Cybersecurity Is Critical in Today's Environment
Voalte Platform
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Subject Expert
Paul Hess
Research Director
Commentary Summary
User Commentary
Director
The vendor's customer service has dramatically gone downhill. We used to have an excellent customer...
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Director
We did an upgrade, and we have been getting error messages in the system. We used to get them...
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Director
The thing I really like about Voalte Me is that we can get our communication anywhere. We can log in...
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Director
Since Voalte has been bought out by Hillrom and then Baxter, our customer service has been lacking a...
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Director
Our sales representative and our customer service person don't know anything, so we are constantly...
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Director
The solution is easy to use for our customers. It makes sense. It is an easy-to-use platform that we...
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Director
The use of the application is not the problem; the problem is how to find and create a role. If I...
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Director
Voalte One is pretty good. The platform is very simple to use. We got an update recently, and the...
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Director
The intuitiveness of the application's setup goes back to the implementation. Without a doubt, the...
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Director
Everything goes back to the implementation. For example, we didn't mandate that every doctor use...
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Director
The vendor's executives are not very proactive, but when we ask for help, they are engaged. Before,...
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Director
Voalte One doesn't drive tangible outcomes; we drive them. Before, the vendor would have a quarterly...
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Director
Based on where we are today, the product does not support our integration goals. For example,...
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Director
Not all of Voalte Me meets our needs. We cannot do some things without a lot of effort and money....
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Director
Hillrom is responsive in many ways, but I would like them to step back and understand the questions...
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Director
Voalte Me is used on a phone, so it relies on WiFi. We debated a lot about a lower gigahertz versus...
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Director
We are seeing an organic use of Voalte One now. Folks are realizing the value of what Voalte One can...
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Director
Voalte One has a lot of promise, and it does a fantastic job. We can stabilize the product...
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Director
There are multiple gaps in the provider workflow that disable our ability to drive outcomes with...
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Director
Hillrom does a fairly good job of ensuring that they are triaging issues appropriately. The support...
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Director
We value our relationship with Hillrom, and we really like what they are doing, but we don't...
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Director
Voalte One is worth the investment. I do feel that the vendor is hearing our concerns. It is just a...
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Director
We are exploring extending the product's capabilities in terms of alerts for our clinical staff and...
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Director
Voalte Me has a bit of a bend to it because there is both the software and the mobile app available...
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Director
Voalte Me is a little more straightforward than other platforms because it requires the end users to...
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Director
Voalte Me is difficult because we ask someone to put it on their personal device. There are maybe 50...
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Director
There were defined requirements created up front, and not all of them are being met. Prior to...
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Director
There has been a historical concern with how Hillrom has handled the Voalte Me platform releases....
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CNIO
Our experience with the product has been pretty phenomenal. The vendor is one of the best I have...
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CNIO
We are having trouble getting the system to integrate with one of our other systems. We have to pay...
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CNIO
The system is pretty easy to use, but it doesn’t have spellcheck, and that drives us crazy. I don’t...
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CNIO
We built on-site support into our contract with the vendor. Our on-site support person has left, so...
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CNIO
The vendor is awfully expensive. I am not getting my money’s worth right now because I don’t have a...
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Analyst/Coordinator
Voalte is active, and I receive frequent reports from them and work with them pretty often. Voalte...
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Analyst/Coordinator
Voalte was purchased by Hillrom and used to be their own separate company. I have observed that...
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Manager
The vendor doesn’t provide us any help with tangible outcomes. Our engineers don’t have direct...
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Manager
We have run into a pretty big issue during this last calendar year with the vendor’s service desk or...
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Manager
I would like the vendor to improve the internal quality control for their training of staff members....
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Manager
I am docking points for integration partly because of the way that we have to manage the directory....
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Manager
The upgrades are probably what we are least satisfied with. There are just some things that we feel...
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Analyst/Coordinator
One of the biggest problems in any healthcare organization is noise. We have people trying to sleep...
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Analyst/Coordinator
A big win with Voalte One is the collaboration between different groups for patient care. For...
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Director
I know all of the clinical-communication platforms that are out there, and Voalte One is the only...
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Director
The training for Voalte One has gotten lighter because the app is more intuitive. We don't have to...
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Director
Hillrom integrates their solutions through a middleware product. It is a different product than the...
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Director
Voalte One is pretty straightforward to use. There are a lot of features that we are waiting to get...
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Director
Hillrom isn't proactive. They are trying to maintain the solution at the point that it is at. They...
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Director
Hillrom’s integrations are for middleware, so we want to make sure that Hillrom is supporting IHE...
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Director
Hillrom’s Voalte products are absolutely part of our long-term plans. They are at the heart of our...
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Director
Hillrom’s upgrades could be improved with more attention to detail for the system builds. We need to...
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Director
Voalte Me works as advertised. There is room for improvement in any new product. Hillrom is not...
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Director
When it comes specifically to Voalte Me’s features, I believe they are delivering on the promises...
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Director
Hillrom’s support is not great; it is one notch lower than average. It is not where it needs to be....
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Director
Hillrom recently transitioned their ticketing systems and the internal system they use to track...
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Director
Hillrom takes feedback, and they appreciate the feedback. They make changes, and we feel those...
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Director
Hillrom’s executive involvement is really good. I have escalated things before to the president of...
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Director
I want Hillrom's leadership to have an acute sense of accountability for an accelerated...
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Director
With the way that our relationship with Hillrom is structured, we don't get nickel-and-dimed. We...
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Director
We can give Voalte One to someone who has never had it before, and it will be a game changer. I...
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Analyst/Coordinator
The system's greatest strength is its directory's ease of use and way of sorting things by name,...
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Analyst/Coordinator
The inventory management that we have is primarily for shared devices, and we have never received...
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Director
I felt supported during our implementation. Hillrom provides pretty decent support for things like...
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Director
The vendor regularly sends out bulletins regarding upcoming upgrades and things like that. I think...
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Director
We have had recent issues that we have had to escalate. I think that Hillrom's executives were very...
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Director
We had some issues with building our recent patient integration. We felt that the vendor could have...
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Director
There could be greater sharing and a stronger sense of community among the vendor's users. Those...
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Analyst/Coordinator
Things are going really well with Voalte Me. We have been expanding Voalte Me more so than anything...
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Analyst/Coordinator
As much as we try to explain things to people, there is some basic functionality that we follow up...
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Analyst/Coordinator
We are not very integrated or interoperable at this point, and that has to do with our own...
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Analyst/Coordinator
It is getting harder and harder for us to get answers to things that we have questions about or...
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Director
I would buy Voalte One again. I appreciate the solution's functionality. We chose Voalte One because...
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Director
Hillrom could improve in terms of keeping customers updated on what the impacts of the next upgrade...
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Director
Our history with Voalte One has been good. The acquisition by Hillrom changed our relationship with...
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Director
I don't feel nickel-and-dimed. Hillrom is pretty fair. However, more than once over the course of...
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Director
For Voalte One, the vendor doesn't provide much training at this point, other than information for...
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Director
The vendor stands out as one of the leaders in integration because they have always strived to be...
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Director
In our environment and for our clinicians, the system functions pretty well, although users always...
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Director
The only instance where the product didn't do what we needed it to do was when we were pursuing a...
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Director
Hillrom has negotiated and worked to keep their promises and deadlines. Hillrom definitely wants the...
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Director
Despite the challenges with some of our projects and the transition from Voalte to Hillrom, I would...
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Manager
The vendor doesn’t keep all their promises because we have a prioritized functionality list that has...
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Manager
The vendor's executive involvement was good with the original Voalte executives, but since the...
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Manager
The product doesn’t have some of the basic functionalities to push the vendor to a spot where they...
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Manager
The vendor needs to focus on the market gaps, the development of priorities, and the quality control...
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Manager
Teams is a formidable competitor right now for Hillrom. As an enterprise communication vendor,...
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Manager
Hillrom keeps all of their promises. That is where things get a little gray for us. We have always...
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Manager
Hillrom is horrible. They are horrendous to work with, and they don't keep their promises.
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Manager
Voalte's implementations were always strong. They were really good at them, and they had a great...
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Manager
Our integrations for the solutions are so complex that the vendor isn't always capable of...
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Manager
The quality of Hillrom's support is horrible. We had great executive relationships with Voalte...
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Manager
We get codes from people in Voalte faster than we do from the correct people because Voalte's people...
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Manager
I highly recommend Voalte Me to others with the caveat that people are going to have to add support....
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Manager
We love Voalte Me. It has been great, and I have watched it evolve from what felt like something...
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Manager
I feel like Hillrom is working on their support. They understand what the product is. I feel like...
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Manager
I don't want this to be a condemnation of Voalte Me. The solution is really, really good, and it...
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Analyst/Coordinator
The product itself is fine. Hillrom has a knowledge base out there. The front-end and user...
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Analyst/Coordinator
Hillrom's people don’t know me from anyone. They might have a relationship with the staff members...
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Analyst/Coordinator
Voalte One is integrated with another product, and that seems to be functioning well.
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Analyst/Coordinator
When somebody calls me using Voalte Me, my phone will make an awful noise, but the call comes...
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Analyst/Coordinator
Voalte came out for implementation services, and the build process was seamless. The education...
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Analyst/Coordinator
Voalte’s support is actually pretty reasonable. They are reasonably quick. They give me what we...
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Analyst/Coordinator
Voalte's support is not proactive. We don’t get notices for any type of upgrades. The vendor doesn’t...
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Analyst/Coordinator
We were coming towards the end of our contract, and not terribly dissatisfied with Voalte Me. But we...
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Analyst/Coordinator
The vendor is not progressive in helping us. There might have been a function that we implemented...
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Analyst/Coordinator
Most notably, one of the things that the vendor promised was that we would be getting phones that...
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Analyst/Coordinator
Voalte has been pretty good about not charging us for every little thing. I am actually surprised...
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Analyst/Coordinator
The implementation went really well, except that our initial hardware actually did not work on our...
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Analyst/Coordinator
We went through a demo of Voalte Me's future functionality. It is all focused on device...
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Analyst/Coordinator
The vendor gave us a very low cost for the first few years. We are paying a good price for talk and...
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Analyst/Coordinator
The solution is very simple to use. It is great for providers to get messages or calls quickly. It...
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Analyst/Coordinator
The Voalte administrative site to manage users is limited in what it can do. It takes time to go...
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Analyst/Coordinator
When looking at endpoints, it would be beneficial to be able to see the history of the user and any...
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Analyst/Coordinator
The staff members who are not providers and have Voalte Me truly like it because it is on their...
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Analyst/Coordinator
One pain point I hear frequently is that at times, the software is slow to load and open, and it...
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Physician
Voalte One is pretty good and super simple to use. The thing I like is that it continues to message...
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Physician
I believe that the long-term plan is to use Voalte One as the messaging hub for the whole health...
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CMIO
Voalte One has been good; the technology is working well and is stable. We have started adapting...
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CMIO
Hillrom hasn’t necessarily pushed a lot of new technology our way, but we have been able to...
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Manager
Our goal is to gain better efficiencies, better adoption, and more streamlined communications. We...
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Manager
I would like for Hillrom to let multiple servers within an organization trust each other. That way,...
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Nurse
We can put Voalte Me on our personal devices. We are careful about who we give that access to, but...
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Nurse
We love Voalte One. Our biggest hurdles are really not anything to do with Voalte One. Our biggest...
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Nurse
I would like the ability to log in to more than just one module of the platform at the same time. So...
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Nurse
We get reports periodically, and Voalte One has cut down on our phone calls in the hospitals...
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Nurse
Voalte Me isn't super maintenance intensive. Troubleshooting is our main challenge, and that is...
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Nurse
A big ask that we get from our analysts is for a test environment of some sort in the system. There...
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Director
Anytime there is a new enhancement or new functionality, Hillrom tries to charge us for more...
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Director
Voalte One definitely supports our integration goals and drives outcomes for us. The system is...
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Director
Our biggest challenge is that Hillrom isn't responsive with updates and giving us the information...
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Director
I don't know whether we will have Voalte One in 12 months, but if I were to project our satisfaction...
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Director
From day one, Voalte One's voice piece hasn't worked and has been a challenge. There has always been...
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Analyst/Coordinator
I don’t think we have had any actual enhancements or improvements to the product in the last year.
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Analyst/Coordinator
A major strength of the system is that we are able to navigate through and contact staff members who...
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Analyst/Coordinator
With the group messaging functionality, we can send a message to a group of people, but once we...
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Analyst/Coordinator
Hillrom doesn't charge us for every little thing. We are really pleased about that. We had some...
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Analyst/Coordinator
Hillrom is very proactive. We had something happen, and the vendor called us to check on things....
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Analyst/Coordinator
Voalte One has been really easy to use. We have a lot of staff members, and they have an easy time...
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Analyst/Coordinator
It would be nice if users could change their own ringtones at the profile level. That is a global...
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Analyst/Coordinator
We are in the process of renewing our contract with Hillrom. Any vendor in the healthcare space uses...
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Analyst/Coordinator
After being a client for so long, we have developed some good connections. The vendor was purchased...
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Analyst/Coordinator
Voalte Me has one ecosystem and one directory. The directory shows who is working and who is taking...
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Analyst/Coordinator
We would like to improve the system's overall stability and integration. We want to look at how we...
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Analyst/Coordinator
We typically give Voalte One to our 24/7 care staff members so that they have the ability to quickly...
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Analyst/Coordinator
We have a lot of users in the system, and that can affect the system's performance. We are looking...
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CMO
We were able to build our team communication by using Voalte Me. Now, our teams are able to...
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CMO
The vendor's executives were engaged. They were involved in meetings, and they were available during...
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CMO
I haven't noticed anything with the transition to Hillrom except that the solution has gotten better...
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CMO
The solution's communication workflows were up to us to figure out. The vendor helped us adapt them,...
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CMO
We did a lot of virtual and hands-on training because of the way that the device operates.
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CMO
We made the decision to move to Voalte One for bidirectional and clinical communication. Voalte One...
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CMO
Our people love Voalte One. We send out over a million text messages a month and do around half a...
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Analyst/Coordinator
Voalte One has occasional complications with updates, and it is difficult to navigate. I am a little...
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Analyst/Coordinator
We haven’t really asked for a whole lot since the Hillrom acquisition of Voalte. I can’t really say...
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Analyst/Coordinator
The product’s major strength is still allowing us to communicate within our organization. I have not...
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Analyst/Coordinator
I am not sure whether my issue is more of a problem with the host device of Voalte Me, but there...
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Analyst/Coordinator
Voalte Me is a big deal and is very useful because a lot of providers do not want to carry a Voalte...
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Analyst/Coordinator
Lately, I have been opening a flurry of tickets with Hillrom's support. A couple of my tickets are...
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Analyst/Coordinator
We are not on the most current version of the system. I believe that our plan is to hold out until...
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Analyst/Coordinator
Voalte One is absolutely integral to our hospital's functions. It is really important that our...
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Analyst/Coordinator
I didn't know that there were newer versions of Voalte One for a while. I had to find out on my own...
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Analyst/Coordinator
I like Voalte One's ability to use certain servers to communicate with the outside world. That is...
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Manager
The fact that we as a hospital have a clinical communications platform at all is a really big deal....
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Manager
The system is pretty expensive, and we don’t use it to its full capacity. I am satisfied with what...
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Manager
There are some really great things about Voalte One. There are also some things that are really hard...
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Manager
I am not sure whether we would purchase this system again. The system is definitely a market leader,...
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Manager
Hillrom's support materials aren't great. We have dedicated people on-site who help us with the...
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Manager
The quality of the vendor's support has gone down since the acquisition. They have outstanding...
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Manager
Voalte One became a product our clinicians couldn't live without 15 minutes after it went live. If...
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Analyst/Coordinator
The system is very easy for me. I haven’t heard of any users reporting any problems with it either....
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Analyst/Coordinator
We sometimes get really good support from the vendor, and other times we don’t. The vendor's service...
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Analyst/Coordinator
If I were buying a system myself, I wouldn't purchase Voalte One again. I would go with another...
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Analyst/Coordinator
The system is expensive. We pay up front for every little thing, but if I reach out to the vendor,...
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Analyst/Coordinator
The system is easy to upgrade, and we don't get many questions about how to use it. The first couple...
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Analyst/Coordinator
We are moving off of the product for financial reasons. The systems back end user interface for...
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Analyst/Coordinator
There are some really nifty things the system can do, but I don’t have the basics there. We are...
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Analyst/Coordinator
We have made all of our providers accessible to anyone at the organization, using Voalte One. We...
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Analyst/Coordinator
We are setting up meetings with the vendor to take a look at what we have and haven't implemented...
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Analyst/Coordinator
The system does what it is supposed to do as long as organizations have implemented it correctly....
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Analyst/Coordinator
The end users have picked up on the system easily and quickly. They are all pretty familiar with...
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Analyst/Coordinator
The vendor has had some updates but has been very poor at communicating updates to us. There were...
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Analyst/Coordinator
Every hospital I have worked with has had additions in the last couple of years. Walls that used to...
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Analyst/Coordinator
Most of the time, the vendor's support is fairly quick and helpful. I have had a couple of instances...
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Analyst/Coordinator
The vendor's service teams don’t come to us looking to get us updates and see how we are doing. We...
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Analyst/Coordinator
Within the scope of nursing communication, the system is good at driving tangible outcomes. I have...
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Analyst/Coordinator
If the decision were up to me, I would buy the product again, but I would do a proper implementation...
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Analyst/Coordinator
I can’t think of anything the vendor hasn’t done that they said they would do. They also lean more...
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Analyst/Coordinator
Most of the other applications that we planned to leverage through this system are not panning out...
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Manager
We like Voalte Me a lot, and we enjoy using it. I don’t know of any promises that haven’t been met...
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Director
I have no complaints about Voalte Me. The system has never gone down. It has been reliable, and I...
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Director
All of our training for Voalte Me was internal. The setup was so easy. I got an email, and I could...
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Manager
We couldn't live without Voalte Me. Our staff members love the solution's communication benefits. We...
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Manager
Hillrom calls us to let us know when something is down. We recently had their highest-level people...
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Manager
We have always had a really good relationship with the vendor. Their stability and support really...
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Analyst/Coordinator
The Voalte One phones integrate with our nurse call system, so when an alarm comes in from a room,...
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Analyst/Coordinator
Our users can't go online with their Voalte One phones or make outside phone calls. Once users walk...
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Analyst/Coordinator
If we have Wi-Fi issues, Voalte One goes down. If the phones didn't operate on the Wi-Fi, that would...
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Analyst/Coordinator
The doctors can log in to Voalte Me and use it from home. They can also put the application on their...
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Analyst/Coordinator
If we have any issues, I can reach out to our Voalte Me representative. That person is able to do...
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Analyst/Coordinator
Voalte Me is expensive, but it is cheaper than some of the other options we have had.
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CNIO
People like Voalte Me because it is so secure and timely. People can send off a text without getting...
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CNIO
We went through a big upgrade with Hillrom. I was on the fence about whether the system would be...
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CNIO
The Hillrom acquisition is going to be part of a giant conglomerate, so the vendor is pushing things...
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CNIO
The company is in a transition period because they were taken over by Hillrom. They are...
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CNIO
We had a problem with a phone that we purchased through Voalte, and we talked to them about this...
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Manager
I am hoping our satisfaction will go up in the future. Hillrom needs to release v.4, which is...
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Manager
Hillrom has deeper pockets now than they did when we first purchased the system, so we are getting...
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Manager
We basically deployed Voalte One to everyone. It is amazing how it has changed our lives. It is also...
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Manager
The providers don’t like Voalte One because it wasn't geared toward them. It wasn’t specific to...
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Manager
When we call, we get the first-line support people, and they basically just take our information and...
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Manager
I am highly confident that Voalte is able to achieve all of our desired outcomes because of the...
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Manager
We were able to have COVID-19 awareness for particular patients and rooms. Just being able to...
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Manager
Voalte Me speaks for itself. We wouldn’t know what to do without it in terms of communication. We...
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Manager
It would be great for Hillrom to partner with our executive leadership in regards to technology and...
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Analyst/Coordinator
The challenge is just in usability for the end users on our Voalte One phones. The physicians have...
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Analyst/Coordinator
Voalte has dropped significantly with their executive involvement. They were purchased by Hillrom....
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Analyst/Coordinator
Voalte has made a lot of improvements to Voalte Me that have really helped drive engagement with our...
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Analyst/Coordinator
Voalte is very responsive, but their proactivity is in the middle. They could be a little more...
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Analyst/Coordinator
The gap is in the product's integration abilities. The requirements for integration are very...
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Analyst/Coordinator
Voalte Me is still bleeding edge. The vendor is still ahead of the game. Whether the product is...
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Manager
Hillrom is very responsive. I can pick up the phone and get ahold of our representatives. When I ask...
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Manager
I would tell others that are interested in the tool that they can expect a product that is well...
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Manager
Voalte One integrates with everything, and that is really good. Voalte One is as good as anything...
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Analyst/Coordinator
On the new version, the changes that the vendor has made allow my staff members to be more detailed...
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Analyst/Coordinator
Voalte One is very user friendly. It lends itself to the staff.
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Analyst/Coordinator
The only thing I would love to see enhanced in Voalte One is that when Hillrom purchased the system...
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Analyst/Coordinator
Voalte Me is very popular among the providers. It is easy to use and was recently packed with great...
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Director
In regard to our relationship with the vendor, the vendor is very helpful, open, engaging, and...
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Director
There are limits sometimes in terms of getting the information. That may be the nature of the design...
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Director
Our usage of the system is impacted because some providers don't use the system. I know that a group...
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Director
I can find out who the charge nurse is. I can go to Voalte One, look for the role and department,...
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Director
Today, the product is part of our long-term plans. We are going to work on our clinical strategy and...
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Director
We have had issues with the app not working sometimes or with call quality being bad. We have talked...
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Director
We told the vendor about COVID-19 and the impact on our business and that we were looking for...
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Director
The vendor provides a platform that allows us to make a few calls and alarms, and we can text....
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Director
The challenges are with the integration, but the limitations are with patient context. There is no...
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Director
The design and system have a product problem. There is a combination. I do want to extend the...
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Manager
The vendor has a third-party middleware they recommend. That is expensive, so we chose not to...
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Manager
I highly recommend this product. We have been challenging the vendor's software, but they have been...
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Manager
People love this product. It is pretty intuitive. Some people have multiple roles they have to...
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Manager
The vendor is delivering and fixing the issues that we have had. Voalte is very good at responding...
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Manager
We are trying to figure out what we are going to do because the scheduling engine that we have isn't...
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Manager
Hillrom avoids nickel-and-diming. With some of the issues we have had, we have never gotten an extra...
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