Caregiver Management Commentary
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Relationship, Product
GEOH could improve by finding a way to work more closely with the state to develop integrations and...
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Loyalty
We left our last vendor because there were constant issues with the system failing us and slowing...
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Relationship, Product
GEOH is flexible and can change things for complex agencies like ours. They come up with very...
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Loyalty
GEOH is pretty well-rounded, and that is why we chose them. I can't think of any specific services...
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Product, Value
With our previous software, we had only about a quarter of our claims automatically matched in the...
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Operations
GEOH has a place where we can go and receive training. We can go and look for things. I can always...
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Product
I like the fact that if I need to get some work done, like changing a client schedule, and I have my...
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Loyalty
We chose GEOH for time management. We left our last vendor because they did not offer billing; that...
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Relationship, Product
If I schedule a visit in the solution for someone who is in a different time zone, the visit shows...
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Loyalty
While Caregiver Management is good, some of the things that GEOH told us they would have in the...
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Product
The documentation in the solution is not bad. I would love to see the ability to drag and drop...
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Product
Authorizations are often not right in the system. For example, the system may say that there are 80...
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Product
I love GEOH, and I have no real big issues with them. Caregiver Management is not that hard to...
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Relationship
I love that the vendor's support people will text me when something is not right. They email me. I...
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Product, Value
There has really not been a change one way or the other with collections using Caregiver Management...
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Product
The EHR is definitely something that GEOH could improve. Reports are another huge opportunity, so...
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Value
Our collection rates have not only increased but have also increased consistently. Billing is a big...
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Value
We are pleased with the system's price. We get our money's worth, and we don't feel overcharged. We...
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Loyalty, Relationship
Glitches will happen in any system, but I don't feel like GEOH drags out resolutions. They will tell...
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Culture, Product
The system does what we were promised it would do, but we always have to refresh it to make sure...
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Operations
When there is an upgrade in the system, the training is led by our users. We know when an upgrade is...
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Loyalty
GEOH is part of my long-term plans. I am not planning on going anywhere. However, when we are in...
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Operations, Product
GEOH has given me what I have asked for, and they have delivered what they said they would. GEOH's...
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Relationship
One thing that frustrates me is that whenever I have a technical issue, I always have to start the...
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Loyalty
The main reason we selected GEOH was how easy it was to keep up with all of our notes in one area...
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Relationship
Overall, the vendor is reliable. The staff members are responsive and helpful. We had a certain...
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Relationship
If anything is going on outside with the insurance companies, the vendor tries to keep us updated....
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Loyalty, Relationship
We have been through multiple different vendors trying to do things. Though we have some concerns...
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Relationship
Collection rates have never been a problem. The state had a change where we had to go through...
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Product
The EVV system is stable, but it doesn't have things such as the application link, caregiver portal,...
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Culture
We can't understand how there is money steadily being taken out of our account. That shouldn't be...
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Product
One function of GEOH's system that I absolutely hate is that the activity feed does not track times...
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Product
Our users don’t have any problems with GEOH's product. It is a very easy system to use once they get...
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Value
What GEOH offers right now simplifies my life, but I have to use another software system to meet...
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Operations, Product
GEOH could handle upgrades more quickly. I'm pretty hands-on with the software, so I don't just hand...
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Relationship, Product
I want GEOH to eliminate me as an intermediary when there are issues with the software.
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Product
GEOH could improve their software. Their employee platform could be more interactive in terms of...
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Product
There are some things that I would like to see more of in GEOH’s system, like the ability to see the...
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Product
We would like GEOH to include documentation, employee hours, and a dashboard for missed check-ins,...
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Product
When GEOH's app gets updated, users have to delete the app and reinstall it. The vendor will tell us...
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Relationship, Operations, Product
The majority of GEOH's employees don't have college degrees. They just have high school diplomas....
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Product
We would like GEOH to add documentation to client files for caregivers to see. My employees would...
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