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HealthMark Release of Information
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Mac Boyter
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KLAS Research Director - Mac Boyter
 
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User Commentary

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Analyst/Coordinator

We asked HealthMark Group to integrate some insurance from a third party and had some other...

Sep 2021
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Analyst/Coordinator

We are very pleased with our great partnership with HealthMark Group. They do a wonderful job. We...

Sep 2021
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Analyst/Coordinator

I would like some improvement in the online portal where we look up our requests to see the...

Sep 2021
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Director

HealthMark Group is quick at processing information. They have good visibility and tracking...

Sep 2021
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Director

HealthMark Group only offers remote access. When it comes to certain issues, we would prefer that...

Sep 2021
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Director

I would prefer that routine checking after onboarding be a standard process with HealthMark Group.

Sep 2021
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Analyst/Coordinator

We love HealthMark Group so far, but we are still fairly new to using them. We were with another...

Sep 2021
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Analyst/Coordinator

If I were choosing, I would definitely purchase HealthMark Group's services again. They have great...

Sep 2021
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Analyst/Coordinator

We receive our money’s worth for sure. HealthMark Group sticks to their word and turns things around...

Sep 2021
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Manager

Recently, we have had a certain issue with HealthMark Group that we haven't had with them before. We...

Sep 2021
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Manager

HealthMark Group certainly makes things easier for our staff members. It is excellent to have a...

Sep 2021
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Manager

HealthMark Group could focus on having better communication with their patients because patients...

Sep 2021
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Manager

I would tell others that they should give HealthMark Group a try. The firm's customer service is...

Sep 2021
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Analyst/Coordinator

If a fax is available, HealthMark Group will notify the company that there is a request ready to be...

Sep 2021
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Analyst/Coordinator

HealthMark Group has a good turnaround time for filling requests. Their customer service is pretty...

Sep 2021
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Analyst/Coordinator

I am very satisfied with HealthMark Group. I like their customer service and the team that I deal...

Sep 2021
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Analyst/Coordinator

The team that we work with from HealthMark Group is awesome. When we talk to them, they are on top...

Sep 2021
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Analyst/Coordinator

HealthMark Group's communication is excellent. They are quick to respond to us and quick to get...

Sep 2021
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Manager

HealthMark Group is very helpful when it comes to things related to cost. They don't nickel-and-dime...

Aug 2021
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Manager

In the past, we have had some pretty poor management of our medical record releases when we have had...

Aug 2021
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Manager

It is great when an account manager can actually come into the office to do things with our paper...

Aug 2021
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Analyst/Coordinator

HealthMark Group sometimes doesn’t make the effort to look into all of the systems and follow the...

Aug 2021
||
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Analyst/Coordinator

HealthMark Group works fairly well with third-party requesters. I don’t have very many complaints....

Aug 2021
||
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Analyst/Coordinator

When I text a message while I am in one of the requests for something in HealthMark Group's system,...

Aug 2021
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CEO/President

We get patient complaints that HealthMark Group is not timely with their responses and with...

Aug 2021
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Manager

I have no complaints. Overall, working with HealthMark Group is pretty easy. There is a little...

Jul 2021
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Director

The ROI HealthMark Group brings is extremely high. They are very accurate. When we hired HealthMark...

Apr 2021
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Director

The firm works very well with third-party requestors. We actually hear praise about the firm from...

Apr 2021
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Director

The firm doesn’t charge us for anything. They charge the attorneys. All of the fees and...

Apr 2021
||
(0)
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Director

I have only met with the executives once. They were very nice. They made themselves available and...

Apr 2021
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Director

When I need to reach out about a workflow need, I can communicate with HealthMark Group's senior...

Apr 2021
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Director

I have found HealthMark Group to be easy to work with, and they are quick to respond. I even reach...

Mar 2021
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Director

Sometimes we are concerned that HealthMark Group is not finding the request or the appropriate...

Mar 2021
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Director

We selected HealthMark Group because of their location. They had a collaborative team, and that was...

Feb 2021
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(0)
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Director

There is a communication breakdown where we think that we are logging requests correctly but we may...

Feb 2021
||
(0)
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Director

The HealthMark Group staff members seem very professional. They have been very easy to work with. If...

Feb 2021
||
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Director

With changes, regulations, and HIPPA requirements, HealthMark Group does a good job strategically. I...

Feb 2021
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Manager

We had an issue at first, but we have that situated now. HealthMark Group was really good at...

Feb 2021
||
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Manager

HealthMark Group's staff members always reply back to us pretty quickly. They are really...

Feb 2021
||
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Manager

The system is easy to use and user friendly. It is very easy to find what we need with the system.

Feb 2021
||
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Manager

HealthMark Group reached out to me and showed us their goods. Before then, we were using another...

Feb 2021
||
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Director

I thought HealthMark Group was going to streamline the process, but about the only thing they...

Feb 2021
||
(0)
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Director

I have some interaction with the vendor whenever I am requesting CD labels in order to ship out the...

Feb 2021
||
(0)
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Director

HealthMark Group may have a very good tool for health-information management at large volumes, but...

Feb 2021
||
(0)
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Analyst/Coordinator

I don't see us ending our contract with HelathMark Group. The vendor has had a few little accuracy...

Feb 2021
||
(0)
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Analyst/Coordinator

We haven't had a problem with HealthMark Group's work with third-party requestors, so I assume that...

Feb 2021
||
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Manager

HealthMark Group avoids charging. They have a really good policy with the patients. I would very...

Feb 2021
||
(0)
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Manager

We definitely saw outcomes pretty immediately because the vendor took a lot of the hassle off of our...

Feb 2021
||
(0)
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Manager

HealthMark Group did exactly what they said they would do. They have been a great partner for us....

Feb 2021
||
(0)
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Director

Initially, HealthMark Group picked everything up without a blip, and we didn't have to go backward....

Feb 2021
||
(0)
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Director

I am not very happy with monthly reports. The vendor isn't able to give me an Excel spreadsheet that...

Feb 2021
||
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VP/Other Executive

HealthMark Group has a great service, and their midlevel management is outstanding. We have never...

Jan 2021
||
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VP/Other Executive

Unfortunately, we have experienced a succession of on-site representatives that did not work out for...

Jan 2021
||
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Director

When we implemented the solution, we expected HealthMark Group to continue the level of service we...

Jan 2021
||
(0)
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Director

HealthMark Group partners with facilities to help with the release of information, and the vendor...

Jan 2021
||
(0)
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Director

When HealthMark Group has an issue, they communicate with us. They are effective communicators. When...

Jan 2021
||
(0)
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Director

My advice to others would be to ask HealthMark Group for referrals so that they can reach out to...

Jan 2021
||
(0)
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Manager

The biggest headache I have is with the FMLA paperwork; it has gotten to the point that the offices...

Jan 2021
||
(0)
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Manager

For the most part, HealthMark Group does a great job. They stay on top of the latest laws, HIPAA...

Jan 2021
||
(0)
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Manager

The outcomes were slow at first, but HealthMark Group is constantly improving their portal and processes....

Jan 2021
||
(0)
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Manager

Another facility recommended HealthMark Group to us. We were associated with another facility that...

Jan 2021
||
(0)
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Manager

I don’t really hear much from the vendor executives. That is not a bad thing. When there is an...

Jan 2021
||
(0)
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Manager

I am not a huge fan of HealthMark Group’s accuracy and quality. Their service is useful for bits and...

Jan 2021
||
(0)
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Manager

We had some issues with nickel-and-diming when we had a doctor leave, and a bunch of patients were...

Jan 2021
||
(0)
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Manager

I talked to my team, and we haven't had any real complaints lately. The only complaints we have had...

Jan 2021
||
(0)
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Manager

HealthMark Group handles all of our requests in a timely manner. We don't get complaints. With our...

Jan 2021
||
(0)
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Analyst/Coordinator

The vendor takes the workload away from our facility and into their own. There is a lot involved in...

Jan 2021
||
(0)
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Analyst/Coordinator

The vendor's staff members have been very professional. The hallmarks of our partnership with...

Jan 2021
||
(0)
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Analyst/Coordinator

HealthMark Group wants the release of medical records to be completely electronic. We had to make...

Jan 2021
||
(0)
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Manager

The process can be very confusing to patients. The patients are requesting something from us, but...

Jan 2021
||
(0)
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Manager

HealthMark Group is responsive, but I don’t see a lot of follow-up. I think the vendor is willing to...

Jan 2021
||
(0)
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Manager

HealthMark Group is fair in what they charge and how they charge. I have not seen an issue in that...

Jan 2021
||
(0)
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Manager

HealthMark Group has met our expectations. We had a few hiccups at the beginning of HealthMark's...

Jan 2021
||
(0)
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Manager

HealthMark was forthcoming, and there were no surprises throughout our interaction. HealthMark gave...

Jan 2021
||
(0)
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Manager

HealthMark Group's platform is wonderful. It is user friendly. I have no issues or concerns....

Jan 2021
||
(0)
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Manager

When I need support from HealthMark Group, I can get ahold of my contacts immediately. I have had to...

Jan 2021
||
(0)
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Director

Every time there is an issue, I can email our contact. That person passes the issue to the...

Jan 2021
||
(0)
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Director

I like the ease of use and reliability of the program.

Jan 2021
||
(0)
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Director

The vendor does a really nice job with accuracy and quality. They also do a great job of working...

Dec 2020
||
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Director

The vendor is very transparent. When I have any questions or concerns, the executives are very...

Dec 2020
||
(0)
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