Clinical Edge (formerly GuidingCare) Commentary

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HealthEdge is always quite an expensive sticker shock for us.

HealthEdge's support is average. Response times on tickets are average, but making a change to the...

I can't really think of anything earth shattering or major that the vendor has put into their...

When we were preparing for a CMS mandate, one of our vendors indicated that they had worked with...

We recently went live with some of HealthEdge’s modules. It was a successful implementation. It was...

We have a great client success manager from HealthEdge. This person is very responsive, and I love...

HealthEdge did train-the-trainer sessions when we implemented the solution. They did not come back...

I do think HealthEdge is innovative. They're definitely trying to stay ahead of the curve. They have...

We definitely felt a difference when HealthEdge acquired Altruista. Altruista was a small company....

We get a lot of complaints about HealthEdge’s reporting, especially their Tableau and front-end...

We don't use the HealthEdge integration, Care-Payer, between GuidingCare and HealthRules Payer....

We've been live for so long that we don't really leverage HealthEdge's training. I know that on the...

What I'd like to see improved on the GuidingCare side just comes back to support. That's probably...

There are more capabilities beyond what we're already utilizing. We also do reference calls whenever...

We truly feel that we are partners with HealthEdge in general. They apply our feedback and...

We're on a more regular cadence with releases, which is new for us. We can get bug fixes and minor...

HealthEdge is really pushing a lot of AI. They're looking ahead and trying to integrate a lot of AI...

On the negative side, HealthEdge has changed hands in terms of majority ownership at least once in...

We have implemented some things that we didn't have yet, and they have had a positive impact. We...

Overall, things are going really well with HealthEdge. They've really started to mature in their...

HealthEdge has been and continues to be a great partner. We're very happy with the solution and the...

I have seen improvements with GuidingCare and things that would positively impact us. However,...

HealthEdge’s licensing for GuidingCare is pretty competitive compared to that of some of the other...

GuidingCare is good, but HealthEdge needs to work on support, and we have to be a very engaged...

HealthEdge’s processes need to be a little tighter in some of the upgrades and rollouts. As a...

The road map and vision are definitely strengths for GuidingCare. HealthEdge is investing a lot in...

HealthEdge is doing things so differently from UST HealthProof in how they engage with clients and...

We do not receive formal training from HealthEdge. Support is provided primarily through...

HealthEdge’s support is not strong. We use Jira to log defects and issues, but HealthEdge does not...

HealthEdge needs to significantly improve their APIs. They are very basic, while our data sets are...

Our in-house solutions are more expensive than HealthEdge. HealthEdge is priced per member per month...

We have a very strong partner with our account manager at HealthEdge. I share positive feedback...

For a straightforward health plan with one or two markets, I would strongly recommend HealthEdge's...

In the past two years, HealthEdge has made internal structural changes that have led to more...

We hold regular business reviews and review our strategic clinical road map. We always present our...

The GuidingCare application is more intuitive than others I have seen and offers greater...

With GuidingCare, we are getting close to a full 360-degree view of all of our enrollees. We can do...

One thing that HealthEdge has done that has had a positive impact is working with us to integrate...

We want the care managers to better summarize the information that is captured in this solution so...

HealthEdge should focus on GuidingCare’s ability to gain insights from the data that we are plowing...