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KLAS Research Director - Aaron Gleave
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Manager

The practice management system works well. It is pretty self-explanatory. None of the systems are...

Feb 2021
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CMIO

The vendor doesn't avoid charging for every little thing. They have a tendency to nickel-and-dime.

Jul 2020
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CMIO

The vendor's ongoing training is horrible, and the training materials are incredibly cumbersome and...

Jul 2020
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CMIO

The vendor support has improved significantly. During the COVID-19 crisis, the vendor has created...

Jul 2020
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CMIO

The vendor could definitely simplify the billing features. There is a lot of functionality that is...

Jul 2020
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CEO/President

The product is fairly easy to use, and from a training perspective, it is functional. I want to be...

Jun 2020
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Manager

I don't think I could say that any vendor keeps their promises. Greenway Health isn’t horrible, but...

Mar 2020
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Manager

The system is doing well with its ease of use, and it gives the staff the ability to customize and...

Mar 2020
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Manager

I would like to see more support from the vendor with the development, and I would like to see them...

Mar 2020
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CMIO

Overall, things with the system are going well. As our staff members have worked in the system, they...

Mar 2020
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CMIO

Greenway Health does a good job of not overcharging or nickel-and-diming for everything.

Mar 2020
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CMIO

The PM system isn't as easy for our end users to use as the EMR is. The PM side is a little complex,...

Mar 2020
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CMIO

Our overall satisfaction with the system will be the same over the next year. I don't foresee any...

Mar 2020
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Manager

I am not worried about the ease of use of our practice management product. Our end users don't...

Mar 2020
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Manager

I don't feel like Greenway Health is overcharging for what they are doing. When clients understand...

Mar 2020
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Manager

Greenway Health absolutely keeps their promises with the PM product. They keep us updated. Greenway...

Mar 2020
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Manager

Greenway Health can develop the community portal where we put in all of our cases.

Mar 2020
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Manager

It is important that Greenway Health and the IT team work well together and that they don't fight....

Mar 2020
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Manager

We got an upgrade, and the resource from Greenway Health that did the upgrade told me to send a text...

Mar 2020
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Manager

The functionality of the Greenway Health system is amazing. My staff does a great job with the...

Mar 2020
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Manager

Greenway Health does a pretty good job of being proactive. They tell us immediately when a hotfix is...

Mar 2020
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Decision Insights Report 2018: National Trends & Best Practices
April 2018



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