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Americollect, a GetixHealth Company Debt Collection Services Commentary
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Subject Expert
Brittani Oliver
Engagement Partner
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
We use the firm for primary and secondary collections, and they do very well with aged accounts and...
I have never heard any patient complaints come through to our team about how calls were handled. The...
An unusually considerate motto stands out as something I do not hear from most collection agencies....
The firm meets our expectations. We want to see the improvements that they're coming up with to...
We pay for what the firm collects, so the value feels tied directly to results. If they collect...
The firm has been very easy to work with, especially when we need changes tied to our EHR. When we...
Americollect seems to be a little better than other firms with the information they bring to the...
If Americollect were bringing proactive solutions or strategies, that would be a big differentiator....
We just have a really good rep. They have a nice slide deck every month and react quickly when we...
Americollect does a pretty good job of being extra nice, and we rarely get a customer complaint, so...
GetixHealth is professional. They have a good training program and are focused on compliance....
Our expectations for GetixHealth would be a good reconciliation process for the accounts they handle...
We have been in partnership with GetixHealth for several years, and they continue to be a responsive...
GetixHealth is good at communicating changes in the law to us. They have wonderful customer service...
GetixHealth is awesome. The only reason we use another collection agency is that my policy is to...
Our average bad debt recovery rate just depends on when Americollect gets their inventory. With...
When you have multiple collection vendors, you want to keep things competitive, so we've started...
Where Americollect is exceeding our expectations is in their collections. They listen to what we're...
Our account executive is good and friendly, but it's almost like that person comes from an economic...
When we have technical things that we need to discuss because of files, or when we need to ask...
Americollect charges too much in my eyes, but I'm looking at the end results, and they get a...
Americollect is great. At one point, we went with a whole different type of program and vendor that...
Americollect is using a more text-based technology that matches more to what they feel is working...
Americollect did something new recently, and it caused a larger increase in what they're collecting....
I don't know about too much of the patient experience other than that Americollect is over 100% in...
Americollect is really good people. They take constructive criticism well. We had a problem with...
We use Americollect as one of our primary bad debt collection agencies. We split our inventory by...
GetixHealth's collection rate is a little low based on the industry standard. But I also think we...
GetixHealth's account representative is very good. I like the firm's reporting, and their...
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