EXLClarity™
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Ryan Pretnik
Research Director
KLAS Research Director - Ryan Pretnik
 
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User Commentary

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Manager

EXLClarity is so easy to use. I fought hard to keep this system because it is so easy to use. I only...

Feb 2022
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Manager

We do virtual online training from EXL that is very good. The vendor offers an online support manual...

Feb 2022
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Manager

EXLClarity is a fantastic system. The vendor's ability to keep up with technology and support is...

Feb 2022
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Analyst/Coordinator

Some of the system is intuitive. It doesn’t require training, but if I have a question, I can write...

Feb 2022
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Analyst/Coordinator

There are different components that I would like to see baked into the system and that could offer...

Feb 2022
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Analyst/Coordinator

I rarely need to give the vendor a call for something I need an answer on immediately. I often just...

Feb 2022
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Analyst/Coordinator

I am in the system every day, and I think my organization is making great use of the tool. We are...

Feb 2022
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Analyst/Coordinator

Specifically for the chart review module, the product should have an area where we can upload images...

Feb 2022
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Analyst/Coordinator

EXL has excellent customer service.

Feb 2022
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Analyst/Coordinator

We have been trying to integrate the information that is in EXLClarity with what we have in our...

Feb 2022
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Analyst/Coordinator

I would predict that our future satisfaction will go up since EXL is working on some projects that...

Feb 2022
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Manager

We basically use EXLClarity for everything, so I am in there constantly. We utilize it for a lot of...

Feb 2022
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Manager

EXL is extremely good about helping me build certain reports and criteria. We have benefit plans...

Feb 2022
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Manager

I like the detailed guide that explains all the reports. That is extremely helpful for when I get a...

Feb 2022
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Manager

The only trouble that we have been having around interoperability is with the HEDIS Star reporting...

Feb 2022
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Director

The vendor has committed to working with 100% of the platforms we use. They said they can work with...

Jan 2022
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Director

EXL continues to be one of the better partners I have worked with. They do a great job of evolving...

Jan 2022
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Director

We were able to do some custom work in the system, and it only cost a little extra to cover some of...

Jan 2022
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Director

EXL is part of our long-term plans. As a matter of fact, we are looking at expanding.

Jan 2022
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Director

EXLClarity helped us prioritize what patients we really needed to see and audit, add, or delete...

Jan 2022
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Director

My finance people say the cost for EXLClarity is the best money we have ever spent. The vendor...

Jan 2022
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Director

We are exchanging data back and forth all the time with EXLClarity, and I know my technicians never...

Jan 2022
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Director

We thought we were going to have losses this year because of demand, but it looks like our benchmark...

Jan 2022
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Director

The vendor will pretty much leave us alone until we have a problem, and then they will engage. That...

Dec 2021
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Director

I really like that EXL lets us download the data sets so that we can manipulate the data using the...

Dec 2021
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Director

We have been using the product for so long, and the results have been consistent. In a year, our...

Dec 2021
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Manager

In my past experience, EXL's training was very good. However, they had a shift in personnel, and I...

Dec 2021
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Manager

In order to be successful, historical data is key. I definitely feel that EXLClarity provides that...

Dec 2021
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Manager

I would like to see more trending data from EXLClarity. That would be useful.

Dec 2021
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Director

EXL makes things about us. They figure out a way to have their platform, analytics, staffing, and...

Aug 2021
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Director

Anybody who is in need of risk analytics should leverage EXL's platform. The platform, as with...

Aug 2021
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Director

EXL is focused on analytics. They take RAPS data and analyze it. They forecast our midyear...

Aug 2021
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Director

EXL definitely gave us some training when they had something they wanted us to look at. The training...

Aug 2021
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Director

EXL has been such an amazing partner. They brought more than risk analytics; they brought a...

Aug 2021
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COO

The product is intuitive, and the reports that come out of the system are pretty descriptive. They...

Jul 2021
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COO

The vendor is super attentive to us in terms of customer service. Even though they are spread out, I...

Jul 2021
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Manager

Our experience has been very good so far. Every time we have some kind of miscommunication or delay...

Jul 2021
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Manager

The best thing about the vendor is their customer service. The turnaround of every question or...

Jul 2021
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Manager

That hardest part is that sometimes there are technical issues with the software. It gets frozen or...

Jul 2021
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Manager

I would tell people that they will have a great experience with SCIOClarity Risk and that it is a...

Jul 2021
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COO

The implementation was a challenge. We would get consistent requests for things that we had already...

Jul 2021
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Manager

Something that would be better is if SCIO Health Analytics included the BI reporting into the...

Jul 2021
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Manager

We have SLAs with EXL, and the vendor falls a little short sometimes. But for the most part, they do...

Jun 2021
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Manager

SCIOClarity Risk helps us deliver the ROI that we need, and the vendor’s project management is very...

Jun 2021
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