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Experian Health Contract Management & Analysis
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Dustin Cragun
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User Commentary

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Director

The product is very easy to use once it is set up, and it has many capabilities to meet various...

Sep 2021
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Director

The vendor should increase the speed at which some enhancements are made. Enhancements should...

Sep 2021
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Director

We have been working with Experian Health for years, and we have had a successful and productive...

Sep 2021
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Director

The leadership, sales, and support teams are knowledgeable and pleasant to work with. The vendor...

Sep 2021
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Analyst/Coordinator

Experian Health does a very good job of listening to suggestions, updates, and user needs. They also...

Sep 2021
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Analyst/Coordinator

I have some issues with Experian Health's support people. They are slow, and there is some inability...

Sep 2021
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Analyst/Coordinator

Experian Health is always working on updates and changes, but they haven't done anything hugely...

Sep 2021
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VP/Other Executive

Experian Health maintains the solution's updates since the product is web based. I get emails when...

Sep 2021
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VP/Other Executive

I wasn't sure about the product when we first started implementing it, but now, I don't know how we...

Sep 2021
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VP/Other Executive

The product's implementation is key, so it is important to make sure that organizations get things...

Sep 2021
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VP/Other Executive

Experian Health gave us very specific directions for the best practices for implementing their...

Sep 2021
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VP/Other Executive

I have used the system for a long time, and I think that its accuracy is outstanding. It is easy for...

Sep 2021
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VP/Other Executive

Experian Health primarily supports us through a login web system. But there are times when I think...

Sep 2021
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Analyst/Coordinator

The solution is invaluable for contracting. The person who does all of our contracts couldn't live...

Sep 2021
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(0)
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Analyst/Coordinator

Our claims run through the solution. Then, as long as I have maintained our contract's data and...

Sep 2021
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Analyst/Coordinator

In terms of using the solution for our contracts themselves, we can change how contracts are set up...

Sep 2021
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VP/Other Executive

Experian Health's customer service through their support managers is great. If we put in a ticket...

Sep 2021
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VP/Other Executive

My experience with the vendor has been that they are quick to make changes based on customer...

Sep 2021
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VP/Other Executive

The system is user friendly. It doesn't take extensive training to learn how to use it. I use the...

Sep 2021
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VP/Other Executive

Experian Health is one of the best vendors that I have worked with. They are transparent with us if...

Sep 2021
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VP/Other Executive

I don't feel nickel-and-dimed by the vendor. We have a subscription-fee pricing model. If we need a...

Sep 2021
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VP/Other Executive

Experian Health may try not to nickel-and-dime, but they don’t succeed. We have a pretty tight line...

Sep 2021
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VP/Other Executive

I have a smaller team of highly trained users, so to them, the product is a piece of cake. We have...

Sep 2021
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VP/Other Executive

Originally, the vendor would create updates in an Excel version, and those would be uploaded as part...

Sep 2021
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VP/Other Executive

When we implemented the product, we realized the vendor worked hands on with the client. You might...

Sep 2021
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VP/Other Executive

I am a pretty tough customer, and we have been with the vendor a long time, so there is a mutual...

Sep 2021
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VP/Other Executive

We have had some timing delays with some file uploads. The uploads are part of the subscription we...

Sep 2021
||
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Director

I would advise others to take a look at Experian Health Contract Management & Analysis. We have been...

Aug 2021
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Analyst/Coordinator

Experian Health keeps their promises, and if they can’t, they try as hard as they can to make them...

Aug 2021
||
(0)
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Analyst/Coordinator

We use Experian Health's system to come up with the impact of a payer rate proposal. With the...

Aug 2021
||
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Analyst/Coordinator

Experian Health's system is great. I have used it for a long time, and I really like it. It works...

Aug 2021
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(0)
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Analyst/Coordinator

Experian Health has web-based support where we submit tickets to a help desk. There are multiple...

Aug 2021
||
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Analyst/Coordinator

Experian Health is working on doing some upgrades that would make the system more useful for...

Aug 2021
||
(0)
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Director

It has been easy to build individual work queues, especially with our staffing splits.

Aug 2021
||
(0)
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Director

Experian Health's system is helpful for us in negotiating with insurance companies. The system makes...

Aug 2021
||
(0)
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Director

The layout of the system could be more user friendly for the filters. There are so many options to...

Aug 2021
||
(0)
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Manager

The solution has been monumental for us. We have always used it to make sure that our payers are...

Aug 2021
||
(0)
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Manager

We have been able to update our contracts with Experian Health. We are continually upgrading the...

Aug 2021
||
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Manager

Anytime that I have had something that we needed to get help on, I have been able to reach out to...

Aug 2021
||
(0)
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Manager

When Experian Health does upgrades, they teach us how to use the system's new features in an email....

Aug 2021
||
(0)
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Director

Experian Health started out being privately owned, and I would have instantly said that they kept...

Aug 2021
||
(0)
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Director

The vendor's support used to be better. We have seen a slowdown lately because they have so many clients....

Aug 2021
||
(0)
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Director

When we implemented the vendor's contract analysis, the vendor gave us extremely thorough training....

Aug 2021
||
(0)
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Director

I have always felt that Experian Health has done a good job of soliciting input from their clients...

Aug 2021
||
(0)
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Director

Experian Health has missed certain opportunities in the market where there has been a huge demand....

Aug 2021
||
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Director

The product isn't always easy for new users to use. That is partly because of how complex its build...

Aug 2021
||
(0)
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Director

I haven't found another product that does contract evaluations as well as this solution does.

Aug 2021
||
(0)
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Analyst/Coordinator

I don't know what I would do if our contract with Experian Health ended. The system is really handy...

Aug 2021
||
(0)
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Analyst/Coordinator

Experian Health is very good at letting customers know what they can do. I love their support. I...

Aug 2021
||
(0)
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Analyst/Coordinator

When insurance companies want to offer a certain rate, they come to us, and we set up a dummy...

Aug 2021
||
(0)
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Analyst/Coordinator

When we first started with Experian Health, there was a fee for every contract we put in the system....

Aug 2021
||
(0)
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Analyst/Coordinator

I wish we could adapt our appeals in Experian Health's system rather than using their appeals. We...

Aug 2021
||
(0)
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Analyst/Coordinator

With all the sprint releases, we haven't had time to figure out the system. I am the only one who...

Aug 2021
||
(0)
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Analyst/Coordinator

Experian Health added specialty insurance plans to our system. Those plans are priced off the...

Aug 2021
||
(0)
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Analyst/Coordinator

We can run filters for certain types of claims that were billed with specific modifiers to see...

Aug 2021
||
(0)
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Director

Experian Health's system is a really seamless piece. I am able to find any claim that we have sent...

Aug 2021
||
(0)
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Director

I can’t say that the system really needs improvement. Every once in a while, we will find a claim...

Aug 2021
||
(0)
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Director

Experian Health's support is still being provided by the experts. I just don’t find the vendor's...

Aug 2021
||
(0)
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Analyst/Coordinator

Experian Health’s technical teams are very hard to deal with from time to time. It takes getting the...

Jul 2021
||
(0)
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Analyst/Coordinator

I have a good working relationship with Experian Health, so if there is anything that I need, they...

Jul 2021
||
(0)
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Analyst/Coordinator

We had a rocky implementation. The implementation team was probably the most difficult team to work...

Jul 2021
||
(0)
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Analyst/Coordinator

Experian Health Contract Management & Analysis is a good tool. It is better than anything we have...

Jul 2021
||
(0)
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Analyst/Coordinator

Experian Health has some very strong people on their team. There are certain individuals who are powerhouses....

Jul 2021
||
(0)
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Director

I really like the fact that Experian Health understands billing for professional claims and the...

Jul 2021
||
(0)
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Director

We have a strong relationship with the vendor. They have definitely been engaged, and we appreciate...

Jul 2021
||
(0)
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Director

The process for claims that we have to make a charge correction on is a little wonky. There is an...

Jul 2021
||
(0)
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Director

Experian Health has reached out to us to make sure that we are using the solution correctly, to...

Jul 2021
||
(0)
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Director

When it comes to pricing, Experian Health works and negotiates with us, in most cases, to our...

Jul 2021
||
(0)
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Director

We would like to see better methods to weed out false positives in the system.

Jul 2021
||
(0)
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Director

The implementation was mostly done on Experian Health's end. The maintenance system and the ticket...

Jul 2021
||
(0)
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Director

Experian Health's system integrates and interfaces with our EMR, PM system, and billing system so...

Jul 2021
||
(0)
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Analyst/Coordinator

Things are going fairly smoothly with the Experian Health system. When we first implemented the...

May 2021
||
(0)
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VP/Other Executive

I have had to teach Experian Health some things about how their product works lately. That has not...

Apr 2021
||
(0)
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VP/Other Executive

Sometimes I have to really push Experian Health to keep their promises. Things happen, but we have...

Apr 2021
||
(0)
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VP/Other Executive

Experian Health has stepped up to the plate this year and delivered some new functionality for us....

Apr 2021
||
(0)
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Manager

The product works pretty well. I would say that Experian Health delivers new technology, but I don't...

Feb 2021
||
(0)
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Director

Experian Health's solution is not completely user friendly when it comes to contract management. I...

Jan 2021
||
(0)
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VP/Other Executive

Experian Health's account management team was better in the past. The vendor hasn't devoted as many...

Jan 2021
||
(0)
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VP/Other Executive

The product works, so I would buy it again. I haven't seen any other products that work as well as...

Jan 2021
||
(0)
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VP/Other Executive

Experian Health has great data insights, and it would be great if they took all of our data and...

Jan 2021
||
(0)
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VP/Other Executive

Experian Health has some challenges with ensuring the product and fee schedules are updated in a...

Jan 2021
||
(0)
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VP/Other Executive

The product is stable and definitely works. We have been a user for quite some time, and since...

Jan 2021
||
(0)
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Director

There has not been a lot of change in the system's support. I think once the vendor has the product...

Dec 2020
||
(0)
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Analyst/Coordinator

I would buy the system again. I have worked in it for several years, so I know how user friendly it...

Nov 2020
||
(0)
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Analyst/Coordinator

I like that I am able to track recoveries and export a whole file of claims. At our facility, the...

Nov 2020
||
(0)
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Analyst/Coordinator

The product is very easy to use, especially in terms of the filters and searches. I use the...

Nov 2020
||
(0)
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Analyst/Coordinator

I like the self-service support. I can go in and update a lot of things myself instead of putting a...

Nov 2020
||
(0)
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Analyst/Coordinator

Every once in a while, we have downtime with the system. That might be because of updates the vendor...

Nov 2020
||
(0)
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Analyst/Coordinator

With new payers coming on, we have new payer plans in our system all the time. There are continual...

Nov 2020
||
(0)
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Analyst/Coordinator

Experian Health has a website that tells us about any known issues and when the system will be down....

Nov 2020
||
(0)
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