Voalte Platform Comments

 

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Current Time Inside Cache Tag Helper: 9/30/2020 10:44:49 AM and Model.EvProductId = 93211

Commentary Summary

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User Commentary

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Manager

Other Observations & Comments

I would recommend Voalte One as a clinical communications solution. It is certainly an expensive...

Sep 2020
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Manager

Lessons Learned

Voalte has gone through a lot of acquisitions and changes. Prior to the acquisition, the CEO was...

Sep 2020
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Manager

Functionality and Upgrades

Voalte One is used on phones that the practice provides. The phones have no data plans; they just...

Sep 2020
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Manager

Interfacing and Integration

We have little robots that deliver medications, and Voalte worked with us and the vendor of the...

Sep 2020
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Manager

Functionality and Upgrades

There used to be a talk-to-text feature, but the functionality was taken away because it wasn't...

Sep 2020
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Manager

Service and Support

The vendor has done a really nice job of keeping up with our requests. The company used to be a...

Sep 2020
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Manager

Functionality and Upgrades

The vendor typically is proactive and tells us that our server is offline before the nurses or...

Sep 2020
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Manager

Lessons Learned

We have always had some internal challenges with our clinical communication strategy. We are making...

Sep 2020
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Manager

Lessons Learned

In terms of the overall cost of ownership, there is a perception that Voalte Me is really expensive,...

Sep 2020
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Manager

ROI / Cost (care and feeding)

Voalte Me is a secure texting, alarming, and secure voice tool. The word Voalte is V-O for voice,...

Sep 2020
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Manager

Implementation and Training

There was nothing that Hillrom didn’t do right during implementation. We love the product and the company....

Sep 2020
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Manager

Service and Support

We set up a testing site for COVID-19 where people drove through. A car drove up, the person showed...

Sep 2020
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Analyst/Coordinator

Other Observations & Comments

We wish that there were more integration between Voalte Me and Voalte One. That integration is...

Sep 2020
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Analyst/Coordinator

Functionality and Upgrades

For people who aren't accustomed to the system, the sign-in process is a little wonky. It is hard to...

Sep 2020
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Analyst/Coordinator

Relationship

We deal with our account manager, and that person does a good job. I don't deal with anyone higher...

Sep 2020
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Director

Interfacing and Integration

I would like more integration with our enterprise system. That is what we are focused on. If I am...

Sep 2020
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Director

Implementation and Training

The vendor does a very nice job from an implementation standpoint with the product. We like Voalte...

Sep 2020
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Director

Relationship

Voalte is an excellent company. They do a very good job of meeting the needs of the customers....

Sep 2020
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Director

ROI / Cost (care and feeding)

Hillrom has taken over Voalte. I do have concerns about Hillrom because they may nickel-and-dime me...

Sep 2020
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Manager

Technology

We have done some expansion of Voalte Me clients and the BYOD option for some of our staff,...

Sep 2020
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Analyst/Coordinator

Other Observations & Comments

We can use Voalte Me for doctors and for people off-site. The off-site functionality was available...

Sep 2020
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Analyst/Coordinator

Implementation and Training

We didn't really need training from the vendor, but they certainly offered training if we needed it.

Sep 2020
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Director

Relationship

We recently met with the vendor's executive about the innovation of the system, and the executive...

Sep 2020
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Director

ROI / Cost (care and feeding)

I am definitely getting my money's worth. We just renewed our contract with Hillrom, and they were...

Sep 2020
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Director

Functionality and Upgrades

We have gotten feedback from our providers that they really like Voalte Me. They like that instead...

Sep 2020
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Director

Service and Support

I am very satisfied with Voalte Me and with our partnership and engagement with Hillrom. I forecast...

Sep 2020
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Analyst/Coordinator

Service and Support

I think Hillrom keeps their promises. I don’t feel like we have been mischarged for requests we have...

Sep 2020
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Director

Relationship

I like the staff and provider directories that the vendor provides. We can easily get in contact...

Sep 2020
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Director

Functionality and Upgrades

Hillrom has something they could improve, and I know that we have brought that thing to Hillrom's...

Sep 2020
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Director

Service and Support

Hillrom was just outstanding throughout the COVID-19 pandemic. They let us get additional people on...

Sep 2020
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Analyst/Coordinator

Other Observations & Comments

The functionality would better meet our needs if we had the money to implement more things. Hillrom...

Sep 2020
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Analyst/Coordinator

Functionality and Upgrades

The implementation of upgrades is definitely a strong suit from Hillrom. We are given a dedicated...

Sep 2020
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Analyst/Coordinator

Interfacing and Integration

Voalte One handles interoperability well. From a project standpoint, we haven’t had any issues or...

Sep 2020
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Analyst/Coordinator

Functionality and Upgrades

We really haven’t had what I would classify as new technology for the product. There have been...

Sep 2020
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Analyst/Coordinator

Service and Support

Hillrom has a vision of where the solution needs to go. The vendor is very clear about where they...

Sep 2020
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Manager

ROI / Cost (care and feeding)

Hillrom does a pretty good job of not charging us for every little thing. They don't nickel-and-dime...

Sep 2020
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Manager

Service and Support

The nature of the technology is such that I am not sure how much more proactive Hillrom could be. If...

Sep 2020
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Analyst/Coordinator

Relationship

I don’t really deal with the executives at Hillrom, but the service people are wonderful. The staff...

Sep 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

I don't really see the invoices, but I don't remember any complaints by our materials person who was...

Sep 2020
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Manager

Relationship

Mostly things haven't really changed for us with the Hillrom acquisition. We have one of the Voalte...

Sep 2020
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Director

Service and Support

Hillrom has come in and met with us multiple times about things that they could do, and they are...

Sep 2020
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Director

Interfacing and Integration

Hillrom says they are able to operate and integrate with other services, but we haven't really seen...

Sep 2020
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Director

Service and Support

Hillrom is very proactive. Before COVID-19, they brought people on-site to talk about some of our...

Sep 2020
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Director

Functionality and Upgrades

Voalte One works very well for our ancillary nursing staff within the organization. It helps provide...

Sep 2020
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Director

Service and Support

Hillrom has been very supportive. They have engaged us with other tools that they have come up with...

Sep 2020
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Director

Relationship

We are very lucky that one of the vendor's executives has come to provide a road map of where Voalte...

Sep 2020
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Director

Other Observations & Comments

I would like Hillrom to develop a way for us to communicate with patients within the EHR's connected...

Sep 2020
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Analyst/Coordinator

Future Outlook

We have considered going with other companies, but we ended up choosing Voalte again.

Sep 2020
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Analyst/Coordinator

Technology

When we first started using Voalte One, the phones we went with were almost extinct by the time we...

Sep 2020
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Analyst/Coordinator

Interfacing and Integration

Voalte One is integrated into the nurse call system, and that is super helpful. Any issues usually...

Sep 2020
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CIO

Functionality and Upgrades

A lot of people bought Voalte One and used it for the messaging suite alone, but the product is also...

Jul 2020
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CIO

Functionality and Upgrades

We ran into some challenges with getting the devices to work successfully. At the time, Voalte...

Jul 2020
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CIO

Relationship

We have seen more value with Voalte since they have been acquired by Hillrom. With Hillrom, we can...

Jul 2020
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Manager

ROI / Cost (care and feeding)

Voalte Me is awfully expensive. We are just loading an app on a personal device. For pager...

Jun 2020
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Manager

Functionality and Upgrades

A lot of things we would like to see are on the administration side. I would love to see Hillrom add...

Jun 2020
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Director

Functionality and Upgrades

Hillrom does pretty well. They don’t nickel-and-dime. Other vendors that we work with do...

Jun 2020
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Director

Interfacing and Integration

The system is fine in terms of integration. The system is clean cut. The vendor was recently...

Jun 2020
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Director

Relationship

The system's functionality is fine. We have no issues at all with the vendor’s ongoing support. The...

Jun 2020
 Helpful

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Director

Functionality and Upgrades

The basics of the system can be picked up quickly, but there are some nuances when it comes to the...

Jun 2020
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Director

Future Outlook

We have a very complicated directory, and with its current iteration, we have had to do workarounds...

Jun 2020
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Director

Relationship

I would give the vendor a high rating for delivering new technology that meets our needs. The vendor...

Jun 2020
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Director

Other Observations & Comments

We used to have more of a connection with the vendor. We do a lot internally, and that is probably a...

Jun 2020
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Director

Functionality and Upgrades

We haven't really asked anything of the vendor during the COVID-19 crisis. We did do a rapid...

Jun 2020
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CMIO

Interfacing and Integration

More physicians are using Voalte One because it hooks into the whole basic care team and the whole...

Apr 2020
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CMIO

Functionality and Upgrades

Voalte is pretty solid with their promises. We went through a recent upgrade, and now I think a lot...

Apr 2020
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CMIO

Other Observations & Comments

Voalte has enhanced a feature that allows us to assign ourselves to a role, but our challenge is...

Apr 2020
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CMIO

Relationship

Voalte has been pretty good over the years with executive involvement. We are pretty integrated with...

Apr 2020
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CMIO

Functionality and Upgrades

I would recommend the product to a friend. I wouldn't go crazy bonkers about how amazing the product...

Apr 2020
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CMIO

ROI / Cost (care and feeding)

We have had a good partnership with Voalte. When it comes to our contract, we have a great deal with...

Apr 2020
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Director

Functionality and Upgrades

Voalte One does a good job of locating staff members, especially if they are signed in. If they are...

Mar 2020
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Director

Functionality and Upgrades

Voatle One has great directories, and the alarm management is excellent. However, if I could change...

Mar 2020
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CIO

Interfacing and Integration

Voalte made some promises about integration, specifically around our on-call system. When we bought...

Mar 2020
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CIO

Relationship

I went to a user group and was able to meet with some of Voalte's executives. The executives are...

Mar 2020
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CIO

Implementation and Training

We have done the implementation and an upgrade, and things went well in both cases. Voalte has done...

Mar 2020
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CIO

Functionality and Upgrades

The tool does exactly what Voalte said it was going to do. There was one item that Voalte sold us on...

Mar 2020
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CIO

Functionality and Upgrades

The way the tool handles group messaging is not very complete in that we lose the ability to have...

Mar 2020
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CIO

ROI / Cost (care and feeding)

Voalte One is very much driving tangible outcomes. It has totally changed our clinical...

Mar 2020
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CIO

Future Outlook

If we don’t see tangible movement on the shortcomings that we identified, that would negatively...

Mar 2020
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CIO

Other Observations & Comments

Voalte has work to do around integrating how a clinician works in the organization. They have a lot...

Mar 2020
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CIO

Future Outlook

Voalte understands what they have to do. They have a vision for what they have to do at a whole...

Mar 2020
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CIO

Relationship

Voalte is very quick to get back to us, and problems don’t linger with them. If there is a problem,...

Mar 2020
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CIO

Lessons Learned

With Voalte Me, we don’t have to know whether a physician is working or where that physician is. The...

Mar 2020
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CIO

ROI / Cost (care and feeding)

There are some things that Voalte wants to charge us for that we are probably going to have...

Mar 2020
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Director

Functionality and Upgrades

Voalte Me is basically a secure messaging application that also supports integration with critical...

Jan 2020
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Director

Other Observations & Comments

Over the long term, Voalte delivers on their promises. Over the years, Voalte has rarely delivered...

Jan 2020