Contract Manager & Analysis Commentary
Filtered view: All
Subject Expert
Shawn Howell
Engagement Partner
If you don't have a login, getting started is easy.
User Commentary
Loyalty, Product
We want a refreshed UI. The interface that the vendor is using currently is from an old product. The...
Login or Create an Account to see details.
Product
With Contract Manager & Analysis, the ad hoc reports are very beneficial. The undercharge reports...
Login or Create an Account to see details.
Product
Experian Health has another software we use in our patient service area that segments patients and...
Login or Create an Account to see details.
Value
We recover millions of dollars a year in underpayments because of Contract Manager & Analysis. It is...
Login or Create an Account to see details.
Operations
With Contract Manager & Analysis, one-on-one training would be ideal. The training the vendor offers...
Login or Create an Account to see details.
Operations
Experian Health needs better training. It is dated and not designed for someone coming into the tool...
Login or Create an Account to see details.
Culture, Product
Contract Manager & Analysis cannot process case rates appropriately. It does not have that...
Login or Create an Account to see details.
Relationship
When I have what I would consider an easy question about something in Contract Manager & Analysis,...
Login or Create an Account to see details.
Relationship, Operations
There were definitely challenges when learning how to use Contract Manager & Analysis, but everyone...
Login or Create an Account to see details.
Product
The solution's knowledge base is probably pretty unlimited. That part is amazing. Additionally,...
Login or Create an Account to see details.
Operations
Experian Health is really good at training. We have a monthly meeting with them. Experian Health's...
Login or Create an Account to see details.
Value
I definitely think we receive our money's worth with the system. We are able to get a lot of money...
Login or Create an Account to see details.
Product, Value
When it comes to reports, the system's productivity features need work. We aren't always able to...
Login or Create an Account to see details.
Operations, Product
We haven't really been through any upgrades with Experian Health since I have been on the team. The...
Login or Create an Account to see details.
Culture, Loyalty
Experian Health knows that we will eventually terminate our contract with them because of our EHR....
Login or Create an Account to see details.
Operations, Product
Experian Health's system talks to our EHR pretty well. The system is easy to use, and it rarely goes...
Login or Create an Account to see details.
Product, Value
We find it beneficial to use the system's code analysis and contract analysis on a daily basis. The...
Login or Create an Account to see details.
Culture, Value
I don't know how much Experian Health charges us. It is a flat rate. Experian Health has been great.
Login or Create an Account to see details.
Culture
We have a great partnership with Experian Health, and it is improving as the years go by. Contract...
Login or Create an Account to see details.
Culture, Relationship
Experian Health is very flexible with us with what they charge us. Their support team is great and...
Login or Create an Account to see details.
Operations
The ongoing training is basically more on us, but Experian Health does very well on their initial...
Login or Create an Account to see details.
Operations, Value
If someone were looking at implementing Contract Manager & Analysis, I would tell them that they...
Login or Create an Account to see details.
Product
I would like Experian Health to have more performance features. I would also like them to help us...
Login or Create an Account to see details.
Culture, Loyalty, Product
The physician side of Contract Manager & Analysis is good. We also have a contract for another part...
Login or Create an Account to see details.
Culture, Relationship
Experian Health responds pretty fast. When there is an issue with the contracts not valuing our...
Login or Create an Account to see details.
Operations
When we first got Contract Manager & Analysis, the implementation was very smooth. It was just that...
Login or Create an Account to see details.
Operations
Experian Health does online training, and they do live classes as well. If we need help, they create...
Login or Create an Account to see details.
Culture, Product
All these years that I have worked with Contract Manager & Analysis, I haven't really had any...
Login or Create an Account to see details.
Value
We set a goal every year, and since we have been using Contract Manager & Analysis, we have not only...
Login or Create an Account to see details.
Loyalty, Product
We do letters now and are working on AI. I’m interested to see whether something is going to be put...
Login or Create an Account to see details.
Product
One thing that really stands out with Experian Health is that anytime payers make updates to their...
Login or Create an Account to see details.
Product
Contract Manager & Analysis has a variety of reports, and I'm also able to run other reports. For...
Login or Create an Account to see details.
Culture, Product
The solution manages all our contracts. We work with the vendor so that Contract Manager & Analysis...
Login or Create an Account to see details.
Culture, Product
Experian Health was supposed to make upgrades to Contract Manager & Analysis, but they haven't made...
Login or Create an Account to see details.
Relationship
In terms of proactivity, I never hear Experian Health be that way. It takes a long time for Experian...
Login or Create an Account to see details.
Product
Contract Manager & Analysis is a great tool. Its fee-schedule verification is great. We have found...
Login or Create an Account to see details.
Culture
There are certain problems that we are having with Medicare where Experian Health is expecting codes...
Login or Create an Account to see details.
Product
The ease of use with Contract Manager & Analysis definitely rates high. It could have rated at the...
Login or Create an Account to see details.
Culture, Product
Contract Manager & Analysis works very effectively. The underpayment by contract feature is the most...
Login or Create an Account to see details.
Product, Value
When I’m with other executives discussing payer initiatives and changes, I often highlight the value...
Login or Create an Account to see details.
Relationship, Operations
We have an Experian Health account representative for our support, and they are probably one of the...
Login or Create an Account to see details.
Product, Value
Contract Manager & Analysis connects directly to our patient management system, linking our revenue...
Login or Create an Account to see details.
Culture, Product
We have been extremely pleased with Contract Manager & Analysis. We have had it for a long time....
Login or Create an Account to see details.
Product
The reports in Contract Manager & Analysis are designed so that we can build and customize them...
Login or Create an Account to see details.
Relationship, Operations
Experian Health regularly surveys customers to gather input for their product road map and hosts an...
Login or Create an Account to see details.
Product
Contract Manager & Analysis has been an excellent product. We use it to identify payer issues and...
Login or Create an Account to see details.
Culture
Experian Health personalizes the software and wants us to succeed. For example, if we have a claim...
Login or Create an Account to see details.
Operations
Experian Health is very personable and connected to the client. The initial training was excellent...
Login or Create an Account to see details.
Product
I don't know of any other product that does what Contract Manager & Analysis does. The product...
Login or Create an Account to see details.
Value
We haven't worked the system the way we are supposed to, but when we did, we had really good...
Login or Create an Account to see details.
Relationship
Experian Health’s support team is good. If we ask a question, the team members will ask detailed...
Login or Create an Account to see details.
Product
I love that we can filter almost anything on a claim. The filter is excellent and works for any...
Login or Create an Account to see details.
Product
In Contract Manager & Analysis, we can’t fix errors that come from our PM software’s payment...
Login or Create an Account to see details.
Operations
I had some training from Experian Health recently, and it went well. Back in the day, Experian...
Login or Create an Account to see details.
Relationship
I get support right away from Experian Health. I can always reach out to my representative, and they...
Login or Create an Account to see details.
Loyalty, Relationship
Experian Health is consistently on the pulse of healthcare. If they can’t deliver a capability, they...
Login or Create an Account to see details.
Product
Experian Health offers ad hoc reporting, so I can go in and create an ad hoc report based on...
Login or Create an Account to see details.
Product
Experian Health has done a pretty good job with the system. In the past year, they have done some...
Login or Create an Account to see details.
Product
In the solution, we use a lot of canned, standard reports for underpayments. I rated reporting lower...
Login or Create an Account to see details.
Product
The reporting in the system just isn't easy. Experian Health's reporting is claims based, and...
Login or Create an Account to see details.
Operations
Experian Health does a monthly update, and they just push out updates to us. Their entire training...
Login or Create an Account to see details.
Product
Experian Health has delivered some good things. They delivered some new reports for downcoding...
Login or Create an Account to see details.
Product, Value
Detecting underpayments is one thing the system does well. That is good. It is really easy to appeal...
Login or Create an Account to see details.
Loyalty, Relationship
With Experian Health, we meet with our individual representative regularly, and they bring in...
Login or Create an Account to see details.
Relationship
From a support, sales, or implementation perspective, the vendor definitely loops the people in who...
Login or Create an Account to see details.
Culture, Value
My slightly lower satisfaction with the reporting capabilities is due to our inability to have free...
Login or Create an Account to see details.
Culture, Value
Since we don't have a lot of contracts, it sounds like the ROI on Experian Health's system doesn't...
Login or Create an Account to see details.
Loyalty
The product is pretty stable. Over the last couple of years, Experian Health had a bit of an issue...
Login or Create an Account to see details.
Product
I would like things to function at the rate the payer expects. We don’t want any disparities or the...
Login or Create an Account to see details.
Product
There are some things Experian Health calculates that don't necessarily align with how we calculate....
Login or Create an Account to see details.
Culture
Within the system, I like the CPT-code analysis because it gives us an idea of what we are getting...
Login or Create an Account to see details.
Operations
Experian Health is pretty good at implementations and upgrades. They are always on point. They send...
Login or Create an Account to see details.
Relationship
We have a lot of Experian Health’s products. They work with us to get a better deal. Sometimes they...
Login or Create an Account to see details.
Relationship, Operations
I would like it if the tool could do the diagnoses based on the CPT diagnoses. That would be great....
Login or Create an Account to see details.
Culture
When I first started, I had a lot of payers under my responsibility. I noticed that some contracts...
Login or Create an Account to see details.
Culture, Relationship
If I have any questions about a particular claim, I send in a support case, and Experian Health is...
Login or Create an Account to see details.
Product
The one thing we would like to be able to do in Contract Manager & Analysis is monitor global...
Login or Create an Account to see details.
Product, Value
Experian Health’s reporting in terms of actually identifying the total recovered dollars is a good...
Login or Create an Account to see details.
Loyalty, Relationship, Product
We have had some conversations about the use of AI, so that is sort of outside of my purview, but I...
Login or Create an Account to see details.
Loyalty
In terms of the primary objective for identifying underpayments, Contract Manager & Analysis does an...
Login or Create an Account to see details.
Culture
Contract Manager & Analysis does a really good job of identifying the contractor rate and the...
Login or Create an Account to see details.
Relationship
Experian Health does a decent job of keeping promises, but there is room for improvement in that...
Login or Create an Account to see details.
Product
It would be nice if we could do something in terms of a payer scorecard in Contract Manager &...
Login or Create an Account to see details.
Relationship
Everybody is very approachable at Experian Health. I have worked with their CEO and some of their...
Login or Create an Account to see details.
Operations
Experian Health provides good training. However, the tools that Experian Health provides for...
Login or Create an Account to see details.
Loyalty, Value
Contract Manager & Analysis is part of our long-term plans. We typically receive a substantial...
Login or Create an Account to see details.
Relationship
Most of the time when we need support, we reach out through Experian Health's ticketing system. Some...
Login or Create an Account to see details.
Loyalty
There is a lot of talk about AI, especially with what we do, but I haven't seen much development in...
Login or Create an Account to see details.
Culture, Operations
We go to Experian Health's conferences, and they discuss what products they have coming out, but a...
Login or Create an Account to see details.
Relationship, Product
I think we identify problems a little more than Experian Health does. Ideally, they would be...
Login or Create an Account to see details.
Loyalty, Product
Experian Health's UI is dated. I would love to see a refresher, but they don't have any plans to...
Login or Create an Account to see details.
Product
There are no reporting details in Contract Manager & Analysis. The reports are very vague, and there...
Login or Create an Account to see details.
Culture
Contract Manager & Analysis is a replacement for a previous product that Experian Health purchased...
Login or Create an Account to see details.
Product
The reporting capabilities in Contract Manager & Analysis are really robust. It gets very detailed,...
Login or Create an Account to see details.
Product
The features in Contract Manager & Analysis are robust enough to basically work with any new...
Login or Create an Account to see details.
Relationship
Experian Health’s web support is fast, and that is why I have never had to call them. They are...
Login or Create an Account to see details.
Operations
Experian Health’s training material is robust. They give us full-on tutorials on a demo site, and...
Login or Create an Account to see details.
Culture
Because of Contract Manager & Analysis, our contract loads are always reliable and fast. That is...
Login or Create an Account to see details.
Culture, Loyalty
Experian Health offers a whole bunch of products besides Contract Manager & Analysis. The only thing...
Login or Create an Account to see details.
Product
All the regular maintenance updates for Contract Manager & Analysis have been pretty smooth. I can't...
Login or Create an Account to see details.
Culture, Value
Contract Manager & Analysis is worth the price. We have another vendor who charges extra for...
Login or Create an Account to see details.
Commentary Summary
Comment Type Breakout