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HealthMark Release of Information Commentary
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Jaren Day
Research Director
KLAS Research Director - Jaren Day
 
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Commentary Summary

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User Commentary

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VP/Other Executive

Relationship

We hired HealthMark Group to be the experts in understanding what is a valid authorization for...

Aug 2024
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(0)
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VP/Other Executive

Relationship

HealthMark Group has been very responsive. They didn’t do anything, but they improved after we got a...

Aug 2024
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VP/Other Executive

Relationship

Our organization doesn't understand how difficult release of information is, so I think HealthMark...

Aug 2024
||
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VP/Other Executive

Relationship

HealthMark Group is growing, so they have some of those pain points from all the mergers and...

Aug 2024
||
(0)
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VP/Other Executive

Relationship, Services

I would like more direction from HealthMark Group regarding best practices on how we as entities can...

Aug 2024
||
(0)
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Manager

Relationship

HealthMark Group is doing great. We have no problems with them. I haven’t had any complaints about...

Jun 2024
||
(0)
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Manager

Relationship, Services

We are happy with both the timeliness and the quality of their work. This is a low-involvement...

Jun 2024
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Manager

Relationship

We are very happy with HealthMark Group. They are meeting all of our needs. On rare occasions, we...

Jun 2024
||
(0)
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Manager

Relationship, Services, Value

Overall, I think HealthMark Group is doing very well in terms of processing our medical records...

Jun 2024
||
(0)
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VP/Other Executive

Loyalty, Relationship, Services

HealthMark Group interfaces with our EMR. They can access it directly and pull out what they need....

Jun 2024
||
(0)
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VP/Other Executive

Relationship

Recently, we have been streamlining our staffing at our practices so that if they have dedicated...

Jun 2024
||
(0)
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Director

Services

I have nothing but good things to say about HealthMark Group. I really like that HealthMark Group...

Jun 2024
||
(0)
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Director

Relationship

There is usually a pretty quick response time from HealthMark Group. Within a short time frame, they...

Jun 2024
||
(0)
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Manager

Relationship, Value

Something very beneficial about using a group like HealthMark Group is that that reduces our...

Jun 2024
||
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Manager

Relationship

Everybody has room for improvement because nobody is perfect. But whenever I have brought things up...

Jun 2024
||
(0)
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Manager

Relationship, Operations

All the third parties used to come through our office to communicate anything, and then we would...

Jun 2024
||
(0)
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Manager

Value

HealthMark Group doesn't charge our patients anything, and that is the big key thing. We want our...

Jun 2024
||
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Manager

Relationship, Services

HealthMark Group is always prepared for seasonal stuff that is huge, like the HEDIS pull lists that...

Jun 2024
||
(0)
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Manager

Services, Value

The outcome we have seen using HealthMark Group’s services is a lot less burnout from our staff...

Jun 2024
||
(0)
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Manager

Relationship, Services

The only issue I have is making sure patients get all dates of service when they request them....

Jun 2024
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Manager

Relationship

HealthMark Group has a great customer service team to fix one-off individual problems, but if I have...

Jun 2024
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Manager

Relationship

When it comes to the firm's strategy, I think of their abilities to pivot and to foresee something...

Jun 2024
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Manager

Relationship

What I am so impressed with is HealthMark Group’s timeliness. They really load their team well, so...

Jun 2024
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Manager

Relationship

HealthMark Group has exceeded our expectations in timeliness, and just the sheer fact of taking that...

Jun 2024
||
(0)
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Director

Relationship

The firm's higher-ups typically only get involved when there is an issue. Whatever the issue is, the...

Jun 2024
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Director

Relationship

Sometimes certain requests that we submit to the firm don't get posted immediately on the firm's...

Jun 2024
||
(0)
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Director

Value

If the firm could fulfill risk adjustment HEDIS requests without charging the payer, that would be...

Jun 2024
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(0)
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Director

Relationship

I have not heard any complaints about the firm's accuracy from the legal things we get. We also...

Jun 2024
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Director

Loyalty, Relationship

We have not worked with other companies. We have gotten demos and kind of looked into other...

Jun 2024
||
(0)
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Director

Relationship

HealthMark Group has exceeded our expectations in numerous ways. They are great at solving problems....

Jun 2024
||
(0)
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Director

Loyalty

It would be great to have discussions on where the organization is going, what the pain points are,...

Jun 2024
||
(0)
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Director

Relationship

HealthMark Group’s turnaround time is very quick. The relationship I have with multiple members of...

Jun 2024
||
(0)
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Director

Relationship, Operations

When I started at this organization, HealthMark Group's service was already in place, and I didn't...

Jun 2024
||
(0)
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Director

Relationship

I have had multiple employees under me who have gone on to other organizations, and those...

Jun 2024
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(0)
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Director

Relationship

HealthMark Group does what they do in a timely fashion, and they are professional. We have had very...

Jun 2024
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Director

Relationship, Services

We give HealthMark Group access to our medical records so that they can just go in and pull them. We...

Jun 2024
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VP/Other Executive

Relationship

We have our main contact from HealthMark Group who is our support person. That person’s...

May 2024
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VP/Other Executive

Relationship

HealthMark Group has been highly involved, and that is why I have given them a higher rating on some...

May 2024
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VP/Other Executive

Relationship

Quite frankly, if there were another solution out there for us to consider that offered the same...

May 2024
||
(0)
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Director

Relationship

HealthMark Group is super responsive to any issues or concerns that I have. They take feedback very...

May 2024
||
(0)
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Director

Relationship

HealthMark Group consistently exceeds our expectations with things like turnaround times. Their...

May 2024
||
(0)
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Director

Operations

Sometimes the people at HealthMark Group's call center don't reference their training and give...

May 2024
||
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Director

Relationship

Occasionally, there are hiccups with how well HealthMark Group works with third-party requesters,...

May 2024
||
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Manager

Relationship

I would like to see a bit of improvement in HealthMark Group’s turnaround time because I get a few...

May 2024
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(0)
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Manager

Relationship

I only work with one person from HealthMark Group, and they communicate well with me and other...

May 2024
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(0)
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Manager

Relationship

HealthMark Group gives me what I expect and what we hired them for, so they perform well in that...

May 2024
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(0)
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Manager

Relationship

We just recently had a request, and HealthMark Group was able to abide by it and help us. The firm...

May 2024
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(0)
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Manager

Relationship, Services

Before HealthMark Group, I was handling all the voicemail requests for patients by just calling them...

May 2024
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(0)
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Manager

Relationship, Services

With HealthMark Group, I have access to the system to be able to check on things and follow up when...

May 2024
||
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Manager

Relationship, Services

HealthMark Group has a short turnaround time, and there are portals we can access to see where our...

May 2024
||
(0)
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Manager

Relationship

HealthMark Group is responsive if there are any problems or questions. I can always reach out to the...

May 2024
||
(0)
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Manager

Relationship

HealthMark Group has been good. There are times when they don’t meet our expectations, but most of...

Apr 2024
||
(0)
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Manager

Relationship

I have dealt with C-level executives with HealthMark Group, but the strength of the partnership has...

Apr 2024
||
(0)
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Manager

Relationship

HealthMark Group is good at working with us, but they lack a bit when it comes to dealing with...

Apr 2024
||
(0)
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Manager

Value

HealthMark Group has a philosophy where they don't charge a patient for their records. There are not...

Apr 2024
||
(0)
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Manager

Relationship, Services

I get a lot of second- and third-party requests, so HealthMark Group could do better working with...

Apr 2024
||
(0)
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Analyst/Coordinator

Relationship

I would recommend HealthMark Group. I would tell others considering the firm to get contact...

Apr 2024
||
(0)
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Analyst/Coordinator

Relationship

When working with third-party requesters, the firm is a little slow to respond, so the third parties...

Apr 2024
||
(0)
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Analyst/Coordinator

Relationship

We have had some ups and downs with HealthMark Group, but we have been able to solve our issues. The...

Apr 2024
||
(0)
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Analyst/Coordinator

Value

The firm only charges for insurance and disability company requests and when an office asks for...

Apr 2024
||
(0)
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Analyst/Coordinator

Relationship

When we send in the records, the firm gets those out quickly. They take care of the records and get...

Apr 2024
||
(0)
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Manager

Operations, Services

With some of the workers' compensation stuff that HealthMark Group sends out, they aren't verifying...

Feb 2024
||
(0)
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Manager

Operations, Services

HealthMark Group doesn't do well with third-party requesters. We get a lot of duplicate requests,...

Feb 2024
||
(0)
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Manager

Operations, Services

One thing HealthMark Group needs to improve is their phone services. They are supposed to take calls...

Feb 2024
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(0)
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Manager

Relationship, Operations, Services

HealthMark Group's customer service is lacking, and it falls back on us to be the mediator. We have...

Feb 2024
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(0)
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Manager

Services, Value

From the technical side, we are happy that HealthMark Group can email records in real time or have...

Feb 2024
||
(0)
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Director

Relationship, Services

I don't see the finer inner workings of HealthMark Group and the goings-on of the day-to-day things,...

Feb 2024
||
(0)
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Director

Relationship

We hired HealthMark Group to perform all our release of information requests or activities. So...

Feb 2024
||
(0)
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Director

Value

I would buy HealthMark Group's services again. For the pricing model we have with HealthMark Group,...

Feb 2024
||
(0)
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Director

Relationship, Services

A product of HealthMark Group's process is to fulfill certain third-party requests. A lot of our...

Feb 2024
||
(0)
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Director

Relationship

We have a really great relationship with our client success manager at HealthMark Group. That...

Feb 2024
||
(0)
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Director

Relationship

In terms of the strength of our partnership, I have no issue contacting our client success manager...

Feb 2024
||
(0)
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Director

Relationship, Services

HealthMark Group's process is so rigid. We can only either email or fax the digital download letter,...

Feb 2024
||
(0)
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Analyst/Coordinator

Value

When our clients request their medical records mailed, the firm only charges the handling fee, and...

Feb 2024
||
(0)
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Analyst/Coordinator

Relationship

The communication we have with HealthMark is excellent in helping us get issues resolved, and we...

Feb 2024
||
(0)
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Manager

Relationship

My only issue with the firm is attention to detail. Sometimes, they rush what they are doing....

Feb 2024
||
(0)
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Manager

Relationship

HealthMark Group is a great company. Our client success managers are always great. If we have a...

Feb 2024
||
(0)
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Manager

Relationship

The firm is very helpful when we are having an issue or trying to get a status update or when...

Feb 2024
||
(0)
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Manager

Services

The fact that the firm’s software is easy and user friendly and the fact that everything is within...

Feb 2024
||
(0)
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Manager

Services

I would tell the firm to simplify a bit in terms of when we put something on hold for the firm. They...

Feb 2024
||
(0)
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Manager

Relationship

Normally, whenever HealthMark Group has new managers or anything, they reach out to us and let us...

Feb 2024
||
(0)
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Manager

Relationship

We have a really good relationship with the firm. We have never actually had an issue. Things...

Feb 2024
||
(0)
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Manager

Relationship, Operations

There were just a couple of instances where a third-party requester never received a request, but...

Jan 2024
||
(0)
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Manager

Relationship

There have been a couple of instances where one of our contacts at HealthMark Group was not as...

Jan 2024
||
(0)
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Manager

Relationship

Things are going well with HealthMark Group, and I have yet to receive any type of complaint about...

Jan 2024
||
(0)
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Manager

Relationship

There may have been a couple of issues with HealthMark Group in regard to turnaround time, but those...

Jan 2024
||
(0)
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Analyst/Coordinator

Relationship

HealthMark Group gets the job done, but potential customers shouldn’t be afraid to look around at...

Dec 2023
||
(0)
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Analyst/Coordinator

Relationship

The firm could improve their turnaround time, and their communication with us could be a bit better....

Dec 2023
||
(0)
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Analyst/Coordinator

Relationship

When we want things done a certain way or want something handled a little outside of the normal...

Dec 2023
||
(0)
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