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Prime Suite (PM) Commentary
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Chris Clune
Research Director
KLAS Research Director - Chris Clune
 
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User Commentary

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Manager

Product

For Prime Suite, we needed third-party support for BI. We are also using third-party solutions for...

Jun 2025
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Manager

Loyalty, Product

Prime Suite isn't perfect, but we know it, and it works well enough to stay on the list. Prime Suite...

Jun 2025
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Manager

Product

The system doesn't have a worklist, and I don’t love that. I’m a big worklist person. If someone...

Jun 2025
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COO

Product

We use Prime Suite EHR and Prime Suite PM. The solutions use single sign-on, so both solutions can...

Apr 2025
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COO

Culture, Loyalty, Value

Greenway Health is sure trying to deliver new technology that meets our needs, but I don't have it...

Apr 2025
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Director

Operations, Product

Greenway Health's system is not particularly user-friendly on the practice management side. The...

Mar 2025
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Director

Relationship, Product

When we come across an issue, a new CPT code, or a report that I need the vendor to custom build,...

Mar 2025
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Director

Operations

For the implementation of the analytics platform, the data that was coming from Greenway Health was...

Mar 2025
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Director

Relationship, Operations

There is no training for Prime Suite. I don't feel like Greenway Health has a relationship with us...

Sep 2024
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Director

Product

We have quite a few issues with lag and latency in Prime Suite's performance. We get errors where...

Sep 2024
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Director

Culture, Loyalty, Relationship, Product

Greenway Health does not keep all their promises. They are trying to switch their user interfaces to...

Sep 2024
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