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Manager

Other Observations & Comments

The only downside with Secure Chat is that I have to keep an eye on my Secure Chat button within...

Jan 2021
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Manager

Functionality and Upgrades

In my specialty, there are times where we get physician orders that we have questions about, and...

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Manager

Functionality and Upgrades

Secure Chat has been really great. Our physicians use it significantly to communicate with one...

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Analyst/Coordinator

Other Observations & Comments

The application is fairly new. There are ongoing discussions about how best to utilize it. There are...

Jan 2021
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Analyst/Coordinator

Functionality and Upgrades

Based on the feedback we are getting, there are still some elements that could be enhanced a little...

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CMIO

Functionality and Upgrades

There are some things that we would like to see in product functionality. The product development...

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CMIO

Interfacing and Integration

I think interoperability should be all along the care continuum. I can't use Secure Chat to reach...

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CMIO

Service and Support

We have had a few hiccups here and there with the ongoing support, but it hasn’t been bad.

Jan 2021
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CMIO

Functionality and Upgrades

Secure Chat is integrated into the Epic system. It is very easy to make patient-centric. I can...

Nov 2020
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CMIO

Other Observations & Comments

I am not sure what updates are coming. The only thing that I would really see as an improvement...

Nov 2020
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CMIO

Functionality and Upgrades

Driving outcomes has to do more with the implementation. We have a unique situation where one...

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CMIO

Functionality and Upgrades

The solution is easy to use. It is just a matter of training people to actually use it. The product...

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CMIO

Functionality and Upgrades

Secure Chat is very useful, but training people to use it is probably the hardest part. Once they...

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CMIO

Functionality and Upgrades

With Secure Chat, we can get ahold of people very quickly when we want to, even when we aren't...

Nov 2020
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Director

Implementation and Training

During our training with Epic, they tell us about the product, but they don't necessarily give the...

Nov 2020
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Director

Functionality and Upgrades

I would like to see Secure Chat have a way of indicating when we are not available. That way, we...

Nov 2020
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Director

ROI / Cost (care and feeding)

Secure Chat helped eliminate pagers. That is one of the tangible outcomes that we have received.

Nov 2020
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Director

Functionality and Upgrades

We have had a lot of success in working with Epic, especially since they started doing quarterly...

Nov 2020
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Director

Win/Loss - Why they were selected (by current clients)

We didn't have much of a choice about using Secure Chat because it was part of Epic's package. But...

Nov 2020
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Director

ROI / Cost (care and feeding)

To the best of my knowledge, Epic isn't nickel-and-diming us. They haven't surprised us with any...

Nov 2020
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Director

Service and Support

Epic's TS capability is really good. Their service team listens to us and hosts meetings. Epic also...

Nov 2020
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Director

Interfacing and Integration

Secure Chat's interoperability is good. It is integrated with our EMR.

Nov 2020
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Director

Interfacing and Integration

Secure Chat has a couple of little quirks. Group chat is one of these quirks. There also isn't full...

Nov 2020
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Director

Relationship

Judy Faulkner is one of the most involved executives in the IT industry. Most IT executives are...

Nov 2020
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Director

Lessons Learned

I would recommend Epic to organizations similar to mine. Epic's systems are almost becoming a...

Nov 2020
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Director

ROI / Cost (care and feeding)

Healthcare is a zero-sum game. We have to be able to deliver on value, population health, quality,...

Nov 2020
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Director

Future Outlook

I don't expect the pace of Epic's innovations to change. There are so many pieces to Epic. It is...

Nov 2020
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Physician

Functionality and Upgrades

I have used Secure Chat to support our telemedicine model. I have been strongly recommending that we...

Nov 2020
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Physician

Lessons Learned

What makes Secure Chat different is that everything is happening in the context of the EMR. We can't...

Nov 2020
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Physician

Functionality and Upgrades

I haven't used the video part of Secure Chat yet, but it looks like it would work pretty nicely. The...

Nov 2020
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Physician

ROI / Cost (care and feeding)

One inefficiency in telemedicine is that of connecting with referring providers to find out what the...

Nov 2020
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Physician

Functionality and Upgrades

Like every other product in the Epic system, Secure Chat requires a very administrative-based...

Nov 2020
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Physician

Lessons Learned

I would actively promote and encourage all clinicians to be very familiar with Secure Chat. There...

Nov 2020
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Director

Functionality and Upgrades

We don't get a lot of complaints about Secure Chat. When we released it, we went from using pagers...

Nov 2020
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Director

Relationship

Overall, our relationship with Epic is good. We have ups and downs with every vendor we have, but in...

Nov 2020
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Director

Functionality and Upgrades

We have put in hundreds of changes to make the workflow smoother, and the process is rock solid....

Nov 2020
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Director

ROI / Cost (care and feeding)

In terms of integration capabilities, Epic has a lot of space to work in. Within Secure Chat there...

Nov 2020
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CMIO

Lessons Learned

Our Secure Chat was broken, but we fixed it. No one at our organization is really using the product....

Oct 2020
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CIO

Interfacing and Integration

Secure Chat is a great product. We really like it. It has matured really well. Its particular...

Oct 2020
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CIO

Service and Support

The support from Epic is really good. We have had the same support folks assigned to us since the...

Oct 2020
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CIO

Functionality and Upgrades

Secure Chat is a very clinical-focused tool. Sometimes people want to implement a secure messaging...

Oct 2020
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CMIO

Functionality and Upgrades

Secure Chat has been excellent. Epic has knocked things out of the park on this one. The ability to...

Oct 2020
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CMIO

Functionality and Upgrades

Pooled accounts are still a little difficult within Secure Chat, but Epic is working on that. Having...

Oct 2020
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CMIO

Relationship

I am much more engaged with Epic than I am with other vendors. My biggest issue with Epic's support...

Oct 2020
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CMIO

Relationship

I think that Epic does a pretty good job of being proactive. I am trying to separate salesmanship...

Oct 2020
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CMIO

Relationship

There have been a few times when we have had to escalate things with Epic to the executive level,...

Oct 2020
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CMIO

Future Outlook

Secure Chat has a lot of promise, but it is missing some key features and lagging a little. That is...

Oct 2020
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CMIO

Interfacing and Integration

Epic has done a really good job lately of supporting our integration goals. There are some misses,...

Oct 2020
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CMIO

Functionality and Upgrades

Secure Chat's ease of use is up there. I don't give it the top score though, because people are so...

Oct 2020
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CMIO

Functionality and Upgrades

Secure Chat is missing some key features. This keeps us from pushing it hard. We are promoting...

Oct 2020
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CMIO

ROI / Cost (care and feeding)

Epic is expensive, and we don't always take advantage of what we could get. That is partly because...

Oct 2020
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CMIO

Functionality and Upgrades

For an organization that could really choose, I don't think that I would recommend a different EHR...

Oct 2020
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CMIO

Functionality and Upgrades

Epic really needs to work hard on prioritizing enhancements that will get them in alignment with...

Oct 2020
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CMIO

Functionality and Upgrades

Secure Chat has been really important for us throughout the COVID-19 crisis. It has been essential...

Oct 2020
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CMIO

Service and Support

Epic is a mixed bag. Some of their products are part of our standard licenses, while other products...

Oct 2020
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CMIO

ROI / Cost (care and feeding)

Epic has done a lot to try to raise the bar, but they are already kind of expensive to start with. I...

Oct 2020
(0)
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CMIO

Implementation and Training

Overall, Epic does a pretty good job of providing training materials and resources. We use pretty...

Oct 2020
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Analyst/Coordinator

Service and Support

Epic has been great during the COVID-19 crisis. They do an annual conference, and they converted...

Sep 2020
(0)
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CNIO

Other Observations & Comments

For the COVID-19 pandemic, we ended up using Secure Chat a lot for our communications, so we were...

Jun 2020
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CIO

Functionality and Upgrades

We have an answering service, and Secure Chat is working quite well for that. The initial rollout of...

Apr 2020
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CIO

Other Observations & Comments

The only thing Secure Chat doesn’t do is let us invite an outside party. We can’t invite foreign...

Apr 2020
(0)
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CIO

Interfacing and Integration

Having Secure Chat integrated with other systems is working quite well for us. The integration...

Apr 2020
(0)
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CIO

Other Observations & Comments

We used Secure Chat out of the box, so we were early adopters. We could have complained about the...

Apr 2020
(0)
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CMIO

Other Observations & Comments

We will have to see whether we can move onto more of the Epic platform. There is an opportunity in...

Apr 2020
(0)
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CMIO

Functionality and Upgrades

There are still reasons why we need more than one secure communications tool. Epic's tool doesn't...

Apr 2020
(0)
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CMIO

Service and Support

Epic has a grand road map, and they have been pretty transparent about the features that are being...

Apr 2020
(0)
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CMIO

Functionality and Upgrades

Most of the training comes from us. We use Epic's training documents about communication and an...

Apr 2020
(0)
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CMIO

Functionality and Upgrades

There are a couple of things that keep Epic from reaching the highest score in terms of the product...

Apr 2020
(0)
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CMIO

Service and Support

Epic's platform is reliable, and they support our approach to communication. Epic's support has...

Apr 2020
(0)
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CMIO

Interfacing and Integration

The one piece that Epic doesn't do well is external integration. Epic falls a bit short when we want...

Apr 2020
(0)
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CMIO

Other Observations & Comments

Epic could be a bit faster with rolling out new technology. They are delivering what they say they...

Apr 2020
(0)
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CMIO

Relationship

With Epic, it is hard to define executive involvement. I don't even know who is considered an...

Apr 2020
(0)
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CMIO

Service and Support

We are paying for Secure Chat, but we feel like we could be using more of the system to receive our...

Apr 2020
(0)
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Director

Functionality and Upgrades

The integration between Secure Chat and our EMR is super great. There aren't as many layers of...

Feb 2020
(0)
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Director

Functionality and Upgrades

I would love if Epic made VoIP integration easier. Secure Chat doesn't play well with shared...

Feb 2020
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