Contract Manager & Analysis Commentary
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Subject Expert
Dustin Cragun
Research Director
Commentary Summary
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User Commentary
Relationship
There are times when we need extra assistance with some reporting features and other enhancements. I...
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Relationship, Product
I really like that Experian Health understands physician billing. We have interacted with other...
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Culture, Product
Experian Health's tracking tool for support tickets isn't my favorite. I use it, but I would like a...
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Product
I find the various reports in the system to be beneficial, like the appeals and recovery reports....
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Operations
I don't take part in any of the implementations and upgrades. To me, things just seem seamless, so I...
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Relationship, Operations
I used to go to all the conferences with Experian Health, and for the past few years, I haven't been...
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Culture
I was terrified of using the contract manager to compare contracts and build contracts because...
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Relationship
We mostly do our own loads, but payers are getting more and more complicated, so we have run into...
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Culture, Relationship
Our sales representative is not very responsive to requests for information, especially concerning...
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Relationship, Product
Contract Manager & Analysis isn't perfect, but Experian Health does a nice job. The vendor has a...
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Culture, Relationship
There are things that we have been asking Experian Health for that we were promised a long time ago....
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Culture, Product
We have a mapping table that tells the system that when something comes through with a certain tax...
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Culture, Relationship, Product
We had a few glitches with Experian Health being a little slow in catching the updates that needed...
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Product
The team that is doing our underpayment analytics tracks things in Excel spreadsheets. I am not...
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Culture, Value
With Contract Manager & Analysis, we are able to realize our underpayment recoveries and have better...
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Operations
Experian Health could improve their training a little. They don't ever offer a refresher course or a...
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Culture, Product
The product can be configured to adjudicate a claim exactly the way a carrier would adjudicate a...
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Relationship, Product
Experian Health has been innovative with changes to healthcare in general, but the product itself...
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Relationship
We have a lot of dedicated representatives from Experian Health. We have a provider-type...
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Operations, Product
Other products are complicated in different ways, but Experian Health went into their software and...
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Culture, Relationship
We were working with an Experian Health representative on a different system, and they made a...
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Operations, Product
Experian Health is not intuitive at all. We have to be in the system frequently to really understand...
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Relationship
Experian Health is great at resolving issues that we need help with. We put in a ticket for...
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Relationship, Value
We believe that Experian Health is only as good as the people who are working with it. If folks...
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Product
We use Experian Health for opportunities because the payers sometimes process the claims correctly,...
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Relationship, Operations
Our representative from Experian Health is constantly reaching out and making sure we understand...
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Culture, Product
We have some issues with Experian Health that are hard to work with. We have some issues with...
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Relationship
Experian Health is very responsive as a business partner. When we see something coming in the...
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Culture
Experian Health’s biggest strength is that their organization knows how to interpret the contracts...
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Culture
The contract management and analysis product is a bit more complex than Experian Health’s other...
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Product
Experian Health is excellent at gathering our claim data to use for modeling for future contract...
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Operations
We have to request ongoing training. But as a new user buying a product, training is part of the...
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Relationship, Value
We have had a lot of success with Experian Health, and our ROI is through the roof with them, so I...
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Product
We have had to do a lot of customization in the past because what the vendor offered didn't fully...
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Relationship
Experian Health’s portal for support is pretty user friendly, and their response time is usually...
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Product
Experian Health Contract Management & Analysis is a very robust solution. I have listened to other...
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Relationship
One thing Experian Health can continue to work on is finding ways to better help us understand...
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Culture
Experian Health sold us something that didn’t come to pass. We added certain contracts, and the...
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Operations, Product, Value
Extensive upgrades in the system are pretty minimal and seem to be going fine. We read the new...
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Operations
To get a login, a new staff member on my team has to take Experian Health’s online internet...
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Product
I rarely hear a problem about interoperability. The solution does some things exceedingly well....
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Product
The system is slick, but it takes some know-how, understanding, and experience to gain all the gains...
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Relationship
At the end of the year when a lot of contracts update, we get buried with a slow response time from...
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Relationship
Over the years, we have worked with different people at Experian Health, and they have had different...
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Relationship, Operations
Experian Health is kind of off and on. They have a yearly user conference, but they used to have...
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Product, Value
I recommend the product, but not everybody does the job that I do. I would tell others looking at...
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Culture, Value
I wouldn't say we aren’t getting charged for every little thing, but I wouldn't say the charges are...
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Product
The product typically deals with physician contracts that have existed for the longest time....
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Relationship
I like that Experian Health has resources that have been there a while and are knowledgeable about...
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Loyalty, Operations, Product
I like that the interface is easy to use. The setup and the tabs are very clear. It is also clear...
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Product, Value
The product has been outstanding. I couldn't imagine doing my job without it. The product finds what...
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Product
Experian Health Contract Management & Analysis is super easy to use. As long as the data is there...
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Product
Not everybody can read Experian Health Contract Management & Analysis easily at first, so the...
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Relationship
Experian Health is always willing to help, and I usually have regularly scheduled calls with...
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Product
I have seen an improvement, and I really like what I see in the professional space of contract...
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Relationship
The vendor is engaged and has given us a road map to how we can improve the facility side. It is...
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Culture, Relationship
With Experian Health, we have a consistent contract. Experian Health’s support is pretty good, but...
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Product
Experian Health’s biggest strength is that their tool is very easy to use and gives us the exact...
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Product
The system’s only downside is that it is an external product; it is outside of our EHR, so there is...
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Product
We use Experian Contract Manager to analyze how our payments have been adjudicated if appropriate....
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Relationship
Experian Health does ask for input on new development things, but that is not guaranteed. If we need...
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Operations
For loading contracts, we used to have to create something in Excel with all the different caveats...
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Operations
Most of the training is online, and Experian Health has a set of classes. I like the fact that...
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Relationship
Our account manager has been with us since the beginning of time and is like part of our family. It...
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Value
Anybody who is not utilizing software to do contract management needs to look for a new job because...
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Relationship, Operations
Since Experian Health's service is hosted, the vendor pushes things out to the system. That means...
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Relationship
The system does what it is supposed to do. We have regular meetings with an account executive from...
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Loyalty, Product, Value
We have other options out there on the market that could work for us, but based on the system's...
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Product
From an end-user perspective, it is easy for us to get the information we need from the system so we...
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Product
I use some of the reports that the system has available, but I find those reports to be a little...
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Relationship, Operations
Experian Health is engaging in product development and enhancements. They were a little slow with...
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Culture, Operations
Experian Health missed time frames for updates, keeping my contracts up to date, and implementing...
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Relationship
Experian Health needs to be much more transparent in their internal communications with other...
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Relationship, Product
To meet our needs better, Experian Health needs better integration of reporting on platforms,...
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Value
Experian Health's system is a very effective tool that helps us negotiate better contracts, enforce...
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Relationship
One thing that has gone well over the course of our relationship with Experian Health is...
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Operations, Product
In the beginning, things were just a bit rocky in terms of getting the data together and just having...
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Operations
I liked Experian Health’s initial training for one of the modules because it was led by a trainer,...
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Culture, Product
Part of the issue that we have with some of our integrations is getting the extract that we need out...
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Loyalty, Product, Value
The other vendors that I have seen doing similar contract management and contract analysis processes...
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Operations, Product
The product is very user friendly. People don't need to be superusers in writing reports or...
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Culture, Loyalty, Product
There are definitely things that need to get updated within the system to make it more robust. Some...
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Relationship, Operations
One downside is that there has been some turnover in Experian Health's staffing, and that has caused...
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