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CMIO

Secure Chat is a great way to have HIPAA-compliant chats across devices in our organization. We hope...

May 2021
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CMIO

Epic could improve by helping us to do things optimally and getting our people to use their tools....

May 2021
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CMIO

We have an excellent relationship with Epic. They are the go-to vendor for my team. I haven't...

May 2021
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Director

Around the time of the pandemic, we started more aggressively using Secure Chat and using it in...

Apr 2021
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Director

We are sometimes challenged when it relates to our teams that are less computer based than others....

Apr 2021
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Analyst/Coordinator

We have not had any major requests or any utilization changes with Secure Chat. It is being adopted...

Apr 2021
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Analyst/Coordinator

Epic did a lot to help us with COVID-19 and had fast responses and turnaround times.

Apr 2021
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VP/Other Executive

Our Secure Chat usage has ramped up markedly with COVID-19, and it has stayed steady since then....

Apr 2021
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VP/Other Executive

Epic is very careful about making promises. However, if Epic gives us a promise, they stick to it.

Apr 2021
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VP/Other Executive

Secure Chat gives us a secure way to communicate by leveraging the solution within mobile devices as...

Apr 2021
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VP/Other Executive

Epic has built out some functionality related to on-call shifts, but Secure Chat is built for Epic...

Apr 2021
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CMIO

Epic has solved a lot of latency problems. We haven’t had any issues with that in a while. That is...

Apr 2021
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CMIO

Epic is developing lots of bells and whistles, but the one thing they have left to fix is that if I...

Apr 2021
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CMIO

In terms of impact, one is a reduction in the use of paging. Before Secure Chat, I would have to...

Apr 2021
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CMIO

One outcome that we would like to see is more efficient communication with groups other than...

Apr 2021
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CIO

We have a bridge strategy of sorts in place. If Epic can provide 80%–85% of the functionality that...

Apr 2021
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CIO

Secure Chat has been a good success thus far, but I anticipate us really turning the corner as we...

Apr 2021
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CMO

The functionality is good. Secure Chat is tied to the EMR, and we are able to asynchronously message...

Mar 2021
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CMIO

There are a lot of things that could be better with Secure Chat. For instance, I would like to have...

Mar 2021
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CMIO

I am a big fan of Secure Chat. We like the ability to tell that somebody has read a message and is...

Mar 2021
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CMIO

Secure Chat is a little weird on the inpatient side. We type in a box that shows one or two lines,...

Mar 2021
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CMIO

Epic has evolved since we started. They take their customer feedback and give extra options as...

Mar 2021
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CMIO

The vendor did a good job of giving us tools to help with the initial training and implementation....

Mar 2021
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CMIO

Secure Chat has functionality that is missing related to when to be contacted. There need to be...

Mar 2021
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CMIO

Epic doesn’t have a good solution for connecting with a patient’s PCP that is not in our network....

Mar 2021
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CMIO

We have to create our own dashboards for outcomes. It would be better if the system had an...

Mar 2021
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CMIO

If an organization is using Epic's enterprise system or a number of Epic solutions, Secure Chat...

Mar 2021
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CMIO

We would like for Epic to allow us to create a configuration that lets clinicians say they are...

Mar 2021
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CMIO

Epic's implementation services are really good. Epic is really committed to not letting anybody...

Mar 2021
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VP/Other Executive

I love Secure Chat; everyone here seems to love it. One slick feature is the ability to link a...

Mar 2021
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VP/Other Executive

When we rolled out Secure Chat, we did not set rules that defined what a chat, call, or message was,...

Mar 2021
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VP/Other Executive

Our nurses check out secure phones for their shifts so that they can use Secure Chat. That has been...

Mar 2021
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Director

Epic has been pretty honest with us about what Secure Chat is and what it is not. I don't feel like...

Mar 2021
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Director

We didn't do very much training for Secure Chat. It has been pretty easy to adopt. Our main...

Mar 2021
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Director

Secure Chat is a great tool. It is very easy to use. In general, we are seeing a lot of use with...

Mar 2021
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Director

Understanding how to use Secure Chat organizationally has certainly been challenging. We had more...

Mar 2021
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Director

The challenge with Secure Chat has been more about our expectations of what it would do for us....

Mar 2021
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Director

We are an Epic shop, and we use the system a ton. We love it. It is user friendly. I don't know what...

Mar 2021
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CMIO

I would love to get rid of pagers at some point, and Secure Chat doesn't support that. I want the...

Feb 2021
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CMIO

Overall, we are very happy with Secure Chat. It does what it is supposed to do. It delivers secure...

Feb 2021
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CMIO

Epic could improve their group functionality. If we have a group that changes a lot, we can add...

Feb 2021
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CMIO

Where we are going with Secure Chat is results notifications. If we get a lab result, I want the lab...

Feb 2021
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CMIO

Secure Chat is pretty much an out-of-the-box solution. It has worked as advertised. There are some...

Feb 2021
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CMIO

Epic does very well in terms of support. We always have access to their technical services. They are...

Feb 2021
||
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CMIO

Epic has been pretty good about telling me what they can do and when they can do it. Granted, I have...

Feb 2021
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CMIO

I am happy with Secure Chat in terms of receiving our money's worth. It is a fantastic return on...

Feb 2021
||
(0)
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CMIO

Secure Chat is fine. We just have to operationalize the product a little bit better. If we try to...

Feb 2021
||
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CIO

End users love Secure Chat. Epic is quite proactive.

Feb 2021
||
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VP/Other Executive

Because Secure Chat is part of Haiku, figuring it out doesn’t require any special training....

Feb 2021
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VP/Other Executive

Secure Chat is part of a package, so we don’t get charged anything extra. That was not cheap, but we...

Feb 2021
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VP/Other Executive

I talk to our Epic executives all the time, and they are very engaged.

Feb 2021
||
(0)
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VP/Other Executive

If we can roll out Secure Chat across our institution, then our satisfaction will stay high. People...

Feb 2021
||
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VP/Other Executive

It would be great if we could message people on other Epic instances or even those who are not on...

Feb 2021
||
(0)
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Manager

When planning to implement Secure Chat, people should make sure that they have the right...

Feb 2021
||
(0)
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CMIO

I like that Secure Chat is integrated with our EMR. We can link patients and send secure pictures....

Feb 2021
||
(0)
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CMIO

Secure Chat has extra charges. But some of the improved functionality comes as part of our overall package....

Feb 2021
||
(0)
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CMIO

There is a lot of room for improvement, and the vendor has been very reluctant to make changes. If...

Feb 2021
||
(0)
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VP/Other Executive

We have been with Epic so long that we know exactly who to call, when to call, and how to get to...

Feb 2021
||
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VP/Other Executive

The executives have been very involved. Since we are so far along, we don’t reach out to the...

Feb 2021
||
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CIO

In terms of overall satisfaction, Epic deserves the highest score, and I think they will stay at the...

Feb 2021
||
(0)
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CIO

Based on the cost, Secure Chat isn't very expensive, and we get a lot out of it. When we buy a first...

Feb 2021
||
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CIO

Secure Chat doesn't really have interoperability because it doesn't really talk to anything. One of...

Feb 2021
||
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CIO

There wasn't a lot of training specifically for Secure Chat. However, we have had a good experience...

Feb 2021
||
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VP/Other Executive

Communications is increasingly becoming more of an opportunity for our organization. The advent of...

Jan 2021
||
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VP/Other Executive

Despite Secure Chat inciting a few challenges that are important to recognize, we are broadly using...

Jan 2021
||
(0)
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CMIO

I don’t know that there have been any issues with Secure Chat. Epic’s support is really pretty...

Jan 2021
||
(0)
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CMIO

Secure Chat is pretty easy to use. What I really like about the system is its ease of use and that...

Jan 2021
||
(0)
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CMIO

When it comes to delivering new technology, they are a little slower than we would like. I wish that...

Jan 2021
||
(0)
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Manager

The only downside with Secure Chat is that I have to keep an eye on my Secure Chat button within...

Jan 2021
||
(0)
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Manager

In my specialty, there are times where we get physician orders that we have questions about, and...

Jan 2021
||
(0)
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Manager

Secure Chat has been really great. Our physicians use it significantly to communicate with one...

Jan 2021
||
(0)
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Analyst/Coordinator

The application is fairly new. There are ongoing discussions about how best to utilize it. There are...

Jan 2021
||
(0)
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Analyst/Coordinator

Based on the feedback we are getting, there are still some elements that could be enhanced a little...

Jan 2021
||
(0)
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CMIO

There are some things that we would like to see in product functionality. The product development...

Jan 2021
||
(0)
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CMIO

I think interoperability should be all along the care continuum. I can't use Secure Chat to reach...

Jan 2021
||
(0)
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CMIO

We have had a few hiccups here and there with the ongoing support, but it hasn’t been bad.

Jan 2021
||
(0)
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CMIO

Secure Chat is integrated into the Epic system. It is very easy to make patient-centric. I can...

Nov 2020
||
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CMIO

I am not sure what updates are coming. The only thing that I would really see as an improvement...

Nov 2020
||
(0)
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CMIO

Driving outcomes has to do more with the implementation. We have a unique situation where one...

Nov 2020
||
(0)
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CMIO

The solution is easy to use. It is just a matter of training people to actually use it. The product...

Nov 2020
||
(0)
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CMIO

Secure Chat is very useful, but training people to use it is probably the hardest part. Once they...

Nov 2020
||
(0)
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CMIO

With Secure Chat, we can get ahold of people very quickly when we want to, even when we aren't...

Nov 2020
||
(0)
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Director

During our training with Epic, they tell us about the product, but they don't necessarily give the...

Nov 2020
||
(0)
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Director

I would like to see Secure Chat have a way of indicating when we are not available. That way, we...

Nov 2020
||
(0)
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Director

Secure Chat helped eliminate pagers. That is one of the tangible outcomes that we have received.

Nov 2020
||
(0)
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Director

We have had a lot of success in working with Epic, especially since they started doing quarterly...

Nov 2020
||
(0)
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Director

We didn't have much of a choice about using Secure Chat because it was part of Epic's package. But...

Nov 2020
||
(0)
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Director

To the best of my knowledge, Epic isn't nickel-and-diming us. They haven't surprised us with any...

Nov 2020
||
(0)
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Director

Epic's TS capability is really good. Their service team listens to us and hosts meetings. Epic also...

Nov 2020
||
(0)
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Director

Secure Chat's interoperability is good. It is integrated with our EMR.

Nov 2020
||
(0)
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Director

Secure Chat has a couple of little quirks. Group chat is one of these quirks. There also isn't full...

Nov 2020
||
(0)
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Director

Judy Faulkner is one of the most involved executives in the IT industry. Most IT executives are...

Nov 2020
||
(0)
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Director

I would recommend Epic to organizations similar to mine. Epic's systems are almost becoming a...

Nov 2020
||
(0)
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Director

Healthcare is a zero-sum game. We have to be able to deliver on value, population health, quality,...

Nov 2020
||
(0)
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Director

I don't expect the pace of Epic's innovations to change. There are so many pieces to Epic. It is...

Nov 2020
||
(0)
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Physician

I have used Secure Chat to support our telemedicine model. I have been strongly recommending that we...

Nov 2020
||
(0)
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Physician

What makes Secure Chat different is that everything is happening in the context of the EMR. We can't...

Nov 2020
||
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Physician

I haven't used the video part of Secure Chat yet, but it looks like it would work pretty nicely. The...

Nov 2020
||
(0)
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Physician

One inefficiency in telemedicine is that of connecting with referring providers to find out what the...

Nov 2020
||
(0)
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Physician

Like every other product in the Epic system, Secure Chat requires a very administrative-based...

Nov 2020
||
(0)
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Physician

I would actively promote and encourage all clinicians to be very familiar with Secure Chat. There...

Nov 2020
||
(0)
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Director

We don't get a lot of complaints about Secure Chat. When we released it, we went from using pagers...

Nov 2020
||
(0)
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Director

Overall, our relationship with Epic is good. We have ups and downs with every vendor we have, but in...

Nov 2020
||
(0)
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Director

We have put in hundreds of changes to make the workflow smoother, and the process is rock solid....

Nov 2020
||
(0)
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Director

In terms of integration capabilities, Epic has a lot of space to work in. Within Secure Chat there...

Nov 2020
||
(0)
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CMIO

Our Secure Chat was broken, but we fixed it. No one at our organization is really using the product....

Oct 2020
||
(0)
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CIO

Secure Chat is a great product. We really like it. It has matured really well. Its particular...

Oct 2020
||
(0)
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CIO

The support from Epic is really good. We have had the same support folks assigned to us since the...

Oct 2020
||
(0)
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CIO

Secure Chat is a very clinical-focused tool. Sometimes people want to implement a secure messaging...

Oct 2020
||
(0)
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CMIO

Secure Chat has been excellent. Epic has knocked things out of the park on this one. The ability to...

Oct 2020
||
(0)
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CMIO

Pooled accounts are still a little difficult within Secure Chat, but Epic is working on that. Having...

Oct 2020
||
(0)
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CMIO

I am much more engaged with Epic than I am with other vendors. My biggest issue with Epic's support...

Oct 2020
||
(0)
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CMIO

I think that Epic does a pretty good job of being proactive. I am trying to separate salesmanship...

Oct 2020
||
(0)
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CMIO

There have been a few times when we have had to escalate things with Epic to the executive level,...

Oct 2020
||
(0)
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CMIO

Secure Chat has a lot of promise, but it is missing some key features and lagging a little. That is...

Oct 2020
||
(0)
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CMIO

Epic has done a really good job lately of supporting our integration goals. There are some misses,...

Oct 2020
||
(0)
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CMIO

Secure Chat's ease of use is up there. I don't give it the top score though, because people are so...

Oct 2020
||
(0)
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CMIO

Secure Chat is missing some key features. This keeps us from pushing it hard. We are promoting...

Oct 2020
||
(0)
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CMIO

Epic is expensive, and we don't always take advantage of what we could get. That is partly because...

Oct 2020
||
(0)
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CMIO

For an organization that could really choose, I don't think that I would recommend a different EHR...

Oct 2020
||
(0)
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CMIO

Epic really needs to work hard on prioritizing enhancements that will get them in alignment with...

Oct 2020
||
(0)
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CMIO

Secure Chat has been really important for us throughout the COVID-19 crisis. It has been essential...

Oct 2020
||
(0)
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CMIO

Epic is a mixed bag. Some of their products are part of our standard licenses, while other products...

Oct 2020
||
(0)
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CMIO

Epic has done a lot to try to raise the bar, but they are already kind of expensive to start with. I...

Oct 2020
||
(0)
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CMIO

Overall, Epic does a pretty good job of providing training materials and resources. We use pretty...

Oct 2020
||
(0)
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Analyst/Coordinator

Epic has been great during the COVID-19 crisis. They do an annual conference, and they converted...

Sep 2020
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CNIO

For the COVID-19 pandemic, we ended up using Secure Chat a lot for our communications, so we were...

Jun 2020
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