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Heidi Commentary
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Subject Expert
Kylee Bird
Associate Engagement Partner
KLAS Associate Engagement Partner - Kylee Bird
 

Commentary Summary

Comment Type Breakout

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User Commentary

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Manager

The customizable templates were the selling point for us with Heidi. We've trialed a few AI ambient...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Manager

Using Heidi has probably increased the quality of our notes. There is more detail in the notes, and...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Manager

Heidi Health is pretty communicative and easily reachable if there are concerns. We haven't had many...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

We used to have one point of contact at Heidi Health who was really great, and then that person...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

This might be out of Heidi Health's hands, but we decided not to integrate because we couldn't do a...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Manager

We got a very good price with Heidi Health when we first started out, and I can only imagine how...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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CMO

I would be happy if Heidi Health could improve some things with note generation. One thing is faster...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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CMO

Heidi Health is clearly innovating. Their innovation is just not particularly useful for me or our...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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CMO

We use the standalone Heidi app. We are working on getting integration figured out with Heidi...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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CMO

Heidi generally works very well. It definitely saves us time compared to not having any solution,...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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CMO

We get support from Heidi Health. They are not quite as responsive as I would like, especially with...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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CMO

We have a specific technical issue with Heidi. The fix stopped working, and the same problem came...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

I would love to see more around integrating billing workflows. A lot of our biggest challenges come...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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VP/Other Executive

Adoption of Heidi is close to 100%. It actually feels punishing to clinicians now if they have to...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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VP/Other Executive

I used the chat feature to make certain changes to notes, but I hadn't really thought about using it...

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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VP/Other Executive

The support from Heidi Health has been great. Whenever we've reached out with questions, they've...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

The CEO decided to go in a different direction, and the switch will save us a lot of money. We have...

Comment Tone Positive
Pillars Loyalty, Relationship, Value
Evaluation Unrated

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VP/Other Executive

When we went looking for a solution like this, we evaluated a few different companies and found...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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VP/Other Executive

We've been meeting with Heidi Health, and they've been talking to us about the Heidi Evidence...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

Heidi Health did an initial training with us, and Heidi is a fairly easy system to use. The system...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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COO

I'd love to see Heidi's functionality be available natively in our EHR. That includes providing...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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COO

I don't know what's on Heidi Health's road map, but they are really good at incorporating new,...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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COO

Heidi is fully integrated with our EHR. We recently added more physicians to the precharting beta,...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

The biggest strength that we've noticed through Heidi and in our testing with other AI scribe tools...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

Our adoption of Heidi was moderate until recently, and now it’s minor because Heidi Health changed...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Director

Heidi is not integrated today, but integration should be available soon. I've been talking with...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

In terms of additional capabilities that we would like to see Heidi Health develop next, the biggest...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

Heidi is maybe part of our long-term plans because with the hospital partnership, we might end up...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Director

Heidi Health kind of just did one big-bang training approach. Some of our providers liked that, and...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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CMO

We want to incorporate the transcribed information into our other system. That is the biggest thing....

Comment Tone Negative
Pillars Product
Evaluation Unrated

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CMO

I have had one provider in a certain area ask about utilizing Heidi. They are a different...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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CMO

I'm not sure whether I would buy Heidi again. I've heard there are other products that have more...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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CMO

People are very positive about Heidi. I spoke with a provider recently who feels like it's a game...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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CMO

The justification of the cost of Heidi is support for providers so that they can complete their work...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Director

In Heidi, I correct the way the patient is identified every time, and I'm pretty consistent with the...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

For clinics like mine where Heidi is being sold as a solution to senior leadership, it's important...

Comment Tone Negative
Pillars Product, Value
Evaluation Unrated

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Director

From a marketing perspective, Heidi Health and similar vendors could do a better job communicating...

Comment Tone Negative
Pillars Product, Value
Evaluation Unrated

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Director

From a specific level, I'm not certain that Heidi is necessarily learning from the changes that I'm...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Director

Heidi Health has been incredibly responsive, and if they can't get something done in a timely...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

I do work on the editing end because Heidi doesn't get everything. It is not as robust with Spanish....

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

We’re extremely happy with Heidi Health’s availability. They offer training twice a day, like...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Director

We haven't been with Heidi Health for long, but they are not completely delivering on their vision....

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Director

We definitely want orders integration. Heidi has a feature that identifies items such as ordering a...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

We have many users on Heidi, and what we have started with is a vast improvement over what everyone...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Director

Technically, Heidi is fully integrated with our EHR, but the integration is very glitchy and not...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Director

Heidi is a great price when we consider the prices of other solutions. But it depends on whether the...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Director

Heidi Health’s support is very good. But actual resolution in a timely manner is a really vague...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

What we’re getting and what we’re paying for with Heidi is in line with what we expected. It would...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Physician

A limitation of Heidi is the fact that we use a specific EHR that's not at all integrated with...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Physician

I would for sure buy Heidi again, but I am eager to find out what our new EHR vendor recommends for...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Physician

I don't think I really got any training. I just started using Heidi. I don't recall any specific...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Physician

My experience with Heidi has been great. I absolutely love it. I really feel like I couldn't live...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Physician

I rate Heidi’s solution capabilities a little lower because the vendor sometimes puts new things...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

I think Heidi Health delivers, or still plans to deliver, on everything they promise. It's just that...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

Heidi Health's training is not very robust. However, Heidi is such an easy platform to use. The...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Manager

We chose Heidi because the AI in it was smarter than other solutions, and with Heidi, we have...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Manager

I think Heidi’s support system is excellent. We have a direct contact that we can go to with larger...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Heidi isn’t as seamless as it could be with workflow integration because there is still a copy and...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

Heidi Health has added a lot of stuff. They've added clinical best practices. That's been pretty...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

With Heidi, we started getting value pretty much immediately, so it drastically cut down on...

Comment Tone Positive
Pillars Loyalty, Value
Evaluation Unrated

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CIO

Onboarding people onto Heidi is relatively straightforward. The vendor has some technical resources...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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CIO

Heidi Health was easy to work with, and there wasn't a high barrier to entry. The vendor didn't...

Comment Tone Positive
Pillars Culture
Evaluation Unrated

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CIO

Heidi Health has a very customizable solution, more customizable than I have seen from anyone to...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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