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Voalte Platform
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Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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User Commentary

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Director

Relationship

Hillrom basically keeps all their promises. We have improved our relationship with them, and things...

Sep 2022
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Director

Implementation and Training

I really liked Hillrom's initial training, but their ongoing training could be improved.

Sep 2022
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Director

Service and Support

I am not happy with Hillrom’s support. Their website is not user friendly, and it is difficult to...

Sep 2022
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Director

ROI / Cost (care and feeding)

I deal with many vendors, and when it comes to charges, Hillrom isn't the worst vendor. They don't...

Sep 2022
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Director

Future Outlook

The system's ease of use is improving. I am looking forward to upgrading it.

Sep 2022
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Director

Other Observations & Comments

The vendor's initial training was basic and wasn't connected to how we use the system. They don't do...

Sep 2022
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Director

Functionality and Upgrades

Users are required to join and log in to Voalte One, but there is nothing stopping them from...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

I would like Voalte One to have a more user-friendly reporting system. As an admin, I get requests...

Jul 2022
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Analyst/Coordinator

Relationship

With the acquisition by Hillrom and more recently, with the acquisition by Baxter, I have noticed...

Jul 2022
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Analyst/Coordinator

Service and Support

Throughout the various acquisitions, the vendor has changed how we access support. We used to be...

Jul 2022
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Analyst/Coordinator

Lessons Learned

I would buy the Voalte products again, and I would get the Cadillac version instead of putting...

Jul 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

We have a support contract, and whenever I need help with anything, the help I need is typically...

Jul 2022
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Analyst/Coordinator

Interfacing and Integration

One of the biggest immediate benefits that we can see is that Voalte One is tied into our facility’s...

Jul 2022
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Analyst/Coordinator

Functionality and Upgrades

I am very satisfied with Voalte Me because it is independent of the facility environment and is not...

Jul 2022
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Analyst/Coordinator

Service and Support

Hillrom could improve support because there has been a weird transitory period through all of the...

Jul 2022
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Analyst/Coordinator

Relationship

I have spoken to our regional executive several times in the last few years. That is a positive sign...

Jul 2022
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Director

Relationship

The vendor’s service has been great. We haven't noticed a difference since they switched from Baxter....

Jul 2022
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Director

Lessons Learned

We can't have sales service on the phone at the same time that we have Voalte One. The staff wants...

Jul 2022
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Director

Functionality and Upgrades

Voalte One improves patient outcomes, and it is very innovative.

Jul 2022
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Director

Relationship

We have seen things go downhill since the acquisition. When the vendor acquired Hillrom, the support...

Jul 2022
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Director

Functionality and Upgrades

The product's road map has changed a few times. Right before the acquisition, the vendor had...

Jul 2022
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Director

Service and Support

The vendor’s support department has been very difficult to work with as the vendor has transitioned...

Jul 2022
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Director

Functionality and Upgrades

The solution is pretty intuitive to use. I am not a techy person or a trainer, but I could train...

Jul 2022
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Director

Service and Support

I would like the vendor to be more proactive in sharing what other users are doing. It would be nice...

Jul 2022
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Director

Interfacing and Integration

The vendor is constantly working with us to move our communication strategy forward. The vendor...

Jul 2022
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Director

Functionality and Upgrades

We have an increased need to have Voalte Me support different hospitals within our system. It...

Jul 2022
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Director

Relationship

Hillrom bought Voalte Me and then Hillrom was bought by Baxter. So those acquisition periods are...

Jul 2022
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Director

Future Outlook

I would tell others that Voalte Me is definitely a product to consider. There are a few other...

Jul 2022
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Director

Implementation and Training

The vendor sends someone on-site to do training, but the training has always been very generic. The...

Jul 2022
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Analyst/Coordinator

Implementation and Training

The training is pretty good to get us started. The system isn't like a nurse call system that we...

Jul 2022
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Analyst/Coordinator

Service and Support

The functionality is on the right path, but I don't think it is there yet. There is a lot that...

Jul 2022
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Analyst/Coordinator

Service and Support

The phone and web support is above average.

Jul 2022
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Director

Service and Support

The vendor's support people are very responsive; they answer typically via email within hours.

Jun 2022
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Director

Relationship

I have had to do a lot of coaching with Hillrom as we have tried to implement the product in other...

Jun 2022
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Director

Sales and Contracting

Hillrom made promises during the sales process of the product, and those promises were not kept. The...

Jun 2022
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Director

Lessons Learned

I would think harder about buying the product again because Epic's secure chat system can do some of...

Jun 2022
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Director

ROI / Cost (care and feeding)

Hillrom has some packages that we were able to take advantage of in our contracts. The vendor has...

Jun 2022
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Director

Future Outlook

The system is not complicated, so it is not hard to train users on it. The product does exactly what...

Jun 2022
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Director

Functionality and Upgrades

The system is a little pricey for what the vendor delivers. Hillrom delivers the technical features...

Jun 2022
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Director

Interfacing and Integration

The thing giving us the most heartburn is trying to figure out how Epic's systems and HIllrom's...

Jun 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

The upgrades for the Voalte platform are expensive, and we don't get fixes along the way unless we...

May 2022
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Analyst/Coordinator

Implementation and Training

We went live during the pandemic, so we didn't have Hillrom's typical training. It was all online,...

May 2022
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Analyst/Coordinator

Functionality and Upgrades

There are some key things that we want that we can get from an upgrade. There is a lot of potential...

May 2022
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CMIO

Functionality and Upgrades

Leveraging Voalte One on the ambulatory side is challenging from a cost perspective because we need...

May 2022
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CMIO

ROI / Cost (care and feeding)

We use Voalte Me across facilities, and we need to have very clear clinical communication across the...

May 2022
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Director

Service and Support

Hillrom is not as proactive on the update cycle as other vendors. Multiple times, we have found out...

May 2022
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Director

Interfacing and Integration

The group texting functionality in the product is not like modern texting applications on a cell...

May 2022
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Director

Relationship

The product got bought out, and I don't even know who our executive is or who to reach out to. I...

May 2022
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Director

Relationship

The vendor has been bought a couple of times, but historically, our team has been very in the loop...

Mar 2022
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Director

ROI / Cost (care and feeding)

Voalte Me has grown really well with us as we have grown in our use of it. Using Voalte Me has...

Mar 2022
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Director

Implementation and Training

Voalte does have a good training system. They have a whole training department to support their efforts....

Mar 2022
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Director

Interfacing and Integration

Voalte Me works well with our middleware. It is able to accept anything that our integration machine...

Mar 2022
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Director

Future Outlook

We have a small list of enhancement requests for Voalte. We have some functionality that we know...

Mar 2022
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Manager

Implementation and Training

I have seen about two upgrades during our time with the product, and they were disasters. The...

Mar 2022
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Manager

Service and Support

Hillrom’s support isn’t good. I submit a request and get an immediate response, but it is a generic...

Mar 2022
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Manager

Functionality and Upgrades

Voalte One does its job, but it definitely doesn’t have any bells and whistles. There are some...

Mar 2022
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Manager

Interfacing and Integration

The integration is terrible; the system doesn’t integrate with anything else. Either our devices are...

Mar 2022
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Director

Functionality and Upgrades

When we create a team within the product around a patient or a specific situation, that team is set...

Mar 2022
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Director

Functionality and Upgrades

Voalte Me is the best product that I have seen in a lot of ways. The product has a lot of benefits,...

Mar 2022
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Director

Other Observations & Comments

We have to take three steps to make a phone call to someone who also has Voalte Me, and that is not...

Mar 2022
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Director

Lessons Learned

One hassle is that the use of dictation software is either on or off. We turned it off because we...

Mar 2022
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Director

Service and Support

In general, Hillrom is pretty responsive, and they are good about letting us know when something is...

Mar 2022
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Director

Relationship

Using the product has been an absolutely horrible user experience for our team-based communication....

Mar 2022
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Director

Functionality and Upgrades

A problem that we see is that we can't log in to Voalte Me and the website at the same time. Many of...

Mar 2022
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Director

Functionality and Upgrades

There are two sets of issues. One set of issues is with Voalte Me as a product, and one set of...

Mar 2022
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Director

Lessons Learned

In order to roll Voalte Me out to someone new, we have to have their cell phone number, and some...

Mar 2022
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Director

Relationship

Hillrom is pretty good about explaining their ups and downs. There are some things that are not...

Mar 2022
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Director

Implementation and Training

During our last Voalte Me implementation, the vendor could have improved their code quality. Their...

Mar 2022
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Director

Other Observations & Comments

We have had lots of ups and downs with Hillrom, but they have generally been a good vendor for us....

Mar 2022
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Director

Functionality and Upgrades

Voalte Me is relatively innovative. The product works the way that the vendor promises that it will...

Mar 2022
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Director

Service and Support

I was hoping Hillrom would change the support model after they purchased Voalte Me. They changed the...

Feb 2022
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Director

Technology

Voalte Me is a superior product, but the vendor doesn’t upgrade the platforms when Apple upgrades...

Feb 2022
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Director

Service and Support

Voalte Me is a really good product when it works. The upgrades are good, but they delay things...

Feb 2022
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Director

Interfacing and Integration

Voalte Me is integrated with the beds, and we can set up alerts to go straight to the phones.

Feb 2022
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Director

Functionality and Upgrades

Voalte One is really good. We can upgrade things, and the nurses can talk to each other. The product...

Feb 2022
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Director

Service and Support

I had to tell the vendor to add something a few years ago. The vendor had stable real estate, and...

Feb 2022
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Manager

Service and Support

Because we are a larger customer, Hillrom gets their executive leadership involved very quickly to...

Feb 2022
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Manager

Relationship

I want things to move faster. Voalte Me is going through a whole transition with being part of...

Feb 2022
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Manager

Other Observations & Comments

COVID-19 has caused a lot of issues and has slowed things down. With COVID-19, everybody is getting...

Feb 2022
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Manager

Service and Support

The vendor is listening. We have discussed things internally, and because we are a current customer,...

Feb 2022
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Manager

Relationship

I would like to see a larger research and development department to be able to do more with each...

Feb 2022
||
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Manager

Future Outlook

The next major release that we are going to get later this year is going to have some exciting...

Feb 2022
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Manager

Functionality and Upgrades

We use iPhones for Voalte One, and one of the iOS upgrades was a major security vulnerability. The...

Feb 2022
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Manager

Service and Support

If we put a ticket in via email, it gets processed faster. If we put it in via a phone call, it...

Feb 2022
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Manager

ROI / Cost (care and feeding)

The product is very well supported. Hillrom gets a lot of heat because things don’t get changed very...

Feb 2022
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Manager

Functionality and Upgrades

Voalte One is a wonderful product and is very robust. In a clinical environment, we consider it our...

Feb 2022
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Director

Functionality and Upgrades

A past upgrade was very tumultuous because we had location-based servers for that application. We...

Feb 2022
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Director

Functionality and Upgrades

We have generic login credentials. If two specialists are coming on rotation, we have an A and B...

Feb 2022
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Director

Technology

We have not yet entertained other solutions. We are keeping our options open in the future. Because...

Feb 2022
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Director

Relationship

Hillrom doesn't notify us about known issues in upgrades. We could have prevented some issues with...

Feb 2022
||
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Director

Interfacing and Integration

The vendor built their business on three pillars in one application, and they are voice...

Feb 2022
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Director

Functionality and Upgrades

Hillrom has available integrations where they say they can integrate Voalte One with our EMR so that...

Feb 2022
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Director

Functionality and Upgrades

I am very happy with Voalte Me. It is an intuitive system that is easy to use and has great...

Feb 2022
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Director

Functionality and Upgrades

Voalte Me gives us a way to connect with teams from our other sites. I can log in to our other...

Feb 2022
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Director

Functionality and Upgrades

Voalte Me bridges between different organizations. It doesn’t find names; it finds departments and...

Feb 2022
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Director

Functionality and Upgrades

Voalte Me has decreased the number of minutes or hours that my nursing team spends on the phone. We...

Feb 2022
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Manager

Functionality and Upgrades

Voalte Me doesn't have many competitors, so it is hard to compare it to other products and point out...

Feb 2022
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Manager

Other Observations & Comments

It would be nice to have reminders for alarms so that if we missed an alarm, the system would send...

Feb 2022
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Manager

Functionality and Upgrades

Some of Voalte One’s strengths are the reliability of the texting, calling, and alerting as well as...

Feb 2022
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Manager

Functionality and Upgrades

I would like stronger administrative options with Voalte One as well as more detailed reporting. I...

Feb 2022
||
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Manager

Service and Support

Hillrom is very quick to respond when we have issues.

Feb 2022
||
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Manager

Functionality and Upgrades

It would be very helpful to have distribution lists that allow us to broadcast messages to specific...

Feb 2022
||
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Manager

Relationship

Voalte is one of a few vendors that we consider a partner.

Feb 2022
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Manager

Functionality and Upgrades

Voalte Me was the best solution we found to replace pagers. It is intuitive and doesn't require much...

Feb 2022
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Manager

Functionality and Upgrades

My only complaint with Voalte Me is that sometimes it is slow. I don't know whether that is...

Feb 2022
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Manager

Functionality and Upgrades

Voalte Me is a product that has made an impact and has made patient flow and communication better...

Feb 2022
||
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CIO

Service and Support

Hillrom could support us better throughout upgrades. For example, we are planning to do an upgrade...

Feb 2022
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CIO

Technology

We have been happy with Voalte Me’s functionality, but there is a lack of solid high availability....

Feb 2022
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CIO

Relationship

It is unlikely that Voalte One will be part of our long-term plans. We are going to do an analysis...

Feb 2022
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CIO

Service and Support

We have an on-site support person who is very well versed in Voalte One, and we are very happy with...

Feb 2022
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CIO

Interfacing and Integration

We have had great success with Voalte One’s interoperability. Hillrom has a middleware product...

Feb 2022
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CIO

Functionality and Upgrades

The training for and the intuitiveness of Voalte One rank pretty high. The software is easy to use.

Feb 2022
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CNO

Other Observations & Comments

Initially, the ease of use was awful, but that was just because people have different learning curves....

Feb 2022
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CNO

Functionality and Upgrades

One part of Voalte Me's functionality is the dictionary, which is used to look someone up in the...

Feb 2022
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CNO

Service and Support

The service team is not proactive because we have had to push a little, but the vendor’s service...

Feb 2022
||
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CNO

Functionality and Upgrades

When we initially went live with the product, certain communications were supposed to occur across...

Feb 2022
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CNO

Win/Loss - Why they were selected (by current clients)

In terms of healthcare communication devices and their interoperability and integration with our...

Feb 2022
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CNO

ROI / Cost (care and feeding)

Healthcare is ridiculously expensive. For the amount of money that we spend on a product like Voalte...

Feb 2022
||
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CNO

Implementation and Training

The service representatives and the teams that had been able to come on-site prepandemic were...

Feb 2022
||
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Manager

Service and Support

If there is an issue, Hillrom is already on it before I call. I am hoping to take more updates and...

Feb 2022
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Manager

Functionality and Upgrades

Voalte Me makes it easy for people that bring their own devices to work to just use their device...

Feb 2022
||
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Manager

Future Outlook

Voalte One is fairly stable. It is tied into our nurse call system, so nurses can get alerts through...

Feb 2022
||
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CMIO

Other Observations & Comments

The vendor has developed Voalte Family and Voalte Story, which are new and exciting, but they have...

Jan 2022
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CMIO

Functionality and Upgrades

We have requested certain features, and the vendor has come up with something complete and...

Jan 2022
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Physician

Functionality and Upgrades

It usually takes a while for Voalte Me to update itself, so its servers have problems and its back...

Jan 2022
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Physician

Service and Support

Voalte Me's app has a feedback button, but it doesn't have a customer service button. We can't...

Jan 2022
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Physician

Functionality and Upgrades

Voalte Me's dependability is its biggest benefit when texting nurses and doctors. The solution...

Jan 2022
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Physician

Functionality and Upgrades

Voalte Me is a big step up from phone calls back and forth between nurses and doctors. The desktop...

Jan 2022
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Director

Relationship

Ever since Voalte got purchased by Hillrom, the support has not met our expectations. The support...

Nov 2021
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Director

Functionality and Upgrades

We probably haven't used Voalte One as much as we would like in terms of how it functions, and this...

Nov 2021
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CNIO

Functionality and Upgrades

Our staff really likes that they don't have to carry two phones, so we restrict the system to people...

Nov 2021
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CNIO

Service and Support

Hillrom doesn't keep all of their promises. When we originally started with Hillrom, they had a...

Nov 2021
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Director

Lessons Learned

If someone is looking at the Voalte One solution for alarm integration, texting, and sending...

Nov 2021
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Director

ROI / Cost (care and feeding)

We had a pretty significant upgrade. Hillrom had said it would go over the air and not be a big...

Nov 2021
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Director

Implementation and Training

Hillrom does really well with our training because they export the training out to us, and we import...

Nov 2021
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Director

Future Outlook

Having seen some competitors as we have been shopping around, I wouldn't say Voalte One is any...

Nov 2021
||
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Director

Relationship

The vendor does keep their promises, but we did have an update that did not go well around project...

Nov 2021
||
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Director

Functionality and Upgrades

There are a lot of communication tools in front of physicians. This system seems to be slightly less...

Nov 2021
||
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CNIO

Functionality and Upgrades

We are trying to unify our communications. We currently have three to four vendors that are doing...

Nov 2021
||
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CNIO

Functionality and Upgrades

We still have a lot of directory questions from our end users. The nice thing is that people can...

Nov 2021
||
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CNIO

Functionality and Upgrades

We have issues with the phones we use Voalte One on, but the application seems to work really well...

Nov 2021
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Director

Interfacing and Integration

The vendor had to deploy additional middleware solutions around the product to enable integration...

Nov 2021
||
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Director

Relationship

The vendor's customer service has dramatically gone downhill. We used to have an excellent customer...

Oct 2021
||
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Director

Functionality and Upgrades

We did an upgrade, and we have been getting error messages in the system. We used to get them...

Oct 2021
||
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Director

Functionality and Upgrades

The thing I really like about Voalte Me is that we can get our communication anywhere. We can log in...

Oct 2021
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Director

Relationship

Since Voalte has been bought out by Hillrom and then Baxter, our customer service has been lacking a...

Oct 2021
||
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Director

Relationship

Our sales representative and our customer service person don't know anything, so we are constantly...

Oct 2021
||
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Director

Functionality and Upgrades

The solution is easy to use for our customers. It makes sense. It is an easy-to-use platform that we...

Oct 2021
||
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Director

Lessons Learned

The use of the application is not the problem; the problem is how to find and create a role. If I...

Oct 2021
||
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Director

Functionality and Upgrades

Voalte One is pretty good. The platform is very simple to use. We got an update recently, and the...

Oct 2021
||
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Director

Implementation and Training

The intuitiveness of the application's setup goes back to the implementation. Without a doubt, the...

Oct 2021
||
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Director

Relationship

Everything goes back to the implementation. For example, we didn't mandate that every doctor use...

Oct 2021
||
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Director

Relationship

The vendor's executives are not very proactive, but when we ask for help, they are engaged. Before,...

Oct 2021
||
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Director

Relationship

Voalte One doesn't drive tangible outcomes; we drive them. Before, the vendor would have a quarterly...

Oct 2021
||
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Director

Interfacing and Integration

Based on where we are today, the product does not support our integration goals. For example,...

Oct 2021
||
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Director

ROI / Cost (care and feeding)

Not all of Voalte Me meets our needs. We cannot do some things without a lot of effort and money....

Oct 2021
||
(0)
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Director

Relationship

Hillrom is responsive in many ways, but I would like them to step back and understand the questions...

Oct 2021
||
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Director

Technology

Voalte Me is used on a phone, so it relies on Wi-Fi. We debated a lot about a lower gigahertz versus...

Oct 2021
||
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Director

Functionality and Upgrades

We are seeing an organic use of Voalte One now. Folks are realizing the value of what Voalte One can...

Oct 2021
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