Voalte Platform Commentary
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Subject Expert
Jeffrey Allan
Associate Engagement Partner
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User Commentary
Relationship
Baxter should put a little more time and effort into their development team and their R&D because...
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Relationship, Product
We have utilized the solution so much in our environment, and we have found ways to better use it...
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Product
I'm very happy with the solution. I really like it. It has unified our organization in a way that...
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Loyalty
We are moving away from Baxter because doctors cannot text orders through the system. We, as a...
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Operations
We haven't had training with Baxter in several years. Also, there is always room for improvement in...
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Product
All our people expect the system to do more than it does, but they don't realize it is essentially a...
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Product
Baxter products are reliable. User management is straightforward with a bank shot feature that...
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Relationship
Baxter is a strong vendor and very responsive. While there are a few requests that I ultimately...
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Loyalty
Voalte One & Voalte Me Platform was replaced as part of our implementation of Epic solutions, with...
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Loyalty, Value
We wanted to replace Baxter's system with another system, but there wasn't enough money in the...
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Operations, Value
We would have had the integration we wanted years ago if not for the fact that the vendor's...
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Product
We want a way to silence any thank-you messages. It is 2025. We should be able to do that. It is...
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Relationship
The vendor's support is fine. I don't have a problem with contacting the vendor, opening tickets, or...
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Loyalty, Product
The product is intuitive and easy to use, but it has a few limitations when it comes to logging in....
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Product
We want Baxter to deepen the system's EHR integration globally.
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Relationship, Value
The solution is inexpensive and pretty reliable. The vendor has done a lot better in the last year....
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Relationship, Product
In terms of optimizing our communication strategy, we haven't seen a lot of new things from the...
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Product
There is one application, but there are separate platforms. There is the desktop version, and then...
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Relationship, Product
We have had an ongoing list of enhancements or things that have needed to be fixed within the...
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Loyalty
I would not buy the system again. We were really looking into a system by our EHR vendor, but...
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Operations, Product
The ease of use for the system is actually pretty good. It is a very easy, self-explanatory mobile...
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Relationship
There are so many things with the system. Baxter built some code where we can't have more than 500...
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Product
We have an issue with tax audits that we pull from the system. Someone will give me a list of dozens...
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Relationship
We can't really call somebody at Baxter. With most vendors, we can call. When I worked in the past...
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Relationship
Once Baxter is engaged, they are generally pretty good. And if they hit a hard spot, they are very...
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Relationship
The vendor is getting better. Last year, we were frustrated with them, but they have really stepped...
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Relationship, Product
The system is actually rock-solid. We don't have a lot of significant issues. When we do, that is...
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Loyalty
Baxter has found themselves in a weird area where our EHR vendor has systems that are starting to do...
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Loyalty, Operations, Product
Overall, the Voalte Platform is a really good tool. It is very intuitive. We don't really have to...
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Loyalty
If our EHR vendor didn't exist, I would choose to buy the Voalte Platform again. However, the Voalte...
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Loyalty
We haven't upgraded to the latest version of the Voalte Platform with all of its fancy bells and...
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Product
We have to create teams in the moment with the product. So if I am sending a group message to five...
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Product
This probably isn't a Baxter issue, but one improvement I would make in the system would be to add...
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Loyalty
We are moving to another vendor's EHR, and Baxter's product gave us the greatest consternation with...
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Product, Value
The biggest feature in the system for us is the product's directory. Our organization is spread out...
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Commentary Summary
Comment Type Breakout