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hellocare Telehealth Commentary
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Subject Expert
Chandler Katschke
Engagement Partner
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
We've laid out all the things that would make hellocare better, and the vendor is receptive to doing...
Overall, hellocare was in a growing-pains phase when we first started working with them. The company...
After the peak of the COVID-19 pandemic, a lot of organizations lost interest in virtual nursing...
One of the reasons I know the vendor is putting the foundational pieces in place is that their board...
I think of partnership as people who are easy to talk to and easy to approach in a conversation, and...
I would not buy hellocare Telehealth again because the vendor has a slow turnaround time. They...
The training that we were given from hellocare was screenshots of the digital whiteboard and door...
I recommend hellocare all the time. One of the biggest things I say is that hellocare Telehealth...
We moved to hellocare as our virtual care platform vendor because they were our smart board vendor....
hellocare is definitely pushing the envelope and us in terms of innovation. That is great. My...
Everything we can do in hellocare Telehealth is pretty incredible. We don't have to install much...
hellocare is very timely and thorough with their follow-ups. They make sure things are completed....
I love hellocare Telehealth. Sometimes there is a little glitch that goes through the system, but...
When we trained with hellocare, they didn't have any nurses on board, but I thought they would have...
When we switched from our previous solution to hellocare Telehealth, things improved because we no...
Not being able to prove an ROI has been a challenge. hellocare has gotten a lot better, but when we...
hellocare Telehealth has smart room technology, and we can hopefully leverage that technology for...
We initially had another telehealth vendor's solution, and we had some significant challenges with...
hellocare Telehealth is vendor agnostic, so we have not had an interface that the vendor has not...
hellocare is very available. I am able to get in contact with various people, and we have regular...
Commentary Summary
Comment Type Breakout