Prime Suite (PM) Comments

 

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Current Time Inside Cache Tag Helper: 11/27/2020 10:29:44 PM and Model.EvProductId = 1904

Commentary Summary

Positive
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Neither
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Negative
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User Commentary

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CMIO

ROI / Cost (care and feeding)

The vendor doesn't avoid charging for every little thing. They have a tendency to nickel-and-dime.

Jul 2020
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CMIO

Implementation and Training

The vendor's ongoing training is horrible, and the training materials are incredibly cumbersome and...

Jul 2020
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CMIO

Service and Support

The vendor support has improved significantly. During the COVID-19 crisis, the vendor has created...

Jul 2020
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CMIO

Functionality and Upgrades

The vendor could definitely simplify the billing features. There is a lot of functionality that is...

Jul 2020
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CEO/President

Other Observations & Comments

The product is fairly easy to use, and from a training perspective, it is functional. I want to be...

Jun 2020
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Manager

Service and Support

I don't think I could say that any vendor keeps their promises. Greenway Health isn’t horrible, but...

Mar 2020
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Manager

Functionality and Upgrades

The system is doing well with its ease of use, and it gives the staff the ability to customize and...

Mar 2020
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Manager

Other Observations & Comments

I would like to see more support from the vendor with the development, and I would like to see them...

Mar 2020
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CMIO

Functionality and Upgrades

Overall, things with the system are going well. As our staff members have worked in the system, they...

Mar 2020
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CMIO

ROI / Cost (care and feeding)

Greenway Health does a good job of not overcharging or nickel-and-diming for everything.

Mar 2020
 Helpful

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CMIO

Functionality and Upgrades

The PM system isn't as easy for our end users to use as the EMR is. The PM side is a little complex,...

Mar 2020
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CMIO

Future Outlook

Our overall satisfaction with the system will be the same over the next year. I don't foresee any...

Mar 2020
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Manager

Functionality and Upgrades

I am not worried about the ease of use of our practice management product. Our end users don't...

Mar 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

I don't feel like Greenway Health is overcharging for what they are doing. When clients understand...

Mar 2020
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Manager

Service and Support

Greenway Health absolutely keeps their promises with the PM product. They keep us updated. Greenway...

Mar 2020
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Manager

Functionality and Upgrades

Greenway Health can develop the community portal where we put in all of our cases.

Mar 2020
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Manager

Relationship

It is important that Greenway Health and the IT team work well together and that they don't fight....

Mar 2020
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Manager

Service and Support

We got an upgrade, and the resource from Greenway Health that did the upgrade told me to send a text...

Mar 2020
 Helpful

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Manager

Functionality and Upgrades

The functionality of the Greenway Health system is amazing. My staff does a great job with the...

Mar 2020
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Manager

Relationship

Greenway Health does a pretty good job of being proactive. They tell us immediately when a hotfix is...

Mar 2020
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Manager

Functionality and Upgrades

There are a lot of shortcomings with Greenway Health. Recommending Greenway Health would depend on a...

Feb 2020
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Manager

Service and Support

Greenway Health lacks offerings, and they have an inability to deliver on the offerings that they do...

Feb 2020
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Manager

Functionality and Upgrades

I would like to see Greenway Health focus more on specialties. There are some things on the schedule...

Feb 2020
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Director

ROI / Cost (care and feeding)

Greenway Health does not keep all of their promises. We pay a user-based fee, but I would call it...

Feb 2020
 Helpful

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Director

Implementation and Training

There was no initial training when we first went live with Prime Suite. We haven’t had any ongoing...

Feb 2020
 Helpful

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Director

Functionality and Upgrades

Prime Suite is not user friendly from an end-user standpoint. The practice management side of the...

Feb 2020
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Director

Service and Support

We had a major change with Greenway Health, and one would be forgiven for assuming that the project...

Feb 2020
 Helpful

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Director

Functionality and Upgrades

Prime Suite was poorly designed from the beginning. It requires quite a bit of investment to tweak...

Feb 2020
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