Henry Schein MicroMD EMR/PM - Small Practices Comments

 

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Current Time Inside Cache Tag Helper: 9/20/2020 5:19:07 AM and Model.EvProductId = 92697

Commentary Summary

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User Commentary

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Physician

Functionality and Upgrades

Billing in Henry Schein MicroMD's system is great. We send our bills electronically daily, and we...

Sep 2019
 Helpful

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Physician

Functionality and Upgrades

Henry Schein MicroMD's system is very intuitive. It learns the habits of the user that is signed in...

Sep 2019
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Physician

Relationship

I have direct contact with service people, and my calls are returned within the same day. Henry...

Sep 2019
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Physician

Functionality and Upgrades

Henry Schein MicroMD's system is so programmable and flexible. I can create my very own templates...

Sep 2019
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Physician

Interfacing and Integration

If I could change anything about Henry Schein MicroMD's system, it would be increasing the...

Sep 2019
 Helpful

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Manager

Service and Support

Our PM system and EMR communicate together, and that is really nice for scheduling purposes. We can...

Jul 2019
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Manager

Technology

We launch our EMR out of a cloud-based system, and the vendor could probably work out the system's...

Jul 2019
 Helpful

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Manager

Functionality and Upgrades

Henry Schein keeps us up to date with all the regulations that we have to follow from the governing...

Jul 2019
 Helpful

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Manager

Service and Support

Henry Schein MicroMD's support is great. If we need anything, we can call the support people. There...

Jul 2019
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Manager

Functionality and Upgrades

The ease of use of this system is a positive thing because we come from a background of using paper...

Jul 2019
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Manager

Relationship

Henry Schein MicroMD has a portal for their clients to go onto where Henry Schein MicroMD puts some...

Jul 2019
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Manager

ROI / Cost (care and feeding)

The vendor is always coming out with new technology, but we don't get those new pieces because of...

Jul 2019
 Helpful

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Manager

Functionality and Upgrades

Our satisfaction with the product will probably stay the same in the future because we run into...

Jul 2019
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Manager

Functionality and Upgrades

The product works the way it is supposed to and is fairly easy to use. This product meets every need...

Jul 2019
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Manager

Service and Support

Because Henry Schein MicroMD has a portal, they don't have anyone reach out to do training before...

Jul 2019
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Physician

Service and Support

Our users love the software. The vendor has a lot of reactivated client feedback, and that makes the...

Dec 2018
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Physician

Functionality and Upgrades

The system is intuitive. It learns everyone’s selections, helps develop a profile for that...

Dec 2018
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Physician

ROI / Cost (care and feeding)

The vendor nickel-and-dimes us for every integration we do. When I want to add a feature that should...

Dec 2018
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Physician

Other Observations & Comments

We are in the process of making big changes to our practice, and we might adopt a new EMR. However,...

Dec 2018
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Physician

Service and Support

We are very disappointed with Henry Schein MicroMD's support. When we bought their system, they said...

Dec 2018
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Physician

Service and Support

We were told that Henry Schein MicroMD's support would be available during working hours, but they...

Dec 2018
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Physician

Functionality and Upgrades

One big problem with Henry Schein MicroMD's system is that we can't use it for meaningful use, and...

Dec 2018
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Physician

Functionality and Upgrades

Everything in Henry Schein MicroMD's system is archaic. We can't recall specific patients in the...

Dec 2018
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Physician

Functionality and Upgrades

Henry Schein MicroMD needs to improve the reports for their PM system because they are very bad. The...

Dec 2018
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Physician

Functionality and Upgrades

Henry Schein MicroMD's system is okay. It isn't really built for pediatrics, so we had to make a lot...

Dec 2018
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Physician

Functionality and Upgrades

Henry Schein MicroMD's system doesn't recognize family relations. It doesn't show the parents of our...

Dec 2018
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Physician

Functionality and Upgrades

The ICD-10 functionality in Henry Schein MicroMD's system is horrible. We can actually rewrite...

Dec 2018
 Helpful

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Physician

ROI / Cost (care and feeding)

Henry Schein MicroMD doesn't nickel-and-dime us as much as other vendors. Their pricing is...

Dec 2018
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Manager

Service and Support

The support has always been slow, and the company really doesn’t communicate well with their client...

Dec 2018
 Helpful

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Manager

Functionality and Upgrades

We have had the system for a few years, and it has never been as functional as we have expected it...

Dec 2018
 Helpful

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Manager

Implementation and Training

When we hire new providers, I just schedule someone from Henry Schein MicroMD to do a training. That...

Nov 2018
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Manager

Service and Support

The vendor’s IT department is great when we need support. The support people answer the phone when...

Nov 2018
 Helpful

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Manager

Functionality and Upgrades

Things with Henry Schein MicroMD's product have been good. Honesty, I have no complaints. The system...

Nov 2018
 Helpful

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Manager

Functionality and Upgrades

The quality measures and other similar things are really easy to do in the system. We can run a...

Nov 2018
 Helpful

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Manager

Functionality and Upgrades

The appointment books in the system are really awesome because we can color-code everything. We can...

Nov 2018
 Helpful

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Manager

ROI / Cost (care and feeding)

We don’t feel nickel-and-dimed by Henry Schein MicroMD. We have a support contract that includes all...

Nov 2018
 Helpful

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Manager

ROI / Cost (care and feeding)

One thing we want from Henry Schein MicroMD is narcotic prescribing. We would like to be able to...

Nov 2018
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Manager

Service and Support

Henry Schein MicroMD has awesome customer service. The system has been great with anything I have...

Nov 2018
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Manager

Functionality and Upgrades

Nothing is perfect, but the system has met all the needs I want it to meet.

Nov 2018
 Helpful

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Manager

Functionality and Upgrades

I have tweaked the system a little, but it has been very good. I have not had any problems.

Nov 2018
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Manager

Functionality and Upgrades

If I make an error in a payment, co-pay, or something like that, it is a pain to go back in and fix...

Nov 2018
 Helpful

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Manager

Functionality and Upgrades

I seem to have to bounce between using the keyboard and using the mouse rather than just keeping my...

Nov 2018
 Helpful

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Manager

ROI / Cost (care and feeding)

I am not nickel-and-dimed by Henry Schein MicroMD. But I do feel that the monthly fee is a little...

Nov 2018
 Helpful

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Manager

Future Outlook

We went through a merger, and we expect to start growing. We are going to need a system that can...

Aug 2018
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Manager

Functionality and Upgrades

I haven’t been very happy with Henry Schein MicroMD. The reporting capabilities of their system...

Aug 2018
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Manager

Functionality and Upgrades

The patient eligibility module doesn’t always work. Henry Schein MicroMD sends the statements to...

Aug 2018
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Manager

Relationship

When we discovered an issue with claims not getting transmitted to the clearinghouse, Henry Schein...

Aug 2018
 Helpful

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Manager

Functionality and Upgrades

People looking at Henry Schein MicroMD’s system should understand that the reporting options are...

Aug 2018
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Manager

Service and Support

The support desk has been helpful on things that the representatives have control over. If we have a...

Aug 2018
 Helpful

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Manager

Technology

The system functions as it is supposed to. It rarely goes down, and we rarely have any issues with it....

Aug 2018
 Helpful

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Manager

ROI / Cost (care and feeding)

We have an agreement with Henry Schein MicroMD, but our services are limited to the client services...

Aug 2018
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Manager

Service and Support

We told the vendor about some clinical quality measures that weren’t working right. Henry Schein...

May 2018
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Physician

Functionality and Upgrades

The reports are horrible on both the EMR and PM aspects of the system. They are difficult and...

Apr 2018
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Physician

Functionality and Upgrades

On the EMR side, the system has very tiny areas to do our writing down at the bottom of the page....

Apr 2018
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Physician

Functionality and Upgrades

The ICD-10 coding that the system uses can be overridden. That means that anybody can get on to this...

Apr 2018
 Helpful

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Physician

Functionality and Upgrades

The reports on the PM side are very difficult and not user friendly. If I need to pull up a list for...

Apr 2018
 Helpful

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Physician

Functionality and Upgrades

An issue with the reports on both the EMR and PM side is that, instead of searching for someone who...

Apr 2018
 Helpful

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Physician

Service and Support

The support for the system is frustrating. Henry Schein MicroMD doesn't seem to know how to work the...

Apr 2018
 Helpful

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Physician

Functionality and Upgrades

The system is not very pediatric friendly. If a pediatrician needed to calculate prescriptions by...

Apr 2018
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VP/Other Executive

Functionality and Upgrades

The biggest frustration we have with the MicroMD product is the inconsistency of its performance....

Nov 2017
 Helpful

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VP/Other Executive

Functionality and Upgrades

Members of the nursing staff tell me that the tool doesn't always work when they try to print labels...

Nov 2017
 Helpful

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VP/Other Executive

Functionality and Upgrades

To my knowledge, we have reported our concerns to the vendor, and the techs don't always understand...

Nov 2017
 Helpful

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VP/Other Executive

Functionality and Upgrades

One frustration we have with the MicroMD tool has to do with our clinical-quality indicators. Every...

Nov 2017
 Helpful

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VP/Other Executive

Functionality and Upgrades

We are doing better at using and learning how to use the Henry Schein system, but there are still...

Nov 2017
 Helpful

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Manager

Functionality and Upgrades

Henry Schein MicroMD's system has been good. There are some roadblocks and adjustments with any...

Oct 2017
 Helpful

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Manager

Service and Support

We were experiencing some overall slowness with the last upgrade. We aren't sure if it was a server...

Oct 2017
 Helpful

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Manager

Functionality and Upgrades

Our office is specialized, and there are some things with Henry Schein MicroMD's system that the...

Oct 2017
 Helpful

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Manager

Win/Loss - Why they were selected (by current clients)

After researching various vendors, I found that Henry Schein MicroMD's system was very cost...

Oct 2017
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