HealthMark Release of Information Commentary
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Jaren Day
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User Commentary

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Manager

Relationship, Services

HealthMark Group has a short turnaround time, and there are portals we can access to see where our...

May 2024
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Manager

Relationship

HealthMark Group is responsive if there are any problems or questions. I can always reach out to the...

May 2024
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Manager

Relationship

HealthMark Group has been good. There are times when they don’t meet our expectations, but most of...

Apr 2024
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Manager

Relationship

I have dealt with C-level executives with HealthMark Group, but the strength of the partnership has...

Apr 2024
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Manager

Relationship

HealthMark Group is good at working with us, but they lack a bit when it comes to dealing with...

Apr 2024
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Manager

Value

HealthMark Group has a philosophy where they don't charge a patient for their records. There are not...

Apr 2024
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Manager

Relationship, Services

I get a lot of second- and third-party requests, so HealthMark Group could do better working with...

Apr 2024
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Analyst/Coordinator

Relationship

I would recommend HealthMark Group. I would tell others considering the firm to get contact...

Apr 2024
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Analyst/Coordinator

Relationship

When working with third-party requesters, the firm is a little slow to respond, so the third parties...

Apr 2024
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Analyst/Coordinator

Relationship

We have had some ups and downs with HealthMark Group, but we have been able to solve our issues. The...

Apr 2024
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Analyst/Coordinator

Value

The firm only charges for insurance and disability company requests and when an office asks for...

Apr 2024
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Analyst/Coordinator

Relationship

When we send in the records, the firm gets those out quickly. They take care of the records and get...

Apr 2024
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Manager

Operations, Services

With some of the workers' compensation stuff that HealthMark Group sends out, they aren't verifying...

Feb 2024
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Manager

Operations, Services

HealthMark Group doesn't do well with third-party requesters. We get a lot of duplicate requests,...

Feb 2024
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Manager

Operations, Services

One thing HealthMark Group needs to improve is their phone services. They are supposed to take calls...

Feb 2024
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Manager

Relationship, Operations, Services

HealthMark Group's customer service is lacking, and it falls back on us to be the mediator. We have...

Feb 2024
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Manager

Services, Value

From the technical side, we are happy that HealthMark Group can email records in real time or have...

Feb 2024
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Director

Relationship, Services

I don't see the finer inner workings of HealthMark Group and the goings-on of the day-to-day things,...

Feb 2024
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Director

Relationship

We hired HealthMark Group to perform all our release of information requests or activities. So...

Feb 2024
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Director

Value

I would buy HealthMark Group's services again. For the pricing model we have with HealthMark Group,...

Feb 2024
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Director

Relationship, Services

A product of HealthMark Group's process is to fulfill certain third-party requests. A lot of our...

Feb 2024
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Director

Relationship

We have a really great relationship with our client success manager at HealthMark Group. That...

Feb 2024
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Director

Relationship

In terms of the strength of our partnership, I have no issue contacting our client success manager...

Feb 2024
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Director

Relationship, Services

HealthMark Group's process is so rigid. We can only either email or fax the digital download letter,...

Feb 2024
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Analyst/Coordinator

Value

When our clients request their medical records mailed, the firm only charges the handling fee, and...

Feb 2024
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Analyst/Coordinator

Relationship

The communication we have with HealthMark is excellent in helping us get issues resolved, and we...

Feb 2024
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Manager

Relationship

My only issue with the firm is attention to detail. Sometimes, they rush what they are doing....

Feb 2024
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Manager

Relationship

HealthMark Group is a great company. Our client success managers are always great. If we have a...

Feb 2024
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Manager

Relationship

The firm is very helpful when we are having an issue or trying to get a status update or when...

Feb 2024
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Manager

Services

The fact that the firm’s software is easy and user friendly and the fact that everything is within...

Feb 2024
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Manager

Services

I would tell the firm to simplify a bit in terms of when we put something on hold for the firm. They...

Feb 2024
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Manager

Relationship

Normally, whenever HealthMark Group has new managers or anything, they reach out to us and let us...

Feb 2024
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Manager

Relationship

We have a really good relationship with the firm. We have never actually had an issue. Things...

Feb 2024
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Manager

Relationship, Relationship, Operations

There were just a couple of instances where a third-party requester never received a request, but...

Jan 2024
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Manager

Relationship, Relationship

There have been a couple of instances where one of our contacts at HealthMark Group was not as...

Jan 2024
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Manager

Relationship, Relationship

Things are going well with HealthMark Group, and I have yet to receive any type of complaint about...

Jan 2024
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Manager

Relationship, Relationship

There may have been a couple of issues with HealthMark Group in regard to turnaround time, but those...

Jan 2024
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Analyst/Coordinator

Relationship, Relationship

HealthMark Group gets the job done, but potential customers shouldn’t be afraid to look around at...

Dec 2023
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Analyst/Coordinator

Relationship, Relationship

The firm could improve their turnaround time, and their communication with us could be a bit better....

Dec 2023
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Analyst/Coordinator

Relationship, Relationship

When we want things done a certain way or want something handled a little outside of the normal...

Dec 2023
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Manager

Relationship, Relationship

Things are going well with HealthMark Group. They are helpful and useful, and I do not have any...

Oct 2023
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Manager

Relationship, Relationship, Value, Value

HealthMark Group has dramatically decreased the workload of our medical records department and made...

Oct 2023
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Manager

Relationship, Relationship, Operations, Operations

Just as with any new software company that we start working with, there is a period where we are...

Oct 2023
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Manager

Relationship, Relationship

Working with HealthMark Group has been a really good experience. If we ever need a meeting, the firm...

Oct 2023
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VP/Other Executive

Relationship

HealthMark Group is very good at turning things around in a timely manner. We have added some audit...

Sep 2023
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VP/Other Executive

Relationship

HealthMark Group has been able to meet huge time crunches. If we need, the firm will escalate...

Sep 2023
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Manager

Services

We have glitches from time to time within the product where records don't get addressed, and we...

Sep 2023
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Manager

Relationship, Operations

HealthMark Group needed to do a better job of understanding how we currently did things so that we...

Sep 2023
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Manager

Relationship, Relationship, Services, Services

An issue that I run into with HealthMark Group is when we get a continuity of care request and...

Aug 2023
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Manager

Relationship, Relationship, Services, Services

Sometimes HealthMark Group is not looking into our legacy system to reach the records when a request...

Aug 2023
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Manager

Value, Value

HealthMark Group only charges for releases to law offices and third-party companies. For the...

Aug 2023
||
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Manager

Relationship, Relationship

We have a HealthMark Group representative assigned to us, but my manager deals with them directly,...

Aug 2023
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Manager

Relationship, Relationship, Services, Services

HealthMark Group is our full-service firm for the release of information, and they are pretty good....

Aug 2023
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Director

Relationship, Relationship

An expectation the firm exceeded was their timeliness with their turnaround on the releases. They...

Aug 2023
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Director

Relationship, Relationship

We have had some issues with staff from the firm but not a whole lot. The issues have been more...

Aug 2023
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Director

Relationship, Relationship

The service is extremely easy to use. We give the firm logins to our system, and whenever they have...

Aug 2023
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Director

Relationship, Relationship, Value, Value

We have had a VP from the firm reach out to us about what we are doing, so we have been really happy...

Aug 2023
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Manager

Services, Services, Services

HealthMark has really odd one-sheet faxes that tell patients to go download something to find their...

Aug 2023
||
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Manager

Value, Value, Value

HealthMark Group’s cost is fairly reasonable, and we don't have to prepare records. That is a...

Aug 2023
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Manager

Loyalty, Loyalty, Loyalty

At the time we hired HealthMark Group, we thought the firm had a more predictable price structure....

Aug 2023
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Manager

Services, Services, Services, Value, Value, Value

Many people have told us that they haven't received all the records they have requested. We have to...

Aug 2023
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Manager

Relationship, Relationship, Operations, Services, Services, Services

I had a patient who requested records through HealthMark Group. The firm told the patient that they...

Aug 2023
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Manager

Relationship, Relationship, Relationship, Operations

Whenever we speak to someone at HealthMark Group, they don't have access to our EMR to see what we...

Aug 2023
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Manager

Relationship, Relationship, Relationship, Services, Services, Services

HealthMark Group is taking the initiative to make sure that the records are getting out to the...

Aug 2023
||
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Manager

Relationship, Relationship, Services, Services

All the things I can say about HealthMark Group are great. The ease of integration when we started...

Jul 2023
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Manager

Relationship, Relationship

We usually have one contact person that we deal with, and that makes things extremely easy because...

Jul 2023
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Manager

Services, Services

The firm’s platform is helpful and easy to use. Patients can go on there and request records anytime...

Jul 2023
||
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Manager

Value, Value

Using the firm’s services is a cost advantage because the pricing model makes them affordable. For...

Jul 2023
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Manager

Relationship

The only issue I would tell somebody in our shoes is that we need to outline contracts that require...

Jul 2023
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Manager

Relationship, Relationship

The firm’s people are experts in staying compliant. They have legal individuals who work for them....

Jul 2023
||
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Relationship, Relationship, Relationship

The firm has exceeded all my expectations. I don’t have any suggestions for them.

Jul 2023
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Relationship, Relationship, Relationship

The firm’s communication stands out. I have a person assigned to me who is at my beck and call.

Jul 2023
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Manager

Loyalty, Relationship, Relationship, Relationship

HealthMark Group processes our legal requests because I don't have the manpower to do everything....

Jul 2023
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Manager

Relationship, Relationship, Services, Services, Services, Value, Value, Value

HealthMark Group helps with our medical records release, and then we use them for other site...

Jul 2023
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Manager

Relationship, Relationship, Relationship, Operations, Operations, Operations

We would like to see HeathMark Group continue to keep hiring good employees and training them...

Jul 2023
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Manager

Loyalty, Relationship, Relationship, Relationship

HealthMark Group is a great corporation. We push and recommend them to other providers in our group....

Jul 2023
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Manager

Relationship, Relationship, Relationship, Operations

HealthMark Group follows their own policies for new requirements and regulations to make sure...

Jul 2023
||
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Manager

Relationship, Relationship, Relationship, Relationship, Services, Services, Services, Services

There is only one thing we would like to see the firm improve. Sometimes when we have short- and...

Jul 2023
||
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Manager

Services, Services, Services, Services

HealthMark Group’s digital technology increases our release-of-information efficiency. Because we...

Jul 2023
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Analyst/Coordinator

Relationship, Relationship, Relationship

I would buy HealthMark Group’s services again because they take items off of our hands, making us...

Jul 2023
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Director

Relationship, Relationship, Relationship, Services, Services, Services

No quality issues have come up the whole time we have used HealthMark Group, and in that time, they...

Jul 2023
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Director

Relationship, Relationship, Relationship

HealthMark Group’s turnaround time with patient requests is amazing. With the sheer volume of...

Jul 2023
||
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Director

Relationship, Relationship, Relationship

It took the firm a little while to lock in people for on-site positions. Since they got people in,...

Jul 2023
||
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Director

Loyalty, Loyalty, Loyalty

When we first started with HealthMark Group, we made it clear what we were looking for. We went...

Jul 2023
||
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Director

Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship

The firm works well with others, but there have been times when I have had to get more involved than...

Jul 2023
||
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Analyst/Coordinator

Services, Services, Services

People overlook the invoices that come over fax. When those invoices get overlooked, the requester...

Jul 2023
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Analyst/Coordinator

Relationship, Relationship, Relationship

HealthMark Group communicates with us through secure emails, telephone calls, and lots of...

Jul 2023
||
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Analyst/Coordinator

Services, Value, Value, Value

Third parties, such as insurance companies, send audits for risk adjustments. They initially sent...

Jul 2023
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Manager

Relationship, Relationship, Relationship, Value, Value, Value

Engaging with HealthMark Group has enabled us to have more time to focus on other areas that could...

Jun 2023
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Manager

Relationship, Relationship, Relationship, Services, Services, Services

There is sometimes a connection issue when HealthMark Group releases the records to the facility....

Jun 2023
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Manager

Relationship, Relationship, Relationship

HealthMark Group has remained consistent over the years. They update their technology and make it...

Jun 2023
||
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Manager

Value, Value, Value

We would 100% recommend HealthMark Group to any healthcare facility with a similar volume to ours....

Jun 2023
||
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COO

Relationship, Relationship, Relationship

HealthMark Group has helped us with everything, and they make sure to take care of the people we are...

Jun 2023
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COO

Value

HealthMark Group came to us. We thought what they proposed was too good to be true, as low-cost...

Jun 2023
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COO

Relationship, Relationship, Relationship

One specific person from HealthMark Group is excellent.

Jun 2023
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COO

Relationship, Relationship, Relationship

We have had an excellent, positive experience with HealthMark Group. There are rare instances where...

Jun 2023
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COO

Relationship, Relationship, Relationship

We have dedicated people from HealthMark Group to fulfill medical records, and they can fulfill...

Jun 2023
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Manager

Relationship, Relationship, Relationship

HealthMark Group’s service is really simple. Our experience has been really good.

Jun 2023
||
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Director

Relationship, Relationship, Relationship

The firm is helping us with regulations by communicating and letting us know what they have...

Jun 2023
||
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Director

Services, Services, Services

We haven't had any issues with being able to release information promptly, especially now that there...

Jun 2023
||
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Director

Relationship, Relationship, Relationship

Initially, we were extremely satisfied with HealthMark Group’s services. However, since we expanded,...

Jun 2023
||
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Director

Operations, Operations, Operations

I am very satisfied with HealthMark Group’s solution to date. The implementation went very smoothly...

Jun 2023
||
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Director

Relationship, Relationship, Relationship

I work with a few people at HealthMark Group who have all been excellent. HealthMark Group’s support...

Jun 2023
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Manager

Relationship, Relationship, Relationship

I don't really have a lot of interaction with anyone from HealthMark Group. The only time I really...

Jun 2023
||
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Manager

Services, Services, Services

When we put in the place that we want the records sent from or requested from, if the place is not...

Jun 2023
||
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Manager

Services, Services, Services, Value, Value, Value

I tell my staff that whenever anyone is requesting medical records, if they are asking for anything...

Jun 2023
||
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Manager

Operations, Operations, Operations, Services, Services, Services

We love HealthMark Group. Their process is so easy and user friendly. Whenever I have to train staff...

Jun 2023
||
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Director

Relationship, Relationship, Relationship

With other firms, I meet with senior executives on a regular basis, but in the whole time that I...

Jun 2023
||
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Director

Relationship, Relationship, Relationship

HealthMark Group does an outstanding job, and we never have any complaints or issues. I don't really...

Jun 2023
||
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Director

Loyalty, Loyalty, Loyalty

We are moving away from HealthMark Group because our organization decided to move to only have one...

Jun 2023
||
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Director

Relationship, Relationship, Relationship

HealthMark Group hasn't really brought anything new to my attention. Usually, I have to find out...

Jun 2023
||
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Manager

Value, Value, Value

We don't pay HealthMark Group anything. All the charges go to the companies or the patients, so...

May 2023
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Manager

Relationship, Relationship, Relationship

I would tell someone looking into HealthMark Group that the firm would do a great job for them. If...

May 2023
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Manager

Relationship, Relationship, Relationship

HealthMark Group is really self-sufficient, and they take care of everything. They have everything...

May 2023
||
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Director

Relationship, Relationship, Relationship, Value, Value, Value

I think HealthMark Group’s model is efficient. They can keep their turnaround time low, so there is...

May 2023
||
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Director

Relationship, Relationship, Relationship

Some of the people I have worked with at HealthMark Group have been questionable, but the...

May 2023
||
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Director

Relationship, Relationship, Relationship, Services, Services

When HealthMark Group has turnover, the specific things that we need often get lost, especially...

May 2023
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