HealthMark Release of Information
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Subject Expert
Mac Boyter
Research Director
KLAS Research Director - Mac Boyter
 
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User Commentary

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Analyst/Coordinator

We have received a few complaints from doctors' offices or the state that it takes too long to get...

May 2022
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Analyst/Coordinator

The process of uploading documents and getting them to HealthMark Group has been very good. If I...

May 2022
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Manager

I haven't had any issues with the firm’s ROI accuracy. The firm processes the requests in a timely...

Apr 2022
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Manager

The partnership is good because the firm checks in with me quite regularly.

Apr 2022
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CEO/President

We get a lot of complaints about HealthMark Group's financial model. Our biggest problem with...

Apr 2022
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CEO/President

HealthMark Group doesn't complete their tasks, and that in turn costs us so much money. We want to...

Apr 2022
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Manager

There was one service that the firm was supposed to start offering. I requested information on it,...

Apr 2022
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Analyst/Coordinator

Sometimes HealthMark Group takes longer to get information back from certain outside companies....

Apr 2022
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Analyst/Coordinator

We have a login for HealthMark Group's website, which shows us all the requests we have sent to the...

Apr 2022
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Analyst/Coordinator

HealthMark charges a fee for the forms and a one-time fee for records. The firm doesn't charge...

Apr 2022
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Analyst/Coordinator

When we first began with HealthMark Group, we had high expectations for them. We hit a few bumps in...

Apr 2022
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Analyst/Coordinator

Sometimes the firm misunderstands what we are trying to do. They need to listen more carefully to...

Apr 2022
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Analyst/Coordinator

When we first started, we only had access to a couple of people at HealthMark Group, but we needed...

Apr 2022
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Analyst/Coordinator

The firm’s services are a good investment for me. I was handling the records before we came in...

Apr 2022
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Analyst/Coordinator

HealthMark Group has gotten better with communication. We can email them if we have any questions....

Apr 2022
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Analyst/Coordinator

The only downfall with HealthMark Group is the forms. We are still working on a few things with the...

Apr 2022
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Analyst/Coordinator

Some of the requests from the firm are incomplete or include unrelated information. Also, some of...

Apr 2022
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Analyst/Coordinator

I question the firm’s training for new users. HealthMark Group always brings on additional help if...

Apr 2022
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Analyst/Coordinator

HealthMark Group releases records in a timely manner. The firm is always quick to respond when we...

Apr 2022
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Analyst/Coordinator

The firm is very customer focused. We have regular review meetings with them to go over their...

Apr 2022
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Analyst/Coordinator

We have had some problems with the firm’s record retention. They are supposed to keep their releases...

Apr 2022
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Director

I would like to see HealthMark Group modernize things better. The system is old looking and feels...

Mar 2022
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Manager

The people I work with from HealthMark Group are wonderful. Anytime I have a question or concern or...

Mar 2022
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Manager

I haven't had any issues with HealthMark Group. Everything seems to be working out perfectly. I am...

Mar 2022
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Director

Database integration with our EHR has been the key to our success with HealthMark Group. They were...

Mar 2022
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Manager

The service that HealthMark Group is providing is excellent. HealthMark Group's key strength is...

Mar 2022
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Manager

Working with the consultants is very good. They are very easy to speak with. We have no issues with...

Mar 2022
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Manager

One of our outcomes is that HealthMark Group is taking the responsibility for legal knowledge off...

Mar 2022
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Analyst/Coordinator

I would not buy HealthMark Group's services again because the firm is difficult to deal with. Their...

Mar 2022
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Analyst/Coordinator

The HealthMark Group staff members doing the release of information are pretty good. Those...

Mar 2022
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Analyst/Coordinator

The firm misses steps in the documentation of when they release records. When we first set things...

Mar 2022
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Analyst/Coordinator

We asked HealthMark Group to integrate some insurance from a third party and had some other...

Sep 2021
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Analyst/Coordinator

We are very pleased with our great partnership with HealthMark Group. They do a wonderful job. We...

Sep 2021
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Analyst/Coordinator

I would like some improvement in the online portal where we look up our requests to see the...

Sep 2021
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Director

HealthMark Group is quick at processing information. They have good visibility and tracking...

Sep 2021
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Director

HealthMark Group only offers remote access. When it comes to certain issues, we would prefer that...

Sep 2021
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Director

I would prefer that routine checking after onboarding be a standard process with HealthMark Group.

Sep 2021
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Analyst/Coordinator

We love HealthMark Group so far, but we are still fairly new to using them. We were with another...

Sep 2021
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Analyst/Coordinator

If I were choosing, I would definitely purchase HealthMark Group's services again. They have great...

Sep 2021
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Analyst/Coordinator

We receive our money’s worth for sure. HealthMark Group sticks to their word and turns things around...

Sep 2021
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Manager

Recently, we have had a certain issue with HealthMark Group that we haven't had with them before. We...

Sep 2021
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Manager

HealthMark Group certainly makes things easier for our staff members. It is excellent to have a...

Sep 2021
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Manager

HealthMark Group could focus on having better communication with their patients because patients...

Sep 2021
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Manager

I would tell others that they should give HealthMark Group a try. The firm's customer service is...

Sep 2021
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Analyst/Coordinator

If a fax is available, HealthMark Group will notify the company that there is a request ready to be...

Sep 2021
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Analyst/Coordinator

HealthMark Group has a good turnaround time for filling requests. Their customer service is pretty...

Sep 2021
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Analyst/Coordinator

I am very satisfied with HealthMark Group. I like their customer service and the team that I deal...

Sep 2021
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Analyst/Coordinator

The team that we work with from HealthMark Group is awesome. When we talk to them, they are on top...

Sep 2021
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Analyst/Coordinator

HealthMark Group's communication is excellent. They are quick to respond to us and quick to get...

Sep 2021
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Manager

HealthMark Group is very helpful when it comes to things related to cost. They don't nickel-and-dime...

Aug 2021
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Manager

In the past, we have had some pretty poor management of our medical record releases when we have had...

Aug 2021
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Manager

It is great when an account manager can actually come into the office to do things with our paper...

Aug 2021
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Analyst/Coordinator

HealthMark Group sometimes doesn’t make the effort to look into all of the systems and follow the...

Aug 2021
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Analyst/Coordinator

HealthMark Group works fairly well with third-party requesters. I don’t have very many complaints....

Aug 2021
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Analyst/Coordinator

When I text a message while I am in one of the requests for something in HealthMark Group's system,...

Aug 2021
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CEO/President

We get patient complaints that HealthMark Group is not timely with their responses and with...

Aug 2021
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Manager

I have no complaints. Overall, working with HealthMark Group is pretty easy. There is a little...

Jul 2021
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