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Datalogue (Centricity Clinical Archive) Commentary
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Subject Expert
Monique Rasband
VP of Engagement
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
GE HealthCare has kind of changed their support model. Before, they would have a separate support...
GE HealthCare has a neutral archive; the challenge is getting stuff in and out due to heavy...
The customer support team has been helping us with the overall road map. It is nice to have...
The support from GE Healthcare is not fully there, but I will give them credit for more consistency...
GE HealthCare acquiring Intelerad is interesting, and it seems to be beneficial as long as they can...
GE HealthCare has been better at being more involved, and we are having regular check-ins with our...
GE HealthCare is very good for support. They work with us well, and I think we've had the...
For managing large amounts of data, Datalogue does a good job of that. But I think one of its...
We've standardized the VNA across the board. We continue to have the VNA as a separate entity...
Whether I recommend Datalogue depends on the use case. If an organization is managing large amounts...
We've built up such institutional knowledge in Datalogue that I can't even say the last time we...
We're looking for a hybrid archiving system, and GE did offer one. There could be positivity about that....
When we transferred from the old Centricity PACS RA1000 version to the current one, we had no...
None of my staff had training on the data archive, and I didn't get training.
GE HealthCare has pretty much been stagnant with development and innovation. GE HealthCare’s VNA...
GE HealthCare has come a long way with support, but we do have some days that are challenging when...
It’s been a while since I got any training from GE HealthCare.
I like the life-cycle manager in Datalogue. I like the archive better than I like the PACS. The...
I thought the price for Datalogue was high until I saw some other pricing, so GE HealthCare isn't...
The support team for GE HealthCare has been improving, and things are much more organized. We have...
GE HealthCare's VNA has been stable, but there is not a lot of new development, and GE HealthCare is...
GE HealthCare is behind in the cloud, but they are aware, and they are working to get there. They...
GE HealthCare has a deep understanding of enterprise imaging, but they just don't have the...
GE HealthCare provided training, but there was a lot of self-teaching. If the vendor's trainers had...
The biggest problem with GE HealthCare's support is that we tend to get put into their generic...
GE HealthCare needs a greater willingness to act on requests. The ability to respond to product...
Datalogue is a very vanilla solution, and it does the core job well. But when we try to be creative...
GE HealthCare has explained their strategy for moving forward with the product. They kind of shifted...
I used Datalogue specifically for image sharing. Conceptually, it could have worked, but in...
The tool has served us well for well over a decade. There is always something, but it is what we...
GE HealthCare is still good to us, but every company's support has gone down the past few years.
I found out GE HealthCare’s enterprise archive is not a VNA because it still writes proprietary data...
GE HealthCare could improve the routing rules and make them simpler.
We like the archive’s reliability, speed, and ease of use. The tools and the GUI are simple.
GE HealthCare has an online learning center that has tons and tons of classes, but a lot of the...
We plan to continue to use the system because it ties into our hemodynamics solution and measurement...
When we reach out to GE HealthCare for help, it is difficult to get support because we only have a...
The one thing that I was kind of disappointed about is that Centricity Clinical Archive Solution...
I haven’t had any training, but there is an upcoming training. GE HealthCare is willing to come out...
Centricity Clinical Archive Solution is very solid. It has a lot of uptime, and it is easy to use.
GE HealthCare's documentation is usually pretty easy to follow. However, there are so many things in...
We usually don't have major downtime or major issues with the system. We don't have to make a lot of...
I can't say we have had any ongoing training. However, the initial training was good. Centricity...
GE HealthCare is part of our long-term plans, and that is based on good experience. Our organization...
Commentary Summary
Comment Type Breakout