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User Commentary
Relationship, Relationship
Things are going well with HealthMark Group. They are helpful and useful, and I do not have any...
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Relationship, Relationship, Value, Value
HealthMark Group has dramatically decreased the workload of our medical records department and made...
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Relationship, Relationship, Operations, Operations
Just as with any new software company that we start working with, there is a period where we are...
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Relationship, Relationship
Working with HealthMark Group has been a really good experience. If we ever need a meeting, the firm...
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Relationship
HealthMark Group is very good at turning things around in a timely manner. We have added some audit...
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Relationship
HealthMark Group has been able to meet huge time crunches. If we need, the firm will escalate...
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Services
We have glitches from time to time within the product where records don't get addressed, and we...
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Relationship, Operations
HealthMark Group needed to do a better job of understanding how we currently did things so that we...
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Relationship, Relationship, Services, Services
An issue that I run into with HealthMark Group is when we get a continuity of care request and...
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Relationship, Relationship, Services, Services
Sometimes HealthMark Group is not looking into our legacy system to reach the records when a request...
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Value, Value
HealthMark Group only charges for releases to law offices and third-party companies. For the...
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Relationship, Relationship
We have a HealthMark Group representative assigned to us, but my manager deals with them directly,...
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Relationship, Relationship, Services, Services
HealthMark Group is our full-service firm for the release of information, and they are pretty good....
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Relationship, Relationship
An expectation the firm exceeded was their timeliness with their turnaround on the releases. They...
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Relationship, Relationship
We have had some issues with staff from the firm but not a whole lot. The issues have been more...
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Relationship, Relationship
The service is extremely easy to use. We give the firm logins to our system, and whenever they have...
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Relationship, Relationship, Value, Value
We have had a VP from the firm reach out to us about what we are doing, so we have been really happy...
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Services, Services, Services
HealthMark has really odd one-sheet faxes that tell patients to go download something to find their...
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Value, Value, Value
HealthMark Group’s cost is fairly reasonable, and we don't have to prepare records. That is a...
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Loyalty, Loyalty, Loyalty
At the time we hired HealthMark Group, we thought the firm had a more predictable price structure....
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Services, Services, Services, Value, Value, Value
Many people have told us that they haven't received all the records they have requested. We have to...
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Relationship, Relationship, Operations, Services, Services, Services
I had a patient who requested records through HealthMark Group. The firm told the patient that they...
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Operations, Value, Value, Value
The doctors do FMLA papers, and they send those papers to HealthMark Group. HealthMark Group is...
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Relationship, Relationship, Relationship, Operations
Whenever we speak to someone at HealthMark Group, they don't have access to our EMR to see what we...
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Relationship, Relationship, Relationship, Services, Services, Services
HealthMark Group is taking the initiative to make sure that the records are getting out to the...
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Relationship, Relationship, Services, Services
All the things I can say about HealthMark Group are great. The ease of integration when we started...
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Relationship, Relationship
We usually have one contact person that we deal with, and that makes things extremely easy because...
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Services, Services
The firm’s platform is helpful and easy to use. Patients can go on there and request records anytime...
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Value, Value
Using the firm’s services is a cost advantage because the pricing model makes them affordable. For...
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Relationship
The only issue I would tell somebody in our shoes is that we need to outline contracts that require...
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Relationship, Relationship
The firm’s people are experts in staying compliant. They have legal individuals who work for them....
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Relationship, Relationship, Relationship
The firm has exceeded all my expectations. I don’t have any suggestions for them.
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Relationship, Relationship, Relationship
The firm’s communication stands out. I have a person assigned to me who is at my beck and call.
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Loyalty, Relationship, Relationship, Relationship
HealthMark Group processes our legal requests because I don't have the manpower to do everything....
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Relationship, Relationship, Services, Services, Services, Value, Value, Value
HealthMark Group helps with our medical records release, and then we use them for other site...
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Relationship, Relationship, Relationship, Operations, Operations, Operations
We would like to see HeathMark Group continue to keep hiring good employees and training them...
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Loyalty, Relationship, Relationship, Relationship
HealthMark Group is a great corporation. We push and recommend them to other providers in our group....
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Relationship, Relationship, Relationship, Operations
HealthMark Group follows their own policies for new requirements and regulations to make sure...
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Relationship, Relationship, Relationship, Relationship, Services, Services, Services, Services
There is only one thing we would like to see the firm improve. Sometimes when we have short- and...
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Services, Services, Services, Services
HealthMark Group’s digital technology increases our release-of-information efficiency. Because we...
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Relationship, Relationship, Relationship
I would buy HealthMark Group’s services again because they take items off of our hands, making us...
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Relationship, Relationship, Relationship, Services, Services, Services
No quality issues have come up the whole time we have used HealthMark Group, and in that time, they...
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Relationship, Relationship, Relationship
HealthMark Group’s turnaround time with patient requests is amazing. With the sheer volume of...
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Relationship, Relationship, Relationship
It took the firm a little while to lock in people for on-site positions. Since they got people in,...
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Loyalty, Loyalty, Loyalty
When we first started with HealthMark Group, we made it clear what we were looking for. We went...
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Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship
The firm works well with others, but there have been times when I have had to get more involved than...
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Services, Services, Services
People overlook the invoices that come over fax. When those invoices get overlooked, the requester...
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Relationship, Relationship, Relationship
HealthMark Group communicates with us through secure emails, telephone calls, and lots of...
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Services, Value, Value, Value
Third parties, such as insurance companies, send audits for risk adjustments. They initially sent...
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Relationship, Relationship, Relationship, Value, Value, Value
Engaging with HealthMark Group has enabled us to have more time to focus on other areas that could...
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Relationship, Relationship, Relationship, Services, Services, Services
There is sometimes a connection issue when HealthMark Group releases the records to the facility....
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Relationship, Relationship, Relationship
HealthMark Group has remained consistent over the years. They update their technology and make it...
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Value, Value, Value
We would 100% recommend HealthMark Group to any healthcare facility with a similar volume to ours....
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Relationship, Relationship, Relationship
HealthMark Group has helped us with everything, and they make sure to take care of the people we are...
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Value
HealthMark Group came to us. We thought what they proposed was too good to be true, as low-cost...
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Relationship, Relationship, Relationship
One specific person from HealthMark Group is excellent.
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Relationship, Relationship, Relationship
We have had an excellent, positive experience with HealthMark Group. There are rare instances where...
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Relationship, Relationship, Relationship
We have dedicated people from HealthMark Group to fulfill medical records, and they can fulfill...
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Relationship, Relationship, Relationship
HealthMark Group’s service is really simple. Our experience has been really good.
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Relationship, Relationship, Relationship
The firm is helping us with regulations by communicating and letting us know what they have...
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Services, Services, Services
We haven't had any issues with being able to release information promptly, especially now that there...
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Relationship, Relationship, Relationship
Initially, we were extremely satisfied with HealthMark Group’s services. However, since we expanded,...
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Operations, Operations, Operations
I am very satisfied with HealthMark Group’s solution to date. The implementation went very smoothly...
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Relationship, Relationship, Relationship
I work with a few people at HealthMark Group who have all been excellent. HealthMark Group’s support...
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Relationship, Relationship, Relationship
I don't really have a lot of interaction with anyone from HealthMark Group. The only time I really...
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Services, Services, Services
When we put in the place that we want the records sent from or requested from, if the place is not...
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Services, Services, Services, Value, Value, Value
I tell my staff that whenever anyone is requesting medical records, if they are asking for anything...
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Operations, Operations, Operations, Services, Services, Services
We love HealthMark Group. Their process is so easy and user friendly. Whenever I have to train staff...
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Relationship, Relationship, Relationship
With other firms, I meet with senior executives on a regular basis, but in the whole time that I...
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Relationship, Relationship, Relationship
HealthMark Group does an outstanding job, and we never have any complaints or issues. I don't really...
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Loyalty, Loyalty, Loyalty
We are moving away from HealthMark Group because our organization decided to move to only have one...
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Relationship, Relationship, Relationship
HealthMark Group hasn't really brought anything new to my attention. Usually, I have to find out...
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Value, Value, Value
We don't pay HealthMark Group anything. All the charges go to the companies or the patients, so...
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Relationship, Relationship, Relationship
I would tell someone looking into HealthMark Group that the firm would do a great job for them. If...
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Relationship, Relationship, Relationship
HealthMark Group is really self-sufficient, and they take care of everything. They have everything...
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Relationship, Relationship, Relationship, Value, Value, Value
I think HealthMark Group’s model is efficient. They can keep their turnaround time low, so there is...
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Relationship, Relationship, Relationship
Some of the people I have worked with at HealthMark Group have been questionable, but the...
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Relationship, Relationship, Relationship, Services, Services
When HealthMark Group has turnover, the specific things that we need often get lost, especially...
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Relationship, Relationship, Relationship
We have had to communicate with HealthMark Group a couple of times about a new area where they...
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Relationship, Relationship, Relationship, Services, Services, Services
The firm has a good portal. I can open up different sections of it and look at my status without...
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Relationship, Relationship, Relationship
I have our manager's direct information if I need to communicate straight to them, and then they can...
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Relationship, Relationship, Relationship
On the clinical side, sometimes HealthMark Group has some issues. The firm used to close out...
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Relationship, Relationship, Relationship
HealthMark Group does a pretty good job. I don't remember the last time when I had to reach out to...
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Relationship, Relationship, Relationship
HealthMark Group makes sure that there is a request on file, and then I get a lot of requests for...
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Relationship, Relationship, Relationship
HealthMark Group is very good at communicating. I have had a great experience with their staff. I...
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Relationship, Relationship, Relationship, Operations, Operations, Operations
HealthMark Group sends us emails often and has webinars to let us know what has changed and what to...
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Relationship, Relationship, Relationship
Things continue to go quite well with HealthMark Group. They have done an excellent job. I don't get...
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Value, Value, Value
One of the biggest things that I love about HealthMark Group is that they do not charge patients,...
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Relationship, Relationship, Relationship
If I tell HealthMark Group I have a pain point, it gets fixed. I had an issue, and one of the...
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Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship, Operations, Operations, Operations
HealthMark Group is working on helping us stay compliant with new regulations. They have an advisory...
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Relationship, Relationship, Relationship, Services, Services, Services
It is very convenient for HealthMark Group to be able to handle all our legal things. If an attorney...
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Relationship, Relationship, Relationship
HealthMark Group sends me invites to webinars and then keeps me posted on any changes that happen...
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Value, Value, Value
HealthMark Group likes to charge for billing requests. In our state, attorneys can request records a...
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Relationship, Relationship, Relationship
I appreciate the involvement with the managers at HealthMark Group. Even when I have issues with...
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Relationship, Relationship, Relationship
HealthMark Group is a great company, but the processors themselves don't communicate very well with...
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Value
We have had some insurance companies send us things saying that HealthMark Group is charging them...
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Relationship
HealthMark Group is pretty good at communicating when it comes to the records, but we have recently...
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Relationship
HealthMark Group is a great company. They are very well organized and really good with the...
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Relationship
HealthMark Group is able to solve our issues, but they could work on doing that in a timely manner....
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Relationship
When we meet with HealthMark Group, they give us the net range of the data of how many records are...
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Relationship
HealthMark Group has good overall knowledge of how they work, how we work, and how we want things to...
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Services
There isn't really a way to track the HEDIS reviews for insurance companies and disabilities within...
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Relationship
The experience with HealthMark Group has been great. The firm has been awesome. They are attentive,...
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Relationship
HealthMark Group communicates with us. We sometimes send them multiple emails a day. And we have our...
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Relationship
The firm we used previously was really good with and specialized in legal subpoenas. I do miss that....
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Relationship, Services
Our consumers get what they need. HealthMark Group doesn’t just give the consumers anything in order...
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Relationship
HealthMark Group’s services for medical records have been a great benefit. We get so many record...
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Relationship
The services HealthMark Group provides are fantastic. We need them. They relieve a lot of our...
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Relationship, Services
A lot of our facilities aren't confident in HealthMark Group’s ability to effectively perform the...
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Relationship
HealthMark Group meets our expectations, but they do not consistently exceed them. I need greater...
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Value
HealthMark Group charges third-party vendors for their requests; they don't charge us anything. We...
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Relationship
Our primary point of contact at HealthMark Group is fantastic. I give that individual excellent...
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Loyalty, Relationship
The executives at HealthMark Group have been great. I have had opportunity to work with some of...
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Services
I have always had a slight issue with HealthMark Group’s method of releasing records. Instead of...
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Relationship
HealthMark Group has made my life a lot easier because I no longer have to fulfill requests, but...
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Relationship
Given the opportunity, I would recommend HealthMark Group with some caveats. I would say the firm’s...
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Relationship
We will push for HealthMark Group again because the team we work with is very good. They respond to...
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Services, Value
I like that on our consent forms, our clientele can elect to get their records by email at no...
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Relationship
We went from having many customer complaints and needing staff members on hand to deal with the...
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Relationship
In the past, we would call the customer service lines of the prior firms we were using, and there...
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Relationship, Services
HealthMark Group has a data analytics website where we can track all incoming requests, whether they...
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Relationship
Currently, HealthMark Group has a 24-hour turnaround time on medical records and a 28-hour...
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Services
Before HealthMark Group, we had to do everything on paper. We had to print out a paper request, give...
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Relationship
HealthMark Group is reliable. Their turnaround time is acceptable, and they allow my staff to focus...
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Relationship
My experience with HealthMark Group has improved. There has been a learning curve, and we are trying...
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Relationship
I would tell another organization to find a direct contact they work with well at HealthMark Group...
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Relationship
I made a specific request to HealthMark Group, and they said they would fulfill it, but that hasn't...
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Relationship
It took several months before there was a realistic routine for the process. Once we started, one of...
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Services
We use HealthMark Group for third-party record retrieval, but I would tell others that if they want...
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Relationship
HealthMark Group is always courteous. We don't have to wait long for questions to be answered....
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Relationship
When I send a request, I ask HealthMark Group to confirm that it has been taken care of, but they...
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Relationship
HealthMark Group needs to return calls and follow through. The firm is good at doing all kinds of...
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Relationship
Everybody works well with our HealthMark Group representative. That person gets things in, logged,...
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Loyalty, Relationship
We use the firm because of their strategic knowledge. They go above and beyond in gaining the...
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Relationship
Executive involvement from the firm is not necessary. There is no need for me to go to an executive...
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Relationship
I am hoping that the next person I get from the firm to do our medical records will be a little more...
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Relationship, Services
We usually go through our EMR system to communicate with HealthMark Group. All we have to do is scan...
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Relationship
HealthMark Group usually has pretty fast turnaround times of around 24–48 hours. Most of the time,...
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Relationship
The whole time we have used HealthMark Group, I have not had any persistent issues. The firm is good...
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Relationship
At first, HealthMark Group was doing well, but now there are a lot of mistakes. The firm could be...
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Relationship, Operations
HealthMark Group's website is not easy to understand. Sometimes when we try to answer a question...
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Value
HealthMark Group is great for annoying requests from third parties, including the government. The...
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Value
I don't think HealthMark Group charges for everything, especially when they do things digitally....
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Relationship, Services
Going through HealthMark Group is very straightforward. We just plug in the information we have in...
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Relationship
HealthMark Group is really helpful and friendly. They are not rude, and that is always a plus. The...
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Relationship
We can always get ahold of HealthMark Group, and that is good. Our account manager is always willing...
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Relationship
HealthMark Group is keeping up with an impressive volume of work. Our office can be very...
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Relationship, Services
One thing that we have issues with is the wait time for getting records. When we have patients in...
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Relationship
For immediate requests, it takes the firm anywhere between 24 and 48 hours to even touch the...
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Relationship
The assistance on the phone from HealthMark Group is good. Everybody we talk to is very pleasant.
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Relationship, Value
HealthMark Group has exceeded our expectations with the friendliness of their staff in dealing with...
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