PopulationManager® Comments

 

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User Commentary

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Director

Functionality and Upgrades

Our leaders saw the wisdom of Forward Health Group, so they opened up the engagement. At this point,...

Sep 2020
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Director

Functionality and Upgrades

One thing I like about the program is the attribution. The doctors can go in and take a look at the...

Sep 2020
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Director

Technology

Our contact is very in tune with what is going on for the solution. The vendor offers a lot more...

Sep 2020
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Director

Lessons Learned

All of the areas that the vendor is into and that they share with us are amazing. Those areas...

Sep 2020
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Director

ROI / Cost (care and feeding)

The ROI has been great. The vendor hasn’t jerked things around. They have kept us on an even keel...

Sep 2020
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Director

Service and Support

In terms of the vendor's ongoing support, they actually have standing calls with us. We put in a new...

Aug 2020
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Director

ROI / Cost (care and feeding)

A year from now, our satisfaction will probably be the same. I don't think it will go up. When so...

Aug 2020
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Director

Functionality and Upgrades

Satisfaction doesn't have to do with the vendor's delivery. The population management space is...

Aug 2020
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Director

Functionality and Upgrades

In the past few months, we haven't seen many tangible outcomes. If people aren't being screened, it...

Aug 2020
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Director

Functionality and Upgrades

We have been so consumed by COVID-19 that we haven't paid a lot of attention to population health...

Aug 2020
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Director

ROI / Cost (care and feeding)

The vendor has done a good job. They avoid charging for every little thing. The system is very easy...

Aug 2020
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Director

Functionality and Upgrades

I would definitely not buy PopulationManager again. Forward Health Group is constantly having to...

Apr 2020
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Director

Service and Support

Forward Health Group's teams seem to have a lot of internal miscommunication. We develop metrics...

Apr 2020
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Director

Implementation and Training

There is no online training or anything related to quality training from Forward Health Group. They...

Apr 2020
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Director

Functionality and Upgrades

Forward Health Group sold PopulationManager as a complete solution for population health and...

Apr 2020
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Director

Other Observations & Comments

Forward Health Group does not promote any sort of interoperability. They are a web-based service.

Apr 2020
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Director

Functionality and Upgrades

I like the product itself, but the quality of the information is extremely low for population...

Apr 2020
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Director

Functionality and Upgrades

The product has not changed, and everything looks pretty standard. Every time Forward Health Group...

Apr 2020
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Director

Service and Support

Forward Health Group has a lack of communication within their own structure, especially in terms of...

Apr 2020
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Director

Relationship

Forward Health Group is proactive in that they reach out often. The vendor executives were a lot...

Apr 2020
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Director

ROI / Cost (care and feeding)

Forward Health Group needs to improve so that we get our money’s worth. They need to deliver what...

Apr 2020
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Director

Service and Support

The only reason for others to purchase PopulationManager would be to set up any initial...

Apr 2020
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CMO

Service and Support

Forward Health Group is very hands on during their upgrades. They are in close contact with us for...

Dec 2019
 Helpful

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CMO

Functionality and Upgrades

PopulationManager® does not have some of the capabilities that I wish it had. The system does work...

Dec 2019
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CMO

Relationship

Forward Health Group is always readily available and responsive. They keep their promises.

Dec 2019
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CEO/President

Interfacing and Integration

PopulationManager® isn't integrated into our EHR. If we had chosen to stay with the product long...

Aug 2019
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CEO/President

Functionality and Upgrades

If a facility isn't trying to compare themselves to other facilities, I would highly recommend...

Aug 2019
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CEO/President

Relationship

The vendor is very responsive and willing to tailor the product to our needs. Their responsiveness...

Aug 2019
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VP/Other Executive

Functionality and Upgrades

There is so much information that is useful for our clinical people. If people haven't logged in and...

Apr 2019
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VP/Other Executive

Relationship

Apparently, Forward Health Group has had some significant staff turnover, so we have had some...

Apr 2019
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VP/Other Executive

Functionality and Upgrades

This system has been really terrific for us. We have been able to do some statistical analysis and...

Apr 2019
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Director

Functionality and Upgrades

My ability to get data through Forward Health Group's product has improved dramatically. That used...

Apr 2019
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Director

Functionality and Upgrades

Our dashboards aren't formatted the way our residents and our attendings need them to be. The last...

Apr 2019
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Director

Other Observations & Comments

Our outpatient clinics use different software than Forward Health Group's product. The clinics have...

Apr 2019
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Director

Service and Support

I would want my peers to know that Forward Health Group is very innovative. They try to understand...

Apr 2019
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Manager

Relationship

The major problem is not with the system but with the company. Forward Health Group seems to have an...

Mar 2019
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Manager

Functionality and Upgrades

Forward Health Group's system for population health has been great. It is loaded with sophisticated...

Mar 2019
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Director

Service and Support

We have had bumps, but not necessarily with PopulationManager in and of itself. The bumps in the...

Mar 2019
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Director

Functionality and Upgrades

Our work with Forward Health Group is to try to position our physicians into a population management...

Mar 2019
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Director

Functionality and Upgrades

PopulationManager is so point and click that once someone gets the hang of it, the product is...

Mar 2019
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Director

Functionality and Upgrades

Forward Health Group is very good about constantly upgrading their product. I love its...

Mar 2019
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Director

Relationship

Michael Barbouche is the founder and CEO of Forward Health Group. I can email or call Michael...

Mar 2019
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Director

Functionality and Upgrades

Forward Health Group's PopulationManager® is really good at identifying chronic diseases and health...

Mar 2019
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Director

Relationship

Forward Health Group is very responsive. They are smaller and hungrier than other vendors. They keep...

Mar 2019
 Helpful

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Director

Future Outlook

Forward Health Group's PopulationManager® tool is part of our long-term plans. If our EMR vendor...

Mar 2019
 Helpful

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Director

ROI / Cost (care and feeding)

Forward Health Group's PopulationManager® tool is not that expensive. Forward Health Group has been...

Mar 2019
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Director

Functionality and Upgrades

Forward Health Group has a great product and great competition, but they have a lot of competition....

Mar 2019
 Helpful

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VP/Other Executive

Service and Support

In the past, I was able to use the system to get a very nice graph that showed the history of the...

Aug 2018
 Helpful

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Director

Implementation and Training

The implementation was painful. Forward Health Group was supposed to be the experts. But their...

Aug 2018
 Helpful

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Director

Implementation and Training

We use an older EMR, and I think that might be the reason why Forward Health Group was having so...

Aug 2018
 Helpful

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Director

Implementation and Training

The post-implementation support has been up and down. Forward Health Group has had a lot of internal...

Aug 2018
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Director

Service and Support

Forward Health Group needs to work on quality assurance. We find issues, we let Forward Health Group...

Aug 2018
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Director

Lessons Learned

Other hospitals have asked me whether I would recommend the system. My answer is always the same....

Aug 2018
 Helpful

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Director

Functionality and Upgrades

Before we began utilizing the system, we could provide a similar service internally utilizing SQL...

Aug 2018
 Helpful

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Director

Other Observations & Comments

Reducing readmissions is a big priority. On the OP side, our goal is actually to prevent patients...

Aug 2018
 Helpful

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Director

Service and Support

Overall, our experience with Forward Health Group has been very positive. They are responsive and...

Aug 2018
 Helpful

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Manager

Relationship

Our account manager is excellent, responds to us promptly, and is very much on top of things. The...

Jun 2018
 Helpful

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Manager

Other Observations & Comments

We had some struggles with Forward Health Group in the beginning. We were misled a little bit. More...

Jun 2018
 Helpful

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Manager

ROI / Cost (care and feeding)

Forward Health Group charges for every little thing. I wanted to add some information to our actions...

Jun 2018
 Helpful

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Manager

Service and Support

Forward Health Group has helped us optimize their tool, and they are open to giving us different...

Jun 2018
 Helpful

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Manager

Functionality and Upgrades

Forward Health Group is good at providing benchmarking and ongoing performance assessments. They...

Jun 2018
 Helpful

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Analyst/Coordinator

Relationship

Forward Health Group is delivering everything that we have asked for. They have often gone the extra...

May 2018
 Helpful

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Analyst/Coordinator

ROI / Cost (care and feeding)

Forward Health Group doesn’t charge enough for the work that they do. Their rates are very...

May 2018
 Helpful

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VP/Other Executive

Relationship

Forward Health Group has been much more responsive this last year. They changed their leadership...

May 2018
 Helpful

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VP/Other Executive

Functionality and Upgrades

One of the challenges with PopulationManager® is that the data isn’t as timely as I would like it to...

May 2018
 Helpful

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Manager

Relationship

I would implement PopulationManager® again. I like the product, and I know Michael Barbouche and...

Apr 2018
 Helpful

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Manager

Other Observations & Comments

At first, Forward Health Group didn’t nickel-and-dime. They really tried to be as flexible as...

Apr 2018
 Helpful

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Manager

Functionality and Upgrades

Forward Health Group has an issue with the quality of items that go into their portal. I think they...

Apr 2018
 Helpful

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Manager

Relationship

We have met with Michael Barbouche. Several of our executives have met with the executives from...

Apr 2018
 Helpful

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Manager

Functionality and Upgrades

We have been meeting with Forward Health Group to meet different measures. We are trying to define...

Apr 2018
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Director

Functionality and Upgrades

PopulationManager is very easy to use and is intuitive. We have been able to hire some people to use...

Mar 2018
 Helpful

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Director

ROI / Cost (care and feeding)

PopulationManager allows us to see the impact of things over time. We have been able to increase how...

Mar 2018
 Helpful

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Director

Relationship

With eCW, we feel like we are one of many customers, so we don’t get hands-on responses from them....

Mar 2018
 Helpful

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CMO

Functionality and Upgrades

I am unsure whether PopulationManager® is part of our long-term plans; there is a cost and a...

Feb 2018
 Helpful

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CMO

Service and Support

Forward Health Group is very responsive and very diligent in following up on what they say they will...

Feb 2018
 Helpful

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CMO

Interfacing and Integration

We like the characteristics of PopulationManager®, such as the design, custom reports, and the...

Feb 2018
 Helpful

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CMO

Functionality and Upgrades

A key factor in whether we will keep PopulationManager® is consistency. Being able to trust the data...

Feb 2018
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CMO

Lessons Learned

In order for the relationship to work, there needs to be close communication between someone in the...

Feb 2018
 Helpful

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VP/Other Executive

Service and Support

I am really impressed with Forward Health Group. I recently needed some technical help, so I reached...

Nov 2017
 Helpful

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VP/Other Executive

Functionality and Upgrades

PopulationManager is a great system. It is customizable, and that is very important for our...

Nov 2017
 Helpful

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VP/Other Executive

Functionality and Upgrades

PopulationManager helps us extract risk scores for our individual patients at the time of admission....

Nov 2017
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Manager

Functionality and Upgrades

PopulationManager® is a good product. We use it in the quality department to pull our numbers and...

Oct 2017
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Manager

Functionality and Upgrades

We struggle with PopulationManager® because we have to run all of our reports internally. We upload...

Oct 2017