HCLTech Enterprise IT Services Commentary
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Daniel Zeitner
Research Director
KLAS Research Director - Daniel Zeitner
 
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User Commentary

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CTO

Relationship

Some of HCLTech’s staff members are great, and some are terrible. The quality of their staff is in...

Nov 2025
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CTO

Relationship

At a macro level, HCLTech is a really good company. I think what they bring to our account at times...

Nov 2025
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Director

Operations, Value

I believe HCLTech could further enhance their offerings by leveraging automation and AI in their...

Aug 2025
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Director

Loyalty

We work with other systems integrators, and in some cases, their efforts overlap with HCLTech’s....

Aug 2025
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Director

Relationship, Services, Value

I greatly value HCLTech’s flexibility and adaptability. When leadership and priorities have shifted,...

Aug 2025
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VP/Other Executive

Relationship

The first challenge we have encountered using HCLTech's services is that there is a lot of change...

Aug 2025
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VP/Other Executive

Relationship

HCLTech has been a partner when it comes to execution, but I wouldn't give a full strategic...

Aug 2025
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VP/Other Executive

Relationship

The consultants from HCLTech are more doers than thought leaders. In a sense, they execute well when...

Aug 2025
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VP/Other Executive

Value

The best part we like about HCLTech is that they are very flexible. They don't nickel-and-dime us....

Aug 2025
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VP/Other Executive

Relationship, Services

One firm we use has a very strong modernization practice when it comes to modernizing a legacy stack...

Aug 2025
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VP/Other Executive

Loyalty, Relationship

We always do an RFP process for any initiative that we have, but HCLTech is one of our strategic...

Aug 2025
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CIO

Relationship

The firm demonstrates strong executive alignment and the capability to deliver effectively. However,...

Jun 2025
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CTO

Value

HCLTech definitely delivered, and I have heard that they delivered the savings target that we were...

Apr 2025
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CTO

Relationship, Services

We have had some challenges with HCLTech. The transition team was really strong, and it felt like we...

Apr 2025
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CTO

Operations, Value

HCLTech is struggling with the basics. For example, we thought we would be farther along in areas...

Apr 2025
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CTO

Services

We had a lot of complaints about a language barrier, be it perceived or real, with HCLTech's...

Apr 2025
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CTO

Operations, Services

On the network, computation, and digital workplace things, HCLTech struggles with talent. We deal...

Apr 2025
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CTO

Loyalty

We are considering moving away from HCLTech, and other firms stand out to us with their healthcare...

Apr 2025
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CTO

Loyalty

My recommendation of HCLTech would depend on whether I liked the person who was asking for the...

Apr 2025
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CTO

Loyalty, Operations

Cost was one reason we outsourced the work to HCLTech, but economies of scale and standardization...

Apr 2025
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CIO

Loyalty

We chose HCLTech years ago because of my previous experience with them. They did a good job,...

Apr 2025
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CIO

Value

We have achieved outcomes with HCLTech in driving new solutions and reducing overall support costs....

Apr 2025
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CIO

Services

We are not happy with HCLTech at this point. Where HCLTech falls down miserably is the front end....

Apr 2025
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CIO

Value

We have had cost savings with HCLTech, and we have realized some, not all, of the value of HCLTech....

Apr 2025
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CIO

Relationship

The challenges that we have had with HCLTech have been from a knowledge perspective. We do things to...

Apr 2025
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CIO

Relationship, Services

We were pretty direct in terms of showing HCLTech our environment so that there would be no...

Apr 2025
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CIO

Loyalty, Relationship

HCLTech has so much movement in the account that things that should be easy aren’t easy yet. The...

Apr 2025
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CTO

Value

It seemed like HCLTech would try to charge for every little thing, and we would always push back,...

Feb 2025
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CTO

Relationship, Services

Regarding my overall satisfaction with HCLTech, we have some accountability. I certainly wouldn't...

Feb 2025
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CTO

Relationship, Value

I wouldn't recommend HCLTech. It seems like we had to drive them to tangible outcomes. I would give...

Feb 2025
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