GuardRFID RTLS Commentary
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Subject Expert
Don Seamons
Research Director
Commentary Summary
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User Commentary
Product
The product works great when we don't assign it to a patient; it will still shut down the doors and...
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Loyalty, Value
Hopefully, once I get the internet side of IT and everything fixed, my satisfaction will be higher....
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Relationship
The vendor is not necessarily not doing better. It is hard for me to know whether something is our...
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Product
I need to figure out the passwords. It has been complicated to get and make passwords. The system...
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Relationship
I like the product. It is great. And when I have had the time to call, the support people have been...
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Operations
We haven't had any extensive ongoing training. We had the initial training and then haven't had any...
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Relationship
Sometimes the first level of support is lacking.
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Relationship, Product
Overall, we are satisfied with the product. We love the ease of support when we have issues.
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Loyalty
We are transitioning away from HID Healthcare RTLS because their role as an intermediary creates...
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Relationship
HID Healthcare RTLS promised a new software release in a couple of months, but it has now been much...
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Product
With GuardRFID RTLS, there are no reporting tools that allow us to generate reports ourselves. We...
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Relationship, Product
HID Healthcare RTLS has not said no to any integration we have proposed, and we appreciate that....
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Product, Value
The system hasn't worked consistently for longer than two months at a time. We have seen consistent...
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Product
There is a variety of issues that have combined, so the system has been used very minimally since...
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Product
The product is average, in my opinion; it has no reporting capability.
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Culture, Product
The system works as intended except when I must reboot the workstations or make sure the servers are...
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Value
I'm not sure if there is more to the program than what we paid for. I was never shown anything extra...
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Relationship
HID Healthcare RTLS is a very easy company to work with. They are always willing to listen to ideas...
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Loyalty, Product
TotGuard seems to work quite well. The new hardware we have installed is more sensitive than what we...
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Product
TotGuard does the job. If it were appropriate for a peer's needs, I would certainly throw it out...
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Loyalty
Our organization has some questions about the tags and bands for TotGuard. We are looking for some...
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Relationship
I don't know that HID Healthcare RTLS has delivered a whole lot of new stuff, but they have...
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Value
HID Healthcare RTLS definitely avoids charging for every little thing. I don't think we have really...
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Relationship
HID Healthcare RTLS is more than willing to sit down with our folks and show them things and direct...
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Loyalty, Value
I would hope TotGuard is part of our long-term plans. I hope we keep it around. I probably would buy...
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Relationship
I would tell a peer or friend that HID Healthcare RTLS' support will work with them on everything...
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Operations
I would like to see HID Healthcare RTLS do better at anticipating the needs of new staff members...
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Relationship
HID Healthcare RTLS’ customer service has been excellent. Whenever we have an issue, the customer...
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Value
The vendor doesn’t charge us when we call with software questions or support, and we really...
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Product
TotGuard is an easy-to-use system. It is pretty self-explanatory.
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Operations
The vendor does a good job with upgrades, but they haven't done any training since our initial training....
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Relationship, Product
There was a time when the high-alert bands and rings from TotGuard were very difficult to operate....
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Product
We use TotGuard to track equipment, and the tags expire after a year. Then, we have to find that...
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Value
TotGuard itself isn't that expensive, but the high-alert bands and rings are. There are probably...
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Relationship, Value
The vendor is great to work with. They are very dedicated and open to ideas. They are very...
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Product
TotGuard is working. It is doing exactly what it is supposed to do. We connect the infant security...
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Relationship
The support has been great. We open up a ticket, and 9 times out of 10, within 510 minutes, the...
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Relationship
HID Healthcare RTLS contacts us with updates. When I talked to our representative about some issues...
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Loyalty
Whether TotGuard is part of our long-term plans is unknown right now. We have had some issues with...
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Relationship, Product
If I have questions or issues, HID Healthcare RTLS is pretty quick to get back to me.
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Loyalty, Product
TotGuard is very similar to our previous systems when it comes to entering patients or discharging...
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Relationship, Product, Value
TotGuard is very helpful and usable. I am satisfied. I hear no complaints from the end users....
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Product
Things in TotGuard could be a bit more pinpointed. But if I spent more money with the vendor, I...
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Culture, Relationship
I have recommended TotGuard to a lot of people who have similar organizations. I have expressed...
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Relationship
The vendor’s support people are extremely helpful. When we have a glitch of some type, like if a...
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Product, Value
TotGuard is pretty great. It is a very cost-effective solution, and it has done exactly as...
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Operations
It has been a while since we received any ongoing training from the vendor. The initial training was...
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Relationship
I asked the vendor to propose a solution for duress alarms. The proposal and response were fantastic....
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Product
The mothers and babies wear monitors, and we have to link them. We can identify where the babies are...
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Relationship, Product
I would like to see a proactive check-in from HID Healthcare RTLS with any updates or options that...
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Relationship, Product
TotGuard is reliable. It is easy to use and does not have excessive false alarms. HID Healthcare...
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Product
I wouldn't buy TotGuard again. There are too many issues. Even with our Wi-Fi being so much of an...
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Loyalty
I don't think we are exploring any other options, so TotGuard is probably not our least favorite of...
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Relationship
I call a certain person that I assume works for the vendor for support. Their number is the number...
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Relationship
I never hear from the vendor. They are not calling in on monthly maintenance or anything like that....
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Loyalty, Product
TotGuard does exactly what it should do. The only issue is that we have power injectors. Basically,...
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Relationship, Product
TotGuard does a very good job. It is easy to read, and it is really straightforward. Users have no...
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