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HealthMark Release of Information Commentary
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Jaren Day
Research Director
KLAS Research Director - Jaren Day
 
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User Commentary

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Manager

Relationship

I feel like HealthMark Group fights to keep our business.

Feb 2026
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Manager

Relationship

HealthMark Group's customer service is very effective. Communication with HealthMark Group from the...

Feb 2026
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VP/Other Executive

Operations, Services

The firm did a really good job with the integration. And they still work on improving, even going...

Feb 2026
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VP/Other Executive

Relationship, Services

Our account managers are excellent. We have had our account manager changed a couple of times, but...

Feb 2026
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VP/Other Executive

Relationship, Operations, Services, Value

HealthMark Group is a great partner. One of their strengths is the timeliness of getting the...

Feb 2026
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VP/Other Executive

Loyalty, Relationship, Services

I already have recommended the firm. I told another organization about the integration, how well it...

Feb 2026
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VP/Other Executive

Relationship, Operations

HealthMark Group’s leadership knows what they are doing. They are very engaged in regulatory stuff....

Feb 2026
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VP/Other Executive

Relationship, Operations

I would work with HealthMark Group again because of their customer service, attention to detail, and...

Feb 2026
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Analyst/Coordinator

Relationship, Operations, Services, Value

HealthMark Group's release of information services quality is average. It could be better but could...

Feb 2026
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Analyst/Coordinator

Relationship, Services

The customer representative is always on top of answering our emails and questions. They are always...

Feb 2026
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Director

Relationship

We like the responsiveness and support we receive from HealthMark Group and the patient...

Feb 2026
||
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Director

Relationship

HealthMark Group worked with another vendor to get an API set up to make the interoperability seamless....

Feb 2026
||
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VP/Other Executive

Loyalty, Operations

HealthMark Group has their own database, but they use our EHR for any tracking, and they use their...

Feb 2026
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VP/Other Executive

Relationship, Services, Value

HealthMark Group has superior leadership. They work very well with all my leaders. We are a large...

Feb 2026
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Manager

Services, Value

HealthMark Group has exceeded expectations by taking over medical release workflows that would...

Jan 2026
||
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Manager

Relationship

HealthMark Group is very transparent, helpful, and responsive, and when patients have trouble...

Jan 2026
||
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Manager

Relationship, Services

The process with HealthMark Group is easy and user-friendly, requires minimal effort from staff, and...

Jan 2026
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Manager

Relationship, Operations, Services

I email HealthMark Group my responses, authorizations, and requests, and they process those pretty...

Oct 2025
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Manager

Relationship, Services

Things are going pretty well with HealthMark Group. If I have a follow-up question, they reply in a...

Oct 2025
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Manager

Operations, Services

We upload certain legal or official document requests, and HealthMark Group processes those for us...

Oct 2025
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Manager

Operations, Services

There is an issue with HealthMark Group's portal. HealthMark Group’s workaround is working fine. We...

Oct 2025
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Manager

Value

HealthMark Group charges us a flat fee. I don't get the sense that they are nickel-and-diming us for...

Oct 2025
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Director

Relationship

HealthMark Group is a company that provides great resources and communication. Overall, the company...

Sep 2025
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VP/Other Executive

Relationship, Services

We have had a couple of issues, but we have worked together and totally resolved them, or HealthMark...

Sep 2025
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VP/Other Executive

Operations, Services

HealthMark Group tries, but there are still a couple of things that I keep asking for and haven't...

Sep 2025
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VP/Other Executive

Operations

I understand the complexities of release of information and what the firm needs to go through, but...

Sep 2025
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VP/Other Executive

Operations, Services

There is frustration with our risk management. When we have attorney requests, we have to monitor...

Sep 2025
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VP/Other Executive

Operations, Services, Value

We have had some issues with the integration on one side of our business. We have done some...

Sep 2025
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VP/Other Executive

Operations, Services

Recently, there was an overturn of a HIPAA privacy rule for reproductive health. HealthMark Group...

Sep 2025
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VP/Other Executive

Relationship, Operations

I never thought that I would be that friendly and close with a release of information firm, but...

Sep 2025
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VP/Other Executive

Operations, Services, Value

Previously, we were having issues with data. We were getting inaccurate information through the...

Sep 2025
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VP/Other Executive

Value

I wondered if there would be an extra cost for the release of certain records, but the firm let me...

Sep 2025
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Services

HealthMark Group provides excellent customer service and is responsive to our needs. We have an...

Jul 2025
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Manager

Operations

The transition to using Healthmark Group's services was easy. The firm created implementation plans...

Jun 2025
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Director

Operations

In the clinical space, one of the things we need is to be able to see the date of completion or when...

Jun 2025
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Director

Relationship, Services

Our HealthMark Group account representative is phenomenal. They make sure that we have everything...

Jun 2025
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Director

Operations, Value

HealthMark Group has allowed us to downsize tremendously in the organization because we don’t have...

Jun 2025
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Director

Relationship, Operations

Integration with HealthMark Group has been great. They have been able to link up to our systems, and...

Jun 2025
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Director

Relationship, Operations

Our experience with HealthMark Group has been great. In terms of processing time and things of that...

Jun 2025
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Manager

Relationship, Services, Value

Our project with HealthMark Group has worked out very well. HealthMark Group doesn't overcharge us....

May 2025
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Manager

Services

There are hiccups here and there with HealthMark Group. We recently had a hiccup with a task...

May 2025
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Manager

Services

One thing that annoys me is that I don't get in the system very often because that isn't my role....

May 2025
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Manager

Relationship

HealthMark Group always meets with us to give us a breakdown of how many requests they have...

May 2025
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Manager

Relationship

We have had the service for years, but sometimes HealthMark Group's system doesn't shake hands with...

May 2025
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Manager

Relationship

I have been having issues with the quality of HealthMark Group’s staff and consultants because it...

Apr 2025
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Manager

Relationship

The HealthMark Group's account representatives have good communication skills. The account...

Apr 2025
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Manager

Relationship, Services

With HealthMark Group, we have timely submissions, timely processing, and transparency on the...

Apr 2025
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Director

Relationship, Services

HealthMark Group's service is one of the easiest things we have ever rolled out. They learned all of...

Mar 2025
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(0)
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Director

Relationship, Operations

We have partners in all different parts of the US, and when HealthMark Group came to join us, they...

Mar 2025
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(0)
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Director

Relationship, Value

HealthMark Group is awesome. They have people here every day, and when I have a partnership that...

Mar 2025
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(0)
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Director

Relationship

I have only worked with the manager and the team at HealthMark Group, and we haven't had a need to...

Mar 2025
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(0)
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Director

Operations, Services

HealthMark Group does not consistently exceed expectations. HealthMark Group needs to provide the...

Mar 2025
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Director

Relationship, Services

The staff members at HealthMark Group are pretty good. If we have a problem, they fix it. If we call...

Mar 2025
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Director

Relationship, Services

HealthMark Group has given us several options to get things to them. We still have these few issues,...

Mar 2025
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(0)
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Director

Relationship, Services

HealthMark Group’s customer service is excellent. We call them, and they solve the problem. They...

Mar 2025
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(0)
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Director

Relationship, Operations

We aren't happy with the way the HealthMark Group portal shows the status of the processes for...

Mar 2025
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