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Voalte Platform
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Paul Hess
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KLAS Research Director - Paul Hess
 
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User Commentary

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Manager

Relationship

During the COVID-19 pandemic, the vendor was adaptive and good at changing their methodology. They...

Mar 2023
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Manager

Functionality and Upgrades

Voalte One is good and stable. There have been a couple of bugs. We had a misunderstanding, and it...

Mar 2023
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Manager

Other Observations & Comments

We have a big lot of wishes for the integration of Voalte One with our EMR. There are some...

Mar 2023
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Manager

Other Observations & Comments

We haven’t seen any day-to-day differences since Baxter acquired Hillrom. There have not been a ton...

Mar 2023
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Director

Other Observations & Comments

Things are going fairly well with Voalte One. We are still struggling a bit with consolidating our...

Mar 2023
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Director

Functionality and Upgrades

Alarm routing is probably the next big lift. Right now, the users receive messages on their devices...

Mar 2023
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Director

Relationship

We asked Hillrom point-blank whether they could turn off the messaging piece, and they said no. We...

Mar 2023
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Director

Technology

Voalte One has a black eye, but I think that has more to do with connectivity than the application....

Mar 2023
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Director

Relationship

We have not been too happy with Voalte One’s functionality. Hillrom purchased Voalte, and it sure...

Mar 2023
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Director

Service and Support

Hillrom transitioned from their ticketing system, and that caused some confusion and delays in our...

Mar 2023
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Director

Other Observations & Comments

I haven't seen much new technology from Hillrom other than integrations with certain things....

Mar 2023
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Director

Service and Support

The vendor used to hold conferences; I attended some of them and found it very valuable to meet with...

Mar 2023
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Director

Other Observations & Comments

The webpage allows us to look back 48–72 hours to see what was happening without having to do...

Feb 2023
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Director

Technology

The voice quality goes in and out. I don't know whether the device is making the sound quality...

Feb 2023
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Director

Functionality and Upgrades

All physicians do is gripe about our other vendor. I never hear them griping about Hillrom's...

Feb 2023
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Director

Interfacing and Integration

Hillrom has alerts; we just haven't purchased them. Voalte One is integrable with our pumps. It is...

Feb 2023
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Director

Functionality and Upgrades

Hillrom needs to coordinate with Apple and know when upgrades are coming. They need to have their...

Feb 2023
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Director

Functionality and Upgrades

Hillrom needs a dashboard to prove that they are driving tangible outcomes. The vendor should have a...

Feb 2023
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Director

Service and Support

We have struggled with Hillrom as a vendor. They are very fragmented. It has been a struggle for us...

Feb 2023
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Director

Functionality and Upgrades

We are happy with the solution because it fills a gap for us.

Feb 2023
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Director

Relationship

Hillrom doesn't bring anything unique to the table. If someone were choosing between communication...

Feb 2023
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Director

Functionality and Upgrades

The solution is a communication platform. It helps us streamline some of our code-blue workflows and...

Feb 2023
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Director

Relationship

If we are going to become Hillrom's partner, then Hillrom needs to invite us in the door and show us...

Feb 2023
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Director

Lessons Learned

I would tell others who are considering Voalte One to approach it with caution. Organizations need...

Feb 2023
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Analyst/Coordinator

Service and Support

Hillrom is good at giving directions, but they are not good with support. When there is an issue,...

Feb 2023
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Analyst/Coordinator

Technology

Hillrom was pretty good at mapping out how we should be deploying and integrating Voalte One. The...

Feb 2023
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Director

Functionality and Upgrades

The nurse alert system in Voalte One leaves something to be desired. Our nurse system is integrated...

Jan 2023
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Director

Functionality and Upgrades

I would like the group messaging functionality in Voalte One to be improved. With smartphones today,...

Jan 2023
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Director

Other Observations & Comments

In order for us to upgrade to the latest and greatest version of the product, things are going to be...

Jan 2023
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Director

Functionality and Upgrades

Voalte One is very intuitive for our users. They have no problem picking it up from a texting and...

Jan 2023
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CIO

Other Observations & Comments

We went through a rough period with Hillrom. We were happy with the Voalte platform, but when...

Jan 2023
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CIO

Functionality and Upgrades

The recent upgrades have gone well; I was pleased when we did our last upgrade. The vendor figured...

Jan 2023
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CIO

Technology

When there is something we need to react to in the clinical area of Voalte One, that is a little...

Jan 2023
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Analyst/Coordinator

Functionality and Upgrades

Initially, setting someone up with Voalte One was hard because it is role based and every unit is...

Jan 2023
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Analyst/Coordinator

Other Observations & Comments

The vendor is a challenge to work with. When we open up a critical ticket, we may not hear anything...

Jan 2023
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CIO

Technology

We use Voalte Me phones within our hospital. To get Voalte Me messages outside of our hospital, we...

Jan 2023
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CIO

Implementation and Training

One thing that I appreciate about the vendor is that they recommend having a dedicated Hillrom...

Jan 2023
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CIO

Interfacing and Integration

We did some great innovations with Hillrom. They worked with us to integrate their solution with...

Jan 2023
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Director

Functionality and Upgrades

Role-based logins are a great idea in theory, but the vendor hasn’t thought through the workflow. We...

Jan 2023
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Analyst/Coordinator

Functionality and Upgrades

Voalte One works really well. It is pretty simple, reasonable, and quick. We don’t get a lot of...

Jan 2023
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Analyst/Coordinator

Other Observations & Comments

We have little frustrations with Voalte One because the Wi-Fi signal may not be very strong in...

Jan 2023
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Director

Relationship

Most of the issues we have with the vendor are not deal breakers, but the issues reduce the adoption...

Jan 2023
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Director

Functionality and Upgrades

We have to do our upgrades during our business hours. It would be better if we could do them at...

Jan 2023
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Director

Relationship

We were a bit nervous throughout all of the acquisitions, but it seems like the vendor has...

Jan 2023
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Director

Functionality and Upgrades

Voalte Me is a great communication product. We have gotten our hospitalists to use it, and that is a...

Jan 2023
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Director

Lessons Learned

The costliest part of Voalte Me is the upkeep and support side. There was not an additional expense...

Jan 2023
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Director

Other Observations & Comments

The ancillary departments like radiology, ER, and OR are less open to using the product; they are...

Jan 2023
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Director

Other Observations & Comments

The product is really ingrained in our organization; it is a part of our infrastructure. I am...

Jan 2023
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Director

Other Observations & Comments

We can download Voalte Me on our phone, and the platform is ready to go. If there is an issue,...

Jan 2023
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CIO

Relationship

We have received a lot of good executive involvement from Hillrom. We have an on-site subject matter...

Jan 2023
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Director

Functionality and Upgrades

Voalte One has a better login experience that Voalte Me overall, but we have to go find a phone, and...

Jan 2023
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Director

Technology

There is no extension lookup functionality in the product. There are five-digit or six-digit...

Jan 2023
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Director

Relationship

Things were better when Hillrom was a smaller company. Baxter bought Hillrom, and they partner with...

Jan 2023
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Director

Other Observations & Comments

I don't think any vendor keeps all of their promises, but I think Hillrom does okay with what they...

Jan 2023
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Director

Functionality and Upgrades

The product itself has a lot of natural advantages. It is secure, it is HIPAA compliant, it...

Jan 2023
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Director

Functionality and Upgrades

There are ways in which Voalte Me is not very good. The group texting functionality is particularly...

Jan 2023
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Manager

Service and Support

The support from Hillrom has been fantastic. Ever since Voalte was acquired by Hillrom, a lot of...

Jan 2023
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Manager

Other Observations & Comments

We want more from the product, and I think the vendor is working on that, but I know that is not...

Jan 2023
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Manager

Relationship

Voalte sends out what they call bulletins, which are fabulous in that they inform customers of...

Jan 2023
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Manager

Functionality and Upgrades

Our initial training was several years ago, and the operating systems on the phones have changed. It...

Jan 2023
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Manager

Functionality and Upgrades

In the last few years, we have only had a few unplanned outages, and they were less than half an...

Jan 2023
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Manager

Functionality and Upgrades

We did a minor upgrade, which went extremely well. We planned for over an hour of downtime, and the...

Jan 2023
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Manager

Relationship

Hillrom is not making promises they can’t keep. It is very easy to deal with them. We may not like...

Jan 2023
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Manager

Other Observations & Comments

Managing Voalte One is one of my most time-consuming jobs because there is so much to it. But Voalte...

Jan 2023
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Manager

Relationship

We have had a lot of struggles with Hillrom's support since they were bought out by Baxter. We are...

Jan 2023
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Manager

Functionality and Upgrades

Hillrom has several things they can work on in their product with their smart client. It is pretty...

Jan 2023
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Manager

Future Outlook

Hillrom basically meets all of our needs today. However, we have their care signs, and they have...

Jan 2023
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CNO

Interfacing and Integration

When we integrated Voalte Me with our medical record, the integration was pretty seamless. We had...

Dec 2022
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CNO

Functionality and Upgrades

A lot of what we struggle with are the alarm management components of the product and some of the...

Dec 2022
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CNO

Service and Support

We haven't had any recent issues with Voalte One. When we have had issues, the vendor has been quite...

Dec 2022
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CNO

Implementation and Training

In the beginning, the training that we received from Hillrom was great. However, we really haven't...

Dec 2022
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Manager

Functionality and Upgrades

Voalte One is excellent. It is very intuitive. Anybody that has used a phone for texting can easily...

Nov 2022
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Manager

Relationship

Hillrom is good about letting us know when something is coming out. In addition, we are able to...

Nov 2022
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Manager

Functionality and Upgrades

One feature of Voalte One that satisfied physicians was the message preview of messages sent through...

Nov 2022
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Physician

Functionality and Upgrades

Hillrom has been super innovative in terms of their initial idea of bringing secure communication...

Oct 2022
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Physician

Relationship

At least until a couple of years ago, Hillrom's executives were always very hands on.

Oct 2022
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Physician

Other Observations & Comments

Voalte is fantastic and is the clear leader in the market. They ended up getting a successful...

Oct 2022
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CNIO

Functionality and Upgrades

We haven’t had any problems with Voalte One's ease of use, and the product is working as promoted. I...

Oct 2022
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CNIO

Service and Support

I can’t think of a time when Hillrom has been proactive.

Oct 2022
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CNIO

Relationship

When the vendor was just Voalte, we were able to talk to higher executives than we can with Hillrom.

Oct 2022
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CNIO

Functionality and Upgrades

Voalte Me has been secure for us. It is a closed-loop system. We haven’t had any challenges with...

Oct 2022
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CNIO

Functionality and Upgrades

The next big thing for us with Hillrom is finding out how to talk to people outside of our hospital...

Oct 2022
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CNIO

ROI / Cost

Hillrom has a tendency to charge for everything. Everything is an add-on, and that is one of the...

Oct 2022
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CNIO

Functionality and Upgrades

We want to fully take advantage of all of the features of Voalte One that Hillrom touts. However, we...

Oct 2022
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Director

Relationship

Hillrom basically keeps all their promises. We have improved our relationship with them, and things...

Sep 2022
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Director

Implementation and Training

I really liked Hillrom's initial training, but their ongoing training could be improved.

Sep 2022
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Director

Service and Support

I am not happy with Hillrom’s support. Their website is not user friendly, and it is difficult to...

Sep 2022
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Director

ROI / Cost

I deal with many vendors, and when it comes to charges, Hillrom isn't the worst vendor. They don't...

Sep 2022
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Director

Future Outlook

The system's ease of use is improving. I am looking forward to upgrading it.

Sep 2022
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Director

Other Observations & Comments

The vendor's initial training was basic and wasn't connected to how we use the system. They don't do...

Sep 2022
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Director

Functionality and Upgrades

Users are required to join and log in to Voalte One, but there is nothing stopping them from...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

I would like Voalte One to have a more user-friendly reporting system. As an admin, I get requests...

Jul 2022
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Analyst/Coordinator

Relationship

With the acquisition by Hillrom and more recently, with the acquisition by Baxter, I have noticed...

Jul 2022
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Analyst/Coordinator

Service and Support

Throughout the various acquisitions, the vendor has changed how we access support. We used to be...

Jul 2022
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Analyst/Coordinator

Lessons Learned

I would buy the Voalte products again, and I would get the Cadillac version instead of putting...

Jul 2022
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Analyst/Coordinator

ROI / Cost

We have a support contract, and whenever I need help with anything, the help I need is typically...

Jul 2022
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Analyst/Coordinator

Interfacing and Integration

One of the biggest immediate benefits that we can see is that Voalte One is tied into our facility’s...

Jul 2022
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Analyst/Coordinator

Functionality and Upgrades

I am very satisfied with Voalte Me because it is independent of the facility environment and is not...

Jul 2022
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Analyst/Coordinator

Service and Support

Hillrom could improve support because there has been a weird transitory period through all of the...

Jul 2022
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Analyst/Coordinator

Relationship

I have spoken to our regional executive several times in the last few years. That is a positive sign...

Jul 2022
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Director

Relationship

The vendor’s service has been great. We haven't noticed a difference since they switched from Baxter....

Jul 2022
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Director

Lessons Learned

We can't have sales service on the phone at the same time that we have Voalte One. The staff wants...

Jul 2022
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Director

Functionality and Upgrades

Voalte One improves patient outcomes, and it is very innovative.

Jul 2022
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Director

Relationship

We have seen things go downhill since the acquisition. When the vendor acquired Hillrom, the support...

Jul 2022
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Director

Functionality and Upgrades

The product's road map has changed a few times. Right before the acquisition, the vendor had...

Jul 2022
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Director

Service and Support

The vendor’s support department has been very difficult to work with as the vendor has transitioned...

Jul 2022
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Director

Functionality and Upgrades

The solution is pretty intuitive to use. I am not a techy person or a trainer, but I could train...

Jul 2022
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Director

Service and Support

I would like the vendor to be more proactive in sharing what other users are doing. It would be nice...

Jul 2022
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Director

Interfacing and Integration

The vendor is constantly working with us to move our communication strategy forward. The vendor...

Jul 2022
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Director

Functionality and Upgrades

We have an increased need to have Voalte Me support different hospitals within our system. It...

Jul 2022
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Director

Relationship

Hillrom bought Voalte Me and then Hillrom was bought by Baxter. So those acquisition periods are...

Jul 2022
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Director

Future Outlook

I would tell others that Voalte Me is definitely a product to consider. There are a few other...

Jul 2022
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Director

Implementation and Training

The vendor sends someone on-site to do training, but the training has always been very generic. The...

Jul 2022
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Analyst/Coordinator

Implementation and Training

The training is pretty good to get us started. The system isn't like a nurse call system that we...

Jul 2022
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Analyst/Coordinator

Service and Support

The functionality is on the right path, but I don't think it is there yet. There is a lot that...

Jul 2022
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Analyst/Coordinator

Service and Support

The phone and web support is above average.

Jul 2022
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Director

Service and Support

The vendor's support people are very responsive; they answer typically via email within hours.

Jun 2022
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Director

Relationship

I have had to do a lot of coaching with Hillrom as we have tried to implement the product in other...

Jun 2022
||
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Director

Sales and Contracting

Hillrom made promises during the sales process of the product, and those promises were not kept. The...

Jun 2022
||
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Director

Lessons Learned

I would think harder about buying the product again because Epic's secure chat system can do some of...

Jun 2022
||
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Director

ROI / Cost

Hillrom has some packages that we were able to take advantage of in our contracts. The vendor has...

Jun 2022
||
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Director

Future Outlook

The system is not complicated, so it is not hard to train users on it. The product does exactly what...

Jun 2022
||
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Director

Functionality and Upgrades

The system is a little pricey for what the vendor delivers. Hillrom delivers the technical features...

Jun 2022
||
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Director

Interfacing and Integration

The thing giving us the most heartburn is trying to figure out how Epic's systems and HIllrom's...

Jun 2022
||
(0)
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Analyst/Coordinator

ROI / Cost

The upgrades for the Voalte platform are expensive, and we don't get fixes along the way unless we...

May 2022
||
(0)
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Analyst/Coordinator

Implementation and Training

We went live during the pandemic, so we didn't have Hillrom's typical training. It was all online,...

May 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

There are some key things that we want that we can get from an upgrade. There is a lot of potential...

May 2022
||
(0)
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CMIO

Functionality and Upgrades

Leveraging Voalte One on the ambulatory side is challenging from a cost perspective because we need...

May 2022
||
(0)
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CMIO

ROI / Cost

We use Voalte Me across facilities, and we need to have very clear clinical communication across the...

May 2022
||
(0)
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Director

Service and Support

Hillrom is not as proactive on the update cycle as other vendors. Multiple times, we have found out...

May 2022
||
(0)
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Director

Interfacing and Integration

The group texting functionality in the product is not like modern texting applications on a cell...

May 2022
||
(0)
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Director

Relationship

The product got bought out, and I don't even know who our executive is or who to reach out to. I...

May 2022
||
(0)
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