Secure Chat Commentary
Filtered view: All
Subject Expert
Jeffrey Allan
Associate Engagement Partner
If you don't have a login, getting started is easy.
User Commentary
Product
One of the challenges with Secure Chat is making sure people don’t use it for nonpatient-related...
Login or Create an Account to see details.
Product
Secure Chat is a great tool. The best thing about it is how simple it is to turn on and set up. It’s...
Login or Create an Account to see details.
Relationship, Product
We have asked Epic about the ability to send Secure Chat messages across instances. It feels like...
Login or Create an Account to see details.
Loyalty, Product
Secure Chat is deployed widely and is used primarily for in-office communication. We previously used...
Login or Create an Account to see details.
Relationship, Product
To me, partnering means to be actively engaged. With Secure Chat, Epic offers the product, and we...
Login or Create an Account to see details.
Relationship
Epic has one of the best support models. They have a lot of people engaged, including our BFF and...
Login or Create an Account to see details.
Product
We have some misuse of Secure Chat. Sometimes nurses will message an entire group because they don't...
Login or Create an Account to see details.
Relationship, Product
Epic has been very slow in terms of making changes to Secure Chat, including things like...
Login or Create an Account to see details.
Product
Our biggest issue is the volume of Secure Chat messages. My suggestion would be some kind of AI...
Login or Create an Account to see details.
Product
I love that Secure Chat is integrated and easy to use. It is right there in the workflow within the...
Login or Create an Account to see details.
Product
The strength is that Secure Chat is native to the Epic platform, and therefore, it is very easy to...
Login or Create an Account to see details.
Product
Groups are effective. The system has just about all the other features that every other chat...
Login or Create an Account to see details.
Operations
I would buy Secure Chat again because of the ease of use. I like the ability we have to just go to...
Login or Create an Account to see details.
Loyalty, Product
I'm happy with Secure Chat. I fought hard for Epic, and I did not even know Epic when I recommended...
Login or Create an Account to see details.
Product, Value
Secure Chat makes it easier to communicate with people. The product provides secure communication...
Login or Create an Account to see details.
Relationship
Epic’s support team follows up in a timely manner. It took a while before I could figure out how to...
Login or Create an Account to see details.
Relationship, Operations
Now that we have Epic everywhere, they have been a good partner and readily available. The build,...
Login or Create an Account to see details.
Operations, Product
If Epic could make documentation easier and less time-consuming for clinicians, that would be great,...
Login or Create an Account to see details.
Product
In Secure Chat, we would like automated linking with certain order types so that, for example,...
Login or Create an Account to see details.
Product
Secure Chat integrates well with the rest of the Epic ecosystem. It is prone to overuse but offers...
Login or Create an Account to see details.
Operations
For Secure Chat, we need training on appropriate use, particularly guidance on avoiding overuse. It...
Login or Create an Account to see details.
Value
The issue with Epic is primarily cost. Secure Chat is a strong product, but the value is lower...
Login or Create an Account to see details.
Relationship, Product
We love Secure Chat. There are a lot of opportunities to optimize our strategy, but we are not...
Login or Create an Account to see details.
Operations
We didn’t get any training on Secure Chat; we had to fumble our way through it. There is not a lot...
Login or Create an Account to see details.
Relationship
I have no idea who our Epic representative is for Secure Chat, or if there even is someone. In other...
Login or Create an Account to see details.
Relationship
When recently installing a new software, Epic helped us streamline communication with residents and...
Login or Create an Account to see details.
Product
We have migrated all of the codes that come through our clinical mobility devices to Secure Chat. We...
Login or Create an Account to see details.
Product
There needs to be improved compatibility between Secure Chat, Bugsy, and MyChart Bedside in...
Login or Create an Account to see details.
Product
We use Secure Chat to communicate with the doctors and nurses about authorization and authorization...
Login or Create an Account to see details.
Operations
Epic provides in-depth details for training on where to go and how to use Secure Chat. The solution...
Login or Create an Account to see details.
Relationship
Epic’s support team usually responds within 24–72 hours, depending on the nature of the issue. It...
Login or Create an Account to see details.
Value
I would recommend Epic overall to anyone, assuming they can afford it.
Login or Create an Account to see details.
Product
We can’t search in Secure Chat. There are certain features that would make the solution more user-friendly....
Login or Create an Account to see details.
Value
Epic handles costs better than other vendors, although they do charge for integrations. There are...
Login or Create an Account to see details.
Operations
One of the ongoing challenges with Secure Chat has been clinician adoption. During rounding,...
Login or Create an Account to see details.
Relationship
Epic meets our needs. They have advertised what they do, and they have expressed whatever...
Login or Create an Account to see details.
Relationship, Product
As long as we use all the Epic products, things work out beautifully together. When we start to try...
Login or Create an Account to see details.
Relationship
I can get in touch with Epic’s support staff in 20 minutes, and they will help me with something if...
Login or Create an Account to see details.
Product
The foundation of Epic’s new stuff is the ability to spin up groups easily in Secure Chat. The...
Login or Create an Account to see details.
Product
The line between third-party push notifications and Secure chat is becoming thinner. The flow of...
Login or Create an Account to see details.
Relationship
Epic never keeps their promises. There is functionality that they always promise is coming, and we...
Login or Create an Account to see details.
Product
There are so many different workarounds in Secure Chat for different iOS and Android platforms. For...
Login or Create an Account to see details.
Loyalty, Product
Epic has lots of the functionality that we all want, but it comes out in a somewhat half-baked way....
Login or Create an Account to see details.
Loyalty
Secure Chat has an additional piece to it. That is the VoIP. It is super expensive. We are very,...
Login or Create an Account to see details.
Product
The system integrates really well with our EHR, and it has fewer points of failure than our last...
Login or Create an Account to see details.
Product
I would like to be able to use Secure Chat for more things and offer more customization than we...
Login or Create an Account to see details.
Relationship
From a feature-development standpoint, we still kind of feel like Epic is operating on their own...
Login or Create an Account to see details.
Product
I would tell someone considering Secure Chat to try to commit their organization to really working...
Login or Create an Account to see details.
Product
Some features could be better in Secure Chat. In a previous electronic health record system I used,...
Login or Create an Account to see details.
Product
Secure Chat has been helpful, and I wouldn't want it to go away.
Login or Create an Account to see details.
Product
Not enough third-party technologies interface with Secure Chat, but Epic is trying to improve that....
Login or Create an Account to see details.
Value
Secure Chat costs a lot, but the cost encompasses all things.
Login or Create an Account to see details.
Operations, Product
When it comes to the solution working as promoted, Secure Chat obviously has a lot to do with...
Login or Create an Account to see details.
Relationship
Epic's customer support is very good. Epic's customer support people know me. Epic is hyperproactive...
Login or Create an Account to see details.
Relationship, Value
Epic is very proactive. They are moving us along. They have a clear vision of the future that we can...
Login or Create an Account to see details.
Relationship
I can't say enough about Epic. I have been working for decades, and I have never had a relationship...
Login or Create an Account to see details.
Operations
We need to have better education for the nursing staff members and the other personnel who use...
Login or Create an Account to see details.
Operations, Product
Secure Chat is super easy to use. I don't remember the last time we had a glitch or any issue that...
Login or Create an Account to see details.
Operations
Epic was a great partner to work with during our implementation. I never heard anyone say a negative...
Login or Create an Account to see details.
Product
The ability to attach a patient chart and have that chart review right at our fingertips is hugely...
Login or Create an Account to see details.
Product
As much as I love the on-call finder because it is easy to find in Secure Chat, it does not make it...
Login or Create an Account to see details.
Loyalty, Product
There is not much integration with Secure Chat, but some third parties don't have the capability. We...
Login or Create an Account to see details.
Product
The benefit of Secure Chat is that we are able to link to patient information and clinical...
Login or Create an Account to see details.
Product
The downside to using this solution is that there are a lot of secure chats, and the system...
Login or Create an Account to see details.
Product
I would like to see Epic make continued developments in Secure Chat's schedule integrations. The...
Login or Create an Account to see details.
Product
Secure Chat's biggest strengths are its ubiquity, broad adoption, and EHR integration.
Login or Create an Account to see details.
Loyalty, Relationship, Product
We are an Epic shop, so knowing that we are working with the best out there helps. But we have to...
Login or Create an Account to see details.
Relationship, Product
Epic’s predictive models work but are slower. Our old vendor's predictive models are actually...
Login or Create an Account to see details.
Loyalty, Product
Epic has started to see we need a FHIR API to work with certain things they have. We have App...
Login or Create an Account to see details.
Loyalty, Product
Epic’s interfacing is great. We have been doing some very novel, some calculus kind of integration...
Login or Create an Account to see details.
Relationship, Operations
Epic does really well with charting for every little thing. Epic is really careful. They have...
Login or Create an Account to see details.
Relationship, Product
With secure chat, Epic has been a little slower to do some things that we are all used to doing in...
Login or Create an Account to see details.
Relationship, Product
Epic is super strong with networking. Peer organizations have very common problems because with...
Login or Create an Account to see details.
Relationship, Operations
Epic has an ideas website and ways we can submit ideas. They are very open to things, and they know...
Login or Create an Account to see details.
Product
Epic is moving so fast now, and some of the standards they used to have time for are being pinched...
Login or Create an Account to see details.
Loyalty, Product
Epic's community deserves a pretty high score. They have some things they didn't quite develop fast...
Login or Create an Account to see details.
Relationship, Product
Epic is on Capitol Hill. Dr. Jackie Gerhart is testifying now about how to improve the healthcare...
Login or Create an Account to see details.
Relationship, Operations
I was just on a webinar with Epic, and it was all about ambient speech, AI, development, what is...
Login or Create an Account to see details.
Loyalty, Relationship
Epic has been working with us on a yearslong unified communications project. We are going to go to...
Login or Create an Account to see details.
Product
Secure Chat is a tool that doesn't have associated metrics for patient care outcomes, physician...
Login or Create an Account to see details.
Loyalty, Product
We stay with Secure Chat because Epic is one of our preferred vendors, and we are trying to do...
Login or Create an Account to see details.
Product
The solution has the ability to do templated work, but the workflows are not intuitive. The vendor...
Login or Create an Account to see details.
Operations, Product
The solution has a lot of features, but we continue to see a lot of development with new features,...
Login or Create an Account to see details.
Product
Secure Chat is overall a good product with a solid road map, but it does not meet all our needs.
Login or Create an Account to see details.
Loyalty
Secure Chat works exactly as designed. Based on the length of my experience with Epic, I see no...
Login or Create an Account to see details.
Relationship
Epic is good at alerting us to critical issues. Also, we recently had Epic developers on-site to...
Login or Create an Account to see details.
Loyalty
We decided to switch to Secure Chat even though we knew there would be some gaps in the...
Login or Create an Account to see details.
Relationship, Product
I think Epic has a vision, and they do deliver on the vision, but sometimes it takes a long time....
Login or Create an Account to see details.
Loyalty, Product
The number-one thing Secure Chat needs to integrate with that it is not integrating with now is...
Login or Create an Account to see details.
Product, Value
I think there are problems with Secure Chat, but there is a lot of value in having the same vendor...
Login or Create an Account to see details.
Loyalty, Value
We rolled out Secure Chat a lot more broadly than we ever did a different solution because Secure...
Login or Create an Account to see details.
Product
There is always room for improvement, but the updates coming from Epic's headquarters and the way...
Login or Create an Account to see details.
Loyalty, Product
There are still some things that Epic needs to bring in and catch up to. Other solutions let users...
Login or Create an Account to see details.
Loyalty
We have mostly transitioned to Secure Chat; however, we did have to keep our other solution for...
Login or Create an Account to see details.
Loyalty, Operations
We are getting somewhere with Secure Chat. Once someone goes to Epic, things just take a long time....
Login or Create an Account to see details.
Commentary Summary
Comment Type Breakout