Homecare Homebase (Home Health & Hospice) Commentary

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Because our industry is highly regulated, there are a lot of moving pieces and compliance...

If a vendor is enhancing their product, I'd rather the vendor just increase the fee the next year by...

Homecare Homebase consistently provides training webinars. They have multiple resources available in...

Some of the Homecare Homebase structure is great, but even for larger agencies, we can only have...

With Homecare Homebase, everything is an add-on. Smart Scheduling has a fee. AI has a cost. AI...

What I like about Homecare Homebase is that they've been very deliberate in testing to be sure...

We recently acquired another facility that was on different software, and it was nowhere near the...

We recently worked with some of the vendor's executives to strategically plan how they can help us...

There has been a lot of turnover at the executive level of Homecare Homebase, and a lot of their key...

I haven't come across any EHRs that are leaps and bounds better than Homecare Homebase. A lot of the...

Homecare Homebase has been promising a new clinical module for the past three user conferences. At...

I'd like Homecare Homebase to improve the clinical documentation module. They could also do work on...

We are a large agency, and Homecare Homebase has built-in automation that helps us manage our...

Homecare Homebase has a few key team members who I've worked with, and they really want to be...

Our initial training with Homecare Homebase was horrible. For any updates that Homecare Homebase...

Homecare Homebase is a really good product for home health, but it is a horrible product for...

The people assigned to us from Homecare Homebase could be a little more responsive than they are...

Homecare Homebase has been rolling out their new PointCare application and talking about it for two...

As Epic becomes more dominant in the home health and hospice market, we will potentially see a lot...

Homecare Homebase is getting the job done, but my likelihood of recommending Homecare Homebase...

Homecare Homebase's services are on a downward trajectory. The upgrades, the reliability, the...

When it comes to development and innovation, Homecare Homebase is trying, but they're having to lean...

Homecare Homebase has been long established. The mobile product is considered a legacy product. The...

We have seen a lot of change at the corporate level, and people have left or been laid off. The...

On the hospice side, there's a lot of double documentation going on. It's not efficient.

Homecare Homebase has modules that are available to train clinicians, and the modules are very...

Homecare Homebase has moved a lot of their support to more of an end-user type of driven support...

We have a few key contacts with Homecare Homebase, and they're constantly reaching out to us for...

There may be a few opportunities for some improvement on the clinical side of our documentation....

From the base implementation, Homecare Homebase has a good team that implements the EHR pretty well...

Some of Homecare Homebase's training modules are very basic, and they probably could be a little...

We have interfaces set up with third-party vendors that go into Homecare Homebase, and when changes...

Sometimes Homecare Homebase’s vision exceeds their grasp. I don't know what the timelines are...

I think Homecare Homebase wants to be a good partner. I don't know that they always succeed. I often...

We find that our users frequently don't know how to do their jobs, and that reflects poorly on the...

Homecare Homebase’s support is improving over time. We have a much-reduced backlog of outstanding...

The Homecare Homebase system does almost everything we want it to do. There are still a few lapses...

Homecare Homebase certainly has made some clear improvements over other software we've used in the...

Homecare Homebase is trying to do stuff. I'm not going to say that it's working that great, but at...

Homecare Homebase tries to listen, but it's not like we have a working partnership on solving...

We're definitely able to function with Homecare Homebase. There are no major gaps for our needs...

Homecare Homebase's support is never very good. More recently, if we have submitted a ticket...

I always think Homecare Homebase is too expensive. Homecare Homebase has recently done a lot of...

Homecare Homebase has some improvements related to AI. They just need to continue to advance that...

Homecare Homebase continues to be one of the top EHR vendors available to our industry. So if I were...

We have a great partnership with Homecare Homebase. We have an incredible account executive who has...

Homecare Homebase is a costly EHR vendor, so they are a little on the higher end, but there is an...

When we receive a referral, the patient's name doesn't always match what their Medicare name is. If...

One frustrating thing for the interoperability between Homecare Homebase and Forcura, our patient...

As far as the partnership goes, I have a business partner from Homecare Homebase whom I meet with...

Homecare Homebase could improve from an intake perspective, because allergies go from episode to...

Homecare Homebase’s biggest strength is that I love the way the workflow is laid out. It goes from...

Homecare Homebase has a very Medicare-driven system. So it is heavy in the home health space, but...

Homecare Homebase needs to expand their AI technology. In addition, they need to continue to test...

Homecare Homebase wins from a compliance and regulatory standpoint. They have a strong product in...

Homecare Homebase is fair and transparent with ongoing charges. However, they do have a fee for...

We're not happy with Homecare Homebase. I wouldn’t buy it again because the vendor hasn't advanced...

Homecare Homebase goes way too fast with training. They're not worried about retention or clinician...

I really want Homecare Homebase to improve their administrative burden and focus on clinician...

From a customer standpoint, it's very obvious that Homecare Homebase is having some organizational difficulties....

What I like about Homecare Homebase is that they are the best at the enterprise level. They are the...

The best thing about Homecare Homebase is that they stay on top of regulatory changes from CMS. As...

Homecare Homebase tends to charge for new features and enhancements, and that can feel like...

Homecare Homebase has online learning hub modules that cover basic clinician workflows. The modules...

We do not hear much from our Homecare Homebase representative unless we reach out with a specific...

Homecare Homebase is not ONC certified for palliative care, and ideally, we would like a single...

Homecare Homebase is currently rebuilding their mobile application, and that is a positive step....

I need Homecare Homebase to embed Forcura more. They are too separate right now, and I’m jumping...

We want ambient listening for our clinicians in Homecare Homebase's solution home for documentation....

Homecare Homebase does things that other EMR vendors don’t do. They ensure that our documentation is...

Homecare Homebase’s support team is responsive and knowledgeable. One of our higher-ups has...

The solution has not kept up with advancements in technology. The limitations on point care and the...

The solution has not kept up with advancements in technology. The limitations at the point of care...

A while ago, we received a generic email stating that our fees would increase for Homecare Homebase....

I like all of the data that Homecare Homebase's solution extracts and processes in an analytical...

There was some additional training for Homecare Homebase's solution. The financial stuff requires a...

We are moving away from Homecare Homebase so that we can have more solutions under one vendor. We...

Homecare Homebase could improve the training by having it be multifaceted, so it has to be online...

Homecare Homebase takes a little longer to respond than other vendors when there is a problem. They...

I don't think Homecare Homebase is as up-to-date with technology and AI as they should be.

Homecare Homebase is easy to use, user-friendly, and easy to teach.

Homecare Homebase's solution has helped resolve workflow issues for us.

Homecare Homebase charges for everything. Every add-on, implementation, and interface comes with an...

Some of Homecare Homebase's training, especially during onboarding, left a lot of follow-up...

Homecare Homebase is transparent, but they are not fair. They have a good road map, but they don't...

Homecare Homebase is going to roll out multifactor authentication for federal regulations. However,...

We are still with Homecare Homebase, but we are frustrated with them. Homecare Homebase's system is...

Homecare Homebase deployed an upgrade that caused significant issues for our clinicians until we...

With Homecare Homebase's system, we have to pay for certain features that we feel should be included...

Homecare Homebase's system is a huge improvement over our prior software. And it is easy to...

With Homecare Homebase, sometimes we have to submit multiple tickets to get things figured out...

In Homecare Homebase, there are several areas where limitations are attributed to the functionality...

When Homecare Homebase is employing a new functionality, we get nickel-and-dimed. Instead of the...

Homecare Homebase has a lot of customers with a lot of stuff flowing through, so we sometimes have...

Homecare Homebase is making up ground. They should have switched over some things before they did;...

Learning Homecare Homebase's system is like a fire hose to the face because there is so much. The...

I would not buy Homecare Homebase for hospice again. They struggle with hospice. Homecare Homebase...

The vendor is usually responsive. They respond and say they are working on issues, but getting a...

We have run into challenges with Homecare Homebase. The vendor is not handling some state-specific...

Homecare Homebase’s support is really good. They are slow to bring things to the market; I think...

Our account representative is awesome. Homecare Homebase doesn't really do ongoing training. We are...

Homecare Homebase is very convoluted and cumbersome to use. It is so deep. If we change one thing,...

Everybody is asking for automation with scheduling. Scheduling clinicians is a different animal....

For home health and hospice work, we have Android tablets, but for our staff, we have iPhone user...

The system works. But it limits what we can use. It limits the devices. We have to stick with...

The solution's ease of use is on par with other home health and hospice EHRs. It isn’t harder and it...

I have had a lot of conversations with the vendor, and I interact with a lot of lower-level people...

Interoperability is a pain point. We need APIs so that we have the ability to read and write to and...

The vendor’s understanding of the needs of hospice agencies was fine, but it felt like they didn’t...

The last thing we implemented was a regulatory change, and it was fine. We haven't been implementing...

I think that Homecare Homebase is going to get better in the future. They have some things on their...

In recent years, Homecare Homebase has focused a lot of their releases and updates on personal care....

Homecare Homebase was not built with IT or EHR best practices in mind. The code base is broken, and...

It is becoming very apparent to us as a large organization that the Homecare Homebase system can’t...

Our databases are very large, and Homecare Homebase has data for us that goes back a long time....

The support people's ability to solve problems in a timely manner and communicate has improved. It...

Homecare Homebase could have done a better job with our implementation. We would have liked the...

From a management standpoint, the vendor is excellent at follow-up, reports, tracking, and...

There are definitely some tweaks that we still need to keep doing with the system. When we started...

Homecare Homebase is pretty user friendly for end users, and it is a good system for driving...

When there are updates or upgrades, Homecare Homebase could improve their communication so that we...

The system's reporting aspects have gone well. The system's back end is robust, and it has...

I don't work as much with the executives at Homecare Homebase as I do with another vendor, but that...

What we were using before was much better for the back office and not as user-friendly for the...

There are no plans that I know of to move away from Homecare Homebase's solution. Things have been...

Some of the more tangible outcomes are with the surrounding products that we are putting with...

With regulatory changes, Homecare Homebase has been pretty responsive. They have webinars and...

If someone were considering Homecare Homebase, my advice would depend on their hospice setup and...

Homecare Homebase is in the process of revamping their app. I haven’t heard about any recent...

With Homecare Homebase, it seems like every time we want to do anything, there is a charge.

Homecare Homebase's staff could be more knowledgeable. Sometimes, when we ask the software vendor...

Homecare Homebase charges per fax, so they certainly love to charge us at any opportunity to...

There is not a lot of ongoing training, and when it does happen, we are sometimes pigeonholed into...

There are additional workflows that can be a little extra confusing with hospice. Like anything, the...

Homecare Homebase is able to integrate somewhat. The vendor does keep their finger on the pulse of...

I would say that, by and large, Homecare Homebase actually meets our needs. Homecare Homebase’s...

I think the field version of PointCare is simpler to use for the field staff. It is much easier to...

I think the workflow in Homecare Homebase could be drastically cut down to make it faster and...

We wouldn't buy Homecare Homebase again because of its complexity. The vendor does a great job of...

There were some changes that impacted everyone, down to the customer. Some team members who were...

The HOPE regulation changes are really going to hit us from all sides. It won't happen initially,...

Homecare Homebase's solution is great, but there are some definite downfalls. The program is really...

The enhanced products required for CarePlus cost extra. We don't use them because we haven't found...

Especially on the hospice business side, there have been a lot of regulatory changes coming up with...

Homecare Homebase's system still has a lot of bugs. We still have to push a lot to get attention to...

Even though there are some negatives, I feel strongly that Homecare Homebase's solution is still a...

Overall, Homecare Homebase has been doing well. With the changes in Homecare Homebase's leadership,...

I will be interested to see when Homecare Homebase gets CarePlus ready for the large majority. Right...

As a pretty small agency with a census that isn't big, we pay a lot of money for the continued...

Most of the financial piece of Homecare Homebase's solution is functional. We are okay to continue...

Homecare Homebase keeps us up-to-date on new processes and items and shows us how to work in the...

The system is very customizable. It is great for company-wide reports, and that makes it...

If clinicians and admins do their parts correctly, the system is extremely compliant. If they don't,...

A few of the system's cons are that organizations almost need an FTE just to manage the system...

The vendor's tier-one customer support is fine, but it takes weeks to get a response from the...