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Paul Hess

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User Commentary

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Director

Service and Support

In regard to our relationship with the vendor, the vendor is very helpful, open, engaging, and...

Jan 2021
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Director

Functionality and Upgrades

There are limits sometimes in terms of getting the information. That may be the nature of the design...

Jan 2021
(0)
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Director

Functionality and Upgrades

Our usage of the system is impacted because some providers don't use the system. I know that a group...

Jan 2021
(0)
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Director

Functionality and Upgrades

I can find out who the charge nurse is. I can go to Voalte One, look for the role and department,...

Jan 2021
(0)
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Director

Other Observations & Comments

Today, the product is part of our long-term plans. We are going to work on our clinical strategy and...

Jan 2021
(0)
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Director

Service and Support

We have had issues with the app not working sometimes or with call quality being bad. We have talked...

Jan 2021
(0)
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Director

Service and Support

We told the vendor about COVID-19 and the impact on our business and that we were looking for...

Jan 2021
(0)
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Director

Interfacing and Integration

The vendor provides a platform that allows us to make a few calls and alarms, and we can text....

Jan 2021
(0)
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Director

Interfacing and Integration

The challenges are with the integration, but the limitations are with patient context. There is no...

Jan 2021
(0)
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Director

Functionality and Upgrades

The design and system have a product problem. There is a combination. I do want to extend the...

Jan 2021
(0)
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Manager

Interfacing and Integration

The vendor has a third-party middleware they recommend. That is expensive, so we chose not to...

Jan 2021
(0)
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Manager

Service and Support

I highly recommend this product. We have been challenging the vendor's software, but they have been...

Jan 2021
(0)
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Manager

Functionality and Upgrades

People love this product. It is pretty intuitive. Some people have multiple roles they have to...

Jan 2021
(0)
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Manager

Service and Support

The vendor is delivering and fixing the issues that we have had. Voalte is very good at responding...

Jan 2021
(0)
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Manager

Other Observations & Comments

We are trying to figure out what we are going to do because the scheduling engine that we have isn't...

Jan 2021
(0)
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Manager

ROI / Cost (care and feeding)

Hillrom avoids nickel-and-diming. With some of the issues we have had, we have never gotten an extra...

Jan 2021
(0)
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Manager

Relationship

When we made this investment, we definitely saw Hilrom as a long-term partner. Voalte One works as...

Jan 2021
(0)
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Manager

Future Outlook

There are some features that we really want that are not available yet. Once we get those things...

Jan 2021
(0)
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Director

Other Observations & Comments

When it comes to recommending this product, Hillrom’s market is getting more congested, and I’d...

Jan 2021
(0)
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Director

Functionality and Upgrades

We are actually struggling a little bit on some adoption points, especially with the introduction to...

Jan 2021
(0)
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Director

ROI / Cost (care and feeding)

We aren’t getting nickel-and-dimed anymore. We transitioned to an enterprise license with Hillrom,...

Jan 2021
(0)
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Director

Technology

If Hillrom could do anything to make the ease of use better, it would be general UI changes, group...

Jan 2021
(0)
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Director

Relationship

When I had to include vendor executives, we had some good involvement. One of the executives has...

Jan 2021
(0)
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Director

Functionality and Upgrades

Hillrom is in kind of a difficult space around BYOD and physicians trying to support a multitude of...

Jan 2021
(0)
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Director

Functionality and Upgrades

We just went through an upgrade, and it was seamless. We were up in half the time we thought it...

Jan 2021
(0)
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Director

Functionality and Upgrades

Hillrom implements some of the enhancements we have asked for, but they don’t seem to be going into...

Jan 2021
(0)
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Director

Other Observations & Comments

Hillrom has a gap in native piece support. It doesn’t work very well, so we don’t use it. However,...

Jan 2021
(0)
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Director

Other Observations & Comments

When providers get alarms on their phone from the patient monitor or telemetry, they can swipe the...

Jan 2021
(0)
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Director

Other Observations & Comments

Our satisfaction with the vendor may drop a little in the next year because there are things that...

Jan 2021
(0)
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Director

Other Observations & Comments

Our experience has been the same since the acquisition. I still have all the same contacts. The...

Jan 2021
(0)
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Director

Relationship

The vendor has always been super involved. I have everyone's phone numbers and can text anyone...

Jan 2021
(0)
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Director

Functionality and Upgrades

Product outages are very interesting because Voalte Me is a network-dependent item. When there is a...

Jan 2021
(0)
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Director

Future Outlook

Going forward, all of our growth, with maybe one or two exceptions, is going to be with Voalte Me.

Dec 2020
(0)
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Director

Functionality and Upgrades

Voalte Me is deceptively simple, but what drives it is a bit of the directory structure and how we...

Dec 2020
(0)
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Manager

ROI / Cost (care and feeding)

Since the acquisition, there has been a little bit more emphasis on trying to extract more costs on...

Nov 2020
(0)
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Analyst/Coordinator

Other Observations & Comments

I am not sure whether the vendor has kept their promises. I wasn't involved in that part, but based...

Oct 2020
(0)
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Director

Interfacing and Integration

I would rate the platform low for integration and interoperability. I try to be as fair as possible,...

Oct 2020
(0)
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Director

Relationship

The vendor has done well with delivering new technology. The company got bought by Hillrom a while...

Oct 2020
(0)
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Director

Future Outlook

We are replacing Voalte One because we got another product included in a contract with another...

Oct 2020
(0)
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CIO

Relationship

I haven't had to reach out to any Hillrom executives. We have a customer satisfaction manager I deal...

Oct 2020
(0)
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Director

Functionality and Upgrades

Voalte Me has good ease of use for the end user. The user interface is extremely intuitive, and not...

Oct 2020
(0)
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 or  to see details.

Director

Functionality and Upgrades

The vendor’s support during the COVID-19 crisis is a little hard to gauge because we really haven’t...

Oct 2020
(0)
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CIO

Other Observations & Comments

In terms of Voalte Me's ease of use, the problem is not so much the product as it is how we deploy...

Oct 2020
(0)
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Analyst/Coordinator

Implementation and Training

I was highly satisfied with the implementation services. We haven't had much new training on the system....

Oct 2020
(0)
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Analyst/Coordinator

Interfacing and Integration

We are satisfied in terms of the integration with our nurse call system and the HL7 transactions...

Oct 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

The functionality is meeting our needs. I am satisfied. Voalte Me can be set up to have alerts come...

Oct 2020
(0)
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Analyst/Coordinator

Relationship

The ongoing support is very good. We are very happy with the executive involvement. Hillrom...

Oct 2020
(0)
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Manager

ROI / Cost (care and feeding)

Our service agreement doubled this year. I understand why Hillrom did that, but they didn’t give us...

Oct 2020
(0)
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Manager

Service and Support

We used to have on-site support, but Hillrom doesn’t provide that anymore.

Oct 2020
(0)
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Manager

Functionality and Upgrades

We recently found out that there were some glitches with the iOS version and our version of Voalte...

Oct 2020
(0)
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Manager

Service and Support

It is hard to get ahold of the people we need to talk to at Hillrom. Someone replies, but then the...

Oct 2020
(0)
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Analyst/Coordinator

Other Observations & Comments

Overall, Voalte One is very inpatient focused, and we are an ambulatory clinic. Some of the...

Oct 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

We have to call redirect for our infusion nurses. If the nurses don't answer the phone, the call...

Oct 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

We would like the ability for every user to customize his or her own ring tone. All of the nurses...

Oct 2020
(0)
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Analyst/Coordinator

Service and Support

The people that I work with closely at Hillrom have all been very helpful and great at accommodating...

Oct 2020
(0)
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Manager

ROI / Cost (care and feeding)

I would buy Voalte Me again. I am not sure what else is out there, but I don’t have any problems...

Oct 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

There are some quirks with the system and with the notifications. A lot of the time, the resolution...

Oct 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

Everyone wants to be able to preview texts on Voalte Me. Our physicians are very busy, and when they...

Oct 2020
(0)
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Director

Relationship

Other than a few small billing glitches, I don’t really think we felt much of anything with the...

Sep 2020
(0)
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Director

Functionality and Upgrades

We are strategically aligned and are expanding Voalte One. The product quality is great. Voalte One...

Sep 2020
(0)
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Director

Relationship

The executive involvement from Hillrom isn't all the way there yet, but I do have the executives'...

Sep 2020
(0)
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Director

Functionality and Upgrades

In terms of paging integration, there is only one type of alert, and it is a clinical alert for...

Sep 2020
(0)
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Director

Service and Support

The delivery of new technology from the vendor was good at the start. We went through a period a few...

Sep 2020
(0)
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Director

Service and Support

We have regular calls with our representative; we are constantly in touch with that person.

Sep 2020
(0)
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Director

Functionality and Upgrades

The system drives tangible outcomes, but we don’t do a good job of measuring them as an...

Sep 2020
(0)
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Director

Service and Support

Hillrom needs to introduce a benefit realization piece into their process. Right now, benefit...

Sep 2020
(0)
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Director

Lessons Learned

Our long-term plan is to use the product. It will be the end-point communication application for...

Sep 2020
(0)
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Director

Lessons Learned

Voalte needs to start moving faster. Hillrom's acquisition of the company slowed them down, but they...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Overall, I am very satisfied with Voalte One. The system is solid. My satisfaction is at the top,...

Sep 2020
(0)
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Manager

Service and Support

We have really put a lot in with the vendor. The relationship can be tenuous in that there is...

Sep 2020
(0)
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Manager

Service and Support

Our ability to negotiate is a little bit diminished now that Hillrom has acquired the product simply...

Sep 2020
(0)
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Manager

Future Outlook

As Hillrom integrates with other product lines, they are going to provide more proactive service and...

Sep 2020
(0)
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Analyst/Coordinator

Interfacing and Integration

Voalte Me and Voalte One don’t integrate as much as we would like. Text dictation and wave forms...

Sep 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

Hillrom lets us know that upgrades are coming, but they don’t always tell us exactly what is in the...

Sep 2020
(0)
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 or  to see details.

Analyst/Coordinator

Other Observations & Comments

I would tell potential customers to have an integrated team in place for troubleshooting. The...

Sep 2020
(0)
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 or  to see details.

Manager

Future Outlook

We have added some more Voalte One shared phones. We have also started integration with our EMR, and...

Sep 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

I can't think of anything we needed from Hillrom that we didn't get.

Sep 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

The Voalte One base product is fantastic. There are still some features that we think are key...

Sep 2020
(0)
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Manager

Functionality and Upgrades

Some of the ways the vendor thinks of paging aren’t quite how we think of paging. We have...

Sep 2020
(0)
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Manager

ROI / Cost (care and feeding)

For years, we have been pushing for better inventory management and for the vendor to show us...

Sep 2020
(0)
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Manager

Service and Support

Hillrom has been pretty responsive, and they are building things at a pace that seems acceptable...

Sep 2020
(0)
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Manager

Other Observations & Comments

I would recommend Voalte One as a clinical communications solution. It is certainly an expensive...

Sep 2020
(0)
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Manager

Lessons Learned

Voalte has gone through a lot of acquisitions and changes. Prior to the acquisition, the CEO was...

Sep 2020
(0)
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Manager

Functionality and Upgrades

Voalte One is used on phones that the practice provides. The phones have no data plans; they just...

Sep 2020
(0)
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Manager

Interfacing and Integration

We have little robots that deliver medications, and Voalte worked with us and the vendor of the...

Sep 2020
(0)
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Manager

Functionality and Upgrades

There used to be a talk-to-text feature, but the functionality was taken away because it wasn't...

Sep 2020
(0)
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Manager

Service and Support

The vendor has done a really nice job of keeping up with our requests. The company used to be a...

Sep 2020
(0)
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Manager

Functionality and Upgrades

The vendor typically is proactive and tells us that our server is offline before the nurses or...

Sep 2020
(0)
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Manager

Lessons Learned

We have always had some internal challenges with our clinical communication strategy. We are making...

Sep 2020
(0)
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Manager

Lessons Learned

In terms of the overall cost of ownership, there is a perception that Voalte Me is really expensive,...

Sep 2020
(0)
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Manager

ROI / Cost (care and feeding)

Voalte Me is a secure texting, alarming, and secure voice tool. The word Voalte is V-O for voice,...

Sep 2020
(0)
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Manager

Implementation and Training

There was nothing that Hillrom didn’t do right during implementation. We love the product and the company....

Sep 2020
(0)
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Manager

Service and Support

We set up a testing site for COVID-19 where people drove through. A car drove up, the person showed...

Sep 2020
(0)
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Analyst/Coordinator

Other Observations & Comments

We wish that there were more integration between Voalte Me and Voalte One. That integration is...

Sep 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

For people who aren't accustomed to the system, the sign-in process is a little wonky. It is hard to...

Sep 2020
(0)
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Analyst/Coordinator

Relationship

We deal with our account manager, and that person does a good job. I don't deal with anyone higher...

Sep 2020
(0)
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Director

Interfacing and Integration

I would like more integration with our enterprise system. That is what we are focused on. If I am...

Sep 2020
(0)
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Director

Implementation and Training

The vendor does a very nice job from an implementation standpoint with the product. We like Voalte...

Sep 2020
(0)
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Director

Relationship

Voalte is an excellent company. They do a very good job of meeting the needs of the customers....

Sep 2020
(0)
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Director

ROI / Cost (care and feeding)

Hillrom has taken over Voalte. I do have concerns about Hillrom because they may nickel-and-dime me...

Sep 2020
(0)
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Manager

Technology

We have done some expansion of Voalte Me clients and the BYOD option for some of our staff,...

Sep 2020
(0)
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Analyst/Coordinator

Other Observations & Comments

We can use Voalte Me for doctors and for people off-site. The off-site functionality was available...

Sep 2020
(0)
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Analyst/Coordinator

Implementation and Training

We didn't really need training from the vendor, but they certainly offered training if we needed it.

Sep 2020
(0)
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Director

Relationship

We recently met with the vendor's executive about the innovation of the system, and the executive...

Sep 2020
(0)
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Director

ROI / Cost (care and feeding)

I am definitely getting my money's worth. We just renewed our contract with Hillrom, and they were...

Sep 2020
(0)
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Director

Functionality and Upgrades

We have gotten feedback from our providers that they really like Voalte Me. They like that instead...

Sep 2020
(0)
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Director

Service and Support

I am very satisfied with Voalte Me and with our partnership and engagement with Hillrom. I forecast...

Sep 2020
(0)
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Analyst/Coordinator

Service and Support

I think Hillrom keeps their promises. I don’t feel like we have been mischarged for requests we have...

Sep 2020
(0)
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Director

Relationship

I like the staff and provider directories that the vendor provides. We can easily get in contact...

Sep 2020
(0)
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Director

Functionality and Upgrades

Hillrom has something they could improve, and I know that we have brought that thing to Hillrom's...

Sep 2020
(0)
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Director

Service and Support

Hillrom was just outstanding throughout the COVID-19 pandemic. They let us get additional people on...

Sep 2020
(0)
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Analyst/Coordinator

Other Observations & Comments

The functionality would better meet our needs if we had the money to implement more things. Hillrom...

Sep 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

The implementation of upgrades is definitely a strong suit from Hillrom. We are given a dedicated...

Sep 2020
(0)
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Analyst/Coordinator

Interfacing and Integration

Voalte One handles interoperability well. From a project standpoint, we haven’t had any issues or...

Sep 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

We really haven’t had what I would classify as new technology for the product. There have been...

Sep 2020
(0)
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Analyst/Coordinator

Service and Support

Hillrom has a vision of where the solution needs to go. The vendor is very clear about where they...

Sep 2020
(0)
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Manager

ROI / Cost (care and feeding)

Hillrom does a pretty good job of not charging us for every little thing. They don't nickel-and-dime...

Sep 2020
(0)
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Manager

Service and Support

The nature of the technology is such that I am not sure how much more proactive Hillrom could be. If...

Sep 2020
(0)
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Analyst/Coordinator

Relationship

I don’t really deal with the executives at Hillrom, but the service people are wonderful. The staff...

Sep 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

I don't really see the invoices, but I don't remember any complaints by our materials person who was...

Sep 2020
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Manager

Relationship

Mostly things haven't really changed for us with the Hillrom acquisition. We have one of the Voalte...

Sep 2020
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Director

Service and Support

Hillrom has come in and met with us multiple times about things that they could do, and they are...

Sep 2020
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Director

Interfacing and Integration

Hillrom says they are able to operate and integrate with other services, but we haven't really seen...

Sep 2020
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Director

Service and Support

Hillrom is very proactive. Before COVID-19, they brought people on-site to talk about some of our...

Sep 2020
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Director

Functionality and Upgrades

Voalte One works very well for our ancillary nursing staff within the organization. It helps provide...

Sep 2020
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Director

Service and Support

Hillrom has been very supportive. They have engaged us with other tools that they have come up with...

Sep 2020
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Director

Relationship

We are very lucky that one of the vendor's executives has come to provide a road map of where Voalte...

Sep 2020
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Director

Other Observations & Comments

I would like Hillrom to develop a way for us to communicate with patients within the EHR's connected...

Sep 2020
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Analyst/Coordinator

Future Outlook

We have considered going with other companies, but we ended up choosing Voalte again.

Sep 2020
(0)
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Analyst/Coordinator

Technology

When we first started using Voalte One, the phones we went with were almost extinct by the time we...

Sep 2020
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Analyst/Coordinator

Interfacing and Integration

Voalte One is integrated into the nurse call system, and that is super helpful. Any issues usually...

Sep 2020
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CIO

Functionality and Upgrades

A lot of people bought Voalte One and used it for the messaging suite alone, but the product is also...

Jul 2020
(0)
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CIO

Functionality and Upgrades

We ran into some challenges with getting the devices to work successfully. At the time, Voalte...

Jul 2020
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CIO

Relationship

We have seen more value with Voalte since they have been acquired by Hillrom. With Hillrom, we can...

Jul 2020
(0)
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Manager

ROI / Cost (care and feeding)

Voalte Me is awfully expensive. We are just loading an app on a personal device. For pager...

Jun 2020
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Manager

Functionality and Upgrades

A lot of things we would like to see are on the administration side. I would love to see Hillrom add...

Jun 2020
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Director

Functionality and Upgrades

Hillrom does pretty well. They don’t nickel-and-dime. Other vendors that we work with do...

Jun 2020
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Director

Interfacing and Integration

The system is fine in terms of integration. The system is clean cut. The vendor was recently...

Jun 2020
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Director

Relationship

The system's functionality is fine. We have no issues at all with the vendor’s ongoing support. The...

Jun 2020
(0)
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Director

Functionality and Upgrades

The basics of the system can be picked up quickly, but there are some nuances when it comes to the...

Jun 2020
(0)
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Director

Future Outlook

We have a very complicated directory, and with its current iteration, we have had to do workarounds...

Jun 2020
(0)
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Director

Relationship

I would give the vendor a high rating for delivering new technology that meets our needs. The vendor...

Jun 2020
(0)
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Director

Other Observations & Comments

We used to have more of a connection with the vendor. We do a lot internally, and that is probably a...

Jun 2020
(0)
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Director

Functionality and Upgrades

We haven't really asked anything of the vendor during the COVID-19 crisis. We did do a rapid...

Jun 2020
(0)
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CMIO

Interfacing and Integration

More physicians are using Voalte One because it hooks into the whole basic care team and the whole...

Apr 2020
(0)
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CMIO

Functionality and Upgrades

Voalte is pretty solid with their promises. We went through a recent upgrade, and now I think a lot...

Apr 2020
(0)
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CMIO

Other Observations & Comments

Voalte has enhanced a feature that allows us to assign ourselves to a role, but our challenge is...

Apr 2020
(0)
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CMIO

Relationship

Voalte has been pretty good over the years with executive involvement. We are pretty integrated with...

Apr 2020
(0)
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CMIO

Functionality and Upgrades

I would recommend the product to a friend. I wouldn't go crazy bonkers about how amazing the product...

Apr 2020
(0)
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CMIO

ROI / Cost (care and feeding)

We have had a good partnership with Voalte. When it comes to our contract, we have a great deal with...

Apr 2020
(0)
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Director

Functionality and Upgrades

Voalte One does a good job of locating staff members, especially if they are signed in. If they are...

Mar 2020
(0)
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Director

Functionality and Upgrades

Voatle One has great directories, and the alarm management is excellent. However, if I could change...

Mar 2020
(0)
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CIO

Interfacing and Integration

Voalte made some promises about integration, specifically around our on-call system. When we bought...

Mar 2020
(0)
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CIO

Relationship

I went to a user group and was able to meet with some of Voalte's executives. The executives are...

Mar 2020
(0)
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CIO

Implementation and Training

We have done the implementation and an upgrade, and things went well in both cases. Voalte has done...

Mar 2020
(0)
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CIO

Functionality and Upgrades

The tool does exactly what Voalte said it was going to do. There was one item that Voalte sold us on...

Mar 2020
(0)
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CIO

Functionality and Upgrades

The way the tool handles group messaging is not very complete in that we lose the ability to have...

Mar 2020
(0)
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CIO

ROI / Cost (care and feeding)

Voalte One is very much driving tangible outcomes. It has totally changed our clinical...

Mar 2020
(0)
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CIO

Future Outlook

If we don’t see tangible movement on the shortcomings that we identified, that would negatively...

Mar 2020
(0)
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CIO

Other Observations & Comments

Voalte has work to do around integrating how a clinician works in the organization. They have a lot...

Mar 2020
(0)
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CIO

Future Outlook

Voalte understands what they have to do. They have a vision for what they have to do at a whole...

Mar 2020
(0)
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CIO

Relationship

Voalte is very quick to get back to us, and problems don’t linger with them. If there is a problem,...

Mar 2020
(0)
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CIO

Lessons Learned

With Voalte Me, we don’t have to know whether a physician is working or where that physician is. The...

Mar 2020
(0)
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CIO

ROI / Cost (care and feeding)

There are some things that Voalte wants to charge us for that we are probably going to have...

Mar 2020
(0)
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