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Prime Suite (PM)
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Aaron Gleave
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KLAS Research Director - Aaron Gleave
 
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User Commentary

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Manager

I don't think Prime Suite is so bad. Some parts of the system are a little cumbersome and don't flow...

May 2022
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Manager

Greenway Health's service is okay, but it has changed. Greenway Health is outsourcing their support...

May 2022
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Manager

Greenway Health said that they weren't going to update or support the product anymore and that we...

May 2022
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Manager

Greenway Health keeps their promises, although that might take them a while. Greenway Health is...

May 2022
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Manager

We have had Greenway Health's product for a long time. Greenway Health has performed very well until...

Feb 2022
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Manager

Greenway Health’s support has taken a dive. The vendor outsources their support, and the support...

Feb 2022
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Manager

Recently, we had an upgrade that was a disaster. Greenway Health ended up taking it back a few times...

Feb 2022
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Manager

Once the vendor pushes an update for Prime Suite, the update gets done fairly quickly. Our grievance...

Jan 2022
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COO

Prime Suite is working fairly well. We aren’t running into huge issues.

Aug 2021
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COO

Greenway Health’s support people don't call me to see whether I have any questions, problems, or...

Aug 2021
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Article
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Keys to Winning in an Old Market: The Recipe for PM Success
05 June 19    |   Aaron Gleave
It intrigues me that we are still seeing so much evolution in a market with legacy products. Perhaps PM vendors are still learning what is most important to providers. Luckily, KLAS’ recent Practice M



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