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i2iTracks Comments
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Subject Expert
Commentary Summary
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User Commentary
Nurse
Functionality and Upgrades
i2iTracks is a very powerful tool, but people have to know how to use it. If people don't know how...
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Nurse
Service and Support
The vendor must hire the smartest people in the country. We talk to them on the phone, and we are...
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Analyst/Coordinator
Other Observations & Comments
i2i Population Health used to offer on-site training, and they would move it around to different...
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Analyst/Coordinator
Service and Support
Sometimes there are little issues with i2i Population Health because of the support. There are known...
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Analyst/Coordinator
Service and Support
The people in our client success executive role have changed a lot. It has been tough not having the...
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Analyst/Coordinator
Relationship
i2i Population Health is very in tune with health centers. A lot of their staff members have worked...
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Analyst/Coordinator
Lessons Learned
I would tell others looking at the product to get the custom data integrator, make sure that they...
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Analyst/Coordinator
Other Observations & Comments
I think the vendor is trying to think outside the box and think of something different. They have...
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Analyst/Coordinator
Other Observations & Comments
I only touched base with i2i Population Health briefly during COVID-19, and I haven't heard back...
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Analyst/Coordinator
ROI / Cost (care and feeding)
i2i Population Health tries to be realistic with us about the cost and charges.
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Analyst/Coordinator
Functionality and Upgrades
I like the fact that I am able to customize the reports that I need, and I can hone in on targeted...
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Analyst/Coordinator
Other Observations & Comments
If the executives were to reach out more just to touch base, especially with all the HEDIS codes,...
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Director
Service and Support
The vendor has done a pretty good job of supporting us during the COVID-19 crisis. They could have...
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Director
Interfacing and Integration
We hoped that this system would give us the ability to integrate claims and clinical data. The...
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Director
Functionality and Upgrades
It would be helpful if the vendor could get us the right network-level solution, and that solution...
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VP/Other Executive
Other Observations & Comments
I am not aware of anything specific to COVID-19 that i2i Population Health did. I don't want to say...
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VP/Other Executive
Implementation and Training
i2i Population Health's implementations are upgrades are quite good. The initial training was...
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VP/Other Executive
Relationship
Historically, the vendor's support has been quite good. More recently, I can't score the vendor...
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VP/Other Executive
ROI / Cost (care and feeding)
It is hard to evaluate whether we get our money's worth with i2iTracks since everything is overpriced....
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Manager
Other Observations & Comments
i2i Population Health changed the licensing so that it wasn't so prohibitive. They went to...
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Manager
Functionality and Upgrades
i2i Population Health does all of their updates themselves. They actually come in and do them. They...
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Manager
Functionality and Upgrades
There is still too much mapping going on in i2iTracks. That is the curse of software. i2i Population...
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Manager
Service and Support
i2i Population Health's support can lag. They don't have enough support people, but they do try.
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Manager
Interfacing and Integration
The integration suffers. The system doesn’t connect, and people have to go out and learn a new...
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Manager
Functionality and Upgrades
The system is a lot of work. Getting things up and running is basically a full-time job, and the...
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Manager
Future Outlook
We are behind on our version. We were going to upgrade, but COVID-19 hit, so we didn’t upgrade....
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Manager
Service and Support
The vendor has a set fee, so there are no extra charges. We only really spend money on support with...
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Manager
Implementation and Training
Our implementation was a lot of work. We had issues with not having a designated person. Our site...
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Analyst/Coordinator
Functionality and Upgrades
The product has been a great success for us. The vendor has been very involved in gathering and...
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Nurse
Service and Support
One of the most valuable resources is the annual user conference, but it won’t be scheduled this...
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Director
Functionality and Upgrades
We haven't utilized i2iTracks at all to the fullest of its potential. I am doing a couple of...
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Director
Other Observations & Comments
I don't have any kind of relationship with i2i Population Health besides the system just being on my...
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Director
Technology
The product itself is pretty clunky. It is not flashy and not sexy at all. It is like the vendor...
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