Fathom Commentary
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Subject Expert
Connor Northrup
Associate Engagement Partner
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User Commentary
Product
There are certain things that Fathom's solution can’t do in the radiology realm. For example, if...
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Relationship
Fathom did a manual audit on something big, and they put together an executive slide presentation....
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Relationship, Product, Value
Fathom has been one of the best vendors that I have worked with in terms of efficiency. We have been...
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Operations, Product
The things we have and the things we are deploying are working well, and we are very satisfied with...
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Loyalty, Relationship, Product
As Fathom updates codes that we may have coded differently, we need the reports and insights into...
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Relationship
We think Fathom has good executive communication. They help us communicate project plans to our top...
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Loyalty, Value
Fathom is helping us achieve a high automation rate, and our accuracy is quite high so far. The...
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Relationship
The Fathom service team consistently demonstrates exceptional customer focus and professionalism....
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Product, Value
With Fathom, we are seeing a favorable impact and improved speed. Our claims are getting out of the...
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Relationship, Value
We have had a lot of favorable outcomes from using the tool. It is already saving us so much money....
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Relationship
If the customer success team we are currently working with leaves, we don’t know what the process...
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Relationship, Value
We have had a great journey with Fathom. They are a very collaborative partner and have exceeded our...
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Relationship
Outside of the Fathom product, the vendor has been incredibly receptive to feedback. We have a tight...
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Operations
Training for Fathom was good. There have been lots of changes and developments since we first...
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Relationship, Product, Value
Fathom has continued to improve their coding accuracy. We have a good relationship. We came into...
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Value
Fathom saves me from paying my offshore vendor or coder to code accounts.
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Relationship
Fathom takes longer than expected. Customers should be prepared for a long time for the model to work....
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Relationship
Operationally, we meet with Fathom regularly. We also have a regular leadership meeting with Fathom...
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Relationship
If we have any issues with accounts not being sent from our system to Fathom's, Fathom's support...
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Loyalty, Product
AI is changing the way we use systems. We will send Fathom data, and then it will do the work and...
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Product
Fathom's turnaround time is minutes compared to days of coding for coders. We send Fathom a file,...
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Product
We get quarterly quality audits. I would like to have more frequent quality audits. That is my only...
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Product
We have been very pleased with our automation rate. That is probably because we have such a narrow...
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Loyalty, Relationship
Solutions like Fathom are the way of the future. It is where everything is heading. I would expect...
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Relationship
Fathom could prepare the people who are getting their product a little bit better for the concerns....
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Operations, Product
For the most part, Fathom is very good at coding across different departments or patient types, but...
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Product
What Fathom does code is very accurate, and that is the most important part. The solution does a lot...
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Product
There is a lot that Fathom can't code for us right now. If a chart is missing a signature or if...
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Loyalty
We are implementing a new vendor for radiology, so we may be asked to move our ED to that vendor...
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Relationship, Product
Fathom works really well; the vendor delivers on what they promoted. Fathom integrates well into our...
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Loyalty, Value
Fathom helped our ED coding because our coders were previously abstracting everything, so they...
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Loyalty
We are expanding the number of hospitals in our organization, so we are going to be billing for many...
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Loyalty
So far, things have been really good with Fathom. We are going live with a new version of our EHR...
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Relationship
Fathom’s communication is great. Anytime we have issues, they are quick to fix them. We meet...
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Value
Fathom just charges us according to how much is done, so there are no extra charges. It is more cost...
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Loyalty, Product
Fathom doesn’t meet all of our needs yet. We cover several specialties, but if we wanted to automate...
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Loyalty, Relationship, Product
Fathom Health excels with their expertise in coding models, and what they have with other clients is...
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Culture, Operations
The go-live for Fathom went as expected, and Fathom Health was very transparent about how long it...
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Relationship, Product, Value
We were actually able to quickly bring our rates for accuracy up, and that was very good. We get...
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Operations
Fathom Health's training is seemingly insignificant because of the sheer number of accounts that we...
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Loyalty, Product
There are so many accounts that we have to touch that it still feels like we are a long way from...
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Loyalty, Product
There are some uncertainties about where Fathom Health is going to go in the future and where the...
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Operations, Product
When we implemented Fathom Health, we wanted to make sure that it was deeply integrated with our EHR...
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Relationship, Product, Value
Fathom is our first dip into the water of autonomous coding, and I think it went too well. That...
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Commentary Summary
Comment Type Breakout