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Secure Chat
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User Commentary

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CMIO

Functionality and Upgrades

We like that Secure Chat is a secure means of communication. It is integrated with the vendor's...

Nov 2022
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CMIO

Functionality and Upgrades

There is one thing about Secure Chat that is trivial but very annoying. If we are typing a message,...

Nov 2022
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CMIO

Functionality and Upgrades

A significant issue is that people have been getting messages sent to them when they are not...

Nov 2022
||
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CMIO

Functionality and Upgrades

Secure Chat is a great product overall. I have talked to people in other provider organizations who...

Nov 2022
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CMIO

Functionality and Upgrades

Our upgrade was delayed because Epic had a lot of problems with previous upgrades. There was a...

Nov 2022
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CMIO

Functionality and Upgrades

Secure Chat is a real bear because it is tied not only to the patient side but also to provider...

Nov 2022
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CMIO

Relationship

When we get into areas where Epic’s executives are unfamiliar or uncomfortable with things, the...

Nov 2022
||
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VP/Other Executive

Other Observations & Comments

The system's integration with our EMR and mobile apps is great. However, the vendor's support for...

Nov 2022
||
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CMIO

Service and Support

Epic provides new technology for us. Trying to build or develop things ourselves is expensive and...

Nov 2022
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CMIO

Other Observations & Comments

Talking about whether we are getting our money’s worth is a rough conversation that would need to...

Nov 2022
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CMIO

Functionality and Upgrades

Secure Chat needs to be able to manage emergency notifications or calls. Epic knows this, and it is...

Nov 2022
||
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CMIO

Service and Support

One of the things I really appreciate about Epic is that they are constantly trying to improve and...

Nov 2022
||
(0)
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CMIO

ROI / Cost (care and feeding)

We want to have nurse calls and alert escalations all delivered through Secure Chat. To do that, we...

Nov 2022
||
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CMIO

Interfacing and Integration

I love that Secure Chat is integrated into our EMR so doctors, nurses, and other clinical support...

Nov 2022
||
(0)
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CMIO

Functionality and Upgrades

Epic is a big company, and sometimes they deliver new applications that have a wow factor that is...

Nov 2022
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CMIO

Future Outlook

We need to make Secure Chat transactional so there are things that can make the clinician take...

Nov 2022
||
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CMIO

Service and Support

One of the nice things about Epic is that if we attend their user group meetings, we get a nice view...

Nov 2022
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CMIO

Interfacing and Integration

Secure Chat is organically growing in the sense that people like it and use it. The system is...

Nov 2022
||
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CMIO

Relationship

Things are going great with Epic. The road map for Secure Chat is available and out there. I think...

Nov 2022
||
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CMIO

Technology

I want to be able to use Secure Chat to log onto my Team's mobile app. There are all these other...

Nov 2022
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CMIO

Other Observations & Comments

Secure Chat is sort of a niche product for Epic. It can be a little bit harder to get somebody who...

Nov 2022
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CMIO

Functionality and Upgrades

Secure Chat is a great communication tool, but it is not a transactional platform that can drive...

Nov 2022
||
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CMIO

Other Observations & Comments

Secure Chat is really easy to use. There is functionality coming up on the road map. If other EMR...

Nov 2022
||
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CMIO

Lessons Learned

We were getting complaints from our providers about a certain aspect of the system. I was a little...

Nov 2022
||
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CMIO

Functionality and Upgrades

The interface with Secure Chat is a little iffy, especially on hyperspace. To start a new message,...

Nov 2022
||
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CMIO

Functionality and Upgrades

My experience with Secure Chat is very positive. Initially, Secure Chat was implemented for only a...

Nov 2022
||
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CMIO

Functionality and Upgrades

Even in hyperspace, Haiku with Secure Chat is a very convenient feature. It shows the people that...

Nov 2022
||
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CMIO

Interfacing and Integration

Epic delivered on the integration that they promised and even on things they hadn’t promised but we...

Nov 2022
||
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CMIO

Implementation and Training

There is not much to train for on Secure Chat. It is so easy to use. Epic trains the trainers, and...

Nov 2022
||
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CMIO

Service and Support

Our communication strategy is really good. Epic is really proactive, brings solutions to us, and...

Nov 2022
||
(0)
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Manager

Service and Support

Epic is very open when we have questions or ask for demos.

Oct 2022
||
(0)
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Manager

Lessons Learned

We would love the ability to modify some of the screens in Secure Chat. When creating a new message,...

Oct 2022
||
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Physician

Functionality and Upgrades

We have introduced Secure Chat for many things, and the system is awesome. We can chat with any...

Oct 2022
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Physician

Functionality and Upgrades

There are two bad things about Secure Chat. One thing is that the system does not go into the...

Oct 2022
||
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CMIO

Functionality and Upgrades

Epic excels in and does an excellent job of delivering new technology that meets our needs.

Oct 2022
||
(0)
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Analyst/Coordinator

Implementation and Training

When we went live, we had employees that were hired to be Epic trainers and also credentialed...

Oct 2022
||
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Analyst/Coordinator

Functionality and Upgrades

Secure Chat is pretty intuitive and easy to use. Epic is always looking for ways to improve and meet...

Oct 2022
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Director

ROI / Cost (care and feeding)

Secure Chat is working well for us; our numbers have increased. The product was very helpful during...

Oct 2022
||
(0)
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Director

Interfacing and Integration

We are looking at some concerns with some staff members having access to Secure Chat and other...

Oct 2022
||
(0)
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CNIO

Interfacing and Integration

Epic's big deficit right now is that they don’t have a voice solution. They are also still working...

Oct 2022
||
(0)
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CNIO

Service and Support

Epic is working on some things. They are still lagging a little. They promise a lot, but they...

Oct 2022
||
(0)
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CNIO

Interfacing and Integration

The great thing about Secure Chat is that it is connected to our EMR, so we can talk about patients...

Oct 2022
||
(0)
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CNIO

Service and Support

Epic’s support team only replies to our IT people.

Oct 2022
||
(0)
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CNIO

Functionality and Upgrades

We use a couple of different clinical communications tools, and we are looking to simplify and go to...

Oct 2022
||
(0)
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CNIO

Functionality and Upgrades

We would like to be able to send Secure Chat messages to mobile devices. We would also like to see...

Oct 2022
||
(0)
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CNIO

Functionality and Upgrades

The product is a really good tool, and it is invaluable to our organization.

Aug 2022
||
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CIO

ROI / Cost (care and feeding)

Secure Chat is built into the price of our EMR, so we aren't paying anything extra for it. Epic's...

Aug 2022
||
(0)
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CIO

Service and Support

I have been pretty happy with Epic's support. The vendor has been fairly responsive, and they are...

Aug 2022
||
(0)
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CIO

Functionality and Upgrades

Secure Chat has been very helpful for our staff members' internal communications.

Aug 2022
||
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CIO

Relationship

Epic is very transparent with their promises. We have pretty good access to their high-level people.

Aug 2022
||
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CIO

Functionality and Upgrades

Secure Chat is well integrated into Epic's other system. Secure Chat is easy to use, and the users...

Aug 2022
||
(0)
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CIO

Functionality and Upgrades

The system still needs some more functionality to really solve some of our needs. For example, we...

Aug 2022
||
(0)
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Director

Functionality and Upgrades

Secure Chat is a good tool, but it is a young product that is developing. Epic is focusing...

Aug 2022
||
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CMIO

Implementation and Training

Epic doesn't really train us. That is our problem. We look at notes, and we figure things out ourselves....

Jul 2022
||
(0)
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CMIO

Functionality and Upgrades

We can't use the product with our lab interface or anything. There is a drop-down menu on patient...

Jul 2022
||
(0)
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CMIO

Lessons Learned

Before implementing Secure Chat, I recommend talking to somebody who has already got the system...

Jul 2022
||
(0)
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CMIO

Functionality and Upgrades

I get frustrated with Epic because they delay things that should be really easy to do. With Secure...

Jul 2022
||
(0)
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CMIO

Functionality and Upgrades

We are going to do a big upgrade to our Epic system, and the upgrade will include a lot of...

Jul 2022
||
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CMIO

ROI / Cost (care and feeding)

Epic has worked out a process where if someone is on call, they become part of a Secure Chat dynamic...

Jul 2022
||
(0)
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CMIO

Lessons Learned

There are always opportunities for Epic to improve. For example, doing the necessary steps to attach...

Jul 2022
||
(0)
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CMIO

Functionality and Upgrades

Our people love to thank each other, but in our messages, we need to filter out the thank-yous...

Jul 2022
||
(0)
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CMIO

Lessons Learned

One of my areas of irritation is that I would like the product to work more like a word processor. I...

Jul 2022
||
(0)
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CMIO

Relationship

Epic listens. They see how many people are looking for the same thing. They look at the time,...

Jul 2022
||
(0)
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CMIO

Functionality and Upgrades

There isn't a chance that we would seriously consider moving away from Epic's system even if we saw...

Jul 2022
||
(0)
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CMIO

Other Observations & Comments

Secure Chat is central to our unified communication strategy going forward. It is incredibly...

Jul 2022
||
(0)
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CMIO

Interfacing and Integration

We don't give our users an option in terms of whether or not to be on Secure Chat because literally...

Jul 2022
||
(0)
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CMO

Interfacing and Integration

Secure Chat is very good when it comes to the read-receipt process, but the opportunity to add and...

Jul 2022
||
(0)
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CMO

Implementation and Training

When it comes to physician training, there is never really enough. The training is always attempted...

Jul 2022
||
(0)
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CMO

Relationship

Epic does well at making sure they are working with us. They have a vision, which is somewhat guided...

Jul 2022
||
(0)
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Director

Relationship

I haven’t run into any issues where Epic has promised something that they didn’t come through on.

Jul 2022
||
(0)
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Director

Functionality and Upgrades

There are a few things the product could do better that would be nice.

Jul 2022
||
(0)
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Director

Functionality and Upgrades

The Secure Chat messages cross platforms and come nicely into mobile devices. If I have my personal...

Jul 2022
||
(0)
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CMIO

Functionality and Upgrades

There are a lot of nonproductive changes. I am sure there is a method in the vendor's madness....

Jun 2022
||
(0)
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CMIO

Service and Support

Epic continues to work on this product to meet its needs in the surgical area. The vendor is very...

Jun 2022
||
(0)
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CMIO

Functionality and Upgrades

I am pretty vocal with Epic about what I need on most things. Our biggest issue is with the...

Jun 2022
||
(0)
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CMIO

Functionality and Upgrades

Secure Chat is easy to use, more so than other Epic systems because it is set up a lot like a...

Jun 2022
||
(0)
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CMIO

ROI / Cost (care and feeding)

I am very happy with the security of Secure Chat. I realize that there will be users who use their...

Jun 2022
||
(0)
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CMIO

Functionality and Upgrades

For me, one issue with Secure Chat is that it is tied directly into our EMR software. If the EMR...

Jun 2022
||
(0)
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CMIO

Relationship

I like how fast Epic has been developing Secure Chat. The vendor has been responsive to users' needs...

Jun 2022
||
(0)
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CMIO

ROI / Cost (care and feeding)

We still can't use Secure Chat as our only communication system. We hope to get there, but we aren't...

Jun 2022
||
(0)
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Director

ROI / Cost (care and feeding)

Epic doesn’t nickel-and-dime. There is only one fee that I am aware of.

Jun 2022
||
(0)
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Director

Other Observations & Comments

Epic is very aware of our desires around Secure Chat. Epic delivers new technology, but they could...

Jun 2022
||
(0)
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Director

Functionality and Upgrades

Secure Chat is extremely easy to use. We have no intentions of replacing it.

Jun 2022
||
(0)
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Director

Relationship

Epic is truthful about what is coming in future releases. Epic keeps an eye on things. I don’t know...

Jun 2022
||
(0)
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Director

Interfacing and Integration

There are gaps in Secure Chat’s integration, so we are missing certain integration points....

Jun 2022
||
(0)
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CMIO

Functionality and Upgrades

We used to use a few third-party solutions for secure messaging, but we decided to turn them off...

May 2022
||
(0)
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CMIO

Sales and Contracting

It isn't Epic's model to charge for every little thing. There is an annual licensing fee for Secure...

May 2022
||
(0)
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CMIO

Future Outlook

There are a lot of functionalities in development for the system. We are very excited about the new...

May 2022
||
(0)
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CMIO

Service and Support

Epic isn't as proactive with Secure Chat as they are with the system's other modules because Secure...

May 2022
||
(0)
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VP/Other Executive

Functionality and Upgrades

I am a strong advocate for Secure Chat because I like the concept that Epic is offering. The concept...

May 2022
||
(0)
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VP/Other Executive

Functionality and Upgrades

Looking at the product objectively based on what I have heard from fellow colleagues, I see that...

May 2022
||
(0)
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VP/Other Executive

Functionality and Upgrades

With the way Secure Chat works on a desktop, when I want to answer a message, the product takes me...

May 2022
||
(0)
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VP/Other Executive

Interfacing and Integration

We would like the product to integrate with a call schedule, but that is not something we have right...

May 2022
||
(0)
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VP/Other Executive

Functionality and Upgrades

We would like more control over creating groups in Secure Chat. Right now, any group creation needs...

May 2022
||
(0)
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VP/Other Executive

Functionality and Upgrades

Users would like better identification of the people the users are sending messages to. There could...

May 2022
||
(0)
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VP/Other Executive

Relationship

Epic identifies problems before we do, and Epic tells us about things. Epic has really done pretty...

May 2022
||
(0)
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VP/Other Executive

ROI / Cost (care and feeding)

With the responses we have gotten and the improvements we have seen, I think Secure Chat provides a...

May 2022
||
(0)
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VP/Other Executive

Lessons Learned

There are some tools out there that have more functionality than Secure Chat, but my recommendation...

May 2022
||
(0)
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Director

Other Observations & Comments

We were slow to gain adoption from our staff, but over time, the feature utilization grew organically....

May 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

I think there is some concern that people are using Secure Chat now more than email for different...

May 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

We love Secure Chat. People have really embraced it. They have been using Secure Chat a lot more...

May 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

People struggle sometimes if end users have multiple Secure Chat threads going at once with the same...

May 2022
||
(0)
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CMIO

Functionality and Upgrades

There are some basic functions for messaging and texting that Secure Chat lacks, like the ability to...

May 2022
||
(0)
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CMIO

Functionality and Upgrades

We have had differing degrees of adoption in different areas with Secure Chat. We have had better...

May 2022
||
(0)
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CIO

Functionality and Upgrades

Secure Chat works. The thing I don't like about Secure Chat has nothing to do with its...

May 2022
||
(0)
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CIO

ROI / Cost (care and feeding)

Epic does not nickel-and-dime. As a matter of fact, during the pandemic, they gave us credits. Epic...

May 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

I love Secure Chat. The providers can message each other regarding their patients, and the system...

May 2022
||
(0)
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Analyst/Coordinator

Interfacing and Integration

We have learned that it is hard to ease end users in by implementing bits and pieces of a system. We...

May 2022
||
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VP/Other Executive

Win/Loss - Why they were selected (by current clients)

Our organization was looking for a way to deal with asynchronous communication because we didn't...

Apr 2022
||
(0)
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VP/Other Executive

Functionality and Upgrades

Initially, our nurses didn't have Rover deployed, but our physicians had Haiku and Canto. That...

Apr 2022
||
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VP/Other Executive

Sales and Contracting

Epic is proud of the product that they have created, and they should be. Secure Chat is a great...

Apr 2022
||
(0)
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VP/Other Executive

Implementation and Training

As Epic rolls out new systems like Secure Chat, they don't put as much work into training if they...

Apr 2022
||
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VP/Other Executive

Functionality and Upgrades

Secure Chat's product quality is really good. There are a couple of areas where the vendor is a...

Apr 2022
||
(0)
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VP/Other Executive

Functionality and Upgrades

From a technical perspective, Secure Chat meets our organization's needs. From an end-user...

Apr 2022
||
(0)
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VP/Other Executive

Technology

Secure Chat isn't necessarily keeping up with comparable technologies in the clinical communications...

Apr 2022
||
(0)
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VP/Other Executive

Relationship

Epic is very proactive about looking for problems and helping us with them. The vendor is very...

Apr 2022
||
(0)
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VP/Other Executive

ROI / Cost (care and feeding)

In measuring Secure Chat in terms of employee experience, patient safety, and quality of care, the...

Apr 2022
||
(0)
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CMIO

Future Outlook

Initially, there was a big holdup with Secure Chat because providers didn’t want another avenue...

Apr 2022
||
(0)
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CMIO

Functionality and Upgrades

Using Secure Chat doesn't take any training, which is one of the product's huge draws. Epic didn't...

Apr 2022
||
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CMIO

Functionality and Upgrades

Epic gives us a functional product that is easy to turn on and easy to use. But they are not holding...

Apr 2022
||
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CMIO

Implementation and Training

We haven’t had to do a lot of training, but when we have done training, it has been solid. We have...

Mar 2022
||
(0)
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CMIO

Functionality and Upgrades

Secure Chat needs a strong infrastructure around provider-facing things such as care teams, roles,...

Mar 2022
||
(0)
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CMIO

Relationship

Epic keeps their promises in an obsessive-compulsive way. Epic is so proactive and bombards me with...

Mar 2022
||
(0)
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CMIO

Functionality and Upgrades

The user interface could be easier on the eyes than it is. At the top of the screen, the information...

Mar 2022
||
(0)
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CMIO

Service and Support

We are pleased with Epic’s responsiveness when we point out opportunities and failures in Secure...

Mar 2022
||
(0)
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 or  to see details.

CMIO

Future Outlook

Epic is working on this functionality, but when we send an email and add a bunch of people in the...

Mar 2022
||
(0)
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 or  to see details.

CMIO

Lessons Learned

We would like to be able to use Secure Chat as a super reliable and fail-safe paging type of...

Mar 2022
||
(0)
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CMIO

Functionality and Upgrades

Some of my people want Secure Chat to behave differently than it does, but I don't think that Epic...

Mar 2022
||
(0)
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CMIO

Functionality and Upgrades

There are a couple of things in Secure Chat that still aren't working or that the product doesn't...

Mar 2022
||
(0)
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CMIO

Functionality and Upgrades

Some of our people don't really want to use Secure Chat because they can't turn it off themselves. I...

Mar 2022
||
(0)
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 or  to see details.

CMIO

Future Outlook

I am a glass-half-full person. I think that our satisfaction with Secure Chat will improve in a year...

Mar 2022
||
(0)
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CMIO

Other Observations & Comments

We didn't have a secure messaging solution before Secure Chat, so before we went out to buy one, we...

Mar 2022
||
(0)
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 or  to see details.

CMIO

Functionality and Upgrades

We have significantly reduced our classic pages by using Secure Chat. Getting paged was a big pain...

Mar 2022
||
(0)
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 or  to see details.

CMIO

Relationship

Epic seems to be open to feedback. It is just a matter of where things end up on a development map....

Mar 2022
||
(0)
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CMIO

Implementation and Training

I don't think that we really did any training for Secure Chat. We went live with Epic, and we had to...

Mar 2022
||
(0)
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 or  to see details.

CMIO

Functionality and Upgrades

Epic built Secure Chat as something that would solve all of our communication problems. However, it...

Mar 2022
||
(0)
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 or  to see details.

CMIO

Functionality and Upgrades

The product's biggest limitation is its manual-assignment process. We would like to see that process...

Mar 2022
||
(0)
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 or  to see details.

CMIO

Functionality and Upgrades

The product is relatively easy to use, but it has some clunky aspects. For example, we can see when...

Mar 2022
||
(0)
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 or  to see details.

CMIO

Functionality and Upgrades

Epic is working on a product, and each new upgrade has a little more functionality. We can see that...

Mar 2022
||
(0)
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 or  to see details.

CMIO

Functionality and Upgrades

Text messaging has evolved, but medical laws haven't kept up. We know that we can't be texting...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Functionality and Upgrades

We struggle with sending secure after-hours messages to physicians who aren't on call. Right now,...

Mar 2022
||
(0)
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 or  to see details.

CIO

Implementation and Training

Epic doesn't provide training for Secure Chat. They provide a tool, and we implement it, but then we...

Mar 2022
||
(0)
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 or  to see details.

CIO

Relationship

Epic is very forthcoming with what Secure Chat can and can't do. The vendor explains what Secure...

Mar 2022
||
(0)
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 or  to see details.

CIO

Functionality and Upgrades

There are some limitations within the tool. Some of the functionality within the system is not as...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

Secure Chat is not evolving very much anymore. The platform is what it is, and Epic is not spending...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Lessons Learned

I would tell a peer to go all in on Secure Chat and try to eliminate other stand-alone communication...

Mar 2022
||
(0)
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 or  to see details.

Manager

Functionality and Upgrades

An area that could improve with Secure Chat is broader use or the flexibility to use the solution...

Mar 2022
||
(0)
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 or  to see details.

Manager

Other Observations & Comments

We don't have a lot of control over what we get and how we configure things within Secure Chat. Part...

Mar 2022
||
(0)
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 or  to see details.

CMIO

Implementation and Training

Epic has done a great job with virtual training and builder courses. The training is very helpful,...

Feb 2022
||
(0)
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 or  to see details.

CMIO

Functionality and Upgrades

Secure Chat is far better than it was a few years ago, but there are a lot of optimizations Epic...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship

Epic's software is expensive, but the interoperability we get is key. Epic provides us with regular...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Lessons Learned

Epic is so responsive that it is hard to name a thing and not have full confidence that Epic will...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

We would like Epic to develop VoIP integration, to make a more sophisticated, non-patient-centered,...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Epic is easy to work with, responsive, and engaged, and they deliver what they promise. Their...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CNO

Functionality and Upgrades

I actually have physicians who are asking the nurses not to use Secure Chat. On their days off, the...

Feb 2022
||
(0)
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CNO

Implementation and Training

We have to go online to the vendor's website in order to access trainings, and people really don't...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Functionality and Upgrades

I don't like Secure Chat's ability to connect teams who are caring for a patient. There can be many...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Functionality and Upgrades

One issue that we have had with the product has been trying to figure out what modalities of...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Interfacing and Integration

Secure Chat is great for communication. However, we don't like that there isn't a way to put it into...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

Secure Chat continues to work great for us. We are extending Secure Chat functionality deeper and...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

Buying into Epic was a pretty big investment for us. We knew our investment into managing Epic's...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

ROI / Cost (care and feeding)

We worked with Epic during COVID-19, and we were pleasantly surprised at the things they offered and...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

Epic has started a tune-up program, and they don't charge providers for it. They create a plan for...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Implementation and Training

We get training from Epic on how to build Secure Chat, but users really don't need training on how...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Functionality and Upgrades

So far, the utilization of Secure Chat hasn't been high. Education and awareness are not the most...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Interfacing and Integration

Secure Chat isn't consistent. Our physicians really want us to change to another vendor's system,...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Functionality and Upgrades

We have been able to automate some messaging. The solution's messages can be role based, identity...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Functionality and Upgrades

I like Epic's identity provisioning. The solution doesn't duplicate my status in the EHR. I can see...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Functionality and Upgrades

My aspirations for Secure Chat are massive. I want the solution to be robust. The solution meets my...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Functionality and Upgrades

I am ecstatic with Secure Chat. The fact that we have committed to a platform means that we will be...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Functionality and Upgrades

We can look at all of our data to see who is using what. The fact that that is relational has been...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Functionality and Upgrades

I don’t hear much from Epic about this product. Secure Chat doesn’t seem to get as much attention as...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Interfacing and Integration

The system doesn’t integrate well with our on-call schedule system. I don't see that integration...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

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