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EXLClarity Commentary
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Benjamin Cassity
Research Director
KLAS Research Director - Benjamin Cassity
 
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User Commentary

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Director

Relationship

We have been with EXL for a long time, and we have a really good working relationship. We are able...

Dec 2025
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Director

Relationship

In the last couple of years, we noticed a little bit of turnover at EXL. The turnover started to...

Dec 2025
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VP/Other Executive

Culture, Product

EXL does predictive analytics through a third party, so we pay the pass-through fee for that. Then...

Jan 2025
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VP/Other Executive

Relationship

EXL can continue doing what they are doing right now, which is going through, taking our direction,...

Jan 2025
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VP/Other Executive

Culture

The contract terms are ridiculous. EXL accounts for every little thing. We have been in a...

Jan 2025
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VP/Other Executive

Loyalty, Relationship

We are comparing EXL to our current vendor to see who can do the most work for us. I think that EXL...

Jan 2025
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VP/Other Executive

Relationship

I am new to our organization, but historically the relationship between the folks in my role before...

Jan 2025
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VP/Other Executive

Relationship

EXL is very flexible. I think about things a little differently than my predecessors did. I'm always...

Jan 2025
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