Findhelp Commentary
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Subject Expert
Benjamin Cassity
Engagement Partner
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User Commentary
Loyalty, Relationship, Operations, Product
Our group ended up using Findhelp in a slightly more holistic, comprehensive way, almost like a case...
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Relationship, Value
Findhelp does a lot for us; they are wonderful. They have gone out of their way to work with us...
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Culture, Relationship
We have had so many changes take place regarding our work with federal funding cuts and implications...
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Relationship
We have a partnership with Findhelp where we are bouncing ideas off each other; they are thinking...
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Loyalty
We chose the vendor for multiple reasons, such as the cost, what they were providing, and the fact...
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Operations
Findhelp’s training program was really good and very easy. They had these super short, very...
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Product
I would like to see more of Findhelp’s EHR integrations be bidirectional. EHR integration is one...
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Relationship
The account representative that we have is amazing and does a great job with us being a large health...
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Operations
Findhelp does a really good job of training. They have a lot of great online hubs for people to...
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Relationship
Development is one thing that we've really been focused on with Findhelp. We want to understand what...
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Culture, Value
There's a lot of back-and-forth that goes on with trying to negotiate the cost of what we're paying...
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Relationship, Product
Findhelp's strength is their ability to meet health systems' needs uniquely.
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Product
Findhelp is a tool that allows us to create a partner network that can be put into our EHR to enable...
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Loyalty, Operations
I'm happy with Findhelp's training program, but it could be improved. Another opportunity for...
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Operations, Product
Findhelp could showcase some of the data they have available for CBOs and give some guidance to...
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Relationship
I am so impressed with Findhelp’s senior leadership team. Their CEO is just one of the most humble,...
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Value
We are using Findhelp to help people in need, and they are doing the work pretty cost effectively,...
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Product
Sustainability and scalability are some of our biggest rate-limiting factors with Findhelp. If we...
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Operations, Product
Findhelp could do more education for the CBOs. They do a really phenomenal job of updating the...
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Loyalty, Relationship
Findhelp is doing an excellent job of having market awareness, and they are acquiring groups that...
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Relationship, Product
I know that Findhelp has better technologies that other groups have been able to embrace, but from...
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Product
I would recommend Findhelp, but it depends on how people are going to use it. It serves as a...
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Product
Findhelp makes the effort, but there are limitations. The customer wants to achieve their goals, but...
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Operations
Findhelp has lots of training resources available on their webpages, and there are recurring...
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Loyalty, Product
We're really looking for the public-facing piece of Findhelp. We've used the closed-loop features in...
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Relationship, Product
When it comes to vendor-related barriers, Findhelp is very useful for individuals who are...
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Product, Value
The primary outcome our organization was trying to achieve by using Findhelp was to provide an easy...
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Relationship
Findhelp has been really responsive. They are really responsible when we've needed them to adjust...
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Product
We would like there to be more of a technology interface between what Findhelp has and what we have....
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Relationship, Product
Findhelp has pretty good analytics around how they bucket. The analytics help us narrow down on...
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Relationship
Periodically, we review what else is out there, and Findhelp is still the best overall partner. We...
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Product
We've had a lot of issues with Findhelp's reporting capabilities. The one that is currently causing...
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Product
We have a lot of problems with the SQL database that we rely on for reporting. It is really poorly...
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Relationship
We've had a rocky go of it with Findhelp. Our current account management team is very good, but...
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Product
At more of a central navigator level, Findhelp is pretty easy for folks to pick up. We had a lot of...
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Product
With Findhelp, we've talked about wanting a better integration between the white-label...
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Operations, Product
The primary barrier we face in advancing our social care strategy is implementing Findhelp within...
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Relationship, Product
Findhelp is user friendly, versatile, and is more than what we asked for. It accomplishes what we...
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Relationship
Findhelp as a vendor is super great to work with. They're responsive, they're flexible, and they're...
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Relationship, Operations
Findhelp tailored their solution to our organization and to our specific needs and our branding....
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Product
Closed-loop referrals for social care are an area where we continue to have the most opportunity,...
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Relationship
Findhelp is a very valued, collaborative partner. We participate in a collaborative effort to...
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Relationship
The area where Findhelp should focus their resources this year, and the area that would make the...
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Relationship, Product
Regarding development and innovation, Findhelp is continuing to enhance their models and...
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Relationship, Value
What’s driving the most value with Findhelp is the collaborative partnership; I have really...
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Product, Value
When we think of all our competing priorities right now, we have to decide whether we want to have...
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Product
From an efficiency perspective, I have been doing this work for years, and before we had Findhelp's...
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Loyalty, Product, Value
It's important to us to screen for the SDOH barriers that our patients may face, and our end goal is...
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Operations, Product
We like the ease of access for all employees in our system to use FindHelp, because not having to...
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Relationship
FindHelp recently took on Uno Health. Our system is ecstatic about the support coming through from...
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Relationship
There’s a compatibility of our staff with the FindHelp staff. The vendor is incredibly eager to...
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Product, Value
I love everything about Findhelp. This is a time where people don't know how to manage what is going...
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Product, Value
Findhelp is an online platform that connects people to local community resources. I hear the...
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Product
The majority of hospitals in my area use Findhelp. I don't understand why some hospitals don't use...
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Relationship, Product
Findhelp has three major things coming down the pipeline that I can't wait to get my hands on. The...
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Loyalty, Relationship
As I have worked with Findhelp over the last couple of years, I have seen their responsiveness to...
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Relationship
Findhelp's support is very prompt, and we get very aligned support between our dedicated...
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Operations
Findhelp has a lot of training materials that are published on their website, and they're really...
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Loyalty
Findhelp seems to be building a lot of integration capabilities. We have not yet leveraged them at...
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Relationship, Product
Findhelp has done a strong landscape analysis, or at least that is what I’ve observed as their...
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Loyalty, Relationship, Product
Findhelp is getting more connected to community-based organizations (CBOs) that have struggled to...
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Product
Findhelp is more intuitive than other solutions.
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Loyalty, Relationship
When it comes to addressing issues, it isn't that we don't have issues that come up. We are working...
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Relationship
I would tell others that if there is something they are looking to do, first of all, Findhelp is...
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Relationship
Part of Findhelp’s culture is to really partner with their customers to understand how they can best...
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Relationship, Product
Findhelp has the ability to pivot and think creatively. When there have been changes that come from...
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Loyalty, Relationship
Our previous vendor didn't work well with us, and we couldn't get things off the ground. It...
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Loyalty, Product
The biggest milestone that came with moving to the solution was getting integrated within Epic's...
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Relationship, Product
I would say Findhelp is doing well with proactivity. They definitely try to respond to user...
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Value
Findhelp is cheap, and we get our money's worth because it isn’t much of an investment....
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Relationship
There has been an annual forum with CBOs, health systems, and payers at the same table to share...
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Relationship, Product
The thing that I'm always emphasizing for Findhelp that maybe isn’t always heard as loudly as I want...
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Operations, Product
The fact that the system is open to as many users as possible is a strength. That has been a big...
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Relationship
I wouldn't say that Findhelp is super proactive. My biggest challenge has been that there has been a...
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Relationship, Product
Findhelp is definitely the best resource provider. I hear that from community partners and our...
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Relationship, Product
Findhelp just created a place where we could have a ticket open with them. We can see statuses and...
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Loyalty, Relationship
I have been really excited about a lot of the system's enhancements. It feels like the vendor will...
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Relationship, Product
We have had some technical issues with the system recently, and the system actually went down for a...
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Commentary Summary
Comment Type Breakout