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Voalte Platform Commentary
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Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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Director

Product

Hillrom has Voalte One, which is the nurse version on the iPhones, and there is Voalte Me, which is...

Mar 2024
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Director

Culture

If I were to do things over again, I would make sure we were getting contractual guarantees for...

Mar 2024
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Director

Culture, Value

By and large, the vendor avoids charging for every little thing, but it took some very consistent...

Mar 2024
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Director

Product

Probably the biggest clinical communications challenge that we are facing right now is a lack of...

Mar 2024
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Director

Loyalty, Product

We would like the Voalte product to have certain group-chat features that would help with...

Mar 2024
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Director

Relationship

After Voalte One transitioned from Hillrom to Baxter, the support portal was hot garbage. But when...

Mar 2024
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Manager

Loyalty

We haven’t had changes in experience, but we are about to get an upgrade that we are probably going...

Feb 2024
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Manager

Operations

I would buy Voalte Me again, but I would do the implementation totally differently. When Hillrom...

Feb 2024
||
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Manager

Relationship

There was a big gap with Hillrom meeting our needs, but they have really started to step up in the...

Feb 2024
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Manager

Culture

Our contract with Hillrom is easy to read and understand, and we just make the payments associated...

Feb 2024
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Manager

Operations

It would be nice to have more training from Hillrom because Voalte Me has such a large user base. We...

Feb 2024
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Manager

Relationship, Product

Voalte Me is easy, especially for younger people. Nowadays, we can give a phone to a five or six...

Feb 2024
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Manager

Relationship, Product

Hillrom seems to put bulletins out a lot, sometimes faster than we catch a problem. That is really nice....

Feb 2024
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Manager

Relationship

Hillrom’s leadership escalates things like we do. I have cell phone numbers for high-level people....

Feb 2024
||
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Manager

Loyalty, Relationship

I probably have a better relationship with Hillrom than almost anybody else who works with Hillrom....

Feb 2024
||
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Manager

Product

Voalte One should be used for secondary communications, but we are basically using it for primary...

Feb 2024
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Manager

Loyalty, Relationship

We have regular customer calls with a lot of hospital systems throughout the US, and we talk about...

Feb 2024
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Manager

Product

We are waiting for a specific workforce management integration with Voalte One. Doctors count...

Feb 2024
||
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Manager

Relationship

Other than with the release updates, Hillrom keeps their promises. I tried to look at the bigger...

Feb 2024
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CNO

Value

The product is expensive, of course. I always think healthcare products are way more expensive than...

Feb 2024
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CNO

Product

I have recommended the product. I don't go out of my way to do so, but if people ask about the...

Feb 2024
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CNO

Operations

The ease of use of the product depends on the age group of the users. But the vendor could improve...

Feb 2024
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CNO

Relationship, Product

We have asked for a couple of specific technologies that the vendor has never produced. They...

Feb 2024
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CNO

Culture, Relationship, Value

We have a pretty good bundled product in terms of costs, and the vendor stands by their product....

Feb 2024
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CNO

Operations

The vendor's initial implementation and training years ago were significantly strong. Now with new...

Feb 2024
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CNO

Loyalty

For another organization considering the product, my advice would be to consider the application...

Feb 2024
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Manager

Loyalty, Product

Voalte One is a disparate solution depending on who our intended recipient is, and it doesn't...

Jan 2024
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Manager

Relationship

Hillrom's support is worse than some other vendors' support, but Hillrom also isn't the worst vendor...

Jan 2024
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Manager

Product

Texting is probably the most common form of communication at our organization. A lot of times, a...

Dec 2023
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Manager

Relationship

The vendor takes our recommendations and enhancement requests seriously. They try to incorporate...

Dec 2023
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Manager

Product

Voalte One has become our default communication tool. The product can receive alerts from our nurse...

Dec 2023
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Manager

Product, Value

People at our organization rely on Voalte One as a communication tool, and it is integral to our...

Dec 2023
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Analyst/Coordinator

Relationship, Product

We have been a lot happier with Hillrom in the last year. We went through an upgrade and really...

Dec 2023
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Analyst/Coordinator

Relationship

Every so often, the vendor is hard to get ahold of. We can get ahold of somebody, but the callback...

Dec 2023
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Manager

Relationship, Value

We wouldn't wish Hillrom on our worst enemies. We are looking at other options due to the pricing,...

Dec 2023
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Manager

Product

The application itself is okay and usable. It is not the best thing I have seen now that I have seen...

Dec 2023
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Analyst/Coordinator

Product

The product really helps us with communications from one clinician to another because the product is...

Dec 2023
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Director

Loyalty, Relationship

Things are continuing to get worse at Hillrom. Engagement and development road maps are getting...

Nov 2023
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Director

Relationship, Product

There are elements of the application that we have expressed challenges with individually and as a...

Nov 2023
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Director

Relationship, Product

Hillrom played background audio to keep their application alive way back in the day, and they...

Nov 2023
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Director

Product

The general participation of the Voalte One user community is not there anymore. It used to be a...

Nov 2023
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Manager

Product

When we deploy certain apps, certain prompts have to be enabled, like the microphone and camera. If...

Nov 2023
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Manager

Loyalty, Product

Hillrom needs to realize how hard it is to upgrade the devices. They are always pushing us to...

Nov 2023
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Manager

Culture, Operations

There are a lot of functionalities that are presented but never fully implemented. Hillrom often has...

Nov 2023
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Manager

Relationship, Product

I don't think that Hillrom is being as innovative as we would like. They don’t have answers to our...

Nov 2023
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Manager

Relationship, Value

We like to have downtime in the middle of the night so that we don't impact patient care, but we are...

Nov 2023
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Manager

Operations

Pre-go-live, Hillrom’s system engineer was prompt to respond. They helped us walk through the...

Nov 2023
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Manager

Relationship

Voalte One tends to work as expected. There are just delays sometimes in getting to the finish line.

Nov 2023
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Manager

Relationship

Sometimes, Hillrom shows us stuff that we have no interest in. Hillrom has a great opportunity to...

Nov 2023
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Manager

Loyalty

Hillrom offers a lot of products at a high level that seem amazing. But then there are 10 feet of...

Nov 2023
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Manager

Value

The product is very expensive, and for all the issues that we have, we expect more premium support.

Nov 2023
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Manager

Operations, Product

We leverage Voalte Me for leadership and providers, and we still struggle a lot with how to...

Nov 2023
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Manager

Product

Voalte Me is a good product, and it is nice to have on a personal cell phone. In terms of what we...

Nov 2023
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Manager

Relationship, Product

We are very particular at our site, and we don't want the system to go down. Obviously, we don't...

Nov 2023
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Manager

Relationship, Operations

I recently reached out to our on-site representative because I needed an answer to a basic question...

Nov 2023
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Analyst/Coordinator

Product

One thing Hillrom is doing well with Voalte Me is they are adding new features. They come out with...

Oct 2023
||
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Analyst/Coordinator

Operations

Hillrom supplies support for upgrades, but I really wouldn't say they supply training. I don't...

Oct 2023
||
(0)
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Analyst/Coordinator

Relationship

Hillrom is pretty transparent and has given us access to their teams to discuss our issues and work...

Oct 2023
||
(0)
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Analyst/Coordinator

Product

Hillrom is adding some features to the system that users have asked for. Those features are a little...

Oct 2023
||
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Analyst/Coordinator

Relationship

The vendor's executives are pretty good about occasionally supporting us, but it depends on the...

Oct 2023
||
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Manager

Relationship, Operations, Product

Our biggest challenge with Hillrom is their smart client's ease of use. We have also had some...

Oct 2023
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Manager

Product

The system's core nurse-call functionality works exactly as it should. Our calls and notifications...

Oct 2023
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Manager

Relationship

We wouldn't buy from Hillrom again. Even before they were acquired by Baxter, we had many issues...

Oct 2023
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Manager

Relationship

Hillrom's support people are slow to respond. They frequently ghost us. They will talk with us for a...

Oct 2023
||
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Director

Product

Things have gone fairly well with Voalte Me. The platform itself works very well. We had an issue...

Oct 2023
||
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Director

Operations, Product

The product’s user interface is very nice. It is very smooth and self-explanatory. When bringing on...

Oct 2023
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Director

Relationship

The person that we work with, our vendor representative, is very nice and extremely knowledgeable,...

Oct 2023
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Director

Relationship, Value

The vendor is pretty good at driving tangible outcomes. I'm meeting with the vendor about our pain,...

Oct 2023
||
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Director

Relationship

Hillrom has had a massive amount of turnover of pretty much everybody we have worked with over the...

Sep 2023
||
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Director

Loyalty

I think our satisfaction with Hillrom will go down because they have so many new people and aren't...

Sep 2023
||
(0)
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Director

Value

Hillrom views themselves as much more of a software company than a hardware company, but we are...

Sep 2023
||
(0)
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Director

Relationship

There was always a very strong user base for our Voalte products, and Hillrom talks a good game...

Sep 2023
||
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Director

Product

The last several Voalte One upgrades have been buggy. Things could have been better tested and...

Sep 2023
||
(0)
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Director

Loyalty

I have a very heavy investment with Hillrom, so I intend to keep their solution due to my...

Sep 2023
||
(0)
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Director

Relationship, Product

Hillrom hasn’t kept their promises in terms of development feature delivery and adherence to...

Sep 2023
||
(0)
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Director

Operations, Product

One thing Hillrom could work on in terms of implementations is the dynamics of resource management....

Sep 2023
||
(0)
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Director

Relationship, Product

We have had some issues with Hillrom’s portal that they have had to correct. The issues may not...

Sep 2023
||
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Director

Relationship

There have been some misses on the vendor’s service levels. The vendor isn't terrible, and they are...

Sep 2023
||
(0)
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Director

Product, Value

Before we had Hillrom's system, we were talking via fax machines, pagers, and voicemails. Now, we...

Sep 2023
||
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Director

Culture

The sales process is always lollipops and unicorns. The reality of the deployment is that the...

Sep 2023
||
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CMIO

Loyalty, Product

Our acute need was to replace the system that we had for handheld phones. Voalte One ended up being...

Aug 2023
||
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CMIO

Product, Value

Voalt One rates in the middle of the road for supporting our integration goals because they lack...

Aug 2023
||
(0)
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CMIO

Relationship, Product

Voalte One does what it is supposed to do, and we have to have a communication platform. Hillrom...

Aug 2023
||
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Physician

Relationship, Operations

In our experience, as the firm has moved from being an independent company to being acquired, we...

Jul 2023
||
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Physician

Operations

Our implementation with Hillrom was great. We were really excited about the secure mobile phone...

Jul 2023
||
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Physician

Product

One challenge with Voalte One is always getting to the right person at the right time. We need a...

Jul 2023
||
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Physician

Loyalty, Product

We use Voalte Me, and people are generally happy with it. Overall, using the system has gone very...

Jul 2023
||
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Physician

Product

Voalte Me is a solid program that does its job. The vendor is trying to bundle Voalte Me with their...

Jul 2023
||
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Physician

Loyalty, Operations, Product

We noticed a real slowdown in the vendor's innovation after our implementation. Hillrom has gone...

Jul 2023
||
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Director

Product

Things have gone well with Voalte One. Though recently, we have had some dropped and missed calls.

Jul 2023
||
(0)
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Director

Product

The phones deliver our alarms and alerts. The nurses can scan medications and do some documentation...

Jul 2023
||
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Director

Relationship

Hillrom keeps all of their promises with some coaxing. We really had to work hard to get the vendor...

Jul 2023
||
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Director

Product

There aren't too many issues that we are experiencing right now with Voalte Me. The one thing that...

Jul 2023
||
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Director

Relationship

Any piece of technology has its share of challenges, but Hillrom’s customer support team is really...

Jul 2023
||
(0)
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Analyst/Coordinator

Product

I like Voalte One’s UI. I like the colors, and the text is big and legible. The system's directory...

May 2023
||
(0)
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Analyst/Coordinator

Relationship, Product

Sometimes there are some stability and connectivity problems in Voalte One.

May 2023
||
(0)
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VP/Other Executive

Product

The thing I like most about the product is the people and the teams that it brings together. The...

May 2023
||
(0)
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VP/Other Executive

Relationship

My interactions with the vendor are always positive. They are very personable. They want to take our...

May 2023
||
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VP/Other Executive

Product

One of Hillrom’s competitors has a hands-off solution, and I don't believe Hillrom has that. That is...

May 2023
||
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Director

Operations

Hillrom doesn't have any ongoing training. They used to publish some training materials on their...

Apr 2023
||
(0)
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Director

Relationship, Product

Hillrom is good about offering to work with a bunch of different vendors. They have good...

Apr 2023
||
(0)
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Director

Loyalty, Relationship

Voalte One is a good product, and we hope to see the vendor continue to work on improving its...

Apr 2023
||
(0)
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Director

Product

Our patients get bombarded with text messages from various care teams. We have had some challenges...

Apr 2023
||
(0)
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Director

Operations, Product

Voalte Me's user interface is great, and Hillrom's products are easy to use. Our staff members were...

Apr 2023
||
(0)
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Director

Product

The system has room for improvement in terms of its on-call directory integration. There are some...

Apr 2023
||
(0)
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Director

Loyalty

We should be getting a new chat feature pretty soon. That is something that we have wanted for a...

Apr 2023
||
(0)
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Director

Relationship, Value

Voalte Me is a pricey product, but I don't see how our organization could function without it. It is...

Apr 2023
||
(0)
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Director

Relationship

With the system's most recent upgrade, we ran into an urgent issue as we were updating. It took some...

Apr 2023
||
(0)
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Director

Relationship

We could use some better engagement from the vendor. We used to have direct access to the vendor's...

Apr 2023
||
(0)
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Director

Operations, Product

I don't think Voalte One is great, but I am okay with it. We had a series of what we considered...

Apr 2023
||
(0)
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Director

Relationship

We have representatives from Voalte that we can text right away, and they usually fix most things.

Apr 2023
||
(0)
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Director

Product

We like the ease of use and ease of messages in Voalte One. It is nice that it integrates with other...

Apr 2023
||
(0)
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Director

Product

A lot of times, it takes a while to log in. When I click on Voalte Me, I will get a spinning thing,...

Apr 2023
||
(0)
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Director

Product

There are occasionally some members of our group that just use their own cell phone and do Voalte Me...

Apr 2023
||
(0)
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VP/Other Executive

Relationship, Product

We don't have a lot of basic functionality that we have requested from Hillrom. There are certain...

Apr 2023
||
(0)
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VP/Other Executive

Operations

For the implementation, the timetable that the vendor put out was really short, and the number of...

Apr 2023
||
(0)
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Nurse

Product, Product

Voalte One is very user friendly. The main thing I like about Hillrom is that they take and...

Apr 2023
||
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