Contract Manager & Analysis Commentary
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Subject Expert
Shawn Howell
Engagement Partner
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User Commentary
Relationship
Experian Health's system is an excellent tool that supports my day-to-day work functions. As with...
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Relationship, Product
The program itself is excellent. I like that I can pull reports and make comparisons with codes to...
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Loyalty, Relationship
There are things I’ve come across in the analysis world that haven’t made sense with the system....
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Operations, Product, Value
Experian Health has a great product. A lot of people think that the system is too busy and too hard...
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Product
Experian Health doesn't change the system. They don’t need to change it because it just works....
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Loyalty, Relationship
Experian Health has a forum for improvement. It is a community, and we can suggest things in the...
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Relationship
If I run into a problem with Experian Health, I can reach out to their support, and Experian Health...
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Culture, Product
We can break down contracts in the system, like if we have one contract set up for physicians and...
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Operations
We're always doing webinars with Experian Health, and we can sign up for classes. I get emails from...
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Relationship
Sometimes I get a little frustrated that Experian Health just wants to fix something and not tell me...
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Product
The way Experian Health collects data and uses it to try to make things a little cleaner could be...
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Product
We can build almost anything we need in the product, aside from the usual data anomalies that exist...
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Product, Value
The data that we are able to access and generate in Experian Health's solution is extremely...
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Product
One reporting feature we would like to see in Experian Health's solution is a payer report card....
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Relationship
The support system with Experian Health is through case management, so we submit a support case with...
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Product
The tool is pretty robust already. I do not think that Experian Health is putting a lot of R&D into...
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Operations, Product
There is a help document through the system, but it is a gigantic PDF. It walks through some...
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Product
I am generally satisfied with the solution’s ability to build and manage our contracts. For the most...
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Operations
When I first started, the training from Experian Health was engaging and hands on. We were in the...
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Product
We do a lot of modeling with Experian Health's tool. We can pull a relational, discrete data set...
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Culture
We were originally an early purchaser user of Medical Present Value's solution, which was the base...
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Loyalty, Value
The solution is part of my long-term plans. We've been using it forever and are extremely happy with...
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Relationship
There’s a bit of a delay with support, and I'm an impatient person. I'm used to the way things used...
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Value
There are new releases every now and then, but I might ding Experian Health a little there....
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Relationship
The Experian Health tool’s ability to process our contracts is the reason we don't use a certain...
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Product
Experian Health offers a lot of interoperability that is seamless to a user when they are in the...
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Operations
For the tool, there's online training, but most of the in-depth training comes from our internal staff....
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Product
We use Experian Health’s Power Reporting portal, and my staff is trained in that, so we can get...
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Loyalty, Product
We want a refreshed UI. The interface that the vendor is using currently is from an old product. The...
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Product
With Contract Manager & Analysis, the ad hoc reports are very beneficial. The undercharge reports...
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Product
Experian Health has another software we use in our patient service area that segments patients and...
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Value
We recover millions of dollars a year in underpayments because of Contract Manager & Analysis. It is...
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Operations
With Contract Manager & Analysis, one-on-one training would be ideal. The training the vendor offers...
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Operations
Experian Health needs better training. It is dated and not designed for someone coming into the tool...
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Culture, Product
Contract Manager & Analysis cannot process case rates appropriately. It does not have that...
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Relationship
When I have what I would consider an easy question about something in Contract Manager & Analysis,...
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Relationship, Operations
There were definitely challenges when learning how to use Contract Manager & Analysis, but everyone...
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Product
The solution's knowledge base is probably pretty unlimited. That part is amazing. Additionally,...
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Operations
Experian Health is really good at training. We have a monthly meeting with them. Experian Health's...
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Value
I definitely think we receive our money's worth with the system. We are able to get a lot of money...
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Product, Value
When it comes to reports, the system's productivity features need work. We aren't always able to...
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Operations, Product
We haven't really been through any upgrades with Experian Health since I have been on the team. The...
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Culture, Loyalty
Experian Health knows that we will eventually terminate our contract with them because of our EHR....
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Operations, Product
Experian Health's system talks to our EHR pretty well. The system is easy to use, and it rarely goes...
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Product, Value
We find it beneficial to use the system's code analysis and contract analysis on a daily basis. The...
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Culture, Value
I don't know how much Experian Health charges us. It is a flat rate. Experian Health has been great.
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Culture
We have a great partnership with Experian Health, and it is improving as the years go by. Contract...
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Culture, Relationship
Experian Health is very flexible with us with what they charge us. Their support team is great and...
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Operations
The ongoing training is basically more on us, but Experian Health does very well on their initial...
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Operations, Value
If someone were looking at implementing Contract Manager & Analysis, I would tell them that they...
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Product
I would like Experian Health to have more performance features. I would also like them to help us...
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Culture, Loyalty, Product
The physician side of Contract Manager & Analysis is good. We also have a contract for another part...
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Culture, Relationship
Experian Health responds pretty fast. When there is an issue with the contracts not valuing our...
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Operations
When we first got Contract Manager & Analysis, the implementation was very smooth. It was just that...
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Operations
Experian Health does online training, and they do live classes as well. If we need help, they create...
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Culture, Product
All these years that I have worked with Contract Manager & Analysis, I haven't really had any...
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Value
We set a goal every year, and since we have been using Contract Manager & Analysis, we have not only...
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Loyalty, Product
We do letters now and are working on AI. I’m interested to see whether something is going to be put...
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Product
One thing that really stands out with Experian Health is that anytime payers make updates to their...
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Product
Contract Manager & Analysis has a variety of reports, and I'm also able to run other reports. For...
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Culture, Product
The solution manages all our contracts. We work with the vendor so that Contract Manager & Analysis...
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Culture, Product
Experian Health was supposed to make upgrades to Contract Manager & Analysis, but they haven't made...
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Relationship
In terms of proactivity, I never hear Experian Health be that way. It takes a long time for Experian...
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Product
Contract Manager & Analysis is a great tool. Its fee-schedule verification is great. We have found...
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Culture
There are certain problems that we are having with Medicare where Experian Health is expecting codes...
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Product
The ease of use with Contract Manager & Analysis definitely rates high. It could have rated at the...
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Culture, Product
Contract Manager & Analysis works very effectively. The underpayment by contract feature is the most...
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Product, Value
When I’m with other executives discussing payer initiatives and changes, I often highlight the value...
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Relationship, Operations
We have an Experian Health account representative for our support, and they are probably one of the...
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Product, Value
Contract Manager & Analysis connects directly to our patient management system, linking our revenue...
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Culture, Product
We have been extremely pleased with Contract Manager & Analysis. We have had it for a long time....
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Product
The reports in Contract Manager & Analysis are designed so that we can build and customize them...
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Relationship, Operations
Experian Health regularly surveys customers to gather input for their product road map and hosts an...
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Product
Contract Manager & Analysis has been an excellent product. We use it to identify payer issues and...
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Culture
Experian Health personalizes the software and wants us to succeed. For example, if we have a claim...
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Operations
Experian Health is very personable and connected to the client. The initial training was excellent...
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Product
I don't know of any other product that does what Contract Manager & Analysis does. The product...
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Value
We haven't worked the system the way we are supposed to, but when we did, we had really good...
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Relationship
Experian Health’s support team is good. If we ask a question, the team members will ask detailed...
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Product
I love that we can filter almost anything on a claim. The filter is excellent and works for any...
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Product
In Contract Manager & Analysis, we can’t fix errors that come from our PM software’s payment...
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Operations
I had some training from Experian Health recently, and it went well. Back in the day, Experian...
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Relationship
I get support right away from Experian Health. I can always reach out to my representative, and they...
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Loyalty, Relationship
Experian Health is consistently on the pulse of healthcare. If they can’t deliver a capability, they...
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Product
Experian Health offers ad hoc reporting, so I can go in and create an ad hoc report based on...
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Product
Experian Health has done a pretty good job with the system. In the past year, they have done some...
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Product
In the solution, we use a lot of canned, standard reports for underpayments. I rated reporting lower...
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Product
The reporting in the system just isn't easy. Experian Health's reporting is claims based, and...
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Operations
Experian Health does a monthly update, and they just push out updates to us. Their entire training...
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Product
Experian Health has delivered some good things. They delivered some new reports for downcoding...
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Product, Value
Detecting underpayments is one thing the system does well. That is good. It is really easy to appeal...
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Loyalty, Relationship
With Experian Health, we meet with our individual representative regularly, and they bring in...
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Relationship
From a support, sales, or implementation perspective, the vendor definitely loops the people in who...
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Culture, Value
My slightly lower satisfaction with the reporting capabilities is due to our inability to have free...
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Culture, Value
Since we don't have a lot of contracts, it sounds like the ROI on Experian Health's system doesn't...
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Loyalty
The product is pretty stable. Over the last couple of years, Experian Health had a bit of an issue...
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Product
I would like things to function at the rate the payer expects. We don’t want any disparities or the...
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Product
There are some things Experian Health calculates that don't necessarily align with how we calculate....
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Culture
Within the system, I like the CPT-code analysis because it gives us an idea of what we are getting...
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Operations
Experian Health is pretty good at implementations and upgrades. They are always on point. They send...
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Relationship
We have a lot of Experian Health’s products. They work with us to get a better deal. Sometimes they...
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Relationship, Operations
I would like it if the tool could do the diagnoses based on the CPT diagnoses. That would be great....
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Culture
When I first started, I had a lot of payers under my responsibility. I noticed that some contracts...
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Culture, Relationship
If I have any questions about a particular claim, I send in a support case, and Experian Health is...
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Commentary Summary
Comment Type Breakout