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FinThrive Revenue Capture Commentary
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Subject Expert
Shawn Howell
Engagement Partner
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
FinThrive Revenue Capture works, but we're just really not seeing the changes to make the tool more...
FinThrive takes a long time to get things implemented, and there has been no material change or...
FinThrive Revenue Capture is really rules based, so it's a likelihood based on previous claims. It...
FinThrive does have user tools and training, but we still have to do a lot of work.
FinThrive Revenue Capture works fine. I have a weekly call with FinThrive to go through projects, so...
FinThrive almost saved themselves with the claims and ransomware issues that Change Healthcare had....
FinThrive’s customer service has degraded. I'm an old MedAssets client, so we went from years of...
The tool that connects the solution with our EHR was clunky. Things weren't flowing. We just needed...
FinThrive has a great product that identifies opportunities and has an excellent ROI.
There is no automation in FinThrive Revenue Capture. It is really based on statistics of what...
Commentary Summary
Comment Type Breakout