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Healthcare IT Leaders Technical Services Commentary
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Subject Expert
Daniel Zeitner
VP of Engagement
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
There were pockets where Healthcare IT Leaders did more than I expected. Especially in the area of...
Healthcare IT Leaders' core work and the people they have brought in to date fall somewhere between...
The real goal of the project is to convert the software and make sure we keep the lights on. We want...
Across the industry, everyone is way too expensive. Relative to their peers and other people we pay,...
It is very hard to find highly qualified, experienced people who can do this type of work and keep...
With Healthcare IT Leaders, we did a really good job of defining the scope, and that served us well....
Healthcare IT Leaders has generally exceeded expectations. They have pretty much delivered on...
Due to the work we did with Healthcare IT Leaders, we have been able to have more audits and more...
We have been working to improve the process of configuration with Healthcare IT Leaders. When there...
There have been a couple of third parties that Healthcare IT Leaders used that didn't work out. We...
With Healthcare IT Leaders, we have rolled out a lot of initiatives for pay practices, and I don't...
Our person from Healthcare IT Leaders does a great job at configuration, but communication is not...
Healthcare IT Leaders does everything that we need them to do. Healthcare IT Leaders is a great...
I can't think of any significant areas for improvement for the firm. Their team has done an...
We were looking for an average subject matter expert in the application we were implementing, but...
We chose Healthcare IT Leaders because they had flexible staffing and the right resources at the...
Commentary Summary
Comment Type Breakout