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Huron Healthcare Management Consulting Commentary
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Subject Expert
Daniel Zeitner
VP of Engagement
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
I wouldn't look for a different firm. Huron has done a great job of providing support and bringing a...
We look at our metrics and outcomes to determine whether a firm is exceeding expectations. If we saw...
I'm always telling the firm to be very direct with us. I want them to see how we respond.
The firm helped us with short-term cash forecasting, revenue cycle work, debt refinancing, and...
Would consider buying the service again, but it was too expensive.
The firm delivered on short-term cash projections, cash management, revenue cycle, improving cash...
The cost would be the main thing to know before making any purchasing decisions.
I would tell people to just be careful about the firm's style, which can be very aggressive. People...
Huron's greatest strengths are the experience and knowledge they have of the industry and their...
Huron's account manager has been the same person throughout the entire project. They're very...
The opportunity for improvement for Huron is with the products they're selling. If they're telling...
There have been some things with Huron's rounding module that have probably caused it to be subpar....
Huron has been very engaged in anything we need. They provide resources for any of our needs,...
Huron met our expectations because they were able to work with us to design and deploy several...
If I were talking with someone about Huron and that person didn't have much experience with CRM...
I would buy Huron again because the consultants are all very knowledgeable. They're great to work...
One area that did not go well is helping us determine the ROI of our journeys, but that is probably...
The firm met expectations for what we said at the time. Huron has individualized coaching,...
Huron met our expectations, and that may just be my perspective. I’ve done projects like this before...
Huron’s consultants were good, and they did have an expert. Our team was a little frustrated that...
I would use Huron again, but I would probably ask for different people on the engagement or more...
Going in, we didn’t know what direction to take, and we were looking for expertise and advice. Huron...
The firm has been very supportive in providing tools and resources that we can use, even when we are...
The firm’s driving of expected outcomes is really dependent upon the organizational drive for...
Huron is very easy to work with and very accessible. The liaison that we have with Huron has been...
The firm listens to us, and they evolve according to what their clients want. They also have a...
Commentary Summary
Comment Type Breakout