Secure Chat
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User Commentary

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CMIO

Functionality and Upgrades

We like that Secure Chat is a secure means of communication. It is integrated with the vendor's...

Nov 2022
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CMIO

Functionality and Upgrades

There is one thing about Secure Chat that is trivial but very annoying. If we are typing a message,...

Nov 2022
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CMIO

Functionality and Upgrades

A significant issue is that people have been getting messages sent to them when they are not...

Nov 2022
||
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CMIO

Functionality and Upgrades

Secure Chat is a great product overall. I have talked to people in other provider organizations who...

Nov 2022
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CMIO

Functionality and Upgrades

Our upgrade was delayed because Epic had a lot of problems with previous upgrades. There was a...

Nov 2022
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CMIO

Functionality and Upgrades

Secure Chat is a real bear because it is tied not only to the patient side but also to provider...

Nov 2022
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CMIO

Relationship

When we get into areas where Epic’s executives are unfamiliar or uncomfortable with things, the...

Nov 2022
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VP/Other Executive

Other Observations & Comments

The system's integration with our EMR and mobile apps is great. However, the vendor's support for...

Nov 2022
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CMIO

Service and Support

Epic provides new technology for us. Trying to build or develop things ourselves is expensive and...

Nov 2022
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CMIO

Other Observations & Comments

Talking about whether we are getting our money’s worth is a rough conversation that would need to...

Nov 2022
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CMIO

Functionality and Upgrades

Secure Chat needs to be able to manage emergency notifications or calls. Epic knows this, and it is...

Nov 2022
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CMIO

Service and Support

One of the things I really appreciate about Epic is that they are constantly trying to improve and...

Nov 2022
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CMIO

ROI / Cost (care and feeding)

We want to have nurse calls and alert escalations all delivered through Secure Chat. To do that, we...

Nov 2022
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CMIO

Interfacing and Integration

I love that Secure Chat is integrated into our EMR so doctors, nurses, and other clinical support...

Nov 2022
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CMIO

Functionality and Upgrades

Epic is a big company, and sometimes they deliver new applications that have a wow factor that is...

Nov 2022
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CMIO

Future Outlook

We need to make Secure Chat transactional so there are things that can make the clinician take...

Nov 2022
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CMIO

Service and Support

One of the nice things about Epic is that if we attend their user group meetings, we get a nice view...

Nov 2022
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CMIO

Interfacing and Integration

Secure Chat is organically growing in the sense that people like it and use it. The system is...

Nov 2022
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CMIO

Relationship

Things are going great with Epic. The road map for Secure Chat is available and out there. I think...

Nov 2022
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CMIO

Technology

I want to be able to use Secure Chat to log onto my Team's mobile app. There are all these other...

Nov 2022
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CMIO

Other Observations & Comments

Secure Chat is sort of a niche product for Epic. It can be a little bit harder to get somebody who...

Nov 2022
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CMIO

Functionality and Upgrades

Secure Chat is a great communication tool, but it is not a transactional platform that can drive...

Nov 2022
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CMIO

Other Observations & Comments

Secure Chat is really easy to use. There is functionality coming up on the road map. If other EMR...

Nov 2022
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CMIO

Lessons Learned

We were getting complaints from our providers about a certain aspect of the system. I was a little...

Nov 2022
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CMIO

Functionality and Upgrades

The interface with Secure Chat is a little iffy, especially on hyperspace. To start a new message,...

Nov 2022
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CMIO

Functionality and Upgrades

My experience with Secure Chat is very positive. Initially, Secure Chat was implemented for only a...

Nov 2022
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CMIO

Functionality and Upgrades

Even in hyperspace, Haiku with Secure Chat is a very convenient feature. It shows the people that...

Nov 2022
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CMIO

Interfacing and Integration

Epic delivered on the integration that they promised and even on things they hadn’t promised but we...

Nov 2022
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CMIO

Implementation and Training

There is not much to train for on Secure Chat. It is so easy to use. Epic trains the trainers, and...

Nov 2022
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CMIO

Service and Support

Our communication strategy is really good. Epic is really proactive, brings solutions to us, and...

Nov 2022
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Manager

Service and Support

Epic is very open when we have questions or ask for demos.

Oct 2022
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Manager

Lessons Learned

We would love the ability to modify some of the screens in Secure Chat. When creating a new message,...

Oct 2022
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Physician

Functionality and Upgrades

We have introduced Secure Chat for many things, and the system is awesome. We can chat with any...

Oct 2022
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Physician

Functionality and Upgrades

There are two bad things about Secure Chat. One thing is that the system does not go into the...

Oct 2022
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CMIO

Functionality and Upgrades

Epic excels in and does an excellent job of delivering new technology that meets our needs.

Oct 2022
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Analyst/Coordinator

Implementation and Training

When we went live, we had employees that were hired to be Epic trainers and also credentialed...

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

Secure Chat is pretty intuitive and easy to use. Epic is always looking for ways to improve and meet...

Oct 2022
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Director

ROI / Cost (care and feeding)

Secure Chat is working well for us; our numbers have increased. The product was very helpful during...

Oct 2022
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Director

Interfacing and Integration

We are looking at some concerns with some staff members having access to Secure Chat and other...

Oct 2022
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CNIO

Interfacing and Integration

Epic's big deficit right now is that they don’t have a voice solution. They are also still working...

Oct 2022
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CNIO

Service and Support

Epic is working on some things. They are still lagging a little. They promise a lot, but they...

Oct 2022
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CNIO

Interfacing and Integration

The great thing about Secure Chat is that it is connected to our EMR, so we can talk about patients...

Oct 2022
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CNIO

Service and Support

Epic’s support team only replies to our IT people.

Oct 2022
||
(0)
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CNIO

Functionality and Upgrades

We use a couple of different clinical communications tools, and we are looking to simplify and go to...

Oct 2022
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CNIO

Functionality and Upgrades

We would like to be able to send Secure Chat messages to mobile devices. We would also like to see...

Oct 2022
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CNIO

Functionality and Upgrades

The product is a really good tool, and it is invaluable to our organization.

Aug 2022
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CIO

ROI / Cost (care and feeding)

Secure Chat is built into the price of our EMR, so we aren't paying anything extra for it. Epic's...

Aug 2022
||
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CIO

Service and Support

I have been pretty happy with Epic's support. The vendor has been fairly responsive, and they are...

Aug 2022
||
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CIO

Functionality and Upgrades

Secure Chat has been very helpful for our staff members' internal communications.

Aug 2022
||
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CIO

Relationship

Epic is very transparent with their promises. We have pretty good access to their high-level people.

Aug 2022
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CIO

Functionality and Upgrades

Secure Chat is well integrated into Epic's other system. Secure Chat is easy to use, and the users...

Aug 2022
||
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CIO

Functionality and Upgrades

The system still needs some more functionality to really solve some of our needs. For example, we...

Aug 2022
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Director

Functionality and Upgrades

Secure Chat is a good tool, but it is a young product that is developing. Epic is focusing...

Aug 2022
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CMIO

Implementation and Training

Epic doesn't really train us. That is our problem. We look at notes, and we figure things out ourselves....

Jul 2022
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CMIO

Functionality and Upgrades

We can't use the product with our lab interface or anything. There is a drop-down menu on patient...

Jul 2022
||
(0)
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CMIO

Lessons Learned

Before implementing Secure Chat, I recommend talking to somebody who has already got the system...

Jul 2022
||
(0)
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CMIO

Functionality and Upgrades

I get frustrated with Epic because they delay things that should be really easy to do. With Secure...

Jul 2022
||
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CMIO

Functionality and Upgrades

We are going to do a big upgrade to our Epic system, and the upgrade will include a lot of...

Jul 2022
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CMIO

ROI / Cost (care and feeding)

Epic has worked out a process where if someone is on call, they become part of a Secure Chat dynamic...

Jul 2022
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CMIO

Lessons Learned

There are always opportunities for Epic to improve. For example, doing the necessary steps to attach...

Jul 2022
||
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CMIO

Functionality and Upgrades

Our people love to thank each other, but in our messages, we need to filter out the thank-yous...

Jul 2022
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CMIO

Lessons Learned

One of my areas of irritation is that I would like the product to work more like a word processor. I...

Jul 2022
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CMIO

Relationship

Epic listens. They see how many people are looking for the same thing. They look at the time,...

Jul 2022
||
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CMIO

Functionality and Upgrades

There isn't a chance that we would seriously consider moving away from Epic's system even if we saw...

Jul 2022
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CMIO

Other Observations & Comments

Secure Chat is central to our unified communication strategy going forward. It is incredibly...

Jul 2022
||
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CMIO

Interfacing and Integration

We don't give our users an option in terms of whether or not to be on Secure Chat because literally...

Jul 2022
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CMO

Interfacing and Integration

Secure Chat is very good when it comes to the read-receipt process, but the opportunity to add and...

Jul 2022
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CMO

Implementation and Training

When it comes to physician training, there is never really enough. The training is always attempted...

Jul 2022
||
(0)
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CMO

Relationship

Epic does well at making sure they are working with us. They have a vision, which is somewhat guided...

Jul 2022
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Director

Relationship

I haven’t run into any issues where Epic has promised something that they didn’t come through on.

Jul 2022
||
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Director

Functionality and Upgrades

There are a few things the product could do better that would be nice.

Jul 2022
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Director

Functionality and Upgrades

The Secure Chat messages cross platforms and come nicely into mobile devices. If I have my personal...

Jul 2022
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CMIO

Functionality and Upgrades

There are a lot of nonproductive changes. I am sure there is a method in the vendor's madness....

Jun 2022
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CMIO

Service and Support

Epic continues to work on this product to meet its needs in the surgical area. The vendor is very...

Jun 2022
||
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CMIO

Functionality and Upgrades

I am pretty vocal with Epic about what I need on most things. Our biggest issue is with the...

Jun 2022
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CMIO

Functionality and Upgrades

Secure Chat is easy to use, more so than other Epic systems because it is set up a lot like a...

Jun 2022
||
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CMIO

ROI / Cost (care and feeding)

I am very happy with the security of Secure Chat. I realize that there will be users who use their...

Jun 2022
||
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CMIO

Functionality and Upgrades

For me, one issue with Secure Chat is that it is tied directly into our EMR software. If the EMR...

Jun 2022
||
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CMIO

Relationship

I like how fast Epic has been developing Secure Chat. The vendor has been responsive to users' needs...

Jun 2022
||
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CMIO

ROI / Cost (care and feeding)

We still can't use Secure Chat as our only communication system. We hope to get there, but we aren't...

Jun 2022
||
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Director

ROI / Cost (care and feeding)

Epic doesn’t nickel-and-dime. There is only one fee that I am aware of.

Jun 2022
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Director

Other Observations & Comments

Epic is very aware of our desires around Secure Chat. Epic delivers new technology, but they could...

Jun 2022
||
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Director

Functionality and Upgrades

Secure Chat is extremely easy to use. We have no intentions of replacing it.

Jun 2022
||
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Director

Relationship

Epic is truthful about what is coming in future releases. Epic keeps an eye on things. I don’t know...

Jun 2022
||
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Director

Interfacing and Integration

There are gaps in Secure Chat’s integration, so we are missing certain integration points....

Jun 2022
||
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CMIO

Functionality and Upgrades

We used to use a few third-party solutions for secure messaging, but we decided to turn them off...

May 2022
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CMIO

Sales and Contracting

It isn't Epic's model to charge for every little thing. There is an annual licensing fee for Secure...

May 2022
||
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CMIO

Future Outlook

There are a lot of functionalities in development for the system. We are very excited about the new...

May 2022
||
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CMIO

Service and Support

Epic isn't as proactive with Secure Chat as they are with the system's other modules because Secure...

May 2022
||
(0)
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VP/Other Executive

Functionality and Upgrades

I am a strong advocate for Secure Chat because I like the concept that Epic is offering. The concept...

May 2022
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VP/Other Executive

Functionality and Upgrades

Looking at the product objectively based on what I have heard from fellow colleagues, I see that...

May 2022
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VP/Other Executive

Functionality and Upgrades

With the way Secure Chat works on a desktop, when I want to answer a message, the product takes me...

May 2022
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VP/Other Executive

Interfacing and Integration

We would like the product to integrate with a call schedule, but that is not something we have right...

May 2022
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VP/Other Executive

Functionality and Upgrades

We would like more control over creating groups in Secure Chat. Right now, any group creation needs...

May 2022
||
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VP/Other Executive

Functionality and Upgrades

Users would like better identification of the people the users are sending messages to. There could...

May 2022
||
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VP/Other Executive

Relationship

Epic identifies problems before we do, and Epic tells us about things. Epic has really done pretty...

May 2022
||
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VP/Other Executive

ROI / Cost (care and feeding)

With the responses we have gotten and the improvements we have seen, I think Secure Chat provides a...

May 2022
||
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VP/Other Executive

Lessons Learned

There are some tools out there that have more functionality than Secure Chat, but my recommendation...

May 2022
||
(0)
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Director

Other Observations & Comments

We were slow to gain adoption from our staff, but over time, the feature utilization grew organically....

May 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

I think there is some concern that people are using Secure Chat now more than email for different...

May 2022
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Analyst/Coordinator

Functionality and Upgrades

We love Secure Chat. People have really embraced it. They have been using Secure Chat a lot more...

May 2022
||
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Analyst/Coordinator

Functionality and Upgrades

People struggle sometimes if end users have multiple Secure Chat threads going at once with the same...

May 2022
||
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CMIO

Functionality and Upgrades

There are some basic functions for messaging and texting that Secure Chat lacks, like the ability to...

May 2022
||
(0)
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CMIO

Functionality and Upgrades

We have had differing degrees of adoption in different areas with Secure Chat. We have had better...

May 2022
||
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CIO

Functionality and Upgrades

Secure Chat works. The thing I don't like about Secure Chat has nothing to do with its...

May 2022
||
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CIO

ROI / Cost (care and feeding)

Epic does not nickel-and-dime. As a matter of fact, during the pandemic, they gave us credits. Epic...

May 2022
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Analyst/Coordinator

Functionality and Upgrades

I love Secure Chat. The providers can message each other regarding their patients, and the system...

May 2022
||
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Analyst/Coordinator

Interfacing and Integration

We have learned that it is hard to ease end users in by implementing bits and pieces of a system. We...

May 2022
||
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VP/Other Executive

Win/Loss - Why they were selected (by current clients)

Our organization was looking for a way to deal with asynchronous communication because we didn't...

Apr 2022
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VP/Other Executive

Functionality and Upgrades

Initially, our nurses didn't have Rover deployed, but our physicians had Haiku and Canto. That...

Apr 2022
||
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VP/Other Executive

Sales and Contracting

Epic is proud of the product that they have created, and they should be. Secure Chat is a great...

Apr 2022
||
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VP/Other Executive

Implementation and Training

As Epic rolls out new systems like Secure Chat, they don't put as much work into training if they...

Apr 2022
||
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VP/Other Executive

Functionality and Upgrades

Secure Chat's product quality is really good. There are a couple of areas where the vendor is a...

Apr 2022
||
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VP/Other Executive

Functionality and Upgrades

From a technical perspective, Secure Chat meets our organization's needs. From an end-user...

Apr 2022
||
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VP/Other Executive

Technology

Secure Chat isn't necessarily keeping up with comparable technologies in the clinical communications...

Apr 2022
||
(0)
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VP/Other Executive

Relationship

Epic is very proactive about looking for problems and helping us with them. The vendor is very...

Apr 2022
||
(0)
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VP/Other Executive

ROI / Cost (care and feeding)

In measuring Secure Chat in terms of employee experience, patient safety, and quality of care, the...

Apr 2022
||
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CMIO

Future Outlook

Initially, there was a big holdup with Secure Chat because providers didn’t want another avenue...

Apr 2022
||
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CMIO

Functionality and Upgrades

Using Secure Chat doesn't take any training, which is one of the product's huge draws. Epic didn't...

Apr 2022
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CMIO

Functionality and Upgrades

Epic gives us a functional product that is easy to turn on and easy to use. But they are not holding...

Apr 2022
||
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CMIO

Implementation and Training

We haven’t had to do a lot of training, but when we have done training, it has been solid. We have...

Mar 2022
||
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CMIO

Functionality and Upgrades

Secure Chat needs a strong infrastructure around provider-facing things such as care teams, roles,...

Mar 2022
||
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CMIO

Relationship

Epic keeps their promises in an obsessive-compulsive way. Epic is so proactive and bombards me with...

Mar 2022
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CMIO

Functionality and Upgrades

The user interface could be easier on the eyes than it is. At the top of the screen, the information...

Mar 2022
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CMIO

Service and Support

We are pleased with Epic’s responsiveness when we point out opportunities and failures in Secure...

Mar 2022
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CMIO

Future Outlook

Epic is working on this functionality, but when we send an email and add a bunch of people in the...

Mar 2022
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CMIO

Lessons Learned

We would like to be able to use Secure Chat as a super reliable and fail-safe paging type of...

Mar 2022
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CMIO

Functionality and Upgrades

Some of my people want Secure Chat to behave differently than it does, but I don't think that Epic...

Mar 2022
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CMIO

Functionality and Upgrades

There are a couple of things in Secure Chat that still aren't working or that the product doesn't...

Mar 2022
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CMIO

Functionality and Upgrades

Some of our people don't really want to use Secure Chat because they can't turn it off themselves. I...

Mar 2022
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CMIO

Future Outlook

I am a glass-half-full person. I think that our satisfaction with Secure Chat will improve in a year...

Mar 2022
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CMIO

Other Observations & Comments

We didn't have a secure messaging solution before Secure Chat, so before we went out to buy one, we...

Mar 2022
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CMIO

Functionality and Upgrades

We have significantly reduced our classic pages by using Secure Chat. Getting paged was a big pain...

Mar 2022
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CMIO

Relationship

Epic seems to be open to feedback. It is just a matter of where things end up on a development map....

Mar 2022
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CMIO

Implementation and Training

I don't think that we really did any training for Secure Chat. We went live with Epic, and we had to...

Mar 2022
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CMIO

Functionality and Upgrades

Epic built Secure Chat as something that would solve all of our communication problems. However, it...

Mar 2022
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CMIO

Functionality and Upgrades

The product's biggest limitation is its manual-assignment process. We would like to see that process...

Mar 2022
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CMIO

Functionality and Upgrades

The product is relatively easy to use, but it has some clunky aspects. For example, we can see when...

Mar 2022
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CMIO

Functionality and Upgrades

Epic is working on a product, and each new upgrade has a little more functionality. We can see that...

Mar 2022
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CMIO

Functionality and Upgrades

Text messaging has evolved, but medical laws haven't kept up. We know that we can't be texting...

Mar 2022
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CMIO

Functionality and Upgrades

We struggle with sending secure after-hours messages to physicians who aren't on call. Right now,...

Mar 2022
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CIO

Implementation and Training

Epic doesn't provide training for Secure Chat. They provide a tool, and we implement it, but then we...

Mar 2022
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CIO

Relationship

Epic is very forthcoming with what Secure Chat can and can't do. The vendor explains what Secure...

Mar 2022
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CIO

Functionality and Upgrades

There are some limitations within the tool. Some of the functionality within the system is not as...

Mar 2022
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CIO

Relationship

Secure Chat is not evolving very much anymore. The platform is what it is, and Epic is not spending...

Mar 2022
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Manager

Lessons Learned

I would tell a peer to go all in on Secure Chat and try to eliminate other stand-alone communication...

Mar 2022
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Manager

Functionality and Upgrades

An area that could improve with Secure Chat is broader use or the flexibility to use the solution...

Mar 2022
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Manager

Other Observations & Comments

We don't have a lot of control over what we get and how we configure things within Secure Chat. Part...

Mar 2022
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CMIO

Implementation and Training

Epic has done a great job with virtual training and builder courses. The training is very helpful,...

Feb 2022
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CMIO

Functionality and Upgrades

Secure Chat is far better than it was a few years ago, but there are a lot of optimizations Epic...

Feb 2022
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CMIO

Relationship

Epic's software is expensive, but the interoperability we get is key. Epic provides us with regular...

Feb 2022
||
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Director

Lessons Learned

Epic is so responsive that it is hard to name a thing and not have full confidence that Epic will...

Feb 2022
||
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Director

Interfacing and Integration

We would like Epic to develop VoIP integration, to make a more sophisticated, non-patient-centered,...

Feb 2022
||
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Director

Relationship

Epic is easy to work with, responsive, and engaged, and they deliver what they promise. Their...

Feb 2022
||
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CNO

Functionality and Upgrades

I actually have physicians who are asking the nurses not to use Secure Chat. On their days off, the...

Feb 2022
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CNO

Implementation and Training

We have to go online to the vendor's website in order to access trainings, and people really don't...

Feb 2022
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CMIO

Functionality and Upgrades

I don't like Secure Chat's ability to connect teams who are caring for a patient. There can be many...

Feb 2022
||
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CMIO

Functionality and Upgrades

One issue that we have had with the product has been trying to figure out what modalities of...

Feb 2022
||
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CMIO

Interfacing and Integration

Secure Chat is great for communication. However, we don't like that there isn't a way to put it into...

Feb 2022
||
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CIO

Functionality and Upgrades

Secure Chat continues to work great for us. We are extending Secure Chat functionality deeper and...

Feb 2022
||
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CIO

Relationship

Buying into Epic was a pretty big investment for us. We knew our investment into managing Epic's...

Feb 2022
||
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CIO

ROI / Cost (care and feeding)

We worked with Epic during COVID-19, and we were pleasantly surprised at the things they offered and...

Feb 2022
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CIO

Relationship

Epic has started a tune-up program, and they don't charge providers for it. They create a plan for...

Feb 2022
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CIO

Implementation and Training

We get training from Epic on how to build Secure Chat, but users really don't need training on how...

Feb 2022
||
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Physician

Functionality and Upgrades

So far, the utilization of Secure Chat hasn't been high. Education and awareness are not the most...

Feb 2022
||
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CIO

Interfacing and Integration

Secure Chat isn't consistent. Our physicians really want us to change to another vendor's system,...

Jan 2022
||
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CMIO

Functionality and Upgrades

We have been able to automate some messaging. The solution's messages can be role based, identity...

Dec 2021
||
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CMIO

Functionality and Upgrades

I like Epic's identity provisioning. The solution doesn't duplicate my status in the EHR. I can see...

Dec 2021
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CMIO

Functionality and Upgrades

My aspirations for Secure Chat are massive. I want the solution to be robust. The solution meets my...

Dec 2021
||
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CMIO

Functionality and Upgrades

I am ecstatic with Secure Chat. The fact that we have committed to a platform means that we will be...

Dec 2021
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CMIO

Functionality and Upgrades

We can look at all of our data to see who is using what. The fact that that is relational has been...

Dec 2021
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CMIO

Functionality and Upgrades

I don’t hear much from Epic about this product. Secure Chat doesn’t seem to get as much attention as...

Dec 2021
||
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CMIO

Interfacing and Integration

The system doesn’t integrate well with our on-call schedule system. I don't see that integration...

Dec 2021
||
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