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Voalte Platform Comments
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Subject Expert
Commentary Summary
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User Commentary
Director
Service and Support
In regard to our relationship with the vendor, the vendor is very helpful, open, engaging, and...
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Director
Functionality and Upgrades
There are limits sometimes in terms of getting the information. That may be the nature of the design...
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Director
Functionality and Upgrades
Our usage of the system is impacted because some providers don't use the system. I know that a group...
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Director
Functionality and Upgrades
I can find out who the charge nurse is. I can go to Voalte One, look for the role and department,...
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Director
Other Observations & Comments
Today, the product is part of our long-term plans. We are going to work on our clinical strategy and...
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Director
Service and Support
We have had issues with the app not working sometimes or with call quality being bad. We have talked...
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Director
Service and Support
We told the vendor about COVID-19 and the impact on our business and that we were looking for...
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Director
Interfacing and Integration
The vendor provides a platform that allows us to make a few calls and alarms, and we can text....
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Director
Interfacing and Integration
The challenges are with the integration, but the limitations are with patient context. There is no...
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Director
Functionality and Upgrades
The design and system have a product problem. There is a combination. I do want to extend the...
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Manager
Interfacing and Integration
The vendor has a third-party middleware they recommend. That is expensive, so we chose not to...
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Manager
Service and Support
I highly recommend this product. We have been challenging the vendor's software, but they have been...
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Manager
Functionality and Upgrades
People love this product. It is pretty intuitive. Some people have multiple roles they have to...
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Manager
Service and Support
The vendor is delivering and fixing the issues that we have had. Voalte is very good at responding...
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Manager
Other Observations & Comments
We are trying to figure out what we are going to do because the scheduling engine that we have isn't...
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Manager
ROI / Cost (care and feeding)
Hillrom avoids nickel-and-diming. With some of the issues we have had, we have never gotten an extra...
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Manager
Relationship
When we made this investment, we definitely saw Hilrom as a long-term partner. Voalte One works as...
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Manager
Future Outlook
There are some features that we really want that are not available yet. Once we get those things...
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Director
Other Observations & Comments
When it comes to recommending this product, Hillrom’s market is getting more congested, and I’d...
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Director
Functionality and Upgrades
We are actually struggling a little bit on some adoption points, especially with the introduction to...
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Director
ROI / Cost (care and feeding)
We aren’t getting nickel-and-dimed anymore. We transitioned to an enterprise license with Hillrom,...
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Director
Technology
If Hillrom could do anything to make the ease of use better, it would be general UI changes, group...
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Director
Relationship
When I had to include vendor executives, we had some good involvement. One of the executives has...
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Director
Functionality and Upgrades
Hillrom is in kind of a difficult space around BYOD and physicians trying to support a multitude of...
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Director
Functionality and Upgrades
We just went through an upgrade, and it was seamless. We were up in half the time we thought it...
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Director
Functionality and Upgrades
Hillrom implements some of the enhancements we have asked for, but they don’t seem to be going into...
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Director
Other Observations & Comments
Hillrom has a gap in native piece support. It doesn’t work very well, so we don’t use it. However,...
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Director
Other Observations & Comments
When providers get alarms on their phone from the patient monitor or telemetry, they can swipe the...
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Director
Other Observations & Comments
Our satisfaction with the vendor may drop a little in the next year because there are things that...
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Director
Other Observations & Comments
Our experience has been the same since the acquisition. I still have all the same contacts. The...
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Director
Relationship
The vendor has always been super involved. I have everyone's phone numbers and can text anyone...
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Director
Functionality and Upgrades
Product outages are very interesting because Voalte Me is a network-dependent item. When there is a...
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Director
Future Outlook
Going forward, all of our growth, with maybe one or two exceptions, is going to be with Voalte Me.
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Director
Functionality and Upgrades
Voalte Me is deceptively simple, but what drives it is a bit of the directory structure and how we...
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Manager
ROI / Cost (care and feeding)
Since the acquisition, there has been a little bit more emphasis on trying to extract more costs on...
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Analyst/Coordinator
Other Observations & Comments
I am not sure whether the vendor has kept their promises. I wasn't involved in that part, but based...
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Director
Interfacing and Integration
I would rate the platform low for integration and interoperability. I try to be as fair as possible,...
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Director
Relationship
The vendor has done well with delivering new technology. The company got bought by Hillrom a while...
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Director
Future Outlook
We are replacing Voalte One because we got another product included in a contract with another...
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CIO
Relationship
I haven't had to reach out to any Hillrom executives. We have a customer satisfaction manager I deal...
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Director
Functionality and Upgrades
Voalte Me has good ease of use for the end user. The user interface is extremely intuitive, and not...
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Director
Functionality and Upgrades
The vendor’s support during the COVID-19 crisis is a little hard to gauge because we really haven’t...
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CIO
Other Observations & Comments
In terms of Voalte Me's ease of use, the problem is not so much the product as it is how we deploy...
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Analyst/Coordinator
Implementation and Training
I was highly satisfied with the implementation services. We haven't had much new training on the system....
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Analyst/Coordinator
Interfacing and Integration
We are satisfied in terms of the integration with our nurse call system and the HL7 transactions...
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Analyst/Coordinator
Functionality and Upgrades
The functionality is meeting our needs. I am satisfied. Voalte Me can be set up to have alerts come...
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Analyst/Coordinator
Relationship
The ongoing support is very good. We are very happy with the executive involvement. Hillrom...
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Manager
ROI / Cost (care and feeding)
Our service agreement doubled this year. I understand why Hillrom did that, but they didn’t give us...
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Manager
Service and Support
We used to have on-site support, but Hillrom doesn’t provide that anymore.
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Manager
Functionality and Upgrades
We recently found out that there were some glitches with the iOS version and our version of Voalte...
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Manager
Service and Support
It is hard to get ahold of the people we need to talk to at Hillrom. Someone replies, but then the...
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Analyst/Coordinator
Other Observations & Comments
Overall, Voalte One is very inpatient focused, and we are an ambulatory clinic. Some of the...
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Analyst/Coordinator
Functionality and Upgrades
We have to call redirect for our infusion nurses. If the nurses don't answer the phone, the call...
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Analyst/Coordinator
Functionality and Upgrades
We would like the ability for every user to customize his or her own ring tone. All of the nurses...
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Analyst/Coordinator
Service and Support
The people that I work with closely at Hillrom have all been very helpful and great at accommodating...
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Manager
ROI / Cost (care and feeding)
I would buy Voalte Me again. I am not sure what else is out there, but I don’t have any problems...
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Analyst/Coordinator
Functionality and Upgrades
There are some quirks with the system and with the notifications. A lot of the time, the resolution...
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Analyst/Coordinator
Functionality and Upgrades
Everyone wants to be able to preview texts on Voalte Me. Our physicians are very busy, and when they...
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Director
Relationship
Other than a few small billing glitches, I don’t really think we felt much of anything with the...
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Director
Functionality and Upgrades
We are strategically aligned and are expanding Voalte One. The product quality is great. Voalte One...
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Director
Relationship
The executive involvement from Hillrom isn't all the way there yet, but I do have the executives'...
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Director
Functionality and Upgrades
In terms of paging integration, there is only one type of alert, and it is a clinical alert for...
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Director
Service and Support
The delivery of new technology from the vendor was good at the start. We went through a period a few...
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Director
Service and Support
We have regular calls with our representative; we are constantly in touch with that person.
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Director
Functionality and Upgrades
The system drives tangible outcomes, but we don’t do a good job of measuring them as an...
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Director
Service and Support
Hillrom needs to introduce a benefit realization piece into their process. Right now, benefit...
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Director
Lessons Learned
Our long-term plan is to use the product. It will be the end-point communication application for...
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Director
Lessons Learned
Voalte needs to start moving faster. Hillrom's acquisition of the company slowed them down, but they...
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Director
Functionality and Upgrades
Overall, I am very satisfied with Voalte One. The system is solid. My satisfaction is at the top,...
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Manager
Service and Support
We have really put a lot in with the vendor. The relationship can be tenuous in that there is...
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Manager
Service and Support
Our ability to negotiate is a little bit diminished now that Hillrom has acquired the product simply...
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Manager
Future Outlook
As Hillrom integrates with other product lines, they are going to provide more proactive service and...
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Analyst/Coordinator
Interfacing and Integration
Voalte Me and Voalte One don’t integrate as much as we would like. Text dictation and wave forms...
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Analyst/Coordinator
Functionality and Upgrades
Hillrom lets us know that upgrades are coming, but they don’t always tell us exactly what is in the...
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Analyst/Coordinator
Other Observations & Comments
I would tell potential customers to have an integrated team in place for troubleshooting. The...
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Manager
Future Outlook
We have added some more Voalte One shared phones. We have also started integration with our EMR, and...
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Manager
Functionality and Upgrades
I can't think of anything we needed from Hillrom that we didn't get.
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Manager
Functionality and Upgrades
The Voalte One base product is fantastic. There are still some features that we think are key...
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Manager
Functionality and Upgrades
Some of the ways the vendor thinks of paging aren’t quite how we think of paging. We have...
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Manager
ROI / Cost (care and feeding)
For years, we have been pushing for better inventory management and for the vendor to show us...
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Manager
Service and Support
Hillrom has been pretty responsive, and they are building things at a pace that seems acceptable...
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Manager
Other Observations & Comments
I would recommend Voalte One as a clinical communications solution. It is certainly an expensive...
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Manager
Lessons Learned
Voalte has gone through a lot of acquisitions and changes. Prior to the acquisition, the CEO was...
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Manager
Functionality and Upgrades
Voalte One is used on phones that the practice provides. The phones have no data plans; they just...
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Manager
Interfacing and Integration
We have little robots that deliver medications, and Voalte worked with us and the vendor of the...
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Manager
Functionality and Upgrades
There used to be a talk-to-text feature, but the functionality was taken away because it wasn't...
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Manager
Service and Support
The vendor has done a really nice job of keeping up with our requests. The company used to be a...
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Manager
Functionality and Upgrades
The vendor typically is proactive and tells us that our server is offline before the nurses or...
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Manager
Lessons Learned
We have always had some internal challenges with our clinical communication strategy. We are making...
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Manager
Lessons Learned
In terms of the overall cost of ownership, there is a perception that Voalte Me is really expensive,...
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Manager
ROI / Cost (care and feeding)
Voalte Me is a secure texting, alarming, and secure voice tool. The word Voalte is V-O for voice,...
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Manager
Implementation and Training
There was nothing that Hillrom didn’t do right during implementation. We love the product and the company....
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Manager
Service and Support
We set up a testing site for COVID-19 where people drove through. A car drove up, the person showed...
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Analyst/Coordinator
Other Observations & Comments
We wish that there were more integration between Voalte Me and Voalte One. That integration is...
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Analyst/Coordinator
Functionality and Upgrades
For people who aren't accustomed to the system, the sign-in process is a little wonky. It is hard to...
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Analyst/Coordinator
Relationship
We deal with our account manager, and that person does a good job. I don't deal with anyone higher...
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Director
Interfacing and Integration
I would like more integration with our enterprise system. That is what we are focused on. If I am...
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Director
Implementation and Training
The vendor does a very nice job from an implementation standpoint with the product. We like Voalte...
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Director
Relationship
Voalte is an excellent company. They do a very good job of meeting the needs of the customers....
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Director
ROI / Cost (care and feeding)
Hillrom has taken over Voalte. I do have concerns about Hillrom because they may nickel-and-dime me...
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Manager
Technology
We have done some expansion of Voalte Me clients and the BYOD option for some of our staff,...
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Analyst/Coordinator
Other Observations & Comments
We can use Voalte Me for doctors and for people off-site. The off-site functionality was available...
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Analyst/Coordinator
Implementation and Training
We didn't really need training from the vendor, but they certainly offered training if we needed it.
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Director
Relationship
We recently met with the vendor's executive about the innovation of the system, and the executive...
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Director
ROI / Cost (care and feeding)
I am definitely getting my money's worth. We just renewed our contract with Hillrom, and they were...
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Director
Functionality and Upgrades
We have gotten feedback from our providers that they really like Voalte Me. They like that instead...
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Director
Service and Support
I am very satisfied with Voalte Me and with our partnership and engagement with Hillrom. I forecast...
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Analyst/Coordinator
Service and Support
I think Hillrom keeps their promises. I don’t feel like we have been mischarged for requests we have...
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Director
Relationship
I like the staff and provider directories that the vendor provides. We can easily get in contact...
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Director
Functionality and Upgrades
Hillrom has something they could improve, and I know that we have brought that thing to Hillrom's...
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Director
Service and Support
Hillrom was just outstanding throughout the COVID-19 pandemic. They let us get additional people on...
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Analyst/Coordinator
Other Observations & Comments
The functionality would better meet our needs if we had the money to implement more things. Hillrom...
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Analyst/Coordinator
Functionality and Upgrades
The implementation of upgrades is definitely a strong suit from Hillrom. We are given a dedicated...
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Analyst/Coordinator
Interfacing and Integration
Voalte One handles interoperability well. From a project standpoint, we haven’t had any issues or...
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Analyst/Coordinator
Functionality and Upgrades
We really haven’t had what I would classify as new technology for the product. There have been...
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Analyst/Coordinator
Service and Support
Hillrom has a vision of where the solution needs to go. The vendor is very clear about where they...
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Manager
ROI / Cost (care and feeding)
Hillrom does a pretty good job of not charging us for every little thing. They don't nickel-and-dime...
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Manager
Service and Support
The nature of the technology is such that I am not sure how much more proactive Hillrom could be. If...
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Analyst/Coordinator
Relationship
I don’t really deal with the executives at Hillrom, but the service people are wonderful. The staff...
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Analyst/Coordinator
ROI / Cost (care and feeding)
I don't really see the invoices, but I don't remember any complaints by our materials person who was...
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Manager
Relationship
Mostly things haven't really changed for us with the Hillrom acquisition. We have one of the Voalte...
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Director
Service and Support
Hillrom has come in and met with us multiple times about things that they could do, and they are...
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Director
Interfacing and Integration
Hillrom says they are able to operate and integrate with other services, but we haven't really seen...
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Director
Service and Support
Hillrom is very proactive. Before COVID-19, they brought people on-site to talk about some of our...
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Director
Functionality and Upgrades
Voalte One works very well for our ancillary nursing staff within the organization. It helps provide...
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Director
Service and Support
Hillrom has been very supportive. They have engaged us with other tools that they have come up with...
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Director
Relationship
We are very lucky that one of the vendor's executives has come to provide a road map of where Voalte...
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Director
Other Observations & Comments
I would like Hillrom to develop a way for us to communicate with patients within the EHR's connected...
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Analyst/Coordinator
Future Outlook
We have considered going with other companies, but we ended up choosing Voalte again.
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Analyst/Coordinator
Technology
When we first started using Voalte One, the phones we went with were almost extinct by the time we...
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Analyst/Coordinator
Interfacing and Integration
Voalte One is integrated into the nurse call system, and that is super helpful. Any issues usually...
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CIO
Functionality and Upgrades
A lot of people bought Voalte One and used it for the messaging suite alone, but the product is also...
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CIO
Functionality and Upgrades
We ran into some challenges with getting the devices to work successfully. At the time, Voalte...
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CIO
Relationship
We have seen more value with Voalte since they have been acquired by Hillrom. With Hillrom, we can...
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Manager
ROI / Cost (care and feeding)
Voalte Me is awfully expensive. We are just loading an app on a personal device. For pager...
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Manager
Functionality and Upgrades
A lot of things we would like to see are on the administration side. I would love to see Hillrom add...
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Director
Functionality and Upgrades
Hillrom does pretty well. They don’t nickel-and-dime. Other vendors that we work with do...
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Director
Interfacing and Integration
The system is fine in terms of integration. The system is clean cut. The vendor was recently...
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Director
Relationship
The system's functionality is fine. We have no issues at all with the vendor’s ongoing support. The...
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Director
Functionality and Upgrades
The basics of the system can be picked up quickly, but there are some nuances when it comes to the...
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Director
Future Outlook
We have a very complicated directory, and with its current iteration, we have had to do workarounds...
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Director
Relationship
I would give the vendor a high rating for delivering new technology that meets our needs. The vendor...
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Director
Other Observations & Comments
We used to have more of a connection with the vendor. We do a lot internally, and that is probably a...
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Director
Functionality and Upgrades
We haven't really asked anything of the vendor during the COVID-19 crisis. We did do a rapid...
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CMIO
Interfacing and Integration
More physicians are using Voalte One because it hooks into the whole basic care team and the whole...
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CMIO
Functionality and Upgrades
Voalte is pretty solid with their promises. We went through a recent upgrade, and now I think a lot...
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CMIO
Other Observations & Comments
Voalte has enhanced a feature that allows us to assign ourselves to a role, but our challenge is...
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CMIO
Relationship
Voalte has been pretty good over the years with executive involvement. We are pretty integrated with...
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CMIO
Functionality and Upgrades
I would recommend the product to a friend. I wouldn't go crazy bonkers about how amazing the product...
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CMIO
ROI / Cost (care and feeding)
We have had a good partnership with Voalte. When it comes to our contract, we have a great deal with...
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Director
Functionality and Upgrades
Voalte One does a good job of locating staff members, especially if they are signed in. If they are...
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Director
Functionality and Upgrades
Voatle One has great directories, and the alarm management is excellent. However, if I could change...
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CIO
Interfacing and Integration
Voalte made some promises about integration, specifically around our on-call system. When we bought...
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CIO
Relationship
I went to a user group and was able to meet with some of Voalte's executives. The executives are...
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CIO
Implementation and Training
We have done the implementation and an upgrade, and things went well in both cases. Voalte has done...
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CIO
Functionality and Upgrades
The tool does exactly what Voalte said it was going to do. There was one item that Voalte sold us on...
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CIO
Functionality and Upgrades
The way the tool handles group messaging is not very complete in that we lose the ability to have...
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CIO
ROI / Cost (care and feeding)
Voalte One is very much driving tangible outcomes. It has totally changed our clinical...
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CIO
Future Outlook
If we don’t see tangible movement on the shortcomings that we identified, that would negatively...
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CIO
Other Observations & Comments
Voalte has work to do around integrating how a clinician works in the organization. They have a lot...
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CIO
Future Outlook
Voalte understands what they have to do. They have a vision for what they have to do at a whole...
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CIO
Relationship
Voalte is very quick to get back to us, and problems don’t linger with them. If there is a problem,...
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CIO
Lessons Learned
With Voalte Me, we don’t have to know whether a physician is working or where that physician is. The...
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CIO
ROI / Cost (care and feeding)
There are some things that Voalte wants to charge us for that we are probably going to have...
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