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User Commentary

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Director

The vendor's customer service has dramatically gone downhill. We used to have an excellent customer...

Oct 2021
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Director

We did an upgrade, and we have been getting error messages in the system. We used to get them...

Oct 2021
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Director

The thing I really like about Voalte Me is that we can get our communication anywhere. We can log in...

Oct 2021
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Director

Since Voalte has been bought out by Hillrom and then Baxter, our customer service has been lacking a...

Oct 2021
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Director

Our sales representative and our customer service person don't know anything, so we are constantly...

Oct 2021
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Director

The solution is easy to use for our customers. It makes sense. It is an easy-to-use platform that we...

Oct 2021
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Director

The use of the application is not the problem; the problem is how to find and create a role. If I...

Oct 2021
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Director

Voalte One is pretty good. The platform is very simple to use. We got an update recently, and the...

Oct 2021
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Director

The intuitiveness of the application's setup goes back to the implementation. Without a doubt, the...

Oct 2021
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Director

Everything goes back to the implementation. For example, we didn't mandate that every doctor use...

Oct 2021
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Director

The vendor's executives are not very proactive, but when we ask for help, they are engaged. Before,...

Oct 2021
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Director

Voalte One doesn't drive tangible outcomes; we drive them. Before, the vendor would have a quarterly...

Oct 2021
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Director

Based on where we are today, the product does not support our integration goals. For example,...

Oct 2021
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Director

Not all of Voalte Me meets our needs. We cannot do some things without a lot of effort and money....

Oct 2021
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Director

Hillrom is responsive in many ways, but I would like them to step back and understand the questions...

Oct 2021
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Director

Voalte Me is used on a phone, so it relies on WiFi. We debated a lot about a lower gigahertz versus...

Oct 2021
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Director

We are seeing an organic use of Voalte One now. Folks are realizing the value of what Voalte One can...

Oct 2021
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Director

Voalte One has a lot of promise, and it does a fantastic job. We can stabilize the product...

Oct 2021
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Director

There are multiple gaps in the provider workflow that disable our ability to drive outcomes with...

Oct 2021
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Director

Hillrom does a fairly good job of ensuring that they are triaging issues appropriately. The support...

Oct 2021
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Director

We value our relationship with Hillrom, and we really like what they are doing, but we don't...

Oct 2021
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Director

Voalte One is worth the investment. I do feel that the vendor is hearing our concerns. It is just a...

Oct 2021
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Director

We are exploring extending the product's capabilities in terms of alerts for our clinical staff and...

Oct 2021
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Director

Voalte Me has a bit of a bend to it because there is both the software and the mobile app available...

Oct 2021
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Director

Voalte Me is a little more straightforward than other platforms because it requires the end users to...

Oct 2021
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Director

Voalte Me is difficult because we ask someone to put it on their personal device. There are maybe 50...

Oct 2021
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Director

There were defined requirements created up front, and not all of them are being met. Prior to...

Oct 2021
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Director

There has been a historical concern with how Hillrom has handled the Voalte Me platform releases....

Oct 2021
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CNIO

Our experience with the product has been pretty phenomenal. The vendor is one of the best I have...

Sep 2021
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CNIO

We are having trouble getting the system to integrate with one of our other systems. We have to pay...

Sep 2021
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CNIO

The system is pretty easy to use, but it doesn’t have spellcheck, and that drives us crazy. I don’t...

Sep 2021
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CNIO

We built on-site support into our contract with the vendor. Our on-site support person has left, so...

Sep 2021
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CNIO

The vendor is awfully expensive. I am not getting my money’s worth right now because I don’t have a...

Sep 2021
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Analyst/Coordinator

Voalte is active, and I receive frequent reports from them and work with them pretty often. Voalte...

Sep 2021
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Analyst/Coordinator

Voalte was purchased by Hillrom and used to be their own separate company. I have observed that...

Sep 2021
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Manager

The vendor doesn’t provide us any help with tangible outcomes. Our engineers don’t have direct...

Sep 2021
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Manager

We have run into a pretty big issue during this last calendar year with the vendor’s service desk or...

Sep 2021
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Manager

I would like the vendor to improve the internal quality control for their training of staff members....

Sep 2021
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Manager

I am docking points for integration partly because of the way that we have to manage the directory....

Sep 2021
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Manager

The upgrades are probably what we are least satisfied with. There are just some things that we feel...

Sep 2021
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Analyst/Coordinator

One of the biggest problems in any healthcare organization is noise. We have people trying to sleep...

Sep 2021
||
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Analyst/Coordinator

A big win with Voalte One is the collaboration between different groups for patient care. For...

Sep 2021
||
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Director

I know all of the clinical-communication platforms that are out there, and Voalte One is the only...

Sep 2021
||
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Director

The training for Voalte One has gotten lighter because the app is more intuitive. We don't have to...

Sep 2021
||
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Director

Hillrom integrates their solutions through a middleware product. It is a different product than the...

Sep 2021
||
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Director

Voalte One is pretty straightforward to use. There are a lot of features that we are waiting to get...

Sep 2021
||
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Director

Hillrom isn't proactive. They are trying to maintain the solution at the point that it is at. They...

Sep 2021
||
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Director

Hillrom’s integrations are for middleware, so we want to make sure that Hillrom is supporting IHE...

Sep 2021
||
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Director

Hillrom’s Voalte products are absolutely part of our long-term plans. They are at the heart of our...

Sep 2021
||
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Director

Hillrom’s upgrades could be improved with more attention to detail for the system builds. We need to...

Sep 2021
||
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Director

Voalte Me works as advertised. There is room for improvement in any new product. Hillrom is not...

Sep 2021
||
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Director

When it comes specifically to Voalte Me’s features, I believe they are delivering on the promises...

Sep 2021
||
(0)
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Director

Hillrom’s support is not great; it is one notch lower than average. It is not where it needs to be....

Sep 2021
||
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Director

Hillrom recently transitioned their ticketing systems and the internal system they use to track...

Sep 2021
||
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Director

Hillrom takes feedback, and they appreciate the feedback. They make changes, and we feel those...

Sep 2021
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Director

Hillrom’s executive involvement is really good. I have escalated things before to the president of...

Sep 2021
||
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Director

I want Hillrom's leadership to have an acute sense of accountability for an accelerated...

Sep 2021
||
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Director

With the way that our relationship with Hillrom is structured, we don't get nickel-and-dimed. We...

Sep 2021
||
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Director

We can give Voalte One to someone who has never had it before, and it will be a game changer. I...

Sep 2021
||
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Analyst/Coordinator

The system's greatest strength is its directory's ease of use and way of sorting things by name,...

Sep 2021
||
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Analyst/Coordinator

The inventory management that we have is primarily for shared devices, and we have never received...

Sep 2021
||
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Director

I felt supported during our implementation. Hillrom provides pretty decent support for things like...

Sep 2021
||
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Director

The vendor regularly sends out bulletins regarding upcoming upgrades and things like that. I think...

Sep 2021
||
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Director

We have had recent issues that we have had to escalate. I think that Hillrom's executives were very...

Sep 2021
||
(0)
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Director

We had some issues with building our recent patient integration. We felt that the vendor could have...

Sep 2021
||
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Director

There could be greater sharing and a stronger sense of community among the vendor's users. Those...

Sep 2021
||
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Analyst/Coordinator

Things are going really well with Voalte Me. We have been expanding Voalte Me more so than anything...

Sep 2021
||
(0)
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Analyst/Coordinator

As much as we try to explain things to people, there is some basic functionality that we follow up...

Sep 2021
||
(0)
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Analyst/Coordinator

We are not very integrated or interoperable at this point, and that has to do with our own...

Sep 2021
||
(0)
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Analyst/Coordinator

It is getting harder and harder for us to get answers to things that we have questions about or...

Sep 2021
||
(0)
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Director

I would buy Voalte One again. I appreciate the solution's functionality. We chose Voalte One because...

Sep 2021
||
(0)
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Director

Hillrom could improve in terms of keeping customers updated on what the impacts of the next upgrade...

Sep 2021
||
(0)
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Director

Our history with Voalte One has been good. The acquisition by Hillrom changed our relationship with...

Sep 2021
||
(0)
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Director

I don't feel nickel-and-dimed. Hillrom is pretty fair. However, more than once over the course of...

Sep 2021
||
(0)
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Director

For Voalte One, the vendor doesn't provide much training at this point, other than information for...

Sep 2021
||
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Director

The vendor stands out as one of the leaders in integration because they have always strived to be...

Sep 2021
||
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Director

In our environment and for our clinicians, the system functions pretty well, although users always...

Sep 2021
||
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Director

The only instance where the product didn't do what we needed it to do was when we were pursuing a...

Sep 2021
||
(0)
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Director

Hillrom has negotiated and worked to keep their promises and deadlines. Hillrom definitely wants the...

Sep 2021
||
(0)
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Director

Despite the challenges with some of our projects and the transition from Voalte to Hillrom, I would...

Sep 2021
||
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Manager

The vendor doesn’t keep all their promises because we have a prioritized functionality list that has...

Sep 2021
||
(0)
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Manager

The vendor's executive involvement was good with the original Voalte executives, but since the...

Sep 2021
||
(0)
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Manager

The product doesn’t have some of the basic functionalities to push the vendor to a spot where they...

Sep 2021
||
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Manager

The vendor needs to focus on the market gaps, the development of priorities, and the quality control...

Sep 2021
||
(0)
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Manager

Teams is a formidable competitor right now for Hillrom. As an enterprise communication vendor,...

Sep 2021
||
(0)
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Manager

Hillrom keeps all of their promises. That is where things get a little gray for us. We have always...

Sep 2021
||
(0)
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Manager

Hillrom is horrible. They are horrendous to work with, and they don't keep their promises.

Sep 2021
||
(0)
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Manager

Voalte's implementations were always strong. They were really good at them, and they had a great...

Sep 2021
||
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Manager

Our integrations for the solutions are so complex that the vendor isn't always capable of...

Sep 2021
||
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Manager

The quality of Hillrom's support is horrible. We had great executive relationships with Voalte...

Sep 2021
||
(0)
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Manager

We get codes from people in Voalte faster than we do from the correct people because Voalte's people...

Sep 2021
||
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Manager

I highly recommend Voalte Me to others with the caveat that people are going to have to add support....

Sep 2021
||
(0)
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Manager

We love Voalte Me. It has been great, and I have watched it evolve from what felt like something...

Sep 2021
||
(0)
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Manager

I feel like Hillrom is working on their support. They understand what the product is. I feel like...

Sep 2021
||
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Manager

I don't want this to be a condemnation of Voalte Me. The solution is really, really good, and it...

Sep 2021
||
(0)
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Analyst/Coordinator

The product itself is fine. Hillrom has a knowledge base out there. The front-end and user...

Sep 2021
||
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Analyst/Coordinator

Hillrom's people don’t know me from anyone. They might have a relationship with the staff members...

Sep 2021
||
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Analyst/Coordinator

Voalte One is integrated with another product, and that seems to be functioning well.

Sep 2021
||
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Analyst/Coordinator

When somebody calls me using Voalte Me, my phone will make an awful noise, but the call comes...

Sep 2021
||
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Analyst/Coordinator

Voalte came out for implementation services, and the build process was seamless. The education...

Sep 2021
||
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Analyst/Coordinator

Voalte’s support is actually pretty reasonable. They are reasonably quick. They give me what we...

Sep 2021
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Analyst/Coordinator

Voalte's support is not proactive. We don’t get notices for any type of upgrades. The vendor doesn’t...

Sep 2021
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Analyst/Coordinator

We were coming towards the end of our contract, and not terribly dissatisfied with Voalte Me. But we...

Sep 2021
||
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Analyst/Coordinator

The vendor is not progressive in helping us. There might have been a function that we implemented...

Sep 2021
||
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Analyst/Coordinator

Most notably, one of the things that the vendor promised was that we would be getting phones that...

Sep 2021
||
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Analyst/Coordinator

Voalte has been pretty good about not charging us for every little thing. I am actually surprised...

Sep 2021
||
(0)
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Analyst/Coordinator

The implementation went really well, except that our initial hardware actually did not work on our...

Sep 2021
||
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Analyst/Coordinator

We went through a demo of Voalte Me's future functionality. It is all focused on device...

Sep 2021
||
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Analyst/Coordinator

The vendor gave us a very low cost for the first few years. We are paying a good price for talk and...

Sep 2021
||
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Analyst/Coordinator

The solution is very simple to use. It is great for providers to get messages or calls quickly. It...

Aug 2021
||
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Analyst/Coordinator

The Voalte administrative site to manage users is limited in what it can do. It takes time to go...

Aug 2021
||
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Analyst/Coordinator

When looking at endpoints, it would be beneficial to be able to see the history of the user and any...

Aug 2021
||
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Analyst/Coordinator

The staff members who are not providers and have Voalte Me truly like it because it is on their...

Aug 2021
||
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Analyst/Coordinator

One pain point I hear frequently is that at times, the software is slow to load and open, and it...

Aug 2021
||
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Physician

Voalte One is pretty good and super simple to use. The thing I like is that it continues to message...

Aug 2021
||
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Physician

I believe that the long-term plan is to use Voalte One as the messaging hub for the whole health...

Aug 2021
||
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CMIO

Voalte One has been good; the technology is working well and is stable. We have started adapting...

Aug 2021
||
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CMIO

Hillrom hasn’t necessarily pushed a lot of new technology our way, but we have been able to...

Aug 2021
||
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Manager

Our goal is to gain better efficiencies, better adoption, and more streamlined communications. We...

Aug 2021
||
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Manager

I would like for Hillrom to let multiple servers within an organization trust each other. That way,...

Aug 2021
||
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Nurse

We can put Voalte Me on our personal devices. We are careful about who we give that access to, but...

Jul 2021
||
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Nurse

We love Voalte One. Our biggest hurdles are really not anything to do with Voalte One. Our biggest...

Jul 2021
||
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Nurse

I would like the ability to log in to more than just one module of the platform at the same time. So...

Jul 2021
||
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Nurse

We get reports periodically, and Voalte One has cut down on our phone calls in the hospitals...

Jul 2021
||
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Nurse

Voalte Me isn't super maintenance intensive. Troubleshooting is our main challenge, and that is...

Jul 2021
||
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Nurse

A big ask that we get from our analysts is for a test environment of some sort in the system. There...

Jul 2021
||
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Director

Anytime there is a new enhancement or new functionality, Hillrom tries to charge us for more...

Jul 2021
||
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Director

Voalte One definitely supports our integration goals and drives outcomes for us. The system is...

Jul 2021
||
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Director

Our biggest challenge is that Hillrom isn't responsive with updates and giving us the information...

Jul 2021
||
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Director

I don't know whether we will have Voalte One in 12 months, but if I were to project our satisfaction...

Jul 2021
||
(0)
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Director

From day one, Voalte One's voice piece hasn't worked and has been a challenge. There has always been...

Jul 2021
||
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Analyst/Coordinator

I don’t think we have had any actual enhancements or improvements to the product in the last year.

Jul 2021
||
(0)
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Analyst/Coordinator

A major strength of the system is that we are able to navigate through and contact staff members who...

Jul 2021
||
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Analyst/Coordinator

With the group messaging functionality, we can send a message to a group of people, but once we...

Jul 2021
||
(0)
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Analyst/Coordinator

Hillrom doesn't charge us for every little thing. We are really pleased about that. We had some...

Jul 2021
||
(0)
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Analyst/Coordinator

Hillrom is very proactive. We had something happen, and the vendor called us to check on things....

Jul 2021
||
(0)
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Analyst/Coordinator

Voalte One has been really easy to use. We have a lot of staff members, and they have an easy time...

Jul 2021
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Analyst/Coordinator

It would be nice if users could change their own ringtones at the profile level. That is a global...

Jul 2021
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Analyst/Coordinator

We are in the process of renewing our contract with Hillrom. Any vendor in the healthcare space uses...

Jun 2021
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Analyst/Coordinator

After being a client for so long, we have developed some good connections. The vendor was purchased...

Jun 2021
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Analyst/Coordinator

Voalte Me has one ecosystem and one directory. The directory shows who is working and who is taking...

Jun 2021
||
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Analyst/Coordinator

We would like to improve the system's overall stability and integration. We want to look at how we...

Jun 2021
||
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Analyst/Coordinator

We typically give Voalte One to our 24/7 care staff members so that they have the ability to quickly...

Jun 2021
||
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Analyst/Coordinator

We have a lot of users in the system, and that can affect the system's performance. We are looking...

Jun 2021
||
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CMO

We were able to build our team communication by using Voalte Me. Now, our teams are able to...

Jun 2021
||
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CMO

The vendor's executives were engaged. They were involved in meetings, and they were available during...

Jun 2021
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CMO

I haven't noticed anything with the transition to Hillrom except that the solution has gotten better...

Jun 2021
||
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CMO

The solution's communication workflows were up to us to figure out. The vendor helped us adapt them,...

Jun 2021
||
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CMO

We did a lot of virtual and hands-on training because of the way that the device operates.

Jun 2021
||
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CMO

We made the decision to move to Voalte One for bidirectional and clinical communication. Voalte One...

Jun 2021
||
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CMO

Our people love Voalte One. We send out over a million text messages a month and do around half a...

Jun 2021
||
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Analyst/Coordinator

Voalte One has occasional complications with updates, and it is difficult to navigate. I am a little...

May 2021
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Analyst/Coordinator

We haven’t really asked for a whole lot since the Hillrom acquisition of Voalte. I can’t really say...

May 2021
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Analyst/Coordinator

The product’s major strength is still allowing us to communicate within our organization. I have not...

May 2021
||
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Analyst/Coordinator

I am not sure whether my issue is more of a problem with the host device of Voalte Me, but there...

May 2021
||
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Analyst/Coordinator

Voalte Me is a big deal and is very useful because a lot of providers do not want to carry a Voalte...

May 2021
||
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Analyst/Coordinator

Lately, I have been opening a flurry of tickets with Hillrom's support. A couple of my tickets are...

May 2021
||
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Analyst/Coordinator

We are not on the most current version of the system. I believe that our plan is to hold out until...

May 2021
||
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Analyst/Coordinator

Voalte One is absolutely integral to our hospital's functions. It is really important that our...

May 2021
||
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Analyst/Coordinator

I didn't know that there were newer versions of Voalte One for a while. I had to find out on my own...

May 2021
||
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Analyst/Coordinator

I like Voalte One's ability to use certain servers to communicate with the outside world. That is...

May 2021
||
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Manager

The fact that we as a hospital have a clinical communications platform at all is a really big deal....

Mar 2021
||
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Manager

The system is pretty expensive, and we don’t use it to its full capacity. I am satisfied with what...

Mar 2021
||
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Manager

There are some really great things about Voalte One. There are also some things that are really hard...

Mar 2021
||
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Manager

I am not sure whether we would purchase this system again. The system is definitely a market leader,...

Mar 2021
||
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Manager

Hillrom's support materials aren't great. We have dedicated people on-site who help us with the...

Mar 2021
||
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Manager

The quality of the vendor's support has gone down since the acquisition. They have outstanding...

Mar 2021
||
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Manager

Voalte One became a product our clinicians couldn't live without 15 minutes after it went live. If...

Mar 2021
||
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Analyst/Coordinator

The system is very easy for me. I haven’t heard of any users reporting any problems with it either....

Mar 2021
||
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Analyst/Coordinator

We sometimes get really good support from the vendor, and other times we don’t. The vendor's service...

Mar 2021
||
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Analyst/Coordinator

If I were buying a system myself, I wouldn't purchase Voalte One again. I would go with another...

Mar 2021
||
(0)
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Analyst/Coordinator

The system is expensive. We pay up front for every little thing, but if I reach out to the vendor,...

Mar 2021
||
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Analyst/Coordinator

The system is easy to upgrade, and we don't get many questions about how to use it. The first couple...

Mar 2021
||
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Analyst/Coordinator

We are moving off of the product for financial reasons. The systems back end user interface for...

Mar 2021
||
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Analyst/Coordinator

There are some really nifty things the system can do, but I don’t have the basics there. We are...

Mar 2021
||
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Analyst/Coordinator

We have made all of our providers accessible to anyone at the organization, using Voalte One. We...

Mar 2021
||
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Analyst/Coordinator

We are setting up meetings with the vendor to take a look at what we have and haven't implemented...

Mar 2021
||
(0)
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Analyst/Coordinator

The system does what it is supposed to do as long as organizations have implemented it correctly....

Mar 2021
||
(0)
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Analyst/Coordinator

The end users have picked up on the system easily and quickly. They are all pretty familiar with...

Mar 2021
||
(0)
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Analyst/Coordinator

The vendor has had some updates but has been very poor at communicating updates to us. There were...

Mar 2021
||
(0)
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Analyst/Coordinator

Every hospital I have worked with has had additions in the last couple of years. Walls that used to...

Mar 2021
||
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Analyst/Coordinator

Most of the time, the vendor's support is fairly quick and helpful. I have had a couple of instances...

Mar 2021
||
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Analyst/Coordinator

The vendor's service teams don’t come to us looking to get us updates and see how we are doing. We...

Mar 2021
||
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Analyst/Coordinator

Within the scope of nursing communication, the system is good at driving tangible outcomes. I have...

Mar 2021
||
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Analyst/Coordinator

If the decision were up to me, I would buy the product again, but I would do a proper implementation...

Mar 2021
||
(0)
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Analyst/Coordinator

I can’t think of anything the vendor hasn’t done that they said they would do. They also lean more...

Mar 2021
||
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Analyst/Coordinator

Most of the other applications that we planned to leverage through this system are not panning out...

Mar 2021
||
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Manager

We like Voalte Me a lot, and we enjoy using it. I don’t know of any promises that haven’t been met...

Mar 2021
||
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Director

I have no complaints about Voalte Me. The system has never gone down. It has been reliable, and I...

Feb 2021
||
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Director

All of our training for Voalte Me was internal. The setup was so easy. I got an email, and I could...

Feb 2021
||
(0)
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Manager

We couldn't live without Voalte Me. Our staff members love the solution's communication benefits. We...

Feb 2021
||
(0)
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Manager

Hillrom calls us to let us know when something is down. We recently had their highest-level people...

Feb 2021
||
(0)
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Manager

We have always had a really good relationship with the vendor. Their stability and support really...

Feb 2021
||
(0)
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Analyst/Coordinator

The Voalte One phones integrate with our nurse call system, so when an alarm comes in from a room,...

Feb 2021
||
(0)
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Analyst/Coordinator

Our users can't go online with their Voalte One phones or make outside phone calls. Once users walk...

Feb 2021
||
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Analyst/Coordinator

If we have Wi-Fi issues, Voalte One goes down. If the phones didn't operate on the Wi-Fi, that would...

Feb 2021
||
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Analyst/Coordinator

The doctors can log in to Voalte Me and use it from home. They can also put the application on their...

Feb 2021
||
(0)
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Analyst/Coordinator

If we have any issues, I can reach out to our Voalte Me representative. That person is able to do...

Feb 2021
||
(0)
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Analyst/Coordinator

Voalte Me is expensive, but it is cheaper than some of the other options we have had.

Feb 2021
||
(0)
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CNIO

People like Voalte Me because it is so secure and timely. People can send off a text without getting...

Feb 2021
||
(0)
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CNIO

We went through a big upgrade with Hillrom. I was on the fence about whether the system would be...

Feb 2021
||
(0)
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CNIO

The Hillrom acquisition is going to be part of a giant conglomerate, so the vendor is pushing things...

Feb 2021
||
(0)
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CNIO

The company is in a transition period because they were taken over by Hillrom. They are...

Feb 2021
||
(0)
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CNIO

We had a problem with a phone that we purchased through Voalte, and we talked to them about this...

Feb 2021
||
(0)
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Manager

I am hoping our satisfaction will go up in the future. Hillrom needs to release v.4, which is...

Feb 2021
||
(0)
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Manager

Hillrom has deeper pockets now than they did when we first purchased the system, so we are getting...

Feb 2021
||
(0)
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Manager

We basically deployed Voalte One to everyone. It is amazing how it has changed our lives. It is also...

Feb 2021
||
(0)
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Manager

The providers don’t like Voalte One because it wasn't geared toward them. It wasn’t specific to...

Feb 2021
||
(0)
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Manager

When we call, we get the first-line support people, and they basically just take our information and...

Feb 2021
||
(0)
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Manager

I am highly confident that Voalte is able to achieve all of our desired outcomes because of the...

Feb 2021
||
(0)
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Manager

We were able to have COVID-19 awareness for particular patients and rooms. Just being able to...

Feb 2021
||
(0)
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Manager

Voalte Me speaks for itself. We wouldn’t know what to do without it in terms of communication. We...

Jan 2021
||
(0)
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Manager

It would be great for Hillrom to partner with our executive leadership in regards to technology and...

Jan 2021
||
(0)
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Analyst/Coordinator

The challenge is just in usability for the end users on our Voalte One phones. The physicians have...

Jan 2021
||
(0)
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Analyst/Coordinator

Voalte has dropped significantly with their executive involvement. They were purchased by Hillrom....

Jan 2021
||
(0)
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Analyst/Coordinator

Voalte has made a lot of improvements to Voalte Me that have really helped drive engagement with our...

Jan 2021
||
(0)
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Analyst/Coordinator

Voalte is very responsive, but their proactivity is in the middle. They could be a little more...

Jan 2021
||
(0)
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Analyst/Coordinator

The gap is in the product's integration abilities. The requirements for integration are very...

Jan 2021
||
(0)
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Analyst/Coordinator

Voalte Me is still bleeding edge. The vendor is still ahead of the game. Whether the product is...

Jan 2021
||
(0)
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Manager

Hillrom is very responsive. I can pick up the phone and get ahold of our representatives. When I ask...

Jan 2021
||
(0)
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Manager

I would tell others that are interested in the tool that they can expect a product that is well...

Jan 2021
||
(0)
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Manager

Voalte One integrates with everything, and that is really good. Voalte One is as good as anything...

Jan 2021
||
(0)
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Analyst/Coordinator

On the new version, the changes that the vendor has made allow my staff members to be more detailed...

Jan 2021
||
(0)
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Analyst/Coordinator

Voalte One is very user friendly. It lends itself to the staff.

Jan 2021
||
(0)
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Analyst/Coordinator

The only thing I would love to see enhanced in Voalte One is that when Hillrom purchased the system...

Jan 2021
||
(0)
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Analyst/Coordinator

Voalte Me is very popular among the providers. It is easy to use and was recently packed with great...

Jan 2021
||
(0)
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Director

In regard to our relationship with the vendor, the vendor is very helpful, open, engaging, and...

Jan 2021
||
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Director

There are limits sometimes in terms of getting the information. That may be the nature of the design...

Jan 2021
||
(0)
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Director

Our usage of the system is impacted because some providers don't use the system. I know that a group...

Jan 2021
||
(0)
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Director

I can find out who the charge nurse is. I can go to Voalte One, look for the role and department,...

Jan 2021
||
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Director

Today, the product is part of our long-term plans. We are going to work on our clinical strategy and...

Jan 2021
||
(0)
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Director

We have had issues with the app not working sometimes or with call quality being bad. We have talked...

Jan 2021
||
(0)
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Director

We told the vendor about COVID-19 and the impact on our business and that we were looking for...

Jan 2021
||
(0)
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Director

The vendor provides a platform that allows us to make a few calls and alarms, and we can text....

Jan 2021
||
(0)
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Director

The challenges are with the integration, but the limitations are with patient context. There is no...

Jan 2021
||
(0)
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Director

The design and system have a product problem. There is a combination. I do want to extend the...

Jan 2021
||
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Manager

The vendor has a third-party middleware they recommend. That is expensive, so we chose not to...

Jan 2021
||
(0)
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Manager

I highly recommend this product. We have been challenging the vendor's software, but they have been...

Jan 2021
||
(0)
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Manager

People love this product. It is pretty intuitive. Some people have multiple roles they have to...

Jan 2021
||
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Manager

The vendor is delivering and fixing the issues that we have had. Voalte is very good at responding...

Jan 2021
||
(0)
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Manager

We are trying to figure out what we are going to do because the scheduling engine that we have isn't...

Jan 2021
||
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Manager

Hillrom avoids nickel-and-diming. With some of the issues we have had, we have never gotten an extra...

Jan 2021
||