Findhelp Commentary

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The functionalities don't always work out for our care teams to effectively do close-loop referrals...

When we suggest programs, Findhelp is very good at either listing them or reaching back out to say...

We have great communication with Findhelp, but there is an opportunity where it is always helpful...

The idea of typing a zip code and finding resources in Findhelp is invaluable. It is very user...

There is room for improvement in the reporting from Findhelp. Our caregivers give suggestions to...

What differentiates the Findhelp system from others is that our own clients can search on the site...

Our initial reason for bringing on Findhelp was for internal referral and collaboration. We are not...

The more that the network can be built within Findhelp, the more connections organizations have. I...

Findhelp is pretty good about training, but we also just had to train our staff. We did a whole lot...

For the first several years, Findhelp really reduced their cost for us because we were building, and...

Overall, we're pleased with Findhelp. One challenge we have is getting our staff to use it reliably...

We do our budget planning so far in advance. I had to ask for the next year's information, and the...

We're interested in ways to automate more with Findhelp so that we can remove our staff from being...

For us, closing the loop is very difficult. We have a large number of patients. The way we are doing...

The primary barrier our organization faces in advancing our social care strategy is that we do not...

Findhelp is a great resource for our population and our patients. It's easy to use and easy to...

With Findhelp, we don't really have a way of knowing whether the loop has been closed. To get...

We can see the impact of using Findhelp. Findhelp is a resource for our social workers and our...

As a healthcare organization, we do screen our patients for health-related social needs. Every...

Findhelp is really well partnered. When there is an issue, they usually get back to us the same day,...

Something that is a huge deal is the integrity and customer service provided by Findhelp. They are...

We chose Findhelp because there are very few companies in this field that have a large,...

It is hard with products like Findhelp to show an ROI because it is social as opposed to something...

Findhelp does live training for us, and they also have prerecorded trainings in their portal that...

The primary outcome we have achieved by using Findhelp is that we've standardized how we are...

A closed-loop social care referral means knowing whether the patient was connected to a service, got...

One thing that would improve the solution would be to improve the accountability of the information...

Findhelp is growing, and there's a movement toward more of their customers doing community outreach...

The area where we could do a little bit better is performance expectations because we do monitor our...

There are challenges with our partners and community-based organizations, and that applies to...

We meet regularly with both our Findhelp community engagement manager and customer success manager,...

Findhelp isn't always transparent with charges. They always end up being fair, but sometimes their...

I think Findhelp is good at development and innovation. We just have to bring a lot of ideas to them...

At a high level, we market Findhelp as a Google for social care needs. It's very easy to use, easy...

Not only is Findhelp user friendly, but it's also very approachable for community-based...

We're big fans of Findhelp, and we try to get everybody on it because it's only as good as the...

What's integral to the success of Findhelp within our network and health system is the fact that we...

The biggest challenge with Findhelp is more from our organization's perspective than the...

We have had to do a lot of workarounds, especially around data integration. As we're merging our...

Findhelp does a really great job of offering ongoing webinars, training, and certification programs...

Findhelp is very collaborative and very open to working with us on our specific needs. They're also...

Findhelp's support is inconsistent. In the past, we've had really good support, but since we...

There are definitely some gaps in Findhelp's capabilities. There are some features we've been hoping...

The biggest challenge for us with our social care strategy is the inconsistency of the platforms...

Findhelp has a lot of available training resources, and they are helpful. We do a lot of our own...

We've just really had the opportunity to collaborate with people we knew were working with Findhelp...

The primary barrier that we face in advancing our social healthcare strategy is the limited linkage...

The implementation of Findhelp within our environment can't connect to other organizations'...

Findhelp is flexible. We are going to be able to talk them through our process and see the things...

Our experience working in our state, where we've had multiple vendors, is that Findhelp provides the...

We’re working to provide closed-loop referrals to pregnant and parenting families in our area...

I think that some of the vendor's training is a little general, even when we have been working...

One of the things that I've tried to escalate with Findhelp is the historical data that they...

When we first vetted Findhelp, there were a variety of organizations providing similar services and...

Findhelp continues to offer new enhancements and opportunities to connect with the right partners on...

One barrier is that with the Findhelp platform and network, we don't want to reinvent the wheel. We...

With Findhelp, there's a particular enhancement or opportunity, but it doesn't have a great workflow...

We don't do a lot of training anymore, and it’s been a long time since we did our initial training,...

The only reason I wouldn't give Findhelp top marks is that when it comes to IT support, they...

There's a lot of information, and Findhelp does give us a lot of resources, but it is a little...

The challenge that I would warn someone about with Findhelp is the lift to actually stand up a full...

Findhelp is a great resource that is accessible to anybody. The vendor makes it very easy for...

It was great to hear all of the new AI things coming out from Findhelp. At one of their summits,...

Findhelp is very responsive. They're very collaborative. They're always happy to explain in great...

I do appreciate that Findhelp is creative and comes up with solutions for us to consider if what...

Our group ended up using Findhelp in a slightly more holistic, comprehensive way, almost like a case...

Findhelp does a lot for us; they are wonderful. They have gone out of their way to work with us...

We have had so many changes take place regarding our work with federal funding cuts and implications...

We have a partnership with Findhelp where we are bouncing ideas off each other; they are thinking...

We chose the vendor for multiple reasons, such as the cost, what they were providing, and the fact...

Findhelp’s training program was really good and very easy. They had these super short, very...

I would like to see more of Findhelp’s EHR integrations be bidirectional. EHR integration is one...

The account representative that we have is amazing and does a great job with us being a large health...

Findhelp does a really good job of training. They have a lot of great online hubs for people to...

Development is one thing that we've really been focused on with Findhelp. We want to understand what...

There's a lot of back-and-forth that goes on with trying to negotiate the cost of what we're paying...

Findhelp's strength is their ability to meet health systems' needs uniquely.

Findhelp is a tool that allows us to create a partner network that can be put into our EHR to enable...

I'm happy with Findhelp's training program, but it could be improved. Another opportunity for...

Findhelp could showcase some of the data they have available for CBOs and give some guidance to...

I am so impressed with Findhelp’s senior leadership team. Their CEO is just one of the most humble,...

We are using Findhelp to help people in need, and they are doing the work pretty cost effectively,...

Sustainability and scalability are some of our biggest rate-limiting factors with Findhelp. If we...

Findhelp could do more education for the CBOs. They do a really phenomenal job of updating the...

Findhelp is doing an excellent job of having market awareness, and they are acquiring groups that...

I know that Findhelp has better technologies that other groups have been able to embrace, but from...

I would recommend Findhelp, but it depends on how people are going to use it. It serves as a...

Findhelp makes the effort, but there are limitations. The customer wants to achieve their goals, but...

Findhelp has lots of training resources available on their webpages, and there are recurring...

We're really looking for the public-facing piece of Findhelp. We've used the closed-loop features in...

When it comes to vendor-related barriers, Findhelp is very useful for individuals who are...

The primary outcome our organization was trying to achieve by using Findhelp was to provide an easy...

Findhelp has been really responsive. They are really responsible when we've needed them to adjust...

We would like there to be more of a technology interface between what Findhelp has and what we have....

Findhelp has pretty good analytics around how they bucket. The analytics help us narrow down on...

Periodically, we review what else is out there, and Findhelp is still the best overall partner. We...

We've had a lot of issues with Findhelp's reporting capabilities. The one that is currently causing...

We have a lot of problems with the SQL database that we rely on for reporting. It is really poorly...

We've had a rocky go of it with Findhelp. Our current account management team is very good, but...

At more of a central navigator level, Findhelp is pretty easy for folks to pick up. We had a lot of...

With Findhelp, we've talked about wanting a better integration between the white-label...

The primary barrier we face in advancing our social care strategy is implementing Findhelp within...

Findhelp is user friendly, versatile, and is more than what we asked for. It accomplishes what we...

Findhelp as a vendor is super great to work with. They're responsive, they're flexible, and they're...

Findhelp tailored their solution to our organization and to our specific needs and our branding....

Closed-loop referrals for social care are an area where we continue to have the most opportunity,...

Findhelp is a very valued, collaborative partner. We participate in a collaborative effort to...

The area where Findhelp should focus their resources this year, and the area that would make the...

Regarding development and innovation, Findhelp is continuing to enhance their models and...

What’s driving the most value with Findhelp is the collaborative partnership; I have really...

When we think of all our competing priorities right now, we have to decide whether we want to have...

From an efficiency perspective, I have been doing this work for years, and before we had Findhelp's...

It's important to us to screen for the SDOH barriers that our patients may face, and our end goal is...

We like the ease of access for all employees in our system to use FindHelp, because not having to...

FindHelp recently took on Uno Health. Our system is ecstatic about the support coming through from...

There’s a compatibility of our staff with the FindHelp staff. The vendor is incredibly eager to...

I love everything about Findhelp. This is a time where people don't know how to manage what is going...

Findhelp is an online platform that connects people to local community resources. I hear the...

The majority of hospitals in my area use Findhelp. I don't understand why some hospitals don't use...

Findhelp has three major things coming down the pipeline that I can't wait to get my hands on. The...

As I have worked with Findhelp over the last couple of years, I have seen their responsiveness to...

Findhelp's support is very prompt, and we get very aligned support between our dedicated...

Findhelp has a lot of training materials that are published on their website, and they're really...

Findhelp seems to be building a lot of integration capabilities. We have not yet leveraged them at...

Findhelp has done a strong landscape analysis, or at least that is what I’ve observed as their...

Findhelp is getting more connected to community-based organizations (CBOs) that have struggled to...

Findhelp is more intuitive than other solutions.

When it comes to addressing issues, it isn't that we don't have issues that come up. We are working...

I would tell others that if there is something they are looking to do, first of all, Findhelp is...

Part of Findhelp’s culture is to really partner with their customers to understand how they can best...

Findhelp has the ability to pivot and think creatively. When there have been changes that come from...

Our previous vendor didn't work well with us, and we couldn't get things off the ground. It...

The biggest milestone that came with moving to the solution was getting integrated within Epic's...

I would say Findhelp is doing well with proactivity. They definitely try to respond to user...

Findhelp is cheap, and we get our money's worth because it isn’t much of an investment....

There has been an annual forum with CBOs, health systems, and payers at the same table to share...

The thing that I'm always emphasizing for Findhelp that maybe isn’t always heard as loudly as I want...