Findhelp Commentary
Filtered view: All
Subject Expert
Benjamin Cassity
Engagement Partner
If you don't have a login, getting started is easy.
User Commentary
Product
The functionalities don't always work out for our care teams to effectively do close-loop referrals...
Login or Create an Account to see details.
Relationship
When we suggest programs, Findhelp is very good at either listing them or reaching back out to say...
Login or Create an Account to see details.
Relationship
We have great communication with Findhelp, but there is an opportunity where it is always helpful...
Login or Create an Account to see details.
Product
The idea of typing a zip code and finding resources in Findhelp is invaluable. It is very user...
Login or Create an Account to see details.
Product
There is room for improvement in the reporting from Findhelp. Our caregivers give suggestions to...
Login or Create an Account to see details.
Product
What differentiates the Findhelp system from others is that our own clients can search on the site...
Login or Create an Account to see details.
Loyalty
Our initial reason for bringing on Findhelp was for internal referral and collaboration. We are not...
Login or Create an Account to see details.
Product
The more that the network can be built within Findhelp, the more connections organizations have. I...
Login or Create an Account to see details.
Operations
Findhelp is pretty good about training, but we also just had to train our staff. We did a whole lot...
Login or Create an Account to see details.
Loyalty, Value
For the first several years, Findhelp really reduced their cost for us because we were building, and...
Login or Create an Account to see details.
Value
Overall, we're pleased with Findhelp. One challenge we have is getting our staff to use it reliably...
Login or Create an Account to see details.
Culture
We do our budget planning so far in advance. I had to ask for the next year's information, and the...
Login or Create an Account to see details.
Product
We're interested in ways to automate more with Findhelp so that we can remove our staff from being...
Login or Create an Account to see details.
Product
For us, closing the loop is very difficult. We have a large number of patients. The way we are doing...
Login or Create an Account to see details.
Relationship
The primary barrier our organization faces in advancing our social care strategy is that we do not...
Login or Create an Account to see details.
Product
Findhelp is a great resource for our population and our patients. It's easy to use and easy to...
Login or Create an Account to see details.
Relationship, Product
With Findhelp, we don't really have a way of knowing whether the loop has been closed. To get...
Login or Create an Account to see details.
Product
We can see the impact of using Findhelp. Findhelp is a resource for our social workers and our...
Login or Create an Account to see details.
Product
As a healthcare organization, we do screen our patients for health-related social needs. Every...
Login or Create an Account to see details.
Relationship
Findhelp is really well partnered. When there is an issue, they usually get back to us the same day,...
Login or Create an Account to see details.
Loyalty, Relationship
Something that is a huge deal is the integrity and customer service provided by Findhelp. They are...
Login or Create an Account to see details.
Loyalty
We chose Findhelp because there are very few companies in this field that have a large,...
Login or Create an Account to see details.
Value
It is hard with products like Findhelp to show an ROI because it is social as opposed to something...
Login or Create an Account to see details.
Operations
Findhelp does live training for us, and they also have prerecorded trainings in their portal that...
Login or Create an Account to see details.
Product, Value
The primary outcome we have achieved by using Findhelp is that we've standardized how we are...
Login or Create an Account to see details.
Relationship, Product
A closed-loop social care referral means knowing whether the patient was connected to a service, got...
Login or Create an Account to see details.
Product
One thing that would improve the solution would be to improve the accountability of the information...
Login or Create an Account to see details.
Relationship
Findhelp is growing, and there's a movement toward more of their customers doing community outreach...
Login or Create an Account to see details.
Product
The area where we could do a little bit better is performance expectations because we do monitor our...
Login or Create an Account to see details.
Relationship
There are challenges with our partners and community-based organizations, and that applies to...
Login or Create an Account to see details.
Relationship
We meet regularly with both our Findhelp community engagement manager and customer success manager,...
Login or Create an Account to see details.
Culture, Value
Findhelp isn't always transparent with charges. They always end up being fair, but sometimes their...
Login or Create an Account to see details.
Loyalty, Relationship, Product
I think Findhelp is good at development and innovation. We just have to bring a lot of ideas to them...
Login or Create an Account to see details.
Product
At a high level, we market Findhelp as a Google for social care needs. It's very easy to use, easy...
Login or Create an Account to see details.
Relationship, Product
Not only is Findhelp user friendly, but it's also very approachable for community-based...
Login or Create an Account to see details.
Product
We're big fans of Findhelp, and we try to get everybody on it because it's only as good as the...
Login or Create an Account to see details.
Value
What's integral to the success of Findhelp within our network and health system is the fact that we...
Login or Create an Account to see details.
Relationship, Product
The biggest challenge with Findhelp is more from our organization's perspective than the...
Login or Create an Account to see details.
Operations, Product
We have had to do a lot of workarounds, especially around data integration. As we're merging our...
Login or Create an Account to see details.
Operations
Findhelp does a really great job of offering ongoing webinars, training, and certification programs...
Login or Create an Account to see details.
Relationship
Findhelp is very collaborative and very open to working with us on our specific needs. They're also...
Login or Create an Account to see details.
Relationship
Findhelp's support is inconsistent. In the past, we've had really good support, but since we...
Login or Create an Account to see details.
Loyalty, Product
There are definitely some gaps in Findhelp's capabilities. There are some features we've been hoping...
Login or Create an Account to see details.
Product
The biggest challenge for us with our social care strategy is the inconsistency of the platforms...
Login or Create an Account to see details.
Operations
Findhelp has a lot of available training resources, and they are helpful. We do a lot of our own...
Login or Create an Account to see details.
Relationship, Operations
We've just really had the opportunity to collaborate with people we knew were working with Findhelp...
Login or Create an Account to see details.
Product
The primary barrier that we face in advancing our social healthcare strategy is the limited linkage...
Login or Create an Account to see details.
Operations
The implementation of Findhelp within our environment can't connect to other organizations'...
Login or Create an Account to see details.
Loyalty, Product
Findhelp is flexible. We are going to be able to talk them through our process and see the things...
Login or Create an Account to see details.
Operations, Product
Our experience working in our state, where we've had multiple vendors, is that Findhelp provides the...
Login or Create an Account to see details.
Loyalty, Product
We’re working to provide closed-loop referrals to pregnant and parenting families in our area...
Login or Create an Account to see details.
Operations
I think that some of the vendor's training is a little general, even when we have been working...
Login or Create an Account to see details.
Loyalty
One of the things that I've tried to escalate with Findhelp is the historical data that they...
Login or Create an Account to see details.
Product, Value
When we first vetted Findhelp, there were a variety of organizations providing similar services and...
Login or Create an Account to see details.
Relationship, Product
Findhelp continues to offer new enhancements and opportunities to connect with the right partners on...
Login or Create an Account to see details.
Loyalty, Relationship, Product
One barrier is that with the Findhelp platform and network, we don't want to reinvent the wheel. We...
Login or Create an Account to see details.
Relationship, Product
With Findhelp, there's a particular enhancement or opportunity, but it doesn't have a great workflow...
Login or Create an Account to see details.
Operations
We don't do a lot of training anymore, and it’s been a long time since we did our initial training,...
Login or Create an Account to see details.
Relationship
The only reason I wouldn't give Findhelp top marks is that when it comes to IT support, they...
Login or Create an Account to see details.
Operations
There's a lot of information, and Findhelp does give us a lot of resources, but it is a little...
Login or Create an Account to see details.
Relationship, Operations
The challenge that I would warn someone about with Findhelp is the lift to actually stand up a full...
Login or Create an Account to see details.
Relationship, Product
Findhelp is a great resource that is accessible to anybody. The vendor makes it very easy for...
Login or Create an Account to see details.
Relationship
It was great to hear all of the new AI things coming out from Findhelp. At one of their summits,...
Login or Create an Account to see details.
Relationship
Findhelp is very responsive. They're very collaborative. They're always happy to explain in great...
Login or Create an Account to see details.
Relationship
I do appreciate that Findhelp is creative and comes up with solutions for us to consider if what...
Login or Create an Account to see details.
Loyalty, Relationship, Operations, Product
Our group ended up using Findhelp in a slightly more holistic, comprehensive way, almost like a case...
Login or Create an Account to see details.
Relationship, Value
Findhelp does a lot for us; they are wonderful. They have gone out of their way to work with us...
Login or Create an Account to see details.
Culture, Relationship
We have had so many changes take place regarding our work with federal funding cuts and implications...
Login or Create an Account to see details.
Relationship
We have a partnership with Findhelp where we are bouncing ideas off each other; they are thinking...
Login or Create an Account to see details.
Loyalty
We chose the vendor for multiple reasons, such as the cost, what they were providing, and the fact...
Login or Create an Account to see details.
Operations
Findhelp’s training program was really good and very easy. They had these super short, very...
Login or Create an Account to see details.
Product
I would like to see more of Findhelp’s EHR integrations be bidirectional. EHR integration is one...
Login or Create an Account to see details.
Relationship
The account representative that we have is amazing and does a great job with us being a large health...
Login or Create an Account to see details.
Operations
Findhelp does a really good job of training. They have a lot of great online hubs for people to...
Login or Create an Account to see details.
Relationship
Development is one thing that we've really been focused on with Findhelp. We want to understand what...
Login or Create an Account to see details.
Culture, Value
There's a lot of back-and-forth that goes on with trying to negotiate the cost of what we're paying...
Login or Create an Account to see details.
Relationship, Product
Findhelp's strength is their ability to meet health systems' needs uniquely.
Login or Create an Account to see details.
Product
Findhelp is a tool that allows us to create a partner network that can be put into our EHR to enable...
Login or Create an Account to see details.
Loyalty, Operations
I'm happy with Findhelp's training program, but it could be improved. Another opportunity for...
Login or Create an Account to see details.
Operations, Product
Findhelp could showcase some of the data they have available for CBOs and give some guidance to...
Login or Create an Account to see details.
Relationship
I am so impressed with Findhelp’s senior leadership team. Their CEO is just one of the most humble,...
Login or Create an Account to see details.
Value
We are using Findhelp to help people in need, and they are doing the work pretty cost effectively,...
Login or Create an Account to see details.
Product
Sustainability and scalability are some of our biggest rate-limiting factors with Findhelp. If we...
Login or Create an Account to see details.
Operations, Product
Findhelp could do more education for the CBOs. They do a really phenomenal job of updating the...
Login or Create an Account to see details.
Loyalty, Relationship
Findhelp is doing an excellent job of having market awareness, and they are acquiring groups that...
Login or Create an Account to see details.
Relationship, Product
I know that Findhelp has better technologies that other groups have been able to embrace, but from...
Login or Create an Account to see details.
Product
I would recommend Findhelp, but it depends on how people are going to use it. It serves as a...
Login or Create an Account to see details.
Product
Findhelp makes the effort, but there are limitations. The customer wants to achieve their goals, but...
Login or Create an Account to see details.
Operations
Findhelp has lots of training resources available on their webpages, and there are recurring...
Login or Create an Account to see details.
Loyalty, Product
We're really looking for the public-facing piece of Findhelp. We've used the closed-loop features in...
Login or Create an Account to see details.
Relationship, Product
When it comes to vendor-related barriers, Findhelp is very useful for individuals who are...
Login or Create an Account to see details.
Product, Value
The primary outcome our organization was trying to achieve by using Findhelp was to provide an easy...
Login or Create an Account to see details.
Relationship
Findhelp has been really responsive. They are really responsible when we've needed them to adjust...
Login or Create an Account to see details.
Product
We would like there to be more of a technology interface between what Findhelp has and what we have....
Login or Create an Account to see details.
Relationship, Product
Findhelp has pretty good analytics around how they bucket. The analytics help us narrow down on...
Login or Create an Account to see details.
Relationship
Periodically, we review what else is out there, and Findhelp is still the best overall partner. We...
Login or Create an Account to see details.
Product
We've had a lot of issues with Findhelp's reporting capabilities. The one that is currently causing...
Login or Create an Account to see details.
Product
We have a lot of problems with the SQL database that we rely on for reporting. It is really poorly...
Login or Create an Account to see details.
Relationship
We've had a rocky go of it with Findhelp. Our current account management team is very good, but...
Login or Create an Account to see details.
Product
At more of a central navigator level, Findhelp is pretty easy for folks to pick up. We had a lot of...
Login or Create an Account to see details.
Product
With Findhelp, we've talked about wanting a better integration between the white-label...
Login or Create an Account to see details.
Operations, Product
The primary barrier we face in advancing our social care strategy is implementing Findhelp within...
Login or Create an Account to see details.
Relationship, Product
Findhelp is user friendly, versatile, and is more than what we asked for. It accomplishes what we...
Login or Create an Account to see details.
Relationship
Findhelp as a vendor is super great to work with. They're responsive, they're flexible, and they're...
Login or Create an Account to see details.
Relationship, Operations
Findhelp tailored their solution to our organization and to our specific needs and our branding....
Login or Create an Account to see details.
Product
Closed-loop referrals for social care are an area where we continue to have the most opportunity,...
Login or Create an Account to see details.
Relationship
Findhelp is a very valued, collaborative partner. We participate in a collaborative effort to...
Login or Create an Account to see details.
Relationship
The area where Findhelp should focus their resources this year, and the area that would make the...
Login or Create an Account to see details.
Relationship, Product
Regarding development and innovation, Findhelp is continuing to enhance their models and...
Login or Create an Account to see details.
Relationship, Value
What’s driving the most value with Findhelp is the collaborative partnership; I have really...
Login or Create an Account to see details.
Product, Value
When we think of all our competing priorities right now, we have to decide whether we want to have...
Login or Create an Account to see details.
Product
From an efficiency perspective, I have been doing this work for years, and before we had Findhelp's...
Login or Create an Account to see details.
Loyalty, Product, Value
It's important to us to screen for the SDOH barriers that our patients may face, and our end goal is...
Login or Create an Account to see details.
Operations, Product
We like the ease of access for all employees in our system to use FindHelp, because not having to...
Login or Create an Account to see details.
Relationship
FindHelp recently took on Uno Health. Our system is ecstatic about the support coming through from...
Login or Create an Account to see details.
Relationship
There’s a compatibility of our staff with the FindHelp staff. The vendor is incredibly eager to...
Login or Create an Account to see details.
Product, Value
I love everything about Findhelp. This is a time where people don't know how to manage what is going...
Login or Create an Account to see details.
Product, Value
Findhelp is an online platform that connects people to local community resources. I hear the...
Login or Create an Account to see details.
Product
The majority of hospitals in my area use Findhelp. I don't understand why some hospitals don't use...
Login or Create an Account to see details.
Relationship, Product
Findhelp has three major things coming down the pipeline that I can't wait to get my hands on. The...
Login or Create an Account to see details.
Loyalty, Relationship
As I have worked with Findhelp over the last couple of years, I have seen their responsiveness to...
Login or Create an Account to see details.
Relationship
Findhelp's support is very prompt, and we get very aligned support between our dedicated...
Login or Create an Account to see details.
Operations
Findhelp has a lot of training materials that are published on their website, and they're really...
Login or Create an Account to see details.
Loyalty
Findhelp seems to be building a lot of integration capabilities. We have not yet leveraged them at...
Login or Create an Account to see details.
Relationship, Product
Findhelp has done a strong landscape analysis, or at least that is what I’ve observed as their...
Login or Create an Account to see details.
Loyalty, Relationship, Product
Findhelp is getting more connected to community-based organizations (CBOs) that have struggled to...
Login or Create an Account to see details.
Product
Findhelp is more intuitive than other solutions.
Login or Create an Account to see details.
Loyalty, Relationship
When it comes to addressing issues, it isn't that we don't have issues that come up. We are working...
Login or Create an Account to see details.
Relationship
I would tell others that if there is something they are looking to do, first of all, Findhelp is...
Login or Create an Account to see details.
Relationship
Part of Findhelp’s culture is to really partner with their customers to understand how they can best...
Login or Create an Account to see details.
Relationship, Product
Findhelp has the ability to pivot and think creatively. When there have been changes that come from...
Login or Create an Account to see details.
Loyalty, Relationship
Our previous vendor didn't work well with us, and we couldn't get things off the ground. It...
Login or Create an Account to see details.
Loyalty, Product
The biggest milestone that came with moving to the solution was getting integrated within Epic's...
Login or Create an Account to see details.
Relationship, Product
I would say Findhelp is doing well with proactivity. They definitely try to respond to user...
Login or Create an Account to see details.
Value
Findhelp is cheap, and we get our money's worth because it isn’t much of an investment....
Login or Create an Account to see details.
Relationship
There has been an annual forum with CBOs, health systems, and payers at the same table to share...
Login or Create an Account to see details.
Relationship, Product
The thing that I'm always emphasizing for Findhelp that maybe isn’t always heard as loudly as I want...
Login or Create an Account to see details.
Operations, Product
The fact that the system is open to as many users as possible is a strength. That has been a big...
Login or Create an Account to see details.
Relationship
I wouldn't say that Findhelp is super proactive. My biggest challenge has been that there has been a...
Login or Create an Account to see details.
Relationship, Product
Findhelp is definitely the best resource provider. I hear that from community partners and our...
Login or Create an Account to see details.
Relationship, Product
Findhelp just created a place where we could have a ticket open with them. We can see statuses and...
Login or Create an Account to see details.
Loyalty, Relationship
I have been really excited about a lot of the system's enhancements. It feels like the vendor will...
Login or Create an Account to see details.
Relationship, Product
We have had some technical issues with the system recently, and the system actually went down for a...
Login or Create an Account to see details.
Commentary Summary
Comment Type Breakout