Heidi Commentary
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Subject Expert
Mac Boyter
Research Director
Commentary Summary
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User Commentary
Operations
Onboarding people onto Heidi is relatively straightforward. The vendor has some technical resources...
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Culture
Heidi Health was easy to work with, and there wasn't a high barrier to entry. The vendor didn't...
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Product
Heidi Health has a very customizable solution, more customizable than I have seen from anyone to...
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Product
The accuracy in Heidi is really good. It is working very well for our providers. Heidi Health did...
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Loyalty, Value
We chose Heidi Health because one of our directors had worked with Heidi before. Because the area...
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Product, Value
Heidi Health has been a huge help for us. Heidi is an AI ambient transcription tool that listens to...
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Product
We haven't done a full rollout of Heidi yet, so our adoption rate is lower at the moment. The...
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Relationship, Product
Heidi is not yet integrated with our EHR, but we are testing that out, and the process has been...
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Product, Value
We are already seeing really great benefits from Heidi. We started with a pilot with a small number...
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Product
The templates are the real benefit of Heidi. We have been able to expand the system broadly across...
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Loyalty
Cost was a huge reason why we selected Heidi Health. We had a couple of physician champions in a...
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Relationship, Operations
Heidi Health’s strength is their support team. The people are wonderful to work with, are...
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Loyalty, Relationship
Heidi Health is eager to be compared to Nuance or Abridge by offering structured data elements....
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Relationship
Heidi Health's leadership team has been great. The customer service team is phenomenal. The vendor...
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Product, Value
The system has improved same-day closures, so clinicians are able to get their documentation done a...
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Product
There could be more integration with more EMRs, but I know that is not really on Heidi Health. We...
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Operations
The solution is really easy to use. The support is phenomenal as well. During onboarding, when some...
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Operations
My advice to others implementing Heidi is to allow themselves to train their people and follow the...
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Loyalty
We went with Heidi because I got a call from a nice person at Heidi Health who was good at what they...
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Product
The templates are kind of the magic sauce, and we continue to work on and build templates within...
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Loyalty, Product
From the 50,000-foot level, what Heidi does for us is make our providers' lives easier. There is...
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Loyalty, Product
Currently, Heidi is not integrated with our EHR. Our goal for adopting Heidi was to try to make it...
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Operations, Product
Using Heidi, the end users have to figure out how to cut and paste things and open up other things....
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Loyalty
Within a few months of offering Heidi, we had a little less than half of our clinicians desiring to...
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Product, Value
The outcome we have seen from using Heidi is that doctors are less burned out. I have heard comments...
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Loyalty, Value
I have recommended Heidi to people. I don’t know whether Heidi is part of our long-term plans. An...
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Relationship
My experience with Heidi Health has been really favorable. Heidi Health is strong and responsive to...
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Loyalty
I brought Heidi Health into the mix because I preferred their software. To my knowledge, Heidi is...
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Product, Value
Heidi is a tool to help me be a better and more effective clinician. It allows me to reduce clerical...
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Relationship
The key strength of Heidi Health is the ongoing evolution to improve the user experience. Heidi...
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Loyalty
Heidi may not be part of our long-term plan because we probably will build our own version within...
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Product, Value
Heidi is an AI-powered digital scribe program that primarily generates chart notes for patient...
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Loyalty
We interviewed a number of digital scribe vendors, and as soon as we met with Heidi Health after...
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Relationship, Product
Heidi Health’s key strength is that they seem to be constantly improving or at least working on...
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Operations
There is no direct training from Heidi Health. We don't ask for training, and we know how to use...
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Product
The Ask Heidi feature was unexpected. When we bought the scribing tool, we expected to use it just...
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Loyalty
All the vendors are using the same set of AI services, like ChatGPT or Gemini, behind the scenes....
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Loyalty, Product
The opportunities for improvement with Heidi Health are a bit outside the scope, like in coding and...
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Loyalty, Relationship, Product
Heidi is really popular with our clinicians. We are getting a lot of positive feedback. We don't ask...
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Loyalty
AI is evolving rapidly. It is going to get better not because of Heidi or other products but because...
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Product
The key strength of Heidi Health is that they are a start-up company that is rapidly expanding. All...
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Relationship, Product
There are some stochastic issues with the templates and the notes that are generated, but Heidi is...
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Product
I would love for Heidi to have a full integration with our EMR.
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Product
I haven’t seen improved same-day closures with Heidi. If anything, those are actually worse for me,...
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Loyalty, Relationship
Our EHR is very cumbersome, and I don't think I know of a single person who uses our EHR in our...
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Loyalty, Operations
Someone pointed out that there was a free AI scribe we could use and that we should probably try it....
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Loyalty, Product
With an ideal AI scribe, users don't have to think about billing, like what billing codes they have....
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Product, Value
I would be so angry if Heidi were taken away from me. I expected that my charting time would go...
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Loyalty, Product
The whole practice has not adopted Heidi because there is no integration with our EHR. The solution...
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Operations, Value
My advice to others who are implementing Heidi would be to set realistic expectations of what an AI...
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Product, Value
Heidi Health touts the system as decreasing our chart time. But because our EHR is awful and Heidi...
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Value
Heidi is an ambient listening solution that helps us document things in a way that is impactful and...
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Product, Value
My advice to others is to just implement the solution. For a medical provider or medical provider...
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Relationship
The vendor has been fairly adaptable and has talked with us about certain requests. The amount of...
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Relationship, Operations
We were really satisfied with, first and foremost, the support from Heidi Health’s team. The team...
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Operations
The system is very easy, and that is why the training has been easy to do. But there is a learning...
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Relationship
Occasionally, to get both our development team and the vendor's development team together, there is...
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Loyalty
Heidi operates as intended. We have goals of using some of the technology to help us evaluate visits...
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Relationship
There has only ever been one issue, and we had to find out that it was a company-wide issue. We...
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Relationship
We have direct communication between ourselves and the person who is assigned to our account. This...
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Product
We make extensive use of Heidi beyond its core functions because it is a building block for our...
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Relationship, Product
We like the fact that Heidi has flexible templating and adaptable use cases. We like the prospects...
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Product
Heidi is not integrated with our EHR. We are using extraneous processes to do that.
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Loyalty, Product
We have no complaints about Heidi Health's products. We like our ability to move products around in...
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Operations
A customer implementing the solution should have the providers attend training and use the tool on...
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Value
The vendor is set apart by their cost and their willingness to work with us and adapt. Their tool...
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Value
We expected to increase patient and provider satisfaction and to decrease the time for documentation...
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Relationship, Value
Heidi Health’s strengths include their willingness to work with our organization, the timeliness and...
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Loyalty, Operations
I don't know if Heidi is part of our long-term plans. We are looking at alternatives. A lot depends...
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Loyalty, Product, Value
The primary driver for this project is the quality of life for our medical staff and clinicians. We...
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Relationship, Operations
Heidi Health has been extremely engaged. We have had multiple resources involved in training and...
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Loyalty, Relationship, Value
Heidi Health was a newer vendor to the US, so they didn't have the same level of market penetration...
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Operations
We don’t need a ton of training with Heidi. The training really comes down to the creation of the...
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Loyalty, Product
I love seeing patients. What I hate doing is documenting things. I was feeling burned out about...
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Product, Value
Heidi saves me so much time. I used to always have unwritten notes that I was trying to finish a...
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Loyalty, Product
Heidi creates our assessment and plan. I like my assessment and plan to not just list the assessment...
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Operations, Product
Templates are super good to have if they are created for how the customer likes medical information...
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Relationship, Operations, Product
I would tell customers of Heidi to dig in to the scope of things they can make the tool do for them....
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Relationship, Product
If I have a patient who is super anxious about not remembering everything at the end of the...
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Loyalty, Product
At my previous practice, one of my partners was very technology resistant, but they also really...
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Product
Heidi has the ability to set the voice, and I really like that. I can decide whether the note is...
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Product, Value
It is not that bad to have to copy and paste notes into Heidi; that requires us to make sure we are...
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Product
A very real outcome of Heidi is being more present when we are with the patient. I have to look at...
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Product
The user interface for Heidi is great. Heidi is easy to use. We don't mind looking at it. The system...
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Relationship
Heidi Health is pretty fast with updates. They listen to feedback very well. Last year, Heidi Health...
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Product, Value
From a workflow perspective, I do things at the time of encounter rather than bundling things at the...
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Loyalty
Heidi doesn't integrate with our specific EHR, but that is more our fault because we have a bad EHR....
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Operations
There is not a very steep learning curve, but there is a bit of a learning curve. If the customer...
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Relationship
Within a couple of weeks, I felt pretty good about Heidi in terms of outcomes. But if we see 20...
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Loyalty, Relationship, Product
At the time when I was looking, something that was unique to Heidi was the little bar at the bottom...
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Product
Heidi does hallucinate a little, and that is the issue with AI scribes; they can make things up. I...
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Product
I really like a couple of things about Heidi, and these are specific to Heidi and not necessarily...
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Value
Heidi is not very expensive. I think the cost is per provider, per month. If the provider doesn't...
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Relationship
I was pretty involved with Heidi Health’s executives because I was an early adopter, and I was...
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Operations
As far as training goes, it would be nice for some people who are more visual learners to have some...
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Loyalty, Product, Value
Heidi is an AI transcription service that records visits. It doesn't record audio; it is just a...
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Relationship
Heidi is very user-friendly. We haven't had to use Heidi Health's support team very often. We have...
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Product
We would love for Heidi to be integrated into our EHR. There is a hurdle in transferring information...
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Product
The key strength of Heidi is their user-friendliness. The solution's smart dictation is really good,...
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Relationship
Heidi Health doesn't preface that updates are pending or upcoming. We notice after the fact that an...
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Product
One of Heidi's weaknesses is its ability to integrate with EHRs. That is understandable because...
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Loyalty, Operations
We chose Heidi because its UI is very pleasant and simple, and I like simple. The system also gives...
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Relationship, Product
I would recommend Heidi for very specific reasons and audiences. Heidi is very appropriate for small...
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Relationship, Value
Heidi Health has a really cool Facebook-type community where all of our members and users basically...
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Relationship, Product
With Heidi, there is a lot of room for growth. The vendor could have better multilanguage support,...
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