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Huron Extended Business Office Commentary
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Subject Expert
Brittani Oliver
Engagement Partner
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
Huron is part of our long-term plans, but I'll caveat that by saying that, with all these types of...
Huron follows a very specific playbook. Those areas are typically areas of revenue leakage, so it...
Overall, I've had a positive experience with Huron's extended business offices. When we have run...
Huron exceeded our expectations with the volume of work we originally pushed out to them because we...
Huron's leadership understands the business. Most importantly, Huron understands my expectations as...
I'm satisfied with Huron's ability to retain qualified talent, but it's getting tougher because...
One of the things we liked most about Huron is their commitment to their products. There are so many...
Years ago, I would have said no way to offshoring. But now, with the tools we have, it really...
Advice I would give to another organization looking at Huron is that they should know their scope...
The outcome we expect from this engagement with Huron is the continued work on the legacy A/R...
Huron’s services are maybe part of our long-term plans, but we're flexing in and out of legacy. That...
We have a really good, direct relationship with Huron. Half of the difficulty is that, with a lot of...
We've not had issues with Huron retaining qualified talent. I'm satisfied. I know that our coding...
Depending on what people are leveraging Huron for, I would tell other customers to make sure that...
From a consulting perspective, I would rate Huron high. They're a very well-established company....
When we leverage Huron in the leadership support space, they do a good job of accumulating...
As part of one of our engagements with Huron, we realized that we were understaffed to manage our...
Huron has regular business meetings with us to help us understand how they're doing on performance....
Huron needs to be more competitively priced in the market so that we can continue to use them as a...
We’ve had a long-term partnership with Huron, and they have been a partner of our business office...
Commentary Summary
Comment Type Breakout