Findhelp Commentary
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Subject Expert
Benjamin Cassity
Engagement Partner
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User Commentary
Product
Closed-loop referrals for social care are an area where we continue to have the most opportunity,...
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Relationship
Findhelp is a very valued, collaborative partner. We participate in a collaborative effort to...
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Relationship
The area where Findhelp should focus their resources this year, and the area that would make the...
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Relationship, Product
Regarding development and innovation, Findhelp is continuing to enhance their models and...
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Relationship, Value
What’s driving the most value with Findhelp is the collaborative partnership; I have really...
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Product, Value
When we think of all our competing priorities right now, we have to decide whether we want to have...
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Product
From an efficiency perspective, I have been doing this work for years, and before we had Findhelp's...
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Loyalty, Product, Value
It's important to us to screen for the SDOH barriers that our patients may face, and our end goal is...
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Operations, Product
We like the ease of access for all employees in our system to use FindHelp, because not having to...
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Relationship
FindHelp recently took on Uno Health. Our system is ecstatic about the support coming through from...
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Relationship
There’s a compatibility of our staff with the FindHelp staff. The vendor is incredibly eager to...
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Product, Value
I love everything about Findhelp. This is a time where people don't know how to manage what is going...
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Product, Value
Findhelp is an online platform that connects people to local community resources. I hear the...
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Product
The majority of hospitals in my area use Findhelp. I don't understand why some hospitals don't use...
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Relationship, Product
Findhelp has three major things coming down the pipeline that I can't wait to get my hands on. The...
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Loyalty, Relationship
As I have worked with Findhelp over the last couple of years, I have seen their responsiveness to...
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Relationship
Findhelp's support is very prompt, and we get very aligned support between our dedicated...
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Operations
Findhelp has a lot of training materials that are published on their website, and they're really...
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Loyalty
Findhelp seems to be building a lot of integration capabilities. We have not yet leveraged them at...
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Relationship, Product
Findhelp has done a strong landscape analysis, or at least that is what I’ve observed as their...
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Loyalty, Relationship, Product
Findhelp is getting more connected to community-based organizations (CBOs) that have struggled to...
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Product
Findhelp is more intuitive than other solutions.
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Loyalty, Relationship
When it comes to addressing issues, it isn't that we don't have issues that come up. We are working...
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Relationship
I would tell others that if there is something they are looking to do, first of all, Findhelp is...
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Relationship
Part of Findhelp’s culture is to really partner with their customers to understand how they can best...
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Relationship, Product
Findhelp has the ability to pivot and think creatively. When there have been changes that come from...
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Loyalty, Relationship
Our previous vendor didn't work well with us, and we couldn't get things off the ground. It...
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Loyalty, Product
The biggest milestone that came with moving to the solution was getting integrated within Epic's...
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Relationship, Product
I would say Findhelp is doing well with proactivity. They definitely try to respond to user...
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Value
Findhelp is cheap, and we get our money's worth because it isn’t much of an investment....
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Relationship
There has been an annual forum with CBOs, health systems, and payers at the same table to share...
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Relationship, Product
The thing that I'm always emphasizing for Findhelp that maybe isn’t always heard as loudly as I want...
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Operations, Product
The fact that the system is open to as many users as possible is a strength. That has been a big...
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Relationship
I wouldn't say that Findhelp is super proactive. My biggest challenge has been that there has been a...
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Relationship, Product
Findhelp is definitely the best resource provider. I hear that from community partners and our...
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Relationship, Product
Findhelp just created a place where we could have a ticket open with them. We can see statuses and...
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Loyalty, Relationship
I have been really excited about a lot of the system's enhancements. It feels like the vendor will...
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Relationship, Product
We have had some technical issues with the system recently, and the system actually went down for a...
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Relationship
Findhelp is a good partner. We have worked with them for many years, and our relationship has...
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Value
The product is a good value for the dollar. It is kind of the trade-off of what we get for what we...
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Operations
The quality and effectiveness of the vendor’s training are strong. There is always some opportunity...
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Product
I feel good recommending the product to other health plans. I don't think there are any issues with...
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Relationship, Product
Findhelp’s platform is working the way we expect it to, but the nature of this type of work is...
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Relationship
We have had Findhelp serve more as a fulfillment service for us on some specific initiatives. I...
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Product
Integration is a complicated issue because it is not totally on Findhelp. Our EMR is tricky. We have...
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Product
The way that Findhelp can structure teams to share patients and do shared care planning is a little...
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Relationship
With Findhelp, one of the areas we have been most satisfied with is that the customer service team...
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Loyalty
Because of the type of organization we are, we are able to contract with Findhelp at a reduced rate....
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Relationship, Product
We have had a good opportunity to give Findhelp feedback on an ongoing basis. One thing that hasn't...
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Product
Most things are very intuitive and easy to use in Findhelp. There have been a few glitchy things...
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Loyalty
I have concerns about people's ability to continue to stay engaged and committed to using Findhelp...
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Relationship, Product
Findhelp is so thoughtful, and they have really thought of a lot of the things in terms of the user...
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Loyalty
We are definitely getting encouragement from our statewide community that is looking at how Findhelp...
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Culture
I can't think of a promise that Findhelp hasn’t kept in terms of something that was put in our...
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Loyalty
One of the things that really stood out to us about Findhelp was the community-engagement work and...
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Operations, Product
I like the ease of use with Findhelp. About half of our community collaboratives came from a...
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Loyalty, Product
We really like Findhelp’s upcoming road map. Findhelp’s acquisition of Kiip looks like it will add...
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Operations
I would absolutely buy the solution again. Findhelp went above and beyond. Findhelp moved mountains...
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Product
The system's integration with our EMR has come a long way, but there is always room for improvement....
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Loyalty, Product
My lower satisfaction with the vendor's ability to deliver new technology that meets our needs is...
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Product
The UI on the system's reporting side is very clunky. It has progressed since we started. The system...
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Relationship, Product
The customer-reporting SQL database is probably not as clean as other SQL reporting databases that I...
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Relationship
Findhelp does a great job of gathering the resources that are available in an area and under the...
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Relationship
The vendor has done a great job of providing support within the past year, though there have been...
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Relationship, Operations
Findhelp could improve by increasing their focus on community-based organization usage, claiming...
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Culture
We have a unique contract with Findhelp, and they have stuck to that and have been super proactive...
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Product
Findhelp itself is very well designed and very user-friendly. It really hits all the marks of what...
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Product
We use Findhelp's system via an integration with our EMR. We primarily use the system with end users...
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Loyalty
We chose Findhelp's system because the vendor's overall philosophy as a company was really in line...
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Relationship
Findhelp's customer service is really wonderful. Findhelp is very responsive, and they anticipate...
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Loyalty
It was super easy to work with Findhelp when it came time to stand up our site. The people from...
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Loyalty
One area where Findhelp could improve would be with integrating a bit more seamlessly with some of...
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Relationship
Since Findhelp rebranded, we have done a pretty good job of educating people. Aunt Bertha is...
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Product
Findhelp puts thought into each nuanced upgrade or change that they implement based on customers who...
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Product
One improvement Findhelp could make is the ability to customize the landing page on our own without...
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Product
What I like about Findhelp is the ease of navigation for the average person. We can easily navigate...
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Relationship
The people at Findhelp are extremely responsive, including community engagement and customer success...
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Relationship, Product
Findhelp is constantly delivering new technology. However, they are also dependent on other...
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Loyalty
We considered going with one of Findhelp's other tools, but we didn't because of the price. The...
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Loyalty
We chose Findhelp years ago because we saw someone from Findhelp presenting at a conference, and we...
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Relationship
Our Findhelp customer service manager is phenomenal at answering questions and helping us out.
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Loyalty, Relationship, Product
Right now, all of the information we have in Findhelp doesn't pull back into patients' charts, so we...
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Product
We have been a client of Findhelp for a long time, but now, I feel like we are using the system more...
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Product, Value
I definitely trust Findhelp, and I love their system a lot. The system is essential to our...
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Relationship, Product
When possible, we would like technical customization in Findhelp. There are some things that we have...
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Loyalty, Product
The system does a lot of great things, and we are continuing to use it. We have explored other...
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Relationship, Value
One of Findhelp's strengths is that they are open to feedback. There are some issues that they...
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Relationship
There has been a good partnership between us and Findhelp. We have been with them for quite some...
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Product
The thing that would be most helpful for users would be the identification of engaged CBOs for...
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Loyalty, Product
Findhelp's integration with our case management system is the best because it is currently pulling...
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Product
From my understanding, there is more functionality in the Epic integration of Findhelp than there is...
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Relationship
We are great partners with Findhelp, and we have helped them with things. We have been really...
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Relationship
I don't usually use Findhelp’s phone or web support. I'm typically reaching out to my contacts in...
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Relationship
Findhelp is one of the best vendors we have due to the level of service we get from them.
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Commentary Summary
Comment Type Breakout