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Experian Health Contract Management & Analysis Comments
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KLAS Research Director - Dustin Cragun
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Dustin Cragun

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dustin.cragun@klasresearch.com

 
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User Commentary

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Analyst/Coordinator

Experian Health’s technical teams are very hard to deal with from time to time. It takes getting the...

Jul 2021
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Analyst/Coordinator

I have a good working relationship with Experian Health, so if there is anything that I need, they...

Jul 2021
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Analyst/Coordinator

We had a rocky implementation. The implementation team was probably the most difficult team to work...

Jul 2021
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Analyst/Coordinator

Experian Health Contract Management & Analysis is a good tool. It is better than anything we have...

Jul 2021
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Analyst/Coordinator

Experian Health has some very strong people on their team. There are certain individuals who are powerhouses....

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Director

I really like the fact that Experian Health understands billing for professional claims and the...

Jul 2021
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Director

We have a strong relationship with the vendor. They have definitely been engaged, and we appreciate...

Jul 2021
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Director

The process for claims that we have to make a charge correction on is a little wonky. There is an...

Jul 2021
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Director

Experian Health has reached out to us to make sure that we are using the solution correctly, to...

Jul 2021
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Director

When it comes to pricing, Experian Health works and negotiates with us, in most cases, to our...

Jul 2021
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Director

We would like to see better methods to weed out false positives in the system.

Jul 2021
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Director

The implementation was mostly done on Experian Health's end. The maintenance system and the ticket...

Jul 2021
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Director

Experian Health's system integrates and interfaces with our EMR, PM system, and billing system so...

Jul 2021
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Analyst/Coordinator

Things are going fairly smoothly with the Experian Health system. When we first implemented the...

May 2021
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VP/Other Executive

I have had to teach Experian Health some things about how their product works lately. That has not...

Apr 2021
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VP/Other Executive

Sometimes I have to really push Experian Health to keep their promises. Things happen, but we have...

Apr 2021
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VP/Other Executive

Experian Health has stepped up to the plate this year and delivered some new functionality for us....

Apr 2021
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Manager

The product works pretty well. I would say that Experian Health delivers new technology, but I don't...

Feb 2021
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Director

Experian Health's solution is not completely user friendly when it comes to contract management. I...

Jan 2021
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VP/Other Executive

Experian Health's account management team was better in the past. The vendor hasn't devoted as many...

Jan 2021
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VP/Other Executive

The product works, so I would buy it again. I haven't seen any other products that work as well as...

Jan 2021
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VP/Other Executive

Experian Health has great data insights, and it would be great if they took all of our data and...

Jan 2021
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VP/Other Executive

Experian Health has some challenges with ensuring the product and fee schedules are updated in a...

Jan 2021
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VP/Other Executive

The product is stable and definitely works. We have been a user for quite some time, and since...

Jan 2021
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Director

There has not been a lot of change in the system's support. I think once the vendor has the product...

Dec 2020
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Analyst/Coordinator

I would buy the system again. I have worked in it for several years, so I know how user friendly it...

Nov 2020
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Analyst/Coordinator

I like that I am able to track recoveries and export a whole file of claims. At our facility, the...

Nov 2020
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Analyst/Coordinator

The product is very easy to use, especially in terms of the filters and searches. I use the...

Nov 2020
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Analyst/Coordinator

I like the self-service support. I can go in and update a lot of things myself instead of putting a...

Nov 2020
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Analyst/Coordinator

Every once in a while, we have downtime with the system. That might be because of updates the vendor...

Nov 2020
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Analyst/Coordinator

With new payers coming on, we have new payer plans in our system all the time. There are continual...

Nov 2020
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Analyst/Coordinator

Experian Health has a website that tells us about any known issues and when the system will be down....

Nov 2020
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Analyst/Coordinator

Within the modules in the system, there are little submodules or optimization pieces that we also...

Oct 2020
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Director

We use the product to do contract analysis. It is a good tool for applying adjudication rules as...

Sep 2020
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Director

I wouldn't say that the vendor keeps all their promises, but I don't think that anybody does. The...

Sep 2020
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Director

Our experience with the vendor's support has been good. Sometimes we have to get to the right people...

Sep 2020
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Director

Upgrades are difficult because every group has their own needs, so the product may not be as...

Sep 2020
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VP/Other Executive

The technology from Experian Health seems to be quite good. The accuracy, response times, and...

Aug 2020
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