HCLTech Enterprise IT Services Commentary
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Subject Expert
Daniel Zeitner
Research Director
Commentary Summary
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User Commentary
Relationship
Some of HCLTech’s staff members are great, and some are terrible. The quality of their staff is in...
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Relationship
At a macro level, HCLTech is a really good company. I think what they bring to our account at times...
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Operations, Value
I believe HCLTech could further enhance their offerings by leveraging automation and AI in their...
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Loyalty
We work with other systems integrators, and in some cases, their efforts overlap with HCLTech’s....
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Relationship, Services, Value
I greatly value HCLTech’s flexibility and adaptability. When leadership and priorities have shifted,...
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Relationship
The first challenge we have encountered using HCLTech's services is that there is a lot of change...
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Relationship
HCLTech has been a partner when it comes to execution, but I wouldn't give a full strategic...
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Relationship
The consultants from HCLTech are more doers than thought leaders. In a sense, they execute well when...
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Value
The best part we like about HCLTech is that they are very flexible. They don't nickel-and-dime us....
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Relationship, Services
One firm we use has a very strong modernization practice when it comes to modernizing a legacy stack...
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Loyalty, Relationship
We always do an RFP process for any initiative that we have, but HCLTech is one of our strategic...
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Relationship
The firm demonstrates strong executive alignment and the capability to deliver effectively. However,...
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Value
HCLTech definitely delivered, and I have heard that they delivered the savings target that we were...
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Relationship, Services
We have had some challenges with HCLTech. The transition team was really strong, and it felt like we...
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Operations, Value
HCLTech is struggling with the basics. For example, we thought we would be farther along in areas...
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Services
We had a lot of complaints about a language barrier, be it perceived or real, with HCLTech's...
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Operations, Services
On the network, computation, and digital workplace things, HCLTech struggles with talent. We deal...
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Loyalty
We are considering moving away from HCLTech, and other firms stand out to us with their healthcare...
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Loyalty
My recommendation of HCLTech would depend on whether I liked the person who was asking for the...
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Loyalty, Operations
Cost was one reason we outsourced the work to HCLTech, but economies of scale and standardization...
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Loyalty
We chose HCLTech years ago because of my previous experience with them. They did a good job,...
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Value
We have achieved outcomes with HCLTech in driving new solutions and reducing overall support costs....
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Services
We are not happy with HCLTech at this point. Where HCLTech falls down miserably is the front end....
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Value
We have had cost savings with HCLTech, and we have realized some, not all, of the value of HCLTech....
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Relationship
The challenges that we have had with HCLTech have been from a knowledge perspective. We do things to...
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Relationship, Services
We were pretty direct in terms of showing HCLTech our environment so that there would be no...
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Loyalty, Relationship
HCLTech has so much movement in the account that things that should be easy aren’t easy yet. The...
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Value
It seemed like HCLTech would try to charge for every little thing, and we would always push back,...
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Relationship, Services
Regarding my overall satisfaction with HCLTech, we have some accountability. I certainly wouldn't...
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Relationship, Value
I wouldn't recommend HCLTech. It seems like we had to drive them to tangible outcomes. I would give...
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