Commentary Summary
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User Commentary
Relationship
During the COVID-19 pandemic, the vendor was adaptive and good at changing their methodology. They...
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Functionality and Upgrades
Voalte One is good and stable. There have been a couple of bugs. We had a misunderstanding, and it...
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Other Observations & Comments
We have a big lot of wishes for the integration of Voalte One with our EMR. There are some...
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Other Observations & Comments
We haven’t seen any day-to-day differences since Baxter acquired Hillrom. There have not been a ton...
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Other Observations & Comments
Things are going fairly well with Voalte One. We are still struggling a bit with consolidating our...
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Functionality and Upgrades
Alarm routing is probably the next big lift. Right now, the users receive messages on their devices...
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Relationship
We asked Hillrom point-blank whether they could turn off the messaging piece, and they said no. We...
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Technology
Voalte One has a black eye, but I think that has more to do with connectivity than the application....
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Relationship
We have not been too happy with Voalte One’s functionality. Hillrom purchased Voalte, and it sure...
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Service and Support
Hillrom transitioned from their ticketing system, and that caused some confusion and delays in our...
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Other Observations & Comments
I haven't seen much new technology from Hillrom other than integrations with certain things....
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Service and Support
The vendor used to hold conferences; I attended some of them and found it very valuable to meet with...
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Other Observations & Comments
The webpage allows us to look back 48–72 hours to see what was happening without having to do...
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Technology
The voice quality goes in and out. I don't know whether the device is making the sound quality...
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Functionality and Upgrades
All physicians do is gripe about our other vendor. I never hear them griping about Hillrom's...
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Interfacing and Integration
Hillrom has alerts; we just haven't purchased them. Voalte One is integrable with our pumps. It is...
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Functionality and Upgrades
Hillrom needs to coordinate with Apple and know when upgrades are coming. They need to have their...
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Functionality and Upgrades
Hillrom needs a dashboard to prove that they are driving tangible outcomes. The vendor should have a...
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Service and Support
We have struggled with Hillrom as a vendor. They are very fragmented. It has been a struggle for us...
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Functionality and Upgrades
We are happy with the solution because it fills a gap for us.
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Relationship
Hillrom doesn't bring anything unique to the table. If someone were choosing between communication...
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Functionality and Upgrades
The solution is a communication platform. It helps us streamline some of our code-blue workflows and...
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Relationship
If we are going to become Hillrom's partner, then Hillrom needs to invite us in the door and show us...
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Lessons Learned
I would tell others who are considering Voalte One to approach it with caution. Organizations need...
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Service and Support
Hillrom is good at giving directions, but they are not good with support. When there is an issue,...
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Technology
Hillrom was pretty good at mapping out how we should be deploying and integrating Voalte One. The...
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Functionality and Upgrades
The nurse alert system in Voalte One leaves something to be desired. Our nurse system is integrated...
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Functionality and Upgrades
I would like the group messaging functionality in Voalte One to be improved. With smartphones today,...
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Other Observations & Comments
In order for us to upgrade to the latest and greatest version of the product, things are going to be...
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Functionality and Upgrades
Voalte One is very intuitive for our users. They have no problem picking it up from a texting and...
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Other Observations & Comments
We went through a rough period with Hillrom. We were happy with the Voalte platform, but when...
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Functionality and Upgrades
The recent upgrades have gone well; I was pleased when we did our last upgrade. The vendor figured...
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Technology
When there is something we need to react to in the clinical area of Voalte One, that is a little...
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Functionality and Upgrades
Initially, setting someone up with Voalte One was hard because it is role based and every unit is...
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Other Observations & Comments
The vendor is a challenge to work with. When we open up a critical ticket, we may not hear anything...
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Technology
We use Voalte Me phones within our hospital. To get Voalte Me messages outside of our hospital, we...
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Implementation and Training
One thing that I appreciate about the vendor is that they recommend having a dedicated Hillrom...
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Interfacing and Integration
We did some great innovations with Hillrom. They worked with us to integrate their solution with...
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Functionality and Upgrades
Role-based logins are a great idea in theory, but the vendor hasn’t thought through the workflow. We...
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Functionality and Upgrades
Voalte One works really well. It is pretty simple, reasonable, and quick. We don’t get a lot of...
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Other Observations & Comments
We have little frustrations with Voalte One because the Wi-Fi signal may not be very strong in...
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Relationship
Most of the issues we have with the vendor are not deal breakers, but the issues reduce the adoption...
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Functionality and Upgrades
We have to do our upgrades during our business hours. It would be better if we could do them at...
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Relationship
We were a bit nervous throughout all of the acquisitions, but it seems like the vendor has...
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Functionality and Upgrades
Voalte Me is a great communication product. We have gotten our hospitalists to use it, and that is a...
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Lessons Learned
The costliest part of Voalte Me is the upkeep and support side. There was not an additional expense...
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Other Observations & Comments
The ancillary departments like radiology, ER, and OR are less open to using the product; they are...
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Other Observations & Comments
The product is really ingrained in our organization; it is a part of our infrastructure. I am...
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Other Observations & Comments
We can download Voalte Me on our phone, and the platform is ready to go. If there is an issue,...
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Relationship
We have received a lot of good executive involvement from Hillrom. We have an on-site subject matter...
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Functionality and Upgrades
Voalte One has a better login experience that Voalte Me overall, but we have to go find a phone, and...
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Technology
There is no extension lookup functionality in the product. There are five-digit or six-digit...
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Relationship
Things were better when Hillrom was a smaller company. Baxter bought Hillrom, and they partner with...
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Other Observations & Comments
I don't think any vendor keeps all of their promises, but I think Hillrom does okay with what they...
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Functionality and Upgrades
The product itself has a lot of natural advantages. It is secure, it is HIPAA compliant, it...
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Functionality and Upgrades
There are ways in which Voalte Me is not very good. The group texting functionality is particularly...
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Service and Support
The support from Hillrom has been fantastic. Ever since Voalte was acquired by Hillrom, a lot of...
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Other Observations & Comments
We want more from the product, and I think the vendor is working on that, but I know that is not...
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Relationship
Voalte sends out what they call bulletins, which are fabulous in that they inform customers of...
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Functionality and Upgrades
Our initial training was several years ago, and the operating systems on the phones have changed. It...
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Functionality and Upgrades
In the last few years, we have only had a few unplanned outages, and they were less than half an...
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Functionality and Upgrades
We did a minor upgrade, which went extremely well. We planned for over an hour of downtime, and the...
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Relationship
Hillrom is not making promises they can’t keep. It is very easy to deal with them. We may not like...
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Other Observations & Comments
Managing Voalte One is one of my most time-consuming jobs because there is so much to it. But Voalte...
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Relationship
We have had a lot of struggles with Hillrom's support since they were bought out by Baxter. We are...
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Functionality and Upgrades
Hillrom has several things they can work on in their product with their smart client. It is pretty...
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Future Outlook
Hillrom basically meets all of our needs today. However, we have their care signs, and they have...
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Interfacing and Integration
When we integrated Voalte Me with our medical record, the integration was pretty seamless. We had...
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Functionality and Upgrades
A lot of what we struggle with are the alarm management components of the product and some of the...
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Service and Support
We haven't had any recent issues with Voalte One. When we have had issues, the vendor has been quite...
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Implementation and Training
In the beginning, the training that we received from Hillrom was great. However, we really haven't...
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Functionality and Upgrades
Voalte One is excellent. It is very intuitive. Anybody that has used a phone for texting can easily...
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Relationship
Hillrom is good about letting us know when something is coming out. In addition, we are able to...
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Functionality and Upgrades
One feature of Voalte One that satisfied physicians was the message preview of messages sent through...
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Functionality and Upgrades
Hillrom has been super innovative in terms of their initial idea of bringing secure communication...
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Relationship
At least until a couple of years ago, Hillrom's executives were always very hands on.
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Other Observations & Comments
Voalte is fantastic and is the clear leader in the market. They ended up getting a successful...
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Functionality and Upgrades
We haven’t had any problems with Voalte One's ease of use, and the product is working as promoted. I...
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Service and Support
I can’t think of a time when Hillrom has been proactive.
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Relationship
When the vendor was just Voalte, we were able to talk to higher executives than we can with Hillrom.
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Functionality and Upgrades
Voalte Me has been secure for us. It is a closed-loop system. We haven’t had any challenges with...
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Functionality and Upgrades
The next big thing for us with Hillrom is finding out how to talk to people outside of our hospital...
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ROI / Cost
Hillrom has a tendency to charge for everything. Everything is an add-on, and that is one of the...
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Functionality and Upgrades
We want to fully take advantage of all of the features of Voalte One that Hillrom touts. However, we...
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Relationship
Hillrom basically keeps all their promises. We have improved our relationship with them, and things...
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Implementation and Training
I really liked Hillrom's initial training, but their ongoing training could be improved.
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Service and Support
I am not happy with Hillrom’s support. Their website is not user friendly, and it is difficult to...
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ROI / Cost
I deal with many vendors, and when it comes to charges, Hillrom isn't the worst vendor. They don't...
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Future Outlook
The system's ease of use is improving. I am looking forward to upgrading it.
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Other Observations & Comments
The vendor's initial training was basic and wasn't connected to how we use the system. They don't do...
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Functionality and Upgrades
Users are required to join and log in to Voalte One, but there is nothing stopping them from...
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Functionality and Upgrades
I would like Voalte One to have a more user-friendly reporting system. As an admin, I get requests...
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Relationship
With the acquisition by Hillrom and more recently, with the acquisition by Baxter, I have noticed...
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Service and Support
Throughout the various acquisitions, the vendor has changed how we access support. We used to be...
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Lessons Learned
I would buy the Voalte products again, and I would get the Cadillac version instead of putting...
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ROI / Cost
We have a support contract, and whenever I need help with anything, the help I need is typically...
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Interfacing and Integration
One of the biggest immediate benefits that we can see is that Voalte One is tied into our facility’s...
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Functionality and Upgrades
I am very satisfied with Voalte Me because it is independent of the facility environment and is not...
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Service and Support
Hillrom could improve support because there has been a weird transitory period through all of the...
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Relationship
I have spoken to our regional executive several times in the last few years. That is a positive sign...
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Relationship
The vendor’s service has been great. We haven't noticed a difference since they switched from Baxter....
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Lessons Learned
We can't have sales service on the phone at the same time that we have Voalte One. The staff wants...
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Functionality and Upgrades
Voalte One improves patient outcomes, and it is very innovative.
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Relationship
We have seen things go downhill since the acquisition. When the vendor acquired Hillrom, the support...
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Functionality and Upgrades
The product's road map has changed a few times. Right before the acquisition, the vendor had...
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Service and Support
The vendor’s support department has been very difficult to work with as the vendor has transitioned...
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Functionality and Upgrades
The solution is pretty intuitive to use. I am not a techy person or a trainer, but I could train...
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Service and Support
I would like the vendor to be more proactive in sharing what other users are doing. It would be nice...
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Interfacing and Integration
The vendor is constantly working with us to move our communication strategy forward. The vendor...
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Functionality and Upgrades
We have an increased need to have Voalte Me support different hospitals within our system. It...
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Relationship
Hillrom bought Voalte Me and then Hillrom was bought by Baxter. So those acquisition periods are...
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Future Outlook
I would tell others that Voalte Me is definitely a product to consider. There are a few other...
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Implementation and Training
The vendor sends someone on-site to do training, but the training has always been very generic. The...
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Implementation and Training
The training is pretty good to get us started. The system isn't like a nurse call system that we...
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Service and Support
The functionality is on the right path, but I don't think it is there yet. There is a lot that...
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Service and Support
The phone and web support is above average.
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Service and Support
The vendor's support people are very responsive; they answer typically via email within hours.
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Relationship
I have had to do a lot of coaching with Hillrom as we have tried to implement the product in other...
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Sales and Contracting
Hillrom made promises during the sales process of the product, and those promises were not kept. The...
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Lessons Learned
I would think harder about buying the product again because Epic's secure chat system can do some of...
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ROI / Cost
Hillrom has some packages that we were able to take advantage of in our contracts. The vendor has...
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Future Outlook
The system is not complicated, so it is not hard to train users on it. The product does exactly what...
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Functionality and Upgrades
The system is a little pricey for what the vendor delivers. Hillrom delivers the technical features...
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Interfacing and Integration
The thing giving us the most heartburn is trying to figure out how Epic's systems and HIllrom's...
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ROI / Cost
The upgrades for the Voalte platform are expensive, and we don't get fixes along the way unless we...
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Implementation and Training
We went live during the pandemic, so we didn't have Hillrom's typical training. It was all online,...
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Functionality and Upgrades
There are some key things that we want that we can get from an upgrade. There is a lot of potential...
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Functionality and Upgrades
Leveraging Voalte One on the ambulatory side is challenging from a cost perspective because we need...
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ROI / Cost
We use Voalte Me across facilities, and we need to have very clear clinical communication across the...
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Service and Support
Hillrom is not as proactive on the update cycle as other vendors. Multiple times, we have found out...
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Interfacing and Integration
The group texting functionality in the product is not like modern texting applications on a cell...
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Relationship
The product got bought out, and I don't even know who our executive is or who to reach out to. I...
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