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Current Time Inside Cache Tag Helper: 10/1/2020 1:36:20 PM and Model.EvProductId = 73918

Commentary Summary

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User Commentary

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VP/Other Executive

Other Observations & Comments

I am not aware of anything specific to COVID-19 that i2i Population Health did. I don't want to say...

Jul 2020
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VP/Other Executive

Implementation and Training

i2i Population Health's implementations are upgrades are quite good. The initial training was...

Jul 2020
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VP/Other Executive

Relationship

Historically, the vendor's support has been quite good. More recently, I can't score the vendor...

Jul 2020
 Helpful

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VP/Other Executive

ROI / Cost (care and feeding)

It is hard to evaluate whether we get our money's worth with i2iTracks since everything is overpriced....

Jul 2020
 Helpful

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Manager

Other Observations & Comments

i2i Population Health changed the licensing so that it wasn't so prohibitive. They went to...

Jun 2020
 Helpful

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Manager

Functionality and Upgrades

i2i Population Health does all of their updates themselves. They actually come in and do them. They...

Jun 2020
 Helpful

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Manager

Functionality and Upgrades

There is still too much mapping going on in i2iTracks. That is the curse of software. i2i Population...

Jun 2020
 Helpful

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Manager

Service and Support

i2i Population Health's support can lag. They don't have enough support people, but they do try.

Jun 2020
 Helpful

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Manager

Interfacing and Integration

The integration suffers. The system doesn’t connect, and people have to go out and learn a new...

Jun 2020
 Helpful

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Manager

Functionality and Upgrades

The system is a lot of work. Getting things up and running is basically a full-time job, and the...

Jun 2020
 Helpful

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Manager

Future Outlook

We are behind on our version. We were going to upgrade, but COVID-19 hit, so we didn’t upgrade....

Jun 2020
 Helpful

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Manager

Service and Support

The vendor has a set fee, so there are no extra charges. We only really spend money on support with...

Jun 2020
 Helpful

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Manager

Implementation and Training

Our implementation was a lot of work. We had issues with not having a designated person. Our site...

Jun 2020
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Analyst/Coordinator

Functionality and Upgrades

The product has been a great success for us. The vendor has been very involved in gathering and...

May 2020
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Nurse

Service and Support

One of the most valuable resources is the annual user conference, but it won’t be scheduled this...

Apr 2020
 Helpful

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Director

Functionality and Upgrades

We haven't utilized i2iTracks at all to the fullest of its potential. I am doing a couple of...

Apr 2020
 Helpful

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Director

Other Observations & Comments

I don't have any kind of relationship with i2i Population Health besides the system just being on my...

Apr 2020
 Helpful

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Director

Technology

The product itself is pretty clunky. It is not flashy and not sexy at all. It is like the vendor...

Apr 2020
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Manager

Functionality and Upgrades

i2iTracks is not really user friendly for us. It was able to do some reporting for us, but that has...

Dec 2019
 Helpful

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Manager

Relationship

i2i Population Health works well with what they have. They keep their promises to us. i2i Population...

Dec 2019
 Helpful

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Manager

Service and Support

It would be better if i2i Population Health had one person that I could talk to on a regular basis...

Dec 2019
 Helpful

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Manager

Implementation and Training

i2iTracks is fabulous, but it requires a lot of legwork to get it there, and we are expected to do...

Dec 2019
 Helpful

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Manager

Interfacing and Integration

i2iTracks falls a bit short with the integration piece. That issue is all about the data, and the...

Dec 2019
 Helpful

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Manager

Functionality and Upgrades

i2i Population Health's upgrades are seamless. i2iTracks is a cloud-based program, and the upgrades...

Dec 2019
 Helpful

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Manager

Technology

i2iTracks is not that easy to use. I haven't really seen any technology from i2i Population Health,...

Dec 2019
 Helpful

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Manager

Relationship

i2i Population Health is pretty good about getting back to us, being on top of things, and...

Dec 2019
 Helpful

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Manager

Other Observations & Comments

We had one major issue, and I am pretty sure that we had to go up the chain quite a bit to get what...

Dec 2019
 Helpful

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Director

Service and Support

We like i2i Population Health very much. They are very accommodating. In our contract, we are...

Nov 2019
 Helpful

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Director

Service and Support

We have had i2iTracks for a few years now, but our last few managers either didn’t use it at all or...

Nov 2019
 Helpful

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Manager

Relationship

Our quality specialist has a good working relationship with the staff at i2i Population Health. We...

Nov 2019
 Helpful

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Manager

Relationship

We have a very good relationship with i2i Population Health. They are very willing to work with us...

Nov 2019
 Helpful

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Manager

Functionality and Upgrades

We get out of the system what we put into it. The system has some shortcomings. It doesn’t do...

Nov 2019
 Helpful

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VP/Other Executive

Relationship

Things used to be great until we purchased the system. Since then, I am not sure that I have ever...

Oct 2019
 Helpful

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VP/Other Executive

Other Observations & Comments

Our EMR vendor has a grand design for everything, and if the plan comes to pass, we might not need a...

Oct 2019
 Helpful

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VP/Other Executive

Functionality and Upgrades

i2i Population Health has been good at population health. They sort of started out in community...

Oct 2019
 Helpful

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Manager

Relationship

i2i Population Health is sometimes proactive depending on the division. i2i Population Health is not...

Oct 2019
 Helpful

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Manager

Service and Support

I hope my satisfaction with i2i Population Health goes up and that they normalize their growth. i2i...

Oct 2019
 Helpful

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Manager

Relationship

I hope i2i Population Health will get back some of the things that they lost in their expansion. I...

Oct 2019
 Helpful

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Manager

Relationship

With i2i Population Health's previous culture, they would do anything to help our patients be...

Oct 2019
 Helpful

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Manager

Service and Support

I used to be able to talk to the techs on the phone because I knew everything about my system, such...

Oct 2019
 Helpful

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VP/Other Executive

Functionality and Upgrades

i2i Population Health hasn't grown in the aspects that we are looking for, especially in regard to...

Sep 2019
 Helpful

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VP/Other Executive

Service and Support

The service from i2i Population Health used to be more proactive. They have stopped allowing us to...

Sep 2019
 Helpful

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VP/Other Executive

Service and Support

We get very few check-ins from i2i Population Health on how the product is working. They don't tell...

Sep 2019
 Helpful

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VP/Other Executive

Functionality and Upgrades

The case management and care coordination registries in i2iTracks are still big wins for us. Our...

Sep 2019
 Helpful

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Manager

Functionality and Upgrades

There is a list of patients that we identify as being in need of care management, and we are able to...

Aug 2019
 Helpful

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Manager

Service and Support

Since we went with i2i Population Health, they have redesigned their entire organization and staff....

Aug 2019
 Helpful

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Manager

Functionality and Upgrades

i2iTracks is very good. It is useful for identifying patients who are due for anything. The system...

Aug 2019
 Helpful

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Director

Future Outlook

We have been using i2iTracks for a long time, but our leadership is not interested in continuing...

Aug 2019
 Helpful

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Director

Relationship

We really have had no interaction with i2i Population Health. I would love for them to be a bit more...

Aug 2019
 Helpful

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Nurse

Service and Support

We are very pleased with i2iTracks; it is a great tool. i2i Population Health's support team is...

Jul 2019
 Helpful

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Nurse

Functionality and Upgrades

i2i Population Health needs to make improvements to the referral module in i2iTracks.

Jul 2019
 Helpful

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Director

Functionality and Upgrades

i2i Population Health has a very good product that is extremely useful. The product needs to change...

Jun 2019
 Helpful

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Director

Functionality and Upgrades

i2i Population Health is working on a new version of their data aggregation and analytics platform....

Jun 2019
 Helpful

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Director

Implementation and Training

We suffered during the implementation and training for i2iTracks. We ended up taking over our own...

Jun 2019
 Helpful

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Director

Relationship

There was a complete change of cast and characters from i2i Population Health, but that was not...

Jun 2019
 Helpful

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CIO

Functionality and Upgrades

The biggest improvement that would make i2iTracks more valuable would be bidirectional integration...

Jun 2019
 Helpful

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CIO

Interfacing and Integration

i2iTracks does help us identify care gaps. Care managers can go in and run lists to look at how they...

Jun 2019
 Helpful

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CIO

Other Observations & Comments

i2iTracks is pretty straightforward and easy to use. i2i Population Health does charge a bit too...

Jun 2019
 Helpful

 or  to see details.

CIO

Future Outlook

We are only beginning to scratch the surface in the social determinants of health area. There are so...

Jun 2019
 Helpful

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Manager

Service and Support

i2i Population Health is good at giving us new upgrades and updates. Their people bring a manual...

Jun 2019
 Helpful

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Manager

Functionality and Upgrades

i2iTracks has made a world of a difference for us and makes it really easy for us to pull our...

Jun 2019
 Helpful

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Manager

Service and Support

I don’t really care for the new way that i2i Population Health is supporting their customers. We...

Jun 2019
 Helpful

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Manager

Service and Support

i2i Population Health has always been able to grow and scale with our organization. We have told...

Jun 2019
 Helpful

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Director

Functionality and Upgrades

I don’t see a very robust internal communication with i2iTracks. I am not part of the clinical...

May 2019
 Helpful

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Director

Functionality and Upgrades

I have had as much trouble as I expected in trying to figure out how to print from the cloud in...

May 2019
 Helpful

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Director

Lessons Learned

I understand that our PM software is kind of a beast to maintain and improve, so I understand why we...

May 2019
 Helpful

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Director

Functionality and Upgrades

i2iTracks helps us with our list of compliance patients that are in risk management mode. I am able...

May 2019
 Helpful

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Director

Implementation and Training

i2iTracks is great at managing all of the measurables, health determinants, and denominator things...

May 2019
 Helpful

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Manager

Other Observations & Comments

The system has been great. We have been using it for several years. However, it is not a complete...

Nov 2018
 Helpful

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CIO

Functionality and Upgrades

We are still getting up to speed on i2iTracks. A lot of other people are already on the new version....

Nov 2018
 Helpful

 or  to see details.

CIO

Functionality and Upgrades

i2i Population Health touts that all of the users' data is mapped, but there is still a considerable...

Nov 2018
 Helpful

 or  to see details.

CIO

ROI / Cost (care and feeding)

i2i Population Health is good at not nickel-and-diming us. We haven't gotten any additional charges,...

Nov 2018
 Helpful

 or  to see details.

CIO

Implementation and Training

i2iTracks is too expensive for what we get. i2i Population Health just handed us the out-of-the-box...

Nov 2018
 Helpful

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CIO

Interfacing and Integration

We are looking to work with i2i Population Health on interoperability with payer solutions. Payers...

Nov 2018
 Helpful

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CIO

Functionality and Upgrades

i2iTracks doesn’t meet all of our needs. We have tried to use it especially for the recall process....

Nov 2018
 Helpful

 or  to see details.

CIO

Service and Support

i2i Population Health's support has been really good. When I call them and say that I need something...

Nov 2018
 Helpful

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CIO

Functionality and Upgrades

Writing reports is easier to do in i2iTracks than in our other tool, but it still requires that the...

Nov 2018
 Helpful

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Manager

Functionality and Upgrades

We should be able to get the roster directly into the platform so that we can mine our data and...

Oct 2018
 Helpful

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Manager

Relationship

i2i Population Health’s communication is amazing. I am pleased with the relationship they have...

Oct 2018
 Helpful

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Manager

Service and Support

i2i Population Health has definitely been very helpful with ongoing assessments. I don’t fully...

Oct 2018
 Helpful

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Analyst/Coordinator

Sales and Contracting

We have a support contract with i2i Population Health that covers the majority of the support we...

Sep 2018
 Helpful

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Analyst/Coordinator

ROI / Cost (care and feeding)

i2i Population Health isn’t nickel-and-diming us. They did start nickel-and-diming us a couple of...

Sep 2018
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

i2i Population Health keeps most of their promises, but there are some things that get missed. Very...

Sep 2018