Findhelp Commentary
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Subject Expert
Benjamin Cassity
Engagement Partner
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User Commentary
Loyalty, Relationship
When it comes to addressing issues, it isn't that we don't have issues that come up. We are working...
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Relationship
I would tell others that if there is something they are looking to do, first of all, Findhelp is...
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Relationship
Part of Findhelp’s culture is to really partner with their customers to understand how they can best...
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Relationship, Product
Findhelp has the ability to pivot and think creatively. When there have been changes that come from...
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Loyalty, Relationship
Our previous vendor didn't work well with us, and we couldn't get things off the ground. It...
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Loyalty, Product
The biggest milestone that came with moving to the solution was getting integrated within Epic's...
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Relationship, Product
I would say Findhelp is doing well with proactivity. They definitely try to respond to user...
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Value
Findhelp is cheap, and we get our money's worth because it isn’t much of an investment....
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Relationship
There has been an annual forum with CBOs, health systems, and payers at the same table to share...
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Relationship, Product
The thing that I'm always emphasizing for Findhelp that maybe isn’t always heard as loudly as I want...
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Operations, Product
The fact that the system is open to as many users as possible is a strength. That has been a big...
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Relationship
I wouldn't say that Findhelp is super proactive. My biggest challenge has been that there has been a...
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Relationship, Product
Findhelp is definitely the best resource provider. I hear that from community partners and our...
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Relationship, Product
Findhelp just created a place where we could have a ticket open with them. We can see statuses and...
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Loyalty, Relationship
I have been really excited about a lot of the system's enhancements. It feels like the vendor will...
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Relationship, Product
We have had some technical issues with the system recently, and the system actually went down for a...
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Relationship
Findhelp is a good partner. We have worked with them for many years, and our relationship has...
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Value
The product is a good value for the dollar. It is kind of the trade-off of what we get for what we...
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Operations
The quality and effectiveness of the vendor’s training are strong. There is always some opportunity...
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Product
I feel good recommending the product to other health plans. I don't think there are any issues with...
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Relationship, Product
Findhelp’s platform is working the way we expect it to, but the nature of this type of work is...
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Relationship
We have had Findhelp serve more as a fulfillment service for us on some specific initiatives. I...
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Product
Integration is a complicated issue because it is not totally on Findhelp. Our EMR is tricky. We have...
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Product
The way that Findhelp can structure teams to share patients and do shared care planning is a little...
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Relationship
With Findhelp, one of the areas we have been most satisfied with is that the customer service team...
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Loyalty
Because of the type of organization we are, we are able to contract with Findhelp at a reduced rate....
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Relationship, Product
We have had a good opportunity to give Findhelp feedback on an ongoing basis. One thing that hasn't...
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Product
Most things are very intuitive and easy to use in Findhelp. There have been a few glitchy things...
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Loyalty
I have concerns about people's ability to continue to stay engaged and committed to using Findhelp...
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Relationship, Product
Findhelp is so thoughtful, and they have really thought of a lot of the things in terms of the user...
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Loyalty
We are definitely getting encouragement from our statewide community that is looking at how Findhelp...
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Culture
I can't think of a promise that Findhelp hasn’t kept in terms of something that was put in our...
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Loyalty
One of the things that really stood out to us about Findhelp was the community-engagement work and...
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Operations, Product
I like the ease of use with Findhelp. About half of our community collaboratives came from a...
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Loyalty, Product
We really like Findhelp’s upcoming road map. Findhelp’s acquisition of Kiip looks like it will add...
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Operations
I would absolutely buy the solution again. Findhelp went above and beyond. Findhelp moved mountains...
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Product
The system's integration with our EMR has come a long way, but there is always room for improvement....
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Loyalty, Product
My lower satisfaction with the vendor's ability to deliver new technology that meets our needs is...
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Product
The UI on the system's reporting side is very clunky. It has progressed since we started. The system...
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Relationship, Product
The customer-reporting SQL database is probably not as clean as other SQL reporting databases that I...
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Relationship
Findhelp does a great job of gathering the resources that are available in an area and under the...
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Relationship
The vendor has done a great job of providing support within the past year, though there have been...
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Relationship, Operations
Findhelp could improve by increasing their focus on community-based organization usage, claiming...
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Culture
We have a unique contract with Findhelp, and they have stuck to that and have been super proactive...
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Product
Findhelp itself is very well designed and very user-friendly. It really hits all the marks of what...
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Product
We use Findhelp's system via an integration with our EMR. We primarily use the system with end users...
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Loyalty
We chose Findhelp's system because the vendor's overall philosophy as a company was really in line...
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Relationship
Findhelp's customer service is really wonderful. Findhelp is very responsive, and they anticipate...
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Loyalty
It was super easy to work with Findhelp when it came time to stand up our site. The people from...
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Loyalty
One area where Findhelp could improve would be with integrating a bit more seamlessly with some of...
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Relationship
Since Findhelp rebranded, we have done a pretty good job of educating people. Aunt Bertha is...
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Product
Findhelp puts thought into each nuanced upgrade or change that they implement based on customers who...
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Product
One improvement Findhelp could make is the ability to customize the landing page on our own without...
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Product
What I like about Findhelp is the ease of navigation for the average person. We can easily navigate...
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Relationship
The people at Findhelp are extremely responsive, including community engagement and customer success...
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Relationship, Product
Findhelp is constantly delivering new technology. However, they are also dependent on other...
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Loyalty
We considered going with one of Findhelp's other tools, but we didn't because of the price. The...
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Loyalty
We chose Findhelp years ago because we saw someone from Findhelp presenting at a conference, and we...
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Relationship
Our Findhelp customer service manager is phenomenal at answering questions and helping us out.
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Loyalty, Relationship, Product
Right now, all of the information we have in Findhelp doesn't pull back into patients' charts, so we...
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Product
We have been a client of Findhelp for a long time, but now, I feel like we are using the system more...
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Product, Value
I definitely trust Findhelp, and I love their system a lot. The system is essential to our...
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Relationship, Product
When possible, we would like technical customization in Findhelp. There are some things that we have...
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Loyalty, Product
The system does a lot of great things, and we are continuing to use it. We have explored other...
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Relationship, Value
One of Findhelp's strengths is that they are open to feedback. There are some issues that they...
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Relationship
There has been a good partnership between us and Findhelp. We have been with them for quite some...
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Product
The thing that would be most helpful for users would be the identification of engaged CBOs for...
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Loyalty, Product
Findhelp's integration with our case management system is the best because it is currently pulling...
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Product
From my understanding, there is more functionality in the Epic integration of Findhelp than there is...
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Relationship
We are great partners with Findhelp, and we have helped them with things. We have been really...
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Relationship
I don't usually use Findhelp’s phone or web support. I'm typically reaching out to my contacts in...
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Relationship
Findhelp is one of the best vendors we have due to the level of service we get from them.
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Loyalty
Findhelp is certainly in our long-term plans. In light of all the federal changes that seem to be...
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Value
Findhelp avoids charging for every little thing. There are some things Findhelp is looking to walk...
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Relationship
There have been instances where Findhelp has continually listened to their healthcare partners. They...
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Operations
The big thing that we don't necessarily see on the implementation piece is that it takes a lot of...
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Operations
The system is pretty intuitive, but we have met with a number of end users and frontline users who...
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Relationship
I just happened to go into Findhelp and realize something was missing in the platform. I suggested...
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Loyalty, Product
If we were on a different instance, there would be greater interoperability. That isn't necessarily...
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Product
Interestingly, the pain points of Findhelp are just rooted in workflow management and the ability to...
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Relationship
We have our regularly scheduled touchpoints with our customer engagement manager at Findhelp. Our...
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Product
Considering that Findhelp is used by multiple institutions that are not just health systems but also...
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Loyalty
I can see the value in Findhelp's system. Several years ago, we began looking for a platform or...
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Loyalty, Product, Value
What we currently see trending under CMS or even health insurance is population health management....
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Loyalty, Product
Our organization is utilizing the Findhelp platform in our Epic-based system through a specific...
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Product
It takes resources on our side to be able to build and manage a system. We would need to work with...
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Loyalty, Relationship
Findhelp is moving in the right direction; they hear us. I have been impressed that they have been...
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Product
The biggest thing I need from Findhelp is patient-level referral data, not just global referral...
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Culture, Relationship
We can connect with Findhelp's executives when necessary. With our contract negotiation, Findhelp's...
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Relationship
Findhelp keeps us up-to-date on updates, nuances, and what other organizations have experienced....
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Loyalty
We really need to dig into how we are using Findhelp. We have made referrals to community-based...
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Relationship, Operations
Findhelp has training and resource folks available who we can call. We have someone who has been...
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Relationship
We have a regular meeting with Findhelp, and our customer representative attends that meeting with...
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Relationship, Product
Findhelp has worked closely with our EHR vendor, so there is synergy that is occurring with our...
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Relationship
Early in our relationship with Findhelp, there were folks who would come in and be on the ground....
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Value
Findhelp avoids charging for every little thing. In their agreement, they have built various levels...
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Product
I have already recommended the Findhelp system. The breadth and depth of resources across our state...
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Relationship
We have consistent customer support representatives from Findhelp. This is the longest we have had...
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Loyalty, Operations, Product
We are still working on some of our integration goals as they relate to the native integration. We...
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Value
For how large we are, the money we pay for Findhelp is a pretty small investment. We have been...
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Commentary Summary
Comment Type Breakout