EXLClarity Commentary
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Subject Expert
Bradley Hunter
VP VBC, Payer, and Core Solutions
Commentary Summary
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User Commentary
Product
EXL is working from a set of data resources, so a lot of their data comes from claims and charts. I...
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Culture
Our contract with EXL was well laid out, and there weren't any hidden charges or additions made to...
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Culture, Loyalty
We are looking into not renewing our contract with EXL mostly because we now have more access to our...
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Product
EXLClarity has provided us with data that we can then turn around and use to improve our...
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Relationship
EXL’s customer service team is very reliable. They respond to us and are very willing to change the...
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Relationship
EXL has been very helpful to us, even with our transition of feeding their resources to move to...
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Culture, Relationship, Operations
There are major discrepancies between what EXL promises and what they actually deliver. For example,...
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Loyalty
Unfortunately, my organization is moving to keep EXL and eliminate another vendor we use because our...
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Relationship
There has been a lot of turnover, but there hasn’t been a huge drop in service. We have been dealing...
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Product
EXLClarity is the tool that we use when we are selecting targets for the in-home assessments. It is...
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Relationship
EXL is consistent, and we haven't had any problems with the targeting and the attribution. When they...
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Product
The visual appearance of EXLClarity does feel a bit outdated. It would be cool if EXL could visually...
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Relationship
It would be great if EXL were more proactive in doing QA for our system and monthly data feeds. They...
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Operations
The implementation was super rocky, and we were not very happy with EXL for the first year or so....
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Relationship
We can ask for stuff from EXL. We initiate a request, and they build it for us. But they don't come...
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Relationship, Product, Value
I would definitely recommend EXLClarity. We are super satisfied with EXL. I have zero complaints....
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Relationship
Overall, the customer service and experience the team offers help tremendously in our efforts and success....
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