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Firstsource Extended Business Office Commentary
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Subject Expert
Brittani Oliver
Engagement Partner
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
Firstsource requires more oversight than there should be for a vendor. They have a lot of turnover....
I have really good communication with Firstsource; I email our person back and forth on stuff every...
We have incredible rates from Firstsource; we just don’t always love how long it takes to get an...
Firstsource's service center overseas has very high levels of security and safety protocols, so...
Firstsource’s turnover rate has gone down substantially. Historically, with the onshore staff, we...
We have implemented simplified statements with Firstsource, and it was a lot of hard work. We had a...
Firstsource could have been a little more proactive in understanding the importance of a certain...
Firstsource has been great to work with. There are some things I have asked of them that I would...
Commentary Summary
Comment Type Breakout