Findhelp Commentary
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Benjamin Cassity
Research Director
KLAS Research Director - Benjamin Cassity
 
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VP/Other Executive

Relationship

Findhelp is a good partner. We have worked with them for many years, and our relationship has...

Jun 2025
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VP/Other Executive

Value

The product is a good value for the dollar. It is kind of the trade-off of what we get for what we...

Jun 2025
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VP/Other Executive

Operations

The quality and effectiveness of the vendor’s training are strong. There is always some opportunity...

Jun 2025
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VP/Other Executive

Product

I feel good recommending the product to other health plans. I don't think there are any issues with...

Jun 2025
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VP/Other Executive

Relationship, Product

Findhelp’s platform is working the way we expect it to, but the nature of this type of work is...

Jun 2025
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VP/Other Executive

Relationship

We have had Findhelp serve more as a fulfillment service for us on some specific initiatives. I...

Jun 2025
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Director

Product

Integration is a complicated issue because it is not totally on Findhelp. Our EMR is tricky. We have...

Jun 2025
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Director

Product

The way that Findhelp can structure teams to share patients and do shared care planning is a little...

Jun 2025
||
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Director

Relationship

With Findhelp, one of the areas we have been most satisfied with is that the customer service team...

Jun 2025
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Director

Loyalty

Because of the type of organization we are, we are able to contract with Findhelp at a reduced rate....

Jun 2025
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Director

Relationship, Product

We have had a good opportunity to give Findhelp feedback on an ongoing basis. One thing that hasn't...

Jun 2025
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Director

Product

Most things are very intuitive and easy to use in Findhelp. There have been a few glitchy things...

Jun 2025
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Director

Loyalty

I have concerns about people's ability to continue to stay engaged and committed to using Findhelp...

Jun 2025
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Director

Relationship, Product

Findhelp is so thoughtful, and they have really thought of a lot of the things in terms of the user...

Jun 2025
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Director

Loyalty

We are definitely getting encouragement from our statewide community that is looking at how Findhelp...

Jun 2025
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Director

Culture

I can't think of a promise that Findhelp hasn’t kept in terms of something that was put in our...

Jun 2025
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VP/Other Executive

Loyalty

One of the things that really stood out to us about Findhelp was the community engagement work and...

Jun 2025
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VP/Other Executive

Operations, Product

I like the ease of use with Findhelp. About half of our community collaboratives came from a...

Jun 2025
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VP/Other Executive

Loyalty, Product

We really like Findhelp’s upcoming road map. Findhelp’s acquisition of Kiip looks like it will add...

Jun 2025
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VP/Other Executive

Operations

I would absolutely buy the solution again. Findhelp went above and beyond. Findhelp moved mountains...

Jun 2025
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Director

Product

The system's integration with our EMR has come a long way, but there is always room for improvement....

Jun 2025
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Director

Loyalty, Product

My lower satisfaction with the vendor's ability to deliver new technology that meets our needs is...

Jun 2025
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Director

Product

The UI on the system's reporting side is very clunky. It has progressed since we started. The system...

Jun 2025
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VP/Other Executive

Relationship, Product

The customer-reporting SQL database is probably not as clean as other SQL reporting databases that I...

Jun 2025
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Director

Relationship

Findhelp does a great job of gathering the resources that are available in an area and under the...

Jun 2025
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Director

Relationship

The vendor has done a great job of providing support within the past year, though there have been...

Jun 2025
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VP/Other Executive

Relationship, Operations

Findhelp could improve by increasing their focus on community-based organization usage, claiming...

Jun 2025
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Director

Culture

We have a unique contract with Findhelp, and they have stuck to that and have been super proactive...

Jun 2025
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Director

Product

Findhelp itself is very well designed and very user-friendly. It really hits all the marks of what...

Jun 2025
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VP/Other Executive

Product

We use Findhelp's system via an integration with our EMR. We primarily use the system with end users...

Jun 2025
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VP/Other Executive

Loyalty

We chose Findhelp's system because the vendor's overall philosophy as a company was really in line...

Jun 2025
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VP/Other Executive

Relationship

Findhelp's customer service is really wonderful. Findhelp is very responsive, and they anticipate...

Jun 2025
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Director

Loyalty

It was super easy to work with Findhelp when it came time to stand up our site. The people from...

Jun 2025
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VP/Other Executive

Loyalty

One area where Findhelp could improve would be with integrating a bit more seamlessly with some of...

Jun 2025
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Analyst/Coordinator

Relationship

Since Findhelp rebranded, we have done a pretty good job of educating people. Aunt Bertha is...

Jun 2025
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Analyst/Coordinator

Product

Findhelp puts thought into each nuanced upgrade or change that they implement based on customers who...

Jun 2025
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Analyst/Coordinator

Product

One improvement Findhelp could make is the ability to customize the landing page on our own without...

Jun 2025
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Analyst/Coordinator

Product

What I like about Findhelp is the ease of navigation for the average person. We can easily navigate...

Jun 2025
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Analyst/Coordinator

Relationship

The people at Findhelp are extremely responsive, including community engagement and customer success...

Jun 2025
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Analyst/Coordinator

Relationship, Product

Findhelp is constantly delivering new technology. However, they are also dependent on other...

Jun 2025
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Analyst/Coordinator

Loyalty

We considered going with one of Findhelp's other tools, but we didn't because of the price. The...

Jun 2025
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Analyst/Coordinator

Loyalty

We chose Findhelp years ago because we saw someone from Findhelp presenting at a conference, and we...

Jun 2025
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Analyst/Coordinator

Relationship

Our Findhelp customer service manager is phenomenal at answering questions and helping us out.

Jun 2025
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Analyst/Coordinator

Loyalty, Relationship, Product

Right now, all of the information we have in Findhelp doesn't pull back into patients' charts, so we...

Jun 2025
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Analyst/Coordinator

Product

We have been a client of Findhelp for a long time, but now, I feel like we are using the system more...

Jun 2025
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Analyst/Coordinator

Product, Value

I definitely trust Findhelp, and I love their system a lot. The system is essential to our...

Jun 2025
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Director

Relationship, Product

When possible, we would like technical customization in Findhelp. There are some things that we have...

Jun 2025
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Director

Loyalty, Product

The system does a lot of great things, and we are continuing to use it. We have explored other...

Jun 2025
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Director

Relationship, Value

One of Findhelp's strengths is that they are open to feedback. There are some issues that they...

Jun 2025
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Director

Relationship

There has been a good partnership between us and Findhelp. We have been with them for quite some...

Jun 2025
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Director

Product

The thing that would be most helpful for users would be the identification of engaged CBOs for...

Jun 2025
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Director

Loyalty, Product

Findhelp's integration with our case management system is the best because it is currently pulling...

Jun 2025
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Manager

Product

From my understanding, there is more functionality in the Epic integration of Findhelp than there is...

May 2025
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Manager

Relationship

We are great partners with Findhelp, and we have helped them with things. We have been really...

May 2025
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Manager

Relationship

I don't usually use Findhelp’s phone or web support. I'm typically reaching out to my contacts in...

May 2025
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Manager

Relationship

Findhelp is one of the best vendors we have due to the level of service we get from them.

May 2025
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Director

Loyalty

Findhelp is certainly in our long-term plans. In light of all the federal changes that seem to be...

May 2025
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Director

Value

Findhelp avoids charging for every little thing. There are some things Findhelp is looking to walk...

May 2025
||
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Director

Relationship

There have been instances where Findhelp has continually listened to their healthcare partners. They...

May 2025
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Director

Operations

The big thing that we don't necessarily see on the implementation piece is that it takes a lot of...

May 2025
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Director

Operations

The system is pretty intuitive, but we have met with a number of end users and frontline users who...

May 2025
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Director

Relationship

I just happened to go into Findhelp and realize something was missing in the platform. I suggested...

May 2025
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Director

Loyalty, Product

If we were on a different instance, there would be greater interoperability. That isn't necessarily...

May 2025
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VP/Other Executive

Product

Interestingly, the pain points of Findhelp are just rooted in workflow management and the ability to...

Apr 2025
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VP/Other Executive

Relationship

We have our regularly scheduled touchpoints with our customer engagement manager at Findhelp. Our...

Apr 2025
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VP/Other Executive

Product

Considering that Findhelp is used by multiple institutions that are not just health systems but also...

Apr 2025
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VP/Other Executive

Loyalty

I can see the value in Findhelp's system. Several years ago, we began looking for a platform or...

Apr 2025
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VP/Other Executive

Loyalty, Product, Value

What we currently see trending under CMS or even health insurance is population health management....

Apr 2025
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VP/Other Executive

Loyalty, Product

Our organization is utilizing the Findhelp platform in our Epic-based system through a specific...

Apr 2025
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VP/Other Executive

Product

It takes resources on our side to be able to build and manage a system. We would need to work with...

Apr 2025
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VP/Other Executive

Loyalty, Relationship

Findhelp is moving in the right direction; they hear us. I have been impressed that they have been...

Apr 2025
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VP/Other Executive

Product

The biggest thing I need from Findhelp is patient-level referral data, not just global referral...

Apr 2025
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Director

Culture, Relationship

We can connect with Findhelp's executives when necessary. With our contract negotiation, Findhelp's...

Apr 2025
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Director

Relationship

Findhelp keeps us up-to-date on updates, nuances, and what other organizations have experienced....

Apr 2025
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Director

Loyalty

We really need to dig into how we are using Findhelp. We have made referrals to community-based...

Apr 2025
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Director

Relationship, Operations

Findhelp has training and resource folks available who we can call. We have someone who has been...

Apr 2025
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Director

Relationship

We have a regular meeting with Findhelp, and our customer representative attends that meeting with...

Apr 2025
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Director

Relationship, Product

Findhelp has worked closely with our EHR vendor, so there is synergy that is occurring with our...

Apr 2025
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(0)
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Director

Relationship

Early in our relationship with Findhelp, there were folks who would come in and be on the ground....

Apr 2025
||
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Director

Value

Findhelp avoids charging for every little thing. In their agreement, they have built various levels...

Apr 2025
||
(0)
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Director

Product

I have already recommended the Findhelp system. The breadth and depth of resources across our state...

Apr 2025
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Director

Relationship

We have consistent customer support representatives from Findhelp. This is the longest we have had...

Apr 2025
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Director

Loyalty, Operations, Product

We are still working on some of our integration goals as they relate to the native integration. We...

Apr 2025
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Director

Value

For how large we are, the money we pay for Findhelp is a pretty small investment. We have been...

Apr 2025
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Analyst/Coordinator

Loyalty, Product

Findhelp is always coming out with new tools and integrations that help meet different care needs....

Apr 2025
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Analyst/Coordinator

Operations, Product

Findhelp is very user-friendly, and it is easy for people to learn how to use it. It is fairly...

Apr 2025
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Analyst/Coordinator

Relationship, Operations

Findhelp has just been very proactive in providing opportunities for training up front. Also, if we...

Apr 2025
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Analyst/Coordinator

Relationship, Operations

I email Findhelp regularly, and they are really responsive to email questions. They don't have any...

Apr 2025
||
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VP/Other Executive

Loyalty, Value

We used a closed-loop referral system, and when we started, Findhelp only allowed free and reduced...

Apr 2025
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Analyst/Coordinator

Relationship, Product

The product does help if we are interested in understanding or trying to meet social needs with...

Mar 2025
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Analyst/Coordinator

Product

Sometimes when solutions or capabilities are introduced, we end up poking holes in things, but for...

Mar 2025
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Analyst/Coordinator

Operations

Findhelp had a great implementation team. I think that with any vendor, there are always capacity...

Mar 2025
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VP/Other Executive

Loyalty, Relationship

Things aren’t where we want them to be, but we are working with Findhelp to help us. The problems we...

Mar 2025
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VP/Other Executive

Relationship

Findhelp has a collaborative community of people who also use the solution, and the vendor is really...

Mar 2025
||
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VP/Other Executive

Relationship, Product

There are occasional glitches in the solution when we import community-based organizations. However,...

Mar 2025
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VP/Other Executive

Relationship

Findhelp’s customer service is excellent. I think their product makes things easy. Findhelp has a...

Mar 2025
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VP/Other Executive

Relationship

We like Findhelp’s flexible offering of services. For instance, they have SQL as an option, but it...

Mar 2025
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VP/Other Executive

Loyalty, Relationship, Product

Anything Findhelp does to make it easy for community-based organizations to collaborate with large...

Mar 2025
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VP/Other Executive

Loyalty, Relationship

Findhelp continues to be a fantastic partner of ours. We are trying to do a new integration with...

Mar 2025
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Manager

Relationship

The vendor is pretty responsive to me when I email them with an issue or something. They respond to...

Mar 2025
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(0)
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Manager

Operations

Findhelp was very helpful with their implementation services. When we did the go-live process, they...

Mar 2025
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(0)
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Manager

Product

We may have the opportunity to do more vetting, so we might be able to limit the programs that we...

Mar 2025
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(0)
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Manager

Product

The product is usually working. Every so often, we have had some problems with losing the...

Mar 2025
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(0)
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Manager

Product

The product is pretty easy to understand and straightforward in terms of different things. People,...

Mar 2025
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Manager

Culture, Operations, Product

It is hard to make sure that all the information is up-to-date; there is a lot of outdated...

Mar 2025
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Manager

Loyalty, Relationship

We wanted to have a more closed loop. The part that is a bit tricky is that the agencies have to...

Mar 2025
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Manager

Value

Findhelp used to avoid charging us for every little thing, but now there is very much a long list....

Mar 2025
||
(0)
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Manager

Product

There are some search issues. People have to be very specific about how they go about a search. The...

Mar 2025
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Manager

Loyalty, Product

We can open Findhelp in our EMR, so that is great. It is basically like opening a browser within our...

Mar 2025
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Manager

Product

Findhelp is an integrated system, so it launches into something else that we have to go in and...

Mar 2025
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Manager

Relationship, Product

There is a need for Findhelp's functionality. It fills a very important gap that organizations have,...

Mar 2025
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Manager

Operations

When we first implemented Findhelp, there wasn't enough detail and rigor around the project,...

Mar 2025
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Analyst/Coordinator

Product

Findhelp needs to let clients know about the customization that is available for marketing, like the...

Feb 2025
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Analyst/Coordinator

Relationship, Product

Findhelp has been very helpful. The partners that we are contracted with have their own cards and...

Feb 2025
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Analyst/Coordinator

Relationship, Operations

We meet regularly with our Findhelp representative, who is very good. We love them. They are open...

Feb 2025
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Analyst/Coordinator

Value

If we want to change and customize things or add surveys and stuff like that, Findhelp doesn’t...

Feb 2025
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Analyst/Coordinator

Product

We utilize Findhelp as an outward-facing resource hub for the residents of our area. We utilize it...

Feb 2025
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Analyst/Coordinator

Relationship, Product

Findhelp is super easy for people to use. When they get on, they just put in their zip code and...

Feb 2025
||
(0)
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Director

Operations

I don’t find Findhelp to be very proactive at all, and we want Findhelp to start offering some...

Feb 2025
||
(0)
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Director

Relationship

Findhelp needs to pay a bit more attention to their resource directory. We have found some...

Feb 2025
||
(0)
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Director

Product

With Findhelp, I can run analytics to see how many referrals we are making and how many patients...

Feb 2025
||
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Director

Relationship

We have been in a transition with our Findhelp support person, and the person we transitioned to...

Feb 2025
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Director

Product

I really like the fact that Findhelp is customizable to the patient, so we can put in a zip code. If...

Feb 2025
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Manager

Relationship, Product

When it comes to vendors like Findhelp, something for them to keep in mind is that even though there...

Feb 2025
||
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Manager

Loyalty, Product

When it comes to a word of advice that I would impart to others looking at Findhelp is that no...

Feb 2025
||
(0)
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Manager

Relationship

Findhelp provides excellent customer service. Their overall customer success managers and community...

Feb 2025
||
(0)
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Manager

Value

As a whole, FindHelp has been very generous when it comes to pricing. However, there are certain...

Feb 2025
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(0)
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Manager

Loyalty, Relationship

We decided to explore Findhelp as a potential tool to address SDOH and refer out to community-based...

Feb 2025
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Manager

Product

In Findhelp, we all work in teams, and we have supervisors and leads, so it would be nice if we...

Feb 2025
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Manager

Product

Findhelp is simple to use. It is also an open network, and that sometimes comes back to bite us....

Feb 2025
||
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Manager

Loyalty, Relationship

Findhelp will hold executive meetings that we are part of where our voices are heard.

Feb 2025
||
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Manager

Operations, Product

Findhelp does practice upgrades in the test environment, and then they put out the upgrade, and end...

Feb 2025
||
(0)
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Manager

Relationship, Product, Value

Findhelp had some services that they used to provide that they no longer provide, such as community...

Feb 2025
||
(0)
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Manager

Relationship

Findhelp is vendor focused, and depending on what the vendor's goals are, they will work with the...

Feb 2025
||
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Manager

Relationship

The product's reporting capabilities for data extraction don't have any customization options. That...

Oct 2024
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Manager

Loyalty

We don't know whether Findhelp will be part of our long-term plans. We are using it for a state...

Oct 2024
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Manager

Loyalty, Relationship

Findhelp's people are really wonderful. Our customer success manager is phenomenal, and their boss...

Oct 2024
||
(0)
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Manager

Product

The product is very cool and wonderful. Social determinants of health are very important, and...

Oct 2024
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CIO

Relationship, Product

Findhelp is a good company and has a good cause. And regarding integration, Findhelp works with...

Sep 2024
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(0)
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CIO

Relationship, Product

The problem is that people just take one part. So Findhelp has taken the resource directory, and...

Sep 2024
||
(0)
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Director

Product

We would like to see the system's integrations with Epic's systems improve. I don't know whether the...

Sep 2024
||
(0)
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Director

Relationship

Findhelp has a queue where they put together a road map or enhancements that we have suggested, but...

Sep 2024
||
(0)
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Director

Relationship, Product

We have been really satisfied with Findhelp and the solution's integration. The people from Findhelp...

Sep 2024
||
(0)
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Director

Culture, Value

Findhelp hasn't changed their fees much. A lot of the other vendors in the social determinants of...

Sep 2024
||
(0)
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Director

Relationship

I would tell someone who was interested in the system that Findhelp has their own community...

Sep 2024
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