HealthMark Release of Information Commentary
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Subject Expert
Jaren Day
Research Director
Commentary Summary
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User Commentary
Relationship
HealthMark Group has been good. There are times when they don’t meet our expectations, but most of...
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Relationship
I have dealt with C-level executives with HealthMark Group, but the strength of the partnership has...
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Relationship
HealthMark Group is good at working with us, but they lack a bit when it comes to dealing with...
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Value
HealthMark Group has a philosophy where they don't charge a patient for their records. There are not...
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Relationship, Services
I get a lot of second- and third-party requests, so HealthMark Group could do better working with...
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Relationship
I would recommend HealthMark Group. I would tell others considering the firm to get contact...
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Relationship
When working with third-party requesters, the firm is a little slow to respond, so the third parties...
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Relationship
We have had some ups and downs with HealthMark Group, but we have been able to solve our issues. The...
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Value
The firm only charges for insurance and disability company requests and when an office asks for...
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Relationship
When we send in the records, the firm gets those out quickly. They take care of the records and get...
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Operations, Services
With some of the workers' compensation stuff that HealthMark Group sends out, they aren't verifying...
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Operations, Services
HealthMark Group doesn't do well with third-party requesters. We get a lot of duplicate requests,...
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Operations, Services
One thing HealthMark Group needs to improve is their phone services. They are supposed to take calls...
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Relationship, Operations, Services
HealthMark Group's customer service is lacking, and it falls back on us to be the mediator. We have...
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Services, Value
From the technical side, we are happy that HealthMark Group can email records in real time or have...
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Relationship, Services
I don't see the finer inner workings of HealthMark Group and the goings-on of the day-to-day things,...
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Relationship
We hired HealthMark Group to perform all our release of information requests or activities. So...
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Value
I would buy HealthMark Group's services again. For the pricing model we have with HealthMark Group,...
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Relationship, Services
A product of HealthMark Group's process is to fulfill certain third-party requests. A lot of our...
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Relationship
We have a really great relationship with our client success manager at HealthMark Group. That...
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Relationship
In terms of the strength of our partnership, I have no issue contacting our client success manager...
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Relationship, Services
HealthMark Group's process is so rigid. We can only either email or fax the digital download letter,...
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Value
When our clients request their medical records mailed, the firm only charges the handling fee, and...
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Relationship
The communication we have with HealthMark is excellent in helping us get issues resolved, and we...
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Relationship
My only issue with the firm is attention to detail. Sometimes, they rush what they are doing....
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Relationship
HealthMark Group is a great company. Our client success managers are always great. If we have a...
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Relationship
The firm is very helpful when we are having an issue or trying to get a status update or when...
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Services
The fact that the firm’s software is easy and user friendly and the fact that everything is within...
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Services
I would tell the firm to simplify a bit in terms of when we put something on hold for the firm. They...
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Relationship
Normally, whenever HealthMark Group has new managers or anything, they reach out to us and let us...
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Relationship
We have a really good relationship with the firm. We have never actually had an issue. Things...
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Relationship, Relationship, Operations
There were just a couple of instances where a third-party requester never received a request, but...
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Relationship, Relationship
There have been a couple of instances where one of our contacts at HealthMark Group was not as...
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Relationship, Relationship
Things are going well with HealthMark Group, and I have yet to receive any type of complaint about...
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Relationship, Relationship
There may have been a couple of issues with HealthMark Group in regard to turnaround time, but those...
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Relationship, Relationship
HealthMark Group gets the job done, but potential customers shouldn’t be afraid to look around at...
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Relationship, Relationship
The firm could improve their turnaround time, and their communication with us could be a bit better....
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Relationship, Relationship
When we want things done a certain way or want something handled a little outside of the normal...
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Relationship, Relationship
Things are going well with HealthMark Group. They are helpful and useful, and I do not have any...
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Relationship, Relationship, Value, Value
HealthMark Group has dramatically decreased the workload of our medical records department and made...
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Relationship, Relationship, Operations, Operations
Just as with any new software company that we start working with, there is a period where we are...
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Relationship, Relationship
Working with HealthMark Group has been a really good experience. If we ever need a meeting, the firm...
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Relationship
HealthMark Group is very good at turning things around in a timely manner. We have added some audit...
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Relationship
HealthMark Group has been able to meet huge time crunches. If we need, the firm will escalate...
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Services
We have glitches from time to time within the product where records don't get addressed, and we...
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Relationship, Operations
HealthMark Group needed to do a better job of understanding how we currently did things so that we...
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Relationship, Relationship, Services, Services
An issue that I run into with HealthMark Group is when we get a continuity of care request and...
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Relationship, Relationship, Services, Services
Sometimes HealthMark Group is not looking into our legacy system to reach the records when a request...
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Value, Value
HealthMark Group only charges for releases to law offices and third-party companies. For the...
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Relationship, Relationship
We have a HealthMark Group representative assigned to us, but my manager deals with them directly,...
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Relationship, Relationship, Services, Services
HealthMark Group is our full-service firm for the release of information, and they are pretty good....
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Relationship, Relationship
An expectation the firm exceeded was their timeliness with their turnaround on the releases. They...
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Relationship, Relationship
We have had some issues with staff from the firm but not a whole lot. The issues have been more...
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Relationship, Relationship
The service is extremely easy to use. We give the firm logins to our system, and whenever they have...
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Relationship, Relationship, Value, Value
We have had a VP from the firm reach out to us about what we are doing, so we have been really happy...
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Services, Services, Services
HealthMark has really odd one-sheet faxes that tell patients to go download something to find their...
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Value, Value, Value
HealthMark Group’s cost is fairly reasonable, and we don't have to prepare records. That is a...
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Loyalty, Loyalty, Loyalty
At the time we hired HealthMark Group, we thought the firm had a more predictable price structure....
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Services, Services, Services, Value, Value, Value
Many people have told us that they haven't received all the records they have requested. We have to...
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Relationship, Relationship, Operations, Services, Services, Services
I had a patient who requested records through HealthMark Group. The firm told the patient that they...
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Relationship, Relationship, Relationship, Operations
Whenever we speak to someone at HealthMark Group, they don't have access to our EMR to see what we...
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Relationship, Relationship, Relationship, Services, Services, Services
HealthMark Group is taking the initiative to make sure that the records are getting out to the...
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Relationship, Relationship, Services, Services
All the things I can say about HealthMark Group are great. The ease of integration when we started...
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Relationship, Relationship
We usually have one contact person that we deal with, and that makes things extremely easy because...
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Services, Services
The firm’s platform is helpful and easy to use. Patients can go on there and request records anytime...
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Value, Value
Using the firm’s services is a cost advantage because the pricing model makes them affordable. For...
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Relationship
The only issue I would tell somebody in our shoes is that we need to outline contracts that require...
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Relationship, Relationship
The firm’s people are experts in staying compliant. They have legal individuals who work for them....
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Relationship, Relationship, Relationship
The firm has exceeded all my expectations. I don’t have any suggestions for them.
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Relationship, Relationship, Relationship
The firm’s communication stands out. I have a person assigned to me who is at my beck and call.
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Loyalty, Relationship, Relationship, Relationship
HealthMark Group processes our legal requests because I don't have the manpower to do everything....
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Relationship, Relationship, Services, Services, Services, Value, Value, Value
HealthMark Group helps with our medical records release, and then we use them for other site...
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Relationship, Relationship, Relationship, Operations, Operations, Operations
We would like to see HeathMark Group continue to keep hiring good employees and training them...
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Loyalty, Relationship, Relationship, Relationship
HealthMark Group is a great corporation. We push and recommend them to other providers in our group....
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Relationship, Relationship, Relationship, Operations
HealthMark Group follows their own policies for new requirements and regulations to make sure...
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Relationship, Relationship, Relationship, Relationship, Services, Services, Services, Services
There is only one thing we would like to see the firm improve. Sometimes when we have short- and...
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Services, Services, Services, Services
HealthMark Group’s digital technology increases our release-of-information efficiency. Because we...
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Relationship, Relationship, Relationship
I would buy HealthMark Group’s services again because they take items off of our hands, making us...
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Relationship, Relationship, Relationship, Services, Services, Services
No quality issues have come up the whole time we have used HealthMark Group, and in that time, they...
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Relationship, Relationship, Relationship
HealthMark Group’s turnaround time with patient requests is amazing. With the sheer volume of...
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Relationship, Relationship, Relationship
It took the firm a little while to lock in people for on-site positions. Since they got people in,...
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Loyalty, Loyalty, Loyalty
When we first started with HealthMark Group, we made it clear what we were looking for. We went...
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Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship
The firm works well with others, but there have been times when I have had to get more involved than...
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Services, Services, Services
People overlook the invoices that come over fax. When those invoices get overlooked, the requester...
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Relationship, Relationship, Relationship
HealthMark Group communicates with us through secure emails, telephone calls, and lots of...
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Services, Value, Value, Value
Third parties, such as insurance companies, send audits for risk adjustments. They initially sent...
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Relationship, Relationship, Relationship, Value, Value, Value
Engaging with HealthMark Group has enabled us to have more time to focus on other areas that could...
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Relationship, Relationship, Relationship, Services, Services, Services
There is sometimes a connection issue when HealthMark Group releases the records to the facility....
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Relationship, Relationship, Relationship
HealthMark Group has remained consistent over the years. They update their technology and make it...
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Value, Value, Value
We would 100% recommend HealthMark Group to any healthcare facility with a similar volume to ours....
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Relationship, Relationship, Relationship
HealthMark Group has helped us with everything, and they make sure to take care of the people we are...
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Value
HealthMark Group came to us. We thought what they proposed was too good to be true, as low-cost...
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Relationship, Relationship, Relationship
One specific person from HealthMark Group is excellent.
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Relationship, Relationship, Relationship
We have had an excellent, positive experience with HealthMark Group. There are rare instances where...
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Relationship, Relationship, Relationship
We have dedicated people from HealthMark Group to fulfill medical records, and they can fulfill...
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Relationship, Relationship, Relationship
HealthMark Group’s service is really simple. Our experience has been really good.
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Relationship, Relationship, Relationship
The firm is helping us with regulations by communicating and letting us know what they have...
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Services, Services, Services
We haven't had any issues with being able to release information promptly, especially now that there...
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Relationship, Relationship, Relationship
Initially, we were extremely satisfied with HealthMark Group’s services. However, since we expanded,...
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Operations, Operations, Operations
I am very satisfied with HealthMark Group’s solution to date. The implementation went very smoothly...
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Relationship, Relationship, Relationship
I work with a few people at HealthMark Group who have all been excellent. HealthMark Group’s support...
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Relationship, Relationship, Relationship
I don't really have a lot of interaction with anyone from HealthMark Group. The only time I really...
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Services, Services, Services
When we put in the place that we want the records sent from or requested from, if the place is not...
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Services, Services, Services, Value, Value, Value
I tell my staff that whenever anyone is requesting medical records, if they are asking for anything...
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Operations, Operations, Operations, Services, Services, Services
We love HealthMark Group. Their process is so easy and user friendly. Whenever I have to train staff...
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Relationship, Relationship, Relationship
With other firms, I meet with senior executives on a regular basis, but in the whole time that I...
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Relationship, Relationship, Relationship
HealthMark Group does an outstanding job, and we never have any complaints or issues. I don't really...
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Loyalty, Loyalty, Loyalty
We are moving away from HealthMark Group because our organization decided to move to only have one...
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Relationship, Relationship, Relationship
HealthMark Group hasn't really brought anything new to my attention. Usually, I have to find out...
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Value, Value, Value
We don't pay HealthMark Group anything. All the charges go to the companies or the patients, so...
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Relationship, Relationship, Relationship
I would tell someone looking into HealthMark Group that the firm would do a great job for them. If...
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Relationship, Relationship, Relationship
HealthMark Group is really self-sufficient, and they take care of everything. They have everything...
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Relationship, Relationship, Relationship, Value, Value, Value
I think HealthMark Group’s model is efficient. They can keep their turnaround time low, so there is...
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Relationship, Relationship, Relationship
Some of the people I have worked with at HealthMark Group have been questionable, but the...
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Relationship, Relationship, Relationship, Services, Services
When HealthMark Group has turnover, the specific things that we need often get lost, especially...
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Relationship, Relationship, Relationship
We have had to communicate with HealthMark Group a couple of times about a new area where they...
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Relationship, Relationship, Relationship, Services, Services, Services
The firm has a good portal. I can open up different sections of it and look at my status without...
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Relationship, Relationship, Relationship
I have our manager's direct information if I need to communicate straight to them, and then they can...
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Relationship, Relationship, Relationship
On the clinical side, sometimes HealthMark Group has some issues. The firm used to close out...
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Relationship, Relationship, Relationship
HealthMark Group does a pretty good job. I don't remember the last time when I had to reach out to...
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Relationship, Relationship, Relationship
HealthMark Group makes sure that there is a request on file, and then I get a lot of requests for...
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Relationship, Relationship, Relationship
HealthMark Group is very good at communicating. I have had a great experience with their staff. I...
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Relationship, Relationship, Relationship, Operations, Operations, Operations
HealthMark Group sends us emails often and has webinars to let us know what has changed and what to...
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Relationship, Relationship, Relationship
Things continue to go quite well with HealthMark Group. They have done an excellent job. I don't get...
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Value, Value, Value
One of the biggest things that I love about HealthMark Group is that they do not charge patients,...
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Relationship, Relationship, Relationship
If I tell HealthMark Group I have a pain point, it gets fixed. I had an issue, and one of the...
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Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship, Operations, Operations, Operations
HealthMark Group is working on helping us stay compliant with new regulations. They have an advisory...
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