GuardRFID RTLS Commentary

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We never received training for TotGuard as far as I know, but the software is pretty...

HID Healthcare RTLS’s support is great. They never give us any problems, and they’re a good fit.

The tracker batteries in TotGuard go bad. We have to constantly update the trackers. We can't just...

TotGuard works. We don't have a whole lot of issues with it. The vendor has been pretty responsive.

HID Healthcare RTLS doesn’t come out with new versions very often.

For TotGuard, we just had a couple of trainings and went over the software. HID Healthcare RTLS’s...

I don’t know what HID Healthcare RTLS is doing with development and innovation.

HID Healthcare RTLS is responsive. When we have had concerns, they have been able to resolve those...

TotGuard is easy to use for end users and is a reliable product. The desktop workstation allows for...

The vendor recently switched from GuardRFID to HID Healthcare RTLS. My experience with GuardRFID was...

Regarding real-time locating for asset tracking, I would love it if the solution worked on our...

The product works great when we don't assign it to a patient; it will still shut down the doors and...

Hopefully, once I get the internet side of IT and everything fixed, my satisfaction will be higher....

The vendor is not necessarily not doing better. It is hard for me to know whether something is our...

I need to figure out the passwords. It has been complicated to get and make passwords. The system...

I like the product. It is great. And when I have had the time to call, the support people have been...

We haven't had any extensive ongoing training. We had the initial training and then haven't had any...

Sometimes the first level of support is lacking.

Overall, we are satisfied with the product. We love the ease of support when we have issues.

We are transitioning away from HID Healthcare RTLS because their role as an intermediary creates...

HID Healthcare RTLS promised a new software release in a couple of months, but it has now been much...

With GuardRFID RTLS, there are no reporting tools that allow us to generate reports ourselves. We...

HID Healthcare RTLS has not said no to any integration we have proposed, and we appreciate that....

The system hasn't worked consistently for longer than two months at a time. We have seen consistent...

There is a variety of issues that have combined, so the system has been used very minimally since...

The product is average, in my opinion; it has no reporting capability.

The system works as intended except when I must reboot the workstations or make sure the servers are...

I'm not sure if there is more to the program than what we paid for. I was never shown anything extra...

HID Healthcare RTLS is a very easy company to work with. They are always willing to listen to ideas...

TotGuard seems to work quite well. The new hardware we have installed is more sensitive than what we...

TotGuard does the job. If it were appropriate for a peer's needs, I would certainly throw it out...

Our organization has some questions about the tags and bands for TotGuard. We are looking for some...

I don't know that HID Healthcare RTLS has delivered a whole lot of new stuff, but they have...

HID Healthcare RTLS definitely avoids charging for every little thing. I don't think we have really...

HID Healthcare RTLS is more than willing to sit down with our folks and show them things and direct...

I would hope TotGuard is part of our long-term plans. I hope we keep it around. I probably would buy...

I would tell a peer or friend that HID Healthcare RTLS' support will work with them on everything...

I would like to see HID Healthcare RTLS do better at anticipating the needs of new staff members...

HID Healthcare RTLS’ customer service has been excellent. Whenever we have an issue, the customer...

The vendor doesn’t charge us when we call with software questions or support, and we really...

TotGuard is an easy-to-use system. It is pretty self-explanatory.

The vendor does a good job with upgrades, but they haven't done any training since our initial training....

There was a time when the high-alert bands and rings from TotGuard were very difficult to operate....

We use TotGuard to track equipment, and the tags expire after a year. Then, we have to find that...

TotGuard itself isn't that expensive, but the high-alert bands and rings are. There are probably...

The vendor is great to work with. They are very dedicated and open to ideas. They are very...

TotGuard is working. It is doing exactly what it is supposed to do. We connect the infant security...

The support has been great. We open up a ticket, and 9 times out of 10, within 510 minutes, the...

HID Healthcare RTLS contacts us with updates. When I talked to our representative about some issues...

Whether TotGuard is part of our long-term plans is unknown right now. We have had some issues with...

If I have questions or issues, HID Healthcare RTLS is pretty quick to get back to me.

TotGuard is very similar to our previous systems when it comes to entering patients or discharging...