HealthMark Release of Information Commentary
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Jaren Day
Research Director
KLAS Research Director - Jaren Day
 
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User Commentary

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Manager

Operations

The transition to using Healthmark Group's services was easy. The firm created implementation plans...

Jun 2025
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Director

Operations

In the clinical space, one of the things we need is to be able to see the date of completion or when...

Jun 2025
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Director

Relationship, Services

Our HealthMark Group account representative is phenomenal. They make sure that we have everything...

Jun 2025
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Director

Operations, Value

HealthMark Group has allowed us to downsize tremendously in the organization because we don’t have...

Jun 2025
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Director

Relationship, Operations

Integration with HealthMark Group has been great. They have been able to link up to our systems, and...

Jun 2025
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Director

Relationship, Operations

Our experience with HealthMark Group has been great. In terms of processing time and things of that...

Jun 2025
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Manager

Relationship, Services, Value

Our project with HealthMark Group has worked out very well. HealthMark Group doesn't overcharge us....

May 2025
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Manager

Services

There are hiccups here and there with HealthMark Group. We recently had a hiccup with a task...

May 2025
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Manager

Services

One thing that annoys me is that I don't get in the system very often because that isn't my role....

May 2025
||
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Manager

Relationship

HealthMark Group always meets with us to give us a breakdown of how many requests they have...

May 2025
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Manager

Relationship

We have had the service for years, but sometimes HealthMark Group's system doesn't shake hands with...

May 2025
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Manager

Relationship

I have been having issues with the quality of HealthMark Group’s staff and consultants because it...

Apr 2025
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Manager

Relationship

The HealthMark Group's account representatives have good communication skills. The account...

Apr 2025
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Manager

Relationship, Services

With HealthMark Group, we have timely submissions, timely processing, and transparency on the...

Apr 2025
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Director

Relationship, Services

HealthMark Group's service is one of the easiest things we have ever rolled out. They learned all of...

Mar 2025
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Director

Relationship, Operations

We have partners in all different parts of the US, and when HealthMark Group came to join us, they...

Mar 2025
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Director

Relationship, Value

HealthMark Group is awesome. They have people here every day, and when I have a partnership that...

Mar 2025
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Director

Relationship

I have only worked with the manager and the team at HealthMark Group, and we haven't had a need to...

Mar 2025
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Director

Operations, Services

HealthMark Group does not consistently exceed expectations. HealthMark Group needs to provide the...

Mar 2025
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Director

Relationship, Services

The staff members at HealthMark Group are pretty good. If we have a problem, they fix it. If we call...

Mar 2025
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Director

Relationship, Services

HealthMark Group has given us several options to get things to them. We still have these few issues,...

Mar 2025
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Director

Relationship, Services

HealthMark Group’s customer service is excellent. We call them, and they solve the problem. They...

Mar 2025
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Director

Relationship, Operations

We aren't happy with the way the HealthMark Group portal shows the status of the processes for...

Mar 2025
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Manager

Operations

With the request-submission and record-retrieval portal, HealthMark Group mostly does a really good...

Mar 2025
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Manager

Loyalty, Operations

We really don't have too many issues with HealthMark Group at all. They are meeting our...

Mar 2025
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Manager

Relationship, Services

When issues arise, HealthMark Group has several options. I work for someone who usually wants...

Mar 2025
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Manager

Operations

I would like the interface to be more user-friendly so that we can view our records and what the...

Mar 2025
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Manager

Services

There has been a lot of turnover at HealthMark Group. Our client representative has changed a few...

Mar 2025
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Manager

Loyalty

I would buy HealthMark Group's services again. They are the best firm I have found in the...

Mar 2025
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Manager

Relationship, Operations, Services

Our client representative at HealthMark Group constantly changes, but I have built a good...

Mar 2025
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Manager

Value

HealthMark Group's services save my team so much time. We don't have to process the records; they...

Mar 2025
||
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Manager

Services

My overall satisfaction isn't in the middle of the road, but it isn't extremely high either. There...

Mar 2025
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Manager

Value

HealthMark Group avoids charging for every little thing. We don't get charged. There are only...

Mar 2025
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Manager

Operations

HealthMark Group's portal is pretty easy to use. However, sometimes I have a hard time finding the...

Mar 2025
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Manager

Relationship

HealthMark Group has tailored a few things specifically to us, and they have done that well....

Mar 2025
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Manager

Relationship, Services, Value

HealthMark Group has significantly reduced my pain points. I have not had any issues with HealthMark...

Mar 2025
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Manager

Loyalty, Relationship

I don't ever plan on getting rid of HealthMark Group. They are amazing. Our account representative...

Mar 2025
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Manager

Value

HealthMark Group’s fees are significantly lower than the fees from the previous company that I used,...

Mar 2025
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Manager

Services

HealthMark Group is great at interoperability. I like the fact that they have a dashboard that I can...

Mar 2025
||
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Director

Relationship, Operations

The integration has been really good. We have been very satisfied. We are a large organization, so...

Feb 2025
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Director

Relationship, Operations, Services, Value

HealthMark Group has given us regular reports, gone over those reports with us to discuss the data...

Feb 2025
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Director

Relationship, Operations, Services

We have enjoyed working with HealthMark Group, and things are going well. The only issues we have...

Feb 2025
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Manager

Operations, Services

I have no problems, issues, or complaints with HealthMark Group. The record-retrieval portal is...

Feb 2025
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Manager

Services

I get emails now and then from HealthMark Group checking in to make sure we don't have any issues,...

Feb 2025
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Manager

Services

If a patient calls to get a status update, then we just give them the number to HealthMark Group,...

Feb 2025
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Analyst/Coordinator

Relationship

HealthMark Group is very smooth. Overall, I’m very happy with HealthMark Group. The team members...

Feb 2025
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Manager

Services

HealthMark Group has been great. I have enjoyed the communication. If there is any problem, needed...

Feb 2025
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Manager

Relationship, Services

HealthMark Group provides a portal where we can view requests, but the portal only indicates that a...

Jan 2025
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Manager

Operations, Services

I don't think HealthMark Group has really taken the time to learn how our organization works. We...

Jan 2025
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Manager

Loyalty, Value

We send all requests to HealthMark Group. However, we have recently hired some new employees, and we...

Jan 2025
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Manager

Relationship, Services

When we first started going with HealthMark Group, they said our patients could go to HealthMark...

Jan 2025
||
(0)
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Manager

Relationship, Services

A problem we have with HealthMark Group is our record requests sit in the queue. When we submit a...

Jan 2025
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Manager

Relationship

I wouldn't use HealthMark Group again due to all sorts of issues, including staffing problems. We...

Jan 2025
||
(0)
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Manager

Relationship

Things have not been going well with HealthMark Group. We have had to reach out to them multiple...

Jan 2025
||
(0)
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Manager

Relationship

We recently have been very unhappy. HealthMark Group rolls things out before they fully investigate...

Jan 2025
||
(0)
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Manager

Value

The firm charges for legal requests, and that is understandable. Overall, they don't charge for everything....

Nov 2024
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(0)
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Manager

Operations, Services

Some of the patients are having a hard time. I want it to be easier for patients to request things....

Nov 2024
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(0)
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Manager

Operations, Services

I'm not going to say the firm exceeds our expectations because we still have some issues, but the...

Nov 2024
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Manager

Loyalty, Operations, Services

I probably would buy services from HealthMark Group again because they have a good supervisor. If we...

Nov 2024
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Manager

Relationship, Value

The service is valuable because it saves our team time from having to pull medical and billing...

Nov 2024
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Manager

Relationship, Services

For the most part, everything is done in a timely manner with request submissions. If there is ever...

Nov 2024
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(0)
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VP/Other Executive

Relationship

We hired HealthMark Group to be the experts in understanding what is a valid authorization for...

Aug 2024
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(0)
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VP/Other Executive

Relationship

HealthMark Group has been very responsive. They didn’t do anything, but they improved after we got a...

Aug 2024
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VP/Other Executive

Relationship

Our organization doesn't understand how difficult release of information is, so I think HealthMark...

Aug 2024
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VP/Other Executive

Relationship

HealthMark Group is growing, so they have some of those pain points from all the mergers and...

Aug 2024
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(0)
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VP/Other Executive

Relationship, Services

I would like more direction from HealthMark Group regarding best practices on how we as entities can...

Aug 2024
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