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Access info about Revenue Cycle – Contract Management on your dashboard or bookmark under

(Your Products / Your Organization's Products)


Experian Health Contract Management & Analysis Comments
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KLAS Research Director - Dustin Cragun
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Dustin Cragun

Research Director

dustin.cragun@klasresearch.com

 
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Access info about Revenue Cycle – Contract Management on your dashboard or bookmark under

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User Commentary

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Director

Lessons Learned

Experian Health's solution is not completely user friendly when it comes to contract management. I...

Jan 2021
(0)
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VP/Other Executive

Service and Support

Experian Health's account management team was better in the past. The vendor hasn't devoted as many...

Jan 2021
(0)
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VP/Other Executive

Functionality and Upgrades

The product works, so I would buy it again. I haven't seen any other products that work as well as...

Jan 2021
(0)
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VP/Other Executive

Other Observations & Comments

Experian Health has great data insights, and it would be great if they took all of our data and...

Jan 2021
(0)
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VP/Other Executive

Functionality and Upgrades

Experian Health has some challenges with ensuring the product and fee schedules are updated in a...

Jan 2021
(0)
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VP/Other Executive

Functionality and Upgrades

The product is stable and definitely works. We have been a user for quite some time, and since...

Jan 2021
(0)
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Director

Functionality and Upgrades

There has not been a lot of change in the system's support. I think once the vendor has the product...

Dec 2020
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

I would buy the system again. I have worked in it for several years, so I know how user friendly it...

Nov 2020
(0)
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 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I like that I am able to track recoveries and export a whole file of claims. At our facility, the...

Nov 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

The product is very easy to use, especially in terms of the filters and searches. I use the...

Nov 2020
(0)
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 or  to see details.

Analyst/Coordinator

Service and Support

I like the self-service support. I can go in and update a lot of things myself instead of putting a...

Nov 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

Every once in a while, we have downtime with the system. That might be because of updates the vendor...

Nov 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

With new payers coming on, we have new payer plans in our system all the time. There are continual...

Nov 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

Experian Health has a website that tells us about any known issues and when the system will be down....

Nov 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

Within the modules in the system, there are little submodules or optimization pieces that we also...

Oct 2020
(0)
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Director

Functionality and Upgrades

We use the product to do contract analysis. It is a good tool for applying adjudication rules as...

Sep 2020
(0)
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Director

Relationship

I wouldn't say that the vendor keeps all their promises, but I don't think that anybody does. The...

Sep 2020
(0)
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Director

Service and Support

Our experience with the vendor's support has been good. Sometimes we have to get to the right people...

Sep 2020
(0)
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Director

Functionality and Upgrades

Upgrades are difficult because every group has their own needs, so the product may not be as...

Sep 2020
(0)
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VP/Other Executive

Technology

The technology from Experian Health seems to be quite good. The accuracy, response times, and...

Aug 2020
(0)
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Director

Functionality and Upgrades

I live and die off of Experian Health’s contract management software. Insurance companies continue...

Jun 2020
(0)
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Director

Relationship

I feel bad, but I have to say that Experian Health doesn’t keep all of their promises. They missed...

Jun 2020
(0)
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Director

Relationship

Experian Health is a partner. I could never say friend, but they are definitely more of a partner....

Jun 2020
(0)
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VP/Other Executive

Functionality and Upgrades

The product does estimates for us, but it doesn't do them well. I don't think the product is giving...

May 2020
(0)
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VP/Other Executive

Service and Support

The Experian Health product is a tool behind the scenes. Everything that we need for our normal,...

May 2020
(0)
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VP/Other Executive

Other Observations & Comments

If we had nothing else and there were no opportunities for contract management from our core vendor,...

May 2020
(0)
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Analyst/Coordinator

Relationship

Based on some of the conversations that Experian Health had with our team, I would say that they are...

May 2020
(0)
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Manager

Service and Support

Experian Health has done a really nice job of putting together a portal or a dashboard that has all...

Apr 2020
(0)
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Manager

Functionality and Upgrades

The solution is a good product. It gives us a lot of ability to build specific things into the...

Apr 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

I have been working for a few months to get some sort of a productivity report, and I am not having...

Apr 2020
(0)
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Manager

Service and Support

I don’t know whether we would buy the product again. I don’t know what else is out there. We have...

Apr 2020
(0)
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 or  to see details.

Manager

Future Outlook

In terms of product quality, I am just not loving the way Experian Health built the system. I don’t...

Apr 2020
(0)
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 or  to see details.

Manager

Service and Support

Experian Health’s ongoing support is great. Experian Health makes up for our issues with the initial...

Jan 2020
(0)
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 or  to see details.

Manager

Service and Support

We supply the information, and Experian Health implements it into the system in a user-friendly,...

Jan 2020
(0)
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