Commentary Summary
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User Commentary
Service and Support
EXL's support is fantastic, and we are very happy with it. Any time we have a question, the vendor...
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Functionality and Upgrades
I wish that the system had a few more sorting filters. We have to export things to Excel and then do...
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Functionality and Upgrades
The system is an easy and intuitive program. The reports that we use were already created in the...
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Functionality and Upgrades
EXLClarity allows us to look at dashboards that contain risk assessment factors. The numbers don't...
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Technology
Other companies offer AI solutions. We are looking for something that gives us a little more than...
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Relationship
EXL had regular meetings so we could keep up with the project's progress very well; those meetings...
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Service and Support
The vendor was lacking in some of the technologies, customer service, reporting functions, and...
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Future Outlook
EXL has increased their rate several times, so I don't think we will be moving forward with them.
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Functionality and Upgrades
EXLClarity’s data does two things primarily for our organization. The first thing is that the...
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Relationship
We find it very powerful that EXL has great customer service. The vendor is always looking for ways...
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Implementation and Training
One of the things that I find very helpful is that the vendor is flexible when we have challenges...
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Relationship
The data in EXLClarity looks different depending on where the source is. That has been a learning...
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Relationship
The goals that we agree on together with EXL are all very achievable and measurable. EXL does have...
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Service and Support
The data that EXLClarity gives us is very good, but we have to navigate through EXL's spreadsheets...
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Relationship
EXL is very proactive about showcasing the new technology that they feel can help us.
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ROI / Cost
The product helps our providers recapture conditions that they have missed when documenting. The...
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Implementation and Training
EXL was hands on with the initial setup by helping out the data people and getting the data into the...
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Relationship
I have constant contact with an account representative, and that person is willing to have meetings...
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Functionality and Upgrades
The product is the most cost-effective solution in the market. I have already recommended the...
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