HealthMark Release of Information
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Justin Porter
Research Director
KLAS Research Director - Justin Porter
 
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User Commentary

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Director

Relationship

HealthMark Group has always been very responsive any time we have had a question, and we have never...

Oct 2022
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Analyst/Coordinator

Tools and Methodology

Sometimes I think that there may be a break in communication, especially when the firm is dealing...

Jul 2022
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Analyst/Coordinator

ROI and Cost

I feel like the price that HealthMark Group charges patients for their service is too high.

Jul 2022
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Analyst/Coordinator

Tools and Methodology

HealthMark doesn’t follow all the policies that we would follow in certain situations, and that can...

Jul 2022
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Director

Relationship

The lead that we work with from HealthMark Group is highly engaged, is very reliable, and has put me...

Jul 2022
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Director

Tools and Methodology

HealthMark Group has been strategic in approaching us about taking over billing records requests;...

Jul 2022
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Manager

Project Results

It is great to be able to work with a company that can help to streamline our medical record requests....

Jul 2022
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Manager

Tools and Methodology

HealthMark Group does not complete the history of present illness details for medical records...

Jul 2022
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Manager

ROI and Cost

We are so limited in our staffing. We cannot possibly fulfill the mass volume of record requests on...

Jun 2022
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Manager

Tools and Methodology

The facilities that try to get records from us often have some sort of glitch in trying to download...

Jun 2022
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Manager

People and Knowledge

The firm reaches out on a regular basis. We have fewer meetings now, but we used to do meetings just...

Jun 2022
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Manager

Tools and Methodology

Since the firm’s turnaround time is so short, sometimes they don't care to dig for data. The main...

Jun 2022
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Manager

Project Results

The firm’s turnaround time is one to three business days. Sometimes I send a request, and two hours...

Jun 2022
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Manager

People and Knowledge

I really like how easy it is to communicate with HealthMark Group. There is a button that we click,...

Jun 2022
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COO

ROI and Cost

Prior to using HealthMark Group's services, we used up quite a bit of our clerical staff’s capacity...

Jun 2022
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COO

Project Results

By having total control over the fulfillment of medical records within our clinic, we know the...

Jun 2022
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COO

People and Knowledge

The firm had to learn how we do things, and once the firm learned that, the people that were...

Jun 2022
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Manager

Tools and Methodology

The only thing I would like to see improvements with is the platform having more descriptions of the...

Jun 2022
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Manager

Relationship

I like that I have direct contact with people in high positions at HealthMark Group. I can email or...

Jun 2022
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Manager

People and Knowledge

The firm's turnaround time is pretty good. Usually, once HealthMark Group takes our request, their...

Jun 2022
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Manager

Tools and Methodology

The firm could improve by learning the demographics of who they are working for. For example, our...

Jun 2022
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Manager

Tools and Methodology

HealthMark Group does well with processing our medical records, but when we have our requesters send...

Jun 2022
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Manager

People and Knowledge

I have nothing but kind words to say about our representatives. All of the employees and everybody...

Jun 2022
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Manager

Project Results

Overall, HealthMark Group is doing a great job for our facility. We appreciate the firm's...

Jun 2022
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Manager

Tools and Methodology

HealthMark Group could look at how patients access the portal to request medical records. We get...

Jun 2022
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Manager

ROI and Cost

We tell HealthMark Group what not to charge for, and they abide by our rules.

Jun 2022
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Manager

Relationship

The firm partners with us and lets us know what they are doing. HealthMark Group has suggested ways...

May 2022
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Manager

People and Knowledge

HealthMark Group does great. We have had a relationship with them for a while, and they have...

May 2022
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Manager

People and Knowledge

HealthMark Group is pretty stellar. They are very prompt and have done an excellent job for us....

May 2022
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Manager

People and Knowledge

The only thing that HealthMark Group could do to improve is to have a resource with experience when...

May 2022
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Director

Relationship

I have talked to the HealthMark Group executives a few times, and the person at HealthMark Group...

May 2022
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Manager

ROI and Cost

HealthMark Group does not charge patients at all. That is huge for patient satisfaction. That piece...

May 2022
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Manager

Relationship

The company has gone through several owners in the last few years, but HealthMark Group has handled...

May 2022
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Manager

People and Knowledge

I used to get a lot of complaints from third-party requesters about the previous owner, and I don’t...

May 2022
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Manager

People and Knowledge

There have been some issues with the firm's customer service people. In this market, everybody is...

May 2022
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Manager

People and Knowledge

I have recommended this firm. I like that HealthMark Group listens when I give them feedback, and...

May 2022
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Manager

Tools and Methodology

HealthMark Group could jump on the bandwagon with all the other release of information vendors and...

May 2022
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VP/Other Executive

Relationship

Reporting has actually improved. RSS Medical was really good in terms of having good response times,...

May 2022
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VP/Other Executive

People and Knowledge

The firm is really interested in improving our performance and their performance, and they are...

May 2022
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Manager

Relationship

The best decision that I have made was transitioning from the firm we used to work with to...

May 2022
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Manager

Relationship

HealthMark Group has proven to be a phenomenal partner to work with. The firm is a separate entity,...

May 2022
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Manager

ROI and Cost

I don't even have to worry about the ROI from our engagement. I get a dashboard that tells me how...

May 2022
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Analyst/Coordinator

Tools and Methodology

We have received a few complaints from doctors' offices or the state that it takes too long to get...

May 2022
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Analyst/Coordinator

People and Knowledge

The process of uploading documents and getting them to HealthMark Group has been very good. If I...

May 2022
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Manager

Tools and Methodology

I haven't had any issues with the firm’s ROI accuracy. The firm processes the requests in a timely...

Apr 2022
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Manager

Relationship

The partnership is good because the firm checks in with me quite regularly.

Apr 2022
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CEO/President

ROI and Cost

We get a lot of complaints about HealthMark Group's financial model. Our biggest problem with...

Apr 2022
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CEO/President

People and Knowledge

HealthMark Group doesn't complete their tasks, and that in turn costs us so much money. We want to...

Apr 2022
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Manager

Sales and Contracting

There was one service that the firm was supposed to start offering. I requested information on it,...

Apr 2022
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Analyst/Coordinator

Tools and Methodology

Sometimes HealthMark Group takes longer to get information back from certain outside companies....

Apr 2022
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Analyst/Coordinator

Tools and Methodology

We have a login for HealthMark Group's website, which shows us all the requests we have sent to the...

Apr 2022
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Analyst/Coordinator

ROI and Cost

HealthMark charges a fee for the forms and a one-time fee for records. The firm doesn't charge...

Apr 2022
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Analyst/Coordinator

Project Results

When we first began with HealthMark Group, we had high expectations for them. We hit a few bumps in...

Apr 2022
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Analyst/Coordinator

Relationship

Sometimes the firm misunderstands what we are trying to do. They need to listen more carefully to...

Apr 2022
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Analyst/Coordinator

Relationship

When we first started, we only had access to a couple of people at HealthMark Group, but we needed...

Apr 2022
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Analyst/Coordinator

Relationship

The firm’s services are a good investment for me. I was handling the records before we came in...

Apr 2022
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Analyst/Coordinator

Relationship

HealthMark Group has gotten better with communication. We can email them if we have any questions....

Apr 2022
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Analyst/Coordinator

Tools and Methodology

The only downfall with HealthMark Group is the forms. We are still working on a few things with the...

Apr 2022
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Analyst/Coordinator

Project Results

Some of the requests from the firm are incomplete or include unrelated information. Also, some of...

Apr 2022
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Analyst/Coordinator

People and Knowledge

I question the firm’s training for new users. HealthMark Group always brings on additional help if...

Apr 2022
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Analyst/Coordinator

Project Results

HealthMark Group releases records in a timely manner. The firm is always quick to respond when we...

Apr 2022
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Analyst/Coordinator

People and Knowledge

The firm is very customer focused. We have regular review meetings with them to go over their...

Apr 2022
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Analyst/Coordinator

Tools and Methodology

We have had some problems with the firm’s record retention. They are supposed to keep their releases...

Apr 2022
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Director

Tools and Methodology

I would like to see HealthMark Group modernize things better. The system is old looking and feels...

Mar 2022
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Manager

People and Knowledge

The people I work with from HealthMark Group are wonderful. Anytime I have a question or concern or...

Mar 2022
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Manager

Project Results

I haven't had any issues with HealthMark Group. Everything seems to be working out perfectly. I am...

Mar 2022
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Director

Tools and Methodology

Database integration with our EHR has been the key to our success with HealthMark Group. They were...

Mar 2022
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Manager

Relationship

The service that HealthMark Group is providing is excellent. HealthMark Group's key strength is...

Mar 2022
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Manager

People and Knowledge

Working with the consultants is very good. They are very easy to speak with. We have no issues with...

Mar 2022
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Manager

Relationship

One of our outcomes is that HealthMark Group is taking the responsibility for legal knowledge off...

Mar 2022
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Analyst/Coordinator

Relationship

I would not buy HealthMark Group's services again because the firm is difficult to deal with. Their...

Mar 2022
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Analyst/Coordinator

People and Knowledge

The HealthMark Group staff members doing the release of information are pretty good. Those...

Mar 2022
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Analyst/Coordinator

Tools and Methodology

The firm misses steps in the documentation of when they release records. When we first set things...

Mar 2022
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