Experian Health Contract Management & Analysis
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Subject Expert
Dustin Cragun
Research Director
Commentary Summary
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User Commentary
Functionality and Upgrades
We are very happy with the system from the perspective of what we use it for. We look at it for our...
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Implementation and Training
Experian Health is actively working with us and engaging us in up-to-date training.
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Service and Support
Experian Health promoted that the system could integrate with Cerner's software, but there has been...
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ROI / Cost (care and feeding)
The Experian Health tool works fine, and I have had no desire to move to any other tools. Another...
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Service and Support
The support that we get from Experian Health is great. If we ever have any issues or anything along...
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Interfacing and Integration
We are having some issues with communication between Experian Health's product and other solutions....
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Relationship
The support that we have received from Experian Health has been reasonable so far. There were a few...
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ROI / Cost (care and feeding)
The ROI that we have received from Experian Health's system has been solid. The solution is a really...
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Functionality and Upgrades
We are happy customers of Experian Health. We have been recommending Experian Health's systems to...
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Functionality and Upgrades
The solution is a very useful and meaningful tool for contract management. The solution was life...
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Relationship
We are happy with the overall support and guidance that we receive from Experian Health. The...
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ROI / Cost (care and feeding)
Experian Health meets our needs; one big advantage is that we are paying for a lot of contract...
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Relationship
Experian Health is a very good vendor to work with because they keep all of their promises....
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Relationship
Experian Health is definitely a state-of-the-art, cutting-edge company that provides a lot of great...
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Functionality and Upgrades
The system itself works fine, but there are limitations in my ability to transmit information back...
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Interfacing and Integration
There aren’t a lot of new changes to the system. My understanding is that the vendor is working on...
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Implementation and Training
Experian Health had great implementation services for their contract management system. They took a...
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Functionality and Upgrades
The system is straightforward and easy to use. I have the ability to find information with little...
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Implementation and Training
There needs to be an improvement in Experian Health's training. We are in the midst of a pandemic,...
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Functionality and Upgrades
There are some things I wish the product could do as advertised that it should be able to do but is...
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Relationship
Experian Health should communicate with their customers. I receive communication from the vendor...
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Functionality and Upgrades
Experian needs to work on having a more user-friendly system as far as templates are concerned....
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Lessons Learned
It would be awesome if Experian Health would reach out to the customers that oversee the system and...
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Technology
Experian Health stopped the ability to clone tickets. Now the user has to go in and rewrite the...
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Service and Support
Experian Health is top notch and the best in the industry. Experian Health's people are very...
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ROI / Cost (care and feeding)
The product is excellent. I think the product definitely meets our core needs in terms of keeping...
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Interfacing and Integration
In terms of enhancements, better integration is something that we would like to see. Sometimes our...
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Future Outlook
Getting to the point where we can do some of the unique models that are now starting to come out...
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Relationship
There are some things that we would like to see improved and enhanced, and we have had conversations...
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ROI / Cost (care and feeding)
We have a flat fee that covers all of the services that the vendor provides in terms of contract...
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Functionality and Upgrades
The only issue that I have with the product is with the data reporting. It is hard to get a good...
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Functionality and Upgrades
Aside from the reporting aspect, I really like the product. We can do a lot in Experian Health's...
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Service and Support
Experian Health has been great. They have always had really good customer service, and they have...
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ROI / Cost (care and feeding)
Experian Health is the best in the business in terms of identifying patients and knowing insurance....
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Relationship
If we feel like something isn't going well and we can explain it to the people at Experian Health,...
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Sales and Contracting
I don't like Experian Health's invoices. The invoices are old school. In today's world of corporate...
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Functionality and Upgrades
The Experian Health product is a bit clunky. It doesn't have tracking, and it doesn't work in real...
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Relationship
We were assigned an account manager with Experian Health, and they kept canceling meetings and were...
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Relationship
Experian Health doesn't have a vision. We have done some good work with them. Things just aren't...
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Functionality and Upgrades
Our initial implementation was rough, but now our end users love the Experian Health product. The...
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Relationship
Experian Health needs to work on their customer service. Our representative doesn't always have the...
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ROI / Cost (care and feeding)
Experian Health has a pretty damn good product. The reporting capabilities are so much better than...
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ROI / Cost (care and feeding)
The vendor charges what our contract calls for, and that is it.
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Relationship
A recent implementation was a little interesting because of some things going on in our organization...
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Interfacing and Integration
The Experian Health product is very flexible and can work with virtually any practice management...
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Functionality and Upgrades
The product is easy to learn. There are a lot of little things behind the scenes that we learn...
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Relationship
The product perfectly meets our needs today because when it doesn’t, we put in requests, and the...
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ROI / Cost (care and feeding)
We have been taking a very analytical approach to updating some of our contracts. By using the...
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Service and Support
The vendor does a regular conference, and my favorite parts of the conference are the round tables...
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Service and Support
The product is only as good as the vendor’s support, and the support there is excellent. The vendor...
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Relationship
Previously, I couldn't manually change adjustments, but now, I can put my own adjustments in....
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Functionality and Upgrades
The product has done everything I have needed it to do. I could not do my job without the product. I...
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Relationship
The Experian Health people have been fine. I have had some good experiences with Experian Health....
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ROI / Cost (care and feeding)
I like Experian Health's system. It is amazing and extremely helpful. Initially, the system needed a...
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Service and Support
I have had a case open now for over a year. I brought the issue to Experian Health’s attention, and...
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Functionality and Upgrades
So far, I haven't had many issues with Experian Health. They are really good about notifying us of...
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ROI / Cost (care and feeding)
Experian Health takes data that we have and puts it in the right order. Everything is programmed. If...
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Functionality and Upgrades
The vendor’s service is very proactive. The updates are out there, so it is incumbent on us to make...
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ROI / Cost (care and feeding)
Experian Health is expensive. We worked out a contract with them because we use several of their...
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Interfacing and Integration
This system meets our needs to the extent that it can. The notice-of-admissions tool only works for...
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Functionality and Upgrades
We can access everything easily. We can go into the system and look at the coverage, the reporting,...
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Lessons Learned
Experian Health has a lot of tools and portals that an organization can use. There is a lot of...
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Service and Support
Experian Health is forward thinking, and they try to address the problems that providers are having...
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Relationship
Experian Health’s web support is pretty good. We don't have a lot of phone support from Experian...
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Service and Support
Support has been a challenge for us because of all the parties that are involved. We know how to put...
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Service and Support
Because Experian Health is a Cerner partner, our tickets are supposed to go through a Cerner tool....
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Implementation and Training
During the implementation, Experian Health had one person who oversaw the whole job, but that person...
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Relationship
We have partnered with Experian Health, and they go above and beyond the expectation of education. I...
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Functionality and Upgrades
The product is pretty user friendly, and the reporting aspect is good. We can run detailed reports.
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Functionality and Upgrades
One thing I would change is the ability to make simple changes without making cases and then being...
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Implementation and Training
Everyone I have come in contact with during the implementation has been nothing but very helpful. I...
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ROI / Cost (care and feeding)
The investment in the product has paid for itself many times over, and the system has automated a...
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Relationship
From sales through contracting through the implementation, the caliber of the people at Experian...
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Functionality and Upgrades
In the beginning, reporting with the Experian Health system was a little rough, but after many...
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Functionality and Upgrades
I always want Experian Health to be of the mind-set of how to alleviate the heaving lifting of the...
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Relationship
When we moved to a new EMR, Experian Health definitely held our hand on making sure that we...
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Implementation and Training
Experian Health offers monthly training sessions virtually with one of their trainers. They have a...
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Functionality and Upgrades
Lately, Experian Health has been coming up with a lot of upgrades to the system. So I am very happy...
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Relationship
We have definitely built a great relationship with Experian Health. As with any system, when we...
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Service and Support
Experian Health's online module for their support tickets has worked well. The response time is...
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Relationship
We are very pleased with our relationship with Experian Health. The nice thing about the system is...
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ROI / Cost (care and feeding)
We like that the vendor will provide us with monthly reports for given payers to show us all of our...
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