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User Commentary

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Director

EXL makes things about us. They figure out a way to have their platform, analytics, staffing, and...

Aug 2021
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Director

Anybody who is in need of risk analytics should leverage EXL's platform. The platform, as with...

Aug 2021
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Director

EXL is focused on analytics. They take RAPS data and analyze it. They forecast our midyear...

Aug 2021
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Director

EXL definitely gave us some training when they had something they wanted us to look at. The training...

Aug 2021
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Director

EXL has been such an amazing partner. They brought more than risk analytics; they brought a...

Aug 2021
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COO

The product is intuitive, and the reports that come out of the system are pretty descriptive. They...

Jul 2021
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COO

The vendor is super attentive to us in terms of customer service. Even though they are spread out, I...

Jul 2021
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Manager

Our experience has been very good so far. Every time we have some kind of miscommunication or delay...

Jul 2021
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Manager

The best thing about the vendor is their customer service. The turnaround of every question or...

Jul 2021
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Manager

That hardest part is that sometimes there are technical issues with the software. It gets frozen or...

Jul 2021
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Manager

I would tell people that they will have a great experience with SCIOClarity Risk and that it is a...

Jul 2021
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COO

The implementation was a challenge. We would get consistent requests for things that we had already...

Jul 2021
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Manager

Something that would be better is if SCIO Health Analytics included the BI reporting into the...

Jul 2021
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Manager

We have SLAs with EXL, and the vendor falls a little short sometimes. But for the most part, they do...

Jun 2021
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Manager

SCIOClarity Risk helps us deliver the ROI that we need, and the vendor’s project management is very...

Jun 2021
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Director

With SCIOClarity Risk, we can pick a market, a facility, or a provider to see granular details about...

May 2021
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Director

We are trying to integrate a couple of the reports in SCIOClarity Risk with our EMR. The integration...

May 2021
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Director

The most important use case for the system is probably filling gaps in condition reporting....

May 2021
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Director

EXL always delivers what they promise, unlike a lot of other vendors. Before we solidified...

May 2021
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Director

The system is very easy for me to use. It is probably very easy for new users as well. But they will...

May 2021
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Director

The vendor executives are on our project calls quite frequently.

May 2021
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CCO

I have been very satisfied with SCIOClarity Risk when it comes to risk adjustment, coding, support,...

May 2021
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CCO

EXL keeps their promises to us. We had a turnover with one of their folks we were working with, and...

May 2021
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CCO

The vendor doesn't nickel-and-dime us; they went on contingency for some of the pieces that normally...

May 2021
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CCO

The training for SCIOClarity Risk was good, but it was very complex.

May 2021
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CCO

EXL is good about supporting our integration goals. They have had to deal with a lot because we have...

May 2021
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CCO

SCIOClarity Risk is hard to use for end users; it is very complex. But it is good for analysts; they...

May 2021
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CCO

The phone support for SCIOClarity Risk isn’t through the call center; I usually go directly through...

May 2021
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CCO

SCIOClarity Risk has been very good for our whole team being able to understand what our issues are...

May 2021
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(0)
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CCO

EXL is not very timely in getting support around contracted things. It takes forever to get...

May 2021
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Manager

I don't know how the vendor wants to make the product's content better. They don't send out a...

May 2021
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Manager

EXL keeps their promises. They were pretty stable in the beginning, but in the last few years they...

May 2021
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(0)
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Manager

We have asked for the vendor to train us or show us some of the system's capabilities. There is a...

May 2021
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Manager

When we initially got the system, we asked to have our rates loaded in. It was hard to tie our...

May 2021
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Manager

The vendor is responsive when I have questions. They get back to me in a timely manner.

May 2021
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Manager

SCIOClarity Risk is relatively intuitive. I like its new uploading procedure. The system's logins...

May 2021
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Manager

The support is amazing. When we have any kind of issue, the vendor is just a phone call away. Since...

Mar 2021
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Manager

The vendor does avoid charging. They have worked with us with some of our larger groups. Some of the...

Mar 2021
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Manager

I recommend EXL all the time. I am very satisfied with what they do. The reports are amazing, and...

Mar 2021
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Manager

The product is extremely easy to use. Many of our providers have become extremely successful because...

Mar 2021
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