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Huron Financial / Clinical Improvement Consulting Commentary
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Subject Expert
Daniel Zeitner
VP of Engagement
KLAS VP of Engagement - Daniel Zeitner
 

Commentary Summary

Comment Type Breakout

Positive
Neutral
Negative
0%
100%
 
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User Commentary

How to read commentary tags
1Comment Tone

What feeling does this excerpt express?

Based only on this individual comment—not the respondent's overall evaluation.

  • Positive
  • Neutral
  • Negative
2Pillars

What is this excerpt about?

One comment can relate to more than one customer-experience area.

Culture
Promises, expectations, and proactive service
Loyalty
Satisfaction, recommendation, buying again, and long-term plans
Operations
Training, implementation, and ease of use
Product
Quality, capabilities, integration, and new technology
Relationship
Support, partnership, and executive involvement
Value
Money's worth, fair charging, outcomes, and expectations
3Evaluation

How satisfied is the respondent overall?

The category comes from their Overall Score—not from the tone of this excerpt.

Software
90+
Very Satisfied
70–89.9
Satisfied
Below 70
Dissatisfied
Services
90+
Very Satisfied
80–89.9
Satisfied
Below 80
Dissatisfied
Why tags may differ: A very satisfied respondent can still share a negative comment about one specific issue.
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CEO/President

The firm helped us with short-term cash forecasting, revenue cycle work, debt refinancing, and...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CEO/President

Would consider buying the service again, but it was too expensive.

Comment Tone Negative
Pillars Value
Evaluation Unrated

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CEO/President

The firm delivered on short-term cash projections, cash management, revenue cycle, improving cash...

Comment Tone Positive
Pillars Value
Evaluation Unrated

 or  to see details.

CEO/President

The cost would be the main thing to know before making any purchasing decisions.

Comment Tone Negative
Pillars Value
Evaluation Unrated

 or  to see details.

CEO/President

I would tell people to just be careful about the firm's style, which can be very aggressive. People...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

 or  to see details.

CEO/President

Huron met our expectations, and that may just be my perspective. I’ve done projects like this before...

Comment Tone Positive
Pillars Operations, Value
Evaluation Unrated

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CEO/President

Huron’s consultants were good, and they did have an expert. Our team was a little frustrated that...

Comment Tone Negative
Pillars Relationship, Operations, Services
Evaluation Unrated

 or  to see details.

CEO/President

I would use Huron again, but I would probably ask for different people on the engagement or more...

Comment Tone Negative
Pillars Loyalty, Relationship, Operations, Services
Evaluation Unrated

 or  to see details.

CEO/President

Huron is very easy to work with and very accessible. The liaison that we have with Huron has been...

Comment Tone Positive
Pillars Relationship, Services, Value
Evaluation Unrated

 or  to see details.

VP/Other Executive

The firm listens to us, and they evolve according to what their clients want. They also have a...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

 or  to see details.

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