Filters
HTC Global Payer IT Services Commentary
Filtered view: All
Subject Expert
Daniel Zeitner
VP of Engagement
Subject Expert
Daniel Zeitner
VP of Engagement
Log inLog in to see the full dataset.
If you don't have a login, getting started is easy.
Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.
User Commentary
How to read commentary tags
1Comment Tone
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
2Pillars
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
3Evaluation
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
Software
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
Services
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
Why tags may differ: A very satisfied respondent can still share a negative comment about one specific issue.
CIO
HTC Global Services is actively engaged in managing our account. That’s a plus. I think we've gotten...
CIO
With HTC Global Services, we want things to be cheaper.
CIO
My only reservation with HTC Global Services is that they can come across as being very salesy. I...
CIO
I think we had some rough starts at the beginning with HTC Global Services, but they've been...
Commentary Summary
Comment Type Breakout