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First Health Advisory Security & Privacy Consulting Services Commentary
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Subject Expert
Shawn Howell
Engagement Partner
KLAS Engagement Partner - Shawn Howell
 

Commentary Summary

Comment Type Breakout

Positive
Neutral
Negative
0%
100%
 
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User Commentary

How to read commentary tags
1Comment Tone

What feeling does this excerpt express?

Based only on this individual comment—not the respondent's overall evaluation.

  • Positive
  • Neutral
  • Negative
2Pillars

What is this excerpt about?

One comment can relate to more than one customer-experience area.

Culture
Promises, expectations, and proactive service
Loyalty
Satisfaction, recommendation, buying again, and long-term plans
Operations
Training, implementation, and ease of use
Product
Quality, capabilities, integration, and new technology
Relationship
Support, partnership, and executive involvement
Value
Money's worth, fair charging, outcomes, and expectations
3Evaluation

How satisfied is the respondent overall?

The category comes from their Overall Score—not from the tone of this excerpt.

Software
90+
Very Satisfied
70–89.9
Satisfied
Below 70
Dissatisfied
Services
90+
Very Satisfied
80–89.9
Satisfied
Below 80
Dissatisfied
Why tags may differ: A very satisfied respondent can still share a negative comment about one specific issue.
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VP/Other Executive

First Health Advisory does a great job. They do training with us. They also help us when we have a...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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VP/Other Executive

First Health Advisory has exceeded our expectations. The one thing they did a really good job with...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

CISO

The partnership we have with First Health Advisory is the key piece for us because they are part of...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

 or  to see details.

CISO

First Health Advisory has helped out when we have had to initiate an incident response and pull the...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

 or  to see details.

CISO

We moved away from our previous firm to First Health Advisory because the alignment of services...

Comment Tone Positive
Pillars Loyalty, Value
Evaluation Unrated

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Director

First Health Advisory's consultants are very thorough and very professional. The account and sales...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

 or  to see details.

Director

First Health Advisory has helped us make sure the language in our outside contracts is favorable to...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Director

First Health Advisory is helping us drive outcomes together. I don't know if I squarely put our...

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

 or  to see details.

Director

I think First Health Advisory’s prices are too low for what we get. That is based on working with...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Director

We do reach out to First Health Advisory if we have questions in different areas, so we leverage...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Director

We started working with First Health Advisory because we needed to do a risk assessment. Every year,...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

 or  to see details.

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