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Secure Chat Comments
Filtered view: All
Subject Expert
Commentary Summary
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User Commentary
Manager
Other Observations & Comments
The only downside with Secure Chat is that I have to keep an eye on my Secure Chat button within...
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Manager
Functionality and Upgrades
In my specialty, there are times where we get physician orders that we have questions about, and...
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Manager
Functionality and Upgrades
Secure Chat has been really great. Our physicians use it significantly to communicate with one...
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Analyst/Coordinator
Other Observations & Comments
The application is fairly new. There are ongoing discussions about how best to utilize it. There are...
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Analyst/Coordinator
Functionality and Upgrades
Based on the feedback we are getting, there are still some elements that could be enhanced a little...
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CMIO
Functionality and Upgrades
There are some things that we would like to see in product functionality. The product development...
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CMIO
Interfacing and Integration
I think interoperability should be all along the care continuum. I can't use Secure Chat to reach...
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CMIO
Service and Support
We have had a few hiccups here and there with the ongoing support, but it hasn’t been bad.
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CMIO
Functionality and Upgrades
Secure Chat is integrated into the Epic system. It is very easy to make patient-centric. I can...
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CMIO
Other Observations & Comments
I am not sure what updates are coming. The only thing that I would really see as an improvement...
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CMIO
Functionality and Upgrades
Driving outcomes has to do more with the implementation. We have a unique situation where one...
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CMIO
Functionality and Upgrades
The solution is easy to use. It is just a matter of training people to actually use it. The product...
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CMIO
Functionality and Upgrades
Secure Chat is very useful, but training people to use it is probably the hardest part. Once they...
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CMIO
Functionality and Upgrades
With Secure Chat, we can get ahold of people very quickly when we want to, even when we aren't...
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Director
Implementation and Training
During our training with Epic, they tell us about the product, but they don't necessarily give the...
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Director
Functionality and Upgrades
I would like to see Secure Chat have a way of indicating when we are not available. That way, we...
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Director
ROI / Cost (care and feeding)
Secure Chat helped eliminate pagers. That is one of the tangible outcomes that we have received.
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Director
Functionality and Upgrades
We have had a lot of success in working with Epic, especially since they started doing quarterly...
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Director
Win/Loss - Why they were selected (by current clients)
We didn't have much of a choice about using Secure Chat because it was part of Epic's package. But...
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Director
ROI / Cost (care and feeding)
To the best of my knowledge, Epic isn't nickel-and-diming us. They haven't surprised us with any...
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Director
Service and Support
Epic's TS capability is really good. Their service team listens to us and hosts meetings. Epic also...
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Director
Interfacing and Integration
Secure Chat's interoperability is good. It is integrated with our EMR.
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Director
Interfacing and Integration
Secure Chat has a couple of little quirks. Group chat is one of these quirks. There also isn't full...
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Director
Relationship
Judy Faulkner is one of the most involved executives in the IT industry. Most IT executives are...
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Director
Lessons Learned
I would recommend Epic to organizations similar to mine. Epic's systems are almost becoming a...
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Director
ROI / Cost (care and feeding)
Healthcare is a zero-sum game. We have to be able to deliver on value, population health, quality,...
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Director
Future Outlook
I don't expect the pace of Epic's innovations to change. There are so many pieces to Epic. It is...
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Physician
Functionality and Upgrades
I have used Secure Chat to support our telemedicine model. I have been strongly recommending that we...
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Physician
Lessons Learned
What makes Secure Chat different is that everything is happening in the context of the EMR. We can't...
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Physician
Functionality and Upgrades
I haven't used the video part of Secure Chat yet, but it looks like it would work pretty nicely. The...
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Physician
ROI / Cost (care and feeding)
One inefficiency in telemedicine is that of connecting with referring providers to find out what the...
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Physician
Functionality and Upgrades
Like every other product in the Epic system, Secure Chat requires a very administrative-based...
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Physician
Lessons Learned
I would actively promote and encourage all clinicians to be very familiar with Secure Chat. There...
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Director
Functionality and Upgrades
We don't get a lot of complaints about Secure Chat. When we released it, we went from using pagers...
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Director
Relationship
Overall, our relationship with Epic is good. We have ups and downs with every vendor we have, but in...
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Director
Functionality and Upgrades
We have put in hundreds of changes to make the workflow smoother, and the process is rock solid....
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Director
ROI / Cost (care and feeding)
In terms of integration capabilities, Epic has a lot of space to work in. Within Secure Chat there...
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CMIO
Lessons Learned
Our Secure Chat was broken, but we fixed it. No one at our organization is really using the product....
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CIO
Interfacing and Integration
Secure Chat is a great product. We really like it. It has matured really well. Its particular...
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CIO
Service and Support
The support from Epic is really good. We have had the same support folks assigned to us since the...
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CIO
Functionality and Upgrades
Secure Chat is a very clinical-focused tool. Sometimes people want to implement a secure messaging...
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CMIO
Functionality and Upgrades
Secure Chat has been excellent. Epic has knocked things out of the park on this one. The ability to...
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CMIO
Functionality and Upgrades
Pooled accounts are still a little difficult within Secure Chat, but Epic is working on that. Having...
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CMIO
Relationship
I am much more engaged with Epic than I am with other vendors. My biggest issue with Epic's support...
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CMIO
Relationship
I think that Epic does a pretty good job of being proactive. I am trying to separate salesmanship...
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CMIO
Relationship
There have been a few times when we have had to escalate things with Epic to the executive level,...
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CMIO
Future Outlook
Secure Chat has a lot of promise, but it is missing some key features and lagging a little. That is...
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CMIO
Interfacing and Integration
Epic has done a really good job lately of supporting our integration goals. There are some misses,...
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CMIO
Functionality and Upgrades
Secure Chat's ease of use is up there. I don't give it the top score though, because people are so...
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CMIO
Functionality and Upgrades
Secure Chat is missing some key features. This keeps us from pushing it hard. We are promoting...
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CMIO
ROI / Cost (care and feeding)
Epic is expensive, and we don't always take advantage of what we could get. That is partly because...
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CMIO
Functionality and Upgrades
For an organization that could really choose, I don't think that I would recommend a different EHR...
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CMIO
Functionality and Upgrades
Epic really needs to work hard on prioritizing enhancements that will get them in alignment with...
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CMIO
Functionality and Upgrades
Secure Chat has been really important for us throughout the COVID-19 crisis. It has been essential...
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CMIO
Service and Support
Epic is a mixed bag. Some of their products are part of our standard licenses, while other products...
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CMIO
ROI / Cost (care and feeding)
Epic has done a lot to try to raise the bar, but they are already kind of expensive to start with. I...
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CMIO
Implementation and Training
Overall, Epic does a pretty good job of providing training materials and resources. We use pretty...
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Analyst/Coordinator
Service and Support
Epic has been great during the COVID-19 crisis. They do an annual conference, and they converted...
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CNIO
Other Observations & Comments
For the COVID-19 pandemic, we ended up using Secure Chat a lot for our communications, so we were...
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CIO
Functionality and Upgrades
We have an answering service, and Secure Chat is working quite well for that. The initial rollout of...
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CIO
Other Observations & Comments
The only thing Secure Chat doesn’t do is let us invite an outside party. We can’t invite foreign...
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CIO
Interfacing and Integration
Having Secure Chat integrated with other systems is working quite well for us. The integration...
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CIO
Other Observations & Comments
We used Secure Chat out of the box, so we were early adopters. We could have complained about the...
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CMIO
Other Observations & Comments
We will have to see whether we can move onto more of the Epic platform. There is an opportunity in...
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CMIO
Functionality and Upgrades
There are still reasons why we need more than one secure communications tool. Epic's tool doesn't...
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CMIO
Service and Support
Epic has a grand road map, and they have been pretty transparent about the features that are being...
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CMIO
Functionality and Upgrades
Most of the training comes from us. We use Epic's training documents about communication and an...
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CMIO
Functionality and Upgrades
There are a couple of things that keep Epic from reaching the highest score in terms of the product...
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CMIO
Service and Support
Epic's platform is reliable, and they support our approach to communication. Epic's support has...
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CMIO
Interfacing and Integration
The one piece that Epic doesn't do well is external integration. Epic falls a bit short when we want...
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CMIO
Other Observations & Comments
Epic could be a bit faster with rolling out new technology. They are delivering what they say they...
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CMIO
Relationship
With Epic, it is hard to define executive involvement. I don't even know who is considered an...
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CMIO
Service and Support
We are paying for Secure Chat, but we feel like we could be using more of the system to receive our...
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Director
Functionality and Upgrades
The integration between Secure Chat and our EMR is super great. There aren't as many layers of...
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Director
Functionality and Upgrades
I would love if Epic made VoIP integration easier. Secure Chat doesn't play well with shared...
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