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Experian Health Contract Management & Analysis
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Subject Expert
Dustin Cragun
Research Director
Commentary Summary
User Commentary
Director
The product is very easy to use once it is set up, and it has many capabilities to meet various...
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Director
The vendor should increase the speed at which some enhancements are made. Enhancements should...
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Director
We have been working with Experian Health for years, and we have had a successful and productive...
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Director
The leadership, sales, and support teams are knowledgeable and pleasant to work with. The vendor...
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Analyst/Coordinator
Experian Health does a very good job of listening to suggestions, updates, and user needs. They also...
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Analyst/Coordinator
I have some issues with Experian Health's support people. They are slow, and there is some inability...
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Analyst/Coordinator
Experian Health is always working on updates and changes, but they haven't done anything hugely...
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VP/Other Executive
Experian Health maintains the solution's updates since the product is web based. I get emails when...
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VP/Other Executive
I wasn't sure about the product when we first started implementing it, but now, I don't know how we...
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VP/Other Executive
The product's implementation is key, so it is important to make sure that organizations get things...
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VP/Other Executive
Experian Health gave us very specific directions for the best practices for implementing their...
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VP/Other Executive
I have used the system for a long time, and I think that its accuracy is outstanding. It is easy for...
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VP/Other Executive
Experian Health primarily supports us through a login web system. But there are times when I think...
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Analyst/Coordinator
The solution is invaluable for contracting. The person who does all of our contracts couldn't live...
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Analyst/Coordinator
Our claims run through the solution. Then, as long as I have maintained our contract's data and...
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Analyst/Coordinator
In terms of using the solution for our contracts themselves, we can change how contracts are set up...
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VP/Other Executive
Experian Health's customer service through their support managers is great. If we put in a ticket...
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VP/Other Executive
My experience with the vendor has been that they are quick to make changes based on customer...
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VP/Other Executive
The system is user friendly. It doesn't take extensive training to learn how to use it. I use the...
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VP/Other Executive
Experian Health is one of the best vendors that I have worked with. They are transparent with us if...
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VP/Other Executive
I don't feel nickel-and-dimed by the vendor. We have a subscription-fee pricing model. If we need a...
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VP/Other Executive
Experian Health may try not to nickel-and-dime, but they don’t succeed. We have a pretty tight line...
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VP/Other Executive
I have a smaller team of highly trained users, so to them, the product is a piece of cake. We have...
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VP/Other Executive
Originally, the vendor would create updates in an Excel version, and those would be uploaded as part...
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VP/Other Executive
When we implemented the product, we realized the vendor worked hands on with the client. You might...
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VP/Other Executive
I am a pretty tough customer, and we have been with the vendor a long time, so there is a mutual...
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VP/Other Executive
We have had some timing delays with some file uploads. The uploads are part of the subscription we...
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Director
I would advise others to take a look at Experian Health Contract Management & Analysis. We have been...
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Analyst/Coordinator
Experian Health keeps their promises, and if they can’t, they try as hard as they can to make them...
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Analyst/Coordinator
We use Experian Health's system to come up with the impact of a payer rate proposal. With the...
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Analyst/Coordinator
Experian Health's system is great. I have used it for a long time, and I really like it. It works...
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Analyst/Coordinator
Experian Health has web-based support where we submit tickets to a help desk. There are multiple...
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Analyst/Coordinator
Experian Health is working on doing some upgrades that would make the system more useful for...
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Director
It has been easy to build individual work queues, especially with our staffing splits.
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Director
Experian Health's system is helpful for us in negotiating with insurance companies. The system makes...
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Director
The layout of the system could be more user friendly for the filters. There are so many options to...
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Manager
The solution has been monumental for us. We have always used it to make sure that our payers are...
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Manager
We have been able to update our contracts with Experian Health. We are continually upgrading the...
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Manager
Anytime that I have had something that we needed to get help on, I have been able to reach out to...
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Manager
When Experian Health does upgrades, they teach us how to use the system's new features in an email....
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Director
Experian Health started out being privately owned, and I would have instantly said that they kept...
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Director
The vendor's support used to be better. We have seen a slowdown lately because they have so many clients....
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Director
When we implemented the vendor's contract analysis, the vendor gave us extremely thorough training....
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Director
I have always felt that Experian Health has done a good job of soliciting input from their clients...
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Director
Experian Health has missed certain opportunities in the market where there has been a huge demand....
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Director
The product isn't always easy for new users to use. That is partly because of how complex its build...
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Director
I haven't found another product that does contract evaluations as well as this solution does.
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Analyst/Coordinator
I don't know what I would do if our contract with Experian Health ended. The system is really handy...
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Analyst/Coordinator
Experian Health is very good at letting customers know what they can do. I love their support. I...
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Analyst/Coordinator
When insurance companies want to offer a certain rate, they come to us, and we set up a dummy...
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Analyst/Coordinator
When we first started with Experian Health, there was a fee for every contract we put in the system....
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Analyst/Coordinator
I wish we could adapt our appeals in Experian Health's system rather than using their appeals. We...
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Analyst/Coordinator
With all the sprint releases, we haven't had time to figure out the system. I am the only one who...
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Analyst/Coordinator
Experian Health added specialty insurance plans to our system. Those plans are priced off the...
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Analyst/Coordinator
We can run filters for certain types of claims that were billed with specific modifiers to see...
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Director
Experian Health's system is a really seamless piece. I am able to find any claim that we have sent...
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Director
I can’t say that the system really needs improvement. Every once in a while, we will find a claim...
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Director
Experian Health's support is still being provided by the experts. I just don’t find the vendor's...
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Analyst/Coordinator
Experian Health’s technical teams are very hard to deal with from time to time. It takes getting the...
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Analyst/Coordinator
I have a good working relationship with Experian Health, so if there is anything that I need, they...
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Analyst/Coordinator
We had a rocky implementation. The implementation team was probably the most difficult team to work...
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Analyst/Coordinator
Experian Health Contract Management & Analysis is a good tool. It is better than anything we have...
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Analyst/Coordinator
Experian Health has some very strong people on their team. There are certain individuals who are powerhouses....
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Director
I really like the fact that Experian Health understands billing for professional claims and the...
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Director
We have a strong relationship with the vendor. They have definitely been engaged, and we appreciate...
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Director
The process for claims that we have to make a charge correction on is a little wonky. There is an...
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Director
Experian Health has reached out to us to make sure that we are using the solution correctly, to...
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Director
When it comes to pricing, Experian Health works and negotiates with us, in most cases, to our...
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Director
We would like to see better methods to weed out false positives in the system.
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Director
The implementation was mostly done on Experian Health's end. The maintenance system and the ticket...
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Director
Experian Health's system integrates and interfaces with our EMR, PM system, and billing system so...
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Analyst/Coordinator
Things are going fairly smoothly with the Experian Health system. When we first implemented the...
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VP/Other Executive
I have had to teach Experian Health some things about how their product works lately. That has not...
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VP/Other Executive
Sometimes I have to really push Experian Health to keep their promises. Things happen, but we have...
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VP/Other Executive
Experian Health has stepped up to the plate this year and delivered some new functionality for us....
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Manager
The product works pretty well. I would say that Experian Health delivers new technology, but I don't...
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Director
Experian Health's solution is not completely user friendly when it comes to contract management. I...
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VP/Other Executive
Experian Health's account management team was better in the past. The vendor hasn't devoted as many...
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VP/Other Executive
The product works, so I would buy it again. I haven't seen any other products that work as well as...
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VP/Other Executive
Experian Health has great data insights, and it would be great if they took all of our data and...
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VP/Other Executive
Experian Health has some challenges with ensuring the product and fee schedules are updated in a...
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VP/Other Executive
The product is stable and definitely works. We have been a user for quite some time, and since...
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Director
There has not been a lot of change in the system's support. I think once the vendor has the product...
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Analyst/Coordinator
I would buy the system again. I have worked in it for several years, so I know how user friendly it...
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Analyst/Coordinator
I like that I am able to track recoveries and export a whole file of claims. At our facility, the...
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Analyst/Coordinator
The product is very easy to use, especially in terms of the filters and searches. I use the...
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Analyst/Coordinator
I like the self-service support. I can go in and update a lot of things myself instead of putting a...
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Analyst/Coordinator
Every once in a while, we have downtime with the system. That might be because of updates the vendor...
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Analyst/Coordinator
With new payers coming on, we have new payer plans in our system all the time. There are continual...
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Analyst/Coordinator
Experian Health has a website that tells us about any known issues and when the system will be down....
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