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Secure Chat
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User Commentary

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Director

Functionality and Upgrades

I have had it brought to my attention that people are inappropriate or snarky through Secure Chat,...

Mar 2023
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Director

Functionality and Upgrades

A conversation disappears after a certain number of hours, and that makes things difficult....

Mar 2023
||
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Director

Functionality and Upgrades

Secure Chat is wonderful. I understand the ideology behind it. Secure Chat is a very efficient way...

Mar 2023
||
(0)
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Manager

Functionality and Upgrades

Secure Chat’s biggest strength is that Epic has the development around it. They are making key...

Feb 2023
||
(0)
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Manager

Functionality and Upgrades

A standalone application of Secure Chat would be helpful. The tool only targets clinicians. It is...

Feb 2023
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

Secure Chat is a simple little tool that everyone that we reach out to uses. People love Secure Chat...

Feb 2023
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(0)
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CMIO

Lessons Learned

When we bought our Epic package, Secure Chat came with it at no additional cost. So we are not...

Feb 2023
||
(0)
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CMIO

Functionality and Upgrades

There are a lot of little things Epic could do to improve Secure Chat, and they are working on it....

Feb 2023
||
(0)
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CMIO

Service and Support

We had some slowness recently in Secure Chat. Epic acknowledged it after we reported it and after...

Feb 2023
||
(0)
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Director

Functionality and Upgrades

Secure Chat is one of the simplest things to use. The product provides what we need.

Jan 2023
||
(0)
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Director

Functionality and Upgrades

Keeping up with the demand for Secure Chat groups is one of our organization's biggest challenges....

Jan 2023
||
(0)
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VP/Other Executive

Other Observations & Comments

Secure Chat’s training requires a bit more complexity around device management than other pieces of...

Jan 2023
||
(0)
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VP/Other Executive

Functionality and Upgrades

Compared with software from other vendors in the market, there is some functionality that Secure...

Jan 2023
||
(0)
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Physician

Functionality and Upgrades

Some positives about Secure Chat are that it supports instant communication and it is broad. It is a...

Jan 2023
||
(0)
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Physician

Interfacing and Integration

Probably the lowest-hanging fruit for Secure Chat would be that we can get a preview of the message,...

Jan 2023
||
(0)
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Physician

Technology

Epic's solution is the best that I know of in the market.

Jan 2023
||
(0)
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VP/Other Executive

Functionality and Upgrades

There are really silly little situations, but it frustrates providers to see a whole inventory of...

Jan 2023
||
(0)
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VP/Other Executive

Service and Support

Epic turns things around pretty quickly. For example, some of our users had some challenges with...

Jan 2023
||
(0)
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VP/Other Executive

Relationship

Epic is a very mature and nimble organization, even though they are pretty big. They are always...

Jan 2023
||
(0)
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CMIO

Future Outlook

Epic is going to bring out the things we want, and they are rapidly developing Secure Chat into a...

Dec 2022
||
(0)
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CIO

Implementation and Training

Epic generally has good training documentation, and the vendor’s strategy serves as one of the...

Dec 2022
||
(0)
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CIO

Functionality and Upgrades

Epic offers Secure Chat from clinician to clinician. Implementing a Secure Chat function between...

Dec 2022
||
(0)
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Manager

Functionality and Upgrades

People often want to leave a Secure Chat messaging group, but they don't have that capability. If...

Dec 2022
||
(0)
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Manager

Service and Support

Epic’s support team is awesome. I have a single point of contact. I have interactive tools that...

Dec 2022
||
(0)
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Manager

Service and Support

We get special updates from Epic all the time. The vendor is always identifying issues. It seems...

Dec 2022
||
(0)
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Manager

Future Outlook

With Secure Chat, everything is in the works. The product is getting better and will continue to get...

Dec 2022
||
(0)
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Manager

Interfacing and Integration

Secure Chat is integrated deep into Epic's suite of products, so Secure Chat is upgraded on a...

Dec 2022
||
(0)
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Director

Functionality and Upgrades

Secure Chat is part of what we call a core system. The product is an inexpensive part of Epic's...

Dec 2022
||
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Director

Other Observations & Comments

Epic has an honor roll and stars for everything that users adopt from Epic or use within an Epic...

Dec 2022
||
(0)
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Director

Service and Support

Epic is always top notch and provides excellent training. We have regular meetings with Epic at...

Dec 2022
||
(0)
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CMIO

Functionality and Upgrades

We like that Secure Chat is a secure means of communication. It is integrated with the vendor's...

Nov 2022
||
(0)
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CMIO

Functionality and Upgrades

There is one thing about Secure Chat that is trivial but very annoying. If we are typing a message,...

Nov 2022
||
(0)
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CMIO

Functionality and Upgrades

A significant issue is that people have been getting messages sent to them when they are not...

Nov 2022
||
(0)
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CMIO

Functionality and Upgrades

Secure Chat is a great product overall. I have talked to people in other provider organizations who...

Nov 2022
||
(0)
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CMIO

Functionality and Upgrades

Our upgrade was delayed because Epic had a lot of problems with previous upgrades. There was a...

Nov 2022
||
(0)
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CMIO

Functionality and Upgrades

Secure Chat is a real bear because it is tied not only to the patient side but also to provider...

Nov 2022
||
(0)
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CMIO

Relationship

When we get into areas where Epic’s executives are unfamiliar or uncomfortable with things, the...

Nov 2022
||
(0)
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VP/Other Executive

Other Observations & Comments

The system's integration with our EMR and mobile apps is great. However, the vendor's support for...

Nov 2022
||
(0)
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CMIO

Service and Support

Epic provides new technology for us. Trying to build or develop things ourselves is expensive and...

Nov 2022
||
(0)
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CMIO

Other Observations & Comments

Talking about whether we are getting our money’s worth is a rough conversation that would need to...

Nov 2022
||
(0)
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CMIO

Functionality and Upgrades

Secure Chat needs to be able to manage emergency notifications or calls. Epic knows this, and it is...

Nov 2022
||
(0)
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CMIO

Service and Support

One of the things I really appreciate about Epic is that they are constantly trying to improve and...

Nov 2022
||
(0)
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CMIO

ROI / Cost

We want to have nurse calls and alert escalations all delivered through Secure Chat. To do that, we...

Nov 2022
||
(0)
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CMIO

Interfacing and Integration

I love that Secure Chat is integrated into our EMR so doctors, nurses, and other clinical support...

Nov 2022
||
(0)
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CMIO

Functionality and Upgrades

Epic is a big company, and sometimes they deliver new applications that have a wow factor that is...

Nov 2022
||
(0)
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CMIO

Future Outlook

We need to make Secure Chat transactional so there are things that can make the clinician take...

Nov 2022
||
(0)
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CMIO

Service and Support

One of the nice things about Epic is that if we attend their user group meetings, we get a nice view...

Nov 2022
||
(0)
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CMIO

Interfacing and Integration

Secure Chat is organically growing in the sense that people like it and use it. The system is...

Nov 2022
||
(0)
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CMIO

Relationship

Things are going great with Epic. The road map for Secure Chat is available and out there. I think...

Nov 2022
||
(0)
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CMIO

Technology

I want to be able to use Secure Chat to log onto my Team's mobile app. There are all these other...

Nov 2022
||
(0)
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CMIO

Other Observations & Comments

Secure Chat is sort of a niche product for Epic. It can be a little bit harder to get somebody who...

Nov 2022
||
(0)
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CMIO

Functionality and Upgrades

Secure Chat is a great communication tool, but it is not a transactional platform that can drive...

Nov 2022
||
(0)
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CMIO

Other Observations & Comments

Secure Chat is really easy to use. There is functionality coming up on the road map. If other EMR...

Nov 2022
||
(0)
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 or  to see details.

CMIO

Lessons Learned

We were getting complaints from our providers about a certain aspect of the system. I was a little...

Nov 2022
||
(0)
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CMIO

Functionality and Upgrades

The interface with Secure Chat is a little iffy, especially on hyperspace. To start a new message,...

Nov 2022
||
(0)
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CMIO

Functionality and Upgrades

My experience with Secure Chat is very positive. Initially, Secure Chat was implemented for only a...

Nov 2022
||
(0)
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CMIO

Functionality and Upgrades

Even in hyperspace, Haiku with Secure Chat is a very convenient feature. It shows the people that...

Nov 2022
||
(0)
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CMIO

Interfacing and Integration

Epic delivered on the integration that they promised and even on things they hadn’t promised but we...

Nov 2022
||
(0)
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CMIO

Implementation and Training

There is not much to train for on Secure Chat. It is so easy to use. Epic trains the trainers, and...

Nov 2022
||
(0)
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CMIO

Service and Support

Our communication strategy is really good. Epic is really proactive, brings solutions to us, and...

Nov 2022
||
(0)
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Manager

Service and Support

Epic is very open when we have questions or ask for demos.

Oct 2022
||
(0)
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Manager

Lessons Learned

We would love the ability to modify some of the screens in Secure Chat. When creating a new message,...

Oct 2022
||
(0)
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Physician

Functionality and Upgrades

We have introduced Secure Chat for many things, and the system is awesome. We can chat with any...

Oct 2022
||
(0)
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Physician

Functionality and Upgrades

There are two bad things about Secure Chat. One thing is that the system does not go into the...

Oct 2022
||
(0)
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CMIO

Functionality and Upgrades

Epic excels in and does an excellent job of delivering new technology that meets our needs.

Oct 2022
||
(0)
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Analyst/Coordinator

Implementation and Training

When we went live, we had employees that were hired to be Epic trainers and also credentialed...

Oct 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

Secure Chat is pretty intuitive and easy to use. Epic is always looking for ways to improve and meet...

Oct 2022
||
(0)
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 or  to see details.

Director

ROI / Cost

Secure Chat is working well for us; our numbers have increased. The product was very helpful during...

Oct 2022
||
(0)
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Director

Interfacing and Integration

We are looking at some concerns with some staff members having access to Secure Chat and other...

Oct 2022
||
(0)
 Thank you  Helpful

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CNIO

Interfacing and Integration

Epic's big deficit right now is that they don’t have a voice solution. They are also still working...

Oct 2022
||
(0)
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CNIO

Service and Support

Epic is working on some things. They are still lagging a little. They promise a lot, but they...

Oct 2022
||
(0)
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 or  to see details.

CNIO

Interfacing and Integration

The great thing about Secure Chat is that it is connected to our EMR, so we can talk about patients...

Oct 2022
||
(0)
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CNIO

Service and Support

Epic’s support team only replies to our IT people.

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Functionality and Upgrades

We use a couple of different clinical communications tools, and we are looking to simplify and go to...

Oct 2022
||
(0)
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 or  to see details.

CNIO

Functionality and Upgrades

We would like to be able to send Secure Chat messages to mobile devices. We would also like to see...

Oct 2022
||
(0)
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 or  to see details.

CNIO

Functionality and Upgrades

The product is a really good tool, and it is invaluable to our organization.

Aug 2022
||
(0)
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CIO

ROI / Cost

Secure Chat is built into the price of our EMR, so we aren't paying anything extra for it. Epic's...

Aug 2022
||
(0)
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CIO

Service and Support

I have been pretty happy with Epic's support. The vendor has been fairly responsive, and they are...

Aug 2022
||
(0)
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CIO

Functionality and Upgrades

Secure Chat has been very helpful for our staff members' internal communications.

Aug 2022
||
(0)
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CIO

Relationship

Epic is very transparent with their promises. We have pretty good access to their high-level people.

Aug 2022
||
(0)
 Thank you  Helpful

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CIO

Functionality and Upgrades

Secure Chat is well integrated into Epic's other system. Secure Chat is easy to use, and the users...

Aug 2022
||
(0)
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CIO

Functionality and Upgrades

The system still needs some more functionality to really solve some of our needs. For example, we...

Aug 2022
||
(0)
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Director

Functionality and Upgrades

Secure Chat is a good tool, but it is a young product that is developing. Epic is focusing...

Aug 2022
||
(0)
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CMIO

Implementation and Training

Epic doesn't really train us. That is our problem. We look at notes, and we figure things out ourselves....

Jul 2022
||
(0)
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CMIO

Functionality and Upgrades

We can't use the product with our lab interface or anything. There is a drop-down menu on patient...

Jul 2022
||
(0)
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CMIO

Lessons Learned

Before implementing Secure Chat, I recommend talking to somebody who has already got the system...

Jul 2022
||
(0)
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 or  to see details.

CMIO

Functionality and Upgrades

I get frustrated with Epic because they delay things that should be really easy to do. With Secure...

Jul 2022
||
(0)
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 or  to see details.

CMIO

Functionality and Upgrades

We are going to do a big upgrade to our Epic system, and the upgrade will include a lot of...

Jul 2022
||
(0)
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CMIO

ROI / Cost

Epic has worked out a process where if someone is on call, they become part of a Secure Chat dynamic...

Jul 2022
||
(0)
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CMIO

Lessons Learned

There are always opportunities for Epic to improve. For example, doing the necessary steps to attach...

Jul 2022
||
(0)
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CMIO

Functionality and Upgrades

Our people love to thank each other, but in our messages, we need to filter out the thank-yous...

Jul 2022
||
(0)
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CMIO

Lessons Learned

One of my areas of irritation is that I would like the product to work more like a word processor. I...

Jul 2022
||
(0)
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CMIO

Relationship

Epic listens. They see how many people are looking for the same thing. They look at the time,...

Jul 2022
||
(0)
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CMIO

Functionality and Upgrades

There isn't a chance that we would seriously consider moving away from Epic's system even if we saw...

Jul 2022
||
(0)
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 or  to see details.

CMIO

Other Observations & Comments

Secure Chat is central to our unified communication strategy going forward. It is incredibly...

Jul 2022
||
(0)
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CMIO

Interfacing and Integration

We don't give our users an option in terms of whether or not to be on Secure Chat because literally...

Jul 2022
||
(0)
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CMO

Interfacing and Integration

Secure Chat is very good when it comes to the read-receipt process, but the opportunity to add and...

Jul 2022
||
(0)
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CMO

Implementation and Training

When it comes to physician training, there is never really enough. The training is always attempted...

Jul 2022
||
(0)
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CMO

Relationship

Epic does well at making sure they are working with us. They have a vision, which is somewhat guided...

Jul 2022
||
(0)
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Director

Relationship

I haven’t run into any issues where Epic has promised something that they didn’t come through on.

Jul 2022
||
(0)
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Director

Functionality and Upgrades

There are a few things the product could do better that would be nice.

Jul 2022
||
(0)
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Director

Functionality and Upgrades

The Secure Chat messages cross platforms and come nicely into mobile devices. If I have my personal...

Jul 2022
||
(0)
 Thank you  Helpful

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CMIO

Functionality and Upgrades

There are a lot of nonproductive changes. I am sure there is a method in the vendor's madness....

Jun 2022
||
(0)
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 or  to see details.

CMIO

Service and Support

Epic continues to work on this product to meet its needs in the surgical area. The vendor is very...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Functionality and Upgrades

I am pretty vocal with Epic about what I need on most things. Our biggest issue is with the...

Jun 2022
||
(0)
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CMIO

Functionality and Upgrades

Secure Chat is easy to use, more so than other Epic systems because it is set up a lot like a...

Jun 2022
||
(0)
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CMIO

ROI / Cost

I am very happy with the security of Secure Chat. I realize that there will be users who use their...

Jun 2022
||
(0)
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CMIO

Functionality and Upgrades

For me, one issue with Secure Chat is that it is tied directly into our EMR software. If the EMR...

Jun 2022
||
(0)
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CMIO

Relationship

I like how fast Epic has been developing Secure Chat. The vendor has been responsive to users' needs...

Jun 2022
||
(0)
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CMIO

ROI / Cost

We still can't use Secure Chat as our only communication system. We hope to get there, but we aren't...

Jun 2022
||
(0)
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Director

ROI / Cost

Epic doesn’t nickel-and-dime. There is only one fee that I am aware of.

Jun 2022
||
(0)
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Director

Other Observations & Comments

Epic is very aware of our desires around Secure Chat. Epic delivers new technology, but they could...

Jun 2022
||
(0)
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Director

Functionality and Upgrades

Secure Chat is extremely easy to use. We have no intentions of replacing it.

Jun 2022
||
(0)
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Director

Relationship

Epic is truthful about what is coming in future releases. Epic keeps an eye on things. I don’t know...

Jun 2022
||
(0)
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Director

Interfacing and Integration

There are gaps in Secure Chat’s integration, so we are missing certain integration points....

Jun 2022
||
(0)
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CMIO

Functionality and Upgrades

We used to use a few third-party solutions for secure messaging, but we decided to turn them off...

May 2022
||
(0)
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CMIO

Sales and Contracting

It isn't Epic's model to charge for every little thing. There is an annual licensing fee for Secure...

May 2022
||
(0)
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CMIO

Future Outlook

There are a lot of functionalities in development for the system. We are very excited about the new...

May 2022
||
(0)
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CMIO

Service and Support

Epic isn't as proactive with Secure Chat as they are with the system's other modules because Secure...

May 2022
||
(0)
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VP/Other Executive

Functionality and Upgrades

I am a strong advocate for Secure Chat because I like the concept that Epic is offering. The concept...

May 2022
||
(0)
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VP/Other Executive

Functionality and Upgrades

Looking at the product objectively based on what I have heard from fellow colleagues, I see that...

May 2022
||
(0)
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VP/Other Executive

Functionality and Upgrades

With the way Secure Chat works on a desktop, when I want to answer a message, the product takes me...

May 2022
||
(0)
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VP/Other Executive

Interfacing and Integration

We would like the product to integrate with a call schedule, but that is not something we have right...

May 2022
||
(0)
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VP/Other Executive

Functionality and Upgrades

We would like more control over creating groups in Secure Chat. Right now, any group creation needs...

May 2022
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(0)
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VP/Other Executive

Functionality and Upgrades

Users would like better identification of the people the users are sending messages to. There could...

May 2022
||
(0)
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VP/Other Executive

Relationship

Epic identifies problems before we do, and Epic tells us about things. Epic has really done pretty...

May 2022
||
(0)
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VP/Other Executive

ROI / Cost

With the responses we have gotten and the improvements we have seen, I think Secure Chat provides a...

May 2022
||
(0)
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VP/Other Executive

Lessons Learned

There are some tools out there that have more functionality than Secure Chat, but my recommendation...

May 2022
||
(0)
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 or  to see details.

Director

Other Observations & Comments

We were slow to gain adoption from our staff, but over time, the feature utilization grew organically....

May 2022
||
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Analyst/Coordinator

Functionality and Upgrades

I think there is some concern that people are using Secure Chat now more than email for different...

May 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

We love Secure Chat. People have really embraced it. They have been using Secure Chat a lot more...

May 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

People struggle sometimes if end users have multiple Secure Chat threads going at once with the same...

May 2022
||
(0)
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CMIO

Functionality and Upgrades

There are some basic functions for messaging and texting that Secure Chat lacks, like the ability to...

May 2022
||
(0)
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CMIO

Functionality and Upgrades

We have had differing degrees of adoption in different areas with Secure Chat. We have had better...

May 2022
||
(0)
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CIO

Functionality and Upgrades

Secure Chat works. The thing I don't like about Secure Chat has nothing to do with its...

May 2022
||
(0)
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CIO

ROI / Cost

Epic does not nickel-and-dime. As a matter of fact, during the pandemic, they gave us credits. Epic...

May 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

I love Secure Chat. The providers can message each other regarding their patients, and the system...

May 2022
||
(0)
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Analyst/Coordinator

Interfacing and Integration

We have learned that it is hard to ease end users in by implementing bits and pieces of a system. We...

May 2022
||
(0)
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VP/Other Executive

Win/Loss - Why they were selected (by current clients)

Our organization was looking for a way to deal with asynchronous communication because we didn't...

Apr 2022
||
(0)
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VP/Other Executive

Functionality and Upgrades

Initially, our nurses didn't have Rover deployed, but our physicians had Haiku and Canto. That...

Apr 2022
||
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VP/Other Executive

Sales and Contracting

Epic is proud of the product that they have created, and they should be. Secure Chat is a great...

Apr 2022
||
(0)
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VP/Other Executive

Implementation and Training

As Epic rolls out new systems like Secure Chat, they don't put as much work into training if they...

Apr 2022
||
(0)
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VP/Other Executive

Functionality and Upgrades

Secure Chat's product quality is really good. There are a couple of areas where the vendor is a...

Apr 2022
||
(0)
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 or  to see details.

VP/Other Executive

Functionality and Upgrades

From a technical perspective, Secure Chat meets our organization's needs. From an end-user...

Apr 2022
||
(0)
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 or  to see details.

VP/Other Executive

Technology

Secure Chat isn't necessarily keeping up with comparable technologies in the clinical communications...

Apr 2022
||
(0)
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 or  to see details.

VP/Other Executive

Relationship

Epic is very proactive about looking for problems and helping us with them. The vendor is very...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

ROI / Cost

In measuring Secure Chat in terms of employee experience, patient safety, and quality of care, the...

Apr 2022
||
(0)
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 or  to see details.

CMIO

Future Outlook

Initially, there was a big holdup with Secure Chat because providers didn’t want another avenue...

Apr 2022
||
(0)
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CMIO

Functionality and Upgrades

Using Secure Chat doesn't take any training, which is one of the product's huge draws. Epic didn't...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Functionality and Upgrades

Epic gives us a functional product that is easy to turn on and easy to use. But they are not holding...

Apr 2022
||
(0)
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