Experian Health Contract Management & Analysis
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Dustin Cragun
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User Commentary

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Manager

Functionality and Upgrades

We are very happy with the system from the perspective of what we use it for. We look at it for our...

Nov 2022
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Manager

Implementation and Training

Experian Health is actively working with us and engaging us in up-to-date training.

Nov 2022
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Manager

Service and Support

Experian Health promoted that the system could integrate with Cerner's software, but there has been...

Nov 2022
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(0)
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Director

ROI / Cost (care and feeding)

The Experian Health tool works fine, and I have had no desire to move to any other tools. Another...

Oct 2022
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Director

Service and Support

The support that we get from Experian Health is great. If we ever have any issues or anything along...

Oct 2022
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Director

Interfacing and Integration

We are having some issues with communication between Experian Health's product and other solutions....

Oct 2022
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Director

Relationship

The support that we have received from Experian Health has been reasonable so far. There were a few...

Oct 2022
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Director

ROI / Cost (care and feeding)

The ROI that we have received from Experian Health's system has been solid. The solution is a really...

Oct 2022
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Director

Functionality and Upgrades

We are happy customers of Experian Health. We have been recommending Experian Health's systems to...

Oct 2022
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Director

Functionality and Upgrades

The solution is a very useful and meaningful tool for contract management. The solution was life...

Oct 2022
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Director

Relationship

We are happy with the overall support and guidance that we receive from Experian Health. The...

Oct 2022
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Director

ROI / Cost (care and feeding)

Experian Health meets our needs; one big advantage is that we are paying for a lot of contract...

Oct 2022
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Director

Relationship

Experian Health is a very good vendor to work with because they keep all of their promises....

Oct 2022
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VP/Other Executive

Relationship

Experian Health is definitely a state-of-the-art, cutting-edge company that provides a lot of great...

Aug 2022
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Director

Functionality and Upgrades

The system itself works fine, but there are limitations in my ability to transmit information back...

Aug 2022
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Director

Interfacing and Integration

There aren’t a lot of new changes to the system. My understanding is that the vendor is working on...

Aug 2022
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Director

Implementation and Training

Experian Health had great implementation services for their contract management system. They took a...

Aug 2022
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Director

Functionality and Upgrades

The system is straightforward and easy to use. I have the ability to find information with little...

Aug 2022
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Manager

Implementation and Training

There needs to be an improvement in Experian Health's training. We are in the midst of a pandemic,...

Jul 2022
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Manager

Functionality and Upgrades

There are some things I wish the product could do as advertised that it should be able to do but is...

Jul 2022
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Manager

Relationship

Experian Health should communicate with their customers. I receive communication from the vendor...

Jul 2022
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Manager

Functionality and Upgrades

Experian needs to work on having a more user-friendly system as far as templates are concerned....

Jul 2022
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Manager

Lessons Learned

It would be awesome if Experian Health would reach out to the customers that oversee the system and...

Jul 2022
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Manager

Technology

Experian Health stopped the ability to clone tickets. Now the user has to go in and rewrite the...

Jul 2022
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Manager

Service and Support

Experian Health is top notch and the best in the industry. Experian Health's people are very...

Jul 2022
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Director

ROI / Cost (care and feeding)

The product is excellent. I think the product definitely meets our core needs in terms of keeping...

Jul 2022
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Director

Interfacing and Integration

In terms of enhancements, better integration is something that we would like to see. Sometimes our...

Jul 2022
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Director

Future Outlook

Getting to the point where we can do some of the unique models that are now starting to come out...

Jul 2022
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Director

Relationship

There are some things that we would like to see improved and enhanced, and we have had conversations...

Jul 2022
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Director

ROI / Cost (care and feeding)

We have a flat fee that covers all of the services that the vendor provides in terms of contract...

Jul 2022
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Manager

Functionality and Upgrades

The only issue that I have with the product is with the data reporting. It is hard to get a good...

Jul 2022
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Manager

Functionality and Upgrades

Aside from the reporting aspect, I really like the product. We can do a lot in Experian Health's...

Jul 2022
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Analyst/Coordinator

Service and Support

Experian Health has been great. They have always had really good customer service, and they have...

Jul 2022
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VP/Other Executive

ROI / Cost (care and feeding)

Experian Health is the best in the business in terms of identifying patients and knowing insurance....

Jul 2022
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VP/Other Executive

Relationship

If we feel like something isn't going well and we can explain it to the people at Experian Health,...

Jul 2022
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VP/Other Executive

Sales and Contracting

I don't like Experian Health's invoices. The invoices are old school. In today's world of corporate...

Jul 2022
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VP/Other Executive

Functionality and Upgrades

The Experian Health product is a bit clunky. It doesn't have tracking, and it doesn't work in real...

Jul 2022
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VP/Other Executive

Relationship

We were assigned an account manager with Experian Health, and they kept canceling meetings and were...

Jun 2022
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VP/Other Executive

Relationship

Experian Health doesn't have a vision. We have done some good work with them. Things just aren't...

Jun 2022
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VP/Other Executive

Functionality and Upgrades

Our initial implementation was rough, but now our end users love the Experian Health product. The...

Jun 2022
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Director

Relationship

Experian Health needs to work on their customer service. Our representative doesn't always have the...

Jun 2022
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VP/Other Executive

ROI / Cost (care and feeding)

Experian Health has a pretty damn good product. The reporting capabilities are so much better than...

Jun 2022
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Manager

ROI / Cost (care and feeding)

The vendor charges what our contract calls for, and that is it.

Jun 2022
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Manager

Relationship

A recent implementation was a little interesting because of some things going on in our organization...

Jun 2022
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Manager

Interfacing and Integration

The Experian Health product is very flexible and can work with virtually any practice management...

Jun 2022
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Manager

Functionality and Upgrades

The product is easy to learn. There are a lot of little things behind the scenes that we learn...

Jun 2022
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Manager

Relationship

The product perfectly meets our needs today because when it doesn’t, we put in requests, and the...

Jun 2022
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Manager

ROI / Cost (care and feeding)

We have been taking a very analytical approach to updating some of our contracts. By using the...

Jun 2022
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Manager

Service and Support

The vendor does a regular conference, and my favorite parts of the conference are the round tables...

Jun 2022
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Manager

Service and Support

The product is only as good as the vendor’s support, and the support there is excellent. The vendor...

Jun 2022
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Manager

Relationship

Previously, I couldn't manually change adjustments, but now, I can put my own adjustments in....

Jun 2022
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Manager

Functionality and Upgrades

The product has done everything I have needed it to do. I could not do my job without the product. I...

Jun 2022
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Manager

Relationship

The Experian Health people have been fine. I have had some good experiences with Experian Health....

Jun 2022
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Manager

ROI / Cost (care and feeding)

I like Experian Health's system. It is amazing and extremely helpful. Initially, the system needed a...

Jun 2022
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Manager

Service and Support

I have had a case open now for over a year. I brought the issue to Experian Health’s attention, and...

Jun 2022
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Manager

Functionality and Upgrades

So far, I haven't had many issues with Experian Health. They are really good about notifying us of...

Jun 2022
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Manager

ROI / Cost (care and feeding)

Experian Health takes data that we have and puts it in the right order. Everything is programmed. If...

Jun 2022
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Manager

Functionality and Upgrades

The vendor’s service is very proactive. The updates are out there, so it is incumbent on us to make...

Jun 2022
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Director

ROI / Cost (care and feeding)

Experian Health is expensive. We worked out a contract with them because we use several of their...

Apr 2022
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Director

Interfacing and Integration

This system meets our needs to the extent that it can. The notice-of-admissions tool only works for...

Apr 2022
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Director

Functionality and Upgrades

We can access everything easily. We can go into the system and look at the coverage, the reporting,...

Apr 2022
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Director

Lessons Learned

Experian Health has a lot of tools and portals that an organization can use. There is a lot of...

Apr 2022
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Director

Service and Support

Experian Health is forward thinking, and they try to address the problems that providers are having...

Apr 2022
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Director

Relationship

Experian Health’s web support is pretty good. We don't have a lot of phone support from Experian...

Apr 2022
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Director

Service and Support

Support has been a challenge for us because of all the parties that are involved. We know how to put...

Apr 2022
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Director

Service and Support

Because Experian Health is a Cerner partner, our tickets are supposed to go through a Cerner tool....

Apr 2022
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(0)
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Director

Implementation and Training

During the implementation, Experian Health had one person who oversaw the whole job, but that person...

Apr 2022
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Director

Relationship

We have partnered with Experian Health, and they go above and beyond the expectation of education. I...

Mar 2022
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Manager

Functionality and Upgrades

The product is pretty user friendly, and the reporting aspect is good. We can run detailed reports.

Feb 2022
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Analyst/Coordinator

Functionality and Upgrades

One thing I would change is the ability to make simple changes without making cases and then being...

Feb 2022
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Analyst/Coordinator

Implementation and Training

Everyone I have come in contact with during the implementation has been nothing but very helpful. I...

Feb 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

The investment in the product has paid for itself many times over, and the system has automated a...

Feb 2022
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(0)
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Analyst/Coordinator

Relationship

From sales through contracting through the implementation, the caliber of the people at Experian...

Feb 2022
||
(0)
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Manager

Functionality and Upgrades

In the beginning, reporting with the Experian Health system was a little rough, but after many...

Feb 2022
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Manager

Functionality and Upgrades

I always want Experian Health to be of the mind-set of how to alleviate the heaving lifting of the...

Feb 2022
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Manager

Relationship

When we moved to a new EMR, Experian Health definitely held our hand on making sure that we...

Feb 2022
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Manager

Implementation and Training

Experian Health offers monthly training sessions virtually with one of their trainers. They have a...

Feb 2022
||
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Manager

Functionality and Upgrades

Lately, Experian Health has been coming up with a lot of upgrades to the system. So I am very happy...

Feb 2022
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Manager

Relationship

We have definitely built a great relationship with Experian Health. As with any system, when we...

Feb 2022
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Manager

Service and Support

Experian Health's online module for their support tickets has worked well. The response time is...

Feb 2022
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VP/Other Executive

Relationship

We are very pleased with our relationship with Experian Health. The nice thing about the system is...

Feb 2022
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VP/Other Executive

ROI / Cost (care and feeding)

We like that the vendor will provide us with monthly reports for given payers to show us all of our...

Feb 2022
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