...
Login or Create an Account to see details.
CMIO
Epic has been pretty good about telling me what they can do and when they can do it. Granted, I have...
Login or Create an Account to see details.
CMIO
I am happy with Secure Chat in terms of receiving our money's worth. It is a fantastic return on...
Login or Create an Account to see details.
CMIO
Secure Chat is fine. We just have to operationalize the product a little bit better. If we try to...
Login or Create an Account to see details.
CIO
End users love Secure Chat. Epic is quite proactive.
Login or Create an Account to see details.
VP/Other Executive
Because Secure Chat is part of Haiku, figuring it out doesn’t require any special training....
Login or Create an Account to see details.
VP/Other Executive
Secure Chat is part of a package, so we don’t get charged anything extra. That was not cheap, but we...
Login or Create an Account to see details.
VP/Other Executive
I talk to our Epic executives all the time, and they are very engaged.
Login or Create an Account to see details.
VP/Other Executive
If we can roll out Secure Chat across our institution, then our satisfaction will stay high. People...
Login or Create an Account to see details.
VP/Other Executive
It would be great if we could message people on other Epic instances or even those who are not on...
Login or Create an Account to see details.
Manager
When planning to implement Secure Chat, people should make sure that they have the right...
Login or Create an Account to see details.
CMIO
I like that Secure Chat is integrated with our EMR. We can link patients and send secure pictures....
Login or Create an Account to see details.
CMIO
Secure Chat has extra charges. But some of the improved functionality comes as part of our overall package....
Login or Create an Account to see details.
CMIO
There is a lot of room for improvement, and the vendor has been very reluctant to make changes. If...
Login or Create an Account to see details.
VP/Other Executive
We have been with Epic so long that we know exactly who to call, when to call, and how to get to...
Login or Create an Account to see details.
VP/Other Executive
The executives have been very involved. Since we are so far along, we don’t reach out to the...
Login or Create an Account to see details.
CIO
In terms of overall satisfaction, Epic deserves the highest score, and I think they will stay at the...
Login or Create an Account to see details.
CIO
Based on the cost, Secure Chat isn't very expensive, and we get a lot out of it. When we buy a first...
Login or Create an Account to see details.
CIO
Secure Chat doesn't really have interoperability because it doesn't really talk to anything. One of...
Login or Create an Account to see details.
CIO
There wasn't a lot of training specifically for Secure Chat. However, we have had a good experience...
Login or Create an Account to see details.
VP/Other Executive
Communications is increasingly becoming more of an opportunity for our organization. The advent of...
Login or Create an Account to see details.
VP/Other Executive
Despite Secure Chat inciting a few challenges that are important to recognize, we are broadly using...
Login or Create an Account to see details.
CMIO
I don’t know that there have been any issues with Secure Chat. Epic’s support is really pretty...
Login or Create an Account to see details.
CMIO
Secure Chat is pretty easy to use. What I really like about the system is its ease of use and that...
Login or Create an Account to see details.
CMIO
When it comes to delivering new technology, they are a little slower than we would like. I wish that...
Login or Create an Account to see details.
Manager
The only downside with Secure Chat is that I have to keep an eye on my Secure Chat button within...
Login or Create an Account to see details.
Manager
In my specialty, there are times where we get physician orders that we have questions about, and...
Login or Create an Account to see details.
Manager
Secure Chat has been really great. Our physicians use it significantly to communicate with one...
Login or Create an Account to see details.
Analyst/Coordinator
The application is fairly new. There are ongoing discussions about how best to utilize it. There are...
Login or Create an Account to see details.
Analyst/Coordinator
Based on the feedback we are getting, there are still some elements that could be enhanced a little...
Login or Create an Account to see details.
CMIO
There are some things that we would like to see in product functionality. The product development...
Login or Create an Account to see details.
CMIO
I think interoperability should be all along the care continuum. I can't use Secure Chat to reach...
Login or Create an Account to see details.
CMIO
We have had a few hiccups here and there with the ongoing support, but it hasn’t been bad.
Login or Create an Account to see details.
CMIO
Secure Chat is integrated into the Epic system. It is very easy to make patient-centric. I can...
Login or Create an Account to see details.
CMIO
I am not sure what updates are coming. The only thing that I would really see as an improvement...
Login or Create an Account to see details.
CMIO
Driving outcomes has to do more with the implementation. We have a unique situation where one...
Login or Create an Account to see details.
CMIO
The solution is easy to use. It is just a matter of training people to actually use it. The product...
Login or Create an Account to see details.
CMIO
Secure Chat is very useful, but training people to use it is probably the hardest part. Once they...
Login or Create an Account to see details.
CMIO
With Secure Chat, we can get ahold of people very quickly when we want to, even when we aren't...
Login or Create an Account to see details.
Director
During our training with Epic, they tell us about the product, but they don't necessarily give the...
Login or Create an Account to see details.
Director
I would like to see Secure Chat have a way of indicating when we are not available. That way, we...
Login or Create an Account to see details.
Director
Secure Chat helped eliminate pagers. That is one of the tangible outcomes that we have received.
Login or Create an Account to see details.
Director
We have had a lot of success in working with Epic, especially since they started doing quarterly...
Login or Create an Account to see details.
Director
We didn't have much of a choice about using Secure Chat because it was part of Epic's package. But...
Login or Create an Account to see details.
Director
To the best of my knowledge, Epic isn't nickel-and-diming us. They haven't surprised us with any...
Login or Create an Account to see details.
Director
Epic's TS capability is really good. Their service team listens to us and hosts meetings. Epic also...
Login or Create an Account to see details.
Director
Secure Chat's interoperability is good. It is integrated with our EMR.
Login or Create an Account to see details.
Director
Secure Chat has a couple of little quirks. Group chat is one of these quirks. There also isn't full...
Login or Create an Account to see details.
Director
Judy Faulkner is one of the most involved executives in the IT industry. Most IT executives are...
Login or Create an Account to see details.
Director
I would recommend Epic to organizations similar to mine. Epic's systems are almost becoming a...
Login or Create an Account to see details.
Director
Healthcare is a zero-sum game. We have to be able to deliver on value, population health, quality,...
Login or Create an Account to see details.
Director
I don't expect the pace of Epic's innovations to change. There are so many pieces to Epic. It is...
Login or Create an Account to see details.
Physician
I have used Secure Chat to support our telemedicine model. I have been strongly recommending that we...
Login or Create an Account to see details.
Physician
What makes Secure Chat different is that everything is happening in the context of the EMR. We can't...
Login or Create an Account to see details.
Physician
I haven't used the video part of Secure Chat yet, but it looks like it would work pretty nicely. The...
Login or Create an Account to see details.
Physician
One inefficiency in telemedicine is that of connecting with referring providers to find out what the...
Login or Create an Account to see details.
Physician
Like every other product in the Epic system, Secure Chat requires a very administrative-based...
Login or Create an Account to see details.
Physician
I would actively promote and encourage all clinicians to be very familiar with Secure Chat. There...
Login or Create an Account to see details.
Director
We don't get a lot of complaints about Secure Chat. When we released it, we went from using pagers...
Login or Create an Account to see details.
Director
Overall, our relationship with Epic is good. We have ups and downs with every vendor we have, but in...
Login or Create an Account to see details.
Director
We have put in hundreds of changes to make the workflow smoother, and the process is rock solid....
Login or Create an Account to see details.
Director
In terms of integration capabilities, Epic has a lot of space to work in. Within Secure Chat there...
Login or Create an Account to see details.
CMIO
Our Secure Chat was broken, but we fixed it. No one at our organization is really using the product....
Login or Create an Account to see details.
CIO
Secure Chat is a great product. We really like it. It has matured really well. Its particular...
Login or Create an Account to see details.
CIO
The support from Epic is really good. We have had the same support folks assigned to us since the...
Login or Create an Account to see details.
CIO
Secure Chat is a very clinical-focused tool. Sometimes people want to implement a secure messaging...
Login or Create an Account to see details.
CMIO
Secure Chat has been excellent. Epic has knocked things out of the park on this one. The ability to...
Login or Create an Account to see details.
CMIO
Pooled accounts are still a little difficult within Secure Chat, but Epic is working on that. Having...
Login or Create an Account to see details.
CMIO
I am much more engaged with Epic than I am with other vendors. My biggest issue with Epic's support...
Login or Create an Account to see details.
CMIO
I think that Epic does a pretty good job of being proactive. I am trying to separate salesmanship...
Login or Create an Account to see details.
CMIO
There have been a few times when we have had to escalate things with Epic to the executive level,...
Login or Create an Account to see details.
CMIO
Secure Chat has a lot of promise, but it is missing some key features and lagging a little. That is...
Login or Create an Account to see details.
CMIO
Epic has done a really good job lately of supporting our integration goals. There are some misses,...
Login or Create an Account to see details.
CMIO
Secure Chat's ease of use is up there. I don't give it the top score though, because people are so...
Login or Create an Account to see details.
CMIO
Secure Chat is missing some key features. This keeps us from pushing it hard. We are promoting...
Login or Create an Account to see details.
CMIO
Epic is expensive, and we don't always take advantage of what we could get. That is partly because...
Login or Create an Account to see details.
CMIO
For an organization that could really choose, I don't think that I would recommend a different EHR...
Login or Create an Account to see details.
CMIO
Epic really needs to work hard on prioritizing enhancements that will get them in alignment with...
Login or Create an Account to see details.
CMIO
Secure Chat has been really important for us throughout the COVID-19 crisis. It has been essential...
Login or Create an Account to see details.
CMIO
Epic is a mixed bag. Some of their products are part of our standard licenses, while other products...
Login or Create an Account to see details.
CMIO
Epic has done a lot to try to raise the bar, but they are already kind of expensive to start with. I...
Login or Create an Account to see details.
CMIO
Overall, Epic does a pretty good job of providing training materials and resources. We use pretty...
Login or Create an Account to see details.
Analyst/Coordinator
Epic has been great during the COVID-19 crisis. They do an annual conference, and they converted...
Login or Create an Account to see details.
CNIO
For the COVID-19 pandemic, we ended up using Secure Chat a lot for our communications, so we were...
Login or Create an Account to see details.
Related Reports View All Reports
Featured Report
Preferences
Related Blogs
No Failure to Communicate: Clinical Communication Platforms 2020
The Current Landscape of Secure Communication
Secure Comms: An Evolving Healthcare Market
The Explosive Growth of Secure Communication