Heidi Commentary
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Subject Expert
Mac Boyter
VP of Engagement
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User Commentary
Operations
We’re extremely happy with Heidi Health’s availability. They offer training twice a day, like...
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Relationship, Product
We haven't been with Heidi Health for long, but they are not completely delivering on their vision....
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Product
We definitely want orders integration. Heidi has a feature that identifies items such as ordering a...
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Loyalty
We have many users on Heidi, and what we have started with is a vast improvement over what everyone...
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Loyalty, Product
Technically, Heidi is fully integrated with our EHR, but the integration is very glitchy and not...
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Loyalty
Heidi is a great price when we consider the prices of other solutions. But it depends on whether the...
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Relationship
Heidi Health’s support is very good. But actual resolution in a timely manner is a really vague...
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Value
What we’re getting and what we’re paying for with Heidi is in line with what we expected. It would...
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Loyalty
A limitation of Heidi is the fact that we use a specific EHR that's not at all integrated with...
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Loyalty
I would for sure buy Heidi again, but I am eager to find out what our new EHR vendor recommends for...
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Operations
I don't think I really got any training. I just started using Heidi. I don't recall any specific...
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Value
My experience with Heidi has been great. I absolutely love it. I really feel like I couldn't live...
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Product
I rate Heidi’s solution capabilities a little lower because the vendor sometimes puts new things...
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Product
I think Heidi Health delivers, or still plans to deliver, on everything they promise. It's just that...
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Operations
Heidi Health's training is not very robust. However, Heidi is such an easy platform to use. The...
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Loyalty
We chose Heidi because the AI in it was smarter than other solutions, and with Heidi, we have...
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Relationship
I think Heidi’s support system is excellent. We have a direct contact that we can go to with larger...
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Product
Heidi isn’t as seamless as it could be with workflow integration because there is still a copy and...
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Product
Heidi Health has added a lot of stuff. They've added clinical best practices. That's been pretty...
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Loyalty, Value
With Heidi, we started getting value pretty much immediately, so it drastically cut down on...
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Operations
Onboarding people onto Heidi is relatively straightforward. The vendor has some technical resources...
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Culture
Heidi Health was easy to work with, and there wasn't a high barrier to entry. The vendor didn't...
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Product
Heidi Health has a very customizable solution, more customizable than I have seen from anyone to...
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Product
We haven't done a full rollout of Heidi yet, so our adoption rate is lower at the moment. The...
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Relationship, Product
Heidi is not yet integrated with our EHR, but we are testing that out, and the process has been...
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Product, Value
We are already seeing really great benefits from Heidi. We started with a pilot with a small number...
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Product
The templates are the real benefit of Heidi. We have been able to expand the system broadly across...
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Loyalty
Cost was a huge reason why we selected Heidi Health. We had a couple of physician champions in a...
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Relationship, Operations
Heidi Health’s strength is their support team. The people are wonderful to work with, are...
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Loyalty, Relationship
Heidi Health is eager to be compared to Nuance or Abridge by offering structured data elements....
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Relationship
Heidi Health's leadership team has been great. The customer service team is phenomenal. The vendor...
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Product, Value
The system has improved same-day closures, so clinicians are able to get their documentation done a...
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Product
There could be more integration with more EMRs, but I know that is not really on Heidi Health. We...
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Operations
The solution is really easy to use. The support is phenomenal as well. During onboarding, when some...
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Loyalty, Product
Currently, Heidi is not integrated with our EHR. Our goal for adopting Heidi was to try to make it...
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Operations, Product
Using Heidi, the end users have to figure out how to cut and paste things and open up other things....
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Loyalty
Within a few months of offering Heidi, we had a little less than half of our clinicians desiring to...
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Product, Value
The outcome we have seen from using Heidi is that doctors are less burned out. I have heard comments...
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Loyalty, Value
I have recommended Heidi to people. I don’t know whether Heidi is part of our long-term plans. An...
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Relationship
My experience with Heidi Health has been really favorable. Heidi Health is strong and responsive to...
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Loyalty
I brought Heidi Health into the mix because I preferred their software. To my knowledge, Heidi is...
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Product, Value
Heidi is a tool to help me be a better and more effective clinician. It allows me to reduce clerical...
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Relationship
The key strength of Heidi Health is the ongoing evolution to improve the user experience. Heidi...
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Product
The Ask Heidi feature was unexpected. When we bought the scribing tool, we expected to use it just...
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Loyalty
All the vendors are using the same set of AI services, like ChatGPT or Gemini, behind the scenes....
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Loyalty, Product
The opportunities for improvement with Heidi Health are a bit outside the scope, like in coding and...
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Loyalty, Relationship, Product
Heidi is really popular with our clinicians. We are getting a lot of positive feedback. We don't ask...
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Loyalty
AI is evolving rapidly. It is going to get better not because of Heidi or other products but because...
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Product
The key strength of Heidi Health is that they are a start-up company that is rapidly expanding. All...
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Relationship, Product
There are some stochastic issues with the templates and the notes that are generated, but Heidi is...
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Product
I would love for Heidi to have a full integration with our EMR.
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Value
Heidi is an ambient listening solution that helps us document things in a way that is impactful and...
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Product, Value
My advice to others is to just implement the solution. For a medical provider or medical provider...
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Relationship
The vendor has been fairly adaptable and has talked with us about certain requests. The amount of...
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Relationship, Operations
We were really satisfied with, first and foremost, the support from Heidi Health’s team. The team...
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Operations
The system is very easy, and that is why the training has been easy to do. But there is a learning...
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Relationship
Occasionally, to get both our development team and the vendor's development team together, there is...
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Loyalty
Heidi operates as intended. We have goals of using some of the technology to help us evaluate visits...
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Relationship
There has only ever been one issue, and we had to find out that it was a company-wide issue. We...
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Relationship
We have direct communication between ourselves and the person who is assigned to our account. This...
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Product
We make extensive use of Heidi beyond its core functions because it is a building block for our...
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Relationship, Product
We like the fact that Heidi has flexible templating and adaptable use cases. We like the prospects...
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Product
Heidi is not integrated with our EHR. We are using extraneous processes to do that.
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Loyalty, Product
We have no complaints about Heidi Health's products. We like our ability to move products around in...
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Operations
A customer implementing the solution should have the providers attend training and use the tool on...
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Value
The vendor is set apart by their cost and their willingness to work with us and adapt. Their tool...
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Value
We expected to increase patient and provider satisfaction and to decrease the time for documentation...
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Relationship, Value
Heidi Health’s strengths include their willingness to work with our organization, the timeliness and...
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Loyalty, Operations
I don't know if Heidi is part of our long-term plans. We are looking at alternatives. A lot depends...
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Loyalty, Product, Value
The primary driver for this project is the quality of life for our medical staff and clinicians. We...
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Relationship, Operations
Heidi Health has been extremely engaged. We have had multiple resources involved in training and...
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Loyalty, Relationship, Value
Heidi Health was a newer vendor to the US, so they didn't have the same level of market penetration...
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Operations
We don’t need a ton of training with Heidi. The training really comes down to the creation of the...
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Product
One of Heidi's weaknesses is its ability to integrate with EHRs. That is understandable because...
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Loyalty, Operations
We chose Heidi because its UI is very pleasant and simple, and I like simple. The system also gives...
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Relationship, Product
I would recommend Heidi for very specific reasons and audiences. Heidi is very appropriate for small...
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Relationship, Value
Heidi Health has a really cool Facebook-type community where all of our members and users basically...
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Relationship, Product
With Heidi, there is a lot of room for growth. The vendor could have better multilanguage support,...
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Commentary Summary
Comment Type Breakout