Contract Manager & Analysis Commentary
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Subject Expert
Dustin Cragun
VP of Revenue Cycle Research
Commentary Summary
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User Commentary
Product
The one thing we would like to be able to do in Contract Manager & Analysis is monitor global...
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Product, Value
Experian Health’s reporting in terms of actually identifying the total recovered dollars is a good...
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Loyalty, Relationship, Product
We have had some conversations about the use of AI, so that is sort of outside of my purview, but I...
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Loyalty
In terms of the primary objective for identifying underpayments, Contract Manager & Analysis does an...
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Culture
Contract Manager & Analysis does a really good job of identifying the contractor rate and the...
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Relationship
Experian Health does a decent job of keeping promises, but there is room for improvement in that...
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Product
It would be nice if we could do something in terms of a payer scorecard in Contract Manager &...
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Relationship
Everybody is very approachable at Experian Health. I have worked with their CEO and some of their...
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Operations
Experian Health provides good training. However, the tools that Experian Health provides for...
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Loyalty, Value
Contract Manager & Analysis is part of our long-term plans. We typically receive a substantial...
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Relationship
Most of the time when we need support, we reach out through Experian Health's ticketing system. Some...
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Loyalty
There is a lot of talk about AI, especially with what we do, but I haven't seen much development in...
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Culture, Operations
We go to Experian Health's conferences, and they discuss what products they have coming out, but a...
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Relationship, Product
I think we identify problems a little more than Experian Health does. Ideally, they would be...
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Loyalty, Product
Experian Health's UI is dated. I would love to see a refresher, but they don't have any plans to...
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Product
There are no reporting details in Contract Manager & Analysis. The reports are very vague, and there...
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Culture
Contract Manager & Analysis is a replacement for a previous product that Experian Health purchased...
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Product
The reporting capabilities in Contract Manager & Analysis are really robust. It gets very detailed,...
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Product
The features in Contract Manager & Analysis are robust enough to basically work with any new...
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Relationship
Experian Health’s web support is fast, and that is why I have never had to call them. They are...
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Operations
Experian Health’s training material is robust. They give us full-on tutorials on a demo site, and...
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Culture
Because of Contract Manager & Analysis, our contract loads are always reliable and fast. That is...
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Culture, Loyalty
Experian Health offers a whole bunch of products besides Contract Manager & Analysis. The only thing...
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Product
All the regular maintenance updates for Contract Manager & Analysis have been pretty smooth. I can't...
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Culture, Value
Contract Manager & Analysis is worth the price. We have another vendor who charges extra for...
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Product
We don't have the patient estimates product with Experian Health because our leadership wants to use...
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Culture, Relationship
There have been a few improvement support cases that I have sent Experian Health with some really...
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Loyalty, Product
Experian Health’s new technology is pretty good. I just went to the vendor's conference and saw...
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Product
The contract analysis tool in Contract Manager & Analysis is phenomenal. It allows us to renegotiate...
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Relationship
Experian Health is great to work with. We send support cases to them when we need some help, and the...
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Loyalty, Relationship, Operations
Experian Health has user groups with their clients, and they have user conferences where people can...
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Culture, Product
Every time we submit a claim to a payer, our claims history with that payer is in the Contract...
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Culture, Operations
One of the best features we get from Contract Manager & Analysis is a team of people who know how to...
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Loyalty, Product
Experian Health supports our integration goals but only with what our EHR vendor will allow. Our EHR...
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Product, Value
Contract Manager & Analysis takes time to adapt to for end users, and it is hard to go back and...
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Culture
I had an issue with our Experian Health sales and service representative. We made some changes in...
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Product
The reporting capabilities in Contract Manager & Analysis are excellent. One of the best things is...
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Loyalty
Years ago, we had been searching for ways to better evaluate what we were being paid by our payers,...
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Product
I would like better productivity reporting in Experian Health's system to understand how productive...
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Loyalty
We are moving to another software, and that has nothing to do with Experian Health not doing a good...
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Value
Experian Health's system is a flat rate, and we have a really good flat rate compared to a lot of...
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Culture
We cannot send more than one bulk appeal file per person per day with Experian Health's system, but...
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Value
We find a lot of underpayments with Experian Health's system by running contract analyses, and those...
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Product
Experian Health's system does everything amazingly. We haven't had a contract that we haven't been...
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Product
We have had the product for years, but the same tools and reporting data that we were using from the...
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Value
Since we implemented the tool and got everything working well, we have been able to truly leverage...
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Loyalty, Product
This product supports contract modeling, but that is the only piece we are not using. We are not...
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Operations
The implementation and setup of the solution were very challenging. I do think there could have been...
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Relationship, Operations
We work directly with the firm to ensure that changes are being updated and are being updated...
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Product
Experian Health brings in industry-standard practices and the best practices of the industry....
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Culture
Experian Health avoids charging for everything, and we also avoid getting charged. Let's say we pay...
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Relationship
Experian Health’s support is quite good. We have regular calls with our support people. We have...
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Operations
Implementations are hard, and Experian Health needs to be a little more hands on. Everything is...
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Culture
We purchased Contract Manager & Analysis so that we could ensure that the payers were paying us...
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Product
There is always a little room for improvement with Contract Manager & Analysis’ quality. But it is a...
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Product
Contract Manager & Analysis helps us do some reporting that we need, and it is just a consistent...
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Culture, Product
Experian Health processes our contracts fine. We have a hard time with the payer policies. Those are...
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Operations
Contract Manager & Analysis is very complicated. There are many different scenarios with coding. We...
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Relationship
Experian Health’s support is a thorn in my side. I submit tickets to have the support people make...
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Culture, Operations, Product
When Experian Health makes upgrades, the system is very slow. They have been lacking in upgrades to...
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Relationship
Experian Health has a great support tool. They even have a customer service line people can call....
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Operations
Experian Health's training team is pretty robust. I have had new employees throughout the years, and...
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Relationship, Product, Value
Experian Health helped us customize aging reports in the beginning. They maintained those reports to...
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Culture, Value
Experian Health has been very flexible throughout the years about not charging us for every little...
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Loyalty, Product
There is another solution similar to Contract Manager & Analysis, but it is not at the level that...
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Relationship, Operations
Experian Health has regular updates, and they provide a newsletter of what is coming on board. We...
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Loyalty, Relationship, Product
Experian Health has made a lot of progress throughout the years, but there is still a lot more...
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Culture, Product
Contract Manager & Analysis has a feature embedded in it called contract analysis. I can create a...
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Culture, Product
Contract Manager & Analysis is a complicated, very robust system, so we have to know what we are doing....
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Operations
Experian Health would definitely get us in a meeting and train us if we wanted more training. And...
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Relationship
In terms of support, Experian Health is very good. I have a representative who I can call anytime,...
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Value
With Contract Management & Analysis, if we find money to collect from a carrier, that is tangible....
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Operations, Value
Experian Health does kind of charge us for every little thing. And Experian Health really struggles...
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Culture, Value
We are definitely receiving our money's worth with Contract Manager & Analysis because we have a...
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Loyalty
I am not really that engaged with Experian Health's new technology, but I know they have tons of...
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Culture, Product
Contract Manager & Analysis captures the transactions from the billing system. First, it captures a...
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Culture
We have a great contract with Experian Health. We have a great relationship with them. Their...
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Product
Experian Health offers a lot of ad hoc report capabilities, and we tend to use their ad hoc reports...
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Product
Our billing system is a line-item system, and Contract Manager & Analysis is a claim-level system,...
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Product
Because of the nature of underpaid or suspected underpaid claims, I want some automation in the...
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Relationship
Everything is a ticket system for support in Experian Health, and that is fine. A lot of vendors...
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Loyalty
We have examined whether Contract Manager & Analysis is part of our long-term plans over the years,...
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Product
For underpayment reporting or underpayment collection, Contract Manager & Analysis does exactly what...
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Loyalty, Operations
I don't have any plans to move away from Experian Health. The vendor delivers on what they tell us...
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Relationship
We receive pretty good customer support from Experian Health. We have recurring meetings with them,...
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Product
The system's biggest strength is its user interface. That interface is pretty easy to use. There is...
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Product
We would like Contract Manager & Analysis to have more customization options for contract analysis....
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Culture, Product
We can load physician contracts into a practice management system, but most contracts are way over...
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Relationship
We bought Contract Manager & Analysis when the company was still Medical Present Value, and then...
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Loyalty, Product
Experian Health does put a lot of effort into reporting. They have a whole suite now with a custom...
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Operations
When this started, Contract Manager & Analysis was a subscription model. We would supply Experian...
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Relationship, Value
Our Experian Health team identifies a seriously significant number of underpayments per year. We...
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Culture
We challenge Experian Health a lot. We come up with weird things, and generally, the vendor used to...
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Operations
I’m completely satisfied with Experian Health’s training. They are there for anything I need.
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Relationship
I haven't really gotten anything new from Experian Health. They just stay current and up-to-date,...
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Relationship
I don't really have any faults with Experian Health. I had a major problem that had to be solved by...
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