Experian Health Contract Management & Analysis
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Subject Expert
Dustin Cragun
Research Director
Commentary Summary
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User Commentary
Experian Health is expensive. We worked out a contract with them because we use several of their...
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This system meets our needs to the extent that it can. The notice-of-admissions tool only works for...
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We can access everything easily. We can go into the system and look at the coverage, the reporting,...
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Experian Health has a lot of tools and portals that an organization can use. There is a lot of...
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Experian Health is forward thinking, and they try to address the problems that providers are having...
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Experian Health’s web support is pretty good. We don't have a lot of phone support from Experian...
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Support has been a challenge for us because of all the parties that are involved. We know how to put...
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Because Experian Health is a Cerner partner, our tickets are supposed to go through a Cerner tool....
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During the implementation, Experian Health had one person who oversaw the whole job, but that person...
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We have partnered with Experian Health, and they go above and beyond the expectation of education. I...
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The product is pretty user friendly, and the reporting aspect is good. We can run detailed reports.
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One thing I would change is the ability to make simple changes without making cases and then being...
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Everyone I have come in contact with during the implementation has been nothing but very helpful. I...
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The investment in the product has paid for itself many times over, and the system has automated a...
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From sales through contracting through the implementation, the caliber of the people at Experian...
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In the beginning, reporting with the Experian Health system was a little rough, but after many...
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I always want Experian Health to be of the mind-set of how to alleviate the heaving lifting of the...
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When we moved to a new EMR, Experian Health definitely held our hand on making sure that we...
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Experian Health offers monthly training sessions virtually with one of their trainers. They have a...
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Lately, Experian Health has been coming up with a lot of upgrades to the system. So I am very happy...
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We have definitely built a great relationship with Experian Health. As with any system, when we...
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Experian Health's online module for their support tickets has worked well. The response time is...
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We are very pleased with our relationship with Experian Health. The nice thing about the system is...
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We like that the vendor will provide us with monthly reports for given payers to show us all of our...
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There were things we could and couldn't do with the product during the implementation. Getting the...
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We are still having to do a lot of building in the system. There are some things it can't do, but we...
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We love the solution. It works well for us. We collect a lot of money from underpayments when we use...
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Our EMR offers contract management and can value claims. Even with the help of Experian Health...
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We continue to pay Experian Health for their system instead of using our EMR for free because...
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Experian Health builds contracts for us, and I have the access that I need to edit those contracts....
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I do a bit of contract modeling in Experian Health's system. I wouldn't say that that is an...
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Most of Experian Health's improvements are in the service area. We get amazing amounts of personal...
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We have found that if we ask for something really unique from Experian Health, it is really hard for...
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The product is very easy to use once it is set up, and it has many capabilities to meet various...
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The vendor should increase the speed at which some enhancements are made. Enhancements should...
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We have been working with Experian Health for years, and we have had a successful and productive...
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The leadership, sales, and support teams are knowledgeable and pleasant to work with. The vendor...
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Experian Health does a very good job of listening to suggestions, updates, and user needs. They also...
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I have some issues with Experian Health's support people. They are slow, and there is some inability...
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Experian Health is always working on updates and changes, but they haven't done anything hugely...
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Experian Health maintains the solution's updates since the product is web based. I get emails when...
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I wasn't sure about the product when we first started implementing it, but now, I don't know how we...
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The product's implementation is key, so it is important to make sure that organizations get things...
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Experian Health gave us very specific directions for the best practices for implementing their...
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I have used the system for a long time, and I think that its accuracy is outstanding. It is easy for...
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Experian Health primarily supports us through a login web system. But there are times when I think...
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The solution is invaluable for contracting. The person who does all of our contracts couldn't live...
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Our claims run through the solution. Then, as long as I have maintained our contract's data and...
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In terms of using the solution for our contracts themselves, we can change how contracts are set up...
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Experian Health's customer service through their support managers is great. If we put in a ticket...
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My experience with the vendor has been that they are quick to make changes based on customer...
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The system is user friendly. It doesn't take extensive training to learn how to use it. I use the...
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Experian Health is one of the best vendors that I have worked with. They are transparent with us if...
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I don't feel nickel-and-dimed by the vendor. We have a subscription-fee pricing model. If we need a...
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Experian Health may try not to nickel-and-dime, but they don’t succeed. We have a pretty tight line...
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I have a smaller team of highly trained users, so to them, the product is a piece of cake. We have...
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Originally, the vendor would create updates in an Excel version, and those would be uploaded as part...
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When we implemented the product, we realized the vendor worked hands on with the client. You might...
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I am a pretty tough customer, and we have been with the vendor a long time, so there is a mutual...
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We have had some timing delays with some file uploads. The uploads are part of the subscription we...
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I would advise others to take a look at Experian Health Contract Management & Analysis. We have been...
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Experian Health keeps their promises, and if they can’t, they try as hard as they can to make them...
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We use Experian Health's system to come up with the impact of a payer rate proposal. With the...
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Experian Health's system is great. I have used it for a long time, and I really like it. It works...
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Experian Health has web-based support where we submit tickets to a help desk. There are multiple...
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Experian Health is working on doing some upgrades that would make the system more useful for...
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It has been easy to build individual work queues, especially with our staffing splits.
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Experian Health's system is helpful for us in negotiating with insurance companies. The system makes...
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The layout of the system could be more user friendly for the filters. There are so many options to...
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The solution has been monumental for us. We have always used it to make sure that our payers are...
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We have been able to update our contracts with Experian Health. We are continually upgrading the...
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Anytime that I have had something that we needed to get help on, I have been able to reach out to...
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When Experian Health does upgrades, they teach us how to use the system's new features in an email....
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Experian Health started out being privately owned, and I would have instantly said that they kept...
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The vendor's support used to be better. We have seen a slowdown lately because they have so many clients....
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When we implemented the vendor's contract analysis, the vendor gave us extremely thorough training....
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I have always felt that Experian Health has done a good job of soliciting input from their clients...
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Experian Health has missed certain opportunities in the market where there has been a huge demand....
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The product isn't always easy for new users to use. That is partly because of how complex its build...
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I haven't found another product that does contract evaluations as well as this solution does.
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I don't know what I would do if our contract with Experian Health ended. The system is really handy...
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Experian Health is very good at letting customers know what they can do. I love their support. I...
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When insurance companies want to offer a certain rate, they come to us, and we set up a dummy...
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When we first started with Experian Health, there was a fee for every contract we put in the system....
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I wish we could adapt our appeals in Experian Health's system rather than using their appeals. We...
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With all the sprint releases, we haven't had time to figure out the system. I am the only one who...
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Experian Health added specialty insurance plans to our system. Those plans are priced off the...
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We can run filters for certain types of claims that were billed with specific modifiers to see...
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Experian Health's system is a really seamless piece. I am able to find any claim that we have sent...
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I can’t say that the system really needs improvement. Every once in a while, we will find a claim...
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Experian Health's support is still being provided by the experts. I just don’t find the vendor's...
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Experian Health’s technical teams are very hard to deal with from time to time. It takes getting the...
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I have a good working relationship with Experian Health, so if there is anything that I need, they...
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We had a rocky implementation. The implementation team was probably the most difficult team to work...
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Experian Health Contract Management & Analysis is a good tool. It is better than anything we have...
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Experian Health has some very strong people on their team. There are certain individuals who are powerhouses....
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I really like the fact that Experian Health understands billing for professional claims and the...
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We have a strong relationship with the vendor. They have definitely been engaged, and we appreciate...
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The process for claims that we have to make a charge correction on is a little wonky. There is an...
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Experian Health has reached out to us to make sure that we are using the solution correctly, to...
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When it comes to pricing, Experian Health works and negotiates with us, in most cases, to our...
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We would like to see better methods to weed out false positives in the system.
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The implementation was mostly done on Experian Health's end. The maintenance system and the ticket...
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Experian Health's system integrates and interfaces with our EMR, PM system, and billing system so...
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