Experian Health Contract Management & Analysis Comments

 
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Director

Functionality and Upgrades

We use the product to do contract analysis. It is a good tool for applying adjudication rules as...

Sep 2020
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Director

Relationship

I wouldn't say that the vendor keeps all their promises, but I don't think that anybody does. The...

Sep 2020
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Director

Service and Support

Our experience with the vendor's support has been good. Sometimes we have to get to the right people...

Sep 2020
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Director

Functionality and Upgrades

Upgrades are difficult because every group has their own needs, so the product may not be as...

Sep 2020
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VP/Other Executive

Technology

The technology from Experian Health seems to be quite good. The accuracy, response times, and...

Aug 2020
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Director

Functionality and Upgrades

I live and die off of Experian Health’s contract management software. Insurance companies continue...

Jun 2020
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Director

Relationship

I feel bad, but I have to say that Experian Health doesn’t keep all of their promises. They missed...

Jun 2020
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Director

Relationship

Experian Health is a partner. I could never say friend, but they are definitely more of a partner....

Jun 2020
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VP/Other Executive

Functionality and Upgrades

The product does estimates for us, but it doesn't do them well. I don't think the product is giving...

May 2020
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VP/Other Executive

Service and Support

The Experian Health product is a tool behind the scenes. Everything that we need for our normal,...

May 2020
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VP/Other Executive

Other Observations & Comments

If we had nothing else and there were no opportunities for contract management from our core vendor,...

May 2020
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Analyst/Coordinator

Relationship

Based on some of the conversations that Experian Health had with our team, I would say that they are...

May 2020
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Manager

Service and Support

Experian Health has done a really nice job of putting together a portal or a dashboard that has all...

Apr 2020
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Manager

Functionality and Upgrades

The solution is a good product. It gives us a lot of ability to build specific things into the...

Apr 2020
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Manager

Functionality and Upgrades

I have been working for a few months to get some sort of a productivity report, and I am not having...

Apr 2020
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Manager

Service and Support

I don’t know whether we would buy the product again. I don’t know what else is out there. We have...

Apr 2020
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Manager

Future Outlook

In terms of product quality, I am just not loving the way Experian Health built the system. I don’t...

Apr 2020
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Manager

Service and Support

Experian Health’s ongoing support is great. Experian Health makes up for our issues with the initial...

Jan 2020
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Manager

Service and Support

We supply the information, and Experian Health implements it into the system in a user-friendly,...

Jan 2020
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VP/Other Executive

Sales and Contracting

Our pricing with Experian Health is contracted. They don’t nickel-and-dime unless we want something.

Dec 2019
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VP/Other Executive

Functionality and Upgrades

Once people know how to use the system, it is easy to use.

Dec 2019
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VP/Other Executive

Functionality and Upgrades

The system is fully developed. It is a mini data warehouse. If we set it up correctly, it works wonderfully....

Dec 2019
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VP/Other Executive

Service and Support

Support from Experian Health is pretty good because they don’t have to do much with the system itself....

Dec 2019
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Director

Implementation and Training

We couldn’t get the implementation off the ground at the pace we were promised. We use a lot of...

Nov 2019
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Manager

Functionality and Upgrades

The Experian Health solution is definitely one of the most user friendly products that I have used....

Oct 2019
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Manager

Lessons Learned

First, we gave all of our paper contracts to Experian Health, and then they loaded them based on...

Oct 2019
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Manager

Service and Support

At first, there was a ton of at-the-elbow support, and we interacted a lot, but as we refined the...

Oct 2019
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Manager

Lessons Learned

When Experian Health presented us with our contracts, the recovery dollars were overestimated; we...

Oct 2019
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Manager

Relationship

Experian Health is an industry leader, and they present new solutions to their clients each year....

Aug 2019
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Director

Service and Support

There are certainly ways in which Experian Health can improve, and they are making strides in the...

Jul 2019
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Director

Functionality and Upgrades

Registration is the key to contract management, and it would be a lot nicer if Experian Health could...

Jul 2019
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Director

Service and Support

Experian Health has been great at taking my feedback, and we are hoping to see some improvements in...

Jul 2019
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Director

Functionality and Upgrades

Experian Health is really working on allowing us to shed some criteria that we already know. There...

Jul 2019
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Manager

Relationship

Overall, our experience has been excellent. Since one person left our account, there has been very...

Jul 2019
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Analyst/Coordinator

Relationship

Experian Health’s product is great. Everything works great for me. The product is really robust, and...

Jul 2019
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Analyst/Coordinator

Relationship

I meet with the vendor’s people on a regular basis to go over anything I want to talk about. Meeting...

Jul 2019
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Analyst/Coordinator

Service and Support

Experian Health has really good support. They have a two-week turnaround time when we submit support...

Jul 2019
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Analyst/Coordinator

Future Outlook

I plan on keeping Experian Health’s product as long as somebody is willing to pay for it. I haven’t...

Jul 2019
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Analyst/Coordinator

Other Observations & Comments

I don’t think Experian Health’s product is cheap, but we get a lot for what we pay.

Jul 2019
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Analyst/Coordinator

Other Observations & Comments

Background experience is necessary to use the system. Using it is really easy for me, but people who...

Jul 2019
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Analyst/Coordinator

Implementation and Training

There haven’t been any problems with Experian Health. The updates usually happen on the weekends,...

Jun 2019
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Analyst/Coordinator

Functionality and Upgrades

We could be missing some underpayments because the data in the system might not be as accurate as it...

Jun 2019
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Analyst/Coordinator

Service and Support

Experian Health’s customer service is great. The representatives that we work with are great when we...

Jun 2019
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Director

Service and Support

We have never found any contract terms that can’t be modeled well with Experian Health. They have...

Jun 2019
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Director

Functionality and Upgrades

Anesthesia billing can be quite complicated in the system. I spend a fair amount of time making sure...

Jun 2019
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Director

Relationship

The system has been great. Anytime we have renewed it, we don’t seem to have any problems. Experian...

Jun 2019
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Director

Other Observations & Comments

There isn’t much that Experian Health could do differently. Regarding everything I have wanted that...

Jun 2019
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Director

Implementation and Training

Experian Health's training is lacking. They need to interact a lot more. Experian Health spent very...

Jun 2019
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Director

Functionality and Upgrades

Experian Health's product is good at helping us measure certain benchmarks, so Experian Health has...

Jun 2019
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Director

ROI / Cost (care and feeding)

Experian Health's product is very expensive. Our PM solution is starting to get more sophisticated...

Jun 2019
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Director

Lessons Learned

I would advise colleagues or potential customers to make sure that their organization is ready for a...

Jun 2019
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Manager

Functionality and Upgrades

The Experian Health system deals with all the intricacies of payer logic very well. Payers don't...

Jun 2019
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Manager

Other Observations & Comments

I can't really think of anything that Experian Health could improve because we have already made a...

Jun 2019
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Manager

Service and Support

The Experian Health product has really grown. It has always been great, but Experian Health has been...

Jun 2019
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Manager

Functionality and Upgrades

The Experian Health system easily facilitates the creation of contracts. We went through some...

Jun 2019
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Manager

Functionality and Upgrades

Someone at a conference walked me through all of the functions in the Experian Health system, and I...

Jun 2019
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Director

Service and Support

We have a monthly subscription fee with Experian Health, but that is it. There are no additional...

Jun 2019
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Director

Functionality and Upgrades

Experian Health somewhat keeps their promises. We have a few things that are still pending....

Jun 2019
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VP/Other Executive

Functionality and Upgrades

We don't have any issues with any upgrades or with the implementation. I don’t ever remember going...

Jun 2019
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VP/Other Executive

Functionality and Upgrades

The contractual-analysis piece definitely is part of our long-term plans. The product is very easy...

Jun 2019
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VP/Other Executive

Technology

Experian Health doesn’t seem to keep up with the times. Their product is the same as when we bought...

Jun 2019
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VP/Other Executive

Relationship

In the beginning, we had a great account manager. We had regular phone calls, and the account...

Jun 2019
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VP/Other Executive

Functionality and Upgrades

The tool is just not great. We have to go find files on our own. The system works, but nothing has...

Jun 2019
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VP/Other Executive

Other Observations & Comments

When we are building some scenarios in the product to do comparisons, the scenarios aren’t just...

Jun 2019
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VP/Other Executive

Service and Support

When we go a little bit out of our comfort zone and throw in some complexity, we don’t get the...

Jun 2019
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VP/Other Executive

Technology

I would give Experian Health a low score in terms of developing new technology to meet our needs....

Jun 2019
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VP/Other Executive

Relationship

The level of executive involvement is good. I get really frustrated when things don’t go right, but...

Jun 2019
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VP/Other Executive

ROI / Cost (care and feeding)

We receive our money’s worth from the tool. It gives us tangible results, and it is worth the money.

Jun 2019
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VP/Other Executive

Service and Support

The Experian Health tool is very strong. It hasn’t evolved over the years. It probably could be more...

Jun 2019
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Manager

Other Observations & Comments

Experian Health’s power reports will be beautiful once we get all the data in there and understand...

Jun 2019
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Manager

Service and Support

If I call Experian Health’s 1-800 number, the people who are on the other end of the line are very...

Jun 2019
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Manager

Relationship

We don’t talk to Experian Health’s executives except for at the conferences, so there is no real...

Jun 2019
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Manager

Interfacing and Integration

We have had a few hiccups with the data coming from our main EMR to Experian Health's system. Data...

Jun 2019
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Manager

Functionality and Upgrades

Experian Health’s system is pretty snazzy. It is the best I have seen. As an organization, we are...

Jun 2019
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Manager

Functionality and Upgrades

Experian Health has a backup solution for advanced claim logic, and they put the payer policies in...

Jun 2019
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Manager

Relationship

The product manager at Experian Health knows what to do. If I have a question that comes through and...

Jun 2019
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Manager

Other Observations & Comments

The claims portion of Experian Health's solution is pretty user friendly. We can get around the...

Jun 2019
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Manager

Other Observations & Comments

Experian Health keeps their promises to me. Sometimes, they take much longer than I would prefer,...

Jun 2019
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Manager

Service and Support

There have been some communication gaps with our account manager from Experian Health. During our...

Jun 2019
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Manager

Implementation and Training

The training from Experian Health was phenomenal.

Jun 2019
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Analyst/Coordinator

Functionality and Upgrades

There is a set amount for a claim on the clinical side of the product, and the amount never changes....

Jun 2019
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Analyst/Coordinator

Functionality and Upgrades

The Experian Health system has a very robust way of slicing and dicing our data and medical claims....

Jun 2019
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Analyst/Coordinator

Service and Support

Experian Health is very responsive. I have the ability to reconcile issues myself using our...

Jun 2019
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Analyst/Coordinator

Functionality and Upgrades

From an auditing perspective, Experian Health's contract management tool is very user friendly.

Jun 2019
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Analyst/Coordinator

Functionality and Upgrades

Contracts that are based on a percentage of the chargemaster and commercial contracts are easy, and...

Jun 2019