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Centricity Cardiology Enterprise Solution Commentary
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Subject Expert
Monique Rasband
VP of Engagement
KLAS VP of Engagement - Monique Rasband
 

Commentary Summary

Comment Type Breakout

Positive
Neutral
Negative
0%
100%
 
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User Commentary

How to read commentary tags
1Comment Tone

What feeling does this excerpt express?

Based only on this individual comment—not the respondent's overall evaluation.

  • Positive
  • Neutral
  • Negative
2Pillars

What is this excerpt about?

One comment can relate to more than one customer-experience area.

Culture
Promises, expectations, and proactive service
Loyalty
Satisfaction, recommendation, buying again, and long-term plans
Operations
Training, implementation, and ease of use
Product
Quality, capabilities, integration, and new technology
Relationship
Support, partnership, and executive involvement
Value
Money's worth, fair charging, outcomes, and expectations
3Evaluation

How satisfied is the respondent overall?

The category comes from their Overall Score—not from the tone of this excerpt.

Software
90+
Very Satisfied
70–89.9
Satisfied
Below 70
Dissatisfied
Services
90+
Very Satisfied
80–89.9
Satisfied
Below 80
Dissatisfied
Why tags may differ: A very satisfied respondent can still share a negative comment about one specific issue.
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Analyst/Coordinator

The partnership between the clinical staff and the GE HealthCare technical staff is really...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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Analyst/Coordinator

GE HealthCare's project managers have been extraordinarily patient while our organization has been...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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Manager

With every new flavor that GE HealthCare makes, something is a little better. The current version...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

I'd like to see GE HealthCare take suggestions that are given and implement them more quickly and in...

Comment Tone Negative
Pillars Loyalty, Relationship, Product
Evaluation Unrated

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Manager

My take on Centricity Cardiology Enterprise Solution is that there aren't a lot of systems that do...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Manager

GE HealthCare does a lot with Tomtec. If we need training and Tomtec-type stuff, they get the Tomtec...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Manager

Because GE HealthCare is a large organization, it is very hard to deal with them. It is much easier...

Comment Tone Negative
Pillars Culture, Relationship
Evaluation Unrated

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Manager

GE HealthCare wants to charge us for every little thing, and I understand that nobody wants to be in...

Comment Tone Negative
Pillars Culture, Value
Evaluation Unrated

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Manager

Centricity Cardiology Enterprise Solution is too complicated. It has too many choices, and it...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

We can't view the nuclear images. We have to look at the images in a separate system. I'm not sure...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

All in all, we've been pretty good with Centricity Cardiology Enterprise Solution. We do...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

We're so used to using Centricity Cardiology Enterprise Solution. The upgrade is mostly around...

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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Manager

Regarding the training for Centricity Cardiology Enterprise Solution, I think it would be better to...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Manager

We don’t get a lot of surprises regarding charges from GE HealthCare.

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Manager

I think GE HealthCare does a lot. I know they've done a lot with intelligent reporting and have been...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Analyst/Coordinator

Product updates and fixes just don’t come for Centricity Cardiology Enterprise Solution. The...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

The main driver for me to choose GE HealthCare again is the support we receive. Our customer success...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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Manager

Most of the time, upgrades with GE HealthCare go okay. The system doesn't change as much as we'd...

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

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Manager

One of the most challenging things isn't really a downside of GE HealthCare but is more...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

GE HealthCare's biggest strengths are their innovation with the product and the support team. We...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

I like that Centricity Cardiology Enterprise Solution can be expanded across multiple sites. The...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

The biggest opportunity for Centricity Cardiology Enterprise Solution would be the use of Artificial...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Analyst/Coordinator

My recommendation for product improvement would be to modify the way image conversion works....

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

GE HealthCare basically offloaded all of their support needs to a third-party company overseas....

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

Centricity Cardiology Enterprise Solution was written by a German, and it just didn’t translate over...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

The structured reporting system in Centricity Cardiology Enterprise Solution is confusing and...

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

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Manager

When we had training for the implementation of cath-structured reporting in Centricity Cardiology...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Manager

I would like Centricity Cardiology Enterprise Solution to be in the cloud, but that is in our future....

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Manager

The measurement exchange works really well. It captures measurements directly from the devices and...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

GE HealthCare can't support the outdated operating system and has quoted a lot of money simply to...

Comment Tone Negative
Pillars Relationship, Value
Evaluation Unrated

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Manager

We are switching from GE HealthCare for our cardiology PACS. We are seeking an enterprise platform...

Comment Tone Negative
Pillars Loyalty, Value
Evaluation Unrated

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Manager

Structured reporting is a strength for GE HealthCare. The reports are very well designed and...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Manager

We like the echo integration and the reporting in the system. The structured reporting is so nice...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

What we are not getting from the vendor is the ability to reduce pain points. Resolving any issues...

Comment Tone Negative
Pillars Relationship, Value
Evaluation Unrated

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Manager

I haven't made any requests for new innovations or enhancements in a while, but I don't really get...

Comment Tone Negative
Pillars Loyalty, Relationship
Evaluation Unrated

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Manager

GE HealthCare is pretty good with training; I think they still have a pretty good process there. GE...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Manager

The application does what the vendor says it does, but it doesn't do that very well. And the vendor...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Manager

I think the vendor’s developers looked at doing structured reporting, but it just wasn’t going to...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

There are a few things the vendor does very well. On the modality side, I think they do a great job....

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Manager

I don't have all the information on what the cardiologists don’t like. I know there have been...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

We wouldn’t buy the solution again because the cardiologists don’t like it; they overall disapprove...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

Our recent experience with GE HealthCare has been good. The daily usage feature works really well....

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

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Manager

Centricity Cardiology Enterprise Solution is pretty expensive, and there may be some unexpected...

Comment Tone Negative
Pillars Culture, Value
Evaluation Unrated

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Manager

I don't think we are utilizing GE HealthCare's product to the extent that we could, and I don't feel...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Manager

GE HealthCare hasn't given us a vision for their new technology. We had an upgrade of Centricity...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

With vascular structure reporting, we have a project that is still ongoing. Some specific imaging...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

The bright side is that the last upgrade we did was for the viewer portion of Centricity Cardiology...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

Honestly, I can't really say that GE HealthCare has delivered much new technology at all. For...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

GE HealthCare doesn't keep their promises, but I don't feel like they really promise that much. GE...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Manager

It takes forever for GE HealthCare’s support people to actually get to an answer or a resolution if...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

There was some frustration with some of the administrative reports from Centricity Cardiology...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Manager

For Centricity Cardiology Enterprise Solution, I would like to have better integration with...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

We are actually looking at replacing Centricity Cardiology Enterprise Solution with something else....

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Manager

Centricity Cardiology Enterprise Solution is worth checking out because it has been around for a...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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