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PopulationManager® Comments
Subject Expert
Commentary Summary
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User Commentary
Director
Functionality and Upgrades
Our leaders saw the wisdom of Forward Health Group, so they opened up the engagement. At this point,...
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Director
Functionality and Upgrades
One thing I like about the program is the attribution. The doctors can go in and take a look at the...
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Director
Technology
Our contact is very in tune with what is going on for the solution. The vendor offers a lot more...
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Director
Lessons Learned
All of the areas that the vendor is into and that they share with us are amazing. Those areas...
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Director
ROI / Cost (care and feeding)
The ROI has been great. The vendor hasn’t jerked things around. They have kept us on an even keel...
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Director
Service and Support
In terms of the vendor's ongoing support, they actually have standing calls with us. We put in a new...
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Director
ROI / Cost (care and feeding)
A year from now, our satisfaction will probably be the same. I don't think it will go up. When so...
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Director
Functionality and Upgrades
Satisfaction doesn't have to do with the vendor's delivery. The population management space is...
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Director
Functionality and Upgrades
In the past few months, we haven't seen many tangible outcomes. If people aren't being screened, it...
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Director
Functionality and Upgrades
We have been so consumed by COVID-19 that we haven't paid a lot of attention to population health...
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Director
ROI / Cost (care and feeding)
The vendor has done a good job. They avoid charging for every little thing. The system is very easy...
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Director
Functionality and Upgrades
I would definitely not buy PopulationManager again. Forward Health Group is constantly having to...
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Director
Service and Support
Forward Health Group's teams seem to have a lot of internal miscommunication. We develop metrics...
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Director
Implementation and Training
There is no online training or anything related to quality training from Forward Health Group. They...
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Director
Functionality and Upgrades
Forward Health Group sold PopulationManager as a complete solution for population health and...
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Director
Other Observations & Comments
Forward Health Group does not promote any sort of interoperability. They are a web-based service.
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Director
Functionality and Upgrades
I like the product itself, but the quality of the information is extremely low for population...
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Director
Functionality and Upgrades
The product has not changed, and everything looks pretty standard. Every time Forward Health Group...
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Director
Service and Support
Forward Health Group has a lack of communication within their own structure, especially in terms of...
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Director
Relationship
Forward Health Group is proactive in that they reach out often. The vendor executives were a lot...
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Director
ROI / Cost (care and feeding)
Forward Health Group needs to improve so that we get our money’s worth. They need to deliver what...
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Director
Service and Support
The only reason for others to purchase PopulationManager would be to set up any initial...
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CMO
Service and Support
Forward Health Group is very hands on during their upgrades. They are in close contact with us for...
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CMO
Functionality and Upgrades
PopulationManager® does not have some of the capabilities that I wish it had. The system does work...
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CMO
Relationship
Forward Health Group is always readily available and responsive. They keep their promises.
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CEO/President
Interfacing and Integration
PopulationManager® isn't integrated into our EHR. If we had chosen to stay with the product long...
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CEO/President
Functionality and Upgrades
If a facility isn't trying to compare themselves to other facilities, I would highly recommend...
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CEO/President
Relationship
The vendor is very responsive and willing to tailor the product to our needs. Their responsiveness...
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VP/Other Executive
Functionality and Upgrades
There is so much information that is useful for our clinical people. If people haven't logged in and...
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VP/Other Executive
Relationship
Apparently, Forward Health Group has had some significant staff turnover, so we have had some...
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VP/Other Executive
Functionality and Upgrades
This system has been really terrific for us. We have been able to do some statistical analysis and...
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Director
Functionality and Upgrades
My ability to get data through Forward Health Group's product has improved dramatically. That used...
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Director
Functionality and Upgrades
Our dashboards aren't formatted the way our residents and our attendings need them to be. The last...
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Director
Other Observations & Comments
Our outpatient clinics use different software than Forward Health Group's product. The clinics have...
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Director
Service and Support
I would want my peers to know that Forward Health Group is very innovative. They try to understand...
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Manager
Relationship
The major problem is not with the system but with the company. Forward Health Group seems to have an...
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Manager
Functionality and Upgrades
Forward Health Group's system for population health has been great. It is loaded with sophisticated...
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Director
Service and Support
We have had bumps, but not necessarily with PopulationManager in and of itself. The bumps in the...
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Director
Functionality and Upgrades
Our work with Forward Health Group is to try to position our physicians into a population management...
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Director
Functionality and Upgrades
PopulationManager is so point and click that once someone gets the hang of it, the product is...
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Director
Functionality and Upgrades
Forward Health Group is very good about constantly upgrading their product. I love its...
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Director
Relationship
Michael Barbouche is the founder and CEO of Forward Health Group. I can email or call Michael...
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Director
Functionality and Upgrades
Forward Health Group's PopulationManager® is really good at identifying chronic diseases and health...
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Director
Relationship
Forward Health Group is very responsive. They are smaller and hungrier than other vendors. They keep...
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Director
Future Outlook
Forward Health Group's PopulationManager® tool is part of our long-term plans. If our EMR vendor...
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Director
ROI / Cost (care and feeding)
Forward Health Group's PopulationManager® tool is not that expensive. Forward Health Group has been...
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Director
Functionality and Upgrades
Forward Health Group has a great product and great competition, but they have a lot of competition....
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VP/Other Executive
Service and Support
In the past, I was able to use the system to get a very nice graph that showed the history of the...
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Director
Implementation and Training
The implementation was painful. Forward Health Group was supposed to be the experts. But their...
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Director
Implementation and Training
We use an older EMR, and I think that might be the reason why Forward Health Group was having so...
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Director
Implementation and Training
The post-implementation support has been up and down. Forward Health Group has had a lot of internal...
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Director
Service and Support
Forward Health Group needs to work on quality assurance. We find issues, we let Forward Health Group...
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Director
Lessons Learned
Other hospitals have asked me whether I would recommend the system. My answer is always the same....
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Director
Functionality and Upgrades
Before we began utilizing the system, we could provide a similar service internally utilizing SQL...
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Director
Other Observations & Comments
Reducing readmissions is a big priority. On the OP side, our goal is actually to prevent patients...
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Director
Service and Support
Overall, our experience with Forward Health Group has been very positive. They are responsive and...
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Manager
Relationship
Our account manager is excellent, responds to us promptly, and is very much on top of things. The...
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Manager
Other Observations & Comments
We had some struggles with Forward Health Group in the beginning. We were misled a little bit. More...
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Manager
ROI / Cost (care and feeding)
Forward Health Group charges for every little thing. I wanted to add some information to our actions...
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Manager
Service and Support
Forward Health Group has helped us optimize their tool, and they are open to giving us different...
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Manager
Functionality and Upgrades
Forward Health Group is good at providing benchmarking and ongoing performance assessments. They...
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Analyst/Coordinator
Relationship
Forward Health Group is delivering everything that we have asked for. They have often gone the extra...
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Analyst/Coordinator
ROI / Cost (care and feeding)
Forward Health Group doesn’t charge enough for the work that they do. Their rates are very...
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VP/Other Executive
Relationship
Forward Health Group has been much more responsive this last year. They changed their leadership...
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VP/Other Executive
Functionality and Upgrades
One of the challenges with PopulationManager® is that the data isn’t as timely as I would like it to...
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Manager
Relationship
I would implement PopulationManager® again. I like the product, and I know Michael Barbouche and...
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Manager
Other Observations & Comments
At first, Forward Health Group didn’t nickel-and-dime. They really tried to be as flexible as...
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Manager
Functionality and Upgrades
Forward Health Group has an issue with the quality of items that go into their portal. I think they...
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Manager
Relationship
We have met with Michael Barbouche. Several of our executives have met with the executives from...
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Manager
Functionality and Upgrades
We have been meeting with Forward Health Group to meet different measures. We are trying to define...
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Director
Functionality and Upgrades
PopulationManager is very easy to use and is intuitive. We have been able to hire some people to use...
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Director
ROI / Cost (care and feeding)
PopulationManager allows us to see the impact of things over time. We have been able to increase how...
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Director
Relationship
With eCW, we feel like we are one of many customers, so we don’t get hands-on responses from them....
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CMO
Functionality and Upgrades
I am unsure whether PopulationManager® is part of our long-term plans; there is a cost and a...
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CMO
Service and Support
Forward Health Group is very responsive and very diligent in following up on what they say they will...
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CMO
Interfacing and Integration
We like the characteristics of PopulationManager®, such as the design, custom reports, and the...
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CMO
Functionality and Upgrades
A key factor in whether we will keep PopulationManager® is consistency. Being able to trust the data...
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CMO
Lessons Learned
In order for the relationship to work, there needs to be close communication between someone in the...
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VP/Other Executive
Service and Support
I am really impressed with Forward Health Group. I recently needed some technical help, so I reached...
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VP/Other Executive
Functionality and Upgrades
PopulationManager is a great system. It is customizable, and that is very important for our...
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VP/Other Executive
Functionality and Upgrades
PopulationManager helps us extract risk scores for our individual patients at the time of admission....
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Manager
Functionality and Upgrades
PopulationManager® is a good product. We use it in the quality department to pull our numbers and...
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Manager
Functionality and Upgrades
We struggle with PopulationManager® because we have to run all of our reports internally. We upload...
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