EXLClarity Commentary
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Subject Expert
Bradley Hunter
SRU Manager
KLAS SRU Manager - Bradley Hunter
 
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User Commentary

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Analyst/Coordinator

Relationship

Overall, the customer service and experience the team offers help tremendously in our efforts and success....

Dec 2023
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Analyst/Coordinator

Operations

I haven’t had any issues with the vendor’s training, but we haven’t had training in a while.

Oct 2023
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Manager

Product, Value

EXLClarity has helped us achieve better data analytics. The format is very easy to use, and...

Oct 2023
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Manager

Relationship

EXL, and vendors in general, could help us with regulatory requirements by giving concise...

Oct 2023
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Manager

Operations

Anytime I ask for training, EXL is there for me. I have a standing meeting with EXL, and there is a...

Oct 2023
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Manager

Product

EXLClarity integrates well with the larger EMRs, but it doesn’t really translate to the very small...

Oct 2023
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Manager

Relationship, Product

EXLClarity is super reliable. I know when things are being upgraded, when there is going to be an...

Oct 2023
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Manager

Relationship, Product

EXL is very reliable in sending us worksheets every day. Glitches are rare. We don’t have the...

Sep 2023
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Manager

Relationship

When we are in contact with EXL, they are very helpful, courteous, and responsive. If there were an...

Sep 2023
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Manager

Relationship

EXL tries very hard to keep all their promises. Sometimes, there are some glitches, but they are...

Sep 2023
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Manager

Product

We use the data EXLClarity sends to reach out to our clinician staff in an attempt to recapture...

Sep 2023
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Manager

Relationship

A strength of EXL that comes to mind is their ability to provide our data promptly. We get...

Sep 2023
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Manager

Relationship

We have had some challenges with EXL. We understand they have gone through some positional changes,...

Sep 2023
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Manager

Product

We get worksheets on the claims data from EXLClarity, and we have set some parameters around what we...

Sep 2023
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Director

Relationship

The vendor has gone through a couple of transitions, and with each iteration, sometimes we don't...

Sep 2023
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Director

Product

The product can intake our data and aggregate it into a dashboard for reports. It is helpful for...

Sep 2023
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VP/Other Executive

Loyalty

EXLClarity isn’t part of our long-term plans. For the long term, we want everything to be in-house....

Sep 2023
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VP/Other Executive

Operations

The implementation was really hard; the first year was brutal. We took about a year to really trust...

Sep 2023
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VP/Other Executive

Loyalty, Relationship

As of recently, EXL has taken and run with anything new we have come to them with. That is why I'm...

Sep 2023
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CCO

Operations

EXL does retrospective reviews and things like that, but they aren’t telling us what they found in...

Jun 2023
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CCO

Loyalty, Relationship

I am not sure that EXL is at the top of the list of vendors in the industry. I know many of the...

Jun 2023
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CCO

Relationship

There is no executive involvement anymore, and EXL is not proactive either. There are many things...

Jun 2023
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CCO

Relationship

EXL is generally a good partner. There has been a little instability in our main account person, but...

Jun 2023
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CCO

Loyalty, Relationship, Product

EXLClarity works for Part C data, but the vendor also promoted that they were going to have Part D...

Jun 2023
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CCO

Product

I don’t know whether I would say that EXLClarity supports our interoperability goals. When we find...

Jun 2023
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