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Huron Digital Transformation Consulting Commentary
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Subject Expert
Daniel Zeitner
VP of Engagement
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
I wouldn't look for a different firm. Huron has done a great job of providing support and bringing a...
We look at our metrics and outcomes to determine whether a firm is exceeding expectations. If we saw...
I'm always telling the firm to be very direct with us. I want them to see how we respond.
Huron met our expectations because they were able to work with us to design and deploy several...
If I were talking with someone about Huron and that person didn't have much experience with CRM...
I would buy Huron again because the consultants are all very knowledgeable. They're great to work...
One area that did not go well is helping us determine the ROI of our journeys, but that is probably...
Commentary Summary
Comment Type Breakout