Prime Suite (PM) Comments

 

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Current Time Inside Cache Tag Helper: 9/19/2020 10:44:08 PM and Model.EvProductId = 1904

Commentary Summary

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User Commentary

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CMIO

ROI / Cost (care and feeding)

The vendor doesn't avoid charging for every little thing. They have a tendency to nickel-and-dime.

Jul 2020
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CMIO

Implementation and Training

The vendor's ongoing training is horrible, and the training materials are incredibly cumbersome and...

Jul 2020
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CMIO

Service and Support

The vendor support has improved significantly. During the COVID-19 crisis, the vendor has created...

Jul 2020
 Helpful

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CMIO

Functionality and Upgrades

The vendor could definitely simplify the billing features. There is a lot of functionality that is...

Jul 2020
 Helpful

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CEO/President

Other Observations & Comments

The product is fairly easy to use, and from a training perspective, it is functional. I want to be...

Jun 2020
 Helpful

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Manager

Service and Support

I don't think I could say that any vendor keeps their promises. Greenway Health isn’t horrible, but...

Mar 2020
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Manager

Functionality and Upgrades

The system is doing well with its ease of use, and it gives the staff the ability to customize and...

Mar 2020
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Manager

Other Observations & Comments

I would like to see more support from the vendor with the development, and I would like to see them...

Mar 2020
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CMIO

Functionality and Upgrades

Overall, things with the system are going well. As our staff members have worked in the system, they...

Mar 2020
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CMIO

ROI / Cost (care and feeding)

Greenway Health does a good job of not overcharging or nickel-and-diming for everything.

Mar 2020
 Helpful

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CMIO

Functionality and Upgrades

The PM system isn't as easy for our end users to use as the EMR is. The PM side is a little complex,...

Mar 2020
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CMIO

Future Outlook

Our overall satisfaction with the system will be the same over the next year. I don't foresee any...

Mar 2020
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Manager

Functionality and Upgrades

I am not worried about the ease of use of our practice management product. Our end users don't...

Mar 2020
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Manager

ROI / Cost (care and feeding)

I don't feel like Greenway Health is overcharging for what they are doing. When clients understand...

Mar 2020
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Manager

Service and Support

Greenway Health absolutely keeps their promises with the PM product. They keep us updated. Greenway...

Mar 2020
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Manager

Functionality and Upgrades

Greenway Health can develop the community portal where we put in all of our cases.

Mar 2020
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Manager

Relationship

It is important that Greenway Health and the IT team work well together and that they don't fight....

Mar 2020
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Manager

Service and Support

We got an upgrade, and the resource from Greenway Health that did the upgrade told me to send a text...

Mar 2020
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Manager

Functionality and Upgrades

The functionality of the Greenway Health system is amazing. My staff does a great job with the...

Mar 2020
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Manager

Relationship

Greenway Health does a pretty good job of being proactive. They tell us immediately when a hotfix is...

Mar 2020
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Manager

Functionality and Upgrades

There are a lot of shortcomings with Greenway Health. Recommending Greenway Health would depend on a...

Feb 2020
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Manager

Service and Support

Greenway Health lacks offerings, and they have an inability to deliver on the offerings that they do...

Feb 2020
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Manager

Functionality and Upgrades

I would like to see Greenway Health focus more on specialties. There are some things on the schedule...

Feb 2020
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Director

ROI / Cost (care and feeding)

Greenway Health does not keep all of their promises. We pay a user-based fee, but I would call it...

Feb 2020
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Director

Implementation and Training

There was no initial training when we first went live with Prime Suite. We haven’t had any ongoing...

Feb 2020
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Director

Functionality and Upgrades

Prime Suite is not user friendly from an end-user standpoint. The practice management side of the...

Feb 2020
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Director

Service and Support

We had a major change with Greenway Health, and one would be forgiven for assuming that the project...

Feb 2020
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Director

Functionality and Upgrades

Prime Suite was poorly designed from the beginning. It requires quite a bit of investment to tweak...

Feb 2020
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Director

Future Outlook

We have multispecialty groups. Prime Suite is nobody's favorite, but it works well enough for...

Sep 2019
 Helpful

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Director

Service and Support

Overall, Prime Suite has been fine. Greenway Health has been very supportive and helpful to work with....

Sep 2019
 Helpful

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Director

Other Observations & Comments

Greenway Health is in the middle of the road when it comes to charging for every little thing. There...

Sep 2019
 Helpful

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Director

Technology

Greenway Health has a mobile platform that has been around for several years, and the chatter was...

Sep 2019
 Helpful

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Manager

Relationship

Greenway Health doesn’t treat their customers like customers. We feel like we are a number. Greenway...

May 2019
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Manager

Relationship

Greenway Health’s executives have said they would visit us several times, but they have never...

May 2019
 Helpful

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Manager

Functionality and Upgrades

If Greenway Health gets to a point where they aren’t going to continue supporting the system, they...

Apr 2019
 Helpful

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Manager

Service and Support

The quality of Greenway Health’s support depends on how straightforward a question is or how long a...

Apr 2019
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Manager

Implementation and Training

Greenway Health’s education is pretty high tech for their PM system. They forget that when we try to...

Mar 2019
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Manager

Functionality and Upgrades

I absolutely love Greenway Health's PM system. My staff loves it. Providers hate whatever we have....

Mar 2019
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Manager

Relationship

I have gotten many phone calls from other vendors wanting to get their foot in the door, but I have...

Mar 2019
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Manager

Relationship

Greenway Health really does try to be proactive. They try to reach out and let us know what is going...

Mar 2019
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Manager

Sales and Contracting

Greenway Health tends to change their service representatives a lot. The thing I don't like about...

Mar 2019
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Manager

Functionality and Upgrades

Greenway Health is on the up and up. They are aware of and on top of all the changes, and they are...

Dec 2018
 Helpful

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Manager

Relationship

Greenway Health acquired a PM system, and with that acquisition, they gave us the opportunity to...

Dec 2018
 Helpful

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Manager

ROI / Cost (care and feeding)

Our finance department did feel that Greenway Health was nickel-and-diming us, but things have...

Dec 2018
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Director

Service and Support

Greenway Health put out their Vitera product recently, and that was when the employee turnover...

Nov 2018
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Director

Service and Support

All the people we worked with at Greenway Health, including account managers, salespeople, and...

Nov 2018
 Helpful

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Director

Service and Support

We evaluated our licenses from Greenway Health, and we found that we had a lot of extra licenses. We...

Nov 2018
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Director

Functionality and Upgrades

We had a couple of calls with Greenway Health’s former CEO about the direction of the company...

Nov 2018
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Director

Functionality and Upgrades

We have become more dissatisfied with Greenway Health each year. We have been using Prime Suite for...

Nov 2018
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CMIO

Functionality and Upgrades

Our organization is going through some changes, and we are deciding which PM system to stick with....

Nov 2018
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CMIO

Interfacing and Integration

Greenway Health could do a little better at developing new technology and better integration. We...

Nov 2018
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CMIO

Technology

Greenway Health hasn’t done a lot of upgrades, so I don’t feel like they are keeping pace with the...

Nov 2018
 Helpful

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CMIO

ROI / Cost (care and feeding)

Greenway Health is very responsive, and they make sure we get a good value for what we pay for their...

Nov 2018
 Helpful

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Manager

Functionality and Upgrades

I would like to see better search engines around the ICD-10 diagnoses, and I would like to be able...

Nov 2018
 Helpful

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Manager

Functionality and Upgrades

Because we are a pediatric office, we have what is considered family billing, and Prime Suite...

Nov 2018
 Helpful

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Manager

Functionality and Upgrades

We can’t edit a claim after we have already created it. We have to go in and void all the charges...

Nov 2018
 Helpful

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Manager

Relationship

We have a customer experience manager that is assigned to us. So if we are not getting answers...

Nov 2018
 Helpful

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Manager

Service and Support

I would love to have the ability to bypass the tier-one support to get to a higher level of support...

Nov 2018
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

The billing portion if user friendly and easy to read. The processes work really well. We have used...

Oct 2018
 Helpful

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Analyst/Coordinator

Implementation and Training

I learned so much at the conference, but I had to be in Washington D.C. for three days. All the...

Oct 2018
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

The system works very well for our billing department. We put out thousands of claims per month, and...

Oct 2018
 Helpful

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Analyst/Coordinator

Service and Support

We have a good representative who is always helpful. We can call that person whenever we have a problem....

Oct 2018
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

I have always been an advocate of Prime Suite. I really like it, and it is a great system. We were...

Oct 2018
 Helpful

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Analyst/Coordinator

Implementation and Training

When we first got the system, the training was poor, and updates weren’t done very well. The system...

Oct 2018
 Helpful

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Physician

Interfacing and Integration

Prime Suite works pretty well with the third-party system we use to review and scrub the billing....

Sep 2018
 Helpful

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CMIO

Other Observations & Comments

Greenway Health has made some tweaks to their PM system, but it is mostly the same. They are doing a...

May 2018
 Helpful

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Manager

Functionality and Upgrades

The reporting function in Prime Suite is substandard. Solutions to government requirements, like...

Feb 2018
 Helpful

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Director

Functionality and Upgrades

Prime Suite's strength is its scheduling flexibility. We can personalize schedules by doctor, and...

Jan 2018
 Helpful

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Director

Functionality and Upgrades

Prime Suite's weakness is reporting. There are certain things the office people want to see whenever...

Jan 2018
 Helpful

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VP/Other Executive

Other Observations & Comments

I like the reporting capabilities for practice management in Prime Suite. Sometimes I can't get my...

Nov 2017
 Helpful

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VP/Other Executive

Service and Support

When I call Greenway with a problem, somebody will usually help me immediately. One time I had to...

Nov 2017
 Helpful

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Physician

Future Outlook

The mobile app has been improved significantly. The basic Prime Suite chart is fairly unchanged, and...

Nov 2017
 Helpful

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CEO/President

ROI / Cost (care and feeding)

In the past, Greenway avoided charging for every little thing, but now they nickel-and-dime. They do...

Oct 2017
 Helpful

 or  to see details.

CEO/President

Service and Support

Greenway’s support has improved significantly over the last year or two. They’re much better at...

Oct 2017
 Helpful

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CEO/President

Functionality and Upgrades

The main thing that stands out for Greenway PM is ease of use. Most people can pick it up fairly...

Oct 2017
 Helpful

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CEO/President

Relationship

Greenway's support has improved over the last couple of years. They are much better at being...

Oct 2017
 Helpful

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CEO/President

Functionality and Upgrades

The Greenway PM system is easy to use. Most people can quickly pick it up. People don't need to know...

Oct 2017
 Helpful

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CEO/President

Functionality and Upgrades

We want better reporting tools. The system uses Crystal Reports, but people need to be able to...

Oct 2017
 Helpful

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Manager

Functionality and Upgrades

There are still some issues with Greenway’s practice management solution. We go to Greenway's...

Oct 2017
 Helpful

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Manager

Functionality and Upgrades

I love that Greenway does the inactive patients' bills. Greenway Prime Suite is easy to get around...

Oct 2017
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Manager

Relationship

When we are working with a specific company or practice, we start to learn things from each other,...

Oct 2017
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COO

Relationship

Prime Suite's PM side is better than our other Greenway solutions. But it is hard to get past some...

Oct 2017
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Director

Functionality and Upgrades

The PM side of Greenway Prime Suite is really the weak link in the product. We had to purchase an...

Sep 2017
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