Secure Chat
Filtered view: All

Subject Expert
Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
View Advanced Filters
Advanced Filters
Facility Type Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
CMIO

Product

For Secure Chat, I would like to see the ability to remove myself from receiving notifications from...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship

Epic typically doesn't overpromise. However, they just did an upgrade where we thought there was...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

Part of the process of onboarding a new physician is going over Secure Chat, and new physicians look...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product, Value

Secure Chat is a fantastic tool; it is probably one of the best things Epic has implemented, and I...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

With the reports that we have, it is very hard to delineate meaningful interactions, and that can be...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

From a technological standpoint, our experience with the product is going very well. A lot of people...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product, Value

The value of all Epic modules is interoperability. This product strongly supports that by maturing...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

Secure Chat doesn't do a good job if users are out of the office; the system blocks people from...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

Secure Chat is a handy tool to have in the EHR for instant messaging with staff and colleagues. The...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

There are not a lot of opportunities to integrate Secure Chat with other products. Epic provides...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

Secure Chat works a lot like texting, but the situation is an uncanny valley; the product is close...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship, Operations

Epic provides documentation that helps, but they don't actively push us to take advantage of all...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Operations, Product

There is no question about ease of use with Secure Chat. We had an interesting experience with the...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Operations

The quality and effectiveness of ongoing training are the responsibility of our own teams, but we...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

Secure Chat is not as mature as we need it to be. We need to get a lot of features from Epic fast....

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Value

We have gotten our money’s worth. Secure Chat was included in the EMR, and we have been using the...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship

Epic is pushing really hard to deliver new technology. The vendor keeps all of their promises to the...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

Secure Chat is a niche product that works well in its place. It allows care team members to...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

The training for Secure Chat pretty much falls on our team. The vendor provides training materials...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We would like the ability to share images or things that are not currently sharable on Secure Chat....

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

In general, the challenge around communication is that we still have a user base that doesn't...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

Moving to Secure Chat has allowed us to retire other communication tools, and having things on a...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Having timely push notifications is a challenge in Secure Chat. Epic needs to make sure that those...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

The true benefit of Secure Chat is that it is a single device for all communication. For busy...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

An upgrade in Secure Chat brought some benefits to the way we communicated.

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Value

We would like Epic to implement a VoIP phone because we could save some money from using that kind...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

Secure Chat fills a bit of a void for quick communication between clinicians and nurses for patient...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Operations

I would say to a peer considering Secure Chat that if their team is strong and capable and if they...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

The challenging part of Secure Chat is its high level of configurability. Some people in smaller...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty

Secure Chat is just going to get better and better. For example, one thing that I know Epic is...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship, Product

Epic’s delivery of the solutions and upgrades is overwhelming because they develop so much good...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship

Being fully proactive when we have a change of guards can be difficult for Epic, and they don’t know...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty, Operations

We decided to roll out Secure Chat to some roles in our organization, and the physicians are in a...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

Secure Chat is one of the best tools that Epic has ever developed. One thing that the physicians...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship

One thing that I appreciate about Epic is they tell us what is coming versus what is live with our...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

There is a seamless workflow between Secure Chat and Epic's other systems. For example, when Epic...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Operations, Product

Some older physicians who are not technologically savvy need more training on the bells and whistles...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

Secure Chat is not as customizable as the users would like it to be. People want more ability to...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship, Product

In terms of delivering new technology, there are a lot of things that Epic has been talking about...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Secure Chat is embedded within the EMR, so it is easy to access. Since the product is in the EMR, it...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship

Epic has a product road map, and generically speaking, the vendor has promised to accelerate things...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Product

We love Secure Chat. We also love that it is customizable regarding the amount of time we keep...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Value

Overall, Epic charges for a lot of small things that should be included. Costs related to volume are...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Secure Chat is one of the most useful tools that we enable. Our providers love it. Our volumes are...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

Secure Chat has a significant benefit because it is integrated with Epic's products in a closed...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty

We wouldn't be nearly as successful with the product if we would have chosen an alternative solution...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

Secure Chat has been a step up from our previous communications. The system provides a way for...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship, Operations

We work with Epic regularly, and there are a lot of enhancements that we have requested. Some...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship

Epic is very good at letting us know what is coming and when. When other vendors say they are...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty, Product

We have another paging solution, and that solution doesn’t interact with Secure Chat. That is an...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty

We will be upgrading the product soon. There are a fair number of improvements coming, and we are...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty

I don't think that Epic's systems have all of the functionality that we need, so we must still work...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

Our nurses don't carry their personal devices around, and we don't have Rover yet. Our nurses only...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

I would recommend Secure Chat. If someone is on an Epic system, Secure Chat is very helpful....

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations, Product

Secure Chat has been a huge help for reaching people because it shows who is available, but we have...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

I did not get any training on Secure Chat, but Secure Chat does seem to be a little intuitive. I...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

Overall, Secure Chat has been pretty good. It is pretty intuitive. The one thing that Epic could do...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Product

With Secure Chat, ease of use is actually a problem. The product is so easy to use that we will use...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Relationship

We were having a big issue with how the solution sent messages, but Epic was able to help us fix that....

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Product

Secure Chat is an incredibly efficient tool for communicating with our team. It allows us to...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship

Epic is so big that unless we ask for something, they don't reach out to us. But we have a pretty...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The upgrades are pretty smooth. I like what Epic has done with the design of the product. The best...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

Secure Chat is super cheap. It is very inexpensive compared to other communications platforms...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

Secure Chat is definitely a go-forward solution for us. We use Epic products first if they make...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

Secure Chat has been a pretty effective communication tool. I like that it continually gets better...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

We are anxiously awaiting a VoIP function. That is one of our biggest institutional pain points for...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations, Product

The technology from Epic has worked well. We have to be thoughtful about our workflows and how we...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Epic always communicates with us and keeps us in the loop about upgrades and things.

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

One strength of Secure Chat is its PHI compatibility. Our staff is very comfortable with the...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Culture, Relationship

We have a professional relationship, so if there is an upgrade coming, we know what is happening,...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

Secure Chat is really clear. I don't have issues there. The quality is good, and it is serving its...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty

I think my satisfaction with Secure Chat will decrease. I feel like we have struggled with position...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Operations

There is not a big level of effort around training for Secure Chat.

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

We have a love-hate relationship with Secure Chat. Some people really like it, but others don't. We...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Secure Chat’s biggest strength is that Epic has the development around it. They are making key...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

A standalone application of Secure Chat would be helpful. The tool only targets clinicians. It is...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Secure Chat is a simple little tool that everyone that we reach out to uses. People love Secure Chat...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Culture, Loyalty, Value

When we bought our Epic package, Secure Chat came with it at no additional cost. So we are not...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty, Product

There are a lot of little things Epic could do to improve Secure Chat, and they are working on it....

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship, Product

We had some slowness recently in Secure Chat. Epic acknowledged it after we reported it and after...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Secure Chat is one of the simplest things to use. The product provides what we need.

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Keeping up with the demand for Secure Chat groups is one of our organization's biggest challenges....

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

Secure Chat’s training requires a bit more complexity around device management than other pieces of...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

Compared with software from other vendors in the market, there is some functionality that Secure...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

Some positives about Secure Chat are that it supports instant communication and it is broad. It is a...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

Probably the lowest-hanging fruit for Secure Chat would be that we can get a preview of the message,...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

Epic's solution is the best that I know of in the market.

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

There are really silly little situations, but it frustrates providers to see a whole inventory of...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Epic turns things around pretty quickly. For example, some of our users had some challenges with...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Epic is a very mature and nimble organization, even though they are pretty big. They are always...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty, Relationship

Epic is going to bring out the things we want, and they are rapidly developing Secure Chat into a...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Operations

Epic generally has good training documentation, and the vendor’s strategy serves as one of the...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

Epic offers Secure Chat from clinician to clinician. Implementing a Secure Chat function between...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

People often want to leave a Secure Chat messaging group, but they don't have that capability. If...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Epic’s support team is awesome. I have a single point of contact. I have interactive tools that...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

We get special updates from Epic all the time. The vendor is always identifying issues. It seems...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

With Secure Chat, everything is in the works. The product is getting better and will continue to get...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Secure Chat is integrated deep into Epic's suite of products, so Secure Chat is upgraded on a...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

Secure Chat is part of what we call a core system. The product is an inexpensive part of Epic's...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Epic has an honor roll and stars for everything that users adopt from Epic or use within an Epic...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

Epic is always top notch and provides excellent training. We have regular meetings with Epic at...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

We like that Secure Chat is a secure means of communication. It is integrated with the vendor's...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

There is one thing about Secure Chat that is trivial but very annoying. If we are typing a message,...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty, Product

A significant issue is that people have been getting messages sent to them when they are not...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

Secure Chat is a great product overall. I have talked to people in other provider organizations who...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Operations, Product

Our upgrade was delayed because Epic had a lot of problems with previous upgrades. There was a...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

Secure Chat is a real bear because it is tied not only to the patient side but also to provider...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship

When we get into areas where Epic’s executives are unfamiliar or uncomfortable with things, the...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture, Product, Value

The system's integration with our EMR and mobile apps is great. However, the vendor's support for...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Culture, Relationship, Value

Epic provides new technology for us. Trying to build or develop things ourselves is expensive and...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Value

Talking about whether we are getting our money’s worth is a rough conversation that would need to...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty, Relationship, Product

Secure Chat needs to be able to manage emergency notifications or calls. Epic knows this, and it is...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship

One of the things I really appreciate about Epic is that they are constantly trying to improve and...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Value

We want to have nurse calls and alert escalations all delivered through Secure Chat. To do that, we...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

I love that Secure Chat is integrated into our EMR so doctors, nurses, and other clinical support...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

Epic is a big company, and sometimes they deliver new applications that have a wow factor that is...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty, Product

We need to make Secure Chat transactional so there are things that can make the clinician take...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty, Relationship, Operations

One of the nice things about Epic is that if we attend their user group meetings, we get a nice view...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

Secure Chat is organically growing in the sense that people like it and use it. The system is...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty, Relationship, Product

Things are going great with Epic. The road map for Secure Chat is available and out there. I think...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty, Product

I want to be able to use Secure Chat to log onto my Team's mobile app. There are all these other...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

Secure Chat is sort of a niche product for Epic. It can be a little bit harder to get somebody who...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

Secure Chat is a great communication tool, but it is not a transactional platform that can drive...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty, Product

Secure Chat is really easy to use. There is functionality coming up on the road map. If other EMR...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship

We were getting complaints from our providers about a certain aspect of the system. I was a little...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

The interface with Secure Chat is a little iffy, especially on hyperspace. To start a new message,...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

My experience with Secure Chat is very positive. Initially, Secure Chat was implemented for only a...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product, Value

Even in hyperspace, Haiku with Secure Chat is a very convenient feature. It shows the people that...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Operations

There is not much to train for on Secure Chat. It is so easy to use. Epic trains the trainers, and...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship

Our communication strategy is really good. Epic is really proactive, brings solutions to us, and...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Epic is very open when we have questions or ask for demos.

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

We would love the ability to modify some of the screens in Secure Chat. When creating a new message,...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship, Product

We have introduced Secure Chat for many things, and the system is awesome. We can chat with any...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

There are two bad things about Secure Chat. One thing is that the system does not go into the...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship, Product

Epic excels in and does an excellent job of delivering new technology that meets our needs.

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

When we went live, we had employees that were hired to be Epic trainers and also credentialed...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Secure Chat is pretty intuitive and easy to use. Epic is always looking for ways to improve and meet...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Secure Chat is working well for us; our numbers have increased. The product was very helpful during...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Loyalty, Relationship, Product

Epic's big deficit right now is that they don’t have a voice solution. They are also still working...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Loyalty, Relationship

Epic is working on some things. They are still lagging a little. They promise a lot, but they...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Product

The great thing about Secure Chat is that it is connected to our EMR, so we can talk about patients...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Relationship

Epic’s support team only replies to our IT people.

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Loyalty

We use a couple of different clinical communications tools, and we are looking to simplify and go to...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Product

We would like to be able to send Secure Chat messages to mobile devices. We would also like to see...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
Related Articles