HealthMark Release of Information Commentary
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Subject Expert
Cris Ludwig
Associate Engagement Partner
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User Commentary
Relationship, Value
HealthMark Group definitely reduces the workload for our ROI staff. They handle all of the requests...
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Relationship
When we needed help, HealthMark Group was able to get things done before the expected time frame....
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Value
We get our money’s worth with HealthMark Group. They have managed to use their resources wisely.
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Relationship
As far as the release of information goes, HealthMark Group has good turnaround times. They process...
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Relationship
HealthMark Group exceeded our expectations with the turnaround time. When they came on and we were a...
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Relationship
The leaders of HealthMark Group are very up-to-date on what is going on with the release of...
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Relationship, Operations
I don't have visibility when a request is being sent out because HealthMark Group uses another...
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Relationship, Operations
HealthMark Group is a great support for processing medical records. I know they are a growing...
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Operations
I would recommend HealthMark Group because of the time frame for delivery of ROIs. If I ask for...
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Relationship
We have a very collaborative working relationship with HealthMark Group, and that is always helpful....
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Relationship, Services
HealthMark Group has exceeded our expectations with chart-release turnaround times, present...
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Relationship
I feel like HealthMark Group fights to keep our business.
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Relationship
HealthMark Group's customer service is very effective. Communication with HealthMark Group from the...
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Operations, Services
The firm did a really good job with the integration. And they still work on improving, even going...
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Relationship, Services
Our account managers are excellent. We have had our account manager changed a couple of times, but...
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Relationship, Operations, Services, Value
HealthMark Group is a great partner. One of their strengths is the timeliness of getting the...
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Loyalty, Relationship, Services
I already have recommended the firm. I told another organization about the integration, how well it...
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Relationship, Operations
HealthMark Group’s leadership knows what they are doing. They are very engaged in regulatory stuff....
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Relationship, Operations
I would work with HealthMark Group again because of their customer service, attention to detail, and...
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Relationship, Operations, Services, Value
HealthMark Group's release of information services quality is average. It could be better but could...
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Relationship, Services
The customer representative is always on top of answering our emails and questions. They are always...
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Relationship
We like the responsiveness and support we receive from HealthMark Group and the patient...
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Relationship
HealthMark Group worked with another vendor to get an API set up to make the interoperability seamless....
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Loyalty, Operations
HealthMark Group has their own database, but they use our EHR for any tracking, and they use their...
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Relationship, Services, Value
HealthMark Group has superior leadership. They work very well with all my leaders. We are a large...
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Services, Value
HealthMark Group has exceeded expectations by taking over medical release workflows that would...
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Relationship
HealthMark Group is very transparent, helpful, and responsive, and when patients have trouble...
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Relationship, Services
The process with HealthMark Group is easy and user-friendly, requires minimal effort from staff, and...
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Relationship, Operations, Services
I email HealthMark Group my responses, authorizations, and requests, and they process those pretty...
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Relationship, Services
Things are going pretty well with HealthMark Group. If I have a follow-up question, they reply in a...
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Operations, Services
We upload certain legal or official document requests, and HealthMark Group processes those for us...
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Operations, Services
There is an issue with HealthMark Group's portal. HealthMark Group’s workaround is working fine. We...
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Value
HealthMark Group charges us a flat fee. I don't get the sense that they are nickel-and-diming us for...
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Relationship
HealthMark Group is a company that provides great resources and communication. Overall, the company...
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Relationship, Services
We have had a couple of issues, but we have worked together and totally resolved them, or HealthMark...
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Operations, Services
HealthMark Group tries, but there are still a couple of things that I keep asking for and haven't...
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Operations
I understand the complexities of release of information and what the firm needs to go through, but...
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Operations, Services
There is frustration with our risk management. When we have attorney requests, we have to monitor...
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Operations, Services, Value
We have had some issues with the integration on one side of our business. We have done some...
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Operations, Services
Recently, there was an overturn of a HIPAA privacy rule for reproductive health. HealthMark Group...
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Relationship, Operations
I never thought that I would be that friendly and close with a release of information firm, but...
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Operations, Services, Value
Previously, we were having issues with data. We were getting inaccurate information through the...
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Value
I wondered if there would be an extra cost for the release of certain records, but the firm let me...
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Services
HealthMark Group provides excellent customer service and is responsive to our needs. We have an...
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Operations
The transition to using Healthmark Group's services was easy. The firm created implementation plans...
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Operations
In the clinical space, one of the things we need is to be able to see the date of completion or when...
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Relationship, Services
Our HealthMark Group account representative is phenomenal. They make sure that we have everything...
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Operations, Value
HealthMark Group has allowed us to downsize tremendously in the organization because we don’t have...
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Relationship, Operations
Integration with HealthMark Group has been great. They have been able to link up to our systems, and...
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Relationship, Operations
Our experience with HealthMark Group has been great. In terms of processing time and things of that...
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Relationship, Services, Value
Our project with HealthMark Group has worked out very well. HealthMark Group doesn't overcharge us....
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Services
There are hiccups here and there with HealthMark Group. We recently had a hiccup with a task...
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Services
One thing that annoys me is that I don't get in the system very often because that isn't my role....
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Relationship
HealthMark Group always meets with us to give us a breakdown of how many requests they have...
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Relationship
We have had the service for years, but sometimes HealthMark Group's system doesn't shake hands with...
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Relationship
I have been having issues with the quality of HealthMark Group’s staff and consultants because it...
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Relationship
The HealthMark Group's account representatives have good communication skills. The account...
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Relationship, Services
With HealthMark Group, we have timely submissions, timely processing, and transparency on the...
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Commentary Summary
Comment Type Breakout