Caregiver Management Commentary

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GEOH could improve by finding a way to work more closely with the state to develop integrations and...

We left our last vendor because there were constant issues with the system failing us and slowing...

GEOH is flexible and can change things for complex agencies like ours. They come up with very...

GEOH is pretty well-rounded, and that is why we chose them. I can't think of any specific services...

With our previous software, we had only about a quarter of our claims automatically matched in the...

GEOH has a place where we can go and receive training. We can go and look for things. I can always...

I like the fact that if I need to get some work done, like changing a client schedule, and I have my...

We chose GEOH for time management. We left our last vendor because they did not offer billing; that...

If I schedule a visit in the solution for someone who is in a different time zone, the visit shows...

While Caregiver Management is good, some of the things that GEOH told us they would have in the...

The documentation in the solution is not bad. I would love to see the ability to drag and drop...

Authorizations are often not right in the system. For example, the system may say that there are 80...

I love GEOH, and I have no real big issues with them. Caregiver Management is not that hard to...

I love that the vendor's support people will text me when something is not right. They email me. I...

There has really not been a change one way or the other with collections using Caregiver Management...

The EHR is definitely something that GEOH could improve. Reports are another huge opportunity, so...

Our collection rates have not only increased but have also increased consistently. Billing is a big...

We are pleased with the system's price. We get our money's worth, and we don't feel overcharged. We...

Glitches will happen in any system, but I don't feel like GEOH drags out resolutions. They will tell...

The system does what we were promised it would do, but we always have to refresh it to make sure...

When there is an upgrade in the system, the training is led by our users. We know when an upgrade is...

GEOH is part of my long-term plans. I am not planning on going anywhere. However, when we are in...

GEOH has given me what I have asked for, and they have delivered what they said they would. GEOH's...

One thing that frustrates me is that whenever I have a technical issue, I always have to start the...

The main reason we selected GEOH was how easy it was to keep up with all of our notes in one area...

Overall, the vendor is reliable. The staff members are responsive and helpful. We had a certain...

If anything is going on outside with the insurance companies, the vendor tries to keep us updated....

We have been through multiple different vendors trying to do things. Though we have some concerns...

Collection rates have never been a problem. The state had a change where we had to go through...

The EVV system is stable, but it doesn't have things such as the application link, caregiver portal,...

We can't understand how there is money steadily being taken out of our account. That shouldn't be...

One function of GEOH's system that I absolutely hate is that the activity feed does not track times...

Our users don’t have any problems with GEOH's product. It is a very easy system to use once they get...

What GEOH offers right now simplifies my life, but I have to use another software system to meet...

GEOH could handle upgrades more quickly. I'm pretty hands-on with the software, so I don't just hand...

I want GEOH to eliminate me as an intermediary when there are issues with the software.

GEOH could improve their software. Their employee platform could be more interactive in terms of...

There are some things that I would like to see more of in GEOH’s system, like the ability to see the...

We would like GEOH to include documentation, employee hours, and a dashboard for missed check-ins,...

When GEOH's app gets updated, users have to delete the app and reinstall it. The vendor will tell us...

The majority of GEOH's employees don't have college degrees. They just have high school diplomas....

We would like GEOH to add documentation to client files for caregivers to see. My employees would...