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PopulationManager® Comments
Filtered view: All
Subject Expert
Commentary Summary
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User Commentary
VP/Other Executive
Functionality and Upgrades
I haven’t gotten anything new in a long time.
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VP/Other Executive
Functionality and Upgrades
We haven’t had any training. I do the training for new staff members when they come on board. The...
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VP/Other Executive
ROI / Cost (care and feeding)
We use the system to distribute three different questionnaires to all of the patients on a weekly...
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VP/Other Executive
Functionality and Upgrades
I logged in to the system today after not logging in for quite some time. Since COVID-19, we haven’t...
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VP/Other Executive
Relationship
We are such a small player in the overall scheme of things, but Forward Health Group is as...
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Director
Relationship
We have a very collaborative relationship with Forward Health Group. As they work on our data and...
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Director
Service and Support
Forward Health Group is very responsive to any questions that we have about the data once it is in...
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Director
ROI / Cost (care and feeding)
The system works very well. The vendor delivers what they say they are going to deliver. The current...
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Director
Relationship
In our situation, we are very limited and restricted in terms of getting data to the vendor. We are...
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Director
Service and Support
The dashboards are set up in a way that is very intuitive and easy to use. Whenever we have needed...
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Director
Functionality and Upgrades
Our leaders saw the wisdom of Forward Health Group, so they opened up the engagement. At this point,...
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Director
Functionality and Upgrades
One thing I like about the program is the attribution. The doctors can go in and take a look at the...
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Director
Technology
Our contact is very in tune with what is going on for the solution. The vendor offers a lot more...
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Director
Lessons Learned
All of the areas that the vendor is into and that they share with us are amazing. Those areas...
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Director
ROI / Cost (care and feeding)
The ROI has been great. The vendor hasn’t jerked things around. They have kept us on an even keel...
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Director
Service and Support
In terms of the vendor's ongoing support, they actually have standing calls with us. We put in a new...
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Director
ROI / Cost (care and feeding)
A year from now, our satisfaction will probably be the same. I don't think it will go up. When so...
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Director
Functionality and Upgrades
Satisfaction doesn't have to do with the vendor's delivery. The population management space is...
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Director
Functionality and Upgrades
In the past few months, we haven't seen many tangible outcomes. If people aren't being screened, it...
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Director
Functionality and Upgrades
We have been so consumed by COVID-19 that we haven't paid a lot of attention to population health...
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Director
ROI / Cost (care and feeding)
The vendor has done a good job. They avoid charging for every little thing. The system is very easy...
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Director
Functionality and Upgrades
I would definitely not buy PopulationManager again. Forward Health Group is constantly having to...
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Director
Service and Support
Forward Health Group's teams seem to have a lot of internal miscommunication. We develop metrics...
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Director
Implementation and Training
There is no online training or anything related to quality training from Forward Health Group. They...
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Director
Functionality and Upgrades
Forward Health Group sold PopulationManager as a complete solution for population health and...
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Director
Other Observations & Comments
Forward Health Group does not promote any sort of interoperability. They are a web-based service.
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Director
Functionality and Upgrades
I like the product itself, but the quality of the information is extremely low for population...
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Director
Functionality and Upgrades
The product has not changed, and everything looks pretty standard. Every time Forward Health Group...
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Director
Service and Support
Forward Health Group has a lack of communication within their own structure, especially in terms of...
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Director
Relationship
Forward Health Group is proactive in that they reach out often. The vendor executives were a lot...
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Director
ROI / Cost (care and feeding)
Forward Health Group needs to improve so that we get our money’s worth. They need to deliver what...
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Director
Service and Support
The only reason for others to purchase PopulationManager would be to set up any initial...
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