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i2iTracks Comments
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KLAS Research Director - Bradley Hunter
Subject Expert

Bradley Hunter

Research Director

bradley.hunter@klasresearch.com

801-734-6277

 
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User Commentary

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Nurse

Functionality and Upgrades

i2iTracks is a very powerful tool, but people have to know how to use it. If people don't know how...

Dec 2020
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Nurse

Service and Support

The vendor must hire the smartest people in the country. We talk to them on the phone, and we are...

Dec 2020
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Analyst/Coordinator

Other Observations & Comments

i2i Population Health used to offer on-site training, and they would move it around to different...

Dec 2020
(0)
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Analyst/Coordinator

Service and Support

Sometimes there are little issues with i2i Population Health because of the support. There are known...

Dec 2020
(0)
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Analyst/Coordinator

Service and Support

The people in our client success executive role have changed a lot. It has been tough not having the...

Dec 2020
(0)
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Analyst/Coordinator

Relationship

i2i Population Health is very in tune with health centers. A lot of their staff members have worked...

Dec 2020
(0)
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Analyst/Coordinator

Lessons Learned

I would tell others looking at the product to get the custom data integrator, make sure that they...

Nov 2020
(0)
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Analyst/Coordinator

Other Observations & Comments

I think the vendor is trying to think outside the box and think of something different. They have...

Nov 2020
(0)
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Analyst/Coordinator

Other Observations & Comments

I only touched base with i2i Population Health briefly during COVID-19, and I haven't heard back...

Nov 2020
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

i2i Population Health tries to be realistic with us about the cost and charges.

Nov 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

I like the fact that I am able to customize the reports that I need, and I can hone in on targeted...

Nov 2020
(0)
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Analyst/Coordinator

Other Observations & Comments

If the executives were to reach out more just to touch base, especially with all the HEDIS codes,...

Nov 2020
(0)
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Director

Service and Support

The vendor has done a pretty good job of supporting us during the COVID-19 crisis. They could have...

Oct 2020
(0)
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Director

Interfacing and Integration

We hoped that this system would give us the ability to integrate claims and clinical data. The...

Oct 2020
(0)
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Director

Functionality and Upgrades

It would be helpful if the vendor could get us the right network-level solution, and that solution...

Oct 2020
(0)
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VP/Other Executive

Other Observations & Comments

I am not aware of anything specific to COVID-19 that i2i Population Health did. I don't want to say...

Jul 2020
(0)
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VP/Other Executive

Implementation and Training

i2i Population Health's implementations are upgrades are quite good. The initial training was...

Jul 2020
(0)
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VP/Other Executive

Relationship

Historically, the vendor's support has been quite good. More recently, I can't score the vendor...

Jul 2020
(0)
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VP/Other Executive

ROI / Cost (care and feeding)

It is hard to evaluate whether we get our money's worth with i2iTracks since everything is overpriced....

Jul 2020
(0)
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Manager

Other Observations & Comments

i2i Population Health changed the licensing so that it wasn't so prohibitive. They went to...

Jun 2020
(0)
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Manager

Functionality and Upgrades

i2i Population Health does all of their updates themselves. They actually come in and do them. They...

Jun 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

There is still too much mapping going on in i2iTracks. That is the curse of software. i2i Population...

Jun 2020
(0)
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 or  to see details.

Manager

Service and Support

i2i Population Health's support can lag. They don't have enough support people, but they do try.

Jun 2020
(0)
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Manager

Interfacing and Integration

The integration suffers. The system doesn’t connect, and people have to go out and learn a new...

Jun 2020
(0)
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Manager

Functionality and Upgrades

The system is a lot of work. Getting things up and running is basically a full-time job, and the...

Jun 2020
(0)
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 or  to see details.

Manager

Future Outlook

We are behind on our version. We were going to upgrade, but COVID-19 hit, so we didn’t upgrade....

Jun 2020
(0)
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Manager

Service and Support

The vendor has a set fee, so there are no extra charges. We only really spend money on support with...

Jun 2020
(0)
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Manager

Implementation and Training

Our implementation was a lot of work. We had issues with not having a designated person. Our site...

Jun 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

The product has been a great success for us. The vendor has been very involved in gathering and...

May 2020
(0)
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Nurse

Service and Support

One of the most valuable resources is the annual user conference, but it won’t be scheduled this...

Apr 2020
(0)
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Director

Functionality and Upgrades

We haven't utilized i2iTracks at all to the fullest of its potential. I am doing a couple of...

Apr 2020
(0)
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Director

Other Observations & Comments

I don't have any kind of relationship with i2i Population Health besides the system just being on my...

Apr 2020
(0)
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Director

Technology

The product itself is pretty clunky. It is not flashy and not sexy at all. It is like the vendor...

Apr 2020
(0)
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