Voalte Platform Commentary
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Product
There is one application, but there are separate platforms. There is the desktop version, and then...
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Relationship, Product
We have had an ongoing list of enhancements or things that have needed to be fixed within the...
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Loyalty
I would not buy the system again. We were really looking into a system by our EHR vendor, but...
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Operations, Product
The ease of use for the system is actually pretty good. It is a very easy, self-explanatory mobile...
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Relationship
There are so many things with the system. Baxter built some code where we can't have more than 500...
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Product
We have an issue with tax audits that we pull from the system. Someone will give me a list of dozens...
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Relationship
We can't really call somebody at Baxter. With most vendors, we can call. When I worked in the past...
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Relationship
Once Baxter is engaged, they are generally pretty good. And if they hit a hard spot, they are very...
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Relationship
The vendor is getting better. Last year, we were frustrated with them, but they have really stepped...
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Relationship, Product
The system is actually rock-solid. We don't have a lot of significant issues. When we do, that is...
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Loyalty
Baxter has found themselves in a weird area where our EHR vendor has systems that are starting to do...
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Loyalty, Operations, Product
Overall, the Voalte Platform is a really good tool. It is very intuitive. We don't really have to...
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Loyalty
If our EHR vendor didn't exist, I would choose to buy the Voalte Platform again. However, the Voalte...
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Loyalty
We haven't upgraded to the latest version of the Voalte Platform with all of its fancy bells and...
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Product
We have to create teams in the moment with the product. So if I am sending a group message to five...
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Product
This probably isn't a Baxter issue, but one improvement I would make in the system would be to add...
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Loyalty
We are moving to another vendor's EHR, and Baxter's product gave us the greatest consternation with...
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Product, Value
The biggest feature in the system for us is the product's directory. Our organization is spread out...
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Culture, Value
Baxter has kept all their promises. They are very good at avoiding charging for every little thing....
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Product
I would buy Voalte One again now that we have learned our hard lessons. Others considering Voalte...
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Loyalty
We are still using Voalte One. We are eventually going to move away from Voalte One, but that is a...
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Relationship
Baxter is horrible. We can open up a call and never hear from them again. But once we get to a...
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Product
We are very happy with Voalte One. The users really like Voalte One because we have a tight...
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