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PopulationManager® Comments
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KLAS Research Director - Bradley Hunter
Subject Expert

Bradley Hunter

Research Director

bradley.hunter@klasresearch.com

801-734-6277

 
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User Commentary

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Analyst/Coordinator

We are working on some enhancements. When we identify any opportunities as we use the product,...

Apr 2021
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Analyst/Coordinator

Forward Health Group looked like the best choice to provide exactly what we were looking for because...

Apr 2021
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(0)
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Analyst/Coordinator

Well, we have found PopulationManager to be a really useful tool for looking at data from both our...

Apr 2021
||
(0)
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Analyst/Coordinator

The ease of use is not about the software itself; it is about the type of end users we train on the...

Apr 2021
||
(0)
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Analyst/Coordinator

Forward Health Group has been really good about working with us. They guided us through exactly how...

Apr 2021
||
(0)
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Director

The vendor is not part of our long-term plans. There were a lot of issues from the beginning. The...

Feb 2021
||
(0)
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Director

The vendor is fairly responsive. They always pick up the phone, but at the same time, things seem to...

Feb 2021
||
(0)
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Director

I was expecting the solution to work a lot better and quicker than it did. I was expecting it to...

Feb 2021
||
(0)
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Director

The system is very slow. When we have multiple users using it, it becomes even slower to the point...

Feb 2021
||
(0)
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Director

For a while, the vendor was trying to keep us as partners. So, they were very proactive. They tried...

Feb 2021
||
(0)
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Director

The solution was never able to fully integrate with our EHR. The vendor had promised us that people...

Feb 2021
||
(0)
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Director

The recommendation I have for the vendor is to not focus that much on selling the product to the...

Feb 2021
||
(0)
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Director

In the past year and a half, the vendor has substantially improved their customer service. They have...

Feb 2021
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(0)
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VP/Other Executive

I haven’t gotten anything new in a long time.

Oct 2020
||
(0)
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VP/Other Executive

We haven’t had any training. I do the training for new staff members when they come on board. The...

Oct 2020
||
(0)
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VP/Other Executive

We use the system to distribute three different questionnaires to all of the patients on a weekly...

Oct 2020
||
(0)
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VP/Other Executive

I logged in to the system today after not logging in for quite some time. Since COVID-19, we haven’t...

Oct 2020
||
(0)
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VP/Other Executive

We are such a small player in the overall scheme of things, but Forward Health Group is as...

Oct 2020
||
(0)
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Director

We have a very collaborative relationship with Forward Health Group. As they work on our data and...

Oct 2020
||
(0)
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Director

Forward Health Group is very responsive to any questions that we have about the data once it is in...

Oct 2020
||
(0)
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Director

The system works very well. The vendor delivers what they say they are going to deliver. The current...

Oct 2020
||
(0)
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Director

In our situation, we are very limited and restricted in terms of getting data to the vendor. We are...

Oct 2020
||
(0)
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Director

The dashboards are set up in a way that is very intuitive and easy to use. Whenever we have needed...

Oct 2020
||
(0)
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Director

Our leaders saw the wisdom of Forward Health Group, so they opened up the engagement. At this point,...

Sep 2020
||
(0)
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Director

One thing I like about the program is the attribution. The doctors can go in and take a look at the...

Sep 2020
||
(0)
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Director

Our contact is very in tune with what is going on for the solution. The vendor offers a lot more...

Sep 2020
||
(0)
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Director

All of the areas that the vendor is into and that they share with us are amazing. Those areas...

Sep 2020
||
(0)
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Director

The ROI has been great. The vendor hasn’t jerked things around. They have kept us on an even keel...

Sep 2020
||
(0)
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Director

In terms of the vendor's ongoing support, they actually have standing calls with us. We put in a new...

Aug 2020
||
(0)
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Director

A year from now, our satisfaction will probably be the same. I don't think it will go up. When so...

Aug 2020
||
(0)
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Director

Satisfaction doesn't have to do with the vendor's delivery. The population management space is...

Aug 2020
||
(0)
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Director

In the past few months, we haven't seen many tangible outcomes. If people aren't being screened, it...

Aug 2020
||
(0)
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Director

We have been so consumed by COVID-19 that we haven't paid a lot of attention to population health...

Aug 2020
||
(0)
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Director

The vendor has done a good job. They avoid charging for every little thing. The system is very easy...

Aug 2020
||
(0)
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