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HIA Outsourced Coding Commentary
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Connor Northrup
Engagement Partner
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
HIA was our primary coding service for a few years. When we hired internal staff, we had just enough...
The firm has an amazing coding educator. If we ask them something, they provide an answer with a...
We needed an additional resource right away. The firm had worked for us previously. They had coders...
HIA exceeded our expectations in working with us, following instructions, and not giving us any...
If anything came back as denied or appealed, we would ask HIA for help. There was never any question...
Regarding HIA’s account management, there are several contacts whom I have worked with, and they are...
In being competitive, HIA could probably review their pricing structure a little bit, but the...
Overall, we are satisfied with the services being offered by HIA. When we have concerns, they are...
HIA has been a valued coding partner for years. They have consistently provided high-quality coding...
Recently, we expanded our partnership to include professional fee coding. While there were some...
HIA's strengths include experienced coding professionals, coding quality, responsiveness,...
HIA's areas for improvement include continued stabilization and optimization of professional fee...
HIA is pricey. They are too expensive. Of course, I'd love to outsource everything and not have to...
Everyone from HIA is very professional and nice. They obviously want our business. They are...
HIA is dependable, reliable, and trustworthy. If there is an issue or concern with one of the...
HIA has exceeded expectations. They've gone above and beyond with the quality of coders that they...
HIA is not part of our long-term plans. But we know things do change, so sometimes I have to bring...
HIA has their Nucleus system, and they're able to generate reports from it. When they were doing our...
HIA keeps us informed about new opportunities. They'll let us know when there's a new technology...
We brought HIA on to handle our coding. They had to launch that service right as we were going live...
HIA is very transparent. We know exactly who we need to reach out to.
I love HIA. In the coding piece, I need to have quality, and their quality is exceptional. That's...
Comparatively, HIA is a cut above the rest of the firms that we use. We like their quality, speed,...
HIA has been a part of our plan for a really long time. Of course, there's always a push to reduce...
HIA is a little more expensive than the other firms, but they're really good. We use several...
I guess we get what we pay for, but HIA is quite a bit more expensive than everyone else. I get a...
When it comes to selecting an outsourced coding firm, the firm's technology is slightly important to...
I never ever have to worry when I bring on one of HIA's coders. Their productivity and quality are...
HIA performs the requests that we give them, and they do that successfully and well. That drives the...
Commentary Summary
Comment Type Breakout