HealthMark Release of Information
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Subject Expert
Justin Porter
Research Director
Commentary Summary
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User Commentary
Relationship
HealthMark Group has always been very responsive any time we have had a question, and we have never...
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Tools and Methodology
Sometimes I think that there may be a break in communication, especially when the firm is dealing...
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ROI and Cost
I feel like the price that HealthMark Group charges patients for their service is too high.
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Tools and Methodology
HealthMark doesn’t follow all the policies that we would follow in certain situations, and that can...
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Relationship
The lead that we work with from HealthMark Group is highly engaged, is very reliable, and has put me...
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Tools and Methodology
HealthMark Group has been strategic in approaching us about taking over billing records requests;...
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Project Results
It is great to be able to work with a company that can help to streamline our medical record requests....
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Tools and Methodology
HealthMark Group does not complete the history of present illness details for medical records...
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ROI and Cost
We are so limited in our staffing. We cannot possibly fulfill the mass volume of record requests on...
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Tools and Methodology
The facilities that try to get records from us often have some sort of glitch in trying to download...
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People and Knowledge
The firm reaches out on a regular basis. We have fewer meetings now, but we used to do meetings just...
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Tools and Methodology
Since the firm’s turnaround time is so short, sometimes they don't care to dig for data. The main...
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Project Results
The firm’s turnaround time is one to three business days. Sometimes I send a request, and two hours...
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People and Knowledge
I really like how easy it is to communicate with HealthMark Group. There is a button that we click,...
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ROI and Cost
Prior to using HealthMark Group's services, we used up quite a bit of our clerical staff’s capacity...
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Project Results
By having total control over the fulfillment of medical records within our clinic, we know the...
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People and Knowledge
The firm had to learn how we do things, and once the firm learned that, the people that were...
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Tools and Methodology
The only thing I would like to see improvements with is the platform having more descriptions of the...
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Relationship
I like that I have direct contact with people in high positions at HealthMark Group. I can email or...
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People and Knowledge
The firm's turnaround time is pretty good. Usually, once HealthMark Group takes our request, their...
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Tools and Methodology
The firm could improve by learning the demographics of who they are working for. For example, our...
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Tools and Methodology
HealthMark Group does well with processing our medical records, but when we have our requesters send...
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People and Knowledge
I have nothing but kind words to say about our representatives. All of the employees and everybody...
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Project Results
Overall, HealthMark Group is doing a great job for our facility. We appreciate the firm's...
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Tools and Methodology
HealthMark Group could look at how patients access the portal to request medical records. We get...
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ROI and Cost
We tell HealthMark Group what not to charge for, and they abide by our rules.
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Relationship
The firm partners with us and lets us know what they are doing. HealthMark Group has suggested ways...
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People and Knowledge
HealthMark Group does great. We have had a relationship with them for a while, and they have...
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People and Knowledge
HealthMark Group is pretty stellar. They are very prompt and have done an excellent job for us....
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People and Knowledge
The only thing that HealthMark Group could do to improve is to have a resource with experience when...
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Relationship
I have talked to the HealthMark Group executives a few times, and the person at HealthMark Group...
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ROI and Cost
HealthMark Group does not charge patients at all. That is huge for patient satisfaction. That piece...
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Relationship
The company has gone through several owners in the last few years, but HealthMark Group has handled...
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People and Knowledge
I used to get a lot of complaints from third-party requesters about the previous owner, and I don’t...
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People and Knowledge
There have been some issues with the firm's customer service people. In this market, everybody is...
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People and Knowledge
I have recommended this firm. I like that HealthMark Group listens when I give them feedback, and...
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Tools and Methodology
HealthMark Group could jump on the bandwagon with all the other release of information vendors and...
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Relationship
Reporting has actually improved. RSS Medical was really good in terms of having good response times,...
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People and Knowledge
The firm is really interested in improving our performance and their performance, and they are...
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Relationship
The best decision that I have made was transitioning from the firm we used to work with to...
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Relationship
HealthMark Group has proven to be a phenomenal partner to work with. The firm is a separate entity,...
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ROI and Cost
I don't even have to worry about the ROI from our engagement. I get a dashboard that tells me how...
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Tools and Methodology
We have received a few complaints from doctors' offices or the state that it takes too long to get...
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People and Knowledge
The process of uploading documents and getting them to HealthMark Group has been very good. If I...
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Tools and Methodology
I haven't had any issues with the firm’s ROI accuracy. The firm processes the requests in a timely...
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Relationship
The partnership is good because the firm checks in with me quite regularly.
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ROI and Cost
We get a lot of complaints about HealthMark Group's financial model. Our biggest problem with...
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People and Knowledge
HealthMark Group doesn't complete their tasks, and that in turn costs us so much money. We want to...
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Sales and Contracting
There was one service that the firm was supposed to start offering. I requested information on it,...
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Tools and Methodology
Sometimes HealthMark Group takes longer to get information back from certain outside companies....
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Tools and Methodology
We have a login for HealthMark Group's website, which shows us all the requests we have sent to the...
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ROI and Cost
HealthMark charges a fee for the forms and a one-time fee for records. The firm doesn't charge...
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Project Results
When we first began with HealthMark Group, we had high expectations for them. We hit a few bumps in...
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Relationship
Sometimes the firm misunderstands what we are trying to do. They need to listen more carefully to...
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Relationship
When we first started, we only had access to a couple of people at HealthMark Group, but we needed...
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Relationship
The firm’s services are a good investment for me. I was handling the records before we came in...
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Relationship
HealthMark Group has gotten better with communication. We can email them if we have any questions....
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Tools and Methodology
The only downfall with HealthMark Group is the forms. We are still working on a few things with the...
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Project Results
Some of the requests from the firm are incomplete or include unrelated information. Also, some of...
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People and Knowledge
I question the firm’s training for new users. HealthMark Group always brings on additional help if...
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Project Results
HealthMark Group releases records in a timely manner. The firm is always quick to respond when we...
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People and Knowledge
The firm is very customer focused. We have regular review meetings with them to go over their...
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Tools and Methodology
We have had some problems with the firm’s record retention. They are supposed to keep their releases...
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Tools and Methodology
I would like to see HealthMark Group modernize things better. The system is old looking and feels...
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People and Knowledge
The people I work with from HealthMark Group are wonderful. Anytime I have a question or concern or...
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Project Results
I haven't had any issues with HealthMark Group. Everything seems to be working out perfectly. I am...
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Tools and Methodology
Database integration with our EHR has been the key to our success with HealthMark Group. They were...
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Relationship
The service that HealthMark Group is providing is excellent. HealthMark Group's key strength is...
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People and Knowledge
Working with the consultants is very good. They are very easy to speak with. We have no issues with...
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Relationship
One of our outcomes is that HealthMark Group is taking the responsibility for legal knowledge off...
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Relationship
I would not buy HealthMark Group's services again because the firm is difficult to deal with. Their...
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People and Knowledge
The HealthMark Group staff members doing the release of information are pretty good. Those...
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Tools and Methodology
The firm misses steps in the documentation of when they release records. When we first set things...
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