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HealthMark Release of Information Commentary
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Justin Porter
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User Commentary

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Manager

Relationship, Relationship

Things are going well with HealthMark Group. They are helpful and useful, and I do not have any...

Oct 2023
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Manager

Relationship, Relationship, Value, Value

HealthMark Group has dramatically decreased the workload of our medical records department and made...

Oct 2023
||
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Manager

Relationship, Relationship, Operations, Operations

Just as with any new software company that we start working with, there is a period where we are...

Oct 2023
||
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Manager

Relationship, Relationship

Working with HealthMark Group has been a really good experience. If we ever need a meeting, the firm...

Oct 2023
||
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VP/Other Executive

Relationship

HealthMark Group is very good at turning things around in a timely manner. We have added some audit...

Sep 2023
||
(0)
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VP/Other Executive

Relationship

HealthMark Group has been able to meet huge time crunches. If we need, the firm will escalate...

Sep 2023
||
(0)
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Manager

Services

We have glitches from time to time within the product where records don't get addressed, and we...

Sep 2023
||
(0)
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Manager

Relationship, Operations

HealthMark Group needed to do a better job of understanding how we currently did things so that we...

Sep 2023
||
(0)
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Manager

Relationship, Relationship, Services, Services

An issue that I run into with HealthMark Group is when we get a continuity of care request and...

Aug 2023
||
(0)
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Manager

Relationship, Relationship, Services, Services

Sometimes HealthMark Group is not looking into our legacy system to reach the records when a request...

Aug 2023
||
(0)
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Manager

Value, Value

HealthMark Group only charges for releases to law offices and third-party companies. For the...

Aug 2023
||
(0)
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Manager

Relationship, Relationship

We have a HealthMark Group representative assigned to us, but my manager deals with them directly,...

Aug 2023
||
(0)
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Manager

Relationship, Relationship, Services, Services

HealthMark Group is our full-service firm for the release of information, and they are pretty good....

Aug 2023
||
(0)
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Director

Relationship, Relationship

An expectation the firm exceeded was their timeliness with their turnaround on the releases. They...

Aug 2023
||
(0)
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Director

Relationship, Relationship

We have had some issues with staff from the firm but not a whole lot. The issues have been more...

Aug 2023
||
(0)
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Director

Relationship, Relationship

The service is extremely easy to use. We give the firm logins to our system, and whenever they have...

Aug 2023
||
(0)
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Director

Relationship, Relationship, Value, Value

We have had a VP from the firm reach out to us about what we are doing, so we have been really happy...

Aug 2023
||
(0)
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Manager

Services, Services, Services

HealthMark has really odd one-sheet faxes that tell patients to go download something to find their...

Aug 2023
||
(0)
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Manager

Value, Value, Value

HealthMark Group’s cost is fairly reasonable, and we don't have to prepare records. That is a...

Aug 2023
||
(0)
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Manager

Loyalty, Loyalty, Loyalty

At the time we hired HealthMark Group, we thought the firm had a more predictable price structure....

Aug 2023
||
(0)
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Manager

Services, Services, Services, Value, Value, Value

Many people have told us that they haven't received all the records they have requested. We have to...

Aug 2023
||
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Manager

Relationship, Relationship, Operations, Services, Services, Services

I had a patient who requested records through HealthMark Group. The firm told the patient that they...

Aug 2023
||
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Manager

Operations, Value, Value, Value

The doctors do FMLA papers, and they send those papers to HealthMark Group. HealthMark Group is...

Aug 2023
||
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Manager

Relationship, Relationship, Relationship, Operations

Whenever we speak to someone at HealthMark Group, they don't have access to our EMR to see what we...

Aug 2023
||
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Manager

Relationship, Relationship, Relationship, Services, Services, Services

HealthMark Group is taking the initiative to make sure that the records are getting out to the...

Aug 2023
||
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Manager

Relationship, Relationship, Services, Services

All the things I can say about HealthMark Group are great. The ease of integration when we started...

Jul 2023
||
(0)
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Manager

Relationship, Relationship

We usually have one contact person that we deal with, and that makes things extremely easy because...

Jul 2023
||
(0)
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Manager

Services, Services

The firm’s platform is helpful and easy to use. Patients can go on there and request records anytime...

Jul 2023
||
(0)
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Manager

Value, Value

Using the firm’s services is a cost advantage because the pricing model makes them affordable. For...

Jul 2023
||
(0)
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Manager

Relationship

The only issue I would tell somebody in our shoes is that we need to outline contracts that require...

Jul 2023
||
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Manager

Relationship, Relationship

The firm’s people are experts in staying compliant. They have legal individuals who work for them....

Jul 2023
||
(0)
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Relationship, Relationship, Relationship

The firm has exceeded all my expectations. I don’t have any suggestions for them.

Jul 2023
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(0)
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Relationship, Relationship, Relationship

The firm’s communication stands out. I have a person assigned to me who is at my beck and call.

Jul 2023
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Manager

Loyalty, Relationship, Relationship, Relationship

HealthMark Group processes our legal requests because I don't have the manpower to do everything....

Jul 2023
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Manager

Relationship, Relationship, Services, Services, Services, Value, Value, Value

HealthMark Group helps with our medical records release, and then we use them for other site...

Jul 2023
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Manager

Relationship, Relationship, Relationship, Operations, Operations, Operations

We would like to see HeathMark Group continue to keep hiring good employees and training them...

Jul 2023
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Manager

Loyalty, Relationship, Relationship, Relationship

HealthMark Group is a great corporation. We push and recommend them to other providers in our group....

Jul 2023
||
(0)
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Manager

Relationship, Relationship, Relationship, Operations

HealthMark Group follows their own policies for new requirements and regulations to make sure...

Jul 2023
||
(0)
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Manager

Relationship, Relationship, Relationship, Relationship, Services, Services, Services, Services

There is only one thing we would like to see the firm improve. Sometimes when we have short- and...

Jul 2023
||
(0)
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Manager

Services, Services, Services, Services

HealthMark Group’s digital technology increases our release-of-information efficiency. Because we...

Jul 2023
||
(0)
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Analyst/Coordinator

Relationship, Relationship, Relationship

I would buy HealthMark Group’s services again because they take items off of our hands, making us...

Jul 2023
||
(0)
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Director

Relationship, Relationship, Relationship, Services, Services, Services

No quality issues have come up the whole time we have used HealthMark Group, and in that time, they...

Jul 2023
||
(0)
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Director

Relationship, Relationship, Relationship

HealthMark Group’s turnaround time with patient requests is amazing. With the sheer volume of...

Jul 2023
||
(0)
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Director

Relationship, Relationship, Relationship

It took the firm a little while to lock in people for on-site positions. Since they got people in,...

Jul 2023
||
(0)
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Director

Loyalty, Loyalty, Loyalty

When we first started with HealthMark Group, we made it clear what we were looking for. We went...

Jul 2023
||
(0)
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Director

Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship

The firm works well with others, but there have been times when I have had to get more involved than...

Jul 2023
||
(0)
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Analyst/Coordinator

Services, Services, Services

People overlook the invoices that come over fax. When those invoices get overlooked, the requester...

Jul 2023
||
(0)
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Analyst/Coordinator

Relationship, Relationship, Relationship

HealthMark Group communicates with us through secure emails, telephone calls, and lots of...

Jul 2023
||
(0)
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Analyst/Coordinator

Services, Value, Value, Value

Third parties, such as insurance companies, send audits for risk adjustments. They initially sent...

Jul 2023
||
(0)
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Manager

Relationship, Relationship, Relationship, Value, Value, Value

Engaging with HealthMark Group has enabled us to have more time to focus on other areas that could...

Jun 2023
||
(0)
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Manager

Relationship, Relationship, Relationship, Services, Services, Services

There is sometimes a connection issue when HealthMark Group releases the records to the facility....

Jun 2023
||
(0)
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Manager

Relationship, Relationship, Relationship

HealthMark Group has remained consistent over the years. They update their technology and make it...

Jun 2023
||
(0)
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Manager

Value, Value, Value

We would 100% recommend HealthMark Group to any healthcare facility with a similar volume to ours....

Jun 2023
||
(0)
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COO

Relationship, Relationship, Relationship

HealthMark Group has helped us with everything, and they make sure to take care of the people we are...

Jun 2023
||
(0)
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COO

Value

HealthMark Group came to us. We thought what they proposed was too good to be true, as low-cost...

Jun 2023
||
(0)
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COO

Relationship, Relationship, Relationship

One specific person from HealthMark Group is excellent.

Jun 2023
||
(0)
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COO

Relationship, Relationship, Relationship

We have had an excellent, positive experience with HealthMark Group. There are rare instances where...

Jun 2023
||
(0)
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COO

Relationship, Relationship, Relationship

We have dedicated people from HealthMark Group to fulfill medical records, and they can fulfill...

Jun 2023
||
(0)
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Manager

Relationship, Relationship, Relationship

HealthMark Group’s service is really simple. Our experience has been really good.

Jun 2023
||
(0)
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Director

Relationship, Relationship, Relationship

The firm is helping us with regulations by communicating and letting us know what they have...

Jun 2023
||
(0)
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Director

Services, Services, Services

We haven't had any issues with being able to release information promptly, especially now that there...

Jun 2023
||
(0)
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Director

Relationship, Relationship, Relationship

Initially, we were extremely satisfied with HealthMark Group’s services. However, since we expanded,...

Jun 2023
||
(0)
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Director

Operations, Operations, Operations

I am very satisfied with HealthMark Group’s solution to date. The implementation went very smoothly...

Jun 2023
||
(0)
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Director

Relationship, Relationship, Relationship

I work with a few people at HealthMark Group who have all been excellent. HealthMark Group’s support...

Jun 2023
||
(0)
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Manager

Relationship, Relationship, Relationship

I don't really have a lot of interaction with anyone from HealthMark Group. The only time I really...

Jun 2023
||
(0)
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Manager

Services, Services, Services

When we put in the place that we want the records sent from or requested from, if the place is not...

Jun 2023
||
(0)
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Manager

Services, Services, Services, Value, Value, Value

I tell my staff that whenever anyone is requesting medical records, if they are asking for anything...

Jun 2023
||
(0)
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Manager

Operations, Operations, Operations, Services, Services, Services

We love HealthMark Group. Their process is so easy and user friendly. Whenever I have to train staff...

Jun 2023
||
(0)
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Director

Relationship, Relationship, Relationship

With other firms, I meet with senior executives on a regular basis, but in the whole time that I...

Jun 2023
||
(0)
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Director

Relationship, Relationship, Relationship

HealthMark Group does an outstanding job, and we never have any complaints or issues. I don't really...

Jun 2023
||
(0)
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Director

Loyalty, Loyalty, Loyalty

We are moving away from HealthMark Group because our organization decided to move to only have one...

Jun 2023
||
(0)
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Director

Relationship, Relationship, Relationship

HealthMark Group hasn't really brought anything new to my attention. Usually, I have to find out...

Jun 2023
||
(0)
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Manager

Value, Value, Value

We don't pay HealthMark Group anything. All the charges go to the companies or the patients, so...

May 2023
||
(0)
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Manager

Relationship, Relationship, Relationship

I would tell someone looking into HealthMark Group that the firm would do a great job for them. If...

May 2023
||
(0)
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Manager

Relationship, Relationship, Relationship

HealthMark Group is really self-sufficient, and they take care of everything. They have everything...

May 2023
||
(0)
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Director

Relationship, Relationship, Relationship, Value, Value, Value

I think HealthMark Group’s model is efficient. They can keep their turnaround time low, so there is...

May 2023
||
(0)
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Director

Relationship, Relationship, Relationship

Some of the people I have worked with at HealthMark Group have been questionable, but the...

May 2023
||
(0)
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Director

Relationship, Relationship, Relationship, Services, Services

When HealthMark Group has turnover, the specific things that we need often get lost, especially...

May 2023
||
(0)
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Manager

Relationship, Relationship, Relationship

We have had to communicate with HealthMark Group a couple of times about a new area where they...

May 2023
||
(0)
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Manager

Relationship, Relationship, Relationship, Services, Services, Services

The firm has a good portal. I can open up different sections of it and look at my status without...

May 2023
||
(0)
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Manager

Relationship, Relationship, Relationship

I have our manager's direct information if I need to communicate straight to them, and then they can...

May 2023
||
(0)
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Manager

Relationship, Relationship, Relationship

On the clinical side, sometimes HealthMark Group has some issues. The firm used to close out...

May 2023
||
(0)
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Manager

Relationship, Relationship, Relationship

HealthMark Group does a pretty good job. I don't remember the last time when I had to reach out to...

May 2023
||
(0)
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Manager

Relationship, Relationship, Relationship

HealthMark Group makes sure that there is a request on file, and then I get a lot of requests for...

May 2023
||
(0)
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Manager

Relationship, Relationship, Relationship

HealthMark Group is very good at communicating. I have had a great experience with their staff. I...

May 2023
||
(0)
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Manager

Relationship, Relationship, Relationship, Operations, Operations, Operations

HealthMark Group sends us emails often and has webinars to let us know what has changed and what to...

May 2023
||
(0)
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Director

Relationship, Relationship, Relationship

Things continue to go quite well with HealthMark Group. They have done an excellent job. I don't get...

May 2023
||
(0)
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Director

Value, Value, Value

One of the biggest things that I love about HealthMark Group is that they do not charge patients,...

May 2023
||
(0)
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Director

Relationship, Relationship, Relationship

If I tell HealthMark Group I have a pain point, it gets fixed. I had an issue, and one of the...

May 2023
||
(0)
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Director

Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship, Operations, Operations, Operations

HealthMark Group is working on helping us stay compliant with new regulations. They have an advisory...

May 2023
||
(0)
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Manager

Relationship, Relationship, Relationship, Services, Services, Services

It is very convenient for HealthMark Group to be able to handle all our legal things. If an attorney...

Apr 2023
||
(0)
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Manager

Relationship, Relationship, Relationship

HealthMark Group sends me invites to webinars and then keeps me posted on any changes that happen...

Apr 2023
||
(0)
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Manager

Value, Value, Value

HealthMark Group likes to charge for billing requests. In our state, attorneys can request records a...

Apr 2023
||
(0)
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Manager

Relationship, Relationship, Relationship

I appreciate the involvement with the managers at HealthMark Group. Even when I have issues with...

Apr 2023
||
(0)
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Manager

Relationship, Relationship, Relationship

HealthMark Group is a great company, but the processors themselves don't communicate very well with...

Apr 2023
||
(0)
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Analyst/Coordinator

Value

We have had some insurance companies send us things saying that HealthMark Group is charging them...

Apr 2023
||
(0)
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Analyst/Coordinator

Relationship

HealthMark Group is pretty good at communicating when it comes to the records, but we have recently...

Apr 2023
||
(0)
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Analyst/Coordinator

Relationship

HealthMark Group is a great company. They are very well organized and really good with the...

Apr 2023
||
(0)
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Analyst/Coordinator

Relationship

HealthMark Group is able to solve our issues, but they could work on doing that in a timely manner....

Apr 2023
||
(0)
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Analyst/Coordinator

Relationship

When we meet with HealthMark Group, they give us the net range of the data of how many records are...

Apr 2023
||
(0)
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Analyst/Coordinator

Relationship

HealthMark Group has good overall knowledge of how they work, how we work, and how we want things to...

Apr 2023
||
(0)
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Analyst/Coordinator

Services

There isn't really a way to track the HEDIS reviews for insurance companies and disabilities within...

Apr 2023
||
(0)
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Analyst/Coordinator

Relationship

The experience with HealthMark Group has been great. The firm has been awesome. They are attentive,...

Mar 2023
||
(0)
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Analyst/Coordinator

Relationship

HealthMark Group communicates with us. We sometimes send them multiple emails a day. And we have our...

Mar 2023
||
(0)
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Analyst/Coordinator

Relationship

The firm we used previously was really good with and specialized in legal subpoenas. I do miss that....

Mar 2023
||
(0)
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Analyst/Coordinator

Relationship, Services

Our consumers get what they need. HealthMark Group doesn’t just give the consumers anything in order...

Mar 2023
||
(0)
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Analyst/Coordinator

Relationship

HealthMark Group’s services for medical records have been a great benefit. We get so many record...

Mar 2023
||
(0)
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Director

Relationship

The services HealthMark Group provides are fantastic. We need them. They relieve a lot of our...

Feb 2023
||
(0)
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Director

Relationship, Services

A lot of our facilities aren't confident in HealthMark Group’s ability to effectively perform the...

Feb 2023
||
(0)
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Director

Relationship

HealthMark Group meets our expectations, but they do not consistently exceed them. I need greater...

Feb 2023
||
(0)
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Director

Value

HealthMark Group charges third-party vendors for their requests; they don't charge us anything. We...

Feb 2023
||
(0)
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Director

Relationship

Our primary point of contact at HealthMark Group is fantastic. I give that individual excellent...

Feb 2023
||
(0)
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Director

Loyalty, Relationship

The executives at HealthMark Group have been great. I have had opportunity to work with some of...

Feb 2023
||
(0)
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Director

Services

I have always had a slight issue with HealthMark Group’s method of releasing records. Instead of...

Feb 2023
||
(0)
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Director

Relationship

HealthMark Group has made my life a lot easier because I no longer have to fulfill requests, but...

Feb 2023
||
(0)
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Director

Relationship

Given the opportunity, I would recommend HealthMark Group with some caveats. I would say the firm’s...

Feb 2023
||
(0)
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Analyst/Coordinator

Relationship

We will push for HealthMark Group again because the team we work with is very good. They respond to...

Feb 2023
||
(0)
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Analyst/Coordinator

Services, Value

I like that on our consent forms, our clientele can elect to get their records by email at no...

Feb 2023
||
(0)
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Director

Relationship

We went from having many customer complaints and needing staff members on hand to deal with the...

Feb 2023
||
(0)
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Director

Relationship

In the past, we would call the customer service lines of the prior firms we were using, and there...

Feb 2023
||
(0)
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Director

Relationship, Services

HealthMark Group has a data analytics website where we can track all incoming requests, whether they...

Feb 2023
||
(0)
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Director

Relationship

Currently, HealthMark Group has a 24-hour turnaround time on medical records and a 28-hour...

Feb 2023
||
(0)
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Director

Services

Before HealthMark Group, we had to do everything on paper. We had to print out a paper request, give...

Feb 2023
||
(0)
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 or  to see details.

Manager

Relationship

HealthMark Group is reliable. Their turnaround time is acceptable, and they allow my staff to focus...

Feb 2023
||
(0)
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 or  to see details.

Manager

Relationship

My experience with HealthMark Group has improved. There has been a learning curve, and we are trying...

Feb 2023
||
(0)
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 or  to see details.

Manager

Relationship

I would tell another organization to find a direct contact they work with well at HealthMark Group...

Feb 2023
||
(0)
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Manager

Relationship

I made a specific request to HealthMark Group, and they said they would fulfill it, but that hasn't...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

It took several months before there was a realistic routine for the process. Once we started, one of...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Services

We use HealthMark Group for third-party record retrieval, but I would tell others that if they want...

Jan 2023
||
(0)
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Manager

Relationship

HealthMark Group is always courteous. We don't have to wait long for questions to be answered....

Jan 2023
||
(0)
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 or  to see details.

Director

Relationship

When I send a request, I ask HealthMark Group to confirm that it has been taken care of, but they...

Jan 2023
||
(0)
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 or  to see details.

Director

Relationship

HealthMark Group needs to return calls and follow through. The firm is good at doing all kinds of...

Jan 2023
||
(0)
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Director

Relationship

Everybody works well with our HealthMark Group representative. That person gets things in, logged,...

Jan 2023
||
(0)
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Director

Loyalty, Relationship

We use the firm because of their strategic knowledge. They go above and beyond in gaining the...

Jan 2023
||
(0)
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 or  to see details.

Director

Relationship

Executive involvement from the firm is not necessary. There is no need for me to go to an executive...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I am hoping that the next person I get from the firm to do our medical records will be a little more...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Services

We usually go through our EMR system to communicate with HealthMark Group. All we have to do is scan...

Jan 2023
||
(0)
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Analyst/Coordinator

Relationship

HealthMark Group usually has pretty fast turnaround times of around 24–48 hours. Most of the time,...

Jan 2023
||
(0)
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Analyst/Coordinator

Relationship

The whole time we have used HealthMark Group, I have not had any persistent issues. The firm is good...

Jan 2023
||
(0)
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Analyst/Coordinator

Relationship

At first, HealthMark Group was doing well, but now there are a lot of mistakes. The firm could be...

Jan 2023
||
(0)
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Analyst/Coordinator

Relationship, Operations

HealthMark Group's website is not easy to understand. Sometimes when we try to answer a question...

Jan 2023
||
(0)
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CEO/President

Value

HealthMark Group is great for annoying requests from third parties, including the government. The...

Jan 2023
||
(0)
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Analyst/Coordinator

Value

I don't think HealthMark Group charges for everything, especially when they do things digitally....

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Services

Going through HealthMark Group is very straightforward. We just plug in the information we have in...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

HealthMark Group is really helpful and friendly. They are not rude, and that is always a plus. The...

Jan 2023
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Relationship

We can always get ahold of HealthMark Group, and that is good. Our account manager is always willing...

Jan 2023
||
(0)
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 or  to see details.

Analyst/Coordinator

Relationship

HealthMark Group is keeping up with an impressive volume of work. Our office can be very...

Jan 2023
||
(0)
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 or  to see details.

Manager

Relationship, Services

One thing that we have issues with is the wait time for getting records. When we have patients in...

Jan 2023
||
(0)
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 or  to see details.

Manager

Relationship

For immediate requests, it takes the firm anywhere between 24 and 48 hours to even touch the...

Jan 2023
||
(0)
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Manager

Relationship

The assistance on the phone from HealthMark Group is good. Everybody we talk to is very pleasant.

Jan 2023
||
(0)
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COO

Relationship, Value

HealthMark Group has exceeded our expectations with the friendliness of their staff in dealing with...

Jan 2023
||
(0)
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