EXLClarity™
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Ryan Pretnik
Research Director
KLAS Research Director - Ryan Pretnik
 
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User Commentary

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Manager

Relationship

EXL had regular meetings so we could keep up with the project's progress very well; those meetings...

Nov 2022
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Manager

Service and Support

The vendor was lacking in some of the technologies, customer service, reporting functions, and...

Nov 2022
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Manager

Future Outlook

EXL has increased their rate several times, so I don't think we will be moving forward with them.

Nov 2022
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Manager

Functionality and Upgrades

EXLClarity’s data does two things primarily for our organization. The first thing is that the...

Oct 2022
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Manager

Relationship

We find it very powerful that EXL has great customer service. The vendor is always looking for ways...

Oct 2022
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Manager

Implementation and Training

One of the things that I find very helpful is that the vendor is flexible when we have challenges...

Oct 2022
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Manager

Relationship

The data in EXLClarity looks different depending on where the source is. That has been a learning...

Oct 2022
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Manager

Relationship

The goals that we agree on together with EXL are all very achievable and measurable. EXL does have...

Oct 2022
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Manager

Service and Support

The data that EXLClarity gives us is very good, but we have to navigate through EXL's spreadsheets...

Oct 2022
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Manager

Relationship

EXL is very proactive about showcasing the new technology that they feel can help us.

Oct 2022
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Director

ROI / Cost (care and feeding)

The product helps our providers recapture conditions that they have missed when documenting. The...

Jul 2022
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Director

Implementation and Training

EXL was hands on with the initial setup by helping out the data people and getting the data into the...

Jul 2022
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Director

Relationship

I have constant contact with an account representative, and that person is willing to have meetings...

Jul 2022
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Director

Functionality and Upgrades

The product is the most cost-effective solution in the market. I have already recommended the...

Jul 2022
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Manager

Functionality and Upgrades

EXLClarity is so easy to use. I fought hard to keep this system because it is so easy to use. I only...

Feb 2022
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Manager

Implementation and Training

We do virtual online training from EXL that is very good. The vendor offers an online support manual...

Feb 2022
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Manager

Technology

EXLClarity is a fantastic system. The vendor's ability to keep up with technology and support is...

Feb 2022
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Analyst/Coordinator

Functionality and Upgrades

Some of the system is intuitive. It doesn’t require training, but if I have a question, I can write...

Feb 2022
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Analyst/Coordinator

Functionality and Upgrades

There are different components that I would like to see baked into the system and that could offer...

Feb 2022
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Analyst/Coordinator

Service and Support

I rarely need to give the vendor a call for something I need an answer on immediately. I often just...

Feb 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

I am in the system every day, and I think my organization is making great use of the tool. We are...

Feb 2022
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Analyst/Coordinator

Functionality and Upgrades

Specifically for the chart review module, the product should have an area where we can upload images...

Feb 2022
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Analyst/Coordinator

Service and Support

EXL has excellent customer service.

Feb 2022
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Analyst/Coordinator

Interfacing and Integration

We have been trying to integrate the information that is in EXLClarity with what we have in our...

Feb 2022
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Analyst/Coordinator

Future Outlook

I would predict that our future satisfaction will go up since EXL is working on some projects that...

Feb 2022
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Manager

Functionality and Upgrades

We basically use EXLClarity for everything, so I am in there constantly. We utilize it for a lot of...

Feb 2022
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Manager

Service and Support

EXL is extremely good about helping me build certain reports and criteria. We have benefit plans...

Feb 2022
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Manager

Implementation and Training

I like the detailed guide that explains all the reports. That is extremely helpful for when I get a...

Feb 2022
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Manager

Interfacing and Integration

The only trouble that we have been having around interoperability is with the HEDIS Star reporting...

Feb 2022
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Director

Functionality and Upgrades

The vendor has committed to working with 100% of the platforms we use. They said they can work with...

Jan 2022
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Director

Service and Support

EXL continues to be one of the better partners I have worked with. They do a great job of evolving...

Jan 2022
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Director

Relationship

We were able to do some custom work in the system, and it only cost a little extra to cover some of...

Jan 2022
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Director

Future Outlook

EXL is part of our long-term plans. As a matter of fact, we are looking at expanding.

Jan 2022
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Director

ROI / Cost (care and feeding)

EXLClarity helped us prioritize what patients we really needed to see and audit, add, or delete...

Jan 2022
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Director

ROI / Cost (care and feeding)

My finance people say the cost for EXLClarity is the best money we have ever spent. The vendor...

Jan 2022
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Director

Functionality and Upgrades

We are exchanging data back and forth all the time with EXLClarity, and I know my technicians never...

Jan 2022
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Director

ROI / Cost (care and feeding)

We thought we were going to have losses this year because of demand, but it looks like our benchmark...

Jan 2022
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Director

Relationship

The vendor will pretty much leave us alone until we have a problem, and then they will engage. That...

Dec 2021
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Director

Functionality and Upgrades

I really like that EXL lets us download the data sets so that we can manipulate the data using the...

Dec 2021
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Director

Future Outlook

We have been using the product for so long, and the results have been consistent. In a year, our...

Dec 2021
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Manager

Implementation and Training

In my past experience, EXL's training was very good. However, they had a shift in personnel, and I...

Dec 2021
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Manager

Functionality and Upgrades

In order to be successful, historical data is key. I definitely feel that EXLClarity provides that...

Dec 2021
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Manager

Functionality and Upgrades

I would like to see more trending data from EXLClarity. That would be useful.

Dec 2021
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