HealthMark Release of Information Commentary
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Subject Expert
Jaren Day
Research Director
Commentary Summary
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User Commentary
Relationship, Operations, Services
I email HealthMark Group my responses, authorizations, and requests, and they process those pretty...
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Relationship, Services
Things are going pretty well with HealthMark Group. If I have a follow-up question, they reply in a...
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Operations, Services
We upload certain legal or official document requests, and HealthMark Group processes those for us...
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Operations, Services
There is an issue with HealthMark Group's portal. HealthMark Group’s workaround is working fine. We...
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Value
HealthMark Group charges us a flat fee. I don't get the sense that they are nickel-and-diming us for...
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Relationship
HealthMark Group is a company that provides great resources and communication. Overall, the company...
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Relationship, Services
We have had a couple of issues, but we have worked together and totally resolved them, or HealthMark...
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Operations, Services
HealthMark Group tries, but there are still a couple of things that I keep asking for and haven't...
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Operations
I understand the complexities of release of information and what the firm needs to go through, but...
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Operations, Services
There is frustration with our risk management. When we have attorney requests, we have to monitor...
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Operations, Services, Value
We have had some issues with the integration on one side of our business. We have done some...
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Operations, Services
Recently, there was an overturn of a HIPAA privacy rule for reproductive health. HealthMark Group...
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Relationship, Operations
I never thought that I would be that friendly and close with a release of information firm, but...
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Operations, Services, Value
Previously, we were having issues with data. We were getting inaccurate information through the...
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Value
I wondered if there would be an extra cost for the release of certain records, but the firm let me...
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Services
HealthMark Group provides excellent customer service and is responsive to our needs. We have an...
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Operations
The transition to using Healthmark Group's services was easy. The firm created implementation plans...
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Operations
In the clinical space, one of the things we need is to be able to see the date of completion or when...
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Relationship, Services
Our HealthMark Group account representative is phenomenal. They make sure that we have everything...
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Operations, Value
HealthMark Group has allowed us to downsize tremendously in the organization because we don’t have...
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Relationship, Operations
Integration with HealthMark Group has been great. They have been able to link up to our systems, and...
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Relationship, Operations
Our experience with HealthMark Group has been great. In terms of processing time and things of that...
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Relationship, Services, Value
Our project with HealthMark Group has worked out very well. HealthMark Group doesn't overcharge us....
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Services
There are hiccups here and there with HealthMark Group. We recently had a hiccup with a task...
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Services
One thing that annoys me is that I don't get in the system very often because that isn't my role....
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Relationship
HealthMark Group always meets with us to give us a breakdown of how many requests they have...
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Relationship
We have had the service for years, but sometimes HealthMark Group's system doesn't shake hands with...
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Relationship
I have been having issues with the quality of HealthMark Group’s staff and consultants because it...
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Relationship
The HealthMark Group's account representatives have good communication skills. The account...
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Relationship, Services
With HealthMark Group, we have timely submissions, timely processing, and transparency on the...
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Relationship, Services
HealthMark Group's service is one of the easiest things we have ever rolled out. They learned all of...
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Relationship, Operations
We have partners in all different parts of the US, and when HealthMark Group came to join us, they...
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Relationship, Value
HealthMark Group is awesome. They have people here every day, and when I have a partnership that...
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Relationship
I have only worked with the manager and the team at HealthMark Group, and we haven't had a need to...
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Operations, Services
HealthMark Group does not consistently exceed expectations. HealthMark Group needs to provide the...
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Relationship, Services
The staff members at HealthMark Group are pretty good. If we have a problem, they fix it. If we call...
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Relationship, Services
HealthMark Group has given us several options to get things to them. We still have these few issues,...
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Relationship, Services
HealthMark Group’s customer service is excellent. We call them, and they solve the problem. They...
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Relationship, Operations
We aren't happy with the way the HealthMark Group portal shows the status of the processes for...
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Operations
With the request-submission and record-retrieval portal, HealthMark Group mostly does a really good...
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Loyalty, Operations
We really don't have too many issues with HealthMark Group at all. They are meeting our...
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Relationship, Services
When issues arise, HealthMark Group has several options. I work for someone who usually wants...
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Operations
I would like the interface to be more user-friendly so that we can view our records and what the...
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Services
There has been a lot of turnover at HealthMark Group. Our client representative has changed a few...
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Loyalty
I would buy HealthMark Group's services again. They are the best firm I have found in the...
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Relationship, Operations, Services
Our client representative at HealthMark Group constantly changes, but I have built a good...
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Value
HealthMark Group's services save my team so much time. We don't have to process the records; they...
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Services
My overall satisfaction isn't in the middle of the road, but it isn't extremely high either. There...
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Value
HealthMark Group avoids charging for every little thing. We don't get charged. There are only...
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Operations
HealthMark Group's portal is pretty easy to use. However, sometimes I have a hard time finding the...
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Relationship
HealthMark Group has tailored a few things specifically to us, and they have done that well....
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Relationship, Services, Value
HealthMark Group has significantly reduced my pain points. I have not had any issues with HealthMark...
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Loyalty, Relationship
I don't ever plan on getting rid of HealthMark Group. They are amazing. Our account representative...
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Value
HealthMark Group’s fees are significantly lower than the fees from the previous company that I used,...
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Services
HealthMark Group is great at interoperability. I like the fact that they have a dashboard that I can...
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Relationship, Operations
The integration has been really good. We have been very satisfied. We are a large organization, so...
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Relationship, Operations, Services, Value
HealthMark Group has given us regular reports, gone over those reports with us to discuss the data...
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Relationship, Operations, Services
We have enjoyed working with HealthMark Group, and things are going well. The only issues we have...
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Operations, Services
I have no problems, issues, or complaints with HealthMark Group. The record-retrieval portal is...
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Services
I get emails now and then from HealthMark Group checking in to make sure we don't have any issues,...
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Services
If a patient calls to get a status update, then we just give them the number to HealthMark Group,...
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Relationship
HealthMark Group is very smooth. Overall, I’m very happy with HealthMark Group. The team members...
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Services
HealthMark Group has been great. I have enjoyed the communication. If there is any problem, needed...
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Relationship, Services
HealthMark Group provides a portal where we can view requests, but the portal only indicates that a...
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Operations, Services
I don't think HealthMark Group has really taken the time to learn how our organization works. We...
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Loyalty, Value
We send all requests to HealthMark Group. However, we have recently hired some new employees, and we...
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Relationship, Services
When we first started going with HealthMark Group, they said our patients could go to HealthMark...
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Relationship, Services
A problem we have with HealthMark Group is our record requests sit in the queue. When we submit a...
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Relationship
I wouldn't use HealthMark Group again due to all sorts of issues, including staffing problems. We...
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Relationship
Things have not been going well with HealthMark Group. We have had to reach out to them multiple...
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Relationship
We recently have been very unhappy. HealthMark Group rolls things out before they fully investigate...
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