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Healthcare IT Leaders Managed IT Services Commentary
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Subject Expert
Daniel Zeitner
VP of Engagement
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
A percentage of my staff left, and I had contractors coming in to cover our implementation. We...
Healthcare IT Leaders met our expectations. Bringing in the firm is a difficult process when we have...
We're bringing Healthcare IT Leaders' staff in, and the opportunity for them is to communicate and...
Healthcare IT Leaders is good at account management. Their work is really to get us where we need to...
With Healthcare IT Leaders, the outcome that we're looking at is the drive to ticket resolution....
We only have one person from Healthcare IT Leaders for integrations, so if we have multiple...
Healthcare IT Leaders has shown us things that our previous firm never showed us, and those things...
I don’t have any complaints about Healthcare IT Leaders. We are getting value out of our investment....
When we set up this program with Healthcare IT Leaders, they listened to our workflows, mission, and...
If someone were asking about Healthcare IT Leaders, I would tell them about the turnaround time, the...
With Healthcare IT Leaders, I don't get calls anymore in the middle of the night. Before we...
Healthcare IT Leaders is exceeding the SLAs. When I've looked at the call volumes, answer times, and...
What set Healthcare IT Leaders apart was their knowledge of some of the core applications we have,...
Healthcare IT Leaders has been very flexible with us. We contracted for certain services up front,...
Healthcare IT Leaders is a very strong and caring partner. They feel less like a managed service...
Healthcare IT Leaders has skin in the game and in the success of our overall projects. When we...
The success of the work we had done previously with Healthcare IT Leaders naturally led to...
The firm is helping us analyze requests to identify areas where we could do problem management and...
We have established a pretty good governance structure with the firm. Our time with the firm is very...
I chose the firm for a few reasons. Healthcare IT Leaders has a track record of delivering legacy...
The firm has delivered on our expectations. From a project perspective, we put our whole attention...
Commentary Summary
Comment Type Breakout