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HCLTech Enterprise IT Services Commentary
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Subject Expert
Daniel Zeitner
VP of Engagement
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
The primary drivers that led us to go with HCLTech were purely financial. We needed to cut costs...
We've been able to do a lot of really good things in terms of automation and reducing technical...
There's a lot of churn in the staff we work with at HCLTech, and I think that's fairly common,...
I would tell others that they have to be engaged with the firm and make the mental shift to managing...
I see HCLTech as a really good partner. They worked hard to be a good account partner, did the best...
I don’t have a lot of strong negatives, but I also haven’t had many moments where I’d say the firm's...
I get excited every time the firm lands a new healthcare client because the more they build up...
The expected outcomes are to meet all of the critical measures and the KPIs we agreed to in the...
We're in the midst of refactoring our expectations for HCLTech, specifically in the transformation...
Agentic AI is the primary driver behind our decision to insource more work. HCLTech and some of the...
On the infrastructure side, HCLTech is doing a really good job with routine operational activities....
When I recommend HCLTech, I make sure people understand what they're getting into. From an account...
When you look at HCLTech's application development versus their application support, they certainly...
We have started to see a number of larger organizations build out their own models internally and...
For any net-new applications or major replatforms of existing applications, we've decided we're...
I don't know how HCLTech is with bigger accounts. We are a smaller account, so the firm is good in...
These days, HCLTech’s account management is better, but I still rate it middle of the road. The firm...
In terms of HCLTech helping us think through AI and giving guidance on things, I haven't seen that...
I rate HCLTech low on strategic partnership because of resource quality. We aren't an organization...
The days of having a single large system integrator are gone in my mind. Boutique firms are...
Our annual spend with HCLTech is not as big as with other companies because we are spread across...
Going with HCLTech was an organic evolution. They were good with some of the initiatives that they...
Commentary Summary
Comment Type Breakout