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Guidehouse Payer Strategy & Contracting Commentary
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Subject Expert
Mike Smith
VP of Engagement
KLAS VP of Engagement - Mike Smith
 

Commentary Summary

Comment Type Breakout

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Neutral
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User Commentary

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VP/Other Executive

I would highly recommend Guidehouse. They have a very consistent, deep knowledge and understanding...

Comment Tone Positive
Pillars Loyalty, Services
Evaluation Unrated

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VP/Other Executive

There are a lot of unknowns. Obviously, not every situation is the same, so there's always a gap...

Comment Tone Negative
Pillars Operations, Services
Evaluation Unrated

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VP/Other Executive

Guidehouse was extremely helpful. They helped us do things we could not do. I've been working for a...

Comment Tone Positive
Pillars Loyalty, Relationship, Operations, Value
Evaluation Unrated

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VP/Other Executive

More bench strength would have made Guidehouse's staff and consultants rate at the top of the scale....

Comment Tone Negative
Pillars Services
Evaluation Unrated

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VP/Other Executive

Guidehouse has been meeting expectations. I wouldn't say they have exceeded them. To exceed...

Comment Tone Negative
Pillars Relationship, Services
Evaluation Unrated

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VP/Other Executive

I think that Guidehouse generally brings people to the table with practical experience in the work...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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VP/Other Executive

The regular meetings we had with Guidehouse to keep us up-to-date on progress were excellent in the...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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VP/Other Executive

The partner we had for the project was pretty much on every single call. Every time I was on calls,...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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VP/Other Executive

I was fairly satisfied with our project we just did, as well as other projects we have done....

Comment Tone Neutral
Pillars Operations
Evaluation Unrated

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VP/Other Executive

The challenges I experienced with Guidehouse’s staffing and consultants came down to experience, as...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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VP/Other Executive

I feel like Guidehouse really understands us and what is important to us. We are aligning priorities...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

Guidehouse produces information in the way that we ask for it. They have standard products and...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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VP/Other Executive

Guidehouse has exceeded my expectations because they have provided a lot of information that I...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

Guidehouse does not avoid charging for every little thing. They charge us for everything that they...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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VP/Other Executive

What is most valuable about the staff and consultants from Guidehouse is that they are able to not...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CFO

The engagement with Guidehouse is an expensive engagement. It is taking a lot of time and a lot of...

Comment Tone Neutral
Pillars Operations, Value
Evaluation Unrated

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CFO

We are still using Guidehouse. Their team has become a partner of ours, and we definitely don't look...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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CFO

The whole point of the engagement with Guidehouse was to get a deep dive to see where we were in the...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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VP/Other Executive

Guidehouse met our expectations and exceeded them at times, but I wouldn't say they consistently...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

The engagement was good. We like working with Guidehouse. We have worked with them on several...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

I wouldn't buy Guidehouse's services again, but that is not really because of the firm; it is...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Director

Guidehouse is typical with sales, so there is always more to add on. We get to the end, and there...

Comment Tone Neutral
Pillars Services
Evaluation Unrated

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Director

Guidehouse was able to drill down on data and help confirm information that we thought was true, and...

Comment Tone Positive
Pillars Services
Evaluation Unrated

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Director

With Guidehouse, there could have been more actionable items given to us. The firm could have had...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

Guidehouse is very experienced. They have done work for a number of providers, so they were able to...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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VP/Other Executive

Guidehouse is very good at tailoring the engagement to our specific needs, and we were quite pleased...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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VP/Other Executive

We received information from Guidehouse on where our contracted rates with our payers stand versus...

Comment Tone Positive
Pillars Operations, Value
Evaluation Unrated

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VP/Other Executive

We have used Guidehouse before to get a sense for where our rates stood relative to the market, both...

Comment Tone Positive
Pillars Loyalty, Operations
Evaluation Unrated

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VP/Other Executive

When we were setting up the parameters of the project, Guidehouse asked a lot of questions about our...

Comment Tone Positive
Pillars Operations, Services, Value
Evaluation Unrated

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VP/Other Executive

When there were questions that came up as to the data they were presenting, Guidehouse was willing...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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VP/Other Executive

The report Guidehouse provided was very succinct, and it was what we were looking for. It is...

Comment Tone Positive
Pillars Loyalty, Operations
Evaluation Unrated

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VP/Other Executive

In general, there was a lot of turnover amongst the Guidehouse consultants, and that led to some...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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VP/Other Executive

Guidehouse exceeds our expectations by adding stuff into the engagement without charging extra on...

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

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VP/Other Executive

What I found most valuable about Guidehouse’s staff and consultants was their subject matter...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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VP/Other Executive

An area where Guidehouse could improve is actually more of an opinion of the consultants' character...

Comment Tone Neutral
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

Guidehouse brought a process to us that we did not know about, and it was incredibly valuable. It is...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

One of the higher-ups at Guidehouse just understands this space really well, and I was really happy...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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VP/Other Executive

There was some variation in the consultants from Guidehouse. The firm had some excellent...

Comment Tone Neutral
Pillars Relationship, Operations
Evaluation Unrated

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