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Experian Health Contract Management & Analysis Comments
Filtered view: All
Subject Expert
Commentary Summary
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User Commentary
Director
Lessons Learned
Experian Health's solution is not completely user friendly when it comes to contract management. I...
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VP/Other Executive
Service and Support
Experian Health's account management team was better in the past. The vendor hasn't devoted as many...
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VP/Other Executive
Functionality and Upgrades
The product works, so I would buy it again. I haven't seen any other products that work as well as...
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VP/Other Executive
Other Observations & Comments
Experian Health has great data insights, and it would be great if they took all of our data and...
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VP/Other Executive
Functionality and Upgrades
Experian Health has some challenges with ensuring the product and fee schedules are updated in a...
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VP/Other Executive
Functionality and Upgrades
The product is stable and definitely works. We have been a user for quite some time, and since...
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Director
Functionality and Upgrades
There has not been a lot of change in the system's support. I think once the vendor has the product...
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Analyst/Coordinator
ROI / Cost (care and feeding)
I would buy the system again. I have worked in it for several years, so I know how user friendly it...
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Analyst/Coordinator
Functionality and Upgrades
I like that I am able to track recoveries and export a whole file of claims. At our facility, the...
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Analyst/Coordinator
Functionality and Upgrades
The product is very easy to use, especially in terms of the filters and searches. I use the...
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Analyst/Coordinator
Service and Support
I like the self-service support. I can go in and update a lot of things myself instead of putting a...
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Analyst/Coordinator
Functionality and Upgrades
Every once in a while, we have downtime with the system. That might be because of updates the vendor...
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Analyst/Coordinator
Functionality and Upgrades
With new payers coming on, we have new payer plans in our system all the time. There are continual...
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Analyst/Coordinator
Functionality and Upgrades
Experian Health has a website that tells us about any known issues and when the system will be down....
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Analyst/Coordinator
Functionality and Upgrades
Within the modules in the system, there are little submodules or optimization pieces that we also...
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Director
Functionality and Upgrades
We use the product to do contract analysis. It is a good tool for applying adjudication rules as...
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Director
Relationship
I wouldn't say that the vendor keeps all their promises, but I don't think that anybody does. The...
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Director
Service and Support
Our experience with the vendor's support has been good. Sometimes we have to get to the right people...
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Director
Functionality and Upgrades
Upgrades are difficult because every group has their own needs, so the product may not be as...
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VP/Other Executive
Technology
The technology from Experian Health seems to be quite good. The accuracy, response times, and...
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Director
Functionality and Upgrades
I live and die off of Experian Health’s contract management software. Insurance companies continue...
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Director
Relationship
I feel bad, but I have to say that Experian Health doesn’t keep all of their promises. They missed...
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Director
Relationship
Experian Health is a partner. I could never say friend, but they are definitely more of a partner....
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VP/Other Executive
Functionality and Upgrades
The product does estimates for us, but it doesn't do them well. I don't think the product is giving...
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VP/Other Executive
Service and Support
The Experian Health product is a tool behind the scenes. Everything that we need for our normal,...
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VP/Other Executive
Other Observations & Comments
If we had nothing else and there were no opportunities for contract management from our core vendor,...
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Analyst/Coordinator
Relationship
Based on some of the conversations that Experian Health had with our team, I would say that they are...
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Manager
Service and Support
Experian Health has done a really nice job of putting together a portal or a dashboard that has all...
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Manager
Functionality and Upgrades
The solution is a good product. It gives us a lot of ability to build specific things into the...
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Manager
Functionality and Upgrades
I have been working for a few months to get some sort of a productivity report, and I am not having...
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Manager
Service and Support
I don’t know whether we would buy the product again. I don’t know what else is out there. We have...
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Manager
Future Outlook
In terms of product quality, I am just not loving the way Experian Health built the system. I don’t...
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Manager
Service and Support
Experian Health’s ongoing support is great. Experian Health makes up for our issues with the initial...
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Manager
Service and Support
We supply the information, and Experian Health implements it into the system in a user-friendly,...
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