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FinThrive Government Reimbursement Manager Commentary
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Subject Expert
Brittani Oliver
Engagement Partner
KLAS Engagement Partner - Brittani Oliver
 

Commentary Summary

Comment Type Breakout

Positive
Neutral
Negative
0%
100%
 
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User Commentary

How to read commentary tags
1Comment Tone

What feeling does this excerpt express?

Based only on this individual comment—not the respondent's overall evaluation.

  • Positive
  • Neutral
  • Negative
2Pillars

What is this excerpt about?

One comment can relate to more than one customer-experience area.

Culture
Promises, expectations, and proactive service
Loyalty
Satisfaction, recommendation, buying again, and long-term plans
Operations
Training, implementation, and ease of use
Product
Quality, capabilities, integration, and new technology
Relationship
Support, partnership, and executive involvement
Value
Money's worth, fair charging, outcomes, and expectations
3Evaluation

How satisfied is the respondent overall?

The category comes from their Overall Score—not from the tone of this excerpt.

Software
90+
Very Satisfied
70–89.9
Satisfied
Below 70
Dissatisfied
Services
90+
Very Satisfied
80–89.9
Satisfied
Below 80
Dissatisfied
Why tags may differ: A very satisfied respondent can still share a negative comment about one specific issue.
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Director

FinThrive absolutely met our expectations. FinThrive is great to work with. They deliver reports...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Director

For one of our projects, we would like FinThrive to move more quickly and effectively on...

Comment Tone Positive
Pillars Loyalty, Relationship, Operations
Evaluation Unrated

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Director

There have been times with FinThrive when things have come in a few weeks after we were initially...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

 or  to see details.

Director

FinThrive does a great job with government reimbursement. FinThrive is our second-level firm. We...

Comment Tone Positive
Pillars Loyalty, Operations
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

In the 340B program, FinThrive accepts all of our 340B files and also reprocesses prior years. I...

Comment Tone Neutral
Pillars Services
Evaluation Unrated

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Analyst/Coordinator

We would most definitely hire FinThrive again. They are easy to work with. Emails are responded to...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

The quality of FinThrive’s staff is very good, and I’m very satisfied. The firm is easy to work...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

FinThrive has had account manager turnovers. We have bounced around a bit, but I know people move...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

FinThrive is a little pricey, to be blunt.

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Analyst/Coordinator

The tools provided by FinThrive are user-friendly. They deliver the results and are great....

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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Analyst/Coordinator

After we get things from FinThrive, there are a few things that we have to massage a little bit...

Comment Tone Negative
Pillars Services
Evaluation Unrated

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Director

I have been working with the firm for years. A lot of the people are the same, so there is...

Comment Tone Positive
Pillars Relationship, Operations, Services
Evaluation Unrated

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VP/Other Executive

The ROI is as advertised with FinThrive. They are an excellent group of people to work with. The...

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

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Director

I really believe in the work that FinThrive does. They are working on some improvements; we would...

Comment Tone Positive
Pillars Operations, Services
Evaluation Unrated

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Director

FinThrive is expensive, but the thing about FinThrive compared to another firm that we have used for...

Comment Tone Positive
Pillars Relationship, Operations, Value
Evaluation Unrated

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Director

FinThrive has taken on certain work that a lot of firms won’t even touch, and FinThrive has done a...

Comment Tone Positive
Pillars Loyalty, Operations, Value
Evaluation Unrated

 or  to see details.

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