HealthMark Release of Information Commentary

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The request-submission and record-retrieval portal is user friendly. We did have to ask for access...

I definitely understand why they do this, but sometimes HealthMark Group automates delivery letters....

Certain staff members are more integrated into our culture because they're more often with us. We...

We don't pay for anything; HealthMark Group just generates revenue through the releases. They were a...

I have recommended HealthMark Group several times to other facilities that have reached out. We've...

We just got a new representative. The team we work with most often knows our business a little...

HealthMark Group has exceeded our expectations. When we brought on HealthMark Group, one of the main...

We have HealthMark Group contracted to do all our release of information work, so they handle our...

I have always found HealthMark Group very easy to work with. If I have a concern or run into an...

HealthMark Group is always bringing us new ideas, but unfortunately, a partnership we have limits...

HealthMark Group is more than willing to work with us at the level we want. They have a pretty slick...

Everyone has room for improvement in skills and ability. I would like to see HealthMark Group offer...

I think HealthMark Group is worth it. They were in the camp of not charging patients for patient...

HealthMark Group takes the client relationship very seriously and recognizes that how they treat...

We have a processor that we have trouble with from time to time, but to HealthMark Group's credit,...

HealthMark Group does an excellent job with our audits. I've never had a complaint with our audits,...

We sometimes have to email information to the firm, while for other documents, we upload them...

HealthMark Group is a good company. They have a good turnaround time. If we have any issues going...

HealthMark Group has pretty much exceeded my expectations from the beginning. Things were a little...

We don't pay HealthMark Group anything directly. The work we send them is strictly stuff that they...

HealthMark Group is really good. They know what expectations are placed on us because we were very...

When HealthMark Group brings new people on board who aren't familiar with our records or our system,...

We had an issue that was caused by a HealthMark Group team member, but the firm addressed it very...

We had an issue with HealthMark Group’s reporting. I needed more detailed information about audit...

I have learned that the representative assigned to support us really makes all the difference. When...

The real turning point with HealthMark Group came with our current representative. If they were...

We looked at other firms because of HealthMark Group’s lack of responsiveness. I would try to...

Most of the time, HealthMark Group meets our expectations, and sometimes they exceed them. But if...

I wish HealthMark Group’s portal had more information. When law firms or people call us and ask...

HealthMark Group has come up with new things, and they have integrated them for free.

We get a huge number of requests, so HealthMark Group takes a big workload off my team. We have one...

We have a great relationship with HealthMark Group. Their customer service and responsiveness have...

From a quality standpoint, HealthMark Group has always been very consistent. They help me on the...

I don't necessarily have areas of improvement for HealthMark Group. I know the firm struggles a bit...

When I have logged on to HealthMark Group's product, it has been pretty user friendly. The setup...

When it comes to our expectations, some items have been missed by HealthMark Group. I've seen our...

We recently got a new client success manager from HealthMark Group, and even with that transition,...

We have had a few hiccups where we were thinking about moving away from HealthMark Group for some...

HealthMark Group is very collaborative. They’re always willing to ask questions when they don’t know...

We’ve undergone some restructuring. HealthMark Group has definitely stepped up in areas where I...

HealthMark Group definitely reduces the workload for our ROI staff. They handle all of the requests...

When we needed help, HealthMark Group was able to get things done before the expected time frame....

We get our money’s worth with HealthMark Group. They have managed to use their resources wisely.

As far as the release of information goes, HealthMark Group has good turnaround times. They process...

HealthMark Group exceeded our expectations with the turnaround time. When they came on and we were a...

The leaders of HealthMark Group are very up-to-date on what is going on with the release of...

I don't have visibility when a request is being sent out because HealthMark Group uses another...

HealthMark Group is a great support for processing medical records. I know they are a growing...

I would recommend HealthMark Group because of the time frame for delivery of ROIs. If I ask for...

We have a very collaborative working relationship with HealthMark Group, and that is always helpful....

HealthMark Group has exceeded our expectations with chart-release turnaround times, present...

I feel like HealthMark Group fights to keep our business.

HealthMark Group's customer service is very effective. Communication with HealthMark Group from the...

The firm did a really good job with the integration. And they still work on improving, even going...

Our account managers are excellent. We have had our account manager changed a couple of times, but...

HealthMark Group is a great partner. One of their strengths is the timeliness of getting the...

I already have recommended the firm. I told another organization about the integration, how well it...

HealthMark Group’s leadership knows what they are doing. They are very engaged in regulatory stuff....

I would work with HealthMark Group again because of their customer service, attention to detail, and...

HealthMark Group's release of information services quality is average. It could be better but could...

The customer representative is always on top of answering our emails and questions. They are always...

We like the responsiveness and support we receive from HealthMark Group and the patient...

HealthMark Group worked with another vendor to get an API set up to make the interoperability seamless....

HealthMark Group has their own database, but they use our EHR for any tracking, and they use their...

HealthMark Group has superior leadership. They work very well with all my leaders. We are a large...

HealthMark Group has exceeded expectations by taking over medical release workflows that would...

HealthMark Group is very transparent, helpful, and responsive, and when patients have trouble...

The process with HealthMark Group is easy and user-friendly, requires minimal effort from staff, and...

I email HealthMark Group my responses, authorizations, and requests, and they process those pretty...

Things are going pretty well with HealthMark Group. If I have a follow-up question, they reply in a...

We upload certain legal or official document requests, and HealthMark Group processes those for us...

There is an issue with HealthMark Group's portal. HealthMark Group’s workaround is working fine. We...

HealthMark Group charges us a flat fee. I don't get the sense that they are nickel-and-diming us for...

HealthMark Group is a company that provides great resources and communication. Overall, the company...

We have had a couple of issues, but we have worked together and totally resolved them, or HealthMark...

HealthMark Group tries, but there are still a couple of things that I keep asking for and haven't...

I understand the complexities of release of information and what the firm needs to go through, but...

There is frustration with our risk management. When we have attorney requests, we have to monitor...

We have had some issues with the integration on one side of our business. We have done some...

Recently, there was an overturn of a HIPAA privacy rule for reproductive health. HealthMark Group...

I never thought that I would be that friendly and close with a release of information firm, but...

Previously, we were having issues with data. We were getting inaccurate information through the...

I wondered if there would be an extra cost for the release of certain records, but the firm let me...