Voalte Platform
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
The upgrades for the Voalte platform are expensive, and we don't get fixes along the way unless we...
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We went live during the pandemic, so we didn't have Hillrom's typical training. It was all online,...
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There are some key things that we want that we can get from an upgrade. There is a lot of potential...
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Leveraging Voalte One on the ambulatory side is challenging from a cost perspective because we need...
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We use Voalte Me across facilities, and we need to have very clear clinical communication across the...
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Hillrom is not as proactive on the update cycle as other vendors. Multiple times, we have found out...
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The group texting functionality in the product is not like modern texting applications on a cell...
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The product got bought out, and I don't even know who our executive is or who to reach out to. I...
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The vendor has been bought a couple of times, but historically, our team has been very in the loop...
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Voalte Me has grown really well with us as we have grown in our use of it. Using Voalte Me has...
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Voalte does have a good training system. They have a whole training department to support their efforts....
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Voalte Me works well with our middleware. It is able to accept anything that our integration machine...
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We have a small list of enhancement requests for Voalte. We have some functionality that we know...
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I have seen about two upgrades during our time with the product, and they were disasters. The...
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Hillrom’s support isn’t good. I submit a request and get an immediate response, but it is a generic...
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Voalte One does its job, but it definitely doesn’t have any bells and whistles. There are some...
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The integration is terrible; the system doesn’t integrate with anything else. Either our devices are...
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When we create a team within the product around a patient or a specific situation, that team is set...
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Voalte Me is the best product that I have seen in a lot of ways. The product has a lot of benefits,...
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We have to take three steps to make a phone call to someone who also has Voalte Me, and that is not...
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One hassle is that the use of dictation software is either on or off. We turned it off because we...
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In general, Hillrom is pretty responsive, and they are good about letting us know when something is...
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Using the product has been an absolutely horrible user experience for our team-based communication....
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A problem that we see is that we can't log in to Voalte Me and the website at the same time. Many of...
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There are two sets of issues. One set of issues is with Voalte Me as a product, and one set of...
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In order to roll Voalte Me out to someone new, we have to have their cell phone number, and some...
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Hillrom is pretty good about explaining their ups and downs. There are some things that are not...
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During our last Voalte Me implementation, the vendor could have improved their code quality. Their...
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We have had lots of ups and downs with Hillrom, but they have generally been a good vendor for us....
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Voalte Me is relatively innovative. The product works the way that the vendor promises that it will...
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I was hoping Hillrom would change the support model after they purchased Voalte Me. They changed the...
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Voalte Me is a superior product, but the vendor doesn’t upgrade the platforms when Apple upgrades...
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Voalte Me is a really good product when it works. The upgrades are good, but they delay things...
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Voalte Me is integrated with the beds, and we can set up alerts to go straight to the phones.
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Voalte One is really good. We can upgrade things, and the nurses can talk to each other. The product...
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I had to tell the vendor to add something a few years ago. The vendor had stable real estate, and...
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Because we are a larger customer, Hillrom gets their executive leadership involved very quickly to...
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I want things to move faster. Voalte Me is going through a whole transition with being part of...
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COVID-19 has caused a lot of issues and has slowed things down. With COVID-19, everybody is getting...
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The vendor is listening. We have discussed things internally, and because we are a current customer,...
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I would like to see a larger research and development department to be able to do more with each...
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The next major release that we are going to get later this year is going to have some exciting...
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We use iPhones for Voalte One, and one of the iOS upgrades was a major security vulnerability. The...
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If we put a ticket in via email, it gets processed faster. If we put it in via a phone call, it...
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The product is very well supported. Hillrom gets a lot of heat because things don’t get changed very...
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Voalte One is a wonderful product and is very robust. In a clinical environment, we consider it our...
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A past upgrade was very tumultuous because we had location-based servers for that application. We...
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We have generic login credentials. If two specialists are coming on rotation, we have an A and B...
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We have not yet entertained other solutions. We are keeping our options open in the future. Because...
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Hillrom doesn't notify us about known issues in upgrades. We could have prevented some issues with...
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The vendor built their business on three pillars in one application, and they are voice...
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Hillrom has available integrations where they say they can integrate Voalte One with our EMR so that...
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I am very happy with Voalte Me. It is an intuitive system that is easy to use and has great...
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Voalte Me gives us a way to connect with teams from our other sites. I can log in to our other...
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Voalte Me bridges between different organizations. It doesn’t find names; it finds departments and...
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Voalte Me has decreased the number of minutes or hours that my nursing team spends on the phone. We...
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Voalte Me doesn't have many competitors, so it is hard to compare it to other products and point out...
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It would be nice to have reminders for alarms so that if we missed an alarm, the system would send...
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Some of Voalte One’s strengths are the reliability of the texting, calling, and alerting as well as...
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I would like stronger administrative options with Voalte One as well as more detailed reporting. I...
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Hillrom is very quick to respond when we have issues.
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It would be very helpful to have distribution lists that allow us to broadcast messages to specific...
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Voalte is one of a few vendors that we consider a partner.
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Voalte Me was the best solution we found to replace pagers. It is intuitive and doesn't require much...
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My only complaint with Voalte Me is that sometimes it is slow. I don't know whether that is...
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Voalte Me is a product that has made an impact and has made patient flow and communication better...
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Hillrom could support us better throughout upgrades. For example, we are planning to do an upgrade...
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We have been happy with Voalte Me’s functionality, but there is a lack of solid high availability....
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It is unlikely that Voalte One will be part of our long-term plans. We are going to do an analysis...
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We have an on-site support person who is very well versed in Voalte One, and we are very happy with...
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We have had great success with Voalte One’s interoperability. Hillrom has a middleware product...
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The training for and the intuitiveness of Voalte One rank pretty high. The software is easy to use.
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Initially, the ease of use was awful, but that was just because people have different learning curves....
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One part of Voalte Me's functionality is the dictionary, which is used to look someone up in the...
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The service team is not proactive because we have had to push a little, but the vendor’s service...
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When we initially went live with the product, certain communications were supposed to occur across...
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In terms of healthcare communication devices and their interoperability and integration with our...
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Healthcare is ridiculously expensive. For the amount of money that we spend on a product like Voalte...
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The service representatives and the teams that had been able to come on-site prepandemic were...
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If there is an issue, Hillrom is already on it before I call. I am hoping to take more updates and...
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Voalte Me makes it easy for people that bring their own devices to work to just use their device...
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Voalte One is fairly stable. It is tied into our nurse call system, so nurses can get alerts through...
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The vendor has developed Voalte Family and Voalte Story, which are new and exciting, but they have...
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We have requested certain features, and the vendor has come up with something complete and...
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It usually takes a while for Voalte Me to update itself, so its servers have problems and its back...
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Voalte Me's app has a feedback button, but it doesn't have a customer service button. We can't...
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Voalte Me's dependability is its biggest benefit when texting nurses and doctors. The solution...
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Voalte Me is a big step up from phone calls back and forth between nurses and doctors. The desktop...
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Ever since Voalte got purchased by Hillrom, the support has not met our expectations. The support...
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We probably haven't used Voalte One as much as we would like in terms of how it functions, and this...
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Our staff really likes that they don't have to carry two phones, so we restrict the system to people...
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Hillrom doesn't keep all of their promises. When we originally started with Hillrom, they had a...
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If someone is looking at the Voalte One solution for alarm integration, texting, and sending...
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We had a pretty significant upgrade. Hillrom had said it would go over the air and not be a big...
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Hillrom does really well with our training because they export the training out to us, and we import...
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Having seen some competitors as we have been shopping around, I wouldn't say Voalte One is any...
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The vendor does keep their promises, but we did have an update that did not go well around project...
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There are a lot of communication tools in front of physicians. This system seems to be slightly less...
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We are trying to unify our communications. We currently have three to four vendors that are doing...
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We still have a lot of directory questions from our end users. The nice thing is that people can...
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We have issues with the phones we use Voalte One on, but the application seems to work really well...
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The vendor had to deploy additional middleware solutions around the product to enable integration...
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The vendor's customer service has dramatically gone downhill. We used to have an excellent customer...
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We did an upgrade, and we have been getting error messages in the system. We used to get them...
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The thing I really like about Voalte Me is that we can get our communication anywhere. We can log in...
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Since Voalte has been bought out by Hillrom and then Baxter, our customer service has been lacking a...
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Our sales representative and our customer service person don't know anything, so we are constantly...
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The solution is easy to use for our customers. It makes sense. It is an easy-to-use platform that we...
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The use of the application is not the problem; the problem is how to find and create a role. If I...
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Voalte One is pretty good. The platform is very simple to use. We got an update recently, and the...
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The intuitiveness of the application's setup goes back to the implementation. Without a doubt, the...
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Everything goes back to the implementation. For example, we didn't mandate that every doctor use...
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The vendor's executives are not very proactive, but when we ask for help, they are engaged. Before,...
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Voalte One doesn't drive tangible outcomes; we drive them. Before, the vendor would have a quarterly...
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Based on where we are today, the product does not support our integration goals. For example,...
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Not all of Voalte Me meets our needs. We cannot do some things without a lot of effort and money....
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Hillrom is responsive in many ways, but I would like them to step back and understand the questions...
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Voalte Me is used on a phone, so it relies on Wi-Fi. We debated a lot about a lower gigahertz versus...
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We are seeing an organic use of Voalte One now. Folks are realizing the value of what Voalte One can...
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Voalte One has a lot of promise, and it does a fantastic job. We can stabilize the product...
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There are multiple gaps in the provider workflow that disable our ability to drive outcomes with...
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Hillrom does a fairly good job of ensuring that they are triaging issues appropriately. The support...
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We value our relationship with Hillrom, and we really like what they are doing, but we don't...
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Voalte One is worth the investment. I do feel that the vendor is hearing our concerns. It is just a...
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We are exploring extending the product's capabilities in terms of alerts for our clinical staff and...
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Voalte Me has a bit of a bend to it because there is both the software and the mobile app available...
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Voalte Me is a little more straightforward than other platforms because it requires the end users to...
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Voalte Me is difficult because we ask someone to put it on their personal device. There are maybe 50...
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There were defined requirements created up front, and not all of them are being met. Prior to...
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There has been a historical concern with how Hillrom has handled the Voalte Me platform releases....
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Our experience with the product has been pretty phenomenal. The vendor is one of the best I have...
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We are having trouble getting the system to integrate with one of our other systems. We have to pay...
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The system is pretty easy to use, but it doesn’t have spellcheck, and that drives us crazy. I don’t...
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We built on-site support into our contract with the vendor. Our on-site support person has left, so...
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The vendor is awfully expensive. I am not getting my money’s worth right now because I don’t have a...
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Voalte is active, and I receive frequent reports from them and work with them pretty often. Voalte...
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Voalte was purchased by Hillrom and used to be their own separate company. I have observed that...
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The vendor doesn’t provide us any help with tangible outcomes. Our engineers don’t have direct...
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We have run into a pretty big issue during this last calendar year with the vendor’s service desk or...
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I would like the vendor to improve the internal quality control for their training of staff members....
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I am docking points for integration partly because of the way that we have to manage the directory....
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The upgrades are probably what we are least satisfied with. There are just some things that we feel...
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One of the biggest problems in any healthcare organization is noise. We have people trying to sleep...
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A big win with Voalte One is the collaboration between different groups for patient care. For...
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I know all of the clinical-communication platforms that are out there, and Voalte One is the only...
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The training for Voalte One has gotten lighter because the app is more intuitive. We don't have to...
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Hillrom integrates their solutions through a middleware product. It is a different product than the...
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Voalte One is pretty straightforward to use. There are a lot of features that we are waiting to get...
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Hillrom isn't proactive. They are trying to maintain the solution at the point that it is at. They...
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Hillrom’s integrations are for middleware, so we want to make sure that Hillrom is supporting IHE...
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Hillrom’s Voalte products are absolutely part of our long-term plans. They are at the heart of our...
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Hillrom’s upgrades could be improved with more attention to detail for the system builds. We need to...
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Voalte Me works as advertised. There is room for improvement in any new product. Hillrom is not...
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When it comes specifically to Voalte Me’s features, I believe they are delivering on the promises...
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Hillrom’s support is not great; it is one notch lower than average. It is not where it needs to be....
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Hillrom recently transitioned their ticketing systems and the internal system they use to track...
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Hillrom takes feedback, and they appreciate the feedback. They make changes, and we feel those...
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Hillrom’s executive involvement is really good. I have escalated things before to the president of...
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I want Hillrom's leadership to have an acute sense of accountability for an accelerated...
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With the way that our relationship with Hillrom is structured, we don't get nickel-and-dimed. We...
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We can give Voalte One to someone who has never had it before, and it will be a game changer. I...
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The system's greatest strength is its directory's ease of use and way of sorting things by name,...
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The inventory management that we have is primarily for shared devices, and we have never received...
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I felt supported during our implementation. Hillrom provides pretty decent support for things like...
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The vendor regularly sends out bulletins regarding upcoming upgrades and things like that. I think...
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We have had recent issues that we have had to escalate. I think that Hillrom's executives were very...
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We had some issues with building our recent patient integration. We felt that the vendor could have...
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There could be greater sharing and a stronger sense of community among the vendor's users. Those...
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Things are going really well with Voalte Me. We have been expanding Voalte Me more so than anything...
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As much as we try to explain things to people, there is some basic functionality that we follow up...
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We are not very integrated or interoperable at this point, and that has to do with our own...
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It is getting harder and harder for us to get answers to things that we have questions about or...
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I would buy Voalte One again. I appreciate the solution's functionality. We chose Voalte One because...
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Hillrom could improve in terms of keeping customers updated on what the impacts of the next upgrade...
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Our history with Voalte One has been good. The acquisition by Hillrom changed our relationship with...
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I don't feel nickel-and-dimed. Hillrom is pretty fair. However, more than once over the course of...
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For Voalte One, the vendor doesn't provide much training at this point, other than information for...
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The vendor stands out as one of the leaders in integration because they have always strived to be...
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In our environment and for our clinicians, the system functions pretty well, although users always...
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The only instance where the product didn't do what we needed it to do was when we were pursuing a...
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Hillrom has negotiated and worked to keep their promises and deadlines. Hillrom definitely wants the...
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Despite the challenges with some of our projects and the transition from Voalte to Hillrom, I would...
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The vendor doesn’t keep all their promises because we have a prioritized functionality list that has...
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The vendor's executive involvement was good with the original Voalte executives, but since the...
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The product doesn’t have some of the basic functionalities to push the vendor to a spot where they...
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The vendor needs to focus on the market gaps, the development of priorities, and the quality control...
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Teams is a formidable competitor right now for Hillrom. As an enterprise communication vendor,...
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Hillrom keeps all of their promises. That is where things get a little gray for us. We have always...
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Hillrom is horrible. They are horrendous to work with, and they don't keep their promises.
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Voalte's implementations were always strong. They were really good at them, and they had a great...
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Our integrations for the solutions are so complex that the vendor isn't always capable of...
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The quality of Hillrom's support is horrible. We had great executive relationships with Voalte...
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We get codes from people in Voalte faster than we do from the correct people because Voalte's people...
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I highly recommend Voalte Me to others with the caveat that people are going to have to add support....
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We love Voalte Me. It has been great, and I have watched it evolve from what felt like something...
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I feel like Hillrom is working on their support. They understand what the product is. I feel like...
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I don't want this to be a condemnation of Voalte Me. The solution is really, really good, and it...
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The product itself is fine. Hillrom has a knowledge base out there. The front-end and user...
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Hillrom's people don’t know me from anyone. They might have a relationship with the staff members...
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Voalte One is integrated with another product, and that seems to be functioning well.
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When somebody calls me using Voalte Me, my phone will make an awful noise, but the call comes...
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Voalte came out for implementation services, and the build process was seamless. The education...
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Voalte’s support is actually pretty reasonable. They are reasonably quick. They give me what we...
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Voalte's support is not proactive. We don’t get notices for any type of upgrades. The vendor doesn’t...
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We were coming towards the end of our contract, and not terribly dissatisfied with Voalte Me. But we...
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The vendor is not progressive in helping us. There might have been a function that we implemented...
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Most notably, one of the things that the vendor promised was that we would be getting phones that...
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Voalte has been pretty good about not charging us for every little thing. I am actually surprised...
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The implementation went really well, except that our initial hardware actually did not work on our...
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We went through a demo of Voalte Me's future functionality. It is all focused on device...
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The vendor gave us a very low cost for the first few years. We are paying a good price for talk and...
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The solution is very simple to use. It is great for providers to get messages or calls quickly. It...
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The Voalte administrative site to manage users is limited in what it can do. It takes time to go...
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When looking at endpoints, it would be beneficial to be able to see the history of the user and any...
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The staff members who are not providers and have Voalte Me truly like it because it is on their...
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One pain point I hear frequently is that at times, the software is slow to load and open, and it...
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Voalte One is pretty good and super simple to use. The thing I like is that it continues to message...
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I believe that the long-term plan is to use Voalte One as the messaging hub for the whole health...
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Voalte One has been good; the technology is working well and is stable. We have started adapting...
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Hillrom hasn’t necessarily pushed a lot of new technology our way, but we have been able to...
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Our goal is to gain better efficiencies, better adoption, and more streamlined communications. We...
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I would like for Hillrom to let multiple servers within an organization trust each other. That way,...
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We can put Voalte Me on our personal devices. We are careful about who we give that access to, but...
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We love Voalte One. Our biggest hurdles are really not anything to do with Voalte One. Our biggest...
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I would like the ability to log in to more than just one module of the platform at the same time. So...
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We get reports periodically, and Voalte One has cut down on our phone calls in the hospitals...
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Voalte Me isn't super maintenance intensive. Troubleshooting is our main challenge, and that is...
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A big ask that we get from our analysts is for a test environment of some sort in the system. There...
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Anytime there is a new enhancement or new functionality, Hillrom tries to charge us for more...
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Voalte One definitely supports our integration goals and drives outcomes for us. The system is...
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Our biggest challenge is that Hillrom isn't responsive with updates and giving us the information...
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I don't know whether we will have Voalte One in 12 months, but if I were to project our satisfaction...
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From day one, Voalte One's voice piece hasn't worked and has been a challenge. There has always been...
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I don’t think we have had any actual enhancements or improvements to the product in the last year.
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A major strength of the system is that we are able to navigate through and contact staff members who...
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With the group messaging functionality, we can send a message to a group of people, but once we...
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Hillrom doesn't charge us for every little thing. We are really pleased about that. We had some...
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Hillrom is very proactive. We had something happen, and the vendor called us to check on things....
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Voalte One has been really easy to use. We have a lot of staff members, and they have an easy time...
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It would be nice if users could change their own ringtones at the profile level. That is a global...
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We are in the process of renewing our contract with Hillrom. Any vendor in the healthcare space uses...
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After being a client for so long, we have developed some good connections. The vendor was purchased...
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Voalte Me has one ecosystem and one directory. The directory shows who is working and who is taking...
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We would like to improve the system's overall stability and integration. We want to look at how we...
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We typically give Voalte One to our 24/7 care staff members so that they have the ability to quickly...
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We have a lot of users in the system, and that can affect the system's performance. We are looking...
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We were able to build our team communication by using Voalte Me. Now, our teams are able to...
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The vendor's executives were engaged. They were involved in meetings, and they were available during...
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I haven't noticed anything with the transition to Hillrom except that the solution has gotten better...
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The solution's communication workflows were up to us to figure out. The vendor helped us adapt them,...
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We did a lot of virtual and hands-on training because of the way that the device operates.
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We made the decision to move to Voalte One for bidirectional and clinical communication. Voalte One...
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Our people love Voalte One. We send out over a million text messages a month and do around half a...
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