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Guidehouse Financial / Clinical Improvement Consulting Commentary
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Subject Expert
Daniel Zeitner
VP of Engagement
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
Guidehouse had a bit of a thankless task working for us. It's hard to come into a project where they...
The biggest challenge I had with Guidehouse the whole time was that I did not feel like we knew the...
I actually don't know that Guidehouse did a great job of being a strategic partner. The work was...
Guidehouse is helping us get patients to the doctors faster. Our overall process is less confusing...
Guidehouse has a lot of expertise in access. They were very good. Where they struggled a little bit,...
We had a real challenge with change management, and I don't know whether that was on Guidehouse or...
Guidehouse helped bring structure to a problem that we were already circling around. I don't know...
I thought the Guidehouse staff members and consultants were all excellent. Honestly, they were all...
We've been talking about things for a while, and Guidehouse was helpful in actually helping us turn...
Guidehouse has exceeded our expectations. The coders complete their work. I never have to remind the...
The coders that the firm provides are of high quality. Initially, the coders were able to help us...
The person from Guidehouse who is over the offshore coders is very good at letting us know about...
Guidehouse is always available to us if we have questions. I have a very positive relationship with...
When we started working with Guidehouse, we were also working with another firm. We got rid of the...
We have seen decreased costs with Guidehouse because their pricing is more reasonable than what we...
The firm has a very knowledgeable team. I would recommend Guidehouse for any Epic install or optimization....
Guidehouse is always open, responsive, and engaging, and they give good advice. We have a good...
In terms of a financial outcome, we had very discrete goals and objectives. We set targets for each...
Guidehouse is a really solid firm. I didn’t feel like I was being pitched to constantly. I enjoyed...
Guidehouse pulled out our independent data to predict where they thought we would be headed. That...
When it comes to our partnership with the firm, they checked in with us a few months into our new...
In general, the communication from Guidehouse is good. We did have a situation where Guidehouse...
Guidehouse has been incredible. They have been a significant resource for me and my team. My team...
The executive team from Guidehouse that is assigned to our account checks regularly with me to see...
If we have questions about something, Guidehouse probably has a resource in their organization...
What we have been able to achieve with Guidehouse has been huge for us. Also, if I have questions on...
Commentary Summary
Comment Type Breakout