Findhelp Commentary
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Subject Expert
Benjamin Cassity
Research Director
Commentary Summary
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User Commentary
Relationship
Findhelp is one of the best vendors we have due to the level of service we get from them.
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Loyalty
Findhelp is certainly in our long-term plans. In light of all the federal changes that seem to be...
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Value
Findhelp avoids charging for every little thing. There are some things Findhelp is looking to walk...
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Relationship
There have been instances where Findhelp has continually listened to their healthcare partners. They...
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Operations
The big thing that we don't necessarily see on the implementation piece is that it takes a lot of...
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Operations
The system is pretty intuitive, but we have met with a number of end users and frontline users who...
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Relationship
I just happened to go into Findhelp and realize something was missing in the platform. I suggested...
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Loyalty, Product
If we were on a different instance, there would be greater interoperability. That isn't necessarily...
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Product
Interestingly, the pain points of Findhelp are just rooted in workflow management and the ability to...
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Relationship
We have our regularly scheduled touchpoints with our customer engagement manager at Findhelp. Our...
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Product
Considering that Findhelp is used by multiple institutions that are not just health systems but also...
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Loyalty
I can see the value in Findhelp's system. Several years ago, we began looking for a platform or...
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Loyalty, Product, Value
What we currently see trending under CMS or even health insurance is population health management....
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Loyalty, Product
Our organization is utilizing the Findhelp platform in our Epic-based system through a specific...
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Product
It takes resources on our side to be able to build and manage a system. We would need to work with...
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Loyalty, Relationship
Findhelp is moving in the right direction; they hear us. I have been impressed that they have been...
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Product
The biggest thing I need from Findhelp is patient-level referral data, not just global referral...
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Culture, Relationship
We can connect with Findhelp's executives when necessary. With our contract negotiation, Findhelp's...
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Relationship
Findhelp keeps us up-to-date on updates, nuances, and what other organizations have experienced....
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Loyalty
We really need to dig into how we are using Findhelp. We have made referrals to community-based...
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Relationship, Operations
Findhelp has training and resource folks available who we can call. We have someone who has been...
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Relationship
We have a regular meeting with Findhelp, and our customer representative attends that meeting with...
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Relationship, Product
Findhelp has worked closely with our EHR vendor, so there is synergy that is occurring with our...
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Relationship
Early in our relationship with Findhelp, there were folks who would come in and be on the ground....
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Value
Findhelp avoids charging for every little thing. In their agreement, they have built various levels...
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Product
I have already recommended the Findhelp system. The breadth and depth of resources across our state...
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Relationship
We have consistent customer support representatives from Findhelp. This is the longest we have had...
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Loyalty, Operations, Product
We are still working on some of our integration goals as they relate to the native integration. We...
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Value
For how large we are, the money we pay for Findhelp is a pretty small investment. We have been...
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Loyalty, Product
Findhelp is always coming out with new tools and integrations that help meet different care needs....
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Operations, Product
Findhelp is very user-friendly, and it is easy for people to learn how to use it. It is fairly...
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Relationship, Operations
Findhelp has just been very proactive in providing opportunities for training up front. Also, if we...
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Relationship, Operations
I email Findhelp regularly, and they are really responsive to email questions. They don't have any...
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Loyalty, Value
We used a closed-loop referral system, and when we started, Findhelp only allowed free and reduced...
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Relationship, Product
The product does help if we are interested in understanding or trying to meet social needs with...
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Product
Sometimes when solutions or capabilities are introduced, we end up poking holes in things, but for...
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Operations
Findhelp had a great implementation team. I think that with any vendor, there are always capacity...
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Loyalty, Relationship
Things aren’t where we want them to be, but we are working with Findhelp to help us. The problems we...
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Relationship
Findhelp has a collaborative community of people who also use the solution, and the vendor is really...
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Relationship, Product
There are occasional glitches in the solution when we import community-based organizations. However,...
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Relationship
Findhelp’s customer service is excellent. I think their product makes things easy. Findhelp has a...
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Relationship
We like Findhelp’s flexible offering of services. For instance, they have SQL as an option, but it...
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Loyalty, Relationship, Product
Anything Findhelp does to make it easy for community-based organizations to collaborate with large...
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Loyalty, Relationship
Findhelp continues to be a fantastic partner of ours. We are trying to do a new integration with...
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Relationship
The vendor is pretty responsive to me when I email them with an issue or something. They respond to...
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Operations
Findhelp was very helpful with their implementation services. When we did the go-live process, they...
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Product
We may have the opportunity to do more vetting, so we might be able to limit the programs that we...
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Product
The product is usually working. Every so often, we have had some problems with losing the...
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Product
The product is pretty easy to understand and straightforward in terms of different things. People,...
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Culture, Operations, Product
It is hard to make sure that all the information is up-to-date; there is a lot of outdated...
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Loyalty, Relationship
We wanted to have a more closed loop. The part that is a bit tricky is that the agencies have to...
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Value
Findhelp used to avoid charging us for every little thing, but now there is very much a long list....
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Product
There are some search issues. People have to be very specific about how they go about a search. The...
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Loyalty, Product
We can open Findhelp in our EMR, so that is great. It is basically like opening a browser within our...
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Product
Findhelp is an integrated system, so it launches into something else that we have to go in and...
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Relationship, Product
There is a need for Findhelp's functionality. It fills a very important gap that organizations have,...
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Operations
When we first implemented Findhelp, there wasn't enough detail and rigor around the project,...
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Product
Findhelp needs to let clients know about the customization that is available for marketing, like the...
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Relationship, Product
Findhelp has been very helpful. The partners that we are contracted with have their own cards and...
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Relationship, Operations
We meet regularly with our Findhelp representative, who is very good. We love them. They are open...
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Value
If we want to change and customize things or add surveys and stuff like that, Findhelp doesn’t...
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Product
We utilize Findhelp as an outward-facing resource hub for the residents of our area. We utilize it...
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Relationship, Product
Findhelp is super easy for people to use. When they get on, they just put in their zip code and...
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Operations
I don’t find Findhelp to be very proactive at all, and we want Findhelp to start offering some...
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Relationship
Findhelp needs to pay a bit more attention to their resource directory. We have found some...
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Product
With Findhelp, I can run analytics to see how many referrals we are making and how many patients...
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Relationship
We have been in a transition with our Findhelp support person, and the person we transitioned to...
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Product
I really like the fact that Findhelp is customizable to the patient, so we can put in a zip code. If...
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Relationship, Product
When it comes to vendors like Findhelp, something for them to keep in mind is that even though there...
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Loyalty, Product
When it comes to a word of advice that I would impart to others looking at Findhelp is that no...
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Relationship
Findhelp provides excellent customer service. Their overall customer success managers and community...
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Value
As a whole, FindHelp has been very generous when it comes to pricing. However, there are certain...
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Loyalty, Relationship
We decided to explore Findhelp as a potential tool to address SDOH and refer out to community-based...
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Product
In Findhelp, we all work in teams, and we have supervisors and leads, so it would be nice if we...
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Product
Findhelp is simple to use. It is also an open network, and that sometimes comes back to bite us....
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Loyalty, Relationship
Findhelp will hold executive meetings that we are part of where our voices are heard.
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Operations, Product
Findhelp does practice upgrades in the test environment, and then they put out the upgrade, and end...
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Relationship, Product, Value
Findhelp had some services that they used to provide that they no longer provide, such as community...
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Relationship
Findhelp is vendor focused, and depending on what the vendor's goals are, they will work with the...
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Relationship
The product's reporting capabilities for data extraction don't have any customization options. That...
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Loyalty
We don't know whether Findhelp will be part of our long-term plans. We are using it for a state...
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Loyalty, Relationship
Findhelp's people are really wonderful. Our customer success manager is phenomenal, and their boss...
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Product
The product is very cool and wonderful. Social determinants of health are very important, and...
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Relationship, Product
Findhelp is a good company and has a good cause. And regarding integration, Findhelp works with...
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Relationship, Product
The problem is that people just take one part. So Findhelp has taken the resource directory, and...
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Product
We would like to see the system's integrations with Epic's systems improve. I don't know whether the...
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Relationship
Findhelp has a queue where they put together a road map or enhancements that we have suggested, but...
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Relationship, Product
We have been really satisfied with Findhelp and the solution's integration. The people from Findhelp...
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Culture, Value
Findhelp hasn't changed their fees much. A lot of the other vendors in the social determinants of...
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Relationship
I would tell someone who was interested in the system that Findhelp has their own community...
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Operations
The ongoing training could probably be slightly improved. It is solid, but there is probably a...
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Loyalty, Product
The product has worked really well with our organization's integration and interoperability goals....
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Relationship
There are always ever-changing things we have to adapt to, but findhelp is good at adjusting as we...
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Value
For the cost of the program, it has delivered on what it has needed to. The vendor gives us really...
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Value
There are other platforms out there, so whether I would recommend findhelp's solution to a peer or...
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Operations
When it comes to the quality and effectiveness of implementation services and upgrades, there were a...
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Culture, Relationship
The vendor tries to keep all of their promises. There are a lot of big-picture ideas, but sometimes...
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Culture, Relationship, Value
findhelp used to avoid charging for every little thing, but that has been a big issue this year. We...
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Relationship, Operations, Product
The integration of the product had a delay of several months for us, and we had to get a higher-up...
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Relationship
We are so far along with the maturity of our partnership with findhelp that I have been able to lead...
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Culture, Loyalty
The product in general definitely works as promoted. But when we finally decided to go with certain...
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Loyalty
The ease of use for end user is one of the reasons why we picked findhelp as opposed to other platforms....
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Product
The whole point of the tool is to actually be able to connect to community-based providers, and I...
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Relationship
We have been in conversations with findhelp quite a bit lately trying to prove the tangible outcomes...
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Relationship
There are many resources on the platform in our area. Some organizations are listed where folks are...
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Product
I would like the vendor to make case studies more available. If other institutions publish some ROI...
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Relationship, Product
I appreciate where findhelp is in the policy realm as they're thinking about things like...
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Culture, Value
Then the vendor tried to make this augmented community collaborative where they were looking for...
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Product
The reporting is really fantastic. It works very quickly and efficiently, and there are a number of...
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Relationship, Product
The system is a pretty efficient tool to use within the EMR, and it offers opportunities to learn...
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Relationship
In my experience, when we launched this platform, we had a customer-success manager, then we had a...
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Loyalty, Relationship
Overall, the partnership has been great. findhelp was there to be a subject matter expert on their...
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Operations, Product, Value
The system has had a number of outcomes. This platform in itself had extremely positive results when...
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Loyalty, Relationship, Operations, Product
I was surprised that findhelp already had a network of community-based organizations in their...
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Relationship
findhelp has done really well at listening to feedback from their partners, being innovative, and...
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Product
There could be further integration within the EMR. There are greater interoperability goals, but...
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Relationship
In the beginning, we were having conversations with the vendor in silos, and there would be a...
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Relationship
When we first partnered with findhelp, we even asked them what barriers they had seen that we should...
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Operations
We have a diversity of stakeholders that we work with in the health sector. For example, with...
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Relationship
Where findhelp doesn't keep all promises is that there is just no strength in communication. We ask...
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Loyalty, Relationship, Product
Where I would love to see an improvement is in findhelp taking on more of a proactive effort to get...
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Operations, Product
findhelp's system is intuitive and easy to follow. We just put in our zip code, select the domain,...
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Relationship
findhelp is much easier to work with than another vendor of ours. findhelp is easier to connect...
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Product, Value
We have been using findhelp's system now for several years, and we have been steadily improving...
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Loyalty, Relationship
findhelp’s technical expertise as it relates to the integrations with Epic has been really valuable...
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Product
From a launch integrations perspective, there is no notification of upgrades because findhelp’s team...
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Relationship, Product
The product’s functionality works great for us, depending on a user's level of need based on the...
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Culture, Value
I agree that findhelp avoids charging for every little thing because that is kind of how their...
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Relationship
One thing that occurs regularly with findhelp is our customer support specialist changes often,...
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Loyalty, Product
We have been working toward a native integration with findhelp in Epic, which is our EHR. It has...
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Loyalty, Relationship
Before we even selected findhelp, we went through a process assessing similar organizations in this...
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Product
Integrating outside software into a health system is no small task. There are legal, compliance, and...
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Loyalty, Relationship
We are in a really good spot with the vendor. We are ahead of several other health systems because...
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Culture, Value
The system was inexpensive when we first started with it. I am grateful that we have been able to...
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Product
Integrating findhelp with a web-based directory was a game changer for us. We no longer have a...
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Relationship
It is hard for us to catch up with all of the smaller community organizations around us. I am sure...
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Loyalty
It will be interesting to see what AI does to the industry. We are learning together with the...
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Relationship
findhelp's customer support is fantastic. The vendor's people are very easy to email or connect with...
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Relationship
findhelp's executive involvement is terrible. We can reach out to the vendor's executives. I don't...
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Relationship
I would tell a peer who was considering findhelp that they are a great organization with a great...
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Relationship
My personal experience and the experiences of those who I have worked with have been that the people...
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Loyalty, Product
We have two groups of end users with findhelp. We have our internal team that uses our EHR to make...
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Loyalty, Relationship
findhelp is our technology partner for managing and curating a list of community-based organizations...
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Product
There is something that findhelp calls Native, and there is something else that they call Native+....
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Product
Our team finds the product difficult to use, but the patients find it easy. What is useful about...
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Product
We initially wanted to use findhelp to see whether patients actually got connected to resources when...
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Loyalty
We chose findhelp because a hospital we partner with also chose to use findhelp, and we didn't want...
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Relationship, Product, Value
If someone asked me about using findhelp, I would say that I don't recommend going through the...
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Loyalty, Relationship, Product
findhelp is trying to be an innovative vendor. They are participating with a health information...
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Relationship
As a vendor, findhelp is very good to work with. They meet with us frequently, and they are responsive....
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Product
The vendor could improve how easily findhelp integrates into other EHRs and how easy it is for EHR...
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Relationship, Product
findhelp is pretty easy to navigate. It has made things way easier than they previously were. The...
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Product
An outcome that we have seen from using findhelp is a lot more knowledge as to what resources are...
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Relationship, Operations
The team from findhelp is really supportive. They are very thorough and organized, and they have...
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Product
A really simple functionality we would like to improve is the back button functionality. We are...
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Relationship, Product
We want to support better communication back to the referring care team member. findhelp needs to...
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Value
findhelp is the most economical application I am aware of in this market. It is not as big a cost...
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Relationship
We have frequent operational touchpoint meetings with the vendor. It is not like we are calling in...
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Loyalty
The challenge here is now that we are doing this work and operationalizing it, we need to figure out...
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Product
findhelp has been really effective both in terms of our integration within our EMR and our clinical...
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Product
We want findhelp to put more priority on developing enhancements and features for their...
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Relationship, Product
findhelp has been a phenomenal vendor and a great partner to us. We have worked to make certain...
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Loyalty, Product
Hands down, we would buy this solution again. findhelp is exactly what we were looking for. It...
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Loyalty, Relationship
findhelp is not perfect, but I think we are with the right tool. We are with the most scalable,...
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Relationship
The thing I appreciate about findhelp is that when they are having trouble with something or...
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Product
I would like to see better EHR alignment and integration, but that is out of findhelp’s control. We...
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Relationship, Product
We are in a unique environment. We have findhelp's tool and similar products that are really more...
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Relationship
We have been able to share with peers about our work and partnership with the vendor quite a bit. I...
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Loyalty, Product
There have been conversations and meetings about having one product or process for our whole state...
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Relationship, Product
We integrated the marketplace side of findhelp recently, and that has been a new innovation. We have...
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Relationship
We have had the same findhelp community engagement manager since we started working with findhelp,...
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Relationship
We have a number of internal targets with the vendor that help us drive some payer contracts,...
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Operations
It would have been beneficial if we had had the vendor's trainers on-site. Our understanding of what...
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Product
Some of our end users aren't used to applications like findhelp. The system tries to be intuitive...
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Product
The product works appropriately. As we continue to develop our relationship with the vendor, there...
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Loyalty, Product
The product's functionality is getting better. We need to be able to pull reports directly instead...
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Loyalty, Product
We are working on integrating the system with our EHR, and there have been further developments with...
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Relationship
The vendor provides different services for things like broken links or adding new community-based...
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Operations
Training was conducted for our lead staff member who would be coordinating the process of adding...
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Loyalty, Product
If we were looking for a solution, I would need to check the market. I don't know what else is in...
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Product
What I like about findhelp is that the purpose of it is to connect people with social services. That...
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Relationship, Operations
The vendor has had a lot of employee turnover and knowledge transfer. So when we started out, we...
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Product
The product could be improved in terms of some of the technology. I'm used to seeing EMRs in a...
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Loyalty, Relationship
We previously used a different vendor, but we decided to transition to findhelp. I was not involved...
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Relationship, Product
I would tell a peer or friend considering findhelp that they are a great thought partner. They are...
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Culture
The findhelp team is very proactive. One of the big things that we appreciate about findhelp is that...
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Product
The number-one thing that would make the biggest impact for us is integration with our EMR. We are...
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Product
findhelp is getting into new markets and areas. The one thing that findhelp might need to think a...
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Product, Value
We have shared some things with findhelp that haven't gotten as much traction as we hoped they...
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Operations
findhelp has some structured engagements, tactics, and services that they offer to community-based...
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Relationship
I don't have any issues with or concerns about findhelp in terms of what has been advertised and...
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Loyalty
With findhelp, we are moving toward two-way interoperability. We don't just utilize the platform;...
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Loyalty
findhelp is constantly working on new upgrades and providing information to us. The newest version...
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Relationship
A lot of times, we would think that the burden of the sustainability of the program and the...
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Relationship
There has been a learning curve with findhelp, but overall, the best thing we have loved about...
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Loyalty
The thing that really sold our network on findhelp was its closed-loop referrals along with the idea...
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Operations
findhelp is a national program, so users have to know what is working in other places. That can be a...
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