EXLClarity Commentary
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Subject Expert
Bradley Hunter
SRU Manager
Commentary Summary
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User Commentary
Product
The visual appearance of EXLClarity does feel a bit outdated. It would be cool if EXL could visually...
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Relationship
It would be great if EXL were more proactive in doing QA for our system and monthly data feeds. They...
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Operations
The implementation was super rocky, and we were not very happy with EXL for the first year or so....
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Relationship
We can ask for stuff from EXL. We initiate a request, and they build it for us. But they don't come...
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Relationship, Product, Value
I would definitely recommend EXLClarity. We are super satisfied with EXL. I have zero complaints....
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Relationship
Overall, the customer service and experience the team offers help tremendously in our efforts and success....
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Operations
I haven’t had any issues with the vendor’s training, but we haven’t had training in a while.
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Product, Value
EXLClarity has helped us achieve better data analytics. The format is very easy to use, and...
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Relationship
EXL, and vendors in general, could help us with regulatory requirements by giving concise...
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Operations
Anytime I ask for training, EXL is there for me. I have a standing meeting with EXL, and there is a...
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Product
EXLClarity integrates well with the larger EMRs, but it doesn’t really translate to the very small...
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Relationship, Product
EXLClarity is super reliable. I know when things are being upgraded, when there is going to be an...
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Relationship, Product
EXL is very reliable in sending us worksheets every day. Glitches are rare. We don’t have the...
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Relationship
When we are in contact with EXL, they are very helpful, courteous, and responsive. If there were an...
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Relationship
EXL tries very hard to keep all their promises. Sometimes, there are some glitches, but they are...
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Product
We use the data EXLClarity sends to reach out to our clinician staff in an attempt to recapture...
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Relationship
A strength of EXL that comes to mind is their ability to provide our data promptly. We get...
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Relationship
We have had some challenges with EXL. We understand they have gone through some positional changes,...
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Product
We get worksheets on the claims data from EXLClarity, and we have set some parameters around what we...
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Relationship
The vendor has gone through a couple of transitions, and with each iteration, sometimes we don't...
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Product
The product can intake our data and aggregate it into a dashboard for reports. It is helpful for...
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Loyalty
EXLClarity isn’t part of our long-term plans. For the long term, we want everything to be in-house....
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Operations
The implementation was really hard; the first year was brutal. We took about a year to really trust...
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Loyalty, Relationship
As of recently, EXL has taken and run with anything new we have come to them with. That is why I'm...
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