EXLClarity
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Ryan Pretnik
Research Director
KLAS Research Director - Ryan Pretnik
 
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User Commentary

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Manager

Service and Support

EXL's support is fantastic, and we are very happy with it. Any time we have a question, the vendor...

Feb 2023
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Manager

Functionality and Upgrades

I wish that the system had a few more sorting filters. We have to export things to Excel and then do...

Feb 2023
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Manager

Functionality and Upgrades

The system is an easy and intuitive program. The reports that we use were already created in the...

Feb 2023
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CIO

Functionality and Upgrades

EXLClarity allows us to look at dashboards that contain risk assessment factors. The numbers don't...

Jan 2023
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Analyst/Coordinator

Technology

Other companies offer AI solutions. We are looking for something that gives us a little more than...

Dec 2022
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Manager

Relationship

EXL had regular meetings so we could keep up with the project's progress very well; those meetings...

Nov 2022
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Manager

Service and Support

The vendor was lacking in some of the technologies, customer service, reporting functions, and...

Nov 2022
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Manager

Future Outlook

EXL has increased their rate several times, so I don't think we will be moving forward with them.

Nov 2022
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Manager

Functionality and Upgrades

EXLClarity’s data does two things primarily for our organization. The first thing is that the...

Oct 2022
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Manager

Relationship

We find it very powerful that EXL has great customer service. The vendor is always looking for ways...

Oct 2022
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Manager

Implementation and Training

One of the things that I find very helpful is that the vendor is flexible when we have challenges...

Oct 2022
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Manager

Relationship

The data in EXLClarity looks different depending on where the source is. That has been a learning...

Oct 2022
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Manager

Relationship

The goals that we agree on together with EXL are all very achievable and measurable. EXL does have...

Oct 2022
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Manager

Service and Support

The data that EXLClarity gives us is very good, but we have to navigate through EXL's spreadsheets...

Oct 2022
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Manager

Relationship

EXL is very proactive about showcasing the new technology that they feel can help us.

Oct 2022
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Director

ROI / Cost

The product helps our providers recapture conditions that they have missed when documenting. The...

Jul 2022
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Director

Implementation and Training

EXL was hands on with the initial setup by helping out the data people and getting the data into the...

Jul 2022
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Director

Relationship

I have constant contact with an account representative, and that person is willing to have meetings...

Jul 2022
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Director

Functionality and Upgrades

The product is the most cost-effective solution in the market. I have already recommended the...

Jul 2022
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