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Prime Suite (PM)
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Aaron Gleave
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KLAS Research Director - Aaron Gleave
 
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User Commentary

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COO

Functionality and Upgrades

Greenway Health has been flat-footed with all their upgrades. They didn't anticipate, predict, or...

Jul 2022
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COO

Implementation and Training

Greenway Health had a strategy to merge two products, Intergy EHR and Prime Suite, into a solution...

Jul 2022
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Manager

Sales and Contracting

There is room for improvement in upgrading the overall product. After the vendor originally did a...

Jul 2022
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Manager

Functionality and Upgrades

We really like the reporting that we get out of Prime Suite; the system does a fantastic job.

Jul 2022
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Manager

ROI / Cost (care and feeding)

We had a horrible implementation process with Prime Suite. I still feel like we get nickel-and-dimed...

May 2022
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Manager

Implementation and Training

Greenway Health has done a lot better with training in the last couple of years. They have a...

May 2022
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Manager

Service and Support

I hope our satisfaction with Prime Suite will improve with the upcoming updates. I am worried about...

May 2022
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Manager

Functionality and Upgrades

I don't think Prime Suite is so bad. Some parts of the system are a little cumbersome and don't flow...

May 2022
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Manager

Service and Support

Greenway Health's service is okay, but it has changed. Greenway Health is outsourcing their support...

May 2022
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Manager

Functionality and Upgrades

Greenway Health said that they weren't going to update or support the product anymore and that we...

May 2022
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Manager

ROI / Cost (care and feeding)

Greenway Health keeps their promises, although that might take them a while. Greenway Health is...

May 2022
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Manager

Relationship

We have had Greenway Health's product for a long time. Greenway Health has performed very well until...

Feb 2022
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Manager

Service and Support

Greenway Health’s support has taken a dive. The vendor outsources their support, and the support...

Feb 2022
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Manager

Functionality and Upgrades

Recently, we had an upgrade that was a disaster. Greenway Health ended up taking it back a few times...

Feb 2022
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Manager

Functionality and Upgrades

Once the vendor pushes an update for Prime Suite, the update gets done fairly quickly. Our grievance...

Jan 2022
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Related Articles
Article
KLAS article icon
Keys to Winning in an Old Market: The Recipe for PM Success
05 June 19    |   Aaron Gleave
It intrigues me that we are still seeing so much evolution in a market with legacy products. Perhaps PM vendors are still learning what is most important to providers. Luckily, KLAS’ recent Practice M



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